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Make option to hide alerts more obvious #1041

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barbeau opened this issue May 29, 2020 · 3 comments
Open

Make option to hide alerts more obvious #1041

barbeau opened this issue May 29, 2020 · 3 comments
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@barbeau
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barbeau commented May 29, 2020

Summary:

I've gotten 3-4 user complaints over the last two weeks saying that the alerts are blocking the list of arrival times. Agencies are publishing tons of alerts due to dynamic COVID-19 operations.

You can tap on an arrival and then select "Hide" to collapse it, and users are happy with this once they know about it. But apparently it's not easy to discover. Maybe a tutorial screen on this would help that shows for everyone (we have a similar prompt on the trip plan screen), or an "x" button on the right side of the main alert itself.

Steps to reproduce:

  1. Open any region with a lot of alerts for stops
  2. Tap on the stop

Expected behavior:

Make it obvious that I can hide alerts

Observed behavior:

Users aren't discovering the ability to hide alerts.

@barbeau barbeau added this to the v2.6 milestone May 29, 2020
@barbeau
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barbeau commented Jun 30, 2020

Another comment from a user:

I'm a low-vision transit rider and I use large fonts on my phone to be able to reach the text.
With all the service change alerts in the One Bus Away system, I'm currently unable to see more than the first or second bus scheduled to come at any given stop, which is a challenge for stops downtown that serve multiple bus lines. I can't see my bus on the schedule at all, and there appears to be no way to close the service alerts so I could see more of the scheduled busses.

@bagriffith
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Agreed, I didn't know you could hide them until I found this. My stop has enough notifications that you can't see all of the routes.

Screenshot_20220118-161635

@barbeau
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barbeau commented Jan 19, 2022

Yes, this has become an issue again in the last few weeks due to increase in service cancellations from the COVID-19 spike.

Ideally most of these alerts would instead be communicated as trip-level cancellations to the app so they could be displayed inline with other arrivals. I implemented most of the code for this in this PR:
#1034

79491263-3071df80-7fec-11ea-93da-a6723b312b00

But it still requires some server side support that's not implemented yet. That would fall on Sound Transit's side of things and I've reached out to them to see if we can make it happen.

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