{COMPANY_INFO.name}
- Registered Address -
-{COMPANY_INFO.address}
-
Contact Email
diff --git a/app/(pages)/constants.ts b/app/(pages)/constants.ts
index d46c27814..3027c39fd 100644
--- a/app/(pages)/constants.ts
+++ b/app/(pages)/constants.ts
@@ -1,18 +1,17 @@
-// Company Information - Update these values with your actual business details
+// Company Information - Update email values when ready
export const COMPANY_INFO = {
- name: "[COMPANY NAME]",
- address: "[ADDRESS]",
+ name: "Practitionist",
email: "[EMAIL]",
supportEmail: "[SUPPORT_EMAIL]",
- phone: "[PHONE]",
- jurisdiction: "[JURISDICTION]",
+ jurisdiction: "Bangalore, Karnataka, India",
} as const;
// Policy Dates - Update when policies are revised
export const POLICY_DATES = {
- privacyLastUpdated: "[LAST UPDATED]",
- termsLastUpdated: "[LAST UPDATED]",
- refundLastUpdated: "[LAST UPDATED]",
+ privacyLastUpdated: "February 2026",
+ termsLastUpdated: "February 2026",
+ refundLastUpdated: "February 2026",
+ contractorLastUpdated: "February 2026",
} as const;
// Business Hours
@@ -40,6 +39,7 @@ export const SUPPORT_LINKS = [
{ href: "/refund", label: "Cancellation & Refund Policy" },
{ href: "/privacy", label: "Privacy Policy" },
{ href: "/terms", label: "Terms & Conditions" },
+ { href: "/contractors", label: "Contractor Agreement" },
] as const;
// Page Meta Information
@@ -72,6 +72,11 @@ export const PAGE_META = {
description:
"Understanding our cancellation and refund procedures for all service types",
},
+ contractors: {
+ title: "Contractor Agreement",
+ description:
+ "Terms governing the relationship between Practitionist and independent consultants",
+ },
} as const;
// About Page Data
@@ -145,8 +150,8 @@ export const ABOUT_DATA = {
description: "Clear pricing with no hidden fees",
},
{
- title: "24/7 Support",
- description: "Dedicated customer support to help you anytime",
+ title: "Dedicated Support",
+ description: "Customer support to help you when you need it",
},
],
} as const;
@@ -157,14 +162,14 @@ export const PRICING_DATA = {
"Consultants set their own rates based on their expertise and market demand",
"You see the exact price before booking any session",
"No hidden fees - the displayed price is what you pay",
- "Platform commission is already included in the price",
+ "Platform service fee is already included in the price",
],
commissionBenefits: [
"Maintain secure payment processing infrastructure",
"Provide integrated video conferencing and communication tools",
"Host and deliver course materials and content",
"Ensure platform security and data protection",
- "Offer 24/7 customer support",
+ "Offer customer support",
"Continuously improve the user experience",
],
paymentMethods: [
@@ -183,7 +188,7 @@ export const PRICING_DATA = {
{
question: "Are there any additional fees?",
answer:
- "No, there are no hidden fees. The price displayed is the final amount you will pay. The platform commission is already included in the displayed price.",
+ "No, there are no hidden fees. The price displayed is the final amount you will pay. The platform service fee is already included in the displayed price.",
},
{
question: "Can I get a refund if I cancel?",
@@ -198,12 +203,12 @@ export const PRICING_DATA = {
{
question: "Do you offer discounts or promotional pricing?",
answer:
- "Individual consultants may offer promotional pricing or discounts for their services. These will be clearly displayed on their profiles and during the booking process. We also occasionally run platform-wide promotions - subscribe to our newsletter to stay updated.",
+ "Individual consultants may offer promotional pricing or discounts for their services. These will be clearly displayed on their profiles and during the booking process.",
},
{
question: "How are consultants paid?",
answer:
- "Consultants receive their earnings after the session is completed successfully. The platform commission is automatically deducted, and the remaining amount is transferred to the consultant's registered bank account according to the settlement schedule.",
+ "Consultants receive their earnings after the session is completed successfully. The platform service fee is automatically deducted, and the remaining amount is transferred to the consultant's registered bank account according to the settlement schedule.",
},
],
} as const;
@@ -211,7 +216,3 @@ export const PRICING_DATA = {
// Helper function to get mailto link
export const getMailtoLink = (email: string = COMPANY_INFO.email) =>
`mailto:${email}`;
-
-// Helper function to get tel link
-export const getTelLink = (phone: string = COMPANY_INFO.phone) =>
- `tel:${phone}`;
diff --git a/app/(pages)/contactus/page.tsx b/app/(pages)/contactus/page.tsx
index a4167b593..5a72f9ac3 100644
--- a/app/(pages)/contactus/page.tsx
+++ b/app/(pages)/contactus/page.tsx
@@ -12,7 +12,7 @@ import { Input } from "@/components/ui/input";
import { Textarea } from "@/components/ui/textarea";
import { Button } from "@/components/ui/button";
import { Separator } from "@/components/ui/separator";
-import { Mail, MapPin, Phone, Clock, MessageSquare } from "lucide-react";
+import { Mail, Clock, MessageSquare } from "lucide-react";
import {
COMPANY_INFO,
PAGE_META,
@@ -20,7 +20,6 @@ import {
INQUIRY_CATEGORIES,
SUPPORT_LINKS,
getMailtoLink,
- getTelLink,
} from "../constants";
export default function ContactUsPage() {
@@ -51,23 +50,6 @@ export default function ContactUsPage() {
- {COMPANY_INFO.name}
-
- Reach us via email, phone, or contact form
+ Reach us via email or contact form
+ {PAGE_META.contractors.description}
+
+ Last Updated: {POLICY_DATES.contractorLastUpdated}
+
+ This Independent Contractor Agreement ("Agreement") governs
+ the relationship between {COMPANY_INFO.name} ("Company",
+ "we", "us") and independent service providers
+ ("Consultants", "you") who offer educational
+ services, consultations, classes, webinars, or other professional
+ services through the Familiarise platform (the "Platform").
+
+ Familiarise is operated by {COMPANY_INFO.name}. By registering as
+ a Consultant on Familiarise, you acknowledge that you have read,
+ understood, and agree to be bound by this Agreement.
+
+ You are an independent contractor and not an employee, agent,
+ partner, or joint venture participant of {COMPANY_INFO.name} or
+ Familiarise. Nothing in this Agreement creates or is intended to
+ create an employer-employee relationship between you and the
+ Platform.
+
+ The Platform does not and shall not:
+
+ You retain full control over how you deliver your services. You
+ determine your own teaching methods, content, pricing, availability,
+ and service terms, subject to Familiarise's community guidelines
+ and terms of service.
+
+ {COMPANY_INFO.name} agrees to:
+
+ You set your own prices for the services you offer through
+ Familiarise. The Platform charges a service fee on each transaction,
+ which is displayed to Students as part of the total price. You may
+ adjust your pricing at any time, subject to any active bookings or
+ subscriptions.
+
+ If a Student is issued a refund for your services in accordance
+ with our{" "}
+
+ Cancellation & Refund Policy
+
+ , the corresponding amount will be deducted from your future
+ earnings or recovered from your account. You agree to cooperate
+ with the Platform in resolving refund-related disputes.
