diff --git a/PureCloudPlatformClientV2.podspec b/PureCloudPlatformClientV2.podspec index 76d7ead44..0689a5538 100644 --- a/PureCloudPlatformClientV2.podspec +++ b/PureCloudPlatformClientV2.podspec @@ -4,8 +4,8 @@ Pod::Spec.new do |s| s.ios.deployment_target = '12.0' s.osx.deployment_target = '12.0' s.swift_version = '5.0' - s.version = '142.0.0' - s.source = { :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '142.0.0' } + s.version = '143.0.0' + s.source = { :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '143.0.0' } s.authors = 'Genesys Developer Evangelists' s.social_media_url = 'https://twitter.com/PureCloud_Dev' #s.docset_url = 'https://developer.mypurecloud.com/api/rest/client-libraries/ios/' diff --git a/README.md b/README.md index 031dba037..92bec3924 100644 --- a/README.md +++ b/README.md @@ -12,7 +12,7 @@ This package's source is on github at https://github.com/MyPureCloud/platform-cl Reference the SDK's pod in your project's Podfile: ``` -pod 'PureCloudPlatformClientV2', :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '142.0.0' +pod 'PureCloudPlatformClientV2', :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '143.0.0' ``` Then install your project's dependencies: diff --git a/build/.openapi-generator/FILES b/build/.openapi-generator/FILES index 5f0de6455..a7e591bc9 100644 --- a/build/.openapi-generator/FILES +++ b/build/.openapi-generator/FILES @@ -520,6 +520,7 @@ docs/CallbackMediaSettings.md docs/Callheader.md docs/Callmessage.md docs/Campaign.md +docs/CampaignBusinessCategoryMetrics.md docs/CampaignDiagnostics.md docs/CampaignDivisionView.md docs/CampaignDivisionViewListing.md @@ -7300,6 +7301,7 @@ src/Models/CallbackMediaSettings.swift src/Models/Callheader.swift src/Models/Callmessage.swift src/Models/Campaign.swift +src/Models/CampaignBusinessCategoryMetrics.swift src/Models/CampaignDiagnostics.swift src/Models/CampaignDivisionView.swift src/Models/CampaignDivisionViewListing.swift diff --git a/build/APIData.json b/build/APIData.json index 8239ecf25..0043b5e83 100644 --- a/build/APIData.json +++ b/build/APIData.json @@ -27915,7 +27915,7 @@ "getqualityevaluationsquery": { "operationId": "getqualityevaluationsquery", "functionName": "getQualityEvaluationsQuery", - "signature": "getQualityEvaluationsQuery(pageSize, pageNumber, sortBy, expand, nextPage, previousPage, conversationId, agentUserId, agentTeamId, evaluatorUserId, assigneeUserId, queueId, startTime, endTime, formContextId, evaluationState, isReleased, agentHasRead, expandAnswerTotalScores, maximum, sortOrder)", + "signature": "getQualityEvaluationsQuery(pageSize, pageNumber, expand, previousPage, conversationId, agentUserId, agentTeamId, evaluatorUserId, assigneeUserId, queueId, startTime, endTime, formContextId, evaluationState, isReleased, agentHasRead, expandAnswerTotalScores, maximum, sortOrder)", "parameters": [ { "name": "pageSize", @@ -27927,21 +27927,11 @@ "type": "Int", "required": "false" }, - { - "name": "sortBy", - "type": "String", - "required": "false" - }, { "name": "expand", "type": "[String]", "required": "false" }, - { - "name": "nextPage", - "type": "String", - "required": "false" - }, { "name": "previousPage", "type": "String", @@ -28024,7 +28014,7 @@ } ], "return": "EvaluationEntityListing", - "example": "import PureCloudPlatformClientV2\n\nPureCloudPlatformClientV2API.basePath = \"\" // expected format: \"https://api.[base path]\"\nPureCloudPlatformClientV2API.accessToken = \"your_access_token\"\n\nlet pageSize: Int = 0 // The total page size requested\nlet pageNumber: Int = 0 // The page number requested\nlet sortBy: String = \"\" // NOTE: Does not work when querying evaluations\nlet expand: [String] = [\"\"] // variable name requested by expand list\nlet nextPage: String = \"\" // NOTE: Does not work when querying evaluations\nlet previousPage: String = \"\" // Previous page token\nlet conversationId: String = \"\" // conversationId specified\nlet agentUserId: String = \"\" // user id of the agent\nlet agentTeamId: String = \"\" // team id of the agent\nlet evaluatorUserId: String = \"\" // evaluator user id\nlet assigneeUserId: String = \"\" // assignee user id\nlet queueId: String = \"\" // queue id\nlet startTime: String = \"\" // start time of the evaluation query\nlet endTime: String = \"\" // end time of the evaluation query\nlet formContextId: String = \"\" // shared id between form versions\nlet evaluationState: [String] = [\"\"] // \nlet isReleased: Bool = true // the evaluation has been released\nlet agentHasRead: Bool = true // agent has the evaluation\nlet expandAnswerTotalScores: Bool = true // get the total scores for evaluations. NOTE: The answers will only be populated if this parameter is set to true in the request.\nlet maximum: Int = 0 // the maximum number of results to return\nlet sortOrder: String = \"\" // NOTE: Does not work when conversationId is supplied.\n\n// Queries Evaluations and returns a paged list\nGetQualityEvaluationsQueryRequest.getQualityEvaluationsQuery(pageSize: pageSize, pageNumber: pageNumber, sortBy: sortBy, expand: expand, nextPage: nextPage, previousPage: previousPage, conversationId: conversationId, agentUserId: agentUserId, agentTeamId: agentTeamId, evaluatorUserId: evaluatorUserId, assigneeUserId: assigneeUserId, queueId: queueId, startTime: startTime, endTime: endTime, formContextId: formContextId, evaluationState: evaluationState, isReleased: isReleased, agentHasRead: agentHasRead, expandAnswerTotalScores: expandAnswerTotalScores, maximum: maximum, sortOrder: sortOrder) { (response, error) in\n if let error = error {\n dump(error)\n } else if let response = response {\n print(\"GetQualityEvaluationsQueryRequest.getQualityEvaluationsQuery was successful\")\n dump(response)\n }\n}" + "example": "import PureCloudPlatformClientV2\n\nPureCloudPlatformClientV2API.basePath = \"\" // expected format: \"https://api.[base path]\"\nPureCloudPlatformClientV2API.accessToken = \"your_access_token\"\n\nlet pageSize: Int = 0 // The total page size requested\nlet pageNumber: Int = 0 // The page number requested\nlet expand: [String] = [\"\"] // variable name requested by expand list\nlet previousPage: String = \"\" // Previous page token\nlet conversationId: String = \"\" // conversationId specified\nlet agentUserId: String = \"\" // user id of the agent\nlet agentTeamId: String = \"\" // team id of the agent\nlet evaluatorUserId: String = \"\" // evaluator user id\nlet assigneeUserId: String = \"\" // assignee user id\nlet queueId: String = \"\" // queue id\nlet startTime: String = \"\" // start time of the evaluation query\nlet endTime: String = \"\" // end time of the evaluation query\nlet formContextId: String = \"\" // shared id between form versions\nlet evaluationState: [String] = [\"\"] // \nlet isReleased: Bool = true // the evaluation has been released\nlet agentHasRead: Bool = true // agent has the evaluation\nlet expandAnswerTotalScores: Bool = true // get the total scores for evaluations. NOTE: The answers will only be populated if this parameter is set to true in the request.\nlet maximum: Int = 0 // the maximum number of results to return\nlet sortOrder: String = \"\" // NOTE: Does not work when conversationId is supplied.\n\n// Queries Evaluations and returns a paged list\nGetQualityEvaluationsQueryRequest.getQualityEvaluationsQuery(pageSize: pageSize, pageNumber: pageNumber, expand: expand, previousPage: previousPage, conversationId: conversationId, agentUserId: agentUserId, agentTeamId: agentTeamId, evaluatorUserId: evaluatorUserId, assigneeUserId: assigneeUserId, queueId: queueId, startTime: startTime, endTime: endTime, formContextId: formContextId, evaluationState: evaluationState, isReleased: isReleased, agentHasRead: agentHasRead, expandAnswerTotalScores: expandAnswerTotalScores, maximum: maximum, sortOrder: sortOrder) { (response, error) in\n if let error = error {\n dump(error)\n } else if let response = response {\n print(\"GetQualityEvaluationsQueryRequest.getQualityEvaluationsQuery was successful\")\n dump(response)\n }\n}" }, "getqualityevaluatorsactivity": { "operationId": "getqualityevaluatorsactivity", diff --git a/build/PureCloudPlatformClientV2.podspec b/build/PureCloudPlatformClientV2.podspec index 76d7ead44..0689a5538 100644 --- a/build/PureCloudPlatformClientV2.podspec +++ b/build/PureCloudPlatformClientV2.podspec @@ -4,8 +4,8 @@ Pod::Spec.new do |s| s.ios.deployment_target = '12.0' s.osx.deployment_target = '12.0' s.swift_version = '5.0' - s.version = '142.0.0' - s.source = { :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '142.0.0' } + s.version = '143.0.0' + s.source = { :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '143.0.0' } s.authors = 'Genesys Developer Evangelists' s.social_media_url = 'https://twitter.com/PureCloud_Dev' #s.docset_url = 'https://developer.mypurecloud.com/api/rest/client-libraries/ios/' diff --git a/build/README.md b/build/README.md index 031dba037..92bec3924 100644 --- a/build/README.md +++ b/build/README.md @@ -12,7 +12,7 @@ This package's source is on github at https://github.com/MyPureCloud/platform-cl Reference the SDK's pod in your project's Podfile: ``` -pod 'PureCloudPlatformClientV2', :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '142.0.0' +pod 'PureCloudPlatformClientV2', :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '143.0.0' ``` Then install your project's dependencies: diff --git a/build/docs/AcceleratorList.md b/build/docs/AcceleratorList.md index f8e4a9f0e..cfe457a6c 100644 --- a/build/docs/AcceleratorList.md +++ b/build/docs/AcceleratorList.md @@ -11,11 +11,11 @@ title: AcceleratorList | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ActionCertificateListing.md b/build/docs/ActionCertificateListing.md index e89b97bdd..4ce8d0d74 100644 --- a/build/docs/ActionCertificateListing.md +++ b/build/docs/ActionCertificateListing.md @@ -11,11 +11,11 @@ title: ActionCertificateListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ActionEntityListing.md b/build/docs/ActionEntityListing.md index 5120a5eb0..3a3e86605 100644 --- a/build/docs/ActionEntityListing.md +++ b/build/docs/ActionEntityListing.md @@ -11,11 +11,11 @@ title: ActionEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ActionMapListing.md b/build/docs/ActionMapListing.md index bd8777713..7d21f0ece 100644 --- a/build/docs/ActionMapListing.md +++ b/build/docs/ActionMapListing.md @@ -11,11 +11,11 @@ title: ActionMapListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ActionTargetListing.md b/build/docs/ActionTargetListing.md index 270a8c3d0..865dd823e 100644 --- a/build/docs/ActionTargetListing.md +++ b/build/docs/ActionTargetListing.md @@ -11,11 +11,11 @@ title: ActionTargetListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ActionTemplateListing.md b/build/docs/ActionTemplateListing.md index 3b607def8..984298a02 100644 --- a/build/docs/ActionTemplateListing.md +++ b/build/docs/ActionTemplateListing.md @@ -11,11 +11,11 @@ title: ActionTemplateListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/AcwSettings.md b/build/docs/AcwSettings.md index 87dff14b6..3437b6f8e 100644 --- a/build/docs/AcwSettings.md +++ b/build/docs/AcwSettings.md @@ -8,7 +8,7 @@ title: AcwSettings |Name | Type | Description | Notes| |------------ | ------------- | ------------- | -------------| | **wrapupPrompt** | **String** | This field controls how the UI prompts the agent for a wrapup. | [optional] | -| **timeoutMs** | **Int** | The amount of time the agent can stay in ACW (Min: 1 sec, Max: 15 min). Can only be used when ACW is MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT. | [optional] | +| **timeoutMs** | **Int** | The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min). Can only be used when ACW is MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT. | [optional] | {: class="table table-striped"} diff --git a/build/docs/AgentActivityEntityListing.md b/build/docs/AgentActivityEntityListing.md index 2d63b7260..5259220e3 100644 --- a/build/docs/AgentActivityEntityListing.md +++ b/build/docs/AgentActivityEntityListing.md @@ -11,11 +11,11 @@ title: AgentActivityEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/AlertListing.md b/build/docs/AlertListing.md index 0d12cdcb3..82a85b518 100644 --- a/build/docs/AlertListing.md +++ b/build/docs/AlertListing.md @@ -11,11 +11,11 @@ title: AlertListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/AssignedLearningModuleDomainEntityListing.md b/build/docs/AssignedLearningModuleDomainEntityListing.md index 077513da5..816e70d01 100644 --- a/build/docs/AssignedLearningModuleDomainEntityListing.md +++ b/build/docs/AssignedLearningModuleDomainEntityListing.md @@ -11,11 +11,11 @@ title: AssignedLearningModuleDomainEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/AttemptLimitsEntityListing.md b/build/docs/AttemptLimitsEntityListing.md index b1f84040c..03fe73ccf 100644 --- a/build/docs/AttemptLimitsEntityListing.md +++ b/build/docs/AttemptLimitsEntityListing.md @@ -11,11 +11,11 @@ title: AttemptLimitsEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/AuthzDivisionEntityListing.md b/build/docs/AuthzDivisionEntityListing.md index 26dae1a89..f160a2619 100644 --- a/build/docs/AuthzDivisionEntityListing.md +++ b/build/docs/AuthzDivisionEntityListing.md @@ -11,11 +11,11 @@ title: AuthzDivisionEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/BotConnectorBotSummaryEntityListing.md b/build/docs/BotConnectorBotSummaryEntityListing.md index 93911e521..f86434174 100644 --- a/build/docs/BotConnectorBotSummaryEntityListing.md +++ b/build/docs/BotConnectorBotSummaryEntityListing.md @@ -11,11 +11,11 @@ title: BotConnectorBotSummaryEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/BotConnectorBotVersionSummaryEntityListing.md b/build/docs/BotConnectorBotVersionSummaryEntityListing.md index fbd572d55..be622ae04 100644 --- a/build/docs/BotConnectorBotVersionSummaryEntityListing.md +++ b/build/docs/BotConnectorBotVersionSummaryEntityListing.md @@ -11,11 +11,11 @@ title: BotConnectorBotVersionSummaryEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CachedMediaItemEntityListing.md b/build/docs/CachedMediaItemEntityListing.md index 9261bf60c..59d4f00c0 100644 --- a/build/docs/CachedMediaItemEntityListing.md +++ b/build/docs/CachedMediaItemEntityListing.md @@ -11,11 +11,11 @@ title: CachedMediaItemEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CalibrationEntityListing.md b/build/docs/CalibrationEntityListing.md index b52852a2c..11590e1b0 100644 --- a/build/docs/CalibrationEntityListing.md +++ b/build/docs/CalibrationEntityListing.md @@ -11,11 +11,11 @@ title: CalibrationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CallConversationEntityListing.md b/build/docs/CallConversationEntityListing.md index 36cabb08a..4fc8b8198 100644 --- a/build/docs/CallConversationEntityListing.md +++ b/build/docs/CallConversationEntityListing.md @@ -11,11 +11,11 @@ title: CallConversationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CallHistoryConversationEntityListing.md b/build/docs/CallHistoryConversationEntityListing.md index 8ee4beede..eb65af829 100644 --- a/build/docs/CallHistoryConversationEntityListing.md +++ b/build/docs/CallHistoryConversationEntityListing.md @@ -11,11 +11,11 @@ title: CallHistoryConversationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CallableTimeSetEntityListing.md b/build/docs/CallableTimeSetEntityListing.md index 246d5c663..34ee0f645 100644 --- a/build/docs/CallableTimeSetEntityListing.md +++ b/build/docs/CallableTimeSetEntityListing.md @@ -11,11 +11,11 @@ title: CallableTimeSetEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CallbackConversationEntityListing.md b/build/docs/CallbackConversationEntityListing.md index f0f1d8ec1..34eee1387 100644 --- a/build/docs/CallbackConversationEntityListing.md +++ b/build/docs/CallbackConversationEntityListing.md @@ -11,11 +11,11 @@ title: CallbackConversationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CampaignBusinessCategoryMetrics.md b/build/docs/CampaignBusinessCategoryMetrics.md new file mode 100644 index 000000000..9fa405917 --- /dev/null +++ b/build/docs/CampaignBusinessCategoryMetrics.md @@ -0,0 +1,15 @@ +--- +title: CampaignBusinessCategoryMetrics +--- +## CampaignBusinessCategoryMetrics + +## Properties + +|Name | Type | Description | Notes| +|------------ | ------------- | ------------- | -------------| +| **successCount** | **Int** | Number of calls categorized as business success | [optional] | +| **neutralCount** | **Int** | Number of calls categorized as business neutral | [optional] | +| **failureCount** | **Int** | Number of calls categorized as business failure | [optional] | +{: class="table table-striped"} + + diff --git a/build/docs/CampaignDivisionViewListing.md b/build/docs/CampaignDivisionViewListing.md index c3cc91560..d1487227e 100644 --- a/build/docs/CampaignDivisionViewListing.md +++ b/build/docs/CampaignDivisionViewListing.md @@ -11,11 +11,11 @@ title: CampaignDivisionViewListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CampaignEntityListing.md b/build/docs/CampaignEntityListing.md index 4b2009dcb..cfa8a0f70 100644 --- a/build/docs/CampaignEntityListing.md +++ b/build/docs/CampaignEntityListing.md @@ -11,11 +11,11 @@ title: CampaignEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CampaignRuleEntityListing.md b/build/docs/CampaignRuleEntityListing.md index 16cb4b4d3..b34e0308c 100644 --- a/build/docs/CampaignRuleEntityListing.md +++ b/build/docs/CampaignRuleEntityListing.md @@ -11,11 +11,11 @@ title: CampaignRuleEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CampaignSequenceEntityListing.md b/build/docs/CampaignSequenceEntityListing.md index 0ccb856d3..531dff153 100644 --- a/build/docs/CampaignSequenceEntityListing.md +++ b/build/docs/CampaignSequenceEntityListing.md @@ -11,11 +11,11 @@ title: CampaignSequenceEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CategoriesEntityListing.md b/build/docs/CategoriesEntityListing.md index 5685e7dc9..181d326bd 100644 --- a/build/docs/CategoriesEntityListing.md +++ b/build/docs/CategoriesEntityListing.md @@ -11,11 +11,11 @@ title: CategoriesEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CertificateAuthorityEntityListing.md b/build/docs/CertificateAuthorityEntityListing.md index 153622a13..5a3f43600 100644 --- a/build/docs/CertificateAuthorityEntityListing.md +++ b/build/docs/CertificateAuthorityEntityListing.md @@ -11,11 +11,11 @@ title: CertificateAuthorityEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CertificateDetails.md b/build/docs/CertificateDetails.md index 0c0bf4f4b..49b19878a 100644 --- a/build/docs/CertificateDetails.md +++ b/build/docs/CertificateDetails.md @@ -13,8 +13,8 @@ Represents the details of a parsed certificate. | **expirationDate** | [**Date**](Date.html) | The expiration date of the certificate. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] | | **issueDate** | [**Date**](Date.html) | The issue date of the certificate. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] | | **expired** | **Bool** | True if the certificate is expired, false otherwise. | [optional] | -| **valid** | **Bool** | | [optional] | | **signatureValid** | **Bool** | | [optional] | +| **valid** | **Bool** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ChatConversationEntityListing.md b/build/docs/ChatConversationEntityListing.md index a9daed1fb..4eba98e5e 100644 --- a/build/docs/ChatConversationEntityListing.md +++ b/build/docs/ChatConversationEntityListing.md @@ -11,11 +11,11 @@ title: ChatConversationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ClientAppEntityListing.md b/build/docs/ClientAppEntityListing.md index fc24114a3..14f01759e 100644 --- a/build/docs/ClientAppEntityListing.md +++ b/build/docs/ClientAppEntityListing.md @@ -11,11 +11,11 @@ title: ClientAppEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CoachingAnnotationList.md b/build/docs/CoachingAnnotationList.md index c8b89c004..e3792294a 100644 --- a/build/docs/CoachingAnnotationList.md +++ b/build/docs/CoachingAnnotationList.md @@ -11,11 +11,11 @@ title: CoachingAnnotationList | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CoachingAppointmentResponseList.md b/build/docs/CoachingAppointmentResponseList.md index 758ce7d50..375c8f028 100644 --- a/build/docs/CoachingAppointmentResponseList.md +++ b/build/docs/CoachingAppointmentResponseList.md @@ -11,11 +11,11 @@ title: CoachingAppointmentResponseList | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CoachingNotificationList.md b/build/docs/CoachingNotificationList.md index a25ff16de..2388cf597 100644 --- a/build/docs/CoachingNotificationList.md +++ b/build/docs/CoachingNotificationList.md @@ -11,11 +11,11 @@ title: CoachingNotificationList | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CobrowseConversationEntityListing.md b/build/docs/CobrowseConversationEntityListing.md index f625a925e..cad23f119 100644 --- a/build/docs/CobrowseConversationEntityListing.md +++ b/build/docs/CobrowseConversationEntityListing.md @@ -11,11 +11,11 @@ title: CobrowseConversationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CommandStatusEntityListing.md b/build/docs/CommandStatusEntityListing.md index 5a2f4d35b..c389c329d 100644 --- a/build/docs/CommandStatusEntityListing.md +++ b/build/docs/CommandStatusEntityListing.md @@ -11,11 +11,11 @@ title: CommandStatusEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CommonCampaignDivisionViewEntityListing.md b/build/docs/CommonCampaignDivisionViewEntityListing.md index 9608dc09e..a091f22cf 100644 --- a/build/docs/CommonCampaignDivisionViewEntityListing.md +++ b/build/docs/CommonCampaignDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: CommonCampaignDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CommonCampaignEntityListing.md b/build/docs/CommonCampaignEntityListing.md index 6ed6b53ca..ce4cc93e0 100644 --- a/build/docs/CommonCampaignEntityListing.md +++ b/build/docs/CommonCampaignEntityListing.md @@ -11,11 +11,11 @@ title: CommonCampaignEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CommonRuleContainer.md b/build/docs/CommonRuleContainer.md index 1aa01f8b5..e4efac4ad 100644 --- a/build/docs/CommonRuleContainer.md +++ b/build/docs/CommonRuleContainer.md @@ -11,11 +11,11 @@ title: CommonRuleContainer | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ConsumedResourcesEntityListing.md b/build/docs/ConsumedResourcesEntityListing.md index 7cf385fda..0233ff88c 100644 --- a/build/docs/ConsumedResourcesEntityListing.md +++ b/build/docs/ConsumedResourcesEntityListing.md @@ -11,11 +11,11 @@ title: ConsumedResourcesEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ConsumingResourcesEntityListing.md b/build/docs/ConsumingResourcesEntityListing.md index e6f99311f..5b5a47831 100644 --- a/build/docs/ConsumingResourcesEntityListing.md +++ b/build/docs/ConsumingResourcesEntityListing.md @@ -11,11 +11,11 @@ title: ConsumingResourcesEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ContactListDivisionViewListing.md b/build/docs/ContactListDivisionViewListing.md index ce411fe67..c98bb13f2 100644 --- a/build/docs/ContactListDivisionViewListing.md +++ b/build/docs/ContactListDivisionViewListing.md @@ -11,11 +11,11 @@ title: ContactListDivisionViewListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ContactListEntityListing.md b/build/docs/ContactListEntityListing.md index b649a8e78..36f532240 100644 --- a/build/docs/ContactListEntityListing.md +++ b/build/docs/ContactListEntityListing.md @@ -11,11 +11,11 @@ title: ContactListEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ContactListFilterEntityListing.md b/build/docs/ContactListFilterEntityListing.md index 04aed9f57..197e1150b 100644 --- a/build/docs/ContactListFilterEntityListing.md +++ b/build/docs/ContactListFilterEntityListing.md @@ -11,11 +11,11 @@ title: ContactListFilterEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ContactListTemplateEntityListing.md b/build/docs/ContactListTemplateEntityListing.md index 0e84b3600..e32c19ae4 100644 --- a/build/docs/ContactListTemplateEntityListing.md +++ b/build/docs/ContactListTemplateEntityListing.md @@ -11,11 +11,11 @@ title: ContactListTemplateEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ContactListing.md b/build/docs/ContactListing.md index 9f0db65f7..7d26065e8 100644 --- a/build/docs/ContactListing.md +++ b/build/docs/ContactListing.md @@ -15,8 +15,8 @@ title: ContactListing | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ContactListingResponse.md b/build/docs/ContactListingResponse.md index fcb98d4cd..8251c78f3 100644 --- a/build/docs/ContactListingResponse.md +++ b/build/docs/ContactListingResponse.md @@ -12,11 +12,11 @@ title: ContactListingResponse | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | | **contactsCount** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ConversationCategoriesEntityListing.md b/build/docs/ConversationCategoriesEntityListing.md index f28ae83fc..5b1cc6051 100644 --- a/build/docs/ConversationCategoriesEntityListing.md +++ b/build/docs/ConversationCategoriesEntityListing.md @@ -11,11 +11,11 @@ title: ConversationCategoriesEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ConversationEntityListing.md b/build/docs/ConversationEntityListing.md index 2fb38589b..b4061bacc 100644 --- a/build/docs/ConversationEntityListing.md +++ b/build/docs/ConversationEntityListing.md @@ -11,11 +11,11 @@ title: ConversationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CreateCallRequest.md b/build/docs/CreateCallRequest.md index 2f580d46b..cbd345b07 100644 --- a/build/docs/CreateCallRequest.md +++ b/build/docs/CreateCallRequest.md @@ -14,7 +14,6 @@ title: CreateCallRequest | **callQueueId** | **String** | The queue ID to call. | [optional] | | **callUserId** | **String** | The user ID to call. | [optional] | | **priority** | **Int** | The priority to assign to this call (if calling a queue). | [optional] | -| **attributes** | **[String:String]** | The list of attributes to associate with the customer participant. | [optional] | | **languageId** | **String** | The language skill ID to use for routing this call (if calling a queue). | [optional] | | **routingSkillsIds** | **[String]** | The skill ID's to use for routing this call (if calling a queue). | [optional] | | **conversationIds** | **[String]** | The list of existing call conversations to merge into a new ad-hoc conference. | [optional] | diff --git a/build/docs/CredentialInfoListing.md b/build/docs/CredentialInfoListing.md index 19ce241bf..759922ac9 100644 --- a/build/docs/CredentialInfoListing.md +++ b/build/docs/CredentialInfoListing.md @@ -11,11 +11,11 @@ title: CredentialInfoListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/CredentialTypeListing.md b/build/docs/CredentialTypeListing.md index 7e8d4a387..4a1a437dd 100644 --- a/build/docs/CredentialTypeListing.md +++ b/build/docs/CredentialTypeListing.md @@ -11,11 +11,11 @@ title: CredentialTypeListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DIDEntityListing.md b/build/docs/DIDEntityListing.md index ff6f05a08..406445a93 100644 --- a/build/docs/DIDEntityListing.md +++ b/build/docs/DIDEntityListing.md @@ -11,11 +11,11 @@ title: DIDEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DIDNumberEntityListing.md b/build/docs/DIDNumberEntityListing.md index eff7831cf..07d7e4fd4 100644 --- a/build/docs/DIDNumberEntityListing.md +++ b/build/docs/DIDNumberEntityListing.md @@ -11,11 +11,11 @@ title: DIDNumberEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DIDPoolEntityListing.md b/build/docs/DIDPoolEntityListing.md index 25fb67ac3..cf70ecd24 100644 --- a/build/docs/DIDPoolEntityListing.md +++ b/build/docs/DIDPoolEntityListing.md @@ -11,11 +11,11 @@ title: DIDPoolEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DashboardConfigurationListing.md b/build/docs/DashboardConfigurationListing.md index 4c8efd6df..391bced34 100644 --- a/build/docs/DashboardConfigurationListing.md +++ b/build/docs/DashboardConfigurationListing.md @@ -11,11 +11,11 @@ title: DashboardConfigurationListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DashboardUserListing.md b/build/docs/DashboardUserListing.md index 888ca826c..699331b5e 100644 --- a/build/docs/DashboardUserListing.md +++ b/build/docs/DashboardUserListing.md @@ -11,11 +11,11 @@ title: DashboardUserListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DataTableRowEntityListing.md b/build/docs/DataTableRowEntityListing.md index 6223e4ecf..011608f2c 100644 --- a/build/docs/DataTableRowEntityListing.md +++ b/build/docs/DataTableRowEntityListing.md @@ -11,11 +11,11 @@ title: DataTableRowEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DataTablesDomainEntityListing.md b/build/docs/DataTablesDomainEntityListing.md index 35d47d850..0f2fbe9ff 100644 --- a/build/docs/DataTablesDomainEntityListing.md +++ b/build/docs/DataTablesDomainEntityListing.md @@ -11,11 +11,11 @@ title: DataTablesDomainEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DependencyObjectEntityListing.md b/build/docs/DependencyObjectEntityListing.md index 323dc930e..02c4eeb6e 100644 --- a/build/docs/DependencyObjectEntityListing.md +++ b/build/docs/DependencyObjectEntityListing.md @@ -11,11 +11,11 @@ title: DependencyObjectEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DependencyTypeEntityListing.md b/build/docs/DependencyTypeEntityListing.md index 7b3e1068d..202432ed3 100644 --- a/build/docs/DependencyTypeEntityListing.md +++ b/build/docs/DependencyTypeEntityListing.md @@ -11,11 +11,11 @@ title: DependencyTypeEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DevelopmentActivityListing.md b/build/docs/DevelopmentActivityListing.md index 556e47959..4f05d16c3 100644 --- a/build/docs/DevelopmentActivityListing.md +++ b/build/docs/DevelopmentActivityListing.md @@ -11,11 +11,11 @@ title: DevelopmentActivityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DialerEventEntityListing.md b/build/docs/DialerEventEntityListing.md index 925c535a5..f9a28d25f 100644 --- a/build/docs/DialerEventEntityListing.md +++ b/build/docs/DialerEventEntityListing.md @@ -11,11 +11,11 @@ title: DialerEventEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DialogflowAgentSummaryEntityListing.md b/build/docs/DialogflowAgentSummaryEntityListing.md index 4d30c2e09..f7153e276 100644 --- a/build/docs/DialogflowAgentSummaryEntityListing.md +++ b/build/docs/DialogflowAgentSummaryEntityListing.md @@ -11,11 +11,11 @@ title: DialogflowAgentSummaryEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DialogflowCXAgentSummaryEntityListing.md b/build/docs/DialogflowCXAgentSummaryEntityListing.md index d274564cd..878b33022 100644 --- a/build/docs/DialogflowCXAgentSummaryEntityListing.md +++ b/build/docs/DialogflowCXAgentSummaryEntityListing.md @@ -11,11 +11,11 @@ title: DialogflowCXAgentSummaryEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DigitalRuleSetEntityListing.md b/build/docs/DigitalRuleSetEntityListing.md index 188ac00d1..1468cc49b 100644 --- a/build/docs/DigitalRuleSetEntityListing.md +++ b/build/docs/DigitalRuleSetEntityListing.md @@ -11,11 +11,11 @@ title: DigitalRuleSetEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DirectoryUserDevicesListing.md b/build/docs/DirectoryUserDevicesListing.md index 0af8c318a..f13785caf 100644 --- a/build/docs/DirectoryUserDevicesListing.md +++ b/build/docs/DirectoryUserDevicesListing.md @@ -11,11 +11,11 @@ title: DirectoryUserDevicesListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DivsPermittedEntityListing.md b/build/docs/DivsPermittedEntityListing.md index db5198617..5cf1265b3 100644 --- a/build/docs/DivsPermittedEntityListing.md +++ b/build/docs/DivsPermittedEntityListing.md @@ -12,11 +12,11 @@ title: DivsPermittedEntityListing | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | | **allDivsPermitted** | **Bool** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DncListDivisionViewListing.md b/build/docs/DncListDivisionViewListing.md index 70ffe14c1..4954dcae0 100644 --- a/build/docs/DncListDivisionViewListing.md +++ b/build/docs/DncListDivisionViewListing.md @@ -11,11 +11,11 @@ title: DncListDivisionViewListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DncListEntityListing.md b/build/docs/DncListEntityListing.md index 1be46a62d..54ebe5c95 100644 --- a/build/docs/DncListEntityListing.md +++ b/build/docs/DncListEntityListing.md @@ -11,11 +11,11 @@ title: DncListEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DocumentEntityListing.md b/build/docs/DocumentEntityListing.md index a083d73c9..23391861d 100644 --- a/build/docs/DocumentEntityListing.md +++ b/build/docs/DocumentEntityListing.md @@ -11,11 +11,11 @@ title: DocumentEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DomainEdgeSoftwareVersionDtoEntityListing.md b/build/docs/DomainEdgeSoftwareVersionDtoEntityListing.md index 405599b68..969a39500 100644 --- a/build/docs/DomainEdgeSoftwareVersionDtoEntityListing.md +++ b/build/docs/DomainEdgeSoftwareVersionDtoEntityListing.md @@ -11,11 +11,11 @@ title: DomainEdgeSoftwareVersionDtoEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DomainEntityListing.md b/build/docs/DomainEntityListing.md index 48c67ce48..15434dd40 100644 --- a/build/docs/DomainEntityListing.md +++ b/build/docs/DomainEntityListing.md @@ -11,11 +11,11 @@ title: DomainEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DomainEntityListingEvaluationForm.md b/build/docs/DomainEntityListingEvaluationForm.md index ccda4f152..fc130764b 100644 --- a/build/docs/DomainEntityListingEvaluationForm.md +++ b/build/docs/DomainEntityListingEvaluationForm.md @@ -11,11 +11,11 @@ title: DomainEntityListingEvaluationForm | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DomainEntityListingQueryResult.md b/build/docs/DomainEntityListingQueryResult.md index 1c2be5db8..b5cf83cee 100644 --- a/build/docs/DomainEntityListingQueryResult.md +++ b/build/docs/DomainEntityListingQueryResult.md @@ -11,11 +11,11 @@ title: DomainEntityListingQueryResult | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/DomainEntityListingSurveyForm.md b/build/docs/DomainEntityListingSurveyForm.md index db6296484..bde6926a4 100644 --- a/build/docs/DomainEntityListingSurveyForm.md +++ b/build/docs/DomainEntityListingSurveyForm.md @@ -11,11 +11,11 @@ title: DomainEntityListingSurveyForm | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EdgeEntityListing.md b/build/docs/EdgeEntityListing.md index a4418b57d..7b9844a74 100644 --- a/build/docs/EdgeEntityListing.md +++ b/build/docs/EdgeEntityListing.md @@ -11,11 +11,11 @@ title: EdgeEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EdgeGroupEntityListing.md b/build/docs/EdgeGroupEntityListing.md index eb6966aa9..112d90eff 100644 --- a/build/docs/EdgeGroupEntityListing.md +++ b/build/docs/EdgeGroupEntityListing.md @@ -11,11 +11,11 @@ title: EdgeGroupEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EmailCampaignScheduleEntityListing.md b/build/docs/EmailCampaignScheduleEntityListing.md index feee1e322..881267e34 100644 --- a/build/docs/EmailCampaignScheduleEntityListing.md +++ b/build/docs/EmailCampaignScheduleEntityListing.md @@ -11,11 +11,11 @@ title: EmailCampaignScheduleEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EmailConversationEntityListing.md b/build/docs/EmailConversationEntityListing.md index d191306ae..02d71d198 100644 --- a/build/docs/EmailConversationEntityListing.md +++ b/build/docs/EmailConversationEntityListing.md @@ -11,11 +11,11 @@ title: EmailConversationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EmailMessagePreviewListing.md b/build/docs/EmailMessagePreviewListing.md index 0002d4253..5a63a5a10 100644 --- a/build/docs/EmailMessagePreviewListing.md +++ b/build/docs/EmailMessagePreviewListing.md @@ -11,11 +11,11 @@ title: EmailMessagePreviewListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EmergencyGroupDivisionViewEntityListing.md b/build/docs/EmergencyGroupDivisionViewEntityListing.md index 0c8cf4ac1..de866252b 100644 --- a/build/docs/EmergencyGroupDivisionViewEntityListing.md +++ b/build/docs/EmergencyGroupDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: EmergencyGroupDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EmergencyGroupListing.md b/build/docs/EmergencyGroupListing.md index faef8c4f1..af9c52609 100644 --- a/build/docs/EmergencyGroupListing.md +++ b/build/docs/EmergencyGroupListing.md @@ -11,11 +11,11 @@ title: EmergencyGroupListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EncryptionKeyEntityListing.md b/build/docs/EncryptionKeyEntityListing.md index 15a4e6a3b..baef82ce3 100644 --- a/build/docs/EncryptionKeyEntityListing.md +++ b/build/docs/EncryptionKeyEntityListing.md @@ -11,11 +11,11 @@ title: EncryptionKeyEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EvaluationEntityListing.md b/build/docs/EvaluationEntityListing.md index 4de33fa56..126b5ba4d 100644 --- a/build/docs/EvaluationEntityListing.md +++ b/build/docs/EvaluationEntityListing.md @@ -11,11 +11,11 @@ title: EvaluationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EvaluationFormResponseEntityListing.md b/build/docs/EvaluationFormResponseEntityListing.md index 2bdd5f4b2..ce65609fb 100644 --- a/build/docs/EvaluationFormResponseEntityListing.md +++ b/build/docs/EvaluationFormResponseEntityListing.md @@ -11,11 +11,11 @@ title: EvaluationFormResponseEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/EvaluationResponse.md b/build/docs/EvaluationResponse.md index a93ca4414..3a0d23985 100644 --- a/build/docs/EvaluationResponse.md +++ b/build/docs/EvaluationResponse.md @@ -22,6 +22,7 @@ title: EvaluationResponse | **releaseDate** | [**Date**](Date.html) | Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] | | **assignedDate** | [**Date**](Date.html) | Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] | | **changedDate** | [**Date**](Date.html) | Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] | +| **revisionCreatedDate** | [**Date**](Date.html) | Date of when evaluation revision is created. Null if there is no revision. