update pages for premium support (docker#23619)

## Description
- Rewrote subscription + DD support pages for premium support/linking
out to pricing
- This is a first pass at updating our pricing pages in docs, further
updates to come to overhaul source of truth for pricing and
subscriptions

## Related issues or tickets
https://docker.atlassian.net/browse/ENGDOCS-3085

Author: sarahsanders-docker

content/manuals/desktop/troubleshoot-and-support/support.md

@@ -4,29 +4,45 @@ keywords: Support, Docker Desktop, Linux, Mac, Windows
 title: Get support for Docker Desktop
 weight: 20
 aliases:
- - /desktop/support/
- - /support/
+  - /desktop/support/
+  - /support/
 ---
 
 > [!NOTE]
-> 
+>
 > Docker Desktop offers support for developers with a [Pro, Team, or Business subscription](https://www.docker.com/pricing?utm_source=docker&utm_medium=webreferral&utm_campaign=docs_driven_upgrade_desktop_support).
 
-### How do I get Docker Desktop support?
+## Support options
 
-> [!TIP]
->
-> Before reaching out for support, follow the appropriate [Diagnose steps](/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md#diagnose) in the troubleshooting documentation. 
+All Docker Pro, Team, and Business subscribers receive email support for Docker Desktop, including help with account management, billing, configuration, installation, and usage issues.
 
-If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/).
+Support response times and availability vary by subscription tier:
+
+- **Docker Pro**: 3 business day response
+- **Docker Team**: 2 business day response, 24×5 availability
+- **Docker Business**: 1 business day response, 24×5 availability
+
+Premium Support with faster response times and 24×7 availability is available as an add-on for Docker Business subscribers.
+
+For detailed support features and response times, see [Docker Pricing](https://www.docker.com/pricing/).
+
+### Community support
 
-All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis.
-- [Docker Desktop for Windows GitHub repo](https://github.com/docker/for-win) 
+All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis:
+
+- [Docker Desktop for Windows GitHub repo](https://github.com/docker/for-win)
 - [Docker Desktop for Mac GitHub repo](https://github.com/docker/for-mac)
 - [Docker Desktop for Linux GitHub repo](https://github.com/docker/desktop-linux)
 - [Docker Community Forums](https://forums.docker.com/)
 - [Docker Community Slack](http://dockr.ly/comm-slack)
 
+## How do I get Docker Desktop support?
+
+> [!TIP]
+>
+> Before reaching out for support, follow the appropriate [Diagnose steps](/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md#diagnose) in the troubleshooting documentation.
+
+If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/).
 
 ### What support can I get?
 
@@ -36,16 +52,17 @@ All Docker users can seek support through the following resources, where Docker
 - Billing or subscription issues
 - Configuration issues
 - Desktop installation issues
-   - Installation crashes
-   - Failure to launch Docker Desktop on first run
+  - Installation crashes
+  - Failure to launch Docker Desktop on first run
 - Desktop update issues
 - Sign-in issues in both the command line interface and Docker Hub user interface
 - Push or pull issues, including rate limiting
 - Usage issues
-   - Crash closing software
-   - Docker Desktop not behaving as expected
+  - Crash closing software
+  - Docker Desktop not behaving as expected
 
 For Windows users, you can also request support on:
+
 - Turning on virtualization in BIOS
 - Turning on Windows features
 - Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)
@@ -87,7 +104,7 @@ For Pro and Team customers, Docker only offers support for the latest version of
 As a Pro user you can get support for Docker Desktop on a single machine.
 As a Team, you can get support for Docker Desktop for the number of machines equal to the number of seats as part of your subscription.
 
-### What OS’s are supported?
+### What operating systems are supported?
 
 Docker Desktop is available for Mac, Linux, and Windows. The supported version information can be found on the following pages:
 

content/manuals/subscription/details.md

@@ -4,7 +4,7 @@ linkTitle: Subscriptions and features
 description: Learn about Docker subscription tiers and their key features
 keywords: subscription, personal, pro, team, business, features, docker subscription
 aliases:
-- /subscription/core-subscription/details/
+  - /subscription/core-subscription/details/
 weight: 10
 ---
 
@@ -64,7 +64,7 @@ Docker Pro includes:
 
 - Full access to all Docker tools
 - 200 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not
-rollover month to month
+  rollover month to month
 - 2 Docker Scout repositories with vulnerability analysis
 - 100 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month
 - No Docker Hub pull rate limits
@@ -79,12 +79,12 @@ Pricing](https://www.docker.com/pricing/).
 Docker Team includes:
 