+
+ As an independent contractor, you are solely responsible for:
+
+ The Platform does not provide tax advice. You are strongly
+ encouraged to consult a qualified tax professional regarding your
+ tax obligations. The Platform does not collect or remit taxes on
+ your behalf except where legally required (such as TDS).
+
+ You retain full ownership of the original educational content,
+ course materials, and other intellectual property that you create
+ and upload to Familiarise. By uploading content, you grant
+ {" "}{COMPANY_INFO.name} a non-exclusive, worldwide, royalty-free
+ license to use, display, reproduce, and distribute your content
+ solely as necessary to operate and promote Familiarise and your
+ services.
+
+ The Platform's technology, design, trademarks, logos, and
+ proprietary features are owned by {COMPANY_INFO.name}. You may not
+ use, copy, or distribute our intellectual property without express
+ written permission.
+
+ Upon termination of this Agreement, the license granted to the
+ Platform to use your content will terminate, except for content
+ that has already been delivered to Students as part of completed
+ transactions or that is required for legal or record-keeping
+ purposes.
+
+ All transactions for services discovered through or facilitated by
+ Familiarise must be conducted through the Platform's payment
+ system. You agree not to:
+
+ Violation of this clause may result in immediate suspension or
+ termination of your account, forfeiture of pending earnings, and
+ any other remedies available to the Platform.
+
+ You may terminate this Agreement at any time by deactivating your
+ Consultant account on Familiarise. You must fulfill all confirmed
+ bookings and outstanding obligations before termination takes effect.
+
+ The Platform may suspend or terminate your account if you:
+
+ The Platform provides technology services "as is" and does not
+ guarantee a minimum level of bookings, earnings, or engagement.
+ The Platform is not liable for disputes between you and Students,
+ or for any indirect, incidental, or consequential damages arising
+ from your use of Familiarise.
+
+ You agree to indemnify, defend, and hold harmless {COMPANY_INFO.name},
+ its officers, directors, employees, and agents from any and all
+ claims, damages, losses, liabilities, and expenses (including legal
+ fees) arising from:
+
+ Both parties agree to maintain the confidentiality of any
+ proprietary or sensitive information shared during the course of
+ this relationship. This includes but is not limited to:
+
+ This obligation survives termination of this Agreement.
+
+ Any disputes arising from or relating to this Agreement shall be:
+
+ We may update this Agreement from time to time. We will notify you
+ of material changes by email and by posting the updated Agreement
+ on this page with a revised "Last Updated" date. Your continued
+ use of Familiarise after such changes constitutes acceptance of
+ the updated terms. If you do not agree to the changes, you must
+ stop using the Platform and terminate your account.
+
+ If you have any questions about this Contractor Agreement, please
+ contact us:
+
+ Company: {COMPANY_INFO.name}
+
+ Email:{" "}
+
+ {COMPANY_INFO.email}
+
+
+ Support:{" "}
+
+ {COMPANY_INFO.supportEmail}
+
+
+ Contact Form:{" "}
+
+ Contact Us
+
+
+ We value the expertise and commitment of our Consultants. This
+ Agreement is designed to create a transparent, fair, and
+ mutually beneficial relationship. If you have questions or need
+ clarification on any aspect of this Agreement, our team is here
+ to help.
+
- Familiarise charges a small platform fee on each transaction.
- This fee helps us:
+ Familiarise charges a service fee on each transaction, which is
+ already included in the displayed price. This fee helps us:
- Note: The commission is automatically
- included in the prices shown to students. Consultants receive
- their earnings after the platform fee is deducted.
+ Note: The service fee is already included
+ in the prices shown to students. Consultants receive their
+ earnings after the service fee is deducted.
+ {PAGE_META.privacy.description}
+
+ Last updated: {POLICY_DATES.privacyLastUpdated}
+
- {PAGE_META.privacy.description}
-
- Last Updated: {POLICY_DATES.privacyLastUpdated}
-
- Welcome to Familiarise ("{COMPANY_INFO.name}"). We are committed
- to protecting your privacy and ensuring the security of your
- personal information. This Privacy Policy explains how we
- collect, use, disclose, and safeguard your information when you
- use our platform, website, and services.
-
- By accessing or using our services, you agree to this Privacy
- Policy. If you do not agree with the terms of this privacy
- policy, please do not access the site or use our services.
-
- We collect personal information that you provide to us when you:
-
- When you access our platform, we automatically collect certain
- information, including:
- During your use of our services, we may collect:
- We use the collected information for the following purposes:
-
- We do not sell your personal information. We may share your
- information in the following circumstances:
-
- We share information with trusted third-party service providers:
- We may disclose your information if required by law or to:
- In the event of a merger, acquisition, or sale of assets, your
- information may be transferred to the acquiring entity. We will
- notify you of any such change and any choices you may have.
-
- We implement robust security measures to protect your personal
- information:
-
- While we strive to protect your personal information, no method
- of transmission over the internet or electronic storage is 100%
- secure. We cannot guarantee absolute security.
-
- We use cookies and similar tracking technologies to enhance your
- experience:
-
- You can control cookies through your browser settings. However,
- disabling certain cookies may affect the functionality of our
- platform. Most browsers allow you to refuse cookies or delete
- existing cookies.
-
- You have the following rights regarding your personal
- information:
-
- Our services are not intended for children under the age of 13.
- We do not knowingly collect personal information from children
- under 13. If you are a parent or guardian and believe your child
- has provided us with personal information, please contact us
- immediately, and we will take steps to delete such information.
-
- Users between the ages of 13 and 18 must have parental or
- guardian consent to use our services.
-
- Your information may be transferred to and processed in
- countries other than your country of residence. These countries
- may have different data protection laws. We ensure that
- appropriate safeguards are in place to protect your information
- in accordance with this Privacy Policy.
-
- We retain your personal information for as long as necessary to:
-
- When you delete your account, we will delete or anonymize your
- personal information within a reasonable timeframe, except where
- retention is required by law or for legitimate business
- purposes.
-
- Our platform may contain links to third-party websites or
- services. We are not responsible for the privacy practices of
- these external sites. We encourage you to read the privacy
- policies of any third-party sites you visit.
-
- We may update this Privacy Policy from time to time to reflect
- changes in our practices, technology, legal requirements, or
- other factors. We will notify you of any material changes by:
-
- Your continued use of our services after any changes indicates
- your acceptance of the updated Privacy Policy.
-
- If you have any questions, concerns, or requests regarding this
- Privacy Policy or our data practices, please contact us:
-
- Company Name: {COMPANY_INFO.name}
+ {/* Content */}
+
+ Welcome to Familiarise, operated by {COMPANY_INFO.name}{" "}
+ ("we," "our," or "us").
+ Familiarise is a platform that connects Students with
+ experienced Consultants for personalised guidance and learning.
+ We are committed to protecting your privacy and handling your
+ personal data with care and transparency.
- Address: {COMPANY_INFO.address}
+
+ This Privacy Policy explains how we collect, use, disclose, and
+ safeguard your information when you use the Familiarise
+ platform, including our website and related services. This
+ policy is drafted in compliance with the Digital Personal Data
+ Protection Act, 2023 (DPDP Act) and other applicable Indian
+ laws.