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] | | **queue** | [**Queue**](Queue.html) | | [optional] | | **mediaType** | **[String]** | List of different communication types used in conversation. | [optional] | | **rescore** | **Bool** | Is only true when evaluation is re-scored. | [optional] | diff --git a/build/docs/EvaluatorActivityEntityListing.md b/build/docs/EvaluatorActivityEntityListing.md index 0a2c67392..bddbaae9d 100644 --- a/build/docs/EvaluatorActivityEntityListing.md +++ b/build/docs/EvaluatorActivityEntityListing.md @@ -11,11 +11,11 @@ title: EvaluatorActivityEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ExtensionEntityListing.md b/build/docs/ExtensionEntityListing.md index e743f682f..70ad37a78 100644 --- a/build/docs/ExtensionEntityListing.md +++ b/build/docs/ExtensionEntityListing.md @@ -11,11 +11,11 @@ title: ExtensionEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ExtensionPoolDivisionViewEntityListing.md b/build/docs/ExtensionPoolDivisionViewEntityListing.md index a34578834..bd1647bf3 100644 --- a/build/docs/ExtensionPoolDivisionViewEntityListing.md +++ b/build/docs/ExtensionPoolDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: ExtensionPoolDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ExtensionPoolEntityListing.md b/build/docs/ExtensionPoolEntityListing.md index b5c3d3f27..407472d7b 100644 --- a/build/docs/ExtensionPoolEntityListing.md +++ b/build/docs/ExtensionPoolEntityListing.md @@ -11,11 +11,11 @@ title: ExtensionPoolEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ExternalMetricDefinitionListing.md b/build/docs/ExternalMetricDefinitionListing.md index 4bdc1dc5e..5f0531ee9 100644 --- a/build/docs/ExternalMetricDefinitionListing.md +++ b/build/docs/ExternalMetricDefinitionListing.md @@ -11,11 +11,11 @@ title: ExternalMetricDefinitionListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ExternalOrganizationListing.md b/build/docs/ExternalOrganizationListing.md index 9468b122d..97ec7c069 100644 --- a/build/docs/ExternalOrganizationListing.md +++ b/build/docs/ExternalOrganizationListing.md @@ -12,11 +12,11 @@ title: ExternalOrganizationListing | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | | **partialResults** | **Bool** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FacebookIntegrationEntityListing.md b/build/docs/FacebookIntegrationEntityListing.md index b03134f53..d250bb51f 100644 --- a/build/docs/FacebookIntegrationEntityListing.md +++ b/build/docs/FacebookIntegrationEntityListing.md @@ -11,11 +11,11 @@ title: FacebookIntegrationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FailedRecordingEntityListing.md b/build/docs/FailedRecordingEntityListing.md index 19bd0b2ea..5a4f5d993 100644 --- a/build/docs/FailedRecordingEntityListing.md +++ b/build/docs/FailedRecordingEntityListing.md @@ -11,11 +11,11 @@ title: FailedRecordingEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FaxDocumentEntityListing.md b/build/docs/FaxDocumentEntityListing.md index 378fd3801..b248b37a0 100644 --- a/build/docs/FaxDocumentEntityListing.md +++ b/build/docs/FaxDocumentEntityListing.md @@ -11,11 +11,11 @@ title: FaxDocumentEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FileSpecificationTemplateEntityListing.md b/build/docs/FileSpecificationTemplateEntityListing.md index 5730210a1..70c0b0944 100644 --- a/build/docs/FileSpecificationTemplateEntityListing.md +++ b/build/docs/FileSpecificationTemplateEntityListing.md @@ -11,11 +11,11 @@ title: FileSpecificationTemplateEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowDivisionViewEntityListing.md b/build/docs/FlowDivisionViewEntityListing.md index b73d2dc3e..4ba701d56 100644 --- a/build/docs/FlowDivisionViewEntityListing.md +++ b/build/docs/FlowDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: FlowDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowEntityListing.md b/build/docs/FlowEntityListing.md index 2bb1e5ef7..331f7ff60 100644 --- a/build/docs/FlowEntityListing.md +++ b/build/docs/FlowEntityListing.md @@ -11,11 +11,11 @@ title: FlowEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowExecutionDataQueryResult.md b/build/docs/FlowExecutionDataQueryResult.md index 8dc9b706b..b002cb52e 100644 --- a/build/docs/FlowExecutionDataQueryResult.md +++ b/build/docs/FlowExecutionDataQueryResult.md @@ -17,6 +17,7 @@ This is the metadata of an executionData entry for a flow. | **conversationId** | **String** | The id of the conversation that executed this flow. | [optional] | | **flowType** | **String** | The type of flow. | [optional] | | **flowErrorReason** | **String** | If the flow errored out this is the reason. | [optional] | +| **flowWarningReason** | **String** | If the flow had a warning, this is the reason. | [optional] | | **flowName** | **String** | The name of the flow. | [optional] | | **selfUri** | **String** | The URI for this object | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowMilestoneDivisionViewEntityListing.md b/build/docs/FlowMilestoneDivisionViewEntityListing.md index 41dccf689..65cb96f50 100644 --- a/build/docs/FlowMilestoneDivisionViewEntityListing.md +++ b/build/docs/FlowMilestoneDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: FlowMilestoneDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowMilestoneListing.md b/build/docs/FlowMilestoneListing.md index 0a928f223..aea4f648d 100644 --- a/build/docs/FlowMilestoneListing.md +++ b/build/docs/FlowMilestoneListing.md @@ -11,11 +11,11 @@ title: FlowMilestoneListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowOutcomeDivisionViewEntityListing.md b/build/docs/FlowOutcomeDivisionViewEntityListing.md index 372a31ff3..6ae0d78f1 100644 --- a/build/docs/FlowOutcomeDivisionViewEntityListing.md +++ b/build/docs/FlowOutcomeDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: FlowOutcomeDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowOutcomeListing.md b/build/docs/FlowOutcomeListing.md index 43a362df3..d1ae061c5 100644 --- a/build/docs/FlowOutcomeListing.md +++ b/build/docs/FlowOutcomeListing.md @@ -11,11 +11,11 @@ title: FlowOutcomeListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowResultEntityListing.md b/build/docs/FlowResultEntityListing.md index 70be5a75f..57b2bbe06 100644 --- a/build/docs/FlowResultEntityListing.md +++ b/build/docs/FlowResultEntityListing.md @@ -11,11 +11,11 @@ title: FlowResultEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/FlowVersionEntityListing.md b/build/docs/FlowVersionEntityListing.md index e2f6503f7..275d719cd 100644 --- a/build/docs/FlowVersionEntityListing.md +++ b/build/docs/FlowVersionEntityListing.md @@ -11,11 +11,11 @@ title: FlowVersionEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/GDPRRequestEntityListing.md b/build/docs/GDPRRequestEntityListing.md index 91cd1486d..d1a0444ef 100644 --- a/build/docs/GDPRRequestEntityListing.md +++ b/build/docs/GDPRRequestEntityListing.md @@ -11,11 +11,11 @@ title: GDPRRequestEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/GDPRSubjectEntityListing.md b/build/docs/GDPRSubjectEntityListing.md index ddadd824b..321081b48 100644 --- a/build/docs/GDPRSubjectEntityListing.md +++ b/build/docs/GDPRSubjectEntityListing.md @@ -11,11 +11,11 @@ title: GDPRSubjectEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/GreetingListing.md b/build/docs/GreetingListing.md index 7728dbbb4..c16e5c576 100644 --- a/build/docs/GreetingListing.md +++ b/build/docs/GreetingListing.md @@ -11,11 +11,11 @@ title: GreetingListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/GroupEntityListing.md b/build/docs/GroupEntityListing.md index ca0357db8..f3731cf90 100644 --- a/build/docs/GroupEntityListing.md +++ b/build/docs/GroupEntityListing.md @@ -11,11 +11,11 @@ title: GroupEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/GroupProfileEntityListing.md b/build/docs/GroupProfileEntityListing.md index 03ec2fdbd..7f537feb9 100644 --- a/build/docs/GroupProfileEntityListing.md +++ b/build/docs/GroupProfileEntityListing.md @@ -11,11 +11,11 @@ title: GroupProfileEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/IVRDivisionViewEntityListing.md b/build/docs/IVRDivisionViewEntityListing.md index 0efd7c7af..9a32a6388 100644 --- a/build/docs/IVRDivisionViewEntityListing.md +++ b/build/docs/IVRDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: IVRDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/IVREntityListing.md b/build/docs/IVREntityListing.md index 567db7131..08999c170 100644 --- a/build/docs/IVREntityListing.md +++ b/build/docs/IVREntityListing.md @@ -11,11 +11,11 @@ title: IVREntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/IdentityProviderEntityListing.md b/build/docs/IdentityProviderEntityListing.md index 9c35b50c8..ab0e791af 100644 --- a/build/docs/IdentityProviderEntityListing.md +++ b/build/docs/IdentityProviderEntityListing.md @@ -11,11 +11,11 @@ title: IdentityProviderEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ImportTemplateEntityListing.md b/build/docs/ImportTemplateEntityListing.md index 8b87c55c6..ce37147cf 100644 --- a/build/docs/ImportTemplateEntityListing.md +++ b/build/docs/ImportTemplateEntityListing.md @@ -11,11 +11,11 @@ title: ImportTemplateEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/InboundDomainEntityListing.md b/build/docs/InboundDomainEntityListing.md index 304c8312d..948040aa9 100644 --- a/build/docs/InboundDomainEntityListing.md +++ b/build/docs/InboundDomainEntityListing.md @@ -11,11 +11,11 @@ title: InboundDomainEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/InboundRouteEntityListing.md b/build/docs/InboundRouteEntityListing.md index 087077367..0f757c49a 100644 --- a/build/docs/InboundRouteEntityListing.md +++ b/build/docs/InboundRouteEntityListing.md @@ -11,11 +11,11 @@ title: InboundRouteEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/InstagramIntegrationEntityListing.md b/build/docs/InstagramIntegrationEntityListing.md index f89406c77..39136a67a 100644 --- a/build/docs/InstagramIntegrationEntityListing.md +++ b/build/docs/InstagramIntegrationEntityListing.md @@ -11,11 +11,11 @@ title: InstagramIntegrationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/IntegrationEntityListing.md b/build/docs/IntegrationEntityListing.md index cecb7ad9a..057dc19cd 100644 --- a/build/docs/IntegrationEntityListing.md +++ b/build/docs/IntegrationEntityListing.md @@ -11,11 +11,11 @@ title: IntegrationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/IntegrationTypeEntityListing.md b/build/docs/IntegrationTypeEntityListing.md index 9d9bdf9a4..04829638a 100644 --- a/build/docs/IntegrationTypeEntityListing.md +++ b/build/docs/IntegrationTypeEntityListing.md @@ -11,11 +11,11 @@ title: IntegrationTypeEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/InteractionStatsAlertContainer.md b/build/docs/InteractionStatsAlertContainer.md index be64a551f..7163f01b4 100644 --- a/build/docs/InteractionStatsAlertContainer.md +++ b/build/docs/InteractionStatsAlertContainer.md @@ -11,11 +11,11 @@ title: InteractionStatsAlertContainer | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/InteractionStatsRuleContainer.md b/build/docs/InteractionStatsRuleContainer.md index dcf19c9d5..83719f435 100644 --- a/build/docs/InteractionStatsRuleContainer.md +++ b/build/docs/InteractionStatsRuleContainer.md @@ -11,11 +11,11 @@ title: InteractionStatsRuleContainer | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/KnowledgeAPI.md b/build/docs/KnowledgeAPI.md index 141802e5c..80a1b894e 100644 --- a/build/docs/KnowledgeAPI.md +++ b/build/docs/KnowledgeAPI.md @@ -3556,7 +3556,7 @@ KnowledgeAPI.postKnowledgeGuestSessionDocumentsSearch(sessionId: sessionId, expa | Name | Type | Description | Notes | | ------------- | ------------- | ------------- | ------------- | | **sessionId** | **String**| Knowledge guest session ID. | | -| **expand** | [**[String]**](String.html)| Fields, if any, to expand for each document in the search result matching the query. | [optional]
**Values**: documentvariations ("documentVariations"), documentalternatives ("documentAlternatives") | +| **expand** | [**[String]**](String.html)| Fields, if any, to expand for each document in the search result matching the query. | [optional]
**Values**: documentvariations ("documentVariations"), documentalternatives ("documentAlternatives"), knowledgebaselanguagecode ("knowledgeBaseLanguageCode") | | **body** | [**KnowledgeDocumentGuestSearchRequest**](KnowledgeDocumentGuestSearchRequest.html)| | [optional] | {: class="table-striped"} @@ -4156,7 +4156,7 @@ KnowledgeAPI.postKnowledgeKnowledgebaseDocumentsSearch(knowledgeBaseId: knowledg | Name | Type | Description | Notes | | ------------- | ------------- | ------------- | ------------- | | **knowledgeBaseId** | **String**| The ID of knowledge base containing the documents to query. | | -| **expand** | [**[String]**](String.html)| Fields, if any, to expand for each document in the search result matching the query. | [optional]
**Values**: documentvariations ("documentVariations"), documentalternatives ("documentAlternatives") | +| **expand** | [**[String]**](String.html)| Fields, if any, to expand for each document in the search result matching the query. | [optional]
**Values**: documentvariations ("documentVariations"), documentalternatives ("documentAlternatives"), knowledgebaselanguagecode ("knowledgeBaseLanguageCode") | | **body** | [**KnowledgeDocumentSearchRequest**](KnowledgeDocumentSearchRequest.html)| | [optional] | {: class="table-striped"} diff --git a/build/docs/LanguageEntityListing.md b/build/docs/LanguageEntityListing.md index 98aebdf50..f1d04fba6 100644 --- a/build/docs/LanguageEntityListing.md +++ b/build/docs/LanguageEntityListing.md @@ -11,11 +11,11 @@ title: LanguageEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LearningAssignmentUserListing.md b/build/docs/LearningAssignmentUserListing.md index 5c8f5d011..2b0e5f228 100644 --- a/build/docs/LearningAssignmentUserListing.md +++ b/build/docs/LearningAssignmentUserListing.md @@ -13,11 +13,11 @@ List of users matching the learning module rule | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | The number of users matching search term | [optional] | | **unfilteredTotal** | **Int** | The total number of users | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LearningAssignmentsDomainEntity.md b/build/docs/LearningAssignmentsDomainEntity.md index ab4ed8b94..65af545b0 100644 --- a/build/docs/LearningAssignmentsDomainEntity.md +++ b/build/docs/LearningAssignmentsDomainEntity.md @@ -11,11 +11,11 @@ title: LearningAssignmentsDomainEntity | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LearningModulesDomainEntityListing.md b/build/docs/LearningModulesDomainEntityListing.md index 24bb5d0e9..a188ce52a 100644 --- a/build/docs/LearningModulesDomainEntityListing.md +++ b/build/docs/LearningModulesDomainEntityListing.md @@ -11,11 +11,11 @@ title: LearningModulesDomainEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LexBotAliasEntityListing.md b/build/docs/LexBotAliasEntityListing.md index b33ddba4c..b4471e4e2 100644 --- a/build/docs/LexBotAliasEntityListing.md +++ b/build/docs/LexBotAliasEntityListing.md @@ -11,11 +11,11 @@ title: LexBotAliasEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LexBotEntityListing.md b/build/docs/LexBotEntityListing.md index 3c0fc436d..a9e758611 100644 --- a/build/docs/LexBotEntityListing.md +++ b/build/docs/LexBotEntityListing.md @@ -11,11 +11,11 @@ title: LexBotEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LexV2BotAliasEntityListing.md b/build/docs/LexV2BotAliasEntityListing.md index 185290716..900e72413 100644 --- a/build/docs/LexV2BotAliasEntityListing.md +++ b/build/docs/LexV2BotAliasEntityListing.md @@ -11,11 +11,11 @@ title: LexV2BotAliasEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LexV2BotEntityListing.md b/build/docs/LexV2BotEntityListing.md index 075163773..ee4b2f11a 100644 --- a/build/docs/LexV2BotEntityListing.md +++ b/build/docs/LexV2BotEntityListing.md @@ -11,11 +11,11 @@ title: LexV2BotEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LibraryEntityListing.md b/build/docs/LibraryEntityListing.md index 0546ab3a1..9634c044e 100644 --- a/build/docs/LibraryEntityListing.md +++ b/build/docs/LibraryEntityListing.md @@ -11,11 +11,11 @@ title: LibraryEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LineBaseEntityListing.md b/build/docs/LineBaseEntityListing.md index 58a790181..3cebf8f0f 100644 --- a/build/docs/LineBaseEntityListing.md +++ b/build/docs/LineBaseEntityListing.md @@ -11,11 +11,11 @@ title: LineBaseEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LineEntityListing.md b/build/docs/LineEntityListing.md index 772c30e46..a10ee88be 100644 --- a/build/docs/LineEntityListing.md +++ b/build/docs/LineEntityListing.md @@ -11,11 +11,11 @@ title: LineEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LocationEntityListing.md b/build/docs/LocationEntityListing.md index 69097953c..848eb74ef 100644 --- a/build/docs/LocationEntityListing.md +++ b/build/docs/LocationEntityListing.md @@ -11,11 +11,11 @@ title: LocationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/LogicalInterfaceEntityListing.md b/build/docs/LogicalInterfaceEntityListing.md index 8951965d3..6125f9843 100644 --- a/build/docs/LogicalInterfaceEntityListing.md +++ b/build/docs/LogicalInterfaceEntityListing.md @@ -11,11 +11,11 @@ title: LogicalInterfaceEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ManagementUnit.md b/build/docs/ManagementUnit.md index 503642894..18c6eeaa4 100644 --- a/build/docs/ManagementUnit.md +++ b/build/docs/ManagementUnit.md @@ -15,9 +15,9 @@ title: ManagementUnit | **settings** | [**ManagementUnitSettingsResponse**](ManagementUnitSettingsResponse.html) | The configuration settings for this management unit | [optional] | | **metadata** | [**WfmVersionedEntityMetadata**](WfmVersionedEntityMetadata.html) | Version info metadata for this management unit. Deprecated, use settings.metadata | [optional] | | **division** | [**DivisionReference**](DivisionReference.html) | The division to which this entity belongs. | [optional] | -| **modifiedBy** | [**UserReference**](UserReference.html) | The user who last modified this entity. Deprecated, use field from settings.metadata instead | [optional] | | **version** | **Int** | The version of the underlying entity. Deprecated, use field from settings.metadata instead | [optional] | | **dateModified** | [**Date**](Date.html) | The date and time at which this entity was last modified. Deprecated, use field from settings.metadata instead. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] | +| **modifiedBy** | [**UserReference**](UserReference.html) | The user who last modified this entity. Deprecated, use field from settings.metadata instead | [optional] | | **selfUri** | **String** | The URI for this object | [optional] | {: class="table table-striped"} diff --git a/build/docs/ManagementUnitListing.md b/build/docs/ManagementUnitListing.md index 5c9882f6f..bc7e49177 100644 --- a/build/docs/ManagementUnitListing.md +++ b/build/docs/ManagementUnitListing.md @@ -11,11 +11,11 @@ title: ManagementUnitListing | **pageSize** | **Int** | Deprecated, paging is not supported | [optional] | | **pageNumber** | **Int** | Deprecated, paging is not supported | [optional] | | **total** | **Int64** | Deprecated, paging is not supported | [optional] | -| **previousUri** | **String** | Deprecated, paging is not supported | [optional] | | **lastUri** | **String** | Deprecated, paging is not supported | [optional] | | **firstUri** | **String** | Deprecated, paging is not supported | [optional] | | **nextUri** | **String** | Deprecated, paging is not supported | [optional] | | **pageCount** | **Int** | Deprecated, paging is not supported | [optional] | +| **previousUri** | **String** | Deprecated, paging is not supported | [optional] | | **selfUri** | **String** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/MessageConversationEntityListing.md b/build/docs/MessageConversationEntityListing.md index eb829a798..4f76d8c9d 100644 --- a/build/docs/MessageConversationEntityListing.md +++ b/build/docs/MessageConversationEntityListing.md @@ -11,11 +11,11 @@ title: MessageConversationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/MessagingCampaignDivisionViewEntityListing.md b/build/docs/MessagingCampaignDivisionViewEntityListing.md index d086de4ab..ec82ea0ae 100644 --- a/build/docs/MessagingCampaignDivisionViewEntityListing.md +++ b/build/docs/MessagingCampaignDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: MessagingCampaignDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/MessagingCampaignEntityListing.md b/build/docs/MessagingCampaignEntityListing.md index 849ab2c37..94084be5a 100644 --- a/build/docs/MessagingCampaignEntityListing.md +++ b/build/docs/MessagingCampaignEntityListing.md @@ -11,11 +11,11 @@ title: MessagingCampaignEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/MessagingCampaignScheduleEntityListing.md b/build/docs/MessagingCampaignScheduleEntityListing.md index 4e56a7a42..dd6c1257d 100644 --- a/build/docs/MessagingCampaignScheduleEntityListing.md +++ b/build/docs/MessagingCampaignScheduleEntityListing.md @@ -11,11 +11,11 @@ title: MessagingCampaignScheduleEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/MessagingConfigListing.md b/build/docs/MessagingConfigListing.md index 84b042b10..5ac062df4 100644 --- a/build/docs/MessagingConfigListing.md +++ b/build/docs/MessagingConfigListing.md @@ -11,11 +11,11 @@ title: MessagingConfigListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/MessagingIntegrationEntityListing.md b/build/docs/MessagingIntegrationEntityListing.md index 4b568b062..9a497fe6c 100644 --- a/build/docs/MessagingIntegrationEntityListing.md +++ b/build/docs/MessagingIntegrationEntityListing.md @@ -11,11 +11,11 @@ title: MessagingIntegrationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/NluDomainListing.md b/build/docs/NluDomainListing.md index ee9409c8e..276534b5f 100644 --- a/build/docs/NluDomainListing.md +++ b/build/docs/NluDomainListing.md @@ -11,11 +11,11 @@ title: NluDomainListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/NluDomainVersionListing.md b/build/docs/NluDomainVersionListing.md index cd7a16667..4de24cf6b 100644 --- a/build/docs/NluDomainVersionListing.md +++ b/build/docs/NluDomainVersionListing.md @@ -11,11 +11,11 @@ title: NluDomainVersionListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/NluFeedbackListing.md b/build/docs/NluFeedbackListing.md index 36575f103..4602dd162 100644 --- a/build/docs/NluFeedbackListing.md +++ b/build/docs/NluFeedbackListing.md @@ -11,11 +11,11 @@ title: NluFeedbackListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/NoteListing.md b/build/docs/NoteListing.md index 08e94ec9b..18c6c8300 100644 --- a/build/docs/NoteListing.md +++ b/build/docs/NoteListing.md @@ -12,11 +12,11 @@ title: NoteListing | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | | **partialResults** | **Bool** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/NuanceBotEntityListing.md b/build/docs/NuanceBotEntityListing.md index a795d9f1a..a2dbcf9e8 100644 --- a/build/docs/NuanceBotEntityListing.md +++ b/build/docs/NuanceBotEntityListing.md @@ -12,11 +12,11 @@ Model for a paged listing of Nuance bots | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OAuthClientEntityListing.md b/build/docs/OAuthClientEntityListing.md index b6c4a8e4d..efcadad16 100644 --- a/build/docs/OAuthClientEntityListing.md +++ b/build/docs/OAuthClientEntityListing.md @@ -11,11 +11,11 @@ title: OAuthClientEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OpenIntegrationEntityListing.md b/build/docs/OpenIntegrationEntityListing.md index 7fc723a01..4325d5ac0 100644 --- a/build/docs/OpenIntegrationEntityListing.md +++ b/build/docs/OpenIntegrationEntityListing.md @@ -11,11 +11,11 @@ title: OpenIntegrationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OrganizationPresenceEntityListing.md b/build/docs/OrganizationPresenceEntityListing.md index a56d45709..52ad2ebfb 100644 --- a/build/docs/OrganizationPresenceEntityListing.md +++ b/build/docs/OrganizationPresenceEntityListing.md @@ -11,11 +11,11 @@ title: OrganizationPresenceEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OrganizationRoleEntityListing.md b/build/docs/OrganizationRoleEntityListing.md index 0e4e552a8..428979049 100644 --- a/build/docs/OrganizationRoleEntityListing.md +++ b/build/docs/OrganizationRoleEntityListing.md @@ -11,11 +11,11 @@ title: OrganizationRoleEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OrphanRecordingListing.md b/build/docs/OrphanRecordingListing.md index 25263760e..2d8081c76 100644 --- a/build/docs/OrphanRecordingListing.md +++ b/build/docs/OrphanRecordingListing.md @@ -11,11 +11,11 @@ title: OrphanRecordingListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OutboundDomainEntityListing.md b/build/docs/OutboundDomainEntityListing.md index ab89405ef..ba1fab335 100644 --- a/build/docs/OutboundDomainEntityListing.md +++ b/build/docs/OutboundDomainEntityListing.md @@ -11,11 +11,11 @@ title: OutboundDomainEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OutboundRouteBaseEntityListing.md b/build/docs/OutboundRouteBaseEntityListing.md index b9385f5b8..df7882420 100644 --- a/build/docs/OutboundRouteBaseEntityListing.md +++ b/build/docs/OutboundRouteBaseEntityListing.md @@ -11,11 +11,11 @@ title: OutboundRouteBaseEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OutboundRouteEntityListing.md b/build/docs/OutboundRouteEntityListing.md index 2c93df6ad..126d4443d 100644 --- a/build/docs/OutboundRouteEntityListing.md +++ b/build/docs/OutboundRouteEntityListing.md @@ -11,11 +11,11 @@ title: OutboundRouteEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/OutcomeListing.md b/build/docs/OutcomeListing.md index fca79e869..13711009a 100644 --- a/build/docs/OutcomeListing.md +++ b/build/docs/OutcomeListing.md @@ -11,11 +11,11 @@ title: OutcomeListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/PermissionCollectionEntityListing.md b/build/docs/PermissionCollectionEntityListing.md index 62721fc97..d45179e53 100644 --- a/build/docs/PermissionCollectionEntityListing.md +++ b/build/docs/PermissionCollectionEntityListing.md @@ -11,11 +11,11 @@ title: PermissionCollectionEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/PhoneBaseEntityListing.md b/build/docs/PhoneBaseEntityListing.md index bdda87a45..55a82cd0c 100644 --- a/build/docs/PhoneBaseEntityListing.md +++ b/build/docs/PhoneBaseEntityListing.md @@ -12,11 +12,11 @@ title: PhoneBaseEntityListing | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | | **totalNumberOfEntities** | **Int64** | The total organization-wide number of entities. | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/PhoneEntityListing.md b/build/docs/PhoneEntityListing.md index 16d660dd0..a2d051158 100644 --- a/build/docs/PhoneEntityListing.md +++ b/build/docs/PhoneEntityListing.md @@ -11,11 +11,11 @@ title: PhoneEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/PhoneMetaBaseEntityListing.md b/build/docs/PhoneMetaBaseEntityListing.md index acba6f02b..354b9f2f4 100644 --- a/build/docs/PhoneMetaBaseEntityListing.md +++ b/build/docs/PhoneMetaBaseEntityListing.md @@ -12,11 +12,11 @@ title: PhoneMetaBaseEntityListing | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | | **totalNumberOfEntities** | **Int64** | The total organization-wide number of entities. | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/PhysicalInterfaceEntityListing.md b/build/docs/PhysicalInterfaceEntityListing.md index 58e36087d..04a2afb4c 100644 --- a/build/docs/PhysicalInterfaceEntityListing.md +++ b/build/docs/PhysicalInterfaceEntityListing.md @@ -11,11 +11,11 @@ title: PhysicalInterfaceEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/PolicyEntityListing.md b/build/docs/PolicyEntityListing.md index 3c97e577a..f1a8ed778 100644 --- a/build/docs/PolicyEntityListing.md +++ b/build/docs/PolicyEntityListing.md @@ -11,11 +11,11 @@ title: PolicyEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/PromptAssetEntityListing.md b/build/docs/PromptAssetEntityListing.md index dbc500bb6..570366e64 100644 --- a/build/docs/PromptAssetEntityListing.md +++ b/build/docs/PromptAssetEntityListing.md @@ -11,11 +11,11 @@ title: PromptAssetEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/PromptEntityListing.md b/build/docs/PromptEntityListing.md index b8dc242ef..a7d675830 100644 --- a/build/docs/PromptEntityListing.md +++ b/build/docs/PromptEntityListing.md @@ -11,11 +11,11 @@ title: PromptEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/QualityAPI.md b/build/docs/QualityAPI.md index 112e2b3ce..191e84fe5 100644 --- a/build/docs/QualityAPI.md +++ b/build/docs/QualityAPI.md @@ -761,7 +761,7 @@ QualityAPI.getQualityConversationsAuditsQueryTransactionIdResults(transactionId: -> [EvaluationEntityListing](EvaluationEntityListing.html) getQualityEvaluationsQuery(pageSize, pageNumber, sortBy, expand, nextPage, previousPage, conversationId, agentUserId, agentTeamId, evaluatorUserId, assigneeUserId, queueId, startTime, endTime, formContextId, evaluationState, isReleased, agentHasRead, expandAnswerTotalScores, maximum, sortOrder) +> [EvaluationEntityListing](EvaluationEntityListing.html) getQualityEvaluationsQuery(pageSize, pageNumber, expand, previousPage, conversationId, agentUserId, agentTeamId, evaluatorUserId, assigneeUserId, queueId, startTime, endTime, formContextId, evaluationState, isReleased, agentHasRead, expandAnswerTotalScores, maximum, sortOrder) Queries Evaluations and returns a paged list @@ -785,9 +785,7 @@ PureCloudPlatformClientV2API.accessToken = "cwRto9ScT..." let pageSize: Int = 0 // The total page size requested let pageNumber: Int = 0 // The page number requested -let sortBy: String = "" // NOTE: Does not work when querying evaluations let expand: [String] = [""] // variable name requested by expand list -let nextPage: String = "" // NOTE: Does not work when querying evaluations let previousPage: String = "" // Previous page token let conversationId: String = "" // conversationId specified let agentUserId: String = "" // user id of the agent @@ -806,7 +804,7 @@ let maximum: Int = 0 // the maximum number of results to return let sortOrder: String = "" // NOTE: Does not work when conversationId is supplied. // Code example -QualityAPI.getQualityEvaluationsQuery(pageSize: pageSize, pageNumber: pageNumber, sortBy: sortBy, expand: expand, nextPage: nextPage, previousPage: previousPage, conversationId: conversationId, agentUserId: agentUserId, agentTeamId: agentTeamId, evaluatorUserId: evaluatorUserId, assigneeUserId: assigneeUserId, queueId: queueId, startTime: startTime, endTime: endTime, formContextId: formContextId, evaluationState: evaluationState, isReleased: isReleased, agentHasRead: agentHasRead, expandAnswerTotalScores: expandAnswerTotalScores, maximum: maximum, sortOrder: sortOrder) { (response, error) in +QualityAPI.getQualityEvaluationsQuery(pageSize: pageSize, pageNumber: pageNumber, expand: expand, previousPage: previousPage, conversationId: conversationId, agentUserId: agentUserId, agentTeamId: agentTeamId, evaluatorUserId: evaluatorUserId, assigneeUserId: assigneeUserId, queueId: queueId, startTime: startTime, endTime: endTime, formContextId: formContextId, evaluationState: evaluationState, isReleased: isReleased, agentHasRead: agentHasRead, expandAnswerTotalScores: expandAnswerTotalScores, maximum: maximum, sortOrder: sortOrder) { (response, error) in if let error = error { dump(error) } else if let response = response { @@ -823,9 +821,7 @@ QualityAPI.getQualityEvaluationsQuery(pageSize: pageSize, pageNumber: pageNumber | ------------- | ------------- | ------------- | ------------- | | **pageSize** | **Int**| The total page size requested | [optional] | | **pageNumber** | **Int**| The page number requested | [optional] | -| **sortBy** | **String**| NOTE: Does not work when querying evaluations | [optional] | | **expand** | [**[String]**](String.html)| variable name requested by expand list | [optional] | -| **nextPage** | **String**| NOTE: Does not work when querying evaluations | [optional] | | **previousPage** | **String**| Previous page token | [optional] | | **conversationId** | **String**| conversationId specified | [optional] | | **agentUserId** | **String**| user id of the agent | [optional] | diff --git a/build/docs/QueueEntityListing.md b/build/docs/QueueEntityListing.md index d16094090..e05c4a95f 100644 --- a/build/docs/QueueEntityListing.md +++ b/build/docs/QueueEntityListing.md @@ -11,11 +11,11 @@ title: QueueEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/QueueMemberEntityListing.md b/build/docs/QueueMemberEntityListing.md index 50b00bf9c..67a0ceef9 100644 --- a/build/docs/QueueMemberEntityListing.md +++ b/build/docs/QueueMemberEntityListing.md @@ -10,10 +10,10 @@ title: QueueMemberEntityListing | **entities** | [**[QueueMember]**](QueueMember.html) | | [optional] | | **pageNumber** | **Int** | | [optional] | | **pageSize** | **Int** | | [optional] | -| **previousUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/QueueMemberEntityListingV1.md b/build/docs/QueueMemberEntityListingV1.md index 7f8358d15..7bcead6fc 100644 --- a/build/docs/QueueMemberEntityListingV1.md +++ b/build/docs/QueueMemberEntityListingV1.md @@ -11,11 +11,11 @@ title: QueueMemberEntityListingV1 | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/RecipientListing.md b/build/docs/RecipientListing.md index 7b133f9df..7051f52a9 100644 --- a/build/docs/RecipientListing.md +++ b/build/docs/RecipientListing.md @@ -11,11 +11,11 @@ title: RecipientListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/RecordingJobEntityListing.md b/build/docs/RecordingJobEntityListing.md index eea212852..1e90c5b67 100644 --- a/build/docs/RecordingJobEntityListing.md +++ b/build/docs/RecordingJobEntityListing.md @@ -11,11 +11,11 @@ title: RecordingJobEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/RelationshipListing.md b/build/docs/RelationshipListing.md index 06fb97e8a..61f328d9b 100644 --- a/build/docs/RelationshipListing.md +++ b/build/docs/RelationshipListing.md @@ -12,11 +12,11 @@ title: RelationshipListing | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | | **partialResults** | **Bool** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ReportingExportJobListing.md b/build/docs/ReportingExportJobListing.md index 48d1229d3..2091b0aa4 100644 --- a/build/docs/ReportingExportJobListing.md +++ b/build/docs/ReportingExportJobListing.md @@ -11,11 +11,11 @@ title: ReportingExportJobListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ReportingExportMetadataJobListing.md b/build/docs/ReportingExportMetadataJobListing.md index 499f53a9f..3bf4b8adc 100644 --- a/build/docs/ReportingExportMetadataJobListing.md +++ b/build/docs/ReportingExportMetadataJobListing.md @@ -11,11 +11,11 @@ title: ReportingExportMetadataJobListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ResponseEntityList.md b/build/docs/ResponseEntityList.md index 233d56e87..adb138b96 100644 --- a/build/docs/ResponseEntityList.md +++ b/build/docs/ResponseEntityList.md @@ -12,11 +12,11 @@ Query result list | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ResponseEntityListing.md b/build/docs/ResponseEntityListing.md index 807fd18ea..bbefba9d0 100644 --- a/build/docs/ResponseEntityListing.md +++ b/build/docs/ResponseEntityListing.md @@ -11,11 +11,11 @@ title: ResponseEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ResponseSetEntityListing.md b/build/docs/ResponseSetEntityListing.md index 3ac3e7be0..dd299a749 100644 --- a/build/docs/ResponseSetEntityListing.md +++ b/build/docs/ResponseSetEntityListing.md @@ -11,11 +11,11 @@ title: ResponseSetEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/Room.md b/build/docs/Room.md index 8173038e8..c834bfba8 100644 --- a/build/docs/Room.md +++ b/build/docs/Room.md @@ -7,7 +7,7 @@ title: Room |Name | Type | Description | Notes| |------------ | ------------- | ------------- | -------------| -| **_id** | **String** | The jid of the room | [optional] | +| **_id** | **String** | The jid of the room if adhoc, the id of the group for group rooms | [optional] | | **name** | **String** | | [optional] | | **dateCreated** | [**Date**](Date.html) | Room's created time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] | | **roomType** | **String** | The type of room | [optional] | @@ -16,6 +16,7 @@ title: Room | **participantLimit** | **Int** | Room's size limit | [optional] | | **owners** | [**[UserReference]**](UserReference.html) | Room's owners | [optional] | | **pinnedMessages** | [**[AddressableEntityRef]**](AddressableEntityRef.html) | Room's pinned messages | [optional] | +| **jid** | **String** | The jid of the room | [optional] | | **selfUri** | **String** | The URI for this object | [optional] | {: class="table table-striped"} diff --git a/build/docs/RoutingAPI.md b/build/docs/RoutingAPI.md index 5f8ce7f1e..78dfda421 100644 --- a/build/docs/RoutingAPI.md +++ b/build/docs/RoutingAPI.md @@ -2180,7 +2180,7 @@ RoutingAPI.getRoutingMessageRecipients(messengerType: messengerType, name: name, | Name | Type | Description | Notes | | ------------- | ------------- | ------------- | ------------- | -| **messengerType** | **String**| Messenger Type | [optional]
**Values**: sms ("sms"), facebook ("facebook"), twitter ("twitter"), line ("line"), whatsapp ("whatsapp"), _open ("open"), instagram ("instagram") | +| **messengerType** | **String**| Messenger Type | [optional]
**Values**: sms ("sms"), facebook ("facebook"), twitter ("twitter"), whatsapp ("whatsapp"), _open ("open"), instagram ("instagram") | | **name** | **String**| Recipient Name | [optional] | | **pageSize** | **Int**| Page size | [optional] | | **pageNumber** | **Int**| Page number | [optional] | diff --git a/build/docs/RuleSetEntityListing.md b/build/docs/RuleSetEntityListing.md index bbddc2eb0..de16fa1df 100644 --- a/build/docs/RuleSetEntityListing.md +++ b/build/docs/RuleSetEntityListing.md @@ -11,11 +11,11 @@ title: RuleSetEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ScheduleDivisionViewEntityListing.md b/build/docs/ScheduleDivisionViewEntityListing.md index f84c90e4b..3ba112fa4 100644 --- a/build/docs/ScheduleDivisionViewEntityListing.md +++ b/build/docs/ScheduleDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: ScheduleDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ScheduleEntityListing.md b/build/docs/ScheduleEntityListing.md index 851f2d96e..997e2f164 100644 --- a/build/docs/ScheduleEntityListing.md +++ b/build/docs/ScheduleEntityListing.md @@ -11,11 +11,11 @@ title: ScheduleEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ScheduleGroupDivisionViewEntityListing.md b/build/docs/ScheduleGroupDivisionViewEntityListing.md index a76edc57b..ab8c1fed7 100644 --- a/build/docs/ScheduleGroupDivisionViewEntityListing.md +++ b/build/docs/ScheduleGroupDivisionViewEntityListing.md @@ -11,11 +11,11 @@ title: ScheduleGroupDivisionViewEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ScheduleGroupEntityListing.md b/build/docs/ScheduleGroupEntityListing.md index 5ddd9c038..52524dc2b 100644 --- a/build/docs/ScheduleGroupEntityListing.md +++ b/build/docs/ScheduleGroupEntityListing.md @@ -11,11 +11,11 @@ title: ScheduleGroupEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ScreenRecordingSessionListing.md b/build/docs/ScreenRecordingSessionListing.md index d0ca8f37a..a81031512 100644 --- a/build/docs/ScreenRecordingSessionListing.md +++ b/build/docs/ScreenRecordingSessionListing.md @@ -11,11 +11,11 @@ title: ScreenRecordingSessionListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ScriptEntityListing.md b/build/docs/ScriptEntityListing.md index aad5bcf2c..0dab920e2 100644 --- a/build/docs/ScriptEntityListing.md +++ b/build/docs/ScriptEntityListing.md @@ -11,11 +11,11 @@ title: ScriptEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SecurityProfileEntityListing.md b/build/docs/SecurityProfileEntityListing.md index 6e31d6450..eafc787a0 100644 --- a/build/docs/SecurityProfileEntityListing.md +++ b/build/docs/SecurityProfileEntityListing.md @@ -11,11 +11,11 @@ title: SecurityProfileEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SegmentListing.md b/build/docs/SegmentListing.md index c0176eb4a..76e766519 100644 --- a/build/docs/SegmentListing.md +++ b/build/docs/SegmentListing.md @@ -11,11 +11,11 @@ title: SegmentListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/ShareEntityListing.md b/build/docs/ShareEntityListing.md index fa0197396..2d85c156c 100644 --- a/build/docs/ShareEntityListing.md +++ b/build/docs/ShareEntityListing.md @@ -11,11 +11,11 @@ title: ShareEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SiteEntityListing.md b/build/docs/SiteEntityListing.md index 249c313d1..d53f197d2 100644 --- a/build/docs/SiteEntityListing.md +++ b/build/docs/SiteEntityListing.md @@ -11,11 +11,11 @@ title: SiteEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SkillEntityListing.md b/build/docs/SkillEntityListing.md index da4736c3b..d6bceaf19 100644 --- a/build/docs/SkillEntityListing.md +++ b/build/docs/SkillEntityListing.md @@ -11,11 +11,11 @@ title: SkillEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SmsAddressEntityListing.md b/build/docs/SmsAddressEntityListing.md index 47143b5ec..6df814da1 100644 --- a/build/docs/SmsAddressEntityListing.md +++ b/build/docs/SmsAddressEntityListing.md @@ -11,11 +11,11 @@ title: SmsAddressEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SmsPhoneNumberEntityListing.md b/build/docs/SmsPhoneNumberEntityListing.md index 87d72cab1..ca2ec89de 100644 --- a/build/docs/SmsPhoneNumberEntityListing.md +++ b/build/docs/SmsPhoneNumberEntityListing.md @@ -11,11 +11,11 @@ title: SmsPhoneNumberEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/StationEntityListing.md b/build/docs/StationEntityListing.md index de2d7b1ab..0952fc2db 100644 --- a/build/docs/StationEntityListing.md +++ b/build/docs/StationEntityListing.md @@ -11,11 +11,11 @@ title: StationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SttEngineEntityListing.md b/build/docs/SttEngineEntityListing.md index 0d26841ed..0298b94b1 100644 --- a/build/docs/SttEngineEntityListing.md +++ b/build/docs/SttEngineEntityListing.md @@ -11,11 +11,11 @@ title: SttEngineEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SubjectDivisionGrantsEntityListing.md b/build/docs/SubjectDivisionGrantsEntityListing.md index 4495e1c46..f2e0db151 100644 --- a/build/docs/SubjectDivisionGrantsEntityListing.md +++ b/build/docs/SubjectDivisionGrantsEntityListing.md @@ -11,11 +11,11 @@ title: SubjectDivisionGrantsEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SupportedContentListing.md b/build/docs/SupportedContentListing.md index 5497f0676..6eac7ff97 100644 --- a/build/docs/SupportedContentListing.md +++ b/build/docs/SupportedContentListing.md @@ -11,11 +11,11 @@ title: SupportedContentListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SurveyFormEntityListing.md b/build/docs/SurveyFormEntityListing.md index 446664a34..437a11374 100644 --- a/build/docs/SurveyFormEntityListing.md +++ b/build/docs/SurveyFormEntityListing.md @@ -11,11 +11,11 @@ title: SurveyFormEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SystemPromptAssetEntityListing.md b/build/docs/SystemPromptAssetEntityListing.md index fd9b624eb..6d926455f 100644 --- a/build/docs/SystemPromptAssetEntityListing.md +++ b/build/docs/SystemPromptAssetEntityListing.md @@ -11,11 +11,11 @@ title: SystemPromptAssetEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/SystemPromptEntityListing.md b/build/docs/SystemPromptEntityListing.md index 306237b8f..4a64dee1e 100644 --- a/build/docs/SystemPromptEntityListing.md +++ b/build/docs/SystemPromptEntityListing.md @@ -11,11 +11,11 @@ title: SystemPromptEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TagValueEntityListing.md b/build/docs/TagValueEntityListing.md index efeddf4c4..6c1639c4e 100644 --- a/build/docs/TagValueEntityListing.md +++ b/build/docs/TagValueEntityListing.md @@ -11,11 +11,11 @@ title: TagValueEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TelephonyProvidersEdgeAPI.md b/build/docs/TelephonyProvidersEdgeAPI.md index 1be7d1ab1..8c1284751 100644 --- a/build/docs/TelephonyProvidersEdgeAPI.md +++ b/build/docs/TelephonyProvidersEdgeAPI.md @@ -3340,7 +3340,7 @@ TelephonyProvidersEdgeAPI.getTelephonyProvidersEdgesPhones(pageNumber: pageNumbe | ------------- | ------------- | ------------- | ------------- | | **pageNumber** | **Int**| Page number | [optional] | | **pageSize** | **Int**| Page size | [optional] | -| **sortBy** | **String**| The field to sort by | [optional]
**Values**: name ("name"), statusOperationalstatus ("status.operationalStatus"), secondarystatusOperationalstatus ("secondaryStatus.operationalStatus") | +| **sortBy** | **String**| The field to sort by | [optional]
**Values**: _id ("id"), name ("name"), statusOperationalstatus ("status.operationalStatus"), secondarystatusOperationalstatus ("secondaryStatus.operationalStatus") | | **sortOrder** | **String**| Sort order | [optional] | | **siteId** | **String**| Filter by site.id | [optional] | | **webRtcUserId** | **String**| Filter by webRtcUser.id | [optional] | diff --git a/build/docs/TimeZoneEntityListing.md b/build/docs/TimeZoneEntityListing.md index 8750a1e15..fff3c3034 100644 --- a/build/docs/TimeZoneEntityListing.md +++ b/build/docs/TimeZoneEntityListing.md @@ -11,11 +11,11 @@ title: TimeZoneEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TrunkBaseEntityListing.md b/build/docs/TrunkBaseEntityListing.md index f7aefbbaa..f8da0aff8 100644 --- a/build/docs/TrunkBaseEntityListing.md +++ b/build/docs/TrunkBaseEntityListing.md @@ -11,11 +11,11 @@ title: TrunkBaseEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TrunkEntityListing.md b/build/docs/TrunkEntityListing.md index cac82e9b1..f17b1a9c9 100644 --- a/build/docs/TrunkEntityListing.md +++ b/build/docs/TrunkEntityListing.md @@ -11,11 +11,11 @@ title: TrunkEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TrunkMetabaseEntityListing.md b/build/docs/TrunkMetabaseEntityListing.md index 2245e56a9..01b6d31b4 100644 --- a/build/docs/TrunkMetabaseEntityListing.md +++ b/build/docs/TrunkMetabaseEntityListing.md @@ -12,11 +12,11 @@ title: TrunkMetabaseEntityListing | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | | **totalNumberOfEntities** | **Int64** | The total organization-wide number of