diff --git a/docs/core-concepts/doc-locations.md b/docs/core-concepts/doc-locations.md index e54539b..fd4bfd1 100644 --- a/docs/core-concepts/doc-locations.md +++ b/docs/core-concepts/doc-locations.md @@ -7,7 +7,6 @@ sidebar_position: 2 Most often, no matter which hosting provider (Readme, Mintlify, Docusaurus) you use, as long as your docs are sync-ed to github, all you need is to install the Promptless Github App. We also offer beta support for additional CMS platforms including: -- **Zendesk**: Help center articles and knowledge base content - **Intercom**: Help center content management with draft review workflow - **Webflow**: Blog posts, collection items, and CMS content management diff --git a/docs/integrations/index.mdx b/docs/integrations/index.mdx index 63b6c0b..fa6da34 100644 --- a/docs/integrations/index.mdx +++ b/docs/integrations/index.mdx @@ -13,7 +13,6 @@ Some integrations can be used for multiple purposes. Some integrations are in a - [GitHub](./github): Trigger based on Pull Requests, research based on code functionality, and publish documentation to GitHub repos - [Slack](./slack): Trigger based on DMs or message actions in Slack -- [Zendesk](./zendesk): Trigger based on resolved support tickets, and publish to Zendesk help center - [Linear](./linear): Look up relevant Linear issues and projects within a team when being triggered - [Webflow](./webflow): Publish documentation updates directly to Webflow CMS, including blog posts and collection items (Beta, contact help@gopromptless.ai to get access) diff --git a/docs/integrations/zendesk.mdx b/docs/integrations/zendesk.mdx deleted file mode 100644 index 60bfa30..0000000 --- a/docs/integrations/zendesk.mdx +++ /dev/null @@ -1,33 +0,0 @@ -# Zendesk Integration - -**Used for: Triggers and Publishing** - -Promptless integrates with Zendesk through OAuth 2.0, enabling automated documentation updates based on support ticket patterns and customer interactions, as well as enabling publishing of updates to Zendesk's CMS (Help Center). - -## Installation - -1. Click "Connect Zendesk" from the [integrations page](https://app.gopromptless.ai/integrations). - -2. Review the requested permissions and approve the Promptless app. -Zendesk Subdomain Entry - -3. Verify that Zendesk is connected in the integrations page. -Zendesk Integration Complete - -## Project Setup and Permissions - -After connecting Zendesk, you can configure ticket monitoring settings in the [projects page](https://app.gopromptless.ai/projects). When setting up a project, you can: - -- Set up a Zendesk trigger so that Promptless will be notified when a ticket is resolved -- Set up a publishing project so that Promptless will publish updates to the Zendesk Help Center - -Zendesk Project Setup - -## Authentication Model - -Promptless uses Zendesk's [official OAuth 2.0 authentication](https://developer.zendesk.com/api-reference/introduction/security-and-auth/), which provides: - -- Secure token-based authentication -- Granular API access scopes -- Ability to revoke access at any time -- Regular token rotation for enhanced security \ No newline at end of file