Multiple tickets about unable to sign up

[TMC89]

I encountered multiple tickets in Zendesk of members unable to sign up to the platform.
I checked the admin layer, they haven't signed up before.
Ive asked for more info at these members, but maybe you have an idea?

[TMC89]

One member says she's unable both in the app and when using a browser.

[guaka]

Could it be related to #2665 in a weird way?

[chmac]

@TMC89 Did they say anything about what goes wrong? Do they see an error? Or does the process get stuck somewhere?

@guaka you created a test account to check signup emails. Did you get the "verify your email" message?

[TMC89]

@chmac: waiting for those details from them, since their initial report didn't have any details we can work with.

[guaka]

Did another test signup, works fine, got confirmation email.

[TMC89]

Havent heard back from any of the members who reported this issue. Close and reopen when necessary.

[TMC89]

I've now five tickets with gmail accounts that claim they can't make a profile..

[chmac]

@TMC89 Do they share any information about the issue they face? Without knowing what error they're getting, or what step in the process is failing, it's hard to investigate...

[TMC89]

@chmac just now the first one: downloaded the app and couldn’t sign up. Is the connection between the app and the platform removed?

[chmac]

@TMC89 Hmm, I don't know enough about the app to know. But it's not "officially supported", whatever that means! I think if people have problems with the app we should encourage them to just use it in the browser on their phones. I don't think the app actually does anything the browser version doesn't, and it's much harder to test or debug.