data.json

[
    {
        "user": "how to upload image",
        "keywords": ["upload", "image", "photo", "post" ,"picture"],
        "response": "Sure, Starting the tutorial on uploading image",
        "steps": "upload_image",
        "type": "help"
    },
    {
        "user": "how to sign in",
        "keywords": ["sign", "log", "account", "access", "authentication"],
        "response": "Sure, Starting the tutorial on signing in",
        "steps": "sign_in",
        "type": "help"
    },
    {
        "user": "how to buy products",
        "keywords": ["buy", "purchase", "shop", "order", "products"],
        "response": "Sure, Starting the tutorial on buying products",
        "steps": "buy_products",
        "type": "help"
    },
    {
        "user": "hi",
        "keywords": ["hi", "hello", "greet", "welcome", "hey"],
        "response": "Hello! How can I assist you today?",
        "type": "general"
    },
    {
        "user": "hello",
        "keywords": ["hello", "hi", "greet", "welcome", "hey"],
        "response": "Hi there! How can I help you?",
        "type": "general"
    },
    {
        "user": "good day",
        "keywords": ["day", "greet", "hello", "welcome", "hi"],
        "response": "Hello! Welcome to Amazon support. How can I assist you today?",
        "type": "general"
    },
    {
        "user": "hi there",
        "keywords": ["hi", "hello", "greet", "welcome", "hey"],
        "response": "Hey! How may I assist you?",
        "type": "general"
    },
    {
        "user": "good morning",
        "keywords": ["morning", "greet", "hello", "welcome", "hi"],
        "response": "Good morning! How can I assist you?",
        "type": "general"
    },
    {
        "user": "good afternoon",
        "keywords": ["afternoon", "greet", "hello", "welcome", "hi"],
        "response": "Good afternoon! What can I help you with?",
        "type": "general"
    },
    {
        "user": "evening",
        "keywords": ["evening", "greet", "hello", "welcome", "hi"],
        "response": "Good evening! How may I assist you?",
        "type": "general"
    },
    {
        "user": "howdy",
        "keywords": ["howdy", "hello", "greet", "welcome", "hi"],
        "response": "Howdy! How can I assist you?",
        "type": "general"
    },
    {
        "user": "hi Amazon",
        "keywords": ["amazon", "hi", "hello", "greet", "welcome"],
        "response": "Hello! Welcome to Amazon support. How can I assist you?",
        "type": "general"
    },
    {
        "user": "what can you do for me?",
        "keywords": ["help", "assist", "support", "service", "capabilities"],
        "response": "I can assist you with orders, product recommendations, returns, refunds, account security, and more. How can I help you today?",
        "type": "general"
    },
    {
        "user": "do you have time to help me?",
        "keywords": ["help", "assist", "support", "time", "available"],
        "response": "Of course! I'm here to assist you. What can I do for you?",
        "type": "general"
    },
    {
        "user": "could you please help me?",
        "keywords": ["help", "assist", "support", "please", "request"],
        "response": "Absolutely! How can I assist you?",
        "type": "general"
    },
    {
        "user": "can you assist with a purchase issue?",
        "keywords": ["purchase", "issue", "problem", "help", "order"],
        "response": "Certainly! Please provide details of the issue, and I'll do my best to help.",
        "type": "general"
    },
    {
        "user": "need help with an order",
        "keywords": ["order", "help", "purchase", "issue", "problem"],
        "response": "Sure! Please let me know your order details or the issue you're facing.",
        "type": "general"
    },
    {
        "user": "looking for product recommendations",
        "keywords": ["recommendations", "products", "suggest", "advice", "options"],
        "response": "Of course! What type of product are you looking for? I can suggest some options.",
        "type": "general"
    },
    {
        "user": "how do I return an item?",
        "keywords": ["return", "item", "refund", "process", "send back"],
        "response": "To return an item, you can initiate the return process through your Amazon account. Would you like detailed instructions?",
        "type": "general"
    },
    {
        "user": "what's the status of my delivery?",
        "keywords": ["delivery", "status", "tracking", "shipment", "order"],
        "response": "Let me check that for you. Please provide your order number or tracking details.",
        "type": "general"
    },
    {
        "user": "any updates on my refund?",
        "keywords": ["refund", "update", "status", "money", "return"],
        "response": "I can check the status of your refund. Please provide me with the details of your return.",
        "type": "general"
    },
    {
        "user": "how secure is my account?",
        "keywords": ["secure", "security", "account", "protection", "safety"],
        "response": "Your account security is important to us. We use advanced security measures to protect your information. Is there something specific you're concerned about?",
        "type": "general"
    },
    {
        "user": "how much is the price",
        "keywords": ["price", "cost", "amount", "rate", "value"],
        "response": "We have multiple ranges starting from 100Rs",
        "type": "general"
    }
]