+
+ By accessing or using Familiarise, you consent to the
+ collection and use of your information as described in this
+ Privacy Policy. If you do not agree with the terms of this
+ policy, please do not access or use our platform.
+
+ When you create an account on Familiarise, we collect
+ information that you provide directly, including:
+
+ When you use Familiarise, we collect information related to
+ your activities on the platform, including:
+
+ When you access Familiarise, we automatically collect certain
+ technical information, including:
+
+ Payment processing on Familiarise is handled by Razorpay,
+ our third-party payment processor. We do not directly store
+ your complete payment card details. Razorpay collects and
+ processes your payment information in accordance with PCI DSS
+ standards. We receive limited transaction information such as
+ transaction IDs, payment status, and amounts for our records.
+
+ We do not sell your personal data. We may share your
+ information in the following circumstances:
+
+ When you use Familiarise, certain information is shared
+ between Students and Consultants to facilitate the service.
+ For example, when a Student books a session with a
+ Consultant, relevant profile information, booking details,
+ and communications are shared between the parties.
+ Consultants can view Student profiles and session details,
+ and Students can view Consultant profiles, ratings, and
+ qualifications.
+
+ We work with trusted third-party service providers who assist
+ us in operating Familiarise. These providers have access to
+ your information only as necessary to perform their services
+ and are obligated to protect your data. Our key service
+ providers include:
+
+ We may disclose your information if required to do so by law
+ or in response to valid legal requests by public authorities,
+ including to meet national security or law enforcement
+ requirements, comply with a court order or legal process,
+ protect and defend our rights or property, or prevent or
+ investigate possible wrongdoing in connection with the
+ platform.
+
+ In the event of a merger, acquisition, reorganisation, or
+ sale of all or a portion of our assets, your personal data
+ may be transferred as part of that transaction. We will
+ notify you via email and/or a prominent notice on our
+ platform of any change in ownership or use of your personal
+ data, as well as any choices you may have regarding your
+ data.
+
+ We take the security of your personal data seriously and
+ implement appropriate technical and organisational measures to
+ protect it. Our security practices include:
- Email:{" "}
+
+ While we strive to protect your personal data, no method of
+ transmission over the Internet or electronic storage is
+ completely secure. We cannot guarantee absolute security, but
+ we are committed to implementing and maintaining reasonable
+ safeguards.
+
+ Familiarise uses cookies and similar tracking technologies to
+ enhance your experience on our platform. The types of cookies
+ we use include:
+
+ These cookies are necessary for the platform to function
+ properly. They enable core features such as authentication,
+ session management, and security. You cannot opt out of
+ essential cookies as they are required for the platform to
+ operate.
+
+ These cookies remember your preferences and settings to
+ provide a more personalised experience. They may include
+ language preferences, display settings, and other
+ customisation options.
+
+ These cookies help us understand how users interact with
+ Familiarise by collecting and reporting usage information
+ anonymously. This data helps us improve the platform and
+ optimise the user experience.
+
+ You can manage your cookie preferences through your browser
+ settings. Please note that disabling certain cookies may affect
+ the functionality of the platform.
+
+ As a user of Familiarise, you have the following rights
+ regarding your personal data:
+
+ You have the right to access the personal data we hold about
+ you and request corrections if any information is inaccurate
+ or incomplete. You can update most of your information
+ directly through your Familiarise account settings.
+
+ You may request the deletion of your personal data by
+ contacting us. We will process your request in accordance
+ with applicable laws, subject to any legal obligations that
+ require us to retain certain information.
+
+ You have the right to request a copy of your personal data in
+ a structured, commonly used, and machine-readable format. You
+ may also request that we transfer your data directly to
+ another service provider where technically feasible.
+
+ You can opt out of promotional communications at any time by
+ using the unsubscribe link in our emails or adjusting your
+ notification preferences in your account settings. Please
+ note that you may still receive essential service-related
+ communications.
+
+ If you have any complaints or concerns about how your
+ personal data is being processed, you may contact our
+ Grievance Officer (details provided in the Contact Us section
+ below). If you are not satisfied with our response, you have
+ the right to lodge a complaint with the Data Protection Board
+ of India established under the DPDP Act, 2023.
+
+ To exercise any of these rights, please contact us at{" "}
{COMPANY_INFO.email}
+ .
+
+ Familiarise is operated by {COMPANY_INFO.name}, a company
+ registered in India. We are committed to complying with all
+ applicable Indian data protection laws and regulations,
+ including:
- Contact Form:{" "}
+
+
+ We process personal data in accordance with the DPDP Act,
+ 2023. This includes ensuring that all data processing is
+ carried out for lawful purposes with the consent of the Data
+ Principal (you), and that appropriate security safeguards are
+ in place to protect your personal data.
+
+ We collect and process your personal data based on your
+ informed consent. You provide consent when you create an
+ account, use our services, or interact with our platform. You
+ may withdraw your consent at any time by contacting us,
+ though this may affect your ability to use certain features
+ of Familiarise.
+
+ In the event of a personal data breach that is likely to
+ cause harm to Data Principals, we will notify the Data
+ Protection Board of India and affected users within 72 hours
+ of becoming aware of the breach, as required by the DPDP Act.
+
+ Under the DPDP Act, you (as a Data Principal) have the right
+ to access your personal data, request correction and erasure,
+ seek grievance redressal, and nominate another person to
+ exercise your rights in the event of your death or
+ incapacity.
+
+ In accordance with the DPDP Act, 2023, we have appointed a
+ Grievance Officer to address your concerns regarding the
+ processing of your personal data. The Grievance Officer can
+ be reached at{" "}
+
+ {COMPANY_INFO.email}
+
+ . We will acknowledge your grievance within 24 hours and
+ endeavour to resolve it within 30 days.
+
+ We retain your personal data only for as long as necessary to
+ fulfil the purposes for which it was collected, including to
+ satisfy any legal, accounting, or reporting requirements.
+
+ When determining the appropriate retention period, we consider
+ the amount, nature, and sensitivity of the personal data, the
+ potential risk of harm from unauthorised use or disclosure, the
+ purposes for which we process the data, and applicable legal
+ requirements.
+
+ When your personal data is no longer needed, we will securely
+ delete or anonymise it. If deletion is not immediately possible
+ (for example, because your data is stored in backup archives),
+ we will securely store your data and isolate it from further
+ processing until deletion is possible.
+
+ Familiarise is not intended for use by children under the age
+ of 13. We do not knowingly collect personal data from children
+ under 13. If we become aware that we have collected personal
+ data from a child under 13, we will take steps to delete that
+ information promptly.
+
+ If you are a parent or guardian and believe that your child has
+ provided us with personal data without your consent, please
+ contact us at{" "}
- Contact Us
-
+ {COMPANY_INFO.email}
+ {" "}
+ and we will take appropriate action.
- We are committed to protecting your privacy and handling your
- data responsibly. If you have any concerns about how your
- information is being used, please don't hesitate to reach out
- to us. We're here to help and ensure your experience on
- Familiarise is safe and secure.