 - 500 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not
-rollover month to month
+  rollover month to month
 - Unlimited Docker Scout repositories with vulnerability analysis
 - 500 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month
 - No Docker Hub pull rate limits
 - Advanced collaboration tools including organization management, [Role Based Access Control
-(RBAC)](/security/for-admins/roles-and-permissions/), [activity logs](/admin/organization/activity-logs/), and more
+  (RBAC)](/security/for-admins/roles-and-permissions/), [activity logs](/admin/organization/activity-logs/), and more
 
 For a list of features available in each tier, see [Docker
 Pricing](https://www.docker.com/pricing/).
@@ -96,22 +96,22 @@ Pricing](https://www.docker.com/pricing/).
 Docker Business includes:
 
 - 1500 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not
-rollover month to month
+  rollover month to month
 - Unlimited Docker Scout repositories with vulnerability analysis
 - 1500 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month
 - No Docker Hub pull rate limits
 - Enterprise security features:
   - [Hardened Docker Desktop](/manuals/enterprise/security/hardened-desktop/_index.md)
   - [Image Access
-  Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md)
-  which lets admins control what content developers can access
+    Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md)
+    which lets admins control what content developers can access
   - [Registry Access
-  Management](/manuals/enterprise/security/hardened-desktop/registry-access-management.md)
-  which lets admins control what registries developers can access
+    Management](/manuals/enterprise/security/hardened-desktop/registry-access-management.md)
+    which lets admins control what registries developers can access
   - [Company layer](/admin/company/) to manage multiple organizations and settings
   - [Single sign-on](/security/for-admins/single-sign-on/)
   - [System for Cross-domain Identity
-  Management](/security/for-admins/provisioning/scim/)
+    Management](/security/for-admins/provisioning/scim/)
 
 For a list of features available in each tier, see [Docker
 Pricing](https://www.docker.com/pricing/).
@@ -134,6 +134,7 @@ repetitive tasks and empowers developers to spend more time creating value for
 their customers.
 
 Legacy Docker Pro includes:
+
 - Unlimited public repositories
 - Unlimited [Scoped Access Tokens](/security/access-tokens/)
 - Unlimited [collaborators](/docker-hub/repos/manage/access/#collaborators) for public repositories at no cost per month.
@@ -166,6 +167,7 @@ licensing for commercial use of Docker components including Docker Desktop and
 Docker Hub.
 
 Legacy Docker Team includes:
+
 - Everything included in legacy Docker Pro
 - Unlimited teams
 - [Auto Builds](/docker-hub/builds/) with 15 concurrent builds
@@ -198,6 +200,7 @@ initiatives. A Docker Business subscription includes licensing for commercial
 use of Docker components including Docker Desktop and Docker Hub.
 
 Legacy Docker Business includes:
+
 - Everything included in legacy Docker Team
 - [Hardened Docker Desktop](/manuals/enterprise/security/hardened-desktop/_index.md)
 - [Image Access Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md) which lets admins control what content developers can access
@@ -273,8 +276,8 @@ For a list of features available in each tier, see [Docker Pricing](https://www.
 
 ## Legacy Docker Build Cloud subscriptions
 
- This section describes the features available for the different legacy Docker
- Build Cloud subscription tiers.
+This section describes the features available for the different legacy Docker
+Build Cloud subscription tiers.
 
 > [!IMPORTANT]
 >
@@ -350,4 +353,16 @@ A dedicated Docker account manager handles setup and management for Docker Busin
 
 ## Support
 
-All Docker Pro, Team, and Business subscribers receive email support for their subscriptions.
+All Docker Pro, Team, and Business subscribers receive email support for their subscriptions, including help with account management, billing, configuration, installation, and usage issues.
+
+Support response times and availability vary by subscription tier:
+
+- Docker Pro: 3 business day response
+- Docker Team: 2 business day response, 24×5 availability
+- Docker Business: 1 business day response, 24×5 availability
+
+Premium Support with faster response times and 24×7 availability is available as an add-on for Docker Business subscribers.
+
+For detailed support features and response times, see [Docker Pricing](https://www.docker.com/pricing/).
+
+All Docker users can also access community support through the [Docker Community Forums](https://forums.docker.com/) and [Docker Community Slack](https://dockr.ly/comm-slack).