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Unable to manage payout account - need to switch to USDC #321

@chenchong0215

Description

@chenchong0215

Problem

I'm unable to manage my payout account settings on algora.io.

Current State

  • Account region: Hong Kong
  • Account type: Stripe Express
  • Cannot accept payments: ❌
  • Cannot withdraw payments: ❌

Issues Encountered

  1. Cannot complete verification: Stripe requires full identity verification for Hong Kong accounts, which I cannot complete.

  2. Cannot delete account: When I try to delete the payout account, I get "Something went wrong" error with no response.

  3. Email support bounced: support@algora.io returns "Address not found".

  4. Discord link not working: Cannot access Discord for support.

What I Need

I would like to switch to USDC payout method instead of Stripe. Can you please help me reset my payout account so I can set up USDC?

My Info

  • GitHub: chenchong0215
  • algora username: chenchong0215

Thank you!

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