+
+
+
+ {/* 11. Changes to This Privacy Policy */}
+
+ We may update this Privacy Policy from time to time to reflect
+ changes in our practices, technology, legal requirements, or
+ other factors. When we make material changes, we will notify
+ you by posting the updated policy on this page with a revised
+ "Last updated" date and, where appropriate, provide
+ additional notice such as an email notification.
+ We encourage you to review this Privacy Policy periodically to
+ stay informed about how we are protecting your data. Your
+ continued use of Familiarise after any changes to this policy
+ constitutes your acceptance of the updated terms.
+
+ If you have any questions, concerns, or requests regarding this
+ Privacy Policy or our data practices, please contact us:
+
+ Company: {COMPANY_INFO.name}
+
+ Email:{" "}
+
+ {COMPANY_INFO.email}
+
+
+ Support Email:{" "}
+
+ {COMPANY_INFO.supportEmail}
+
+
+ Contact Form:{" "}
+
+ Visit our Contact Page
+
+
+ At Familiarise, we believe that trust is the foundation of
+ our platform. We are committed to being transparent about our
+ data practices and giving you control over your personal
+ information. If you ever have questions or concerns, do not
+ hesitate to reach out to us.
+
+
{PAGE_META.refund.description}
+
Last Updated: {POLICY_DATES.refundLastUpdated}
- At Familiarise ("{COMPANY_INFO.name}"), we understand that
- circumstances change and plans may need to be adjusted. This
- Cancellation & Refund Policy outlines the terms and conditions
- for cancellations and refunds for all services offered on our
- platform.
+
+ This Cancellation & Refund Policy applies to all services
+ offered through the Familiarise platform, including one-on-one
+ consultations, classes, webinars, subscription plans, and any
+ other paid services available on the platform. Familiarise is
+ operated by {COMPANY_INFO.name}.
- By booking any service on our platform, you agree to this
- policy. Please read it carefully before making a booking or
- purchase.
+
+ By purchasing any service on Familiarise, you acknowledge that
+ you have read, understood, and agree to the terms outlined in
+ this policy. We encourage you to review this policy carefully
+ before making any purchase.
- Our cancellation and refund policies vary depending on the type
- of service you have booked. We strive to be fair to both
- students and consultants while maintaining the integrity of
- scheduled services.
-
- Important: All cancellation requests must be
- submitted through the platform. Cancellations made outside the
- platform or via direct communication with the consultant will
- not be eligible for refunds.
-
- Cancellation by Student:
-
- Cancellation by Consultant:
-
- Rescheduling:
-
- Before First Session Starts:
-
- After Course Has Started:
-
- Course Cancellation by Consultant:
-
- Cancellation by Student:
-
- Event Cancellation by Organizer:
-
- Cancellation by Student:
-
- Mid-Subscription Issues:
-
- Alternatively, you can contact our support team at{" "}
-
- {COMPANY_INFO.email}
- {" "}
- with:
-
- Note: The total time from refund request to
- receiving funds in your account may take 7-14 business days
- depending on your bank and payment method.
-
+ It is important to understand the breakdown of fees when you
+ make a purchase on Familiarise. Not all components of a
+ transaction are eligible for refund:
+
- Example: If you paid ₹1,000 for a
- consultation (₹850 consultant fee + ₹150 platform/gateway
- fees), a full refund would return ₹850, not ₹1,000.
+
+ Example: If you paid Rs 1,000 for a
+ consultation (Rs 850 Consultant's service fee + Rs 150
+ platform/gateway fees), a full refund would return Rs 850.
+ The Rs 150 covering platform service fees and payment gateway
+ charges is non-refundable.
+ This applies to all refund scenarios described in this policy,
+ including cancellations within the eligible window,
+ Consultant-initiated cancellations, and other approved refund
+ requests.
+
- Partial refunds may be issued in the following circumstances:
- Partial refund amounts are calculated based on:
- If our platform experiences technical difficulties that prevent
- service delivery:
-
- If technical issues occur on the user's side (poor internet,
- device problems, etc.):
-
- We understand that emergencies happen. In cases of genuine
- emergency situations:
+
+
+ To request a refund, please email our support team at{" "}
+
+ {COMPANY_INFO.supportEmail}
+ {" "}
+ with the following details:
- Please contact our support team immediately with relevant
- documentation. We will review such cases individually and may
- make exceptions to the standard policy at our discretion.
-
- If you believe you have been incorrectly charged or notice
- unauthorized charges:
-
- Important: Initiating a chargeback without
- contacting us first may result in immediate suspension of your
- account until the matter is resolved.
+
+ RBI Compliance Note: For failed transactions
+ where the amount was debited but the service was not
+ activated, refunds are initiated within T+5 business days in
+ compliance with Reserve Bank of India (RBI) guidelines. These
+ refunds are processed automatically through Razorpay and no
+ separate refund request is required. The refund will appear
+ on your statement within 5–10 business days depending
+ on your bank.
- Consultants have the discretion to issue refunds or offer
- alternative compensation in the following situations:
-
- Consultant-initiated refunds follow the same processing timeline
- and methods as standard refunds.
+
+ Your subscription benefits will remain active until the end of
+ the current billing period. Alternatively, you can contact our
+ support team at{" "}
+
+ {COMPANY_INFO.supportEmail}
+ {" "}
+ and we will assist you with the cancellation.
You can track the status of your refund request by: Refund statuses include:
+ If a Consultant cancels a scheduled session or event:
+
- If your refund request is denied and you believe the decision
- was incorrect:
+
+ If you believe a charge on your account is incorrect or
+ unauthorized, please follow these steps:
+ Warning: Please do not initiate a chargeback
+ or dispute with your bank or payment provider before
+ contacting us directly. Filing a chargeback without first
+ attempting resolution through our support team may result in{" "}
+
+ immediate suspension of your Familiarise account
+ {" "}
+ pending investigation. Chargebacks initiated without prior
+ communication may also delay the resolution process and could
+ affect your ability to use Familiarise services in the
+ future. We are committed to resolving disputes fairly and
+ promptly.
+
- We may update this Cancellation & Refund Policy from time to
- time. Any changes will be:
-
- Existing bookings will be governed by the policy in effect at
- the time of booking.
+
+ We may update this Cancellation & Refund Policy from time
+ to time. Changes will be posted on this page with an updated
+ "Last Updated" date. Existing purchases will be
+ honored under the terms that were in effect at the time of
+ purchase, unless you explicitly agree to the revised terms.
- If you have questions about our Cancellation & Refund Policy or
- need assistance with a cancellation or refund request, please
- contact us:
+
+ If you have questions about cancellations, refunds, or any
+ billing-related matter, please reach out to us:
- Company Name: {COMPANY_INFO.name}
+
+ Company: {COMPANY_INFO.name}
- Address: {COMPANY_INFO.address}
-
- Email:{" "}
+
+ Support Email:{" "}
- {COMPANY_INFO.email}
+ {COMPANY_INFO.supportEmail}
- Support:{" "}
+
+ Contact Form:{" "}
- Contact Form
+ Submit a Request →
- Response Time: We aim to respond to all
- inquiries within 24-48 hours
+
+ Business Hours: Monday – Friday, 10:00
+ AM – 6:00 PM IST
- Our cancellation and refund policies are designed to be fair
- to both students and consultants. We encourage clear
- communication between all parties and are here to help
- facilitate positive outcomes. If you have any concerns about a
- booking or service, please reach out to us before requesting a
- refund so we can explore all available options.
