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Company (internal?) Open Space

by @haraldreingruber

Experience report from Open Space events at Dedalus Healthcare:

  • Open Space within company: Many did not know it first but it was well received (also online)
    • Participation ~30 out of 100-150 employees
  • There is a great Miro template to use for online open space events:

Open Discussion

  • Target Audience: No clear definition but not only developers
    • Does not have to be restricted
    • You could also host multiple open spaces for various target groups
  • Should an open space have a defined topic?
    • E.g. focus on social skills – it would be possible to open a separate track/category for this
    • Possible separation: frontend vs backend
      • That happens automatically during an open space
    • Might be easier to organize within a company if only certain teams are going/targeted
  • Company internal vs public open space
    • Who is following up ideas/action items that are created during the open space?
    • Internal: People might be afraid to talk about certain problems (no safe space)
  • An open space could be as simple as doing calls (off & on topic)
    • Marketplace: you simply post the topic & time for your call somewhere
    • Open Marketplace is hard if there are not enough people
    • There is less pressure on employees to actually prepare something
    • You can do that each day – you do not have to wait for the next Open Space to happen
    • Motivate people to do a talk about new learnings
    • How much time can you take for topics that are not relevant for the company (yet)?
      • Trust people, practice shows they are not wasting time
    • If you do a talk, will you be the goto support person for everybody on that topic?
    • With a lot of home office, it is hard to keep social interactions up. These calls help in this aspect.
    • No clear structure, max. 1 hour
    • 1 slot per week if somebody wants to do a call
    • Do not worry about if others are interested. Share what you are interested in.
  • How to create a safe space where people can talk about anything?
    • Have somebody from higher management that is there and explains that it is a safe space – show clear commitment from the management and be open for concerns (management does not need to be part later on)
    • Do open spaces without management and do presentation to the management later on
    • Company wide show & tell every week: people are reluctant to present because C-levels & management is in there. Would make sense to start with smaller talks and emerge from there.
  • It is hard to do open spaces within companies because there are always company goals -> there has to be an output which puts pressure on the participants
    • Debate vs decision meetings – sometimes it is enough to just discuss
    • Experience: first open space did not really produce output that was presented to management, in the second one this developed naturally
    • Not every topic needs to have a huge outcome -> over time maybe one topic with a big outcome is enough
    • Outcome can follow after some time has passed (connecting ideas later on)
  • How to measure the success of open spaces?
    • Collect action items & ideas. But what to do with them?
  • Open Spaces can just be a team building event to make the team more productive (Goal: good experience, something you have learned)
  • Innovation/Ship it Days in a Hackaton like format can be a solution as well
    • Can be used for personal development as well
  • Practice shows that Innovation Fridays do not really work/fade out
  • Experience: Open Space for 5 hours every two months
    • Mainly team building
    • You can talk about whatever you want
    • You can learn about technologies and projects from others
    • Management takes the opportunity to ask for opinions
    • Real magic:
      • communities of practice (e.g. about frontend, backend,…) which are optional
      • working group where one member of each team has to take part (operations & security) – not for innovation/experiments
  • Time for projects/ideas is provided by the company
    • Sometimes very successful, sometimes not
  • Keeping track of action items can also happen at regular open space events
  • Pitch ideas to get feedback from others
  • Thursday talks where somebody would present something
    • Worked well in a small company but then stage fright and team internal techtalks came in
  • Open Space with customers
    • One company did this and there were many things that were not allowed
    • Guild of customers can work well but is hard with old fashioned customers
  • Internal Developer Conferences
    • There is also value in prepared talks
    • More effort for presenters
  • Two-day format creates a lot of possibilities
    • Discussions often only happen on the second day. First day is often filled with prepared sessions.
    • Many people that do not want to talk at the first day do that on the second day