Impossible to modify skills with resource genesyscloud_user

[GuillaumeG69]

Hello,

When i created the agent, i added him the 2 skills "CRC" and "Autres" with the proficiency 5.
Then i decided to remove the skill "CRC" and to add the skill "Customer Service" wit the proficiency 3.
In the end in Genesys Cloud UI, the agent has the 3 skills while he should have only "Autres" and "Customer Service".

For the moment, as a workaround, i think about destroying the objects related to users (users, queues, groups) and recreate them with the new configuration.
However, this solution can't be a definitive one, is there any other way to update agents ?

When i try to modify the skills for a user using the resource genesyscloud_user resource, the injector is spending 5 minutes of trying to modify the skills and in the end i have this error :
genesyscloud_user.AAAAAAAAAAAAA: Modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 10s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 20s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 30s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 40s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 50s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 1m0s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 1m10s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 1m20s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 1m30s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 1m40s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 1m50s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 2m0s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 2m10s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 2m20s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 2m30s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 2m40s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 2m50s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 3m0s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 3m10s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 3m20s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 3m30s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 3m40s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 3m50s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 4m0s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 4m10s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 4m20s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 4m30s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 4m40s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 4m50s elapsed]
genesyscloud_user.AAAAAAAAAAAAA: Still modifying... [id=88114424-ed2e-4b2a-a382-0b02ad73eab0, 5m0s elapsed]
╷
│ Error: mismatch on attribute routing_skills.1912128528.proficiency:
│ expected value:
│ actual value: 3
│
│ with genesyscloud_user.AAAAAAAAAAAAA,
│ on main.tf line 36, in resource "genesyscloud_user" "AAAAAAAAAAAAA":
│ 36: resource "genesyscloud_user" "AAAAAAAAAAAAA" {
│
╵

Here is the out plan :
# genesyscloud_user.AAAAAAAAAAAAA will be updated in-place
~ resource "genesyscloud_user" "AAAAAAAAAAAAA" {
id = "88114424-ed2e-4b2a-a382-0b02ad73eab0"
name = "AAAAAAAAAAAAA"
~ routing_skills = [
- {
- proficiency = 5
- skill_id = "ebf7cedd-7903-40fd-a6c9-2695e8caa087"
},
+ {
+ proficiency = 3
+ skill_id = "55724a9f-0fb3-4d65-b7b1-797be3b673bf"
},
# (1 unchanged element hidden)
]
# (14 unchanged attributes hidden)
}

Here is the final code when i decided to change the skills :

    terraform {
      required_providers {
        genesyscloud = {
          source  = "mypurecloud/genesyscloud"
          version = "~> 1.0"
        }
      }
    }
    
    provider "genesyscloud" {
        oauthclient_id = var.oauthclient_id
        oauthclient_secret = var.oauthclient_secret
        aws_region = var.aws_region
        token_pool_size = 1 # Limite à une seule connexion à la fois
    }
    
    
    data "genesyscloud_auth_division" "division" {
      name = "ARVAL_COMMUNICATE"
    }
    
    data "genesyscloud_routing_skill" "Autres" {
      name = "Autres"
    }
    
    data "genesyscloud_routing_skill" "CRC" {
      name = "CRC"
    }
    
    data "genesyscloud_routing_skill" "Customer" {
      name = "Customer Service"
    }
    
    
    # Troisième étape : Création des utilisateurs sans les relations manager
    resource "genesyscloud_user" "AAAAAAAAAAAAA" {
        
      name        = "AAAAAAAAAAAAA"
      email       = "[email protected]"
      division_id = data.genesyscloud_auth_division.division.id
      department  = "DEPARTMENT TEST"
      title       = "TITEL TEST"
      
      locations {
        location_id = "504705b8-6e24-48f9-91fc-58d16fd3c82a"
      }
      
      addresses {
        phone_numbers = [{
          number = "+33675226153"
          media_type = "PHONE"
          type = "WORK"
          extension = null
        }] 
      }
      
      routing_skills = [{
          skill_id = data.genesyscloud_routing_skill.Autres.id
          proficiency = 5
        }, 
        {
          skill_id = data.genesyscloud_routing_skill.Customer.id
          proficiency = 3
        }]
    
        lifecycle {
        ignore_changes = [email]
      }
    }

Thanks,
Guillaume

[dginty4]

Hi @GuillaumeG69,

This is a bug in the provider we are currently looking at. There is a PR open currently to add info about this to the README. The TL;DR is that setting the env variable BYPASS_CONSISTENCY_CHECKER should fix this.

Regards,
Declan