+
+ If you're unsure about your refund eligibility or need
+ assistance with a cancellation, our support team is here to
+ help. Reach out to us at{" "}
+
+ {COMPANY_INFO.supportEmail}
+ {" "}
+ or use our{" "}
+
+ contact form
+
+ . We're committed to resolving your concerns as quickly
+ as possible.
+
{PAGE_META.terms.description}
+
Last Updated: {POLICY_DATES.termsLastUpdated}
- Welcome to Familiarise ("{COMPANY_INFO.name}"). These Terms &
- Conditions ("Terms") govern your access to and use of our
- website, platform, and services. By accessing or using our
- services, you agree to be bound by these Terms and our Privacy
- Policy.
+
+ By accessing, browsing, or using Familiarise (the
+ "Platform"), operated by {COMPANY_INFO.name}, you
+ acknowledge that you have read, understood, and agree to be
+ bound by these Terms and Conditions ("Terms"). If you
+ do not agree to all of these Terms, you must immediately
+ discontinue use of the Platform.
- If you do not agree to these Terms, you must not access or use
- our services. We reserve the right to modify these Terms at any
- time, and your continued use of the services after such
- modifications constitutes your acceptance of the updated Terms.
+
+ These Terms constitute a legally binding agreement between you
+ ("User," "you," or "your") and{" "}
+ {COMPANY_INFO.name} ("we," "us," or
+ "our"). By creating an account, making a purchase, or
+ otherwise using the Platform, you consent to the collection and
+ use of information as described in our{" "}
+
+ Privacy Policy
+
+ .
- Familiarise is an online educational technology platform that
- connects consultants, educators, and subject matter experts
- ("Consultants") with students and learners ("Students"). Our
- platform facilitates:
+
+ Familiarise is an educational technology platform that
+ facilitates connections between independent consultants,
+ educators, and subject matter experts ("Consultants")
+ and students and learners ("Students"). As a
+ marketplace intermediary, Familiarise provides the technology
+ infrastructure, payment processing, scheduling tools, and
+ communication channels that enable Consultants and Students to
+ discover each other and transact. We do not provide educational
+ services directly. Consultants are independent professionals
+ who offer their services through our Platform.
+
+ The quality, accuracy, legality, and appropriateness of
+ Consultant services are the sole responsibility of the
+ Consultants who provide them. Through Familiarise, Consultants
+ may offer and Students may access the following types of
+ services:
- Familiarise acts as a marketplace platform connecting
- Consultants and Students. We are not a party to the educational
- services provided by Consultants and do not guarantee the
- quality, accuracy, or outcomes of such services.
-
- To use certain features of our platform, you must create an
- account by providing:
-
- You are responsible for maintaining the confidentiality of your
- account credentials and for all activities that occur under your
- account.
+
+ To access certain features of the Platform, you must create an
+ account. During registration, you agree to:
You agree to:
+ You are solely responsible for safeguarding your account
+ credentials and for all activities that occur under your
+ account. You agree to:
+
- We reserve the right to suspend or terminate your account if
- you:
-
+ We reserve the right to suspend or permanently terminate any
+ account, at our sole discretion and without prior notice, if we
+ determine that the account holder has violated these Terms,
+ engaged in fraudulent or abusive activity, or poses a risk to
+ the safety or integrity of the Platform or other users. You
+ may also request deletion of your account at any time by
+ contacting us. Upon termination, your right to access the
+ Platform ceases immediately, though certain provisions of
+ these Terms (including limitation of liability, indemnification,
+ and dispute resolution) shall survive termination.
+
- All payments are processed securely through our payment partner,
- Razorpay. By making a payment, you agree to Razorpay's terms and
- conditions. We do not store your complete payment card
- information on our servers.
+
+ As a Student on the Platform, you agree to the following
+ obligations:
- By providing payment information, you authorize us (through
- Razorpay) to charge the specified amount for the services you
- have selected. You represent that:
+
+ As a Consultant offering services through the Platform, you
+ agree to the following obligations:
- If a payment fails or is declined, we reserve the right to
- cancel your booking. You will not have access to the service
- until successful payment is received.
+
+ If you upload, publish, or share any content on the Platform
+ (including but not limited to notes, courses, materials,
+ articles, images, or videos), you agree to:
Consultants agree to:
+ Consultants using the Platform are independent contractors, not
+ employees, agents, or partners of {COMPANY_INFO.name}. The
+ relationship between {COMPANY_INFO.name} and Consultants is
+ strictly that of an independent marketplace operator and an
+ independent service provider. The Platform does not:
+
+ Consultants are solely responsible for their own business
+ expenses, equipment, professional licensing, certifications,
+ insurance (if applicable), and compliance with all applicable
+ laws and regulations in their jurisdiction.
+
+ For detailed terms governing the relationship between{" "}
+ {COMPANY_INFO.name} and Consultants, please refer to our{" "}
+
+ Contractor Agreement
+
+ .
+
- Consultants retain ownership of their original educational
- content. However, by uploading content to our platform, you
- grant us a non-exclusive license to use, display, and distribute
- the content as necessary to provide our services.
+
+ All prices on the Platform are displayed in Indian Rupees
+ (INR). Consultants set their own pricing for sessions,
+ consultations, classes, and subscription plans based on their
+ expertise and market conditions. The platform charges a service
+ fee on each transaction, as displayed at the time of booking.
+ There are no hidden fees. The total amount shown during
+ checkout is the final amount payable by the Student.
Consultants must not upload or share content that:
+ All payments on the Platform are processed securely through
+ our payment partner, Razorpay. We accept the following payment
+ methods:
+
+ By making a payment, you authorize {COMPANY_INFO.name} and
+ Razorpay to charge the applicable amount to your selected
+ payment method. Failed or declined payments may result in
+ service interruption or cancellation of your booking. We do
+ not store your complete payment credentials on our servers;
+ all sensitive payment data is handled directly by Razorpay in
+ compliance with PCI-DSS standards.
+
- Consultants will receive payment for completed services
- according to our settlement schedule, after deduction of the
- platform commission. Payments are subject to successful service
- delivery and compliance with these Terms.
+
+ Consultants receive payouts for their services after successful
+ session completion and confirmation. The platform's
+ service fee is deducted from the gross session amount before
+ the payout is disbursed to the Consultant. Payouts are
+ processed in accordance with the settlement schedule outlined
+ in the{" "}
+
+ Contractor Agreement
+
+ . {COMPANY_INFO.name} reserves the right to withhold payouts
+ in cases of suspected fraud, policy violations, or pending
+ dispute resolution.
+ Consultants are responsible for all applicable taxes including
+ GST (if applicable based on turnover), income tax, and any
+ other taxes required by law. The platform does not collect or
+ remit taxes on behalf of Consultants. Consultants should
+ consult their own tax advisors to understand their obligations
+ and ensure compliance with all applicable tax regulations in
+ their jurisdiction.
+ Students agree to:
+ Cancellations and refund eligibility are governed by our
+ dedicated{" "}
+
+ Cancellation & Refund Policy
+
+ . By using the Platform, you agree to the terms outlined in
+ that policy regarding cancellation windows, refund timelines,
+ and non-refundable services. We encourage all users to review
+ the Cancellation & Refund Policy before making any bookings.
+
+ All transactions for services discovered through or facilitated
+ by the Platform must be conducted through the Platform's
+ payment system. Attempting to circumvent the Platform to avoid
+ service fees, including soliciting or accepting off-platform
+ payments, is a violation of these Terms and may result in
+ account suspension or termination.
+
+ This non-circumvention obligation applies to both Consultants
+ and Students. Specifically, you agree not to:
+ Students must: Students must not:
+ Violations of this section may result in immediate account
+ suspension or termination, forfeiture of pending payouts, and
+ pursuit of any legal remedies available to{" "}
+ {COMPANY_INFO.name}.
+
- The Familiarise platform, including its design, features, code,
- logos, and trademarks, is owned by {COMPANY_INFO.name} and
- protected by intellectual property laws. You may not copy,
- modify, distribute, or create derivative works without our
- express written permission.
+
+ The Platform, including all software, code, design, text,
+ graphics, logos, trademarks, service marks, user interfaces,
+ visual elements, and other proprietary materials, are owned by
+ or licensed to {COMPANY_INFO.name} and are protected by
+ applicable intellectual property laws, including copyright,
+ trademark, and trade secret laws. You may not copy, modify,
+ reproduce, distribute, create derivative works from, publicly
+ display, reverse engineer, or otherwise exploit any part of the
+ Platform without our prior written consent.
- You retain ownership of content you create and upload to the
- platform. However, by uploading content, you grant us a
- worldwide, non-exclusive, royalty-free license to use, display,
- and distribute your content as necessary to provide our
- services.
+
+ You retain ownership of the content you submit, upload, or
+ share on the Platform (including courses, notes, materials,
+ reviews, and profile information). By submitting content, you
+ grant {COMPANY_INFO.name} a non-exclusive, worldwide,
+ royalty-free, transferable, sublicensable licence to use,
+ reproduce, display, distribute, and make available your content
+ as reasonably necessary to operate, promote, and improve the
+ Platform. This licence terminates when you remove your content
+ from the Platform or delete your account, except where your
+ content has been shared with or relied upon by other users.
- We respect intellectual property rights. If you believe your
- copyright has been infringed, please contact us with:
+
+ Courses, session materials, presentations, recordings, and
+ other educational content created by Consultants remain the
+ intellectual property of their respective creators unless
+ otherwise agreed in writing. Students may not reproduce,
+ distribute, sell, share, or create derivative works from
+ Consultant content without explicit written authorization from
+ the content creator. Purchasing or attending a session grants
+ you a personal, non-transferable right to access that content
+ for your own private learning purposes only.
+
+ You agree not to engage in any of the following activities while
+ using the Platform. Violation of these prohibitions may result
+ in account suspension, termination, and/or legal action:
- Cancellations and refunds are governed by our{" "}
-
- Cancellation & Refund Policy
-
- . Please review that policy for detailed information about
- cancellation rules, refund eligibility, and processing times.
- Key points: We reserve the right to:
- Our platform and services are provided "as is" without
- warranties of any kind, either express or implied. We do not
+
+ The Platform and all content, services, and features available
+ through it are provided on an "as is" and "as
+ available" basis without warranties of any kind, whether
+ express, implied, or statutory. To the fullest extent permitted
+ by applicable law, {COMPANY_INFO.name} disclaims all
+ warranties, including but not limited to implied warranties of
+ merchantability, fitness for a particular purpose, and
+ non-infringement. Without limiting the foregoing, we do not
guarantee:
- We are not responsible for the conduct, content, or services
- provided by:
-
- To the maximum extent permitted by law, {COMPANY_INFO.name}{" "}
- shall not be liable for:
+
+ To the maximum extent permitted by applicable law,{" "}
+ {COMPANY_INFO.name}, its directors, officers, employees,
+ affiliates, and agents shall not be liable for any indirect,
+ incidental, special, consequential, exemplary, or punitive
+ damages, including but not limited to loss of profits, data,
+ goodwill, business opportunities, or other intangible losses,
+ arising out of or in connection with your use of or inability
+ to use the Platform.
- Our total liability for any claim shall not exceed the amount
- you paid to us in the 12 months preceding the claim, or INR
- 10,000, whichever is less.
+
+ In no event shall {COMPANY_INFO.name}'s total aggregate
+ liability to you for all claims arising out of or relating to
+ these Terms or the Platform exceed the lower of: (a) the
+ total amount of fees you have paid to {COMPANY_INFO.name} in
+ the twelve (12) months immediately preceding the event giving
+ rise to the claim, or (b) Rs. 10,000 (Indian Rupees Ten
+ Thousand).
- We are not liable for any failure or delay in performance due to
- circumstances beyond our reasonable control, including natural
- disasters, wars, pandemics, strikes, or technical failures.
+
+ As a marketplace intermediary, {COMPANY_INFO.name} is not
+ liable for:
+
You agree to indemnify, defend, and hold harmless{" "}
- {COMPANY_INFO.name}, its officers, directors, employees, and
- agents from any claims, damages, losses, liabilities, and
- expenses (including legal fees) arising from:
-
+ This indemnification obligation shall survive the termination
+ of your account and these Terms.
+
- In the event of any dispute, you agree to first contact us at{" "}
-
- {COMPANY_INFO.email}
- {" "}
- to attempt to resolve the issue informally. We will work in good
- faith to resolve disputes amicably.
-
- If informal resolution fails, disputes may be referred to
- mediation before pursuing legal action.
+
+ Any dispute, controversy, or claim arising out of or relating
+ to these Terms or the use of the Platform shall be resolved
+ through the following process:
- These Terms shall be governed by and construed in accordance
- with the laws of {COMPANY_INFO.jurisdiction}, without regard to
- its conflict of law provisions.
-
- You agree to submit to the exclusive jurisdiction of the courts
- located in {COMPANY_INFO.jurisdiction} for the resolution of any
- disputes.
+ {/* Section 13: Compliance with Indian Law */}
+
+ {COMPANY_INFO.name} operates in compliance with applicable
+ Indian laws and regulations. The following legal frameworks
+ apply to the operation of the Platform:
- Your use of our services is also governed by our{" "}
+
+ Your use of the Platform is also governed by our{" "}
Privacy Policy
- , which describes how we collect, use, and protect your personal
- information. By using our services, you consent to our data
- practices as described in the Privacy Policy.
+ , which describes in detail how we collect, use, store, share,
+ and protect your personal information. By using the Platform,
+ you consent to the practices described in the Privacy Policy.
+ We encourage you to review the Privacy Policy carefully and
+ contact us if you have any questions about how your data is
+ handled.
- We reserve the right to modify these Terms at any time. We will
- notify you of material changes by:
-
+ {COMPANY_INFO.name} reserves the right to modify, amend, or
+ update these Terms at any time at our sole discretion. When we
+ make material changes, we will:
+
- Your continued use of the platform after changes are posted
- constitutes your acceptance of the updated Terms. If you do not
- agree to the changes, you must stop using our services.
+
+ Your continued use of the Platform after the revised Terms
+ have been posted constitutes your acceptance of the updated
+ Terms. If you do not agree with the changes, you must
+ discontinue use of the Platform and may request account
+ deletion.
- If any provision of these Terms is found to be invalid or
- unenforceable, the remaining provisions will continue to be
- valid and enforceable to the fullest extent permitted by law.
+
+ If any provision or part of a provision of these Terms is found
+ to be invalid, illegal, or unenforceable by a court of
+ competent jurisdiction, such finding shall not affect the
+ validity and enforceability of the remaining provisions, which
+ shall continue in full force and effect. The invalid or
+ unenforceable provision shall be deemed modified to the minimum
+ extent necessary to make it valid and enforceable while
+ preserving the parties' original intent.
- These Terms, together with our Privacy Policy and Cancellation &
- Refund Policy, constitute the entire agreement between you and
- {COMPANY_INFO.name} regarding your use of the platform and
- supersede all prior agreements and understandings.
+
+ These Terms, together with our{" "}
+
+ Privacy Policy
+
+ ,{" "}
+
+ Cancellation & Refund Policy
+
+ , and{" "}
+
+ Contractor Agreement
+ {" "}
+ (for Consultants), constitute the entire agreement between you
+ and {COMPANY_INFO.name} regarding your use of the Platform.
+ These documents supersede all prior and contemporaneous
+ understandings, agreements, representations, and warranties,
+ whether written or oral, regarding the subject matter herein.
+ No waiver of any provision of these Terms shall be deemed a
+ further or continuing waiver of such provision or any other
+ provision.
- If you have any questions about these Terms & Conditions, please
- contact us:
+
+ If you have any questions, concerns, or feedback regarding
+ these Terms & Conditions, please reach out to us through
+ any of the following channels:
- Company Name: {COMPANY_INFO.name}
-
- Address: {COMPANY_INFO.address}
+
+ Company: {COMPANY_INFO.name}
+
+
+ Support Email:{" "}
+
+ {COMPANY_INFO.supportEmail}
+
+
- By creating an account, booking a service, or using any part
- of our platform, you acknowledge that you have read,
- understood, and agree to be bound by these Terms & Conditions.
+
+ By using Familiarise, you acknowledge that you have read,
+ understood, and agree to be bound by these Terms &
+ Conditions, along with our{" "}
+
+ Privacy Policy
+
+ ,{" "}
+
+ Cancellation & Refund Policy
+
+ , and{" "}
+
+ Contractor Agreement
+ {" "}
+ (if applicable). If you are using the Platform on behalf of
+ an organization, you represent and warrant that you have the
+ authority to bind that organization to these Terms.
Address
-
- {COMPANY_INFO.address}
- Multiple Channels
+ Easy to Reach
+ {PAGE_META.contractors.title}
+
+
+ 1. Introduction
+
+
+ 2. Nature of Relationship
+
+
+
+ 2.1 Independent Contractor Status
+
+
+ 2.2 No Platform Control Over Service Delivery
+
+
+
+
+
+ 2.3 Your Autonomy
+
+
+ 3. Consultant Obligations
+
+
+
+ 3.1 Qualifications and Representation
+
+
+
+
+
+ 3.2 Professional Conduct
+
+
+
+
+
+ 3.3 Content Standards
+
+
+
+
+
+ 4. Platform Obligations
+
+
+
+
+
+ 5. Payment Terms
+
+
+
+ 5.1 Pricing
+
+
+ 5.2 Settlement
+
+
+
+
+
+ 5.3 Refunds and Chargebacks
+
+
+ 6. Tax Responsibilities
+
+
+
+
+ 7. Intellectual Property
+
+
+
+ 7.1 Your Content
+
+
+ 7.2 Platform IP
+
+
+ 7.3 License Termination
+
+
+ 8. Non-Circumvention
+
+
+
+
+ 9. Termination
+
+
+
+ 9.1 Termination by Consultant
+
+
+ 9.2 Termination by Platform
+
+
+
+
+
+ 9.3 Effect of Termination
+
+
+
+
+
+ 10. Liability and Indemnification
+
+
+
+ 10.1 Platform Liability
+
+
+ 10.2 Consultant Indemnification
+
+
+
+
+
+ 11. Confidentiality
+
+
+
+
+ 12. Dispute Resolution
+
+
+
+
+
+ 13. Modifications
+
+
+ 14. Contact Us
+
+
+ Building Together
+
+
{PRICING_DATA.commissionBenefits.map((benefit, index) => (
@@ -87,9 +86,9 @@ export default function PricingPage() {
+ {PAGE_META.privacy.title}
+
+
- {PAGE_META.privacy.title}
-
-
- 1. Introduction
-
-
- 2. Information We Collect
-
-
-
- 2.1 Personal Information
-
-
-
-
-
- 2.2 Automatically Collected Information
-
-
-
-
-
- 2.3 Session and Communication Data
-
-
-
-
-
- 3. How We Use Your Information
-
-
- 3.1 Service Delivery
-
-
-
-
-
- 3.2 Payment Processing
-
-
-
-
-
- 3.3 Platform Improvement
-
-
-
-
-
- 3.4 Communication
-
-
-
-
-
- 4. Information Sharing and Disclosure
-
-
- 4.1 With Other Users
-
-
-
-
-
- 4.2 With Service Providers
-
-
-
-
-
- 4.3 Legal Requirements
-
-
-
-
-
- 4.4 Business Transfers
-
-
- 5. Data Security
-
-
-
-
- 6. Cookies and Tracking Technologies
-
-
- 6.1 Types of Cookies
-
-
-
-
-
- 6.2 Cookie Management
-
-
- 7. Your Rights and Choices
-
-
- 7.1 Access and Correction
-
-
-
-
-
- 7.2 Data Deletion
-
-
-
-
-
- 7.3 Marketing Communications
-
-
-
-
-
- 7.4 Data Portability
-
-
-
-
-
- 8. Children's Privacy
-
-
- 9. International Data Transfers
-
-
- 10. Data Retention
-
-
-
-
- 11. Third-Party Links
-
-
- 12. Changes to This Privacy Policy
-
-
-
-
- 13. Contact Us
-
-
+ Account Information
+
+
+
+
+ Service Usage Information
+
+
+
+
+ Automatically Collected Information
+
+
+
+
+ Payment Information
+
+
+ Service Delivery
+
+
+
+
+ Platform Improvement
+
+
+
+ Communication
+
+
+
+ Legal and Safety
+
+
+
+
+ With Other Users
+
+
+ With Service Providers
+
+
+
+
+ For Legal Requirements
+
+
+ Business Transfers
+
+
+
+
+ Essential Cookies
+
+
+ Functional Cookies
+
+
+ Analytics Cookies
+
+
+ Access and Correction
+
+
+ Data Deletion
+
+
+ Data Portability
+
+
+ Communication Preferences
+
+
+ Grievance Redressal
+
+
+ Digital Personal Data Protection Act, 2023 (DPDP Act)
+
+
+ Consent-Based Processing
+
+
+ 72-Hour Breach Notification
+
+
+ Data Principal Rights
+
+
+ Grievance Officer
+
+
- Your Privacy Matters
-
- Your Privacy Matters
+
+
{PAGE_META.refund.title}
-
+
1. Introduction
-
- 2. General Cancellation Policy
+ {/* Section 2: Cancellation Policy for Familiarise Services */}
+
+ 2. Cancellation Policy for Familiarise Services
-
- 3. Service-Specific Cancellation Policies
-
-
-
- 3.1 One-on-One Consultations
-
-
-
-
-
-
-
-
- 3.2 Live Interactive Classes
-
-
-
-
-
-
-
-
- 3.3 Webinars & Workshops
-
-
-
-
-
-
- 3.4 Subscription Plans
-
-
-
-
-
-
- 4. Refund Eligibility and Conditions
-
-
-
- 4.1 Eligible for Refund
+
+ 2.1 One-on-One Consultations
-
+
-
-
- 4.2 Not Eligible for Refund
-
-
-
-
-
- 5. Refund Process
-
-
-
- 5.1 How to Request a Refund
-
-
-
-
-
-
- 5.2 Refund Processing Time
+
+ 2.2 Classes and Webinars
-
+
-
- 5.3 Refund Method
+
+ 2.3 Subscription Plans
-
-
-
- 6. Platform Commission and Fees
+ {/* Section 3: Platform Fees and Refund Scope */}
+
+ 3. Platform Fees and Refund Scope
-
-
-
- 7. Partial Refunds
+ {/* Section 4: General Refund Eligibility */}
+
+ 4. General Refund Eligibility
-
+
+
+ 4.1 Eligible for Refund
+
+
-
-
- 8. Technical Issues and Service Failures
-
-
-
- 8.1 Platform Technical Issues
+
+ 4.2 Not Eligible for Refund
-
-
-
-
- 8.2 User-Side Technical Issues
-
-
-
-
- 9. Emergency and Exceptional Circumstances
+ {/* Section 5: How to Request a Refund */}
+
+ 5. How to Request a Refund
-
+ 5.1 Refund Request Process
+
+
-
-
+
- 10. Disputed Charges
-
-
+
-
+ 5.2 Processing Time
+
+
- 11. Consultant-Initiated Refunds
+ {/* Section 6: Cancellation of Services */}
+
+ 6. Cancellation of Services
-
-
-
+ 6.1 How to Cancel Subscriptions
+
+
+
- 12. Refund Tracking
-
-
+
-
+ 6.2 How to Cancel Booked Sessions
+
+
+
+ 7. Consultant-Initiated Cancellations
+
+
-
- 13. Appeals and Disputes
+ {/* Section 8: Disputed Charges */}
+
+ 8. Disputed Charges
-
+
-
- 14. Changes to This Policy
+ {/* Section 9: Changes to This Policy */}
+
+ 9. Changes to This Policy
-
-
-
- 15. Contact Us
+ {/* Section 10: Contact Us */}
+
+ 10. Contact Us
-
- Fair Treatment for All
-
- Need Help?
+
+
{PAGE_META.terms.title}
-
+
1. Agreement to Terms
-
- 2. Service Description
+ {/* Section 2: Platform Description */}
+
+ 2. Platform Description
-
+
-
+ {/* Section 3: User Accounts */}
+
3. User Accounts
-
+
3.1 Registration
-
-
-
+
-
- 3.2 Account Responsibilities
+
+ 3.2 Responsibilities
-
-
-
- 3.3 Account Termination
+
+ 3.3 Termination
-
-
+
- 4. Payment Terms
+ {/* Section 4: User Roles and Responsibilities */}
+
+ 4. User Roles and Responsibilities
-
- 4.1 Payment Processing
+
+ 4.1 Students
-
- 4.2 Pricing and Fees
-
-
-
-
- 4.3 Payment Authorization
+
+ 4.2 Consultants
-
+
-
-
- 4.4 Currency and Taxes
-
-
-
-
- 4.5 Failed Payments
+
+ 4.3 Content Contributors
-
+
-
- 5. Consultant Obligations
+ {/* Section 5: Independent Contractor Relationship */}
+
+ 5. Independent Contractor Relationship
-
-
- 5.1 Service Delivery
-
-
+
+
+
- 5.2 Content Ownership
+
+ 6. Payment Terms
+
+
+
+ 6.1 Pricing and Currency
-
- 5.3 Prohibited Content
+
+ 6.2 Payment Processing
-
-
+
+
- 5.4 Payment to Consultants
+
+ 6.3 Consultant Payouts
-
- 6. Student Obligations
-
+
+ 6.4 Tax Responsibilities
+
+
- 6.1 Booking and Attendance
+
+ 6.5 Cancellations and Refunds
-
-
+ 7. Non-Circumvention
+
+
-
-
- 6.2 Professional Conduct
-
-
-
-
-
- 6.3 Prohibited Activities
-
-
-
+
- 7. Intellectual Property Rights
+ {/* Section 8: Intellectual Property */}
+
+ 8. Intellectual Property
-
- 7.1 Platform Rights
+
+ 8.1 Platform Intellectual Property
-
- 7.2 User Content
+
+ 8.2 User-Generated Content
-
- 7.3 Copyright Infringement
+
+ 8.3 Course and Session Content
-
+ 9. Prohibited Activities
+
+
-
-
-
- 8. Cancellation and Refunds
-
-
-
-
-
- 9. Platform Termination Rights
-
-
-
-
+ {/* Section 10: Disclaimers and Limitations of Liability */}
+
10. Disclaimers and Limitations of Liability
-
- 10.1 Service "As Is"
+
+ 10.1 Service Provided "As Is"
-
-
-
-
- 10.2 Third-Party Services
-
-
-
-
- 10.3 Limitation of Liability
+
+ 10.2 Limitation of Liability
-
-
-
- 10.4 Force Majeure
+
+ 10.3 Third-Party and Consultant Disclaimers
-
+
-
+ {/* Section 11: Indemnification */}
+
11. Indemnification
-
-
+
+
+ {/* Section 12: Dispute Resolution */}
+
12. Dispute Resolution
-
-
- 12.1 Informal Resolution
-
-
- 12.2 Mediation
-
-
+
-
- 12.3 Governing Law
-
-
- 12.4 Jurisdiction
-
-
+ 13. Compliance with Indian Law
+
+
+
-
- 13. Privacy and Data Protection
+ {/* Section 14: Privacy */}
+
+ 14. Privacy
-
- 14. Changes to Terms
+ {/* Section 15: Changes to Terms */}
+
+ 15. Changes to Terms
-
-
+
-
- 15. Severability
+ {/* Section 16: Severability */}
+
+ 16. Severability
-
- 16. Entire Agreement
+ {/* Section 17: Entire Agreement */}
+
+ 17. Entire Agreement
-
- 17. Contact Information
+ {/* Section 18: Contact Us */}
+
+ 18. Contact Us
-
+ {/* Acceptance of Terms Callout */}
+
Acceptance of Terms
-