entities. | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TrustEntityListing.md b/build/docs/TrustEntityListing.md index 51fbbe566..e8831902c 100644 --- a/build/docs/TrustEntityListing.md +++ b/build/docs/TrustEntityListing.md @@ -11,11 +11,11 @@ title: TrustEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TrustGroupEntityListing.md b/build/docs/TrustGroupEntityListing.md index e97c0c63e..8689daaa5 100644 --- a/build/docs/TrustGroupEntityListing.md +++ b/build/docs/TrustGroupEntityListing.md @@ -11,11 +11,11 @@ title: TrustGroupEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TrustUserEntityListing.md b/build/docs/TrustUserEntityListing.md index 88158f84b..53b44b8b6 100644 --- a/build/docs/TrustUserEntityListing.md +++ b/build/docs/TrustUserEntityListing.md @@ -11,11 +11,11 @@ title: TrustUserEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TrustorEntityListing.md b/build/docs/TrustorEntityListing.md index 45b42758e..a03be05bf 100644 --- a/build/docs/TrustorEntityListing.md +++ b/build/docs/TrustorEntityListing.md @@ -11,11 +11,11 @@ title: TrustorEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TtsEngineEntityListing.md b/build/docs/TtsEngineEntityListing.md index d5640c748..63e4afd8b 100644 --- a/build/docs/TtsEngineEntityListing.md +++ b/build/docs/TtsEngineEntityListing.md @@ -11,11 +11,11 @@ title: TtsEngineEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/TtsVoiceEntityListing.md b/build/docs/TtsVoiceEntityListing.md index 1c4695ebd..559383473 100644 --- a/build/docs/TtsVoiceEntityListing.md +++ b/build/docs/TtsVoiceEntityListing.md @@ -11,11 +11,11 @@ title: TtsVoiceEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UCIntegrationListing.md b/build/docs/UCIntegrationListing.md index 2e98bd62c..6ac08f62d 100644 --- a/build/docs/UCIntegrationListing.md +++ b/build/docs/UCIntegrationListing.md @@ -11,11 +11,11 @@ title: UCIntegrationListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UnifiedCommunicationsIntegrationListing.md b/build/docs/UnifiedCommunicationsIntegrationListing.md index 6de4de54a..0cdbc26f9 100644 --- a/build/docs/UnifiedCommunicationsIntegrationListing.md +++ b/build/docs/UnifiedCommunicationsIntegrationListing.md @@ -11,11 +11,11 @@ title: UnifiedCommunicationsIntegrationListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UserAppEntityListing.md b/build/docs/UserAppEntityListing.md index 27838b2d0..3db8699a3 100644 --- a/build/docs/UserAppEntityListing.md +++ b/build/docs/UserAppEntityListing.md @@ -11,11 +11,11 @@ title: UserAppEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UserEntityListing.md b/build/docs/UserEntityListing.md index 3f9674461..cc794479b 100644 --- a/build/docs/UserEntityListing.md +++ b/build/docs/UserEntityListing.md @@ -11,11 +11,11 @@ title: UserEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UserLanguageEntityListing.md b/build/docs/UserLanguageEntityListing.md index 6c8753c22..ecb580114 100644 --- a/build/docs/UserLanguageEntityListing.md +++ b/build/docs/UserLanguageEntityListing.md @@ -11,11 +11,11 @@ title: UserLanguageEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UserProfileEntityListing.md b/build/docs/UserProfileEntityListing.md index 5b05bc294..f66c3427a 100644 --- a/build/docs/UserProfileEntityListing.md +++ b/build/docs/UserProfileEntityListing.md @@ -11,11 +11,11 @@ title: UserProfileEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UserQueueEntityListing.md b/build/docs/UserQueueEntityListing.md index d047c8d92..c7affa3c3 100644 --- a/build/docs/UserQueueEntityListing.md +++ b/build/docs/UserQueueEntityListing.md @@ -11,11 +11,11 @@ title: UserQueueEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UserRecordingEntityListing.md b/build/docs/UserRecordingEntityListing.md index 2de4fa104..b689b7b94 100644 --- a/build/docs/UserRecordingEntityListing.md +++ b/build/docs/UserRecordingEntityListing.md @@ -11,11 +11,11 @@ title: UserRecordingEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UserSkillEntityListing.md b/build/docs/UserSkillEntityListing.md index 75962e08b..b3a092971 100644 --- a/build/docs/UserSkillEntityListing.md +++ b/build/docs/UserSkillEntityListing.md @@ -11,11 +11,11 @@ title: UserSkillEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/UtilizationLabelEntityListing.md b/build/docs/UtilizationLabelEntityListing.md index 3901524bb..6e396edd6 100644 --- a/build/docs/UtilizationLabelEntityListing.md +++ b/build/docs/UtilizationLabelEntityListing.md @@ -11,11 +11,11 @@ title: UtilizationLabelEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/VoicemailMessageEntityListing.md b/build/docs/VoicemailMessageEntityListing.md index 8a7b66b80..c54683f58 100644 --- a/build/docs/VoicemailMessageEntityListing.md +++ b/build/docs/VoicemailMessageEntityListing.md @@ -11,11 +11,11 @@ title: VoicemailMessageEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/WebChatMemberInfoEntityList.md b/build/docs/WebChatMemberInfoEntityList.md index 06aef5e0b..ecf939855 100644 --- a/build/docs/WebChatMemberInfoEntityList.md +++ b/build/docs/WebChatMemberInfoEntityList.md @@ -11,11 +11,11 @@ title: WebChatMemberInfoEntityList | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/WhatsAppIntegrationEntityListing.md b/build/docs/WhatsAppIntegrationEntityListing.md index 2c3f3e26d..8c642e36d 100644 --- a/build/docs/WhatsAppIntegrationEntityListing.md +++ b/build/docs/WhatsAppIntegrationEntityListing.md @@ -11,11 +11,11 @@ title: WhatsAppIntegrationEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/WorkspaceEntityListing.md b/build/docs/WorkspaceEntityListing.md index ce2fbe446..199da12c3 100644 --- a/build/docs/WorkspaceEntityListing.md +++ b/build/docs/WorkspaceEntityListing.md @@ -11,11 +11,11 @@ title: WorkspaceEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/WorkspaceMemberEntityListing.md b/build/docs/WorkspaceMemberEntityListing.md index 9a29f46b7..a9ff29d61 100644 --- a/build/docs/WorkspaceMemberEntityListing.md +++ b/build/docs/WorkspaceMemberEntityListing.md @@ -11,11 +11,11 @@ title: WorkspaceMemberEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/WrapupCodeEntityListing.md b/build/docs/WrapupCodeEntityListing.md index bd35b4a75..7951a48b4 100644 --- a/build/docs/WrapupCodeEntityListing.md +++ b/build/docs/WrapupCodeEntityListing.md @@ -11,11 +11,11 @@ title: WrapupCodeEntityListing | **pageSize** | **Int** | | [optional] | | **pageNumber** | **Int** | | [optional] | | **total** | **Int64** | | [optional] | -| **previousUri** | **String** | | [optional] | | **lastUri** | **String** | | [optional] | | **firstUri** | **String** | | [optional] | | **selfUri** | **String** | | [optional] | | **nextUri** | **String** | | [optional] | +| **previousUri** | **String** | | [optional] | | **pageCount** | **Int** | | [optional] | {: class="table table-striped"} diff --git a/build/docs/index.md b/build/docs/index.md index 031dba037..92bec3924 100644 --- a/build/docs/index.md +++ b/build/docs/index.md @@ -12,7 +12,7 @@ This package's source is on github at https://github.com/MyPureCloud/platform-cl Reference the SDK's pod in your project's Podfile: ``` -pod 'PureCloudPlatformClientV2', :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '142.0.0' +pod 'PureCloudPlatformClientV2', :git => 'https://github.com/MyPureCloud/platform-client-sdk-ios.git', :tag => '143.0.0' ``` Then install your project's dependencies: diff --git a/build/docs/releaseNotes.md b/build/docs/releaseNotes.md index b75a1daae..a2450b5ce 100644 --- a/build/docs/releaseNotes.md +++ b/build/docs/releaseNotes.md @@ -1,465 +1,67 @@ -Platform API version: 8165 +Platform API version: 8189 -# Major Changes (7 changes) +# Major Changes (8 changes) -**/api/v2/conversations/messaging/stickers/{messengerType}** (1 change) +**GET /api/v2/quality/evaluations/query** (2 changes) -* Path /api/v2/conversations/messaging/stickers/{messengerType} was removed - -**MessagingSticker** (1 change) - -* Model MessagingSticker was removed - -**MessagingStickerEntityListing** (1 change) - -* Model MessagingStickerEntityListing was removed - -**FieldConfig** (1 change) - -* Enum value externalContact was removed from property entityType - -**KeyPerformanceIndicator** (1 change) - -* Enum value NumberOfTransfers was removed from property kpiType - -**EngineIntegration** (1 change) - -* Property name was removed - -**FieldConfigs** (1 change) - -* Property externalContact was removed - - -# Minor Changes (168 changes) - -**/api/v2/analytics/reporting/settings/dashboards/query** (1 change) - -* Operation get was added. Summary: Get list of dashboard configurations - -**/api/v2/conversations/emails/{conversationId}/reconnect** (2 changes) - -* Path was added -* Operation POST was added - -**/api/v2/routing/utilization/labels/{labelId}** (4 changes) - -* Path was added -* Operation GET was added -* Operation PUT was added -* Operation DELETE was added - -**/api/v2/routing/utilization/labels/{labelId}/agents** (2 changes) - -* Path was added -* Operation GET was added - -**/api/v2/routing/utilization/labels** (3 changes) - -* Path was added -* Operation GET was added -* Operation POST was added - -**/api/v2/speechandtextanalytics/categories** (3 changes) - -* Path was added -* Operation GET was added -* Operation POST was added - -**/api/v2/speechandtextanalytics/categories/{categoryId}** (4 changes) - -* Path was added -* Operation GET was added -* Operation PUT was added -* Operation DELETE was added - -**/api/v2/speechandtextanalytics/conversations/{conversationId}/categories** (2 changes) - -* Path was added -* Operation GET was added - -**GET /api/v2/speechandtextanalytics/topics/general/status** (1 change) - -* Response 405 was added - -**/api/v2/learning/assignments/{assignmentId}/steps/{stepId}** (3 changes) - -* Path was added -* Operation GET was added -* Operation PATCH was added - -**/api/v2/learning/modules/{moduleId}/preview** (3 changes) - -* Path was added -* Operation GET was added -* Operation PUT was added - -**/api/v2/learning/scorm/{scormId}** (2 changes) - -* Path was added -* Operation GET was added - -**/api/v2/learning/scorm** (2 changes) - -* Path was added -* Operation POST was added - -**POST /api/v2/taskmanagement/workitems/{workitemId}/terminate** (1 change) - -* Response 409 was added - -**BotAggregationQuery** (2 changes) - -* Enum value oBotSessionCollection was added to property metrics -* Enum value oBotSessionCollectionSelfServed was added to property metrics - -**BotAggregationView** (2 changes) - -* Enum value oBotSessionCollection was added to property target -* Enum value oBotSessionCollectionSelfServed was added to property target - -**AnalyticsSession** (2 changes) - -* Optional property detectedSpeechEnd was added -* Optional property detectedSpeechStart was added - -**SegmentDetailQueryPredicate** (2 changes) - -* Enum value detectedSpeechEnd was added to property dimension -* Enum value detectedSpeechStart was added to property dimension - -**DashboardConfiguration** (2 changes) - -* Optional property shared was added -* Optional property dashboardsSharedWith was added - -**DashboardsSharedWith** (1 change) - -* Model was added - -**ViewFilter** (15 changes) - -* Optional property agentTalkDurationMilliseconds was added -* Optional property customerTalkDurationMilliseconds was added -* Optional property overtalkDurationMilliseconds was added -* Optional property silenceDurationMilliseconds was added -* Optional property acdDurationMilliseconds was added -* Optional property ivrDurationMilliseconds was added -* Optional property otherDurationMilliseconds was added -* Optional property agentTalkPercentage was added -* Optional property customerTalkPercentage was added -* Optional property overtalkPercentage was added -* Optional property silencePercentage was added -* Optional property acdPercentage was added -* Optional property ivrPercentage was added -* Optional property otherPercentage was added -* Optional property overtalkInstances was added - -**KnowledgeBaseReference** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**Limit** (1 change) - -* Enum value social.media was added to property namespace - -**ContactIdentifier** (1 change) - -* Enum value ExternalId was added to property type - -**ConversationMessageMetadataEvent** (1 change) - -* Enum value Video was added to property eventType +* Parameter sortBy was removed +* Parameter nextPage was removed **CreateCallRequest** (1 change) -* Optional property attributes was added - -**ConversationEventVideo** (1 change) - -* Model was added - -**ConversationMessageEvent** (2 changes) - -* Enum value Video was added to property eventType -* Optional property video was added - -**KnowledgeBase** (5 changes) - -* Enum value hi-IN was added to property coreLanguage -* Enum value th-TH was added to property coreLanguage -* Enum value hu-HU was added to property coreLanguage -* Enum value vi-VN was added to property coreLanguage -* Enum value uk-UA was added to property coreLanguage - -**KnowledgeCategory** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeSearchDocumentV1** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeExtendedCategory** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeImport** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeDocument** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeBaseCreateRequest** (5 changes) - -* Enum value hi-IN was added to property coreLanguage -* Enum value th-TH was added to property coreLanguage -* Enum value hu-HU was added to property coreLanguage -* Enum value vi-VN was added to property coreLanguage -* Enum value uk-UA was added to property coreLanguage - -**KnowledgeOperationSource** (1 change) - -* Model was added - -**KnowledgeDocumentResponse** (2 changes) - -* Optional property source was added -* Optional property readonly was added - -**KnowledgeExportJobDocumentsFilter** (1 change) - -* Optional property sourceId was added - -**KnowledgeExportJobResponse** (1 change) - -* Optional property source was added - -**KnowledgeExportJobRequest** (1 change) +* Property attributes was removed -* Optional property sourceId was added +**MessageData** (1 change) -**KnowledgeSearchDocumentResponse** (2 changes) +* Enum value line was removed from property messengerType -* Optional property source was added -* Optional property readonly was added +**MessagingIntegration** (1 change) -**ApprovalNamespace** (1 change) +* Enum value line was removed from property messengerType -* Enum value social.media was added to property namespace +**ConversationThreadingWindowSetting** (1 change) -**LimitChangeRequestDetails** (1 change) +* Enum value line was removed from property messengerType -* Enum value social.media was added to property namespace +**Miner** (1 change) -**StatusChange** (1 change) +* Enum value nl-nl was removed from property language -* Enum value social.media was added to property namespace +**Recipient** (1 change) -**RecordingMessagingMessage** (4 changes) +* Enum value line was removed from property messengerType -* Optional property purpose was added -* Optional property participantId was added -* Optional property queue was added -* Optional property workflow was added -**UserQueue** (1 change) +# Minor Changes (8 changes) -* id is no longer readonly +**GET /api/v2/speechandtextanalytics/programs/unpublished** (1 change) -**UpdateUtilizationLabelRequest** (1 change) - -* Model was added - -**UtilizationLabelEntityListing** (1 change) - -* Model was added - -**CreateUtilizationLabelRequest** (1 change) - -* Model was added - -**UtilizationResponse** (1 change) - -* Optional property labelUtilizations was added - -**UtilizationRequest** (1 change) - -* Optional property labelUtilizations was added - -**AgentMaxUtilizationResponse** (1 change) - -* Optional property labelUtilizations was added - -**CategoriesEntityListing** (1 change) - -* Model was added - -**InfixOperator** (1 change) - -* Model was added - -**Operand** (1 change) - -* Model was added - -**OperandPosition** (1 change) - -* Model was added - -**OperatorPosition** (1 change) - -* Model was added - -**StaCategory** (1 change) - -* Model was added - -**Term** (1 change) - -* Model was added - -**CategoryRequest** (1 change) - -* Model was added - -**EngineIntegration** (1 change) - -* id is no longer readonly - -**ConversationCategoriesEntityListing** (1 change) - -* Model was added - -**ConversationCategory** (1 change) - -* Model was added - -**VoicemailSearchCriteria** (1 change) - -* Enum value DATE_RANGE was added to property type - -**CobrowseSettings** (1 change) - -* Optional property pauseCriteria was added - -**LearningAssignment** (5 changes) - -* Optional property assessmentPercentageScore was added -* Optional property assessmentCompletionPercentage was added -* Optional property completionPercentage was added -* Optional property steps was added -* Optional property nextStep was added - -**LearningModule** (2 changes) - -* Optional property enforceContentOrder was added -* Optional property reviewAssessmentResults was added - -**ReviewAssessmentResults** (2 changes) - -* Optional property byAssignees was added -* Optional property byViewers was added - -**LearningModulePreviewGetResponse** (1 change) - -* Model was added - -**LearningModulePreviewGetResponseAssignment** (1 change) - -* Model was added - -**LearningModulePreviewGetResponseStep** (1 change) - -* Model was added - -**LearningModulePreviewGetScoStructure** (1 change) - -* Model was added - -**LearningModuleRequest** (2 changes) - -* Optional property enforceContentOrder was added -* Optional property reviewAssessmentResults was added - -**LearningModulePreviewUpdateResponse** (1 change) - -* Model was added - -**LearningModulePreviewUpdateResponseAssignment** (1 change) - -* Model was added - -**LearningModulePreviewUpdateResponseCurrentStep** (1 change) - -* Model was added - -**LearningModulePreviewUpdateScoStructure** (1 change) - -* Model was added - -**LearningModulePreviewUpdateStep** (1 change) - -* Model was added - -**LearningModulePreviewUpdateRequest** (1 change) - -* Model was added - -**LearningModulePreviewUpdateRequestCurrentStep** (1 change) - -* Model was added +* Response 405 was added -**AssignedLearningModule** (2 changes) +**Room** (1 change) -* Optional property enforceContentOrder was added -* Optional property reviewAssessmentResults was added +* Optional property jid was added -**LearningScormResponse** (1 change) +**CampaignBusinessCategoryMetrics** (1 change) * Model was added -**LearningScormUploadResponse** (1 change) +**FlowExecutionDataQueryResult** (1 change) -* Model was added +* Optional property flowWarningReason was added -**LearningScormUploadRequest** (1 change) +**RecipientAdditionalIdentifier** (3 changes) -* Model was added +* Enum value Topic was added to property type +* Enum value IngestionRule was added to property type +* Enum value IngestionRuleVersion was added to property type +**EvaluationResponse** (1 change) -# Point Changes (2 changes) +* Optional property revisionCreatedDate was added -**POST /api/v2/analytics/ratelimits/aggregates/query** (2 changes) -* Description was changed -* Summary was changed +# Point Changes (0 changes) diff --git a/build/src/APIs/AlertingAPI.swift b/build/src/APIs/AlertingAPI.swift index fe3dd2ac7..7f3ab04ad 100644 --- a/build/src/APIs/AlertingAPI.swift +++ b/build/src/APIs/AlertingAPI.swift @@ -2214,8 +2214,8 @@ open class AlertingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter expand: (query) Which fields, if any, to expand (optional) @@ -4169,8 +4169,8 @@ open class AlertingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter expand: (query) Which fields, if any, to expand (optional) @@ -4572,8 +4572,8 @@ open class AlertingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) (optional) @@ -5468,8 +5468,8 @@ open class AlertingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) (optional) diff --git a/build/src/APIs/AnalyticsAPI.swift b/build/src/APIs/AnalyticsAPI.swift index f9220e9a5..f8a087157 100644 --- a/build/src/APIs/AnalyticsAPI.swift +++ b/build/src/APIs/AnalyticsAPI.swift @@ -5692,8 +5692,8 @@ open class AnalyticsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter sortBy: (query) (optional) @@ -5851,8 +5851,8 @@ open class AnalyticsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -5940,8 +5940,8 @@ open class AnalyticsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -6250,8 +6250,8 @@ open class AnalyticsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 7, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter dashboardType: (query) List dashboard of given type @@ -6516,8 +6516,8 @@ open class AnalyticsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 7, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -15611,8 +15611,8 @@ open class AnalyticsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 7, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) diff --git a/build/src/APIs/ArchitectAPI.swift b/build/src/APIs/ArchitectAPI.swift index ac9fc83c2..9ab0678f2 100644 --- a/build/src/APIs/ArchitectAPI.swift +++ b/build/src/APIs/ArchitectAPI.swift @@ -1711,8 +1711,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter name: (query) Object name to search for @@ -2032,8 +2032,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter _id: (query) Consuming object ID @@ -2291,8 +2291,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter _id: (query) Consumed object ID @@ -2628,8 +2628,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter name: (query) Name to search for (optional) @@ -3126,8 +3126,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -3445,8 +3445,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter name: (query) Name to search for (optional) @@ -3698,8 +3698,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -3799,8 +3799,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -4003,8 +4003,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -4107,8 +4107,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -4853,8 +4853,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter promptId: (path) Prompt ID @@ -5029,8 +5029,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -5378,8 +5378,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -5482,8 +5482,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -5607,8 +5607,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -5709,8 +5709,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -6464,8 +6464,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter promptId: (path) Prompt ID @@ -6645,8 +6645,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -10802,8 +10802,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter flowId: (path) Flow ID @@ -14973,8 +14973,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter type: (query) Type (optional) @@ -15481,8 +15481,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter datatableId: (path) id of datatable @@ -15597,8 +15597,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter expand: (query) Expand instructions for the result (optional) @@ -15787,8 +15787,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter expand: (query) Expand instructions for the result (optional) @@ -15955,8 +15955,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter type: (query) Type (optional) @@ -16514,8 +16514,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -16623,8 +16623,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -17744,8 +17744,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -17853,8 +17853,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -31470,6 +31470,7 @@ open class ArchitectAPI { "pageCount" : 5, "pageNumber" : 6, "entities" : [ { + "flowWarningReason" : "flowWarningReason", "startDateTime" : "2000-01-23T04:56:07.000+00:00", "conversationId" : "conversationId", "selfUri" : "https://openapi-generator.tech", @@ -31482,6 +31483,7 @@ open class ArchitectAPI { "flowName" : "flowName", "flowType" : "bot" }, { + "flowWarningReason" : "flowWarningReason", "startDateTime" : "2000-01-23T04:56:07.000+00:00", "conversationId" : "conversationId", "selfUri" : "https://openapi-generator.tech", @@ -31498,8 +31500,8 @@ open class ArchitectAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) query diff --git a/build/src/APIs/AuthorizationAPI.swift b/build/src/APIs/AuthorizationAPI.swift index 7b43cf78d..068781c39 100644 --- a/build/src/APIs/AuthorizationAPI.swift +++ b/build/src/APIs/AuthorizationAPI.swift @@ -453,8 +453,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -725,8 +725,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter permission: (query) The permission string, including the object to access, e.g. routing:queue:view @@ -822,8 +822,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter subjectId: (path) Subject ID (user or group) @@ -953,8 +953,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -11994,8 +11994,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter roleId: (path) Role ID @@ -12655,8 +12655,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter roleId: (path) Role ID @@ -16345,8 +16345,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -33518,8 +33518,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter force: (query) Restore default roles (optional) @@ -39433,8 +39433,8 @@ open class AuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) Organization roles list diff --git a/build/src/APIs/ChatAPI.swift b/build/src/APIs/ChatAPI.swift index e79fbd59e..b134bd647 100644 --- a/build/src/APIs/ChatAPI.swift +++ b/build/src/APIs/ChatAPI.swift @@ -348,6 +348,7 @@ open class ChatAPI { "id" : "id" } ], "dateCreated" : "2000-01-23T04:56:07.000+00:00", + "jid" : "jid", "subject" : "subject", "selfUri" : "https://openapi-generator.tech", "name" : "name", diff --git a/build/src/APIs/CoachingAPI.swift b/build/src/APIs/CoachingAPI.swift index 146fa1e95..1ed476bf1 100644 --- a/build/src/APIs/CoachingAPI.swift +++ b/build/src/APIs/CoachingAPI.swift @@ -351,8 +351,8 @@ open class CoachingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter appointmentId: (path) The ID of the coaching appointment. @@ -638,8 +638,8 @@ open class CoachingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userIds: (query) The user IDs for which to retrieve appointments @@ -854,8 +854,8 @@ open class CoachingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter interval: (query) Interval to filter data by. End date is not inclusive. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss (optional) @@ -1047,8 +1047,8 @@ open class CoachingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) diff --git a/build/src/APIs/ContentManagementAPI.swift b/build/src/APIs/ContentManagementAPI.swift index 5c185b656..ffe69cd3a 100644 --- a/build/src/APIs/ContentManagementAPI.swift +++ b/build/src/APIs/ContentManagementAPI.swift @@ -887,8 +887,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter workspaceId: (query) Workspace ID @@ -1084,8 +1084,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" } }, statusCode=200}] @@ -1224,8 +1224,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -2974,8 +2974,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter entityId: (query) Filters the shares returned to only the entity specified by the value of this parameter. (optional) @@ -3307,8 +3307,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -3958,8 +3958,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter workspaceId: (path) Workspace ID @@ -5153,8 +5153,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter workspaceId: (path) Workspace ID @@ -5330,8 +5330,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter workspaceId: (path) Workspace ID @@ -5483,8 +5483,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -6119,8 +6119,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" } }, statusCode=200}] @@ -7748,8 +7748,8 @@ open class ContentManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter workspaceId: (path) Workspace ID diff --git a/build/src/APIs/ConversationsAPI.swift b/build/src/APIs/ConversationsAPI.swift index a57bcf3c5..f09181b6c 100644 --- a/build/src/APIs/ConversationsAPI.swift +++ b/build/src/APIs/ConversationsAPI.swift @@ -45541,8 +45541,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter communicationType: (query) Call or Chat communication filtering (optional) @@ -46635,8 +46635,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -46961,8 +46961,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -47145,8 +47145,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size, maximum 50 (optional) @@ -48015,8 +48015,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -48673,8 +48673,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -49134,8 +49134,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter conversationId: (path) conversationId @@ -49852,8 +49852,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -51495,8 +51495,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -51578,8 +51578,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -51875,8 +51875,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -52024,8 +52024,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -52272,8 +52272,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -52519,8 +52519,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -52764,8 +52764,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -53020,8 +53020,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -53166,8 +53166,8 @@ open class ConversationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/ExternalContactsAPI.swift b/build/src/APIs/ExternalContactsAPI.swift index a1ee7c43b..e56ece221 100644 --- a/build/src/APIs/ExternalContactsAPI.swift +++ b/build/src/APIs/ExternalContactsAPI.swift @@ -1081,8 +1081,8 @@ open class ExternalContactsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech", "partialResults" : true }, statusCode=200}] @@ -2863,8 +2863,8 @@ open class ExternalContactsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech", "partialResults" : true }, statusCode=200}] @@ -2980,8 +2980,8 @@ open class ExternalContactsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech", "partialResults" : true }, statusCode=200}] @@ -3225,8 +3225,8 @@ open class ExternalContactsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech", "partialResults" : true }, statusCode=200}] diff --git a/build/src/APIs/FaxAPI.swift b/build/src/APIs/FaxAPI.swift index f309d4d73..147d658dc 100644 --- a/build/src/APIs/FaxAPI.swift +++ b/build/src/APIs/FaxAPI.swift @@ -330,8 +330,8 @@ open class FaxAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/GamificationAPI.swift b/build/src/APIs/GamificationAPI.swift index 6625cbc50..9cd6e7109 100644 --- a/build/src/APIs/GamificationAPI.swift +++ b/build/src/APIs/GamificationAPI.swift @@ -188,8 +188,8 @@ open class GamificationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/GeneralDataProtectionRegulationAPI.swift b/build/src/APIs/GeneralDataProtectionRegulationAPI.swift index 978f8d718..18d9fdf36 100644 --- a/build/src/APIs/GeneralDataProtectionRegulationAPI.swift +++ b/build/src/APIs/GeneralDataProtectionRegulationAPI.swift @@ -140,8 +140,8 @@ open class GeneralDataProtectionRegulationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -257,8 +257,8 @@ open class GeneralDataProtectionRegulationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter searchType: (query) Search Type diff --git a/build/src/APIs/GreetingsAPI.swift b/build/src/APIs/GreetingsAPI.swift index eab1d6e7a..c17d5d3f5 100644 --- a/build/src/APIs/GreetingsAPI.swift +++ b/build/src/APIs/GreetingsAPI.swift @@ -251,8 +251,8 @@ open class GreetingsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -436,8 +436,8 @@ open class GreetingsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter groupId: (path) Group ID @@ -607,8 +607,8 @@ open class GreetingsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID diff --git a/build/src/APIs/GroupsAPI.swift b/build/src/APIs/GroupsAPI.swift index 267d29a82..443d07723 100644 --- a/build/src/APIs/GroupsAPI.swift +++ b/build/src/APIs/GroupsAPI.swift @@ -948,8 +948,8 @@ open class GroupsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter groupId: (path) Group ID @@ -1630,8 +1630,8 @@ open class GroupsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter groupId: (path) Group ID @@ -1857,8 +1857,8 @@ open class GroupsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -2097,8 +2097,8 @@ open class GroupsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/IdentityProviderAPI.swift b/build/src/APIs/IdentityProviderAPI.swift index aaed19a7b..d7889dcaa 100644 --- a/build/src/APIs/IdentityProviderAPI.swift +++ b/build/src/APIs/IdentityProviderAPI.swift @@ -657,8 +657,8 @@ open class IdentityProviderAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder diff --git a/build/src/APIs/InfrastructureAsCodeAPI.swift b/build/src/APIs/InfrastructureAsCodeAPI.swift index 41af15023..cc526409e 100644 --- a/build/src/APIs/InfrastructureAsCodeAPI.swift +++ b/build/src/APIs/InfrastructureAsCodeAPI.swift @@ -226,8 +226,8 @@ open class InfrastructureAsCodeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) diff --git a/build/src/APIs/IntegrationsAPI.swift b/build/src/APIs/IntegrationsAPI.swift index 65f8f40b1..b9e4e1521 100644 --- a/build/src/APIs/IntegrationsAPI.swift +++ b/build/src/APIs/IntegrationsAPI.swift @@ -458,8 +458,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -1127,8 +1127,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -1336,8 +1336,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter status: (query) Indicates the validity of the certificate in question. (optional) @@ -1467,8 +1467,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -1686,8 +1686,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter integrationId: (path) The integration ID for this bot group @@ -1925,8 +1925,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter integrationId: (path) The integration ID for this group of bots @@ -2034,8 +2034,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -2164,8 +2164,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -2316,8 +2316,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -2391,8 +2391,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -2548,8 +2548,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -2705,8 +2705,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -2947,8 +2947,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter botId: (path) The bot ID @@ -3037,8 +3037,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -3288,8 +3288,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter botId: (path) The Bot ID @@ -3382,8 +3382,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -4034,8 +4034,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter nuanceIntegrationId: (path) The integration ID for this group of bots @@ -4349,8 +4349,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter nuanceIntegrationId: (path) The integration ID for this group of bots @@ -4491,8 +4491,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -4734,8 +4734,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter engineId: (path) The engine ID @@ -4866,8 +4866,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -5273,8 +5273,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -5483,8 +5483,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -5593,8 +5593,8 @@ open class IntegrationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) diff --git a/build/src/APIs/JourneyAPI.swift b/build/src/APIs/JourneyAPI.swift index 89b322c9d..b61d7cbfd 100644 --- a/build/src/APIs/JourneyAPI.swift +++ b/build/src/APIs/JourneyAPI.swift @@ -779,8 +779,8 @@ open class JourneyAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -1083,8 +1083,8 @@ open class JourneyAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -1268,8 +1268,8 @@ open class JourneyAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -1560,8 +1560,8 @@ open class JourneyAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -1865,8 +1865,8 @@ open class JourneyAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter sortBy: (query) Field(s) to sort by. The response can be sorted by any first level property on the Outcome response. Prefix with '-' for descending (e.g. sortBy=displayName,-createdDate). (optional) diff --git a/build/src/APIs/KnowledgeAPI.swift b/build/src/APIs/KnowledgeAPI.swift index 980db4977..f66c36df2 100644 --- a/build/src/APIs/KnowledgeAPI.swift +++ b/build/src/APIs/KnowledgeAPI.swift @@ -6727,6 +6727,7 @@ open class KnowledgeAPI { public enum Expand_postKnowledgeGuestSessionDocumentsSearch: String { case documentvariations = "documentVariations" case documentalternatives = "documentAlternatives" + case knowledgebaselanguagecode = "knowledgeBaseLanguageCode" } @@ -7575,6 +7576,7 @@ open class KnowledgeAPI { public enum Expand_postKnowledgeKnowledgebaseDocumentsSearch: String { case documentvariations = "documentVariations" case documentalternatives = "documentAlternatives" + case knowledgebaselanguagecode = "knowledgeBaseLanguageCode" } diff --git a/build/src/APIs/LanguageUnderstandingAPI.swift b/build/src/APIs/LanguageUnderstandingAPI.swift index f25548ae0..4698ad6aa 100644 --- a/build/src/APIs/LanguageUnderstandingAPI.swift +++ b/build/src/APIs/LanguageUnderstandingAPI.swift @@ -486,8 +486,8 @@ open class LanguageUnderstandingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter domainId: (path) ID of the NLU domain. @@ -1260,8 +1260,8 @@ open class LanguageUnderstandingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter domainId: (path) ID of the NLU domain. @@ -1355,8 +1355,8 @@ open class LanguageUnderstandingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) diff --git a/build/src/APIs/LanguagesAPI.swift b/build/src/APIs/LanguagesAPI.swift index 50005ae8b..5620f4651 100644 --- a/build/src/APIs/LanguagesAPI.swift +++ b/build/src/APIs/LanguagesAPI.swift @@ -187,8 +187,8 @@ open class LanguagesAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/LearningAPI.swift b/build/src/APIs/LearningAPI.swift index 9815aad59..9c63a9ebb 100644 --- a/build/src/APIs/LearningAPI.swift +++ b/build/src/APIs/LearningAPI.swift @@ -612,8 +612,8 @@ open class LearningAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter moduleId: (query) Specifies the ID of the learning module. Fetch assignments for learning module ID (optional) @@ -928,8 +928,8 @@ open class LearningAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter moduleId: (query) Specifies the ID of the learning module. Fetch assignments for learning module ID (optional) @@ -1596,8 +1596,8 @@ open class LearningAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter isArchived: (query) Archive status (optional) @@ -2096,8 +2096,8 @@ open class LearningAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userIds: (query) The IDs of the users to include @@ -3879,8 +3879,8 @@ open class LearningAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech", "unfilteredTotal" : 5 }, statusCode=200}] diff --git a/build/src/APIs/LocationsAPI.swift b/build/src/APIs/LocationsAPI.swift index b6b7b444a..3c6607df3 100644 --- a/build/src/APIs/LocationsAPI.swift +++ b/build/src/APIs/LocationsAPI.swift @@ -272,8 +272,8 @@ open class LocationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter locationId: (path) Location ID @@ -424,8 +424,8 @@ open class LocationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/MessagingAPI.swift b/build/src/APIs/MessagingAPI.swift index 0aa00f7d8..d7f3f08bd 100644 --- a/build/src/APIs/MessagingAPI.swift +++ b/build/src/APIs/MessagingAPI.swift @@ -269,8 +269,8 @@ open class MessagingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -416,8 +416,8 @@ open class MessagingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/MobileDevicesAPI.swift b/build/src/APIs/MobileDevicesAPI.swift index 59b0eeeee..0e4c042de 100644 --- a/build/src/APIs/MobileDevicesAPI.swift +++ b/build/src/APIs/MobileDevicesAPI.swift @@ -193,8 +193,8 @@ open class MobileDevicesAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/OAuthAPI.swift b/build/src/APIs/OAuthAPI.swift index b1a9e1a19..a7a7afe7d 100644 --- a/build/src/APIs/OAuthAPI.swift +++ b/build/src/APIs/OAuthAPI.swift @@ -635,8 +635,8 @@ open class OAuthAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder diff --git a/build/src/APIs/ObjectsAPI.swift b/build/src/APIs/ObjectsAPI.swift index bc62f0075..e6a0d9c99 100644 --- a/build/src/APIs/ObjectsAPI.swift +++ b/build/src/APIs/ObjectsAPI.swift @@ -215,8 +215,8 @@ open class ObjectsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) diff --git a/build/src/APIs/OrganizationAuthorizationAPI.swift b/build/src/APIs/OrganizationAuthorizationAPI.swift index b8c53b3fa..7a7ff68e8 100644 --- a/build/src/APIs/OrganizationAuthorizationAPI.swift +++ b/build/src/APIs/OrganizationAuthorizationAPI.swift @@ -5184,8 +5184,8 @@ open class OrganizationAuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter trusteeOrgId: (path) Trustee Organization Id @@ -7185,8 +7185,8 @@ open class OrganizationAuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter trusteeOrgId: (path) Trustee Organization Id @@ -7276,8 +7276,8 @@ open class OrganizationAuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -9488,8 +9488,8 @@ open class OrganizationAuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter trustorOrgId: (path) Trustee Organization Id @@ -11364,8 +11364,8 @@ open class OrganizationAuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter trustorOrgId: (path) Trustee Organization Id @@ -11453,8 +11453,8 @@ open class OrganizationAuthorizationAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/OutboundAPI.swift b/build/src/APIs/OutboundAPI.swift index 0f7ca2bc1..30abf740d 100644 --- a/build/src/APIs/OutboundAPI.swift +++ b/build/src/APIs/OutboundAPI.swift @@ -1736,8 +1736,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -1991,8 +1991,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -2204,8 +2204,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -134698,8 +134698,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -134992,8 +134992,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -135121,8 +135121,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -135238,8 +135238,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -135420,8 +135420,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -136144,8 +136144,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -136366,8 +136366,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter includeImportStatus: (query) Include import status (optional) @@ -136637,8 +136637,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter includeImportStatus: (query) Include import status (optional) @@ -136941,8 +136941,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -137379,8 +137379,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -137748,8 +137748,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter includeImportStatus: (query) Import status (optional) @@ -137978,8 +137978,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter includeImportStatus: (query) Include import status (optional) @@ -138233,8 +138233,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -138506,8 +138506,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 7, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -138794,8 +138794,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter includeImportStatus: (query) Import status (optional) @@ -139265,8 +139265,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -139445,8 +139445,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -140318,8 +140318,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -140622,8 +140622,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -140779,8 +140779,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -141117,8 +141117,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size. The max that will be returned is 100. (optional) @@ -142826,8 +142826,8 @@ open class OutboundAPI { "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, "contactsCount" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter contactListId: (path) Contact List ID @@ -143141,8 +143141,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) The contact list filters to retrieve @@ -143647,8 +143647,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) contact list template(s) to add @@ -143798,8 +143798,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) contact list templates to get @@ -144459,8 +144459,8 @@ open class OutboundAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) import template(s) to add diff --git a/build/src/APIs/PresenceAPI.swift b/build/src/APIs/PresenceAPI.swift index d3f860497..0e4d7a9fa 100644 --- a/build/src/APIs/PresenceAPI.swift +++ b/build/src/APIs/PresenceAPI.swift @@ -2481,8 +2481,8 @@ open class PresenceAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) diff --git a/build/src/APIs/QualityAPI.swift b/build/src/APIs/QualityAPI.swift index a61a68f17..8d1893eab 100644 --- a/build/src/APIs/QualityAPI.swift +++ b/build/src/APIs/QualityAPI.swift @@ -4092,6 +4092,7 @@ open class QualityAPI { "releaseDate" : "2000-01-23T04:56:07.000+00:00", "selfUri" : "https://openapi-generator.tech", "mediaType" : [ "CALL", "CALL" ], + "revisionCreatedDate" : "2000-01-23T04:56:07.000+00:00", "assigneeApplicable" : true, "neverRelease" : true, "agentHasRead" : true, @@ -7727,8 +7728,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -12830,8 +12831,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter calibratorId: (query) user id of calibrator @@ -15253,6 +15254,7 @@ open class QualityAPI { "releaseDate" : "2000-01-23T04:56:07.000+00:00", "selfUri" : "https://openapi-generator.tech", "mediaType" : [ "CALL", "CALL" ], + "revisionCreatedDate" : "2000-01-23T04:56:07.000+00:00", "assigneeApplicable" : true, "neverRelease" : true, "agentHasRead" : true, @@ -16098,10 +16100,6 @@ open class QualityAPI { - - - - @@ -16112,9 +16110,7 @@ open class QualityAPI { - parameter pageSize: (query) The total page size requested (optional) - parameter pageNumber: (query) The page number requested (optional) - - parameter sortBy: (query) NOTE: Does not work when querying evaluations (optional) - parameter expand: (query) variable name requested by expand list (optional) - - parameter nextPage: (query) NOTE: Does not work when querying evaluations (optional) - parameter previousPage: (query) Previous page token (optional) - parameter conversationId: (query) conversationId specified (optional) - parameter agentUserId: (query) user id of the agent (optional) @@ -16133,8 +16129,8 @@ open class QualityAPI { - parameter sortOrder: (query) NOTE: Does not work when conversationId is supplied. (optional) - parameter completion: completion handler to receive the data and the error objects */ - open class func getQualityEvaluationsQuery(pageSize: Int? = nil, pageNumber: Int? = nil, sortBy: String? = nil, expand: [String]? = nil, nextPage: String? = nil, previousPage: String? = nil, conversationId: String? = nil, agentUserId: String? = nil, agentTeamId: String? = nil, evaluatorUserId: String? = nil, assigneeUserId: String? = nil, queueId: String? = nil, startTime: String? = nil, endTime: String? = nil, formContextId: String? = nil, evaluationState: [String]? = nil, isReleased: Bool? = nil, agentHasRead: Bool? = nil, expandAnswerTotalScores: Bool? = nil, maximum: Int? = nil, sortOrder: String? = nil, completion: @escaping ((_ data: EvaluationEntityListing?,_ error: Error?) -> Void)) { - let requestBuilder = getQualityEvaluationsQueryWithRequestBuilder(pageSize: pageSize, pageNumber: pageNumber, sortBy: sortBy, expand: expand, nextPage: nextPage, previousPage: previousPage, conversationId: conversationId, agentUserId: agentUserId, agentTeamId: agentTeamId, evaluatorUserId: evaluatorUserId, assigneeUserId: assigneeUserId, queueId: queueId, startTime: startTime, endTime: endTime, formContextId: formContextId, evaluationState: evaluationState, isReleased: isReleased, agentHasRead: agentHasRead, expandAnswerTotalScores: expandAnswerTotalScores, maximum: maximum, sortOrder: sortOrder) + open class func getQualityEvaluationsQuery(pageSize: Int? = nil, pageNumber: Int? = nil, expand: [String]? = nil, previousPage: String? = nil, conversationId: String? = nil, agentUserId: String? = nil, agentTeamId: String? = nil, evaluatorUserId: String? = nil, assigneeUserId: String? = nil, queueId: String? = nil, startTime: String? = nil, endTime: String? = nil, formContextId: String? = nil, evaluationState: [String]? = nil, isReleased: Bool? = nil, agentHasRead: Bool? = nil, expandAnswerTotalScores: Bool? = nil, maximum: Int? = nil, sortOrder: String? = nil, completion: @escaping ((_ data: EvaluationEntityListing?,_ error: Error?) -> Void)) { + let requestBuilder = getQualityEvaluationsQueryWithRequestBuilder(pageSize: pageSize, pageNumber: pageNumber, expand: expand, previousPage: previousPage, conversationId: conversationId, agentUserId: agentUserId, agentTeamId: agentTeamId, evaluatorUserId: evaluatorUserId, assigneeUserId: assigneeUserId, queueId: queueId, startTime: startTime, endTime: endTime, formContextId: formContextId, evaluationState: evaluationState, isReleased: isReleased, agentHasRead: agentHasRead, expandAnswerTotalScores: expandAnswerTotalScores, maximum: maximum, sortOrder: sortOrder) requestBuilder.execute { (response: Response?, error) -> Void in do { if let e = error { @@ -21747,15 +21743,13 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) - parameter pageNumber: (query) The page number requested (optional) - - parameter sortBy: (query) NOTE: Does not work when querying evaluations (optional) - parameter expand: (query) variable name requested by expand list (optional) - - parameter nextPage: (query) NOTE: Does not work when querying evaluations (optional) - parameter previousPage: (query) Previous page token (optional) - parameter conversationId: (query) conversationId specified (optional) - parameter agentUserId: (query) user id of the agent (optional) @@ -21775,7 +21769,7 @@ open class QualityAPI { - returns: RequestBuilder */ - open class func getQualityEvaluationsQueryWithRequestBuilder(pageSize: Int? = nil, pageNumber: Int? = nil, sortBy: String? = nil, expand: [String]? = nil, nextPage: String? = nil, previousPage: String? = nil, conversationId: String? = nil, agentUserId: String? = nil, agentTeamId: String? = nil, evaluatorUserId: String? = nil, assigneeUserId: String? = nil, queueId: String? = nil, startTime: String? = nil, endTime: String? = nil, formContextId: String? = nil, evaluationState: [String]? = nil, isReleased: Bool? = nil, agentHasRead: Bool? = nil, expandAnswerTotalScores: Bool? = nil, maximum: Int? = nil, sortOrder: String? = nil) -> RequestBuilder { + open class func getQualityEvaluationsQueryWithRequestBuilder(pageSize: Int? = nil, pageNumber: Int? = nil, expand: [String]? = nil, previousPage: String? = nil, conversationId: String? = nil, agentUserId: String? = nil, agentTeamId: String? = nil, evaluatorUserId: String? = nil, assigneeUserId: String? = nil, queueId: String? = nil, startTime: String? = nil, endTime: String? = nil, formContextId: String? = nil, evaluationState: [String]? = nil, isReleased: Bool? = nil, agentHasRead: Bool? = nil, expandAnswerTotalScores: Bool? = nil, maximum: Int? = nil, sortOrder: String? = nil) -> RequestBuilder { let path = "/api/v2/quality/evaluations/query" let URLString = PureCloudPlatformClientV2API.basePath + path let body: Data? = nil @@ -21784,9 +21778,7 @@ open class QualityAPI { requestUrl?.queryItems = APIHelper.mapValuesToQueryItems([ "pageSize": pageSize?.encodeToJSON(), "pageNumber": pageNumber?.encodeToJSON(), - "sortBy": sortBy, "expand": expand, - "nextPage": nextPage, "previousPage": previousPage, "conversationId": conversationId, "agentUserId": agentUserId, @@ -22484,8 +22476,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 9, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -23175,8 +23167,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter formId: (path) Form ID @@ -23634,8 +23626,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -24320,8 +24312,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter formId: (path) Form ID @@ -24782,8 +24774,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -25673,8 +25665,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter formId: (path) Form ID @@ -26114,8 +26106,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -26538,8 +26530,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter _id: (query) A comma-delimited list of valid survey form ids @@ -27441,8 +27433,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -28119,8 +28111,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -28770,8 +28762,8 @@ open class QualityAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -40691,6 +40683,7 @@ open class QualityAPI { "releaseDate" : "2000-01-23T04:56:07.000+00:00", "selfUri" : "https://openapi-generator.tech", "mediaType" : [ "CALL", "CALL" ], + "revisionCreatedDate" : "2000-01-23T04:56:07.000+00:00", "assigneeApplicable" : true, "neverRelease" : true, "agentHasRead" : true, diff --git a/build/src/APIs/RecordingAPI.swift b/build/src/APIs/RecordingAPI.swift index 18cb780a5..5f3eb6d1c 100644 --- a/build/src/APIs/RecordingAPI.swift +++ b/build/src/APIs/RecordingAPI.swift @@ -7873,8 +7873,8 @@ open class RecordingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -8147,8 +8147,8 @@ open class RecordingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -8413,8 +8413,8 @@ open class RecordingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter jobId: (path) jobId @@ -8558,8 +8558,8 @@ open class RecordingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -8879,8 +8879,8 @@ open class RecordingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The total page size requested (optional) @@ -9082,8 +9082,8 @@ open class RecordingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -36274,8 +36274,8 @@ open class RecordingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/ResponseManagementAPI.swift b/build/src/APIs/ResponseManagementAPI.swift index d4d380681..bb8acb19b 100644 --- a/build/src/APIs/ResponseManagementAPI.swift +++ b/build/src/APIs/ResponseManagementAPI.swift @@ -217,8 +217,8 @@ open class ResponseManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -689,8 +689,8 @@ open class ResponseManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter libraryId: (query) Library ID @@ -833,8 +833,8 @@ open class ResponseManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) LibraryIDs (max allowed 50) diff --git a/build/src/APIs/RoutingAPI.swift b/build/src/APIs/RoutingAPI.swift index be37acfe4..dd9ad1d8c 100644 --- a/build/src/APIs/RoutingAPI.swift +++ b/build/src/APIs/RoutingAPI.swift @@ -1683,8 +1683,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter domainName: (path) email domain @@ -1782,8 +1782,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -2053,8 +2053,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter filter: (query) Optional search filter (optional) @@ -2255,8 +2255,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -2354,7 +2354,6 @@ open class RoutingAPI { case sms = "sms" case facebook = "facebook" case twitter = "twitter" - case line = "line" case whatsapp = "whatsapp" case _open = "open" case instagram = "instagram" @@ -2429,8 +2428,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter messengerType: (query) Messenger Type (optional) @@ -4253,8 +4252,8 @@ open class RoutingAPI { "firstUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter queueId: (path) Queue ID @@ -5008,8 +5007,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter queueId: (path) Queue ID @@ -5120,8 +5119,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter queueId: (path) Queue ID @@ -5509,8 +5508,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -5908,8 +5907,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size [max value is 100] (optional) @@ -6285,8 +6284,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size [max value is 500] (optional) @@ -6657,8 +6656,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -7325,8 +7324,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -7481,8 +7480,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -7879,8 +7878,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter phoneNumber: (query) Filter on phone number address. Allowable characters are the digits '0-9' and the wild card character '\\*'. If just digits are present, a contains search is done on the address pattern. For example, '317' could be matched anywhere in the address. An '\\*' will match multiple digits. For example, to match a specific area code within the US a pattern like '1317*' could be used. (optional) @@ -8222,8 +8221,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -8400,8 +8399,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -8578,8 +8577,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -8954,8 +8953,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -9056,8 +9055,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -9156,8 +9155,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -10396,8 +10395,8 @@ open class RoutingAPI { "firstUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter queueId: (path) Queue ID @@ -11122,8 +11121,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter queueId: (path) Queue ID @@ -11907,8 +11906,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -12064,8 +12063,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -12146,8 +12145,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -15367,8 +15366,8 @@ open class RoutingAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID diff --git a/build/src/APIs/ScriptsAPI.swift b/build/src/APIs/ScriptsAPI.swift index e6b9c39ce..8606067da 100644 --- a/build/src/APIs/ScriptsAPI.swift +++ b/build/src/APIs/ScriptsAPI.swift @@ -420,8 +420,8 @@ open class ScriptsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -623,8 +623,8 @@ open class ScriptsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -810,8 +810,8 @@ open class ScriptsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -993,8 +993,8 @@ open class ScriptsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/SpeechTextAnalyticsAPI.swift b/build/src/APIs/SpeechTextAnalyticsAPI.swift index 2d05032e2..a3e6d8313 100644 --- a/build/src/APIs/SpeechTextAnalyticsAPI.swift +++ b/build/src/APIs/SpeechTextAnalyticsAPI.swift @@ -367,8 +367,8 @@ open class SpeechTextAnalyticsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) The page size for the listing. The max that will be returned is 50. (optional) @@ -589,8 +589,8 @@ open class SpeechTextAnalyticsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter conversationId: (path) The id of the conversation diff --git a/build/src/APIs/StationsAPI.swift b/build/src/APIs/StationsAPI.swift index 54b74e3c7..25d927113 100644 --- a/build/src/APIs/StationsAPI.swift +++ b/build/src/APIs/StationsAPI.swift @@ -245,8 +245,8 @@ open class StationsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/TelephonyProvidersEdgeAPI.swift b/build/src/APIs/TelephonyProvidersEdgeAPI.swift index ba4e85178..8d561ab38 100644 --- a/build/src/APIs/TelephonyProvidersEdgeAPI.swift +++ b/build/src/APIs/TelephonyProvidersEdgeAPI.swift @@ -1435,8 +1435,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 9, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter edgeId: (path) Edge ID @@ -1859,8 +1859,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter edgeId: (path) Edge ID @@ -2063,8 +2063,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter edgeId: (path) Edge ID @@ -2316,8 +2316,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter edgeId: (path) Edge ID @@ -2695,8 +2695,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -2838,8 +2838,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - returns: RequestBuilder @@ -3175,8 +3175,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -3283,8 +3283,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter type: (query) The type of numbers to return. @@ -3422,8 +3422,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -3844,8 +3844,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -4209,8 +4209,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -4308,8 +4308,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -4440,8 +4440,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -4745,8 +4745,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -4929,8 +4929,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -5322,8 +5322,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 9, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter edgeIds: (query) Comma separated list of Edge Id's @@ -5573,8 +5573,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -6412,8 +6412,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech", "totalNumberOfEntities" : 5 }, statusCode=200}] @@ -6520,8 +6520,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech", "totalNumberOfEntities" : 5 }, statusCode=200}] @@ -6679,6 +6679,7 @@ open class TelephonyProvidersEdgeAPI { public enum SortBy_getTelephonyProvidersEdgesPhones: String { + case _id = "id" case name = "name" case statusOperationalstatus = "status.operationalStatus" case secondarystatusOperationalstatus = "secondaryStatus.operationalStatus" @@ -7619,8 +7620,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -8230,8 +8231,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter edgeIds: (query) Comma separated list of Edge Id's @@ -9809,8 +9810,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter siteId: (path) Site ID @@ -12295,8 +12296,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -12386,8 +12387,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -12815,8 +12816,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) @@ -12937,8 +12938,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech", "totalNumberOfEntities" : 5 }, statusCode=200}] @@ -13270,8 +13271,8 @@ open class TelephonyProvidersEdgeAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageNumber: (query) Page number (optional) diff --git a/build/src/APIs/UserRecordingsAPI.swift b/build/src/APIs/UserRecordingsAPI.swift index bfce3ccca..4460bcc50 100644 --- a/build/src/APIs/UserRecordingsAPI.swift +++ b/build/src/APIs/UserRecordingsAPI.swift @@ -39772,8 +39772,8 @@ open class UserRecordingsAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/UsersAPI.swift b/build/src/APIs/UsersAPI.swift index a234a16e7..a1d1aa4fa 100644 --- a/build/src/APIs/UsersAPI.swift +++ b/build/src/APIs/UsersAPI.swift @@ -810,8 +810,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter permission: (query) The permission string, including the object to access, e.g. routing:queue:view @@ -907,8 +907,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter subjectId: (path) Subject ID (user or group) @@ -1415,8 +1415,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -5124,8 +5124,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -6144,8 +6144,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -6364,8 +6364,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -6464,8 +6464,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -7297,8 +7297,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -8076,8 +8076,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -8274,8 +8274,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (query) Specifies the list of user IDs to be queried, up to 100 user IDs. It searches for any relationship for the userId. (optional) @@ -8477,8 +8477,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter moduleId: (query) Specifies the ID of the learning module. (optional) @@ -18010,8 +18010,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 5, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -18167,8 +18167,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -18249,8 +18249,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID @@ -18890,8 +18890,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter body: (body) Users @@ -23315,8 +23315,8 @@ open class UsersAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter userId: (path) User ID diff --git a/build/src/APIs/UtilitiesAPI.swift b/build/src/APIs/UtilitiesAPI.swift index 9d1812fef..24a2ca480 100644 --- a/build/src/APIs/UtilitiesAPI.swift +++ b/build/src/APIs/UtilitiesAPI.swift @@ -166,8 +166,8 @@ open class UtilitiesAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) diff --git a/build/src/APIs/VoicemailAPI.swift b/build/src/APIs/VoicemailAPI.swift index 5daf8e557..bb312f158 100644 --- a/build/src/APIs/VoicemailAPI.swift +++ b/build/src/APIs/VoicemailAPI.swift @@ -262,8 +262,8 @@ open class VoicemailAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter groupId: (path) Group ID @@ -572,8 +572,8 @@ open class VoicemailAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Page size (optional) @@ -932,8 +932,8 @@ open class VoicemailAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter ids: (query) An optional comma separated list of VoicemailMessage ids (optional) @@ -1119,8 +1119,8 @@ open class VoicemailAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 1, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter queueId: (path) Queue ID diff --git a/build/src/APIs/WebChatAPI.swift b/build/src/APIs/WebChatAPI.swift index 09811d17d..8cdc54f7d 100644 --- a/build/src/APIs/WebChatAPI.swift +++ b/build/src/APIs/WebChatAPI.swift @@ -583,8 +583,8 @@ open class WebChatAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 0, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter conversationId: (path) conversationId diff --git a/build/src/APIs/WorkforceManagementAPI.swift b/build/src/APIs/WorkforceManagementAPI.swift index 2041e7a1e..5a599a948 100644 --- a/build/src/APIs/WorkforceManagementAPI.swift +++ b/build/src/APIs/WorkforceManagementAPI.swift @@ -1883,8 +1883,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 }, { @@ -1896,8 +1896,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 } ], @@ -1905,8 +1905,8 @@ open class WorkforceManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter businessUnitId: (path) The ID of the business unit, or 'mine' for the business unit of the logged-in user. @@ -5160,8 +5160,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 }, statusCode=200}] @@ -7561,8 +7561,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 }, { @@ -7574,8 +7574,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 } ], @@ -7583,8 +7583,8 @@ open class WorkforceManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter pageSize: (query) Deprecated, paging is not supported (optional) @@ -7659,8 +7659,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 }, { @@ -7672,8 +7672,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 } ], @@ -7681,8 +7681,8 @@ open class WorkforceManagementAPI { "lastUri" : "https://openapi-generator.tech", "selfUri" : "https://openapi-generator.tech", "pageSize" : 6, - "previousUri" : "https://openapi-generator.tech", - "nextUri" : "https://openapi-generator.tech" + "nextUri" : "https://openapi-generator.tech", + "previousUri" : "https://openapi-generator.tech" }, statusCode=200}] - parameter divisionId: (query) The divisionIds to filter by. If omitted, will return all divisions (optional) @@ -8942,8 +8942,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 }, statusCode=200}] @@ -15174,8 +15174,8 @@ open class WorkforceManagementAPI { "selfUri" : "https://openapi-generator.tech", "name" : "name", "timeZone" : "timeZone", - "modifiedBy" : "{}", "dateModified" : "2000-01-23T04:56:07.000+00:00", + "modifiedBy" : "{}", "id" : "id", "version" : 0 }, statusCode=200}] diff --git a/build/src/Models/PlatformAPIModelsP1.swift b/build/src/Models/PlatformAPIModelsP1.swift index ac7752b85..6ee7a8c7c 100644 --- a/build/src/Models/PlatformAPIModelsP1.swift +++ b/build/src/Models/PlatformAPIModelsP1.swift @@ -33,23 +33,23 @@ public class AcceleratorList: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [AcceleratorMetadata]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [AcceleratorMetadata]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -274,23 +274,23 @@ public class ActionMapListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ActionMap]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ActionMap]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -336,7 +336,7 @@ public class AcwSettings: Codable { /** This field controls how the UI prompts the agent for a wrapup. */ public var wrapupPrompt: WrapupPrompt? - /** The amount of time the agent can stay in ACW (Min: 1 sec, Max: 15 min). Can only be used when ACW is MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT. */ + /** The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min). Can only be used when ACW is MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT. */ public var timeoutMs: Int? public init(wrapupPrompt: WrapupPrompt?, timeoutMs: Int?) { @@ -692,23 +692,23 @@ public class AgentActivityEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [AgentActivity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [AgentActivity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -2620,23 +2620,23 @@ public class BotConnectorBotSummaryEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [BotSummary]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [BotSummary]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4482,23 +4482,23 @@ public class CallConversationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CallConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CallConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4997,23 +4997,23 @@ public class CampaignEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Campaign]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Campaign]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -5304,23 +5304,23 @@ public class CampaignSequenceEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CampaignSequence]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CampaignSequence]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -5461,23 +5461,23 @@ public class CategoriesEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [StaCategory]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [StaCategory]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -5519,6 +5519,37 @@ public class CategoryEntityListing: Codable { +public class Change: Codable { + + + + + + + + + + public var entity: AuditEntity? + /** The property that was changed */ + public var property: String? + /** The old values which were modified and/or removed by this action. */ + public var oldValues: [String]? + /** The new values which were modified and/or added by this action. */ + public var newValues: [String]? + + public init(entity: AuditEntity?, property: String?, oldValues: [String]?, newValues: [String]?) { + self.entity = entity + self.property = property + self.oldValues = oldValues + self.newValues = newValues + } + + +} + + + + public class CategoryResponse: Codable { @@ -5620,37 +5651,6 @@ public class CategoryResponseListing: Codable { -public class Change: Codable { - - - - - - - - - - public var entity: AuditEntity? - /** The property that was changed */ - public var property: String? - /** The old values which were modified and/or removed by this action. */ - public var oldValues: [String]? - /** The new values which were modified and/or added by this action. */ - public var newValues: [String]? - - public init(entity: AuditEntity?, property: String?, oldValues: [String]?, newValues: [String]?) { - self.entity = entity - self.property = property - self.oldValues = oldValues - self.newValues = newValues - } - - -} - - - - public class Channel: Codable { @@ -5819,23 +5819,23 @@ public class CoachingAppointmentResponseList: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CoachingAppointmentResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CoachingAppointmentResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -6332,23 +6332,23 @@ public class CommonCampaignDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CommonCampaignDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CommonCampaignDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -6611,23 +6611,23 @@ public class ConsumedResourcesEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Dependency]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Dependency]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -7376,79 +7376,6 @@ public class ContextIntent: Codable { -public class ConversationBasic: Codable { - - - - - - - - - - - - - - - - - - - - - - /** The globally unique identifier for the object. */ - public var _id: String? - public var name: String? - /** The external tag associated with the conversation. */ - public var externalTag: String? - /** The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var startTime: Date? - /** The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var endTime: Date? - /** Identifiers of divisions associated with this conversation */ - public var divisions: [ConversationDivisionMembership]? - /** True when the recording of this conversation is in secure pause status. */ - public var securePause: Bool? - /** An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level */ - public var utilizationLabelId: String? - /** The URI for this object */ - public var selfUri: String? - public var participants: [ParticipantBasic]? - - public init(_id: String?, name: String?, externalTag: String?, startTime: Date?, endTime: Date?, divisions: [ConversationDivisionMembership]?, securePause: Bool?, utilizationLabelId: String?, selfUri: String?, participants: [ParticipantBasic]?) { - self._id = _id - self.name = name - self.externalTag = externalTag - self.startTime = startTime - self.endTime = endTime - self.divisions = divisions - self.securePause = securePause - self.utilizationLabelId = utilizationLabelId - self.selfUri = selfUri - self.participants = participants - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - case name - case externalTag - case startTime - case endTime - case divisions - case securePause - case utilizationLabelId - case selfUri - case participants - } - - -} - - - - public class ConversationActivityQueryPredicate: Codable { public enum ModelType: String, Codable { @@ -7804,6 +7731,79 @@ public class ConversationAggregationQuery: Codable { +public class ConversationBasic: Codable { + + + + + + + + + + + + + + + + + + + + + + /** The globally unique identifier for the object. */ + public var _id: String? + public var name: String? + /** The external tag associated with the conversation. */ + public var externalTag: String? + /** The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var startTime: Date? + /** The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var endTime: Date? + /** Identifiers of divisions associated with this conversation */ + public var divisions: [ConversationDivisionMembership]? + /** True when the recording of this conversation is in secure pause status. */ + public var securePause: Bool? + /** An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level */ + public var utilizationLabelId: String? + /** The URI for this object */ + public var selfUri: String? + public var participants: [ParticipantBasic]? + + public init(_id: String?, name: String?, externalTag: String?, startTime: Date?, endTime: Date?, divisions: [ConversationDivisionMembership]?, securePause: Bool?, utilizationLabelId: String?, selfUri: String?, participants: [ParticipantBasic]?) { + self._id = _id + self.name = name + self.externalTag = externalTag + self.startTime = startTime + self.endTime = endTime + self.divisions = divisions + self.securePause = securePause + self.utilizationLabelId = utilizationLabelId + self.selfUri = selfUri + self.participants = participants + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + case name + case externalTag + case startTime + case endTime + case divisions + case securePause + case utilizationLabelId + case selfUri + case participants + } + + +} + + + + public class ConversationCallEventTopicConversationRoutingData: Codable { @@ -8021,23 +8021,23 @@ public class ConversationCategoriesEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ConversationCategory]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ConversationCategory]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -8831,23 +8831,23 @@ public class ConversationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Conversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Conversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -8927,6 +8927,39 @@ public class ConversationEventTopicConversationRoutingData: Codable { +/** A Video event. */ + +public class ConversationEventVideo: Codable { + + public enum ModelType: String, Codable { + case offering = "Offering" + case offeringExpired = "OfferingExpired" + case offeringAccepted = "OfferingAccepted" + case offeringRejected = "OfferingRejected" + } + + + + + + /** Describes the type of Video event. */ + public var type: ModelType? + /** The Video offering ID. */ + public var offeringId: String? + /** The Video offering JWT token. */ + public var jwt: String? + + public init(type: ModelType?, offeringId: String?, jwt: String?) { + self.type = type + self.offeringId = offeringId + self.jwt = jwt + } + + +} + + + /** Detailed information about an error response. */ public class ConversationEventTopicErrorDetails: Codable { @@ -8992,39 +9025,6 @@ public class ConversationEventTopicInitiator: Codable { -/** A Video event. */ - -public class ConversationEventVideo: Codable { - - public enum ModelType: String, Codable { - case offering = "Offering" - case offeringExpired = "OfferingExpired" - case offeringAccepted = "OfferingAccepted" - case offeringRejected = "OfferingRejected" - } - - - - - - /** Describes the type of Video event. */ - public var type: ModelType? - /** The Video offering ID. */ - public var offeringId: String? - /** The Video offering JWT token. */ - public var jwt: String? - - public init(type: ModelType?, offeringId: String?, jwt: String?) { - self.type = type - self.offeringId = offeringId - self.jwt = jwt - } - - -} - - - /** A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context) */ public class ConversationMessageEventTopicJourneyCustomer: Codable { @@ -10882,23 +10882,23 @@ public class CredentialTypeListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CredentialType]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CredentialType]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11348,23 +11348,23 @@ public class DashboardConfigurationListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DashboardConfiguration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DashboardConfiguration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12014,6 +12014,23 @@ public class DialerCampaignRuleConfigChangeCampaignRuleActionEntities: Codable { + +public class Digits: Codable { + + + + /** A string representing the digits pressed on phone. */ + public var digits: String? + + public init(digits: String?) { + self.digits = digits + } + + +} + + + /** the schedule range */ public class DialerCampaignScheduleConfigChangeRecurrenceRange: Codable { @@ -12657,23 +12674,23 @@ public class DigitalRuleSetEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DigitalRuleSet]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DigitalRuleSet]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12683,23 +12700,6 @@ public class DigitalRuleSetEntityListing: Codable { -public class Digits: Codable { - - - - /** A string representing the digits pressed on phone. */ - public var digits: String? - - public init(digits: String?) { - self.digits = digits - } - - -} - - - - public class DirectRouting: Codable { @@ -12904,23 +12904,23 @@ public class DncListDivisionViewListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DncListDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DncListDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -13727,23 +13727,23 @@ public class DomainEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DomainEntity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DomainEntity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14055,6 +14055,69 @@ public class DomainLogicalInterface: Codable { +public class Draft: Codable { + + + + + + + + + + + + + + + + + + /** The globally unique identifier for the object. */ + public var _id: String? + /** Draft name */ + public var name: String? + /** Miner to which the draft belongs. */ + public var miner: Miner? + /** Draft intent object. */ + public var intents: [DraftIntents]? + /** Draft topic object. */ + public var topics: [DraftTopics]? + /** Date when the draft was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var dateCreated: Date? + /** Date when the draft was updated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var dateModified: Date? + /** The URI for this object */ + public var selfUri: String? + + public init(_id: String?, name: String?, miner: Miner?, intents: [DraftIntents]?, topics: [DraftTopics]?, dateCreated: Date?, dateModified: Date?, selfUri: String?) { + self._id = _id + self.name = name + self.miner = miner + self.intents = intents + self.topics = topics + self.dateCreated = dateCreated + self.dateModified = dateModified + self.selfUri = selfUri + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + case name + case miner + case intents + case topics + case dateCreated + case dateModified + case selfUri + } + + +} + + + + public class DomainOrganizationRoleCreate: Codable { @@ -14364,69 +14427,6 @@ public class DomainRole: Codable { -public class Draft: Codable { - - - - - - - - - - - - - - - - - - /** The globally unique identifier for the object. */ - public var _id: String? - /** Draft name */ - public var name: String? - /** Miner to which the draft belongs. */ - public var miner: Miner? - /** Draft intent object. */ - public var intents: [DraftIntents]? - /** Draft topic object. */ - public var topics: [DraftTopics]? - /** Date when the draft was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var dateCreated: Date? - /** Date when the draft was updated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var dateModified: Date? - /** The URI for this object */ - public var selfUri: String? - - public init(_id: String?, name: String?, miner: Miner?, intents: [DraftIntents]?, topics: [DraftTopics]?, dateCreated: Date?, dateModified: Date?, selfUri: String?) { - self._id = _id - self.name = name - self.miner = miner - self.intents = intents - self.topics = topics - self.dateCreated = dateCreated - self.dateModified = dateModified - self.selfUri = selfUri - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - case name - case miner - case intents - case topics - case dateCreated - case dateModified - case selfUri - } - - -} - - - - public class DraftListing: Codable { @@ -15042,23 +15042,23 @@ public class EmergencyGroupDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EmergencyGroupDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EmergencyGroupDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -15094,23 +15094,23 @@ public class EmergencyGroupListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EmergencyGroup]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EmergencyGroup]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -16217,23 +16217,23 @@ public class ExtensionPoolDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ExtensionPoolDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ExtensionPoolDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -16542,23 +16542,23 @@ public class FacebookIntegrationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FacebookIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FacebookIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17012,6 +17012,8 @@ public class FlowExecutionDataQueryResult: Codable { + + /** The globally unique identifier for the object. */ public var _id: String? public var name: String? @@ -17029,12 +17031,14 @@ public class FlowExecutionDataQueryResult: Codable { public var flowType: FlowType? /** If the flow errored out this is the reason. */ public var flowErrorReason: String? + /** If the flow had a warning, this is the reason. */ + public var flowWarningReason: String? /** The name of the flow. */ public var flowName: String? /** The URI for this object */ public var selfUri: String? - public init(_id: String?, name: String?, startDateTime: Date?, endDateTime: Date?, flowId: String?, flowVersion: String?, conversationId: String?, flowType: FlowType?, flowErrorReason: String?, flowName: String?, selfUri: String?) { + public init(_id: String?, name: String?, startDateTime: Date?, endDateTime: Date?, flowId: String?, flowVersion: String?, conversationId: String?, flowType: FlowType?, flowErrorReason: String?, flowWarningReason: String?, flowName: String?, selfUri: String?) { self._id = _id self.name = name self.startDateTime = startDateTime @@ -17044,6 +17048,7 @@ public class FlowExecutionDataQueryResult: Codable { self.conversationId = conversationId self.flowType = flowType self.flowErrorReason = flowErrorReason + self.flowWarningReason = flowWarningReason self.flowName = flowName self.selfUri = selfUri } @@ -17058,6 +17063,7 @@ public class FlowExecutionDataQueryResult: Codable { case conversationId case flowType case flowErrorReason + case flowWarningReason case flowName case selfUri } @@ -17228,23 +17234,23 @@ public class FlowMilestoneDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FlowMilestoneDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FlowMilestoneDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17280,23 +17286,23 @@ public class FlowMilestoneListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FlowMilestone]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FlowMilestone]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17505,23 +17511,23 @@ public class FlowVersionEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FlowVersion]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FlowVersion]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17916,23 +17922,23 @@ public class GroupEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Group]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Group]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -18228,23 +18234,23 @@ public class IdentityProviderEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [IdentityProvider]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [IdentityProvider]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -18466,23 +18472,23 @@ public class InstagramIntegrationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [InstagramIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [InstagramIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21145,23 +21151,23 @@ public class LearningAssignmentsDomainEntity: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LearningAssignment]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LearningAssignment]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21332,23 +21338,23 @@ public class LearningModulesDomainEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LearningModule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LearningModule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21502,23 +21508,23 @@ public class LexBotAliasEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LexBotAlias]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LexBotAlias]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21554,23 +21560,23 @@ public class LexBotEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LexBot]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LexBot]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21623,23 +21629,23 @@ public class LibraryEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Library]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Library]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21953,23 +21959,23 @@ public class LocationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LocationDefinition]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LocationDefinition]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -22192,16 +22198,16 @@ public class ManagementUnit: Codable { public var metadata: WfmVersionedEntityMetadata? /** The division to which this entity belongs. */ public var division: DivisionReference? - /** The user who last modified this entity. Deprecated, use field from settings.metadata instead */ - public var modifiedBy: UserReference? /** The version of the underlying entity. Deprecated, use field from settings.metadata instead */ public var version: Int? /** The date and time at which this entity was last modified. Deprecated, use field from settings.metadata instead. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ public var dateModified: Date? + /** The user who last modified this entity. Deprecated, use field from settings.metadata instead */ + public var modifiedBy: UserReference? /** The URI for this object */ public var selfUri: String? - public init(_id: String?, name: String?, businessUnit: BusinessUnitReference?, startDayOfWeek: StartDayOfWeek?, timeZone: String?, settings: ManagementUnitSettingsResponse?, metadata: WfmVersionedEntityMetadata?, division: DivisionReference?, modifiedBy: UserReference?, version: Int?, dateModified: Date?, selfUri: String?) { + public init(_id: String?, name: String?, businessUnit: BusinessUnitReference?, startDayOfWeek: StartDayOfWeek?, timeZone: String?, settings: ManagementUnitSettingsResponse?, metadata: WfmVersionedEntityMetadata?, division: DivisionReference?, version: Int?, dateModified: Date?, modifiedBy: UserReference?, selfUri: String?) { self._id = _id self.name = name self.businessUnit = businessUnit @@ -22210,9 +22216,9 @@ public class ManagementUnit: Codable { self.settings = settings self.metadata = metadata self.division = division - self.modifiedBy = modifiedBy self.version = version self.dateModified = dateModified + self.modifiedBy = modifiedBy self.selfUri = selfUri } @@ -22225,9 +22231,9 @@ public class ManagementUnit: Codable { case settings case metadata case division - case modifiedBy case version case dateModified + case modifiedBy case selfUri } @@ -22267,8 +22273,6 @@ public class ManagementUnitListing: Codable { /** Deprecated, paging is not supported */ public var total: Int64? /** Deprecated, paging is not supported */ - public var previousUri: String? - /** Deprecated, paging is not supported */ public var lastUri: String? /** Deprecated, paging is not supported */ public var firstUri: String? @@ -22276,18 +22280,20 @@ public class ManagementUnitListing: Codable { public var nextUri: String? /** Deprecated, paging is not supported */ public var pageCount: Int? + /** Deprecated, paging is not supported */ + public var previousUri: String? public var selfUri: String? - public init(entities: [ManagementUnit]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, nextUri: String?, pageCount: Int?, selfUri: String?) { + public init(entities: [ManagementUnit]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, nextUri: String?, pageCount: Int?, previousUri: String?, selfUri: String?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.nextUri = nextUri self.pageCount = pageCount + self.previousUri = previousUri self.selfUri = selfUri } @@ -22541,7 +22547,6 @@ public class MessageData: Codable { case sms = "sms" case facebook = "facebook" case twitter = "twitter" - case line = "line" case whatsapp = "whatsapp" case webmessaging = "webmessaging" case instagram = "instagram" @@ -22946,7 +22951,6 @@ public class MessagingIntegration: Codable { case sms = "sms" case facebook = "facebook" case twitter = "twitter" - case line = "line" case whatsapp = "whatsapp" case webmessaging = "webmessaging" case instagram = "instagram" @@ -23711,7 +23715,6 @@ public class Miner: Codable { case deDe = "de-de" case ptPt = "pt-pt" case ptBr = "pt-br" - case nlNl = "nl-nl" case itIt = "it-it" } @@ -24238,23 +24241,23 @@ public class NuanceBotEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [NuanceBot]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [NuanceBot]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -24856,23 +24859,23 @@ public class OrganizationPresenceEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [OrganizationPresence]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [OrganizationPresence]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -25068,23 +25071,23 @@ public class OutboundRouteEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [OutboundRoute]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [OutboundRoute]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -25302,23 +25305,23 @@ public class OutcomeListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Outcome]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Outcome]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -25912,24 +25915,24 @@ public class PhoneBaseEntityListing: Codable { public var total: Int64? /** The total organization-wide number of entities. */ public var totalNumberOfEntities: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [PhoneBase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, totalNumberOfEntities: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [PhoneBase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, totalNumberOfEntities: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.totalNumberOfEntities = totalNumberOfEntities - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -27119,33 +27122,6 @@ public class QueueConversationCallbackEventTopicWrapup: Codable { -public class Record: Codable { - - - - - - - - /** The name of the record. */ - public var name: String? - /** The type of the record. (Example values: MX, TXT, CNAME) */ - public var type: String? - /** The value of the record. */ - public var value: String? - - public init(name: String?, type: String?, value: String?) { - self.name = name - self.type = type - self.value = value - } - - -} - - - - public class QueueConversationChatEventTopicQueueMediaSettings: Codable { @@ -27696,6 +27672,33 @@ public class QueueConversationEventTopicJourneyActionMap: Codable { + +public class Record: Codable { + + + + + + + + /** The name of the record. */ + public var name: String? + /** The type of the record. (Example values: MX, TXT, CNAME) */ + public var type: String? + /** The value of the record. */ + public var value: String? + + public init(name: String?, type: String?, value: String?) { + self.name = name + self.type = type + self.value = value + } + + +} + + + /** Metadata information about a message. */ public class QueueConversationEventTopicMessageMetadata: Codable { @@ -30464,37 +30467,6 @@ public class RoutingActivityQueryFilter: Codable { -public class RoutingConversationAttributesRequest: Codable { - - - - - - - - - - /** Priority for the conversation. Each point of priority is equivalent to one minute of time in queue. Range:[-25000000, 25000000]. To reset, specify 0. */ - public var priority: Int? - /** Skill requirements for the conversation. To remove all skill requirements, specify an empty list, i.e. []. */ - public var skillIds: [String]? - /** Language requirement for the conversation. To remove the language requirement, specify an empty string, i.e., \"\". */ - public var languageId: String? - public var requestScoredAgents: [RequestScoredAgent]? - - public init(priority: Int?, skillIds: [String]?, languageId: String?, requestScoredAgents: [RequestScoredAgent]?) { - self.priority = priority - self.skillIds = skillIds - self.languageId = languageId - self.requestScoredAgents = requestScoredAgents - } - - -} - - - - public class RoutingData: Codable { @@ -30547,6 +30519,37 @@ public class RoutingData: Codable { +public class RoutingConversationAttributesRequest: Codable { + + + + + + + + + + /** Priority for the conversation. Each point of priority is equivalent to one minute of time in queue. Range:[-25000000, 25000000]. To reset, specify 0. */ + public var priority: Int? + /** Skill requirements for the conversation. To remove all skill requirements, specify an empty list, i.e. []. */ + public var skillIds: [String]? + /** Language requirement for the conversation. To remove the language requirement, specify an empty string, i.e., \"\". */ + public var languageId: String? + public var requestScoredAgents: [RequestScoredAgent]? + + public init(priority: Int?, skillIds: [String]?, languageId: String?, requestScoredAgents: [RequestScoredAgent]?) { + self.priority = priority + self.skillIds = skillIds + self.languageId = languageId + self.requestScoredAgents = requestScoredAgents + } + + +} + + + + public class RoutingRule: Codable { public enum Operator: String, Codable { @@ -31888,23 +31891,23 @@ public class SiteEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Site]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Site]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32097,23 +32100,23 @@ public class SmsPhoneNumberEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SmsPhoneNumber]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SmsPhoneNumber]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32301,23 +32304,23 @@ public class SubjectDivisionGrantsEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SubjectDivisionGrants]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SubjectDivisionGrants]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32624,23 +32627,23 @@ public class SupportedContentListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SupportedContent]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SupportedContent]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -34893,23 +34896,23 @@ public class UserEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [User]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [User]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -35379,23 +35382,23 @@ public class UserRecordingEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UserRecording]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UserRecording]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -35702,23 +35705,23 @@ public class UtilizationLabelEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UtilizationLabel]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UtilizationLabel]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -36207,23 +36210,23 @@ public class VoicemailMessageEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [VoicemailMessage]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [VoicemailMessage]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -37262,79 +37265,503 @@ public class WfmHistoricalAdherenceResponse: Codable { -public class WfmIntradayDataUpdateTopicIntradayDataGroup: Codable { +public class Widget: Codable { - public enum MediaType: String, Codable { - case voice = "Voice" - case chat = "Chat" - case email = "Email" - case callback = "Callback" - case message = "Message" - } + public enum ModelType: String, Codable { + case metric = "METRIC" + case chart = "CHART" + case pie = "PIE" + case heatMap = "HEAT_MAP" + case freeText = "FREE_TEXT" + case agentStatus = "AGENT_STATUS" + case realtimeAdherence = "REALTIME_ADHERENCE" + case webContentUrl = "WEB_CONTENT_URL" + } + public enum Metrics: String, Codable { + case avgTalkTime = "AVG_TALK_TIME" + case avgHoldTime = "AVG_HOLD_TIME" + case avgAcwTime = "AVG_ACW_TIME" + case avgWaitTime = "AVG_WAIT_TIME" + case avgHandleTime = "AVG_HANDLE_TIME" + case avgAlertTime = "AVG_ALERT_TIME" + case avgAnswerTime = "AVG_ANSWER_TIME" + case avgAbandonTime = "AVG_ABANDON_TIME" + case totalTalkTime = "TOTAL_TALK_TIME" + case totalHandleTime = "TOTAL_HANDLE_TIME" + case totalHoldTime = "TOTAL_HOLD_TIME" + case totalAcwTime = "TOTAL_ACW_TIME" + case totalAlertTime = "TOTAL_ALERT_TIME" + case maxAbandonTime = "MAX_ABANDON_TIME" + case maxWaitTime = "MAX_WAIT_TIME" + case maxTalkTime = "MAX_TALK_TIME" + case maxHoldTime = "MAX_HOLD_TIME" + case maxAcwTime = "MAX_ACW_TIME" + case minAbandonTime = "MIN_ABANDON_TIME" + case minWaitTime = "MIN_WAIT_TIME" + case minTalkTime = "MIN_TALK_TIME" + case minHoldTime = "MIN_HOLD_TIME" + case minAcwTime = "MIN_ACW_TIME" + case alertCount = "ALERT_COUNT" + case offeredCount = "OFFERED_COUNT" + case abandonedCount = "ABANDONED_COUNT" + case abandonedPercent = "ABANDONED_PERCENT" + case shortAbandonedCount = "SHORT_ABANDONED_COUNT" + case shortAbandonedPercent = "SHORT_ABANDONED_PERCENT" + case abandonedNoShortCount = "ABANDONED_NO_SHORT_COUNT" + case abandonedNoShortPercent = "ABANDONED_NO_SHORT_PERCENT" + case answeredCount = "ANSWERED_COUNT" + case answeredPercent = "ANSWERED_PERCENT" + case flowoutCount = "FLOWOUT_COUNT" + case flowoutPercent = "FLOWOUT_PERCENT" + case outboundCount = "OUTBOUND_COUNT" + case outboundAttemptedCount = "OUTBOUND_ATTEMPTED_COUNT" + case voicemailCount = "VOICEMAIL_COUNT" + case handledCount = "HANDLED_COUNT" + case heldCount = "HELD_COUNT" + case transferredCount = "TRANSFERRED_COUNT" + case transferredPercent = "TRANSFERRED_PERCENT" + case waitingCurrent = "WAITING_CURRENT" + case interactingCurrent = "INTERACTING_CURRENT" + case heldCurrent = "HELD_CURRENT" + case alertingCurrent = "ALERTING_CURRENT" + case serviceLevel = "SERVICE_LEVEL" + case overServiceLevel = "OVER_SERVICE_LEVEL" + case onlineAgents = "ONLINE_AGENTS" + case availableAgents = "AVAILABLE_AGENTS" + case awayAgents = "AWAY_AGENTS" + case breakAgents = "BREAK_AGENTS" + case mealAgents = "MEAL_AGENTS" + case trainingAgents = "TRAINING_AGENTS" + case busyAgents = "BUSY_AGENTS" + case meetingAgents = "MEETING_AGENTS" + case systemAwayAgents = "SYSTEM_AWAY_AGENTS" + case offlineAgents = "OFFLINE_AGENTS" + case onQueueAgents = "ON_QUEUE_AGENTS" + case offQueueAgents = "OFF_QUEUE_AGENTS" + case interactingAgents = "INTERACTING_AGENTS" + case acwAgents = "ACW_AGENTS" + case communicatingAgents = "COMMUNICATING_AGENTS" + case idleAgents = "IDLE_AGENTS" + case notRespondingAgents = "NOT_RESPONDING_AGENTS" + case longestWaiting = "LONGEST_WAITING" + case longestInteracting = "LONGEST_INTERACTING" + case flowActiveLongest = "FLOW_ACTIVE_LONGEST" + case flowActiveCurrent = "FLOW_ACTIVE_CURRENT" + case flowEntriesCount = "FLOW_ENTRIES_COUNT" + case flowTotalDuration = "FLOW_TOTAL_DURATION" + case flowMaxDuration = "FLOW_MAX_DURATION" + case flowAvgDuration = "FLOW_AVG_DURATION" + case flowDisconnectCount = "FLOW_DISCONNECT_COUNT" + case flowDisconnectPercent = "FLOW_DISCONNECT_PERCENT" + case flowTotalDisconnectDuration = "FLOW_TOTAL_DISCONNECT_DURATION" + case flowAvgDisconnectDuration = "FLOW_AVG_DISCONNECT_DURATION" + case flowMaxDisconnectDuration = "FLOW_MAX_DISCONNECT_DURATION" + case flowFlowDisconnect = "FLOW_FLOW_DISCONNECT" + case flowFlowDisconnectPercent = "FLOW_FLOW_DISCONNECT_PERCENT" + case flowSystemErrorDisconnect = "FLOW_SYSTEM_ERROR_DISCONNECT" + case flowSystemErrorDisconnectPercent = "FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT" + case flowCustomerDisconnect = "FLOW_CUSTOMER_DISCONNECT" + case flowCustomerDisconnectPercent = "FLOW_CUSTOMER_DISCONNECT_PERCENT" + case flowShortDisconnect = "FLOW_SHORT_DISCONNECT" + case flowShortDisconnectPercent = "FLOW_SHORT_DISCONNECT_PERCENT" + case flowExitCount = "FLOW_EXIT_COUNT" + case flowExitPercent = "FLOW_EXIT_PERCENT" + case flowTotalExitDuration = "FLOW_TOTAL_EXIT_DURATION" + case flowMaxExitDuration = "FLOW_MAX_EXIT_DURATION" + case flowAvgExitDuration = "FLOW_AVG_EXIT_DURATION" + case flowAcdExitCount = "FLOW_ACD_EXIT_COUNT" + case flowAcdExitPercent = "FLOW_ACD_EXIT_PERCENT" + case flowGroupExitCount = "FLOW_GROUP_EXIT_COUNT" + case flowGroupExitPercent = "FLOW_GROUP_EXIT_PERCENT" + case flowNumberExitCount = "FLOW_NUMBER_EXIT_COUNT" + case flowNumberExitPercent = "FLOW_NUMBER_EXIT_PERCENT" + case flowUserExitCount = "FLOW_USER_EXIT_COUNT" + case flowUserExitPercent = "FLOW_USER_EXIT_PERCENT" + case flowFlowExitCount = "FLOW_FLOW_EXIT_COUNT" + case flowFlowExitPercent = "FLOW_FLOW_EXIT_PERCENT" + case flowSecureFlowExitCount = "FLOW_SECURE_FLOW_EXIT_COUNT" + case flowSecureFlowExitPercent = "FLOW_SECURE_FLOW_EXIT_PERCENT" + case flowAcdVoicemailExitCount = "FLOW_ACD_VOICEMAIL_EXIT_COUNT" + case flowAcdVoicemailExitPercent = "FLOW_ACD_VOICEMAIL_EXIT_PERCENT" + case flowUserVoicemailExitCount = "FLOW_USER_VOICEMAIL_EXIT_COUNT" + case flowUserVoicemailExitPercent = "FLOW_USER_VOICEMAIL_EXIT_PERCENT" + case flowOutcomeCount = "FLOW_OUTCOME_COUNT" + case flowAvgOutcomeDecimal = "FLOW_AVG_OUTCOME_DECIMAL" + case flowOutcomeFailureCount = "FLOW_OUTCOME_FAILURE_COUNT" + case flowOutcomeFailurePercent = "FLOW_OUTCOME_FAILURE_PERCENT" + case flowOutcomeSuccessCount = "FLOW_OUTCOME_SUCCESS_COUNT" + case flowOutcomeSuccessPercent = "FLOW_OUTCOME_SUCCESS_PERCENT" + case flowOutcomeTotalDuration = "FLOW_OUTCOME_TOTAL_DURATION" + case flowOutcomeMaxDuration = "FLOW_OUTCOME_MAX_DURATION" + case flowOutcomeAvgDuration = "FLOW_OUTCOME_AVG_DURATION" + case flowOutcomeMinDuration = "FLOW_OUTCOME_MIN_DURATION" + case offQueueTime = "OFF_QUEUE_TIME" + case offQueuePercent = "OFF_QUEUE_PERCENT" + case availableTime = "AVAILABLE_TIME" + case availablePercent = "AVAILABLE_PERCENT" + case busyTime = "BUSY_TIME" + case busyPercent = "BUSY_PERCENT" + case awayTime = "AWAY_TIME" + case awayPercent = "AWAY_PERCENT" + case breakTime = "BREAK_TIME" + case breakPercent = "BREAK_PERCENT" + case mealTime = "MEAL_TIME" + case mealPercent = "MEAL_PERCENT" + case meetingTime = "MEETING_TIME" + case meetingPercent = "MEETING_PERCENT" + case trainingTime = "TRAINING_TIME" + case trainingPercent = "TRAINING_PERCENT" + case interactingTime = "INTERACTING_TIME" + case interactingPercent = "INTERACTING_PERCENT" + case communicatingTime = "COMMUNICATING_TIME" + case communicatingPercent = "COMMUNICATING_PERCENT" + case systemAwayTime = "SYSTEM_AWAY_TIME" + case systemAwayPercent = "SYSTEM_AWAY_PERCENT" + case onQueueTime = "ON_QUEUE_TIME" + case onQueuePercent = "ON_QUEUE_PERCENT" + case idleTime = "IDLE_TIME" + case idlePercent = "IDLE_PERCENT" + case notRespondingTime = "NOT_RESPONDING_TIME" + case notRespondingPercent = "NOT_RESPONDING_PERCENT" + case loggedInTime = "LOGGED_IN_TIME" + case occupancyPercent = "OCCUPANCY_PERCENT" + case minAlertTime = "MIN_ALERT_TIME" + case maxAlertTime = "MAX_ALERT_TIME" + case minHandleTime = "MIN_HANDLE_TIME" + case maxHandleTime = "MAX_HANDLE_TIME" + case minAnsweredTime = "MIN_ANSWERED_TIME" + case maxAnsweredTime = "MAX_ANSWERED_TIME" + case minNotRespondingTime = "MIN_NOT_RESPONDING_TIME" + case maxNotRespondingTime = "MAX_NOT_RESPONDING_TIME" + case metServiceLevel = "MET_SERVICE_LEVEL" + case wfmAdherenceStatus = "WFM_ADHERENCE_STATUS" + case wfmScheduledActivity = "WFM_SCHEDULED_ACTIVITY" + case wfmAdherenceDuration = "WFM_ADHERENCE_DURATION" + case agentTitle = "AGENT_TITLE" + case agentDepartment = "AGENT_DEPARTMENT" + case agentExtension = "AGENT_EXTENSION" + case agentSkills = "AGENT_SKILLS" + case agentLocation = "AGENT_LOCATION" + case agentReportsTo = "AGENT_REPORTS_TO" + case agentEmail = "AGENT_EMAIL" + case agentRole = "AGENT_ROLE" + case agentGroup = "AGENT_GROUP" + case agentTimeInStatus = "AGENT_TIME_IN_STATUS" + case agentTimeInRoutingStatus = "AGENT_TIME_IN_ROUTING_STATUS" + case agentStatus = "AGENT_STATUS" + case agentSecondaryStatus = "AGENT_SECONDARY_STATUS" + case agentRoutingStatus = "AGENT_ROUTING_STATUS" + case agentMediaTypes = "AGENT_MEDIA_TYPES" + case acwCount = "ACW_COUNT" + case answerTransferredPercent = "ANSWER_TRANSFERRED_PERCENT" + case flowAvgMilestoneDecimal = "FLOW_AVG_MILESTONE_DECIMAL" + case notRespondingCount = "NOT_RESPONDING_COUNT" + case avgAcwHandled = "AVG_ACW_HANDLED" + case avgContactingTime = "AVG_CONTACTING_TIME" + case avgDialingTime = "AVG_DIALING_TIME" + case avgFlowoutTime = "AVG_FLOWOUT_TIME" + case avgHoldHandled = "AVG_HOLD_HANDLED" + case avgMonitor = "AVG_MONITOR" + case blindTransferCount = "BLIND_TRANSFER_COUNT" + case blindTransferPercent = "BLIND_TRANSFER_PERCENT" + case connectedCount = "CONNECTED_COUNT" + case consultCount = "CONSULT_COUNT" + case consultTransferCount = "CONSULT_TRANSFER_COUNT" + case consultTransferPercent = "CONSULT_TRANSFER_PERCENT" + case contactingCount = "CONTACTING_COUNT" + case dialingCount = "DIALING_COUNT" + case errorCount = "ERROR_COUNT" + case externalMediaCount = "EXTERNAL_MEDIA_COUNT" + case maxContactingTime = "MAX_CONTACTING_TIME" + case maxDialingTime = "MAX_DIALING_TIME" + case maxFlowoutTime = "MAX_FLOWOUT_TIME" + case flowMilestoneCount = "FLOW_MILESTONE_COUNT" + case minFlowoutTime = "MIN_FLOWOUT_TIME" + case maxMonitor = "MAX_MONITOR" + case minContactingTime = "MIN_CONTACTING_TIME" + case minDialingTime = "MIN_DIALING_TIME" + case minMonitor = "MIN_MONITOR" + case monitorCount = "MONITOR_COUNT" + case mediaCount = "MEDIA_COUNT" + case serviceLevelTarget = "SERVICE_LEVEL_TARGET" + case serviceLevelTargetCurrent = "SERVICE_LEVEL_TARGET_CURRENT" + case talkCount = "TALK_COUNT" + case totalAbandonTime = "TOTAL_ABANDON_TIME" + case totalNotRespondingTime = "TOTAL_NOT_RESPONDING_TIME" + case totalContacting = "TOTAL_CONTACTING" + case totalDialing = "TOTAL_DIALING" + case totalMonitor = "TOTAL_MONITOR" + case totalWaitTime = "TOTAL_WAIT_TIME" + case waitCount = "WAIT_COUNT" + case parkCount = "PARK_COUNT" + case avgParkTime = "AVG_PARK_TIME" + case totalParkTime = "TOTAL_PARK_TIME" + case minParkTime = "MIN_PARK_TIME" + case maxParkTime = "MAX_PARK_TIME" + } - public var mediaType: MediaType? - public var forecastDataPerInterval: [WfmIntradayDataUpdateTopicIntradayForecastData]? - public var scheduleDataPerInterval: [WfmIntradayDataUpdateTopicIntradayScheduleData]? - public var historicalAgentDataPerInterval: [WfmIntradayDataUpdateTopicIntradayHistoricalAgentData]? - public var historicalQueueDataPerInterval: [WfmIntradayDataUpdateTopicIntradayHistoricalQueueData]? - public var performancePredictionAgentDataPerInterval: [WfmIntradayDataUpdateTopicIntradayPerformancePredictionAgentData]? - public var performancePredictionQueueDataPerInterval: [WfmIntradayDataUpdateTopicIntradayPerformancePredictionQueueData]? - public init(mediaType: MediaType?, forecastDataPerInterval: [WfmIntradayDataUpdateTopicIntradayForecastData]?, scheduleDataPerInterval: [WfmIntradayDataUpdateTopicIntradayScheduleData]?, historicalAgentDataPerInterval: [WfmIntradayDataUpdateTopicIntradayHistoricalAgentData]?, historicalQueueDataPerInterval: [WfmIntradayDataUpdateTopicIntradayHistoricalQueueData]?, performancePredictionAgentDataPerInterval: [WfmIntradayDataUpdateTopicIntradayPerformancePredictionAgentData]?, performancePredictionQueueDataPerInterval: [WfmIntradayDataUpdateTopicIntradayPerformancePredictionQueueData]?) { - self.mediaType = mediaType - self.forecastDataPerInterval = forecastDataPerInterval - self.scheduleDataPerInterval = scheduleDataPerInterval - self.historicalAgentDataPerInterval = historicalAgentDataPerInterval - self.historicalQueueDataPerInterval = historicalQueueDataPerInterval - self.performancePredictionAgentDataPerInterval = performancePredictionAgentDataPerInterval - self.performancePredictionQueueDataPerInterval = performancePredictionQueueDataPerInterval - } -} -public class WfmMoveAgentsCompleteTopicUserReference: Codable { - public var _id: String? - public init(_id: String?) { - self._id = _id + public enum SortOrder: String, Codable { + case ascending = "ascending" + case descending = "descending" } - public enum CodingKeys: String, CodingKey { - case _id = "id" + public enum SortKey: String, Codable { + case name = "Name" + case duration = "Duration" } -} -public class WfmMoveManagementUnitTopicMoveManagementUnitNotification: Codable { - public enum Status: String, Codable { - case processing = "Processing" - case complete = "Complete" + + + + + public enum Periods: String, Codable { + case _none = "NONE" + case currentHalfHour = "CURRENT_HALF_HOUR" + case today = "TODAY" + case yesterday = "YESTERDAY" + case thisWeek = "THIS_WEEK" + case lastWeek = "LAST_WEEK" + case thisMonth = "THIS_MONTH" + case lastMonth = "LAST_MONTH" + case prior7Days = "PRIOR_7_DAYS" + case past7DaysToDate = "PAST_7_DAYS_TO_DATE" + case prior30Days = "PRIOR_30_DAYS" + case past30DaysToDate = "PAST_30_DAYS_TO_DATE" + case prior3Months = "PRIOR_3_MONTHS" + } + + public enum MediaTypes: String, Codable { + case callback = "callback" + case chat = "chat" + case cobrowse = "cobrowse" + case email = "email" + case message = "message" + case screenshare = "screenshare" + case unknown = "unknown" + case video = "video" + case voice = "voice" + } + + + + + + + + public enum SelectedStatuses: String, Codable { + case available = "Available" + case away = "Away" + case busy = "Busy" + case _break = "Break" + case meeting = "Meeting" + case training = "Training" + case meal = "Meal" + case systemAway = "SystemAway" + case onQueue = "OnQueue" + case interacting = "Interacting" + case notResponding = "NotResponding" + case idle = "Idle" + case communicating = "Communicating" + case offQueue = "OffQueue" + case online = "Online" + case offline = "Offline" + } + + /** The row number for the specific dashboard widget configuration. */ + public var row: Int? + /** The column number for the specific dashboard widget configuration. */ + public var column: Int? + /** The title for the dashboard widget configuration. */ + public var title: String? + /** The type of dashboard widget configuration. */ + public var type: ModelType? + /** The list of metrics for the dashboard widget configuration. */ + public var metrics: [Metrics]? + /** The display text for the dashboard widget configuration. */ + public var displayText: String? + /** The color of the display text for the dashboard widget configuration in RGB hexadecimal format (for example \"#FF0000\" represents red). */ + public var displayTextColor: String? + /** The external web URL for the dashboard widget configuration. */ + public var webContentUrl: String? + /** Indicates each filter to be displayed individually. */ + public var splitFilters: Bool? + /** Indicates that data for each media type should be shown individually. */ + public var splitByMediaType: Bool? + /** Indicates the display be the longest time. */ + public var showLongest: Bool? + /** Indicates the widget to be displayed as table. */ + public var displayAsTable: Bool? + /** Indicates the display to include duration. */ + public var showDuration: Bool? + /** The sort order of the table. */ + public var sortOrder: SortOrder? + /** The sort key of the table. */ + public var sortKey: SortKey? + /** Indicates the limit of displayed entities. */ + public var entityLimit: Int? + /** Indicates whether to display aggregate across all entity and media type combination. */ + public var displayAggregates: Bool? + /** Indicates whether a widget should take the full width of a dashboard or be shown only in a single slot. */ + public var isFullWidth: Bool? + /** Indicates whether a widget should show the percentage diff between two values. */ + public var showPercentageChange: Bool? + /** Indicates whether a widget should show the profile picture of an agent. */ + public var showProfilePicture: Bool? + /** The filters to be applied for dashboard widget configuration */ + public var filter: ViewFilter? + /** The list of periods for the dashboard widget configuration */ + public var periods: [Periods]? + /** The list of media types for the dashboard widget configuration */ + public var mediaTypes: [MediaTypes]? + /** List of warnings for dashboard widget configuration */ + public var warnings: [Warning]? + /** Indicates the show time in status of a widget configuration. */ + public var showTimeInStatus: Bool? + /** Indicates to show offline agent widget. */ + public var showOfflineAgents: Bool? + /** Indicates the selected statuses used to filter the agent widget in the dashboard. */ + public var selectedStatuses: [SelectedStatuses]? + + public init(row: Int?, column: Int?, title: String?, type: ModelType?, metrics: [Metrics]?, displayText: String?, displayTextColor: String?, webContentUrl: String?, splitFilters: Bool?, splitByMediaType: Bool?, showLongest: Bool?, displayAsTable: Bool?, showDuration: Bool?, sortOrder: SortOrder?, sortKey: SortKey?, entityLimit: Int?, displayAggregates: Bool?, isFullWidth: Bool?, showPercentageChange: Bool?, showProfilePicture: Bool?, filter: ViewFilter?, periods: [Periods]?, mediaTypes: [MediaTypes]?, warnings: [Warning]?, showTimeInStatus: Bool?, showOfflineAgents: Bool?, selectedStatuses: [SelectedStatuses]?) { + self.row = row + self.column = column + self.title = title + self.type = type + self.metrics = metrics + self.displayText = displayText + self.displayTextColor = displayTextColor + self.webContentUrl = webContentUrl + self.splitFilters = splitFilters + self.splitByMediaType = splitByMediaType + self.showLongest = showLongest + self.displayAsTable = displayAsTable + self.showDuration = showDuration + self.sortOrder = sortOrder + self.sortKey = sortKey + self.entityLimit = entityLimit + self.displayAggregates = displayAggregates + self.isFullWidth = isFullWidth + self.showPercentageChange = showPercentageChange + self.showProfilePicture = showProfilePicture + self.filter = filter + self.periods = periods + self.mediaTypes = mediaTypes + self.warnings = warnings + self.showTimeInStatus = showTimeInStatus + self.showOfflineAgents = showOfflineAgents + self.selectedStatuses = selectedStatuses + } + + +} + + + + +public class WfmIntradayDataUpdateTopicIntradayDataGroup: Codable { + + public enum MediaType: String, Codable { + case voice = "Voice" + case chat = "Chat" + case email = "Email" + case callback = "Callback" + case message = "Message" + } + + + + + + + + + + + + + + public var mediaType: MediaType? + public var forecastDataPerInterval: [WfmIntradayDataUpdateTopicIntradayForecastData]? + public var scheduleDataPerInterval: [WfmIntradayDataUpdateTopicIntradayScheduleData]? + public var historicalAgentDataPerInterval: [WfmIntradayDataUpdateTopicIntradayHistoricalAgentData]? + public var historicalQueueDataPerInterval: [WfmIntradayDataUpdateTopicIntradayHistoricalQueueData]? + public var performancePredictionAgentDataPerInterval: [WfmIntradayDataUpdateTopicIntradayPerformancePredictionAgentData]? + public var performancePredictionQueueDataPerInterval: [WfmIntradayDataUpdateTopicIntradayPerformancePredictionQueueData]? + + public init(mediaType: MediaType?, forecastDataPerInterval: [WfmIntradayDataUpdateTopicIntradayForecastData]?, scheduleDataPerInterval: [WfmIntradayDataUpdateTopicIntradayScheduleData]?, historicalAgentDataPerInterval: [WfmIntradayDataUpdateTopicIntradayHistoricalAgentData]?, historicalQueueDataPerInterval: [WfmIntradayDataUpdateTopicIntradayHistoricalQueueData]?, performancePredictionAgentDataPerInterval: [WfmIntradayDataUpdateTopicIntradayPerformancePredictionAgentData]?, performancePredictionQueueDataPerInterval: [WfmIntradayDataUpdateTopicIntradayPerformancePredictionQueueData]?) { + self.mediaType = mediaType + self.forecastDataPerInterval = forecastDataPerInterval + self.scheduleDataPerInterval = scheduleDataPerInterval + self.historicalAgentDataPerInterval = historicalAgentDataPerInterval + self.historicalQueueDataPerInterval = historicalQueueDataPerInterval + self.performancePredictionAgentDataPerInterval = performancePredictionAgentDataPerInterval + self.performancePredictionQueueDataPerInterval = performancePredictionQueueDataPerInterval + } + + +} + + + + +public class WfmMoveAgentsCompleteTopicUserReference: Codable { + + + + public var _id: String? + + public init(_id: String?) { + self._id = _id + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + } + + +} + + + + +public class WfmMoveManagementUnitTopicMoveManagementUnitNotification: Codable { + + + + public enum Status: String, Codable { + case processing = "Processing" + case complete = "Complete" case canceled = "Canceled" case error = "Error" } @@ -37791,430 +38218,6 @@ public class WhatsAppEmbeddedSignupIntegrationRequest: Codable { -public class Widget: Codable { - - - - - - - - public enum ModelType: String, Codable { - case metric = "METRIC" - case chart = "CHART" - case pie = "PIE" - case heatMap = "HEAT_MAP" - case freeText = "FREE_TEXT" - case agentStatus = "AGENT_STATUS" - case realtimeAdherence = "REALTIME_ADHERENCE" - case webContentUrl = "WEB_CONTENT_URL" - } - - public enum Metrics: String, Codable { - case avgTalkTime = "AVG_TALK_TIME" - case avgHoldTime = "AVG_HOLD_TIME" - case avgAcwTime = "AVG_ACW_TIME" - case avgWaitTime = "AVG_WAIT_TIME" - case avgHandleTime = "AVG_HANDLE_TIME" - case avgAlertTime = "AVG_ALERT_TIME" - case avgAnswerTime = "AVG_ANSWER_TIME" - case avgAbandonTime = "AVG_ABANDON_TIME" - case totalTalkTime = "TOTAL_TALK_TIME" - case totalHandleTime = "TOTAL_HANDLE_TIME" - case totalHoldTime = "TOTAL_HOLD_TIME" - case totalAcwTime = "TOTAL_ACW_TIME" - case totalAlertTime = "TOTAL_ALERT_TIME" - case maxAbandonTime = "MAX_ABANDON_TIME" - case maxWaitTime = "MAX_WAIT_TIME" - case maxTalkTime = "MAX_TALK_TIME" - case maxHoldTime = "MAX_HOLD_TIME" - case maxAcwTime = "MAX_ACW_TIME" - case minAbandonTime = "MIN_ABANDON_TIME" - case minWaitTime = "MIN_WAIT_TIME" - case minTalkTime = "MIN_TALK_TIME" - case minHoldTime = "MIN_HOLD_TIME" - case minAcwTime = "MIN_ACW_TIME" - case alertCount = "ALERT_COUNT" - case offeredCount = "OFFERED_COUNT" - case abandonedCount = "ABANDONED_COUNT" - case abandonedPercent = "ABANDONED_PERCENT" - case shortAbandonedCount = "SHORT_ABANDONED_COUNT" - case shortAbandonedPercent = "SHORT_ABANDONED_PERCENT" - case abandonedNoShortCount = "ABANDONED_NO_SHORT_COUNT" - case abandonedNoShortPercent = "ABANDONED_NO_SHORT_PERCENT" - case answeredCount = "ANSWERED_COUNT" - case answeredPercent = "ANSWERED_PERCENT" - case flowoutCount = "FLOWOUT_COUNT" - case flowoutPercent = "FLOWOUT_PERCENT" - case outboundCount = "OUTBOUND_COUNT" - case outboundAttemptedCount = "OUTBOUND_ATTEMPTED_COUNT" - case voicemailCount = "VOICEMAIL_COUNT" - case handledCount = "HANDLED_COUNT" - case heldCount = "HELD_COUNT" - case transferredCount = "TRANSFERRED_COUNT" - case transferredPercent = "TRANSFERRED_PERCENT" - case waitingCurrent = "WAITING_CURRENT" - case interactingCurrent = "INTERACTING_CURRENT" - case heldCurrent = "HELD_CURRENT" - case alertingCurrent = "ALERTING_CURRENT" - case serviceLevel = "SERVICE_LEVEL" - case overServiceLevel = "OVER_SERVICE_LEVEL" - case onlineAgents = "ONLINE_AGENTS" - case availableAgents = "AVAILABLE_AGENTS" - case awayAgents = "AWAY_AGENTS" - case breakAgents = "BREAK_AGENTS" - case mealAgents = "MEAL_AGENTS" - case trainingAgents = "TRAINING_AGENTS" - case busyAgents = "BUSY_AGENTS" - case meetingAgents = "MEETING_AGENTS" - case systemAwayAgents = "SYSTEM_AWAY_AGENTS" - case offlineAgents = "OFFLINE_AGENTS" - case onQueueAgents = "ON_QUEUE_AGENTS" - case offQueueAgents = "OFF_QUEUE_AGENTS" - case interactingAgents = "INTERACTING_AGENTS" - case acwAgents = "ACW_AGENTS" - case communicatingAgents = "COMMUNICATING_AGENTS" - case idleAgents = "IDLE_AGENTS" - case notRespondingAgents = "NOT_RESPONDING_AGENTS" - case longestWaiting = "LONGEST_WAITING" - case longestInteracting = "LONGEST_INTERACTING" - case flowActiveLongest = "FLOW_ACTIVE_LONGEST" - case flowActiveCurrent = "FLOW_ACTIVE_CURRENT" - case flowEntriesCount = "FLOW_ENTRIES_COUNT" - case flowTotalDuration = "FLOW_TOTAL_DURATION" - case flowMaxDuration = "FLOW_MAX_DURATION" - case flowAvgDuration = "FLOW_AVG_DURATION" - case flowDisconnectCount = "FLOW_DISCONNECT_COUNT" - case flowDisconnectPercent = "FLOW_DISCONNECT_PERCENT" - case flowTotalDisconnectDuration = "FLOW_TOTAL_DISCONNECT_DURATION" - case flowAvgDisconnectDuration = "FLOW_AVG_DISCONNECT_DURATION" - case flowMaxDisconnectDuration = "FLOW_MAX_DISCONNECT_DURATION" - case flowFlowDisconnect = "FLOW_FLOW_DISCONNECT" - case flowFlowDisconnectPercent = "FLOW_FLOW_DISCONNECT_PERCENT" - case flowSystemErrorDisconnect = "FLOW_SYSTEM_ERROR_DISCONNECT" - case flowSystemErrorDisconnectPercent = "FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT" - case flowCustomerDisconnect = "FLOW_CUSTOMER_DISCONNECT" - case flowCustomerDisconnectPercent = "FLOW_CUSTOMER_DISCONNECT_PERCENT" - case flowShortDisconnect = "FLOW_SHORT_DISCONNECT" - case flowShortDisconnectPercent = "FLOW_SHORT_DISCONNECT_PERCENT" - case flowExitCount = "FLOW_EXIT_COUNT" - case flowExitPercent = "FLOW_EXIT_PERCENT" - case flowTotalExitDuration = "FLOW_TOTAL_EXIT_DURATION" - case flowMaxExitDuration = "FLOW_MAX_EXIT_DURATION" - case flowAvgExitDuration = "FLOW_AVG_EXIT_DURATION" - case flowAcdExitCount = "FLOW_ACD_EXIT_COUNT" - case flowAcdExitPercent = "FLOW_ACD_EXIT_PERCENT" - case flowGroupExitCount = "FLOW_GROUP_EXIT_COUNT" - case flowGroupExitPercent = "FLOW_GROUP_EXIT_PERCENT" - case flowNumberExitCount = "FLOW_NUMBER_EXIT_COUNT" - case flowNumberExitPercent = "FLOW_NUMBER_EXIT_PERCENT" - case flowUserExitCount = "FLOW_USER_EXIT_COUNT" - case flowUserExitPercent = "FLOW_USER_EXIT_PERCENT" - case flowFlowExitCount = "FLOW_FLOW_EXIT_COUNT" - case flowFlowExitPercent = "FLOW_FLOW_EXIT_PERCENT" - case flowSecureFlowExitCount = "FLOW_SECURE_FLOW_EXIT_COUNT" - case flowSecureFlowExitPercent = "FLOW_SECURE_FLOW_EXIT_PERCENT" - case flowAcdVoicemailExitCount = "FLOW_ACD_VOICEMAIL_EXIT_COUNT" - case flowAcdVoicemailExitPercent = "FLOW_ACD_VOICEMAIL_EXIT_PERCENT" - case flowUserVoicemailExitCount = "FLOW_USER_VOICEMAIL_EXIT_COUNT" - case flowUserVoicemailExitPercent = "FLOW_USER_VOICEMAIL_EXIT_PERCENT" - case flowOutcomeCount = "FLOW_OUTCOME_COUNT" - case flowAvgOutcomeDecimal = "FLOW_AVG_OUTCOME_DECIMAL" - case flowOutcomeFailureCount = "FLOW_OUTCOME_FAILURE_COUNT" - case flowOutcomeFailurePercent = "FLOW_OUTCOME_FAILURE_PERCENT" - case flowOutcomeSuccessCount = "FLOW_OUTCOME_SUCCESS_COUNT" - case flowOutcomeSuccessPercent = "FLOW_OUTCOME_SUCCESS_PERCENT" - case flowOutcomeTotalDuration = "FLOW_OUTCOME_TOTAL_DURATION" - case flowOutcomeMaxDuration = "FLOW_OUTCOME_MAX_DURATION" - case flowOutcomeAvgDuration = "FLOW_OUTCOME_AVG_DURATION" - case flowOutcomeMinDuration = "FLOW_OUTCOME_MIN_DURATION" - case offQueueTime = "OFF_QUEUE_TIME" - case offQueuePercent = "OFF_QUEUE_PERCENT" - case availableTime = "AVAILABLE_TIME" - case availablePercent = "AVAILABLE_PERCENT" - case busyTime = "BUSY_TIME" - case busyPercent = "BUSY_PERCENT" - case awayTime = "AWAY_TIME" - case awayPercent = "AWAY_PERCENT" - case breakTime = "BREAK_TIME" - case breakPercent = "BREAK_PERCENT" - case mealTime = "MEAL_TIME" - case mealPercent = "MEAL_PERCENT" - case meetingTime = "MEETING_TIME" - case meetingPercent = "MEETING_PERCENT" - case trainingTime = "TRAINING_TIME" - case trainingPercent = "TRAINING_PERCENT" - case interactingTime = "INTERACTING_TIME" - case interactingPercent = "INTERACTING_PERCENT" - case communicatingTime = "COMMUNICATING_TIME" - case communicatingPercent = "COMMUNICATING_PERCENT" - case systemAwayTime = "SYSTEM_AWAY_TIME" - case systemAwayPercent = "SYSTEM_AWAY_PERCENT" - case onQueueTime = "ON_QUEUE_TIME" - case onQueuePercent = "ON_QUEUE_PERCENT" - case idleTime = "IDLE_TIME" - case idlePercent = "IDLE_PERCENT" - case notRespondingTime = "NOT_RESPONDING_TIME" - case notRespondingPercent = "NOT_RESPONDING_PERCENT" - case loggedInTime = "LOGGED_IN_TIME" - case occupancyPercent = "OCCUPANCY_PERCENT" - case minAlertTime = "MIN_ALERT_TIME" - case maxAlertTime = "MAX_ALERT_TIME" - case minHandleTime = "MIN_HANDLE_TIME" - case maxHandleTime = "MAX_HANDLE_TIME" - case minAnsweredTime = "MIN_ANSWERED_TIME" - case maxAnsweredTime = "MAX_ANSWERED_TIME" - case minNotRespondingTime = "MIN_NOT_RESPONDING_TIME" - case maxNotRespondingTime = "MAX_NOT_RESPONDING_TIME" - case metServiceLevel = "MET_SERVICE_LEVEL" - case wfmAdherenceStatus = "WFM_ADHERENCE_STATUS" - case wfmScheduledActivity = "WFM_SCHEDULED_ACTIVITY" - case wfmAdherenceDuration = "WFM_ADHERENCE_DURATION" - case agentTitle = "AGENT_TITLE" - case agentDepartment = "AGENT_DEPARTMENT" - case agentExtension = "AGENT_EXTENSION" - case agentSkills = "AGENT_SKILLS" - case agentLocation = "AGENT_LOCATION" - case agentReportsTo = "AGENT_REPORTS_TO" - case agentEmail = "AGENT_EMAIL" - case agentRole = "AGENT_ROLE" - case agentGroup = "AGENT_GROUP" - case agentTimeInStatus = "AGENT_TIME_IN_STATUS" - case agentTimeInRoutingStatus = "AGENT_TIME_IN_ROUTING_STATUS" - case agentStatus = "AGENT_STATUS" - case agentSecondaryStatus = "AGENT_SECONDARY_STATUS" - case agentRoutingStatus = "AGENT_ROUTING_STATUS" - case agentMediaTypes = "AGENT_MEDIA_TYPES" - case acwCount = "ACW_COUNT" - case answerTransferredPercent = "ANSWER_TRANSFERRED_PERCENT" - case flowAvgMilestoneDecimal = "FLOW_AVG_MILESTONE_DECIMAL" - case notRespondingCount = "NOT_RESPONDING_COUNT" - case avgAcwHandled = "AVG_ACW_HANDLED" - case avgContactingTime = "AVG_CONTACTING_TIME" - case avgDialingTime = "AVG_DIALING_TIME" - case avgFlowoutTime = "AVG_FLOWOUT_TIME" - case avgHoldHandled = "AVG_HOLD_HANDLED" - case avgMonitor = "AVG_MONITOR" - case blindTransferCount = "BLIND_TRANSFER_COUNT" - case blindTransferPercent = "BLIND_TRANSFER_PERCENT" - case connectedCount = "CONNECTED_COUNT" - case consultCount = "CONSULT_COUNT" - case consultTransferCount = "CONSULT_TRANSFER_COUNT" - case consultTransferPercent = "CONSULT_TRANSFER_PERCENT" - case contactingCount = "CONTACTING_COUNT" - case dialingCount = "DIALING_COUNT" - case errorCount = "ERROR_COUNT" - case externalMediaCount = "EXTERNAL_MEDIA_COUNT" - case maxContactingTime = "MAX_CONTACTING_TIME" - case maxDialingTime = "MAX_DIALING_TIME" - case maxFlowoutTime = "MAX_FLOWOUT_TIME" - case flowMilestoneCount = "FLOW_MILESTONE_COUNT" - case minFlowoutTime = "MIN_FLOWOUT_TIME" - case maxMonitor = "MAX_MONITOR" - case minContactingTime = "MIN_CONTACTING_TIME" - case minDialingTime = "MIN_DIALING_TIME" - case minMonitor = "MIN_MONITOR" - case monitorCount = "MONITOR_COUNT" - case mediaCount = "MEDIA_COUNT" - case serviceLevelTarget = "SERVICE_LEVEL_TARGET" - case serviceLevelTargetCurrent = "SERVICE_LEVEL_TARGET_CURRENT" - case talkCount = "TALK_COUNT" - case totalAbandonTime = "TOTAL_ABANDON_TIME" - case totalNotRespondingTime = "TOTAL_NOT_RESPONDING_TIME" - case totalContacting = "TOTAL_CONTACTING" - case totalDialing = "TOTAL_DIALING" - case totalMonitor = "TOTAL_MONITOR" - case totalWaitTime = "TOTAL_WAIT_TIME" - case waitCount = "WAIT_COUNT" - case parkCount = "PARK_COUNT" - case avgParkTime = "AVG_PARK_TIME" - case totalParkTime = "TOTAL_PARK_TIME" - case minParkTime = "MIN_PARK_TIME" - case maxParkTime = "MAX_PARK_TIME" - } - - - - - - - - - - - - - - - - - - public enum SortOrder: String, Codable { - case ascending = "ascending" - case descending = "descending" - } - - public enum SortKey: String, Codable { - case name = "Name" - case duration = "Duration" - } - - - - - - - - - - - - - - public enum Periods: String, Codable { - case _none = "NONE" - case currentHalfHour = "CURRENT_HALF_HOUR" - case today = "TODAY" - case yesterday = "YESTERDAY" - case thisWeek = "THIS_WEEK" - case lastWeek = "LAST_WEEK" - case thisMonth = "THIS_MONTH" - case lastMonth = "LAST_MONTH" - case prior7Days = "PRIOR_7_DAYS" - case past7DaysToDate = "PAST_7_DAYS_TO_DATE" - case prior30Days = "PRIOR_30_DAYS" - case past30DaysToDate = "PAST_30_DAYS_TO_DATE" - case prior3Months = "PRIOR_3_MONTHS" - } - - public enum MediaTypes: String, Codable { - case callback = "callback" - case chat = "chat" - case cobrowse = "cobrowse" - case email = "email" - case message = "message" - case screenshare = "screenshare" - case unknown = "unknown" - case video = "video" - case voice = "voice" - } - - - - - - - - public enum SelectedStatuses: String, Codable { - case available = "Available" - case away = "Away" - case busy = "Busy" - case _break = "Break" - case meeting = "Meeting" - case training = "Training" - case meal = "Meal" - case systemAway = "SystemAway" - case onQueue = "OnQueue" - case interacting = "Interacting" - case notResponding = "NotResponding" - case idle = "Idle" - case communicating = "Communicating" - case offQueue = "OffQueue" - case online = "Online" - case offline = "Offline" - } - - /** The row number for the specific dashboard widget configuration. */ - public var row: Int? - /** The column number for the specific dashboard widget configuration. */ - public var column: Int? - /** The title for the dashboard widget configuration. */ - public var title: String? - /** The type of dashboard widget configuration. */ - public var type: ModelType? - /** The list of metrics for the dashboard widget configuration. */ - public var metrics: [Metrics]? - /** The display text for the dashboard widget configuration. */ - public var displayText: String? - /** The color of the display text for the dashboard widget configuration in RGB hexadecimal format (for example \"#FF0000\" represents red). */ - public var displayTextColor: String? - /** The external web URL for the dashboard widget configuration. */ - public var webContentUrl: String? - /** Indicates each filter to be displayed individually. */ - public var splitFilters: Bool? - /** Indicates that data for each media type should be shown individually. */ - public var splitByMediaType: Bool? - /** Indicates the display be the longest time. */ - public var showLongest: Bool? - /** Indicates the widget to be displayed as table. */ - public var displayAsTable: Bool? - /** Indicates the display to include duration. */ - public var showDuration: Bool? - /** The sort order of the table. */ - public var sortOrder: SortOrder? - /** The sort key of the table. */ - public var sortKey: SortKey? - /** Indicates the limit of displayed entities. */ - public var entityLimit: Int? - /** Indicates whether to display aggregate across all entity and media type combination. */ - public var displayAggregates: Bool? - /** Indicates whether a widget should take the full width of a dashboard or be shown only in a single slot. */ - public var isFullWidth: Bool? - /** Indicates whether a widget should show the percentage diff between two values. */ - public var showPercentageChange: Bool? - /** Indicates whether a widget should show the profile picture of an agent. */ - public var showProfilePicture: Bool? - /** The filters to be applied for dashboard widget configuration */ - public var filter: ViewFilter? - /** The list of periods for the dashboard widget configuration */ - public var periods: [Periods]? - /** The list of media types for the dashboard widget configuration */ - public var mediaTypes: [MediaTypes]? - /** List of warnings for dashboard widget configuration */ - public var warnings: [Warning]? - /** Indicates the show time in status of a widget configuration. */ - public var showTimeInStatus: Bool? - /** Indicates to show offline agent widget. */ - public var showOfflineAgents: Bool? - /** Indicates the selected statuses used to filter the agent widget in the dashboard. */ - public var selectedStatuses: [SelectedStatuses]? - - public init(row: Int?, column: Int?, title: String?, type: ModelType?, metrics: [Metrics]?, displayText: String?, displayTextColor: String?, webContentUrl: String?, splitFilters: Bool?, splitByMediaType: Bool?, showLongest: Bool?, displayAsTable: Bool?, showDuration: Bool?, sortOrder: SortOrder?, sortKey: SortKey?, entityLimit: Int?, displayAggregates: Bool?, isFullWidth: Bool?, showPercentageChange: Bool?, showProfilePicture: Bool?, filter: ViewFilter?, periods: [Periods]?, mediaTypes: [MediaTypes]?, warnings: [Warning]?, showTimeInStatus: Bool?, showOfflineAgents: Bool?, selectedStatuses: [SelectedStatuses]?) { - self.row = row - self.column = column - self.title = title - self.type = type - self.metrics = metrics - self.displayText = displayText - self.displayTextColor = displayTextColor - self.webContentUrl = webContentUrl - self.splitFilters = splitFilters - self.splitByMediaType = splitByMediaType - self.showLongest = showLongest - self.displayAsTable = displayAsTable - self.showDuration = showDuration - self.sortOrder = sortOrder - self.sortKey = sortKey - self.entityLimit = entityLimit - self.displayAggregates = displayAggregates - self.isFullWidth = isFullWidth - self.showPercentageChange = showPercentageChange - self.showProfilePicture = showProfilePicture - self.filter = filter - self.periods = periods - self.mediaTypes = mediaTypes - self.warnings = warnings - self.showTimeInStatus = showTimeInStatus - self.showOfflineAgents = showOfflineAgents - self.selectedStatuses = selectedStatuses - } - - -} - - - - public class WidgetClientConfig: Codable { diff --git a/build/src/Models/PlatformAPIModelsP2.swift b/build/src/Models/PlatformAPIModelsP2.swift index 12604bcab..7e605a62e 100644 --- a/build/src/Models/PlatformAPIModelsP2.swift +++ b/build/src/Models/PlatformAPIModelsP2.swift @@ -177,23 +177,23 @@ public class ActionEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Action]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Action]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -1555,23 +1555,23 @@ public class AttemptLimitsEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [AttemptLimits]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [AttemptLimits]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -1780,23 +1780,23 @@ public class AuthzDivisionEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [AuthzDivision]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [AuthzDivision]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -3601,23 +3601,23 @@ public class CallbackConversationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CallbackConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CallbackConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -3721,23 +3721,23 @@ public class CampaignDivisionViewListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CampaignDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CampaignDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4089,17 +4089,17 @@ public class CertificateDetails: Codable { public var issueDate: Date? /** True if the certificate is expired, false otherwise. */ public var expired: Bool? - public var valid: Bool? public var signatureValid: Bool? + public var valid: Bool? - public init(issuer: String?, subject: String?, expirationDate: Date?, issueDate: Date?, expired: Bool?, valid: Bool?, signatureValid: Bool?) { + public init(issuer: String?, subject: String?, expirationDate: Date?, issueDate: Date?, expired: Bool?, signatureValid: Bool?, valid: Bool?) { self.issuer = issuer self.subject = subject self.expirationDate = expirationDate self.issueDate = issueDate self.expired = expired - self.valid = valid self.signatureValid = signatureValid + self.valid = valid } @@ -4469,23 +4469,23 @@ public class ClientAppEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ClientApp]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ClientApp]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4563,23 +4563,23 @@ public class CoachingNotificationList: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CoachingNotification]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CoachingNotification]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4615,23 +4615,23 @@ public class CobrowseConversationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CobrowseConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CobrowseConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -5409,23 +5409,23 @@ public class ContactListTemplateEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ContactListTemplate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ContactListTemplate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -5464,24 +5464,24 @@ public class ContactListingResponse: Codable { public var pageNumber: Int? public var total: Int64? public var contactsCount: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DialerContact]?, pageSize: Int?, pageNumber: Int?, total: Int64?, contactsCount: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DialerContact]?, pageSize: Int?, pageNumber: Int?, total: Int64?, contactsCount: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.contactsCount = contactsCount - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -8585,58 +8585,6 @@ public class CreateAgentTimeOffRequest: Codable { -public class CreateMetric: Codable { - - - - - - - - - - - - - - public enum TimeDisplayUnit: String, Codable { - case _none = "None" - case seconds = "Seconds" - case minutes = "Minutes" - case hours = "Hours" - } - - /** The id of associated metric definition */ - public var metricDefinitionId: String? - /** The id of associated external metric definition */ - public var externalMetricDefinitionId: String? - /** Associated objective for this metric */ - public var objective: CreateObjective? - /** Performance profile id of this metric */ - public var performanceProfileId: String? - /** The name of this metric */ - public var name: String? - /** The precision of the metric, must be between 0 and 5 */ - public var precision: Int? - /** The time unit in which the metric should be displayed -- this parameter is ignored when displaying non-time values */ - public var timeDisplayUnit: TimeDisplayUnit? - - public init(metricDefinitionId: String?, externalMetricDefinitionId: String?, objective: CreateObjective?, performanceProfileId: String?, name: String?, precision: Int?, timeDisplayUnit: TimeDisplayUnit?) { - self.metricDefinitionId = metricDefinitionId - self.externalMetricDefinitionId = externalMetricDefinitionId - self.objective = objective - self.performanceProfileId = performanceProfileId - self.name = name - self.precision = precision - self.timeDisplayUnit = timeDisplayUnit - } - - -} - - - - public class CreateCallResponse: Codable { @@ -8697,6 +8645,58 @@ public class CreateGeneralProgramTopicsDefinitionsJob: Codable { +public class CreateMetric: Codable { + + + + + + + + + + + + + + public enum TimeDisplayUnit: String, Codable { + case _none = "None" + case seconds = "Seconds" + case minutes = "Minutes" + case hours = "Hours" + } + + /** The id of associated metric definition */ + public var metricDefinitionId: String? + /** The id of associated external metric definition */ + public var externalMetricDefinitionId: String? + /** Associated objective for this metric */ + public var objective: CreateObjective? + /** Performance profile id of this metric */ + public var performanceProfileId: String? + /** The name of this metric */ + public var name: String? + /** The precision of the metric, must be between 0 and 5 */ + public var precision: Int? + /** The time unit in which the metric should be displayed -- this parameter is ignored when displaying non-time values */ + public var timeDisplayUnit: TimeDisplayUnit? + + public init(metricDefinitionId: String?, externalMetricDefinitionId: String?, objective: CreateObjective?, performanceProfileId: String?, name: String?, precision: Int?, timeDisplayUnit: TimeDisplayUnit?) { + self.metricDefinitionId = metricDefinitionId + self.externalMetricDefinitionId = externalMetricDefinitionId + self.objective = objective + self.performanceProfileId = performanceProfileId + self.name = name + self.precision = precision + self.timeDisplayUnit = timeDisplayUnit + } + + +} + + + + public class CreateQueueRequest: Codable { @@ -9439,23 +9439,23 @@ public class DIDNumberEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DIDNumber]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DIDNumber]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -9577,23 +9577,23 @@ public class DataTablesDomainEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DataTable]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DataTable]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -9756,23 +9756,23 @@ public class DependencyTypeEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DependencyType]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DependencyType]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11131,23 +11131,23 @@ public class DocumentEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Document]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Document]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12434,23 +12434,23 @@ public class EmailCampaignScheduleEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EmailCampaignSchedule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EmailCampaignSchedule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -13998,6 +13998,42 @@ public class ExternalMetricDataWriteRequest: Codable { +public class ExternalSegment: Codable { + + + + + + public enum Source: String, Codable { + case adobeExperiencePlatform = "AdobeExperiencePlatform" + case custom = "Custom" + } + + /** Identifier for the external segment in the system where it originates from. */ + public var _id: String? + /** Name for the external segment in the system where it originates from. */ + public var name: String? + /** The external system where the segment originates from. */ + public var source: Source? + + public init(_id: String?, name: String?, source: Source?) { + self._id = _id + self.name = name + self.source = source + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + case name + case source + } + + +} + + + + public class ExternalOrganizationTrustorLink: Codable { @@ -14048,35 +14084,17 @@ public class ExternalOrganizationTrustorLink: Codable { +/** Scoped ID for a Facebook user interacting with a page or app */ -public class ExternalSegment: Codable { - - +public class FacebookScopedId: Codable { - public enum Source: String, Codable { - case adobeExperiencePlatform = "AdobeExperiencePlatform" - case custom = "Custom" - } - - /** Identifier for the external segment in the system where it originates from. */ - public var _id: String? - /** Name for the external segment in the system where it originates from. */ - public var name: String? - /** The external system where the segment originates from. */ - public var source: Source? - - public init(_id: String?, name: String?, source: Source?) { - self._id = _id - self.name = name - self.source = source - } + /** The unique page/app-specific scopedId for the user */ + public var scopedId: String? - public enum CodingKeys: String, CodingKey { - case _id = "id" - case name - case source + public init(scopedId: String?) { + self.scopedId = scopedId } @@ -14106,24 +14124,6 @@ public class Facet: Codable { -/** Scoped ID for a Facebook user interacting with a page or app */ - -public class FacebookScopedId: Codable { - - - - /** The unique page/app-specific scopedId for the user */ - public var scopedId: String? - - public init(scopedId: String?) { - self.scopedId = scopedId - } - - -} - - - public class FacetEntry: Codable { @@ -14232,23 +14232,23 @@ public class FailedRecordingEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [RecordingJobFailedRecording]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [RecordingJobFailedRecording]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -15016,23 +15016,23 @@ public class FlowDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FlowDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FlowDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -16475,23 +16475,23 @@ public class GDPRRequestEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [GDPRRequest]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [GDPRRequest]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -16527,23 +16527,23 @@ public class GDPRSubjectEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [GDPRSubject]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [GDPRSubject]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -16984,23 +16984,23 @@ public class GroupProfileEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [GroupProfile]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [GroupProfile]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17195,23 +17195,23 @@ public class IVREntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [IVR]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [IVR]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17531,23 +17531,23 @@ public class InboundRouteEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [InboundRoute]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [InboundRoute]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17575,28 +17575,6 @@ public class InstagramScopedId: Codable { -public class IntegrationExport: Codable { - - - - - - /** The aws-s3-recording-bulk-actions-integration that the policy uses for exports. */ - public var integration: DomainEntityRef? - /** True if the policy should export screen recordings in addition to the other conversation media. Default = true */ - public var shouldExportScreenRecordings: Bool? - - public init(integration: DomainEntityRef?, shouldExportScreenRecordings: Bool?) { - self.integration = integration - self.shouldExportScreenRecordings = shouldExportScreenRecordings - } - - -} - - - - public class IntegrationEntityListing: Codable { @@ -17623,23 +17601,23 @@ public class IntegrationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Integration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Integration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17649,6 +17627,28 @@ public class IntegrationEntityListing: Codable { +public class IntegrationExport: Codable { + + + + + + /** The aws-s3-recording-bulk-actions-integration that the policy uses for exports. */ + public var integration: DomainEntityRef? + /** True if the policy should export screen recordings in addition to the other conversation media. Default = true */ + public var shouldExportScreenRecordings: Bool? + + public init(integration: DomainEntityRef?, shouldExportScreenRecordings: Bool?) { + self.integration = integration + self.shouldExportScreenRecordings = shouldExportScreenRecordings + } + + +} + + + + public class InteractionStatsAlert: Codable { @@ -17827,23 +17827,23 @@ public class InteractionStatsRuleContainer: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [InteractionStatsRule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [InteractionStatsRule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -19940,44 +19940,6 @@ public class KnowledgeGuestDocumentSuggestionRequest: Codable { -public class KnowledgeGuestSearchClientApplication: Codable { - - public enum ModelType: String, Codable { - case assistant = "Assistant" - case botFlow = "BotFlow" - case messengerKnowledgeApp = "MessengerKnowledgeApp" - case smartAdvisor = "SmartAdvisor" - case supportCenter = "SupportCenter" - } - - - - - - - - /** Application type. */ - public var type: ModelType? - /** Application details when type is MessengerKnowledgeApp or SupportCenter. */ - public var deployment: EntityReference? - /** Application details when type is BotFlow. */ - public var botFlow: EntityReference? - /** Application details when type is Assistant. */ - public var assistant: EntityReference? - - public init(type: ModelType?, deployment: EntityReference?, botFlow: EntityReference?, assistant: EntityReference?) { - self.type = type - self.deployment = deployment - self.botFlow = botFlow - self.assistant = assistant - } - - -} - - - - public class KnowledgeGuestSession: Codable { @@ -20023,6 +19985,44 @@ public class KnowledgeGuestSession: Codable { +public class KnowledgeGuestSearchClientApplication: Codable { + + public enum ModelType: String, Codable { + case assistant = "Assistant" + case botFlow = "BotFlow" + case messengerKnowledgeApp = "MessengerKnowledgeApp" + case smartAdvisor = "SmartAdvisor" + case supportCenter = "SupportCenter" + } + + + + + + + + /** Application type. */ + public var type: ModelType? + /** Application details when type is MessengerKnowledgeApp or SupportCenter. */ + public var deployment: EntityReference? + /** Application details when type is BotFlow. */ + public var botFlow: EntityReference? + /** Application details when type is Assistant. */ + public var assistant: EntityReference? + + public init(type: ModelType?, deployment: EntityReference?, botFlow: EntityReference?, assistant: EntityReference?) { + self.type = type + self.deployment = deployment + self.botFlow = botFlow + self.assistant = assistant + } + + +} + + + + public class KnowledgeImport: Codable { @@ -21091,23 +21091,23 @@ public class LexV2BotAliasEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LexV2BotAlias]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LexV2BotAlias]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21143,23 +21143,23 @@ public class LexV2BotEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LexV2Bot]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LexV2Bot]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21436,23 +21436,23 @@ public class LineBaseEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LineBase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LineBase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -22105,23 +22105,23 @@ public class MessagingCampaignEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [MessagingCampaign]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [MessagingCampaign]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -22695,23 +22695,23 @@ public class NluDomainListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [NluDomain]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [NluDomain]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -23850,23 +23850,23 @@ public class OrganizationRoleEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DomainOrganizationRole]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DomainOrganizationRole]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -24808,23 +24808,23 @@ public class PermissionCollectionEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DomainPermissionCollection]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DomainPermissionCollection]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -24912,23 +24912,23 @@ public class PhoneEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Phone]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Phone]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -25025,24 +25025,24 @@ public class PhoneMetaBaseEntityListing: Codable { public var total: Int64? /** The total organization-wide number of entities. */ public var totalNumberOfEntities: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Metabase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, totalNumberOfEntities: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Metabase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, totalNumberOfEntities: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.totalNumberOfEntities = totalNumberOfEntities - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -30227,7 +30227,9 @@ public class Room: Codable { - /** The jid of the room */ + + + /** The jid of the room if adhoc, the id of the group for group rooms */ public var _id: String? public var name: String? /** Room's created time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ @@ -30244,10 +30246,12 @@ public class Room: Codable { public var owners: [UserReference]? /** Room's pinned messages */ public var pinnedMessages: [AddressableEntityRef]? + /** The jid of the room */ + public var jid: String? /** The URI for this object */ public var selfUri: String? - public init(_id: String?, name: String?, dateCreated: Date?, roomType: RoomType?, _description: String?, subject: String?, participantLimit: Int?, owners: [UserReference]?, pinnedMessages: [AddressableEntityRef]?, selfUri: String?) { + public init(_id: String?, name: String?, dateCreated: Date?, roomType: RoomType?, _description: String?, subject: String?, participantLimit: Int?, owners: [UserReference]?, pinnedMessages: [AddressableEntityRef]?, jid: String?, selfUri: String?) { self._id = _id self.name = name self.dateCreated = dateCreated @@ -30257,6 +30261,7 @@ public class Room: Codable { self.participantLimit = participantLimit self.owners = owners self.pinnedMessages = pinnedMessages + self.jid = jid self.selfUri = selfUri } @@ -30270,6 +30275,7 @@ public class Room: Codable { case participantLimit case owners case pinnedMessages + case jid case selfUri } @@ -30342,51 +30348,6 @@ public class RoutingActivityQueryClause: Codable { -public class Schema: Codable { - - - - - - - - - - - - /** A core type's title */ - public var title: String? - /** A core type's description */ - public var _description: String? - /** An array of fundamental JSON Schema primitive types on which the core type is based */ - public var type: [String]? - /** Denotes the type and pattern of the items in an enum core type */ - public var items: Items? - /** For the \"date\" and \"datetime\" core types, denotes the regex prescribing the allowable date/datetime format */ - public var pattern: String? - - public init(title: String?, _description: String?, type: [String]?, items: Items?, pattern: String?) { - self.title = title - self._description = _description - self.type = type - self.items = items - self.pattern = pattern - } - - public enum CodingKeys: String, CodingKey { - case title - case _description = "description" - case type - case items - case pattern - } - - -} - - - - public class RoutingSettings: Codable { @@ -30715,23 +30676,23 @@ public class ScheduleDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SchedulesDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SchedulesDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -31026,23 +30987,23 @@ public class ScheduleGroupDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ScheduleGroupDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ScheduleGroupDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -31141,6 +31102,51 @@ public class SchedulingOptionsRequest: Codable { + +public class Schema: Codable { + + + + + + + + + + + + /** A core type's title */ + public var title: String? + /** A core type's description */ + public var _description: String? + /** An array of fundamental JSON Schema primitive types on which the core type is based */ + public var type: [String]? + /** Denotes the type and pattern of the items in an enum core type */ + public var items: Items? + /** For the \"date\" and \"datetime\" core types, denotes the regex prescribing the allowable date/datetime format */ + public var pattern: String? + + public init(title: String?, _description: String?, type: [String]?, items: Items?, pattern: String?) { + self.title = title + self._description = _description + self.type = type + self.items = items + self.pattern = pattern + } + + public enum CodingKeys: String, CodingKey { + case title + case _description = "description" + case type + case items + case pattern + } + + +} + + + /** Defines a SCIM error. */ public class ScimError: Codable { @@ -31838,23 +31844,23 @@ public class ScreenRecordingSessionListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ScreenRecordingSession]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ScreenRecordingSession]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32045,23 +32051,23 @@ public class SegmentListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [JourneySegment]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [JourneySegment]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32534,23 +32540,23 @@ public class SkillEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [RoutingSkill]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [RoutingSkill]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -34186,23 +34192,23 @@ public class TimeZoneEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [RegionTimeZone]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [RegionTimeZone]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -34694,23 +34700,23 @@ public class TrunkBaseEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [TrunkBase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [TrunkBase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -34768,23 +34774,23 @@ public class TrustEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Trustee]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Trustee]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -34820,23 +34826,23 @@ public class TrustGroupEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [TrustGroup]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [TrustGroup]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -34872,23 +34878,23 @@ public class TrustUserEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [TrustUser]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [TrustUser]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -35158,23 +35164,23 @@ public class TrustorEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Trustor]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Trustor]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -35341,23 +35347,23 @@ public class UCIntegrationListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UCIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UCIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -35800,6 +35806,232 @@ public class UserActivityQueryFilter: Codable { +/** Configuration information for the integration */ + +public class UserAppConfigurationInfo: Codable { + + + + + + /** The current, active configuration for the integration. */ + public var current: IntegrationConfiguration? + /** The effective configuration for the app, containing the integration specific configuration along with overrides specified in the integration type. */ + public var effective: EffectiveConfiguration? + + public init(current: IntegrationConfiguration?, effective: EffectiveConfiguration?) { + self.current = current + self.effective = effective + } + + +} + + + + +public class UserAuthorization: Codable { + + + + + + + + + + public var roles: [DomainRole]? + /** A collection of the roles the user is not using */ + public var unusedRoles: [DomainRole]? + /** A collection of the permissions granted by all assigned roles */ + public var permissions: [String]? + /** The policies configured for assigned permissions. */ + public var permissionPolicies: [ResourcePermissionPolicy]? + + public init(roles: [DomainRole]?, unusedRoles: [DomainRole]?, permissions: [String]?, permissionPolicies: [ResourcePermissionPolicy]?) { + self.roles = roles + self.unusedRoles = unusedRoles + self.permissions = permissions + self.permissionPolicies = permissionPolicies + } + + +} + + + + +public class UserDetailQueryFilter: Codable { + + public enum ModelType: String, Codable { + case and = "and" + case or = "or" + } + + + + + + /** Boolean operation to apply to the provided predicates and clauses */ + public var type: ModelType? + /** Boolean 'and/or' logic with up to two-levels of nesting */ + public var clauses: [UserDetailQueryClause]? + /** Like a three-word sentence: (attribute-name) (operator) (target-value). */ + public var predicates: [UserDetailQueryPredicate]? + + public init(type: ModelType?, clauses: [UserDetailQueryClause]?, predicates: [UserDetailQueryPredicate]?) { + self.type = type + self.clauses = clauses + self.predicates = predicates + } + + +} + + + + +public class UserDetailsDatalakeAvailabilityTopicDataAvailabilityChangeNotification: Codable { + + + + /** Date and time before which data is guaranteed to be available in the datalake */ + public var dataAvailabilityDate: Date? + + public init(dataAvailabilityDate: Date?) { + self.dataAvailabilityDate = dataAvailabilityDate + } + + +} + + + + +public class UserExpands: Codable { + + + + + + + + + + + + + + + + + + /** ACD routing status */ + public var routingStatus: RoutingStatus? + /** Active presence */ + public var presence: UserPresence? + /** Active 3rd party presence */ + public var integrationPresence: UserPresence? + /** Summary of conversion statistics for conversation types. */ + public var conversationSummary: UserConversationSummary? + /** Determine if out of office is enabled */ + public var outOfOffice: OutOfOffice? + /** Current geolocation position */ + public var geolocation: Geolocation? + /** Effective, default, and last station information */ + public var station: UserStations? + /** Roles and permissions assigned to the user */ + public var authorization: UserAuthorization? + + public init(routingStatus: RoutingStatus?, presence: UserPresence?, integrationPresence: UserPresence?, conversationSummary: UserConversationSummary?, outOfOffice: OutOfOffice?, geolocation: Geolocation?, station: UserStations?, authorization: UserAuthorization?) { + self.routingStatus = routingStatus + self.presence = presence + self.integrationPresence = integrationPresence + self.conversationSummary = conversationSummary + self.outOfOffice = outOfOffice + self.geolocation = geolocation + self.station = station + self.authorization = authorization + } + + +} + + + + +public class UserGreetingEventGreetingAudioFile: Codable { + + + + + + public var durationMilliseconds: Int? + public var sizeBytes: Int? + + public init(durationMilliseconds: Int?, sizeBytes: Int?) { + self.durationMilliseconds = durationMilliseconds + self.sizeBytes = sizeBytes + } + + +} + + + + +public class UserImage: Codable { + + + + + + /** Height and/or width of image. ex: 640x480 or x128 */ + public var resolution: String? + public var imageUri: String? + + public init(resolution: String?, imageUri: String?) { + self.resolution = resolution + self.imageUri = imageUri + } + + +} + + + + +public class UserListScheduleRequestBody: Codable { + + + + + + + + + + /** The user ids for which to fetch schedules */ + public var userIds: [String]? + /** Beginning of the range of schedules to fetch, in ISO-8601 format */ + public var startDate: Date? + /** End of the range of schedules to fetch, in ISO-8601 format */ + public var endDate: Date? + /** Whether to load the full week's schedule (for the requested users) of any week overlapping the start/end date query parameters, defaults to false */ + public var loadFullWeeks: Bool? + + public init(userIds: [String]?, startDate: Date?, endDate: Date?, loadFullWeeks: Bool?) { + self.userIds = userIds + self.startDate = startDate + self.endDate = endDate + self.loadFullWeeks = loadFullWeeks + } + + +} + + + public class UserMe: Codable { @@ -36125,232 +36357,6 @@ public class UserMe: Codable { -/** Configuration information for the integration */ - -public class UserAppConfigurationInfo: Codable { - - - - - - /** The current, active configuration for the integration. */ - public var current: IntegrationConfiguration? - /** The effective configuration for the app, containing the integration specific configuration along with overrides specified in the integration type. */ - public var effective: EffectiveConfiguration? - - public init(current: IntegrationConfiguration?, effective: EffectiveConfiguration?) { - self.current = current - self.effective = effective - } - - -} - - - - -public class UserAuthorization: Codable { - - - - - - - - - - public var roles: [DomainRole]? - /** A collection of the roles the user is not using */ - public var unusedRoles: [DomainRole]? - /** A collection of the permissions granted by all assigned roles */ - public var permissions: [String]? - /** The policies configured for assigned permissions. */ - public var permissionPolicies: [ResourcePermissionPolicy]? - - public init(roles: [DomainRole]?, unusedRoles: [DomainRole]?, permissions: [String]?, permissionPolicies: [ResourcePermissionPolicy]?) { - self.roles = roles - self.unusedRoles = unusedRoles - self.permissions = permissions - self.permissionPolicies = permissionPolicies - } - - -} - - - - -public class UserDetailQueryFilter: Codable { - - public enum ModelType: String, Codable { - case and = "and" - case or = "or" - } - - - - - - /** Boolean operation to apply to the provided predicates and clauses */ - public var type: ModelType? - /** Boolean 'and/or' logic with up to two-levels of nesting */ - public var clauses: [UserDetailQueryClause]? - /** Like a three-word sentence: (attribute-name) (operator) (target-value). */ - public var predicates: [UserDetailQueryPredicate]? - - public init(type: ModelType?, clauses: [UserDetailQueryClause]?, predicates: [UserDetailQueryPredicate]?) { - self.type = type - self.clauses = clauses - self.predicates = predicates - } - - -} - - - - -public class UserDetailsDatalakeAvailabilityTopicDataAvailabilityChangeNotification: Codable { - - - - /** Date and time before which data is guaranteed to be available in the datalake */ - public var dataAvailabilityDate: Date? - - public init(dataAvailabilityDate: Date?) { - self.dataAvailabilityDate = dataAvailabilityDate - } - - -} - - - - -public class UserExpands: Codable { - - - - - - - - - - - - - - - - - - /** ACD routing status */ - public var routingStatus: RoutingStatus? - /** Active presence */ - public var presence: UserPresence? - /** Active 3rd party presence */ - public var integrationPresence: UserPresence? - /** Summary of conversion statistics for conversation types. */ - public var conversationSummary: UserConversationSummary? - /** Determine if out of office is enabled */ - public var outOfOffice: OutOfOffice? - /** Current geolocation position */ - public var geolocation: Geolocation? - /** Effective, default, and last station information */ - public var station: UserStations? - /** Roles and permissions assigned to the user */ - public var authorization: UserAuthorization? - - public init(routingStatus: RoutingStatus?, presence: UserPresence?, integrationPresence: UserPresence?, conversationSummary: UserConversationSummary?, outOfOffice: OutOfOffice?, geolocation: Geolocation?, station: UserStations?, authorization: UserAuthorization?) { - self.routingStatus = routingStatus - self.presence = presence - self.integrationPresence = integrationPresence - self.conversationSummary = conversationSummary - self.outOfOffice = outOfOffice - self.geolocation = geolocation - self.station = station - self.authorization = authorization - } - - -} - - - - -public class UserGreetingEventGreetingAudioFile: Codable { - - - - - - public var durationMilliseconds: Int? - public var sizeBytes: Int? - - public init(durationMilliseconds: Int?, sizeBytes: Int?) { - self.durationMilliseconds = durationMilliseconds - self.sizeBytes = sizeBytes - } - - -} - - - - -public class UserImage: Codable { - - - - - - /** Height and/or width of image. ex: 640x480 or x128 */ - public var resolution: String? - public var imageUri: String? - - public init(resolution: String?, imageUri: String?) { - self.resolution = resolution - self.imageUri = imageUri - } - - -} - - - - -public class UserListScheduleRequestBody: Codable { - - - - - - - - - - /** The user ids for which to fetch schedules */ - public var userIds: [String]? - /** Beginning of the range of schedules to fetch, in ISO-8601 format */ - public var startDate: Date? - /** End of the range of schedules to fetch, in ISO-8601 format */ - public var endDate: Date? - /** Whether to load the full week's schedule (for the requested users) of any week overlapping the start/end date query parameters, defaults to false */ - public var loadFullWeeks: Bool? - - public init(userIds: [String]?, startDate: Date?, endDate: Date?, loadFullWeeks: Bool?) { - self.userIds = userIds - self.startDate = startDate - self.endDate = endDate - self.loadFullWeeks = loadFullWeeks - } - - -} - - - public class UserObservationDataContainer: Codable { @@ -36457,23 +36463,23 @@ public class UserProfileEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UserProfile]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UserProfile]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -37027,23 +37033,23 @@ public class UserSkillEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UserRoutingSkill]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UserRoutingSkill]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -37670,6 +37676,23 @@ public class ValidateWorkPlanMessages: Codable { +public class ValueWrapperDate: Codable { + + + + /** The value for the associated field. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var value: Date? + + public init(value: Date?) { + self.value = value + } + + +} + + + + public class Verifier: Codable { @@ -37714,23 +37737,6 @@ public class Verifier: Codable { -public class ValueWrapperDate: Codable { - - - - /** The value for the associated field. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var value: Date? - - public init(value: Date?) { - self.value = value - } - - -} - - - - public class Video: Codable { public enum State: String, Codable { @@ -38694,6 +38700,46 @@ public class WeekShiftTradeMatchesSummaryResponse: Codable { +public class WemCoachingUserNotificationTopicCoachingAppointmentReference: Codable { + + + + public var _id: String? + + public init(_id: String?) { + self._id = _id + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + } + + +} + + + + +public class WfmAdherenceExplanationJobCompleteTopicUserReference: Codable { + + + + public var _id: String? + + public init(_id: String?) { + self._id = _id + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + } + + +} + + + + public class WfmAgent: Codable { @@ -38781,46 +38827,6 @@ public class WfmAgent: Codable { -public class WemCoachingUserNotificationTopicCoachingAppointmentReference: Codable { - - - - public var _id: String? - - public init(_id: String?) { - self._id = _id - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - } - - -} - - - - -public class WfmAdherenceExplanationJobCompleteTopicUserReference: Codable { - - - - public var _id: String? - - public init(_id: String?) { - self._id = _id - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - } - - -} - - - - public class WfmAgentAdherenceExplanationChangedAgentTopicAdherenceExplanationChangedNotification: Codable { @@ -40471,89 +40477,6 @@ public class WorkitemScoredAgentRequest: Codable { -public class Workspace: Codable { - - - - - - public enum ModelType: String, Codable { - case user = "USER" - case group = "GROUP" - } - - - - - - - - - - - - - - - - - - - - /** The globally unique identifier for the object. */ - public var _id: String? - /** The current name of the workspace. */ - public var name: String? - public var type: ModelType? - public var isCurrentUserWorkspace: Bool? - public var user: DomainEntityRef? - public var bucket: String? - /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var dateCreated: Date? - /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var dateModified: Date? - public var summary: WorkspaceSummary? - public var acl: [String]? - public var _description: String? - /** The URI for this object */ - public var selfUri: String? - - public init(_id: String?, name: String?, type: ModelType?, isCurrentUserWorkspace: Bool?, user: DomainEntityRef?, bucket: String?, dateCreated: Date?, dateModified: Date?, summary: WorkspaceSummary?, acl: [String]?, _description: String?, selfUri: String?) { - self._id = _id - self.name = name - self.type = type - self.isCurrentUserWorkspace = isCurrentUserWorkspace - self.user = user - self.bucket = bucket - self.dateCreated = dateCreated - self.dateModified = dateModified - self.summary = summary - self.acl = acl - self._description = _description - self.selfUri = selfUri - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - case name - case type - case isCurrentUserWorkspace - case user - case bucket - case dateCreated - case dateModified - case summary - case acl - case _description = "description" - case selfUri - } - - -} - - - - public class WorkitemsEventsNotificationWrapup: Codable { @@ -40678,6 +40601,89 @@ public class WorkitemsUserEventsNotificationWrapup: Codable { +public class Workspace: Codable { + + + + + + public enum ModelType: String, Codable { + case user = "USER" + case group = "GROUP" + } + + + + + + + + + + + + + + + + + + + + /** The globally unique identifier for the object. */ + public var _id: String? + /** The current name of the workspace. */ + public var name: String? + public var type: ModelType? + public var isCurrentUserWorkspace: Bool? + public var user: DomainEntityRef? + public var bucket: String? + /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var dateCreated: Date? + /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var dateModified: Date? + public var summary: WorkspaceSummary? + public var acl: [String]? + public var _description: String? + /** The URI for this object */ + public var selfUri: String? + + public init(_id: String?, name: String?, type: ModelType?, isCurrentUserWorkspace: Bool?, user: DomainEntityRef?, bucket: String?, dateCreated: Date?, dateModified: Date?, summary: WorkspaceSummary?, acl: [String]?, _description: String?, selfUri: String?) { + self._id = _id + self.name = name + self.type = type + self.isCurrentUserWorkspace = isCurrentUserWorkspace + self.user = user + self.bucket = bucket + self.dateCreated = dateCreated + self.dateModified = dateModified + self.summary = summary + self.acl = acl + self._description = _description + self.selfUri = selfUri + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + case name + case type + case isCurrentUserWorkspace + case user + case bucket + case dateCreated + case dateModified + case summary + case acl + case _description = "description" + case selfUri + } + + +} + + + + public class WorkspaceMember: Codable { diff --git a/build/src/Models/PlatformAPIModelsP3.swift b/build/src/Models/PlatformAPIModelsP3.swift index 4b415a076..bd9d0e035 100644 --- a/build/src/Models/PlatformAPIModelsP3.swift +++ b/build/src/Models/PlatformAPIModelsP3.swift @@ -213,23 +213,23 @@ public class ActionCertificateListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ActionCertificate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ActionCertificate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -462,23 +462,23 @@ public class ActionTemplateListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ActionTemplate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ActionTemplate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -1206,23 +1206,23 @@ public class AlertListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CommonAlert]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CommonAlert]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -2955,23 +2955,23 @@ public class BotConnectorBotVersionSummaryEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [BotVersionSummary]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [BotVersionSummary]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -3684,23 +3684,23 @@ public class CachedMediaItemEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CachedMediaItem]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CachedMediaItem]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4175,23 +4175,23 @@ public class CertificateAuthorityEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DomainCertificateAuthority]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DomainCertificateAuthority]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4360,23 +4360,23 @@ public class CoachingAnnotationList: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CoachingAnnotation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CoachingAnnotation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4554,23 +4554,23 @@ public class CommandStatusEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CommandStatus]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CommandStatus]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4606,23 +4606,23 @@ public class CommonCampaignEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CommonCampaign]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CommonCampaign]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4805,23 +4805,23 @@ public class ConsumingResourcesEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Dependency]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Dependency]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4931,23 +4931,23 @@ public class ContactListFilterEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ContactListFilter]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ContactListFilter]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -8277,6 +8277,49 @@ public class ConversationNormalizedMessage: Codable { +public class ConversationParticipantSearchRequest: Codable { + + public enum SortOrder: String, Codable { + case asc = "ASC" + case desc = "DESC" + case score = "SCORE" + } + + + + + + + + + + + + /** The sort order for results */ + public var sortOrder: SortOrder? + /** The field in the resource that you want to sort the results by */ + public var sortBy: String? + /** Multi-value sort order, list of multiple sort values */ + public var sort: [SearchSort]? + public var returnFields: [String]? + public var query: [ConversationParticipantSearchCriteria]? + public var cursor: String? + + public init(sortOrder: SortOrder?, sortBy: String?, sort: [SearchSort]?, returnFields: [String]?, query: [ConversationParticipantSearchCriteria]?, cursor: String?) { + self.sortOrder = sortOrder + self.sortBy = sortBy + self.sort = sort + self.returnFields = returnFields + self.query = query + self.cursor = cursor + } + + +} + + + + public class ConversationProperties: Codable { @@ -8349,49 +8392,6 @@ public class ConversationProperties: Codable { -public class ConversationParticipantSearchRequest: Codable { - - public enum SortOrder: String, Codable { - case asc = "ASC" - case desc = "DESC" - case score = "SCORE" - } - - - - - - - - - - - - /** The sort order for results */ - public var sortOrder: SortOrder? - /** The field in the resource that you want to sort the results by */ - public var sortBy: String? - /** Multi-value sort order, list of multiple sort values */ - public var sort: [SearchSort]? - public var returnFields: [String]? - public var query: [ConversationParticipantSearchCriteria]? - public var cursor: String? - - public init(sortOrder: SortOrder?, sortBy: String?, sort: [SearchSort]?, returnFields: [String]?, query: [ConversationParticipantSearchCriteria]?, cursor: String?) { - self.sortOrder = sortOrder - self.sortBy = sortBy - self.sort = sort - self.returnFields = returnFields - self.query = query - self.cursor = cursor - } - - -} - - - - public class ConversationQuery: Codable { @@ -8921,7 +8921,6 @@ public class ConversationThreadingWindowSetting: Codable { case sms = "sms" case facebook = "facebook" case twitter = "twitter" - case line = "line" case whatsapp = "whatsapp" case webmessaging = "webmessaging" case instagram = "instagram" @@ -10311,23 +10310,23 @@ public class DashboardUserListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DashboardUser]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DashboardUser]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -10519,23 +10518,23 @@ public class DependencyObjectEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DependencyObject]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DependencyObject]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11277,23 +11276,23 @@ public class DialerEventEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EventLog]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EventLog]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11517,23 +11516,23 @@ public class DialogflowAgentSummaryEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DialogflowAgentSummary]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DialogflowAgentSummary]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11569,23 +11568,23 @@ public class DialogflowCXAgentSummaryEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DialogflowCXAgentSummary]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DialogflowCXAgentSummary]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12482,23 +12481,23 @@ public class DomainEntityListingEvaluationForm: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EvaluationForm]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EvaluationForm]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14243,23 +14242,23 @@ public class EvaluatorActivityEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EvaluatorActivity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EvaluatorActivity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14471,23 +14470,23 @@ public class ExtensionEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Extension]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Extension]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14523,23 +14522,23 @@ public class ExtensionPoolEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ExtensionPool]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ExtensionPool]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -15027,24 +15026,24 @@ public class ExternalOrganizationListing: Codable { public var pageNumber: Int? public var total: Int64? public var partialResults: Bool? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ExternalOrganization]?, pageSize: Int?, pageNumber: Int?, total: Int64?, partialResults: Bool?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ExternalOrganization]?, pageSize: Int?, pageNumber: Int?, total: Int64?, partialResults: Bool?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.partialResults = partialResults - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -15290,23 +15289,23 @@ public class FileSpecificationTemplateEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FileSpecificationTemplate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FileSpecificationTemplate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -15873,23 +15872,23 @@ public class FlowResultEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FlowExecutionDataQueryResult]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FlowExecutionDataQueryResult]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17518,23 +17517,23 @@ public class InteractionStatsAlertContainer: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [InteractionStatsAlert]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [InteractionStatsAlert]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -19702,6 +19701,42 @@ public class LearningCoverArtThumbnail: Codable { + +public class LearningSlot: Codable { + + + + + + + + public enum DifferenceRating: String, Codable { + case poor = "Poor" + case neutral = "Neutral" + case good = "Good" + } + + /** Start date and time of scheduled Learning activity slot. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var dateStart: Date? + /** Length of Learning activity slot in minutes */ + public var lengthInMinutes: Int? + /** Difference between scheduled and forecast headcount for this slot after scheduling the Learning activity */ + public var staffingDifference: Double? + /** Rating based on the staffing difference for scheduled slot */ + public var differenceRating: DifferenceRating? + + public init(dateStart: Date?, lengthInMinutes: Int?, staffingDifference: Double?, differenceRating: DifferenceRating?) { + self.dateStart = dateStart + self.lengthInMinutes = lengthInMinutes + self.staffingDifference = staffingDifference + self.differenceRating = differenceRating + } + + +} + + + /** Learning module preview update request */ public class LearningModulePreviewUpdateRequest: Codable { @@ -20035,42 +20070,6 @@ public class LearningShareableContentObject: Codable { -public class LearningSlot: Codable { - - - - - - - - public enum DifferenceRating: String, Codable { - case poor = "Poor" - case neutral = "Neutral" - case good = "Good" - } - - /** Start date and time of scheduled Learning activity slot. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var dateStart: Date? - /** Length of Learning activity slot in minutes */ - public var lengthInMinutes: Int? - /** Difference between scheduled and forecast headcount for this slot after scheduling the Learning activity */ - public var staffingDifference: Double? - /** Rating based on the staffing difference for scheduled slot */ - public var differenceRating: DifferenceRating? - - public init(dateStart: Date?, lengthInMinutes: Int?, staffingDifference: Double?, differenceRating: DifferenceRating?) { - self.dateStart = dateStart - self.lengthInMinutes = lengthInMinutes - self.staffingDifference = staffingDifference - self.differenceRating = differenceRating - } - - -} - - - - public class LexV2Intent: Codable { @@ -20181,23 +20180,23 @@ public class LineEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Line]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Line]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -20545,23 +20544,23 @@ public class LogicalInterfaceEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DomainLogicalInterface]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DomainLogicalInterface]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21303,23 +21302,23 @@ public class MessagingConfigListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [MessagingSetting]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [MessagingSetting]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21355,23 +21354,23 @@ public class MessagingIntegrationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [MessagingIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [MessagingIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -23561,38 +23560,6 @@ public class PerformancePredictionRecalculationCompleteEventTopicErrorBody: Coda -public class PerformancePredictionRecalculationUploadResponse: Codable { - - - - - - - - - - /** The key to pass to the secondary request to start processing of the upload */ - public var uploadKey: String? - /** The url to which to PUT the upload body */ - public var url: String? - /** Required headers for the PUT request to the url */ - public var headers: [String:String]? - /** Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading */ - public var uploadBodySchema: PerformancePredictionUploadSchema? - - public init(uploadKey: String?, url: String?, headers: [String:String]?, uploadBodySchema: PerformancePredictionUploadSchema?) { - self.uploadKey = uploadKey - self.url = url - self.headers = headers - self.uploadBodySchema = uploadBodySchema - } - - -} - - - - public class PerformanceProfile: Codable { @@ -23674,6 +23641,38 @@ public class PerformanceProfile: Codable { +public class PerformancePredictionRecalculationUploadResponse: Codable { + + + + + + + + + + /** The key to pass to the secondary request to start processing of the upload */ + public var uploadKey: String? + /** The url to which to PUT the upload body */ + public var url: String? + /** Required headers for the PUT request to the url */ + public var headers: [String:String]? + /** Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading */ + public var uploadBodySchema: PerformancePredictionUploadSchema? + + public init(uploadKey: String?, url: String?, headers: [String:String]?, uploadBodySchema: PerformancePredictionUploadSchema?) { + self.uploadKey = uploadKey + self.url = url + self.headers = headers + self.uploadBodySchema = uploadBodySchema + } + + +} + + + + public class PhoneBaseSettings: Codable { @@ -23804,23 +23803,23 @@ public class PhysicalInterfaceEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DomainPhysicalInterface]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DomainPhysicalInterface]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -24300,23 +24299,23 @@ public class PromptEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Prompt]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Prompt]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -26505,23 +26504,23 @@ public class QueueEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Queue]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Queue]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -26550,19 +26549,19 @@ public class QueueMemberEntityListing: Codable { public var entities: [QueueMember]? public var pageNumber: Int? public var pageSize: Int? - public var previousUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? - public init(entities: [QueueMember]?, pageNumber: Int?, pageSize: Int?, previousUri: String?, firstUri: String?, selfUri: String?, nextUri: String?) { + public init(entities: [QueueMember]?, pageNumber: Int?, pageSize: Int?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?) { self.entities = entities self.pageNumber = pageNumber self.pageSize = pageSize - self.previousUri = previousUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri } @@ -26597,23 +26596,23 @@ public class QueueMemberEntityListingV1: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [QueueMember]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [QueueMember]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -27169,23 +27168,23 @@ public class ReportingExportJobListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ReportingExportJobResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ReportingExportJobResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -28051,23 +28050,23 @@ public class ResponseEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ModelResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ModelResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -28103,23 +28102,23 @@ public class ResponseSetEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ResponseSet]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ResponseSet]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -28804,84 +28803,6 @@ public class Script: Codable { -public class Share: Codable { - - - - - - public enum SharedEntityType: String, Codable { - case document = "DOCUMENT" - } - - - - public enum MemberType: String, Codable { - case user = "USER" - case group = "GROUP" - case _public = "PUBLIC" - } - - - - - - - - - - - - - - /** The globally unique identifier for the object. */ - public var _id: String? - public var name: String? - public var sharedEntityType: SharedEntityType? - public var sharedEntity: DomainEntityRef? - public var memberType: MemberType? - public var member: DomainEntityRef? - public var sharedBy: DomainEntityRef? - public var workspace: DomainEntityRef? - public var user: User? - public var group: Group? - /** The URI for this object */ - public var selfUri: String? - - public init(_id: String?, name: String?, sharedEntityType: SharedEntityType?, sharedEntity: DomainEntityRef?, memberType: MemberType?, member: DomainEntityRef?, sharedBy: DomainEntityRef?, workspace: DomainEntityRef?, user: User?, group: Group?, selfUri: String?) { - self._id = _id - self.name = name - self.sharedEntityType = sharedEntityType - self.sharedEntity = sharedEntity - self.memberType = memberType - self.member = member - self.sharedBy = sharedBy - self.workspace = workspace - self.user = user - self.group = group - self.selfUri = selfUri - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - case name - case sharedEntityType - case sharedEntity - case memberType - case member - case sharedBy - case workspace - case user - case group - case selfUri - } - - -} - - - - public class SearchShiftTradesRequest: Codable { @@ -28957,23 +28878,23 @@ public class SecurityProfileEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SecurityProfile]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SecurityProfile]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -29149,6 +29070,84 @@ public class Settings: Codable { +public class Share: Codable { + + + + + + public enum SharedEntityType: String, Codable { + case document = "DOCUMENT" + } + + + + public enum MemberType: String, Codable { + case user = "USER" + case group = "GROUP" + case _public = "PUBLIC" + } + + + + + + + + + + + + + + /** The globally unique identifier for the object. */ + public var _id: String? + public var name: String? + public var sharedEntityType: SharedEntityType? + public var sharedEntity: DomainEntityRef? + public var memberType: MemberType? + public var member: DomainEntityRef? + public var sharedBy: DomainEntityRef? + public var workspace: DomainEntityRef? + public var user: User? + public var group: Group? + /** The URI for this object */ + public var selfUri: String? + + public init(_id: String?, name: String?, sharedEntityType: SharedEntityType?, sharedEntity: DomainEntityRef?, memberType: MemberType?, member: DomainEntityRef?, sharedBy: DomainEntityRef?, workspace: DomainEntityRef?, user: User?, group: Group?, selfUri: String?) { + self._id = _id + self.name = name + self.sharedEntityType = sharedEntityType + self.sharedEntity = sharedEntity + self.memberType = memberType + self.member = member + self.sharedBy = sharedBy + self.workspace = workspace + self.user = user + self.group = group + self.selfUri = selfUri + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + case name + case sharedEntityType + case sharedEntity + case memberType + case member + case sharedBy + case workspace + case user + case group + case selfUri + } + + +} + + + + public class ShiftTradeActivityRule: Codable { public enum ActivityCategory: String, Codable { @@ -29279,23 +29278,23 @@ public class SmsAddressEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SmsAddress]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SmsAddress]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -29884,23 +29883,23 @@ public class SystemPromptEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SystemPrompt]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SystemPrompt]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -31367,23 +31366,23 @@ public class TrunkEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Trunk]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Trunk]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -31679,23 +31678,23 @@ public class TtsVoiceEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [TtsVoiceEntity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [TtsVoiceEntity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32524,23 +32523,23 @@ public class UserQueueEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UserQueue]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UserQueue]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -35111,26 +35110,6 @@ public class WfmUserScheduleAdherenceUpdatedTeamTopicUriReference: Codable { -public class WfmUserScheduleAdherenceUpdatedTopicUserReference: Codable { - - - - public var _id: String? - - public init(_id: String?) { - self._id = _id - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - } - - -} - - - - public class WfmVersionedEntityMetadata: Codable { @@ -35168,6 +35147,26 @@ public class WfmVersionedEntityMetadata: Codable { +public class WfmUserScheduleAdherenceUpdatedTopicUserReference: Codable { + + + + public var _id: String? + + public init(_id: String?) { + self._id = _id + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + } + + +} + + + + public class WhatsAppEmbeddedSignupIntegrationActivationRequest: Codable { diff --git a/build/src/Models/PlatformAPIModelsP4.swift b/build/src/Models/PlatformAPIModelsP4.swift index 6bb5f68d5..3cb53bc54 100644 --- a/build/src/Models/PlatformAPIModelsP4.swift +++ b/build/src/Models/PlatformAPIModelsP4.swift @@ -3310,23 +3310,23 @@ public class CalibrationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Calibration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Calibration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -3647,23 +3647,23 @@ public class CallableTimeSetEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CallableTimeSet]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CallableTimeSet]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -4132,23 +4132,23 @@ public class CampaignRuleEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CampaignRule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CampaignRule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -5704,23 +5704,23 @@ public class ContactListEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ContactList]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ContactList]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -7494,23 +7494,6 @@ public class ConversationEventTopicDisconnectReason: Codable { - -public class CopyWorkPlan: Codable { - - - - /** Name of the copied work plan */ - public var name: String? - - public init(name: String?) { - self.name = name - } - - -} - - - /** Details about the action map from the Journey System which triggered this action */ public class ConversationEventTopicJourneyActionMap: Codable { @@ -7949,6 +7932,23 @@ public class ConversationMessageMetadata: Codable { + +public class CopyWorkPlan: Codable { + + + + /** Name of the copied work plan */ + public var name: String? + + public init(name: String?) { + self.name = name + } + + +} + + + /** Additional identifiers for describing messaging recipient. */ public class ConversationRecipientAdditionalIdentifier: Codable { @@ -9558,23 +9558,23 @@ public class CredentialInfoListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CredentialInfo]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CredentialInfo]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -9724,23 +9724,23 @@ public class DataTableRowEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [[String:JSON]]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [[String:JSON]]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -10070,23 +10070,23 @@ public class DevelopmentActivityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DevelopmentActivity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DevelopmentActivity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -10568,24 +10568,24 @@ public class DivsPermittedEntityListing: Codable { public var pageNumber: Int? public var total: Int64? public var allDivsPermitted: Bool? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [AuthzDivision]?, pageSize: Int?, pageNumber: Int?, total: Int64?, allDivsPermitted: Bool?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [AuthzDivision]?, pageSize: Int?, pageNumber: Int?, total: Int64?, allDivsPermitted: Bool?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.allDivsPermitted = allDivsPermitted - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11045,23 +11045,23 @@ public class DomainEdgeSoftwareVersionDtoEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DomainEdgeSoftwareVersionDto]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DomainEdgeSoftwareVersionDto]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11097,255 +11097,23 @@ public class DomainEntityListingQueryResult: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? - public var pageCount: Int? - - public init(entities: [QueryResult]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { - self.entities = entities - self.pageSize = pageSize - self.pageNumber = pageNumber - self.total = total - self.previousUri = previousUri - self.lastUri = lastUri - self.firstUri = firstUri - self.selfUri = selfUri - self.nextUri = nextUri - self.pageCount = pageCount - } - - -} - - - - -public class DomainEntityListingSurveyForm: Codable { - - - - - - - - - - - - - - - - - - - - - - public var entities: [SurveyForm]? - public var pageSize: Int? - public var pageNumber: Int? - public var total: Int64? public var previousUri: String? - public var lastUri: String? - public var firstUri: String? - public var selfUri: String? - public var nextUri: String? public var pageCount: Int? - public init(entities: [SurveyForm]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [QueryResult]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri - self.pageCount = pageCount - } - - -} - - - - -public class DomainPermission: Codable { - - - - - - - - - - - - - - public var domain: String? - public var entityType: String? - public var action: String? - public var label: String? - public var allowsConditions: Bool? - public var divisionAware: Bool? - - public init(domain: String?, entityType: String?, action: String?, label: String?, allowsConditions: Bool?, divisionAware: Bool?) { - self.domain = domain - self.entityType = entityType - self.action = action - self.label = label - self.allowsConditions = allowsConditions - self.divisionAware = divisionAware - } - - -} - - - - -public class DomainPhysicalCapabilities: Codable { - - - - - - public var vlan: Bool? - public var team: Bool? - - public init(vlan: Bool?, team: Bool?) { - self.vlan = vlan - self.team = team - } - - -} - - - - -public class DomainResourceConditionNode: Codable { - - - - public enum Operator: String, Codable { - case eq = "EQ" - case _in = "IN" - case ge = "GE" - case gt = "GT" - case le = "LE" - case lt = "LT" - } - - - - public enum Conjunction: String, Codable { - case and = "AND" - case or = "OR" - } - - - - public var variableName: String? - public var _operator: Operator? - public var operands: [DomainResourceConditionValue]? - public var conjunction: Conjunction? - public var terms: [DomainResourceConditionNode]? - - public init(variableName: String?, _operator: Operator?, operands: [DomainResourceConditionValue]?, conjunction: Conjunction?, terms: [DomainResourceConditionNode]?) { - self.variableName = variableName - self._operator = _operator - self.operands = operands - self.conjunction = conjunction - self.terms = terms - } - - public enum CodingKeys: String, CodingKey { - case variableName - case _operator = "operator" - case operands - case conjunction - case terms - } - - -} - - - - -public class DynamicLineBalancingSettings: Codable { - - - - - - /** Indicates that this campaign is subject of dynamic line balancing */ - public var enabled: Bool? - /** Relative weight of this campaign in dynamic line balancing */ - public var relativeWeight: Int? - - public init(enabled: Bool?, relativeWeight: Int?) { - self.enabled = enabled - self.relativeWeight = relativeWeight - } - - -} - - - - -public class EdgeEntityListing: Codable { - - - - - - - - - - - - - - - - - - - - - - public var entities: [Edge]? - public var pageSize: Int? - public var pageNumber: Int? - public var total: Int64? - public var previousUri: String? - public var lastUri: String? - public var firstUri: String? - public var selfUri: String? - public var nextUri: String? - public var pageCount: Int? - - public init(entities: [Edge]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { - self.entities = entities - self.pageSize = pageSize - self.pageNumber = pageNumber - self.total = total self.previousUri = previousUri - self.lastUri = lastUri - self.firstUri = firstUri - self.selfUri = selfUri - self.nextUri = nextUri self.pageCount = pageCount } @@ -11355,7 +11123,7 @@ public class EdgeEntityListing: Codable { -public class EdgeGroupEntityListing: Codable { +public class DomainEntityListingSurveyForm: Codable { @@ -11377,27 +11145,259 @@ public class EdgeGroupEntityListing: Codable { - public var entities: [EdgeGroup]? + public var entities: [SurveyForm]? public var pageSize: Int? public var pageNumber: Int? public var total: Int64? + public var lastUri: String? + public var firstUri: String? + public var selfUri: String? + public var nextUri: String? public var previousUri: String? + public var pageCount: Int? + + public init(entities: [SurveyForm]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { + self.entities = entities + self.pageSize = pageSize + self.pageNumber = pageNumber + self.total = total + self.lastUri = lastUri + self.firstUri = firstUri + self.selfUri = selfUri + self.nextUri = nextUri + self.previousUri = previousUri + self.pageCount = pageCount + } + + +} + + + + +public class DomainPermission: Codable { + + + + + + + + + + + + + + public var domain: String? + public var entityType: String? + public var action: String? + public var label: String? + public var allowsConditions: Bool? + public var divisionAware: Bool? + + public init(domain: String?, entityType: String?, action: String?, label: String?, allowsConditions: Bool?, divisionAware: Bool?) { + self.domain = domain + self.entityType = entityType + self.action = action + self.label = label + self.allowsConditions = allowsConditions + self.divisionAware = divisionAware + } + + +} + + + + +public class DomainPhysicalCapabilities: Codable { + + + + + + public var vlan: Bool? + public var team: Bool? + + public init(vlan: Bool?, team: Bool?) { + self.vlan = vlan + self.team = team + } + + +} + + + + +public class DomainResourceConditionNode: Codable { + + + + public enum Operator: String, Codable { + case eq = "EQ" + case _in = "IN" + case ge = "GE" + case gt = "GT" + case le = "LE" + case lt = "LT" + } + + + + public enum Conjunction: String, Codable { + case and = "AND" + case or = "OR" + } + + + + public var variableName: String? + public var _operator: Operator? + public var operands: [DomainResourceConditionValue]? + public var conjunction: Conjunction? + public var terms: [DomainResourceConditionNode]? + + public init(variableName: String?, _operator: Operator?, operands: [DomainResourceConditionValue]?, conjunction: Conjunction?, terms: [DomainResourceConditionNode]?) { + self.variableName = variableName + self._operator = _operator + self.operands = operands + self.conjunction = conjunction + self.terms = terms + } + + public enum CodingKeys: String, CodingKey { + case variableName + case _operator = "operator" + case operands + case conjunction + case terms + } + + +} + + + + +public class DynamicLineBalancingSettings: Codable { + + + + + + /** Indicates that this campaign is subject of dynamic line balancing */ + public var enabled: Bool? + /** Relative weight of this campaign in dynamic line balancing */ + public var relativeWeight: Int? + + public init(enabled: Bool?, relativeWeight: Int?) { + self.enabled = enabled + self.relativeWeight = relativeWeight + } + + +} + + + + +public class EdgeEntityListing: Codable { + + + + + + + + + + + + + + + + + + + + + + public var entities: [Edge]? + public var pageSize: Int? + public var pageNumber: Int? + public var total: Int64? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EdgeGroup]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Edge]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total + self.lastUri = lastUri + self.firstUri = firstUri + self.selfUri = selfUri + self.nextUri = nextUri self.previousUri = previousUri + self.pageCount = pageCount + } + + +} + + + + +public class EdgeGroupEntityListing: Codable { + + + + + + + + + + + + + + + + + + + + + + public var entities: [EdgeGroup]? + public var pageSize: Int? + public var pageNumber: Int? + public var total: Int64? + public var lastUri: String? + public var firstUri: String? + public var selfUri: String? + public var nextUri: String? + public var previousUri: String? + public var pageCount: Int? + + public init(entities: [EdgeGroup]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { + self.entities = entities + self.pageSize = pageSize + self.pageNumber = pageNumber + self.total = total self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11806,23 +11806,23 @@ public class EmailConversationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EmailConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EmailConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12101,23 +12101,23 @@ public class EmailMessagePreviewListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EmailMessagePreview]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EmailMessagePreview]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12696,23 +12696,23 @@ public class EvaluationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Evaluation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Evaluation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12787,6 +12787,8 @@ public class EvaluationResponse: Codable { + + public enum MediaType: String, Codable { case call = "CALL" case callback = "CALLBACK" @@ -12850,6 +12852,8 @@ public class EvaluationResponse: Codable { public var assignedDate: Date? /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ public var changedDate: Date? + /** Date of when evaluation revision is created. Null if there is no revision. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var revisionCreatedDate: Date? public var queue: Queue? /** List of different communication types used in conversation. */ public var mediaType: [MediaType]? @@ -12881,7 +12885,7 @@ public class EvaluationResponse: Codable { /** The URI for this object */ public var selfUri: String? - public init(_id: String?, name: String?, conversation: ConversationReference?, evaluationForm: EvaluationFormResponse?, evaluator: User?, agent: User?, calibration: Calibration?, status: Status?, answers: EvaluationScoringSet?, agentHasRead: Bool?, assignee: User?, assigneeApplicable: Bool?, releaseDate: Date?, assignedDate: Date?, changedDate: Date?, queue: Queue?, mediaType: [MediaType]?, rescore: Bool?, conversationDate: Date?, conversationEndDate: Date?, neverRelease: Bool?, assigned: Bool?, dateAssigneeChanged: Date?, resourceId: String?, resourceType: ResourceType?, redacted: Bool?, isScoringIndex: Bool?, authorizedActions: [String]?, hasAssistanceFailed: Bool?, evaluationSource: EvaluationSource?, selfUri: String?) { + public init(_id: String?, name: String?, conversation: ConversationReference?, evaluationForm: EvaluationFormResponse?, evaluator: User?, agent: User?, calibration: Calibration?, status: Status?, answers: EvaluationScoringSet?, agentHasRead: Bool?, assignee: User?, assigneeApplicable: Bool?, releaseDate: Date?, assignedDate: Date?, changedDate: Date?, revisionCreatedDate: Date?, queue: Queue?, mediaType: [MediaType]?, rescore: Bool?, conversationDate: Date?, conversationEndDate: Date?, neverRelease: Bool?, assigned: Bool?, dateAssigneeChanged: Date?, resourceId: String?, resourceType: ResourceType?, redacted: Bool?, isScoringIndex: Bool?, authorizedActions: [String]?, hasAssistanceFailed: Bool?, evaluationSource: EvaluationSource?, selfUri: String?) { self._id = _id self.name = name self.conversation = conversation @@ -12897,6 +12901,7 @@ public class EvaluationResponse: Codable { self.releaseDate = releaseDate self.assignedDate = assignedDate self.changedDate = changedDate + self.revisionCreatedDate = revisionCreatedDate self.queue = queue self.mediaType = mediaType self.rescore = rescore @@ -12931,6 +12936,7 @@ public class EvaluationResponse: Codable { case releaseDate case assignedDate case changedDate + case revisionCreatedDate case queue case mediaType case rescore @@ -13466,23 +13472,23 @@ public class ExternalMetricDefinitionListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ExternalMetricDefinition]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ExternalMetricDefinition]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -13861,23 +13867,23 @@ public class FaxDocumentEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FaxDocument]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FaxDocument]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14246,23 +14252,23 @@ public class FlowEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Flow]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Flow]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14580,23 +14586,23 @@ public class FlowOutcomeDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FlowOutcomeDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FlowOutcomeDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14632,23 +14638,23 @@ public class FlowOutcomeListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [FlowOutcome]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [FlowOutcome]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -15798,23 +15804,23 @@ public class ImportTemplateEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ImportTemplate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ImportTemplate]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -19189,24 +19195,24 @@ public class LearningAssignmentUserListing: Codable { public var total: Int64? /** The total number of users */ public var unfilteredTotal: Int? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [LearningAssignmentUser]?, pageSize: Int?, pageNumber: Int?, total: Int64?, unfilteredTotal: Int?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [LearningAssignmentUser]?, pageSize: Int?, pageNumber: Int?, total: Int64?, unfilteredTotal: Int?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.unfilteredTotal = unfilteredTotal - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -20416,26 +20422,27 @@ public class LocationsSearchResponse: Codable { +/** The associated user reference as a member of a performance profile */ -public class LogEntry: Codable { - +public class Member: Codable { + /** The user's id */ + public var _id: String? + /** The URI for this object */ + public var selfUri: String? - /** Level of log entry */ - public var level: String? - /** Log message */ - public var message: String? - /** Timestamp of log entry */ - public var timestamp: Int64? + public init(_id: String?, selfUri: String?) { + self._id = _id + self.selfUri = selfUri + } - public init(level: String?, message: String?, timestamp: Int64?) { - self.level = level - self.message = message - self.timestamp = timestamp + public enum CodingKeys: String, CodingKey { + case _id = "id" + case selfUri } @@ -20472,6 +20479,33 @@ public class LogCaptureQueryResponse: Codable { +public class LogEntry: Codable { + + + + + + + + /** Level of log entry */ + public var level: String? + /** Log message */ + public var message: String? + /** Timestamp of log entry */ + public var timestamp: Int64? + + public init(level: String?, message: String?, timestamp: Int64?) { + self.level = level + self.message = message + self.timestamp = timestamp + } + + +} + + + + public class LongTermForecastResult: Codable { @@ -20631,34 +20665,6 @@ public class MediaUtilization: Codable { -/** The associated user reference as a member of a performance profile */ - -public class Member: Codable { - - - - - - /** The user's id */ - public var _id: String? - /** The URI for this object */ - public var selfUri: String? - - public init(_id: String?, selfUri: String?) { - self._id = _id - self.selfUri = selfUri - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - case selfUri - } - - -} - - - public class MemberGroup: Codable { @@ -22013,23 +22019,23 @@ public class NluDomainVersionListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [NluDomainVersion]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [NluDomainVersion]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -22242,23 +22248,23 @@ public class OAuthClientEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [OAuthClientListing]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [OAuthClientListing]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -22543,23 +22549,23 @@ public class OpenIntegrationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [OpenIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [OpenIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -23013,23 +23019,23 @@ public class OutboundDomainEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [OutboundDomain]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [OutboundDomain]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -23170,6 +23176,128 @@ public class OutboundMessagingMessagingCampaignConfigChangeContactSort: Codable +/** An outbound-messaging messaging campaign SMS Config */ + +public class OutboundMessagingMessagingCampaignConfigChangeSmsConfig: Codable { + + + + + + + + + + /** The Contact List column specifying the message to send to the contact. */ + public var messageColumn: String? + /** The Contact List column specifying the phone number to send a message to. */ + public var phoneColumn: String? + public var senderSmsPhoneNumber: OutboundMessagingMessagingCampaignConfigChangeSmsPhoneNumberRef? + public var contentTemplate: OutboundMessagingMessagingCampaignConfigChangeResponseRef? + + public init(messageColumn: String?, phoneColumn: String?, senderSmsPhoneNumber: OutboundMessagingMessagingCampaignConfigChangeSmsPhoneNumberRef?, contentTemplate: OutboundMessagingMessagingCampaignConfigChangeResponseRef?) { + self.messageColumn = messageColumn + self.phoneColumn = phoneColumn + self.senderSmsPhoneNumber = senderSmsPhoneNumber + self.contentTemplate = contentTemplate + } + + +} + + + +/** A reference for an SmsPhoneNumber */ + +public class OutboundMessagingMessagingCampaignConfigChangeSmsPhoneNumberRef: Codable { + + + + /** The unique phone number */ + public var phoneNumber: String? + + public init(phoneNumber: String?) { + self.phoneNumber = phoneNumber + } + + +} + + + +/** A UriReference for a resource */ + +public class OutboundMessagingMessagingCampaignConfigChangeUriReference: Codable { + + + + + + /** The ID of the resource */ + public var _id: String? + /** The name of the resource */ + public var name: String? + + public init(_id: String?, name: String?) { + self._id = _id + self.name = name + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + case name + } + + +} + + + + +public class OutboundMessagingMessagingCampaignProgressEventCampaignProgress: Codable { + + + + + + + + + + + + + + + + public var campaign: OutboundMessagingMessagingCampaignProgressEventUriReference? + /** The number of contacts that have been called so far */ + public var numberOfContactsCalled: Double? + /** The number of contacts that have been messaged so far */ + public var numberOfContactsMessaged: Double? + /** The total number of contacts in the contact list */ + public var totalNumberOfContacts: Double? + /** numberOfContactsContacted/totalNumberOfContacts*100 */ + public var percentage: Int? + /** A map of skipped reasons and the number of contacts associated with each. */ + public var numberOfContactsSkipped: [String:Int]? + public var additionalProperties: [String:JSON]? + + public init(campaign: OutboundMessagingMessagingCampaignProgressEventUriReference?, numberOfContactsCalled: Double?, numberOfContactsMessaged: Double?, totalNumberOfContacts: Double?, percentage: Int?, numberOfContactsSkipped: [String:Int]?, additionalProperties: [String:JSON]?) { + self.campaign = campaign + self.numberOfContactsCalled = numberOfContactsCalled + self.numberOfContactsMessaged = numberOfContactsMessaged + self.totalNumberOfContacts = totalNumberOfContacts + self.percentage = percentage + self.numberOfContactsSkipped = numberOfContactsSkipped + self.additionalProperties = additionalProperties + } + + +} + + + public class OutboundRoute: Codable { @@ -23304,128 +23432,6 @@ public class OutboundRoute: Codable { -/** An outbound-messaging messaging campaign SMS Config */ - -public class OutboundMessagingMessagingCampaignConfigChangeSmsConfig: Codable { - - - - - - - - - - /** The Contact List column specifying the message to send to the contact. */ - public var messageColumn: String? - /** The Contact List column specifying the phone number to send a message to. */ - public var phoneColumn: String? - public var senderSmsPhoneNumber: OutboundMessagingMessagingCampaignConfigChangeSmsPhoneNumberRef? - public var contentTemplate: OutboundMessagingMessagingCampaignConfigChangeResponseRef? - - public init(messageColumn: String?, phoneColumn: String?, senderSmsPhoneNumber: OutboundMessagingMessagingCampaignConfigChangeSmsPhoneNumberRef?, contentTemplate: OutboundMessagingMessagingCampaignConfigChangeResponseRef?) { - self.messageColumn = messageColumn - self.phoneColumn = phoneColumn - self.senderSmsPhoneNumber = senderSmsPhoneNumber - self.contentTemplate = contentTemplate - } - - -} - - - -/** A reference for an SmsPhoneNumber */ - -public class OutboundMessagingMessagingCampaignConfigChangeSmsPhoneNumberRef: Codable { - - - - /** The unique phone number */ - public var phoneNumber: String? - - public init(phoneNumber: String?) { - self.phoneNumber = phoneNumber - } - - -} - - - -/** A UriReference for a resource */ - -public class OutboundMessagingMessagingCampaignConfigChangeUriReference: Codable { - - - - - - /** The ID of the resource */ - public var _id: String? - /** The name of the resource */ - public var name: String? - - public init(_id: String?, name: String?) { - self._id = _id - self.name = name - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - case name - } - - -} - - - - -public class OutboundMessagingMessagingCampaignProgressEventCampaignProgress: Codable { - - - - - - - - - - - - - - - - public var campaign: OutboundMessagingMessagingCampaignProgressEventUriReference? - /** The number of contacts that have been called so far */ - public var numberOfContactsCalled: Double? - /** The number of contacts that have been messaged so far */ - public var numberOfContactsMessaged: Double? - /** The total number of contacts in the contact list */ - public var totalNumberOfContacts: Double? - /** numberOfContactsContacted/totalNumberOfContacts*100 */ - public var percentage: Int? - /** A map of skipped reasons and the number of contacts associated with each. */ - public var numberOfContactsSkipped: [String:Int]? - public var additionalProperties: [String:JSON]? - - public init(campaign: OutboundMessagingMessagingCampaignProgressEventUriReference?, numberOfContactsCalled: Double?, numberOfContactsMessaged: Double?, totalNumberOfContacts: Double?, percentage: Int?, numberOfContactsSkipped: [String:Int]?, additionalProperties: [String:JSON]?) { - self.campaign = campaign - self.numberOfContactsCalled = numberOfContactsCalled - self.numberOfContactsMessaged = numberOfContactsMessaged - self.totalNumberOfContacts = totalNumberOfContacts - self.percentage = percentage - self.numberOfContactsSkipped = numberOfContactsSkipped - self.additionalProperties = additionalProperties - } - - -} - - - public class OutcomeConfig: Codable { @@ -26110,6 +26116,26 @@ public class QueueConversationChatEventTopicChatConversation: Codable { + +public class QueueEmailAddress: Codable { + + + + + + public var domain: DomainEntityRef? + public var route: InboundRoute? + + public init(domain: DomainEntityRef?, route: InboundRoute?) { + self.domain = domain + self.route = route + } + + +} + + + /** A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context) */ public class QueueConversationChatEventTopicJourneyAction: Codable { @@ -26947,33 +26973,6 @@ public class QueueConversationEventTopicJourneyCustomerSession: Codable { - -public class Ring: Codable { - - - - - - - - /** The conditions that will trigger conversations to move to the next bullseye ring. */ - public var expansionCriteria: [ExpansionCriterium]? - /** The actions that will be performed just before moving conversations to the next bullseye ring. */ - public var actions: Actions? - /** The groups of agents associated with the ring, if any. Ring membership will update to match group membership changes. */ - public var memberGroups: [MemberGroup]? - - public init(expansionCriteria: [ExpansionCriterium]?, actions: Actions?, memberGroups: [MemberGroup]?) { - self.expansionCriteria = expansionCriteria - self.actions = actions - self.memberGroups = memberGroups - } - - -} - - - /** Fields identifying the entity that updated the command. */ public class QueueConversationEventTopicModifiedBy: Codable { @@ -27545,244 +27544,6 @@ public class QueueConversationSocialExpressionEventTopicAttachment: Codable { -public class QueueConversationVideoEventTopicCall: Codable { - - - - public enum State: String, Codable { - case alerting = "alerting" - case dialing = "dialing" - case contacting = "contacting" - case offering = "offering" - case connected = "connected" - case disconnected = "disconnected" - case terminated = "terminated" - case uploading = "uploading" - case converting = "converting" - case transmitting = "transmitting" - case _none = "none" - } - - public enum InitialState: String, Codable { - case alerting = "alerting" - case dialing = "dialing" - case contacting = "contacting" - case offering = "offering" - case connected = "connected" - case disconnected = "disconnected" - case terminated = "terminated" - case uploading = "uploading" - case converting = "converting" - case transmitting = "transmitting" - case _none = "none" - } - - - - public enum RecordingState: String, Codable { - case _none = "none" - case active = "active" - case paused = "paused" - } - - - - - - - - - - - - public enum DisconnectType: String, Codable { - case endpoint = "endpoint" - case endpointDnd = "endpoint.dnd" - case client = "client" - case system = "system" - case timeout = "timeout" - case transfer = "transfer" - case transferConference = "transfer.conference" - case transferConsult = "transfer.consult" - case transferForward = "transfer.forward" - case transferNoanswer = "transfer.noanswer" - case transferNotavailable = "transfer.notavailable" - case transferDnd = "transfer.dnd" - case transportFailure = "transport.failure" - case error = "error" - case peer = "peer" - case other = "other" - case spam = "spam" - case uncallable = "uncallable" - } - - - - public enum Direction: String, Codable { - case outbound = "outbound" - case inbound = "inbound" - } - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - /** A globally unique identifier for this communication. */ - public var _id: String? - public var state: State? - public var initialState: InitialState? - /** True if this call is being recorded. */ - public var recording: Bool? - /** State of recording on this call. */ - public var recordingState: RecordingState? - /** True if this call is muted so that remote participants can't hear any audio from this end. */ - public var muted: Bool? - /** True if this call is held and the person on this side hears hold music. */ - public var confined: Bool? - /** True if this call is held and the person on this side hears silence. */ - public var held: Bool? - /** True when the recording of this call is in secure pause status. */ - public var securePause: Bool? - public var errorInfo: QueueConversationVideoEventTopicErrorDetails? - /** System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects. */ - public var disconnectType: DisconnectType? - /** The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. */ - public var startHoldTime: Date? - /** Whether a call is inbound or outbound. */ - public var direction: Direction? - /** If call is a fax of a document in content management, the id of the document in content management. */ - public var documentId: String? - public var _self: QueueConversationVideoEventTopicAddress? - /** Address and name data for a call endpoint. */ - public var other: QueueConversationVideoEventTopicAddress? - /** The source provider of the call. */ - public var provider: String? - /** The UUID of the script to use. */ - public var scriptId: String? - /** The id of the peer communication corresponding to a matching leg for this communication. */ - public var peerId: String? - /** The timestamp when this communication was connected in the cloud clock. */ - public var connectedTime: Date? - /** The timestamp when this communication disconnected from the conversation in the provider clock. */ - public var disconnectedTime: Date? - /** List of reasons that this call was disconnected. This will be set once the call disconnects. */ - public var disconnectReasons: [QueueConversationVideoEventTopicDisconnectReason]? - public var faxStatus: QueueConversationVideoEventTopicFaxStatus? - /** User to User Information (UUI) data managed by SIP session application. */ - public var uuiData: String? - /** The timestamp when this participant was connected to the barge conference in the provider clock. */ - public var bargedTime: Date? - /** Call wrap up or disposition data. */ - public var wrapup: QueueConversationVideoEventTopicWrapup? - public var afterCallWork: QueueConversationVideoEventTopicAfterCallWork? - /** Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested. */ - public var afterCallWorkRequired: Bool? - /** UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation. */ - public var agentAssistantId: String? - public var queueMediaSettings: QueueConversationVideoEventTopicQueueMediaSettings? - - public init(_id: String?, state: State?, initialState: InitialState?, recording: Bool?, recordingState: RecordingState?, muted: Bool?, confined: Bool?, held: Bool?, securePause: Bool?, errorInfo: QueueConversationVideoEventTopicErrorDetails?, disconnectType: DisconnectType?, startHoldTime: Date?, direction: Direction?, documentId: String?, _self: QueueConversationVideoEventTopicAddress?, other: QueueConversationVideoEventTopicAddress?, provider: String?, scriptId: String?, peerId: String?, connectedTime: Date?, disconnectedTime: Date?, disconnectReasons: [QueueConversationVideoEventTopicDisconnectReason]?, faxStatus: QueueConversationVideoEventTopicFaxStatus?, uuiData: String?, bargedTime: Date?, wrapup: QueueConversationVideoEventTopicWrapup?, afterCallWork: QueueConversationVideoEventTopicAfterCallWork?, afterCallWorkRequired: Bool?, agentAssistantId: String?, queueMediaSettings: QueueConversationVideoEventTopicQueueMediaSettings?) { - self._id = _id - self.state = state - self.initialState = initialState - self.recording = recording - self.recordingState = recordingState - self.muted = muted - self.confined = confined - self.held = held - self.securePause = securePause - self.errorInfo = errorInfo - self.disconnectType = disconnectType - self.startHoldTime = startHoldTime - self.direction = direction - self.documentId = documentId - self._self = _self - self.other = other - self.provider = provider - self.scriptId = scriptId - self.peerId = peerId - self.connectedTime = connectedTime - self.disconnectedTime = disconnectedTime - self.disconnectReasons = disconnectReasons - self.faxStatus = faxStatus - self.uuiData = uuiData - self.bargedTime = bargedTime - self.wrapup = wrapup - self.afterCallWork = afterCallWork - self.afterCallWorkRequired = afterCallWorkRequired - self.agentAssistantId = agentAssistantId - self.queueMediaSettings = queueMediaSettings - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - case state - case initialState - case recording - case recordingState - case muted - case confined - case held - case securePause - case errorInfo - case disconnectType - case startHoldTime - case direction - case documentId - case _self = "self" - case other - case provider - case scriptId - case peerId - case connectedTime - case disconnectedTime - case disconnectReasons - case faxStatus - case uuiData - case bargedTime - case wrapup - case afterCallWork - case afterCallWorkRequired - case agentAssistantId - case queueMediaSettings - } - - -} - - - - public class QueueConversationSocialExpressionEventTopicEmail: Codable { @@ -28168,85 +27929,361 @@ public class QueueConversationSocialExpressionEventTopicVideo: Codable { public var state: State? public var initialState: InitialState? /** Address and name data for a call endpoint. */ - public var _self: QueueConversationSocialExpressionEventTopicAddress? - /** A globally unique identifier for this communication. */ - public var _id: String? - /** The room id context (xmpp jid) for the conference session. */ - public var context: String? - /** Indicates whether this participant has muted their outgoing audio. */ - public var audioMuted: Bool? - /** Indicates whether this participant has muted/paused their outgoing video. */ - public var videoMuted: Bool? - /** Indicates whether this participant is sharing their screen to the session. */ - public var sharingScreen: Bool? - /** The number of peer participants from the perspective of the participant in the conference. */ - public var peerCount: JSON? - /** The media provider controlling the video. */ + public var _self: QueueConversationSocialExpressionEventTopicAddress? + /** A globally unique identifier for this communication. */ + public var _id: String? + /** The room id context (xmpp jid) for the conference session. */ + public var context: String? + /** Indicates whether this participant has muted their outgoing audio. */ + public var audioMuted: Bool? + /** Indicates whether this participant has muted/paused their outgoing video. */ + public var videoMuted: Bool? + /** Indicates whether this participant is sharing their screen to the session. */ + public var sharingScreen: Bool? + /** The number of peer participants from the perspective of the participant in the conference. */ + public var peerCount: JSON? + /** The media provider controlling the video. */ + public var provider: String? + /** The UUID of the script to use. */ + public var scriptId: String? + /** The id of the peer communication corresponding to a matching leg for this communication. */ + public var peerId: String? + /** System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects. */ + public var disconnectType: DisconnectType? + /** The timestamp when this communication was connected in the cloud clock. */ + public var connectedTime: Date? + /** The timestamp when this communication disconnected from the conversation in the provider clock. */ + public var disconnectedTime: Date? + /** List of media stream ids */ + public var msids: [String]? + /** Call wrap up or disposition data. */ + public var wrapup: QueueConversationSocialExpressionEventTopicWrapup? + /** A communication's after-call work data. */ + public var afterCallWork: QueueConversationSocialExpressionEventTopicAfterCallWork? + /** Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested. */ + public var afterCallWorkRequired: Bool? + /** Represents the queue setting for this media. */ + public var queueMediaSettings: QueueConversationSocialExpressionEventTopicQueueMediaSettings? + + public init(state: State?, initialState: InitialState?, _self: QueueConversationSocialExpressionEventTopicAddress?, _id: String?, context: String?, audioMuted: Bool?, videoMuted: Bool?, sharingScreen: Bool?, peerCount: JSON?, provider: String?, scriptId: String?, peerId: String?, disconnectType: DisconnectType?, connectedTime: Date?, disconnectedTime: Date?, msids: [String]?, wrapup: QueueConversationSocialExpressionEventTopicWrapup?, afterCallWork: QueueConversationSocialExpressionEventTopicAfterCallWork?, afterCallWorkRequired: Bool?, queueMediaSettings: QueueConversationSocialExpressionEventTopicQueueMediaSettings?) { + self.state = state + self.initialState = initialState + self._self = _self + self._id = _id + self.context = context + self.audioMuted = audioMuted + self.videoMuted = videoMuted + self.sharingScreen = sharingScreen + self.peerCount = peerCount + self.provider = provider + self.scriptId = scriptId + self.peerId = peerId + self.disconnectType = disconnectType + self.connectedTime = connectedTime + self.disconnectedTime = disconnectedTime + self.msids = msids + self.wrapup = wrapup + self.afterCallWork = afterCallWork + self.afterCallWorkRequired = afterCallWorkRequired + self.queueMediaSettings = queueMediaSettings + } + + public enum CodingKeys: String, CodingKey { + case state + case initialState + case _self = "self" + case _id = "id" + case context + case audioMuted + case videoMuted + case sharingScreen + case peerCount + case provider + case scriptId + case peerId + case disconnectType + case connectedTime + case disconnectedTime + case msids + case wrapup + case afterCallWork + case afterCallWorkRequired + case queueMediaSettings + } + + +} + + + +/** Address and name data for a call endpoint. */ + +public class QueueConversationVideoEventTopicAddress: Codable { + + + + + + + + + + + + /** This will be nameRaw if present, or a locality lookup of the address field otherwise. */ + public var name: String? + /** The name as close to the bits on the wire as possible. */ + public var nameRaw: String? + /** The normalized address. This field is acquired from the Address Normalization Table. The addressRaw could have gone through some transformations, such as only using the numeric portion, before being run through the Address Normalization Table. */ + public var addressNormalized: String? + /** The address as close to the bits on the wire as possible. */ + public var addressRaw: String? + /** The displayable address. This field is acquired from the Address Normalization Table. The addressRaw could have gone through some transformations, such as only using the numeric portion, before being run through the Address Normalization Table. */ + public var addressDisplayable: String? + + public init(name: String?, nameRaw: String?, addressNormalized: String?, addressRaw: String?, addressDisplayable: String?) { + self.name = name + self.nameRaw = nameRaw + self.addressNormalized = addressNormalized + self.addressRaw = addressRaw + self.addressDisplayable = addressDisplayable + } + + +} + + + + +public class QueueConversationVideoEventTopicCall: Codable { + + + + public enum State: String, Codable { + case alerting = "alerting" + case dialing = "dialing" + case contacting = "contacting" + case offering = "offering" + case connected = "connected" + case disconnected = "disconnected" + case terminated = "terminated" + case uploading = "uploading" + case converting = "converting" + case transmitting = "transmitting" + case _none = "none" + } + + public enum InitialState: String, Codable { + case alerting = "alerting" + case dialing = "dialing" + case contacting = "contacting" + case offering = "offering" + case connected = "connected" + case disconnected = "disconnected" + case terminated = "terminated" + case uploading = "uploading" + case converting = "converting" + case transmitting = "transmitting" + case _none = "none" + } + + + + public enum RecordingState: String, Codable { + case _none = "none" + case active = "active" + case paused = "paused" + } + + + + + + + + + + + + public enum DisconnectType: String, Codable { + case endpoint = "endpoint" + case endpointDnd = "endpoint.dnd" + case client = "client" + case system = "system" + case timeout = "timeout" + case transfer = "transfer" + case transferConference = "transfer.conference" + case transferConsult = "transfer.consult" + case transferForward = "transfer.forward" + case transferNoanswer = "transfer.noanswer" + case transferNotavailable = "transfer.notavailable" + case transferDnd = "transfer.dnd" + case transportFailure = "transport.failure" + case error = "error" + case peer = "peer" + case other = "other" + case spam = "spam" + case uncallable = "uncallable" + } + + + + public enum Direction: String, Codable { + case outbound = "outbound" + case inbound = "inbound" + } + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + /** A globally unique identifier for this communication. */ + public var _id: String? + public var state: State? + public var initialState: InitialState? + /** True if this call is being recorded. */ + public var recording: Bool? + /** State of recording on this call. */ + public var recordingState: RecordingState? + /** True if this call is muted so that remote participants can't hear any audio from this end. */ + public var muted: Bool? + /** True if this call is held and the person on this side hears hold music. */ + public var confined: Bool? + /** True if this call is held and the person on this side hears silence. */ + public var held: Bool? + /** True when the recording of this call is in secure pause status. */ + public var securePause: Bool? + public var errorInfo: QueueConversationVideoEventTopicErrorDetails? + /** System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects. */ + public var disconnectType: DisconnectType? + /** The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. */ + public var startHoldTime: Date? + /** Whether a call is inbound or outbound. */ + public var direction: Direction? + /** If call is a fax of a document in content management, the id of the document in content management. */ + public var documentId: String? + public var _self: QueueConversationVideoEventTopicAddress? + /** Address and name data for a call endpoint. */ + public var other: QueueConversationVideoEventTopicAddress? + /** The source provider of the call. */ public var provider: String? /** The UUID of the script to use. */ public var scriptId: String? /** The id of the peer communication corresponding to a matching leg for this communication. */ public var peerId: String? - /** System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects. */ - public var disconnectType: DisconnectType? /** The timestamp when this communication was connected in the cloud clock. */ public var connectedTime: Date? /** The timestamp when this communication disconnected from the conversation in the provider clock. */ public var disconnectedTime: Date? - /** List of media stream ids */ - public var msids: [String]? + /** List of reasons that this call was disconnected. This will be set once the call disconnects. */ + public var disconnectReasons: [QueueConversationVideoEventTopicDisconnectReason]? + public var faxStatus: QueueConversationVideoEventTopicFaxStatus? + /** User to User Information (UUI) data managed by SIP session application. */ + public var uuiData: String? + /** The timestamp when this participant was connected to the barge conference in the provider clock. */ + public var bargedTime: Date? /** Call wrap up or disposition data. */ - public var wrapup: QueueConversationSocialExpressionEventTopicWrapup? - /** A communication's after-call work data. */ - public var afterCallWork: QueueConversationSocialExpressionEventTopicAfterCallWork? + public var wrapup: QueueConversationVideoEventTopicWrapup? + public var afterCallWork: QueueConversationVideoEventTopicAfterCallWork? /** Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested. */ public var afterCallWorkRequired: Bool? - /** Represents the queue setting for this media. */ - public var queueMediaSettings: QueueConversationSocialExpressionEventTopicQueueMediaSettings? + /** UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation. */ + public var agentAssistantId: String? + public var queueMediaSettings: QueueConversationVideoEventTopicQueueMediaSettings? - public init(state: State?, initialState: InitialState?, _self: QueueConversationSocialExpressionEventTopicAddress?, _id: String?, context: String?, audioMuted: Bool?, videoMuted: Bool?, sharingScreen: Bool?, peerCount: JSON?, provider: String?, scriptId: String?, peerId: String?, disconnectType: DisconnectType?, connectedTime: Date?, disconnectedTime: Date?, msids: [String]?, wrapup: QueueConversationSocialExpressionEventTopicWrapup?, afterCallWork: QueueConversationSocialExpressionEventTopicAfterCallWork?, afterCallWorkRequired: Bool?, queueMediaSettings: QueueConversationSocialExpressionEventTopicQueueMediaSettings?) { + public init(_id: String?, state: State?, initialState: InitialState?, recording: Bool?, recordingState: RecordingState?, muted: Bool?, confined: Bool?, held: Bool?, securePause: Bool?, errorInfo: QueueConversationVideoEventTopicErrorDetails?, disconnectType: DisconnectType?, startHoldTime: Date?, direction: Direction?, documentId: String?, _self: QueueConversationVideoEventTopicAddress?, other: QueueConversationVideoEventTopicAddress?, provider: String?, scriptId: String?, peerId: String?, connectedTime: Date?, disconnectedTime: Date?, disconnectReasons: [QueueConversationVideoEventTopicDisconnectReason]?, faxStatus: QueueConversationVideoEventTopicFaxStatus?, uuiData: String?, bargedTime: Date?, wrapup: QueueConversationVideoEventTopicWrapup?, afterCallWork: QueueConversationVideoEventTopicAfterCallWork?, afterCallWorkRequired: Bool?, agentAssistantId: String?, queueMediaSettings: QueueConversationVideoEventTopicQueueMediaSettings?) { + self._id = _id self.state = state self.initialState = initialState + self.recording = recording + self.recordingState = recordingState + self.muted = muted + self.confined = confined + self.held = held + self.securePause = securePause + self.errorInfo = errorInfo + self.disconnectType = disconnectType + self.startHoldTime = startHoldTime + self.direction = direction + self.documentId = documentId self._self = _self - self._id = _id - self.context = context - self.audioMuted = audioMuted - self.videoMuted = videoMuted - self.sharingScreen = sharingScreen - self.peerCount = peerCount + self.other = other self.provider = provider self.scriptId = scriptId self.peerId = peerId - self.disconnectType = disconnectType self.connectedTime = connectedTime self.disconnectedTime = disconnectedTime - self.msids = msids + self.disconnectReasons = disconnectReasons + self.faxStatus = faxStatus + self.uuiData = uuiData + self.bargedTime = bargedTime self.wrapup = wrapup self.afterCallWork = afterCallWork self.afterCallWorkRequired = afterCallWorkRequired + self.agentAssistantId = agentAssistantId self.queueMediaSettings = queueMediaSettings } public enum CodingKeys: String, CodingKey { + case _id = "id" case state case initialState + case recording + case recordingState + case muted + case confined + case held + case securePause + case errorInfo + case disconnectType + case startHoldTime + case direction + case documentId case _self = "self" - case _id = "id" - case context - case audioMuted - case videoMuted - case sharingScreen - case peerCount + case other case provider case scriptId case peerId - case disconnectType case connectedTime case disconnectedTime - case msids + case disconnectReasons + case faxStatus + case uuiData + case bargedTime case wrapup case afterCallWork case afterCallWorkRequired + case agentAssistantId case queueMediaSettings } @@ -28255,44 +28292,6 @@ public class QueueConversationSocialExpressionEventTopicVideo: Codable { -/** Address and name data for a call endpoint. */ - -public class QueueConversationVideoEventTopicAddress: Codable { - - - - - - - - - - - - /** This will be nameRaw if present, or a locality lookup of the address field otherwise. */ - public var name: String? - /** The name as close to the bits on the wire as possible. */ - public var nameRaw: String? - /** The normalized address. This field is acquired from the Address Normalization Table. The addressRaw could have gone through some transformations, such as only using the numeric portion, before being run through the Address Normalization Table. */ - public var addressNormalized: String? - /** The address as close to the bits on the wire as possible. */ - public var addressRaw: String? - /** The displayable address. This field is acquired from the Address Normalization Table. The addressRaw could have gone through some transformations, such as only using the numeric portion, before being run through the Address Normalization Table. */ - public var addressDisplayable: String? - - public init(name: String?, nameRaw: String?, addressNormalized: String?, addressRaw: String?, addressDisplayable: String?) { - self.name = name - self.nameRaw = nameRaw - self.addressNormalized = addressNormalized - self.addressRaw = addressRaw - self.addressDisplayable = addressDisplayable - } - - -} - - - public class QueueConversationVideoEventTopicConversation: Codable { @@ -28652,26 +28651,6 @@ public class QueueConversationVideoEventTopicUriReference: Codable { -public class QueueEmailAddress: Codable { - - - - - - public var domain: DomainEntityRef? - public var route: InboundRoute? - - public init(domain: DomainEntityRef?, route: InboundRoute?) { - self.domain = domain - self.route = route - } - - -} - - - - public class QueueObservationDataContainer: Codable { @@ -28791,6 +28770,9 @@ public class RecipientAdditionalIdentifier: Codable { public enum ModelType: String, Codable { case deployment = "Deployment" case subject = "Subject" + case topic = "Topic" + case ingestionRule = "IngestionRule" + case ingestionRuleVersion = "IngestionRuleVersion" } @@ -29157,23 +29139,23 @@ public class RecordingJobEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [RecordingJob]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [RecordingJob]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -29320,6 +29302,33 @@ public class RecordingMessagingMessage: Codable { +public class Ring: Codable { + + + + + + + + /** The conditions that will trigger conversations to move to the next bullseye ring. */ + public var expansionCriteria: [ExpansionCriterium]? + /** The actions that will be performed just before moving conversations to the next bullseye ring. */ + public var actions: Actions? + /** The groups of agents associated with the ring, if any. Ring membership will update to match group membership changes. */ + public var memberGroups: [MemberGroup]? + + public init(expansionCriteria: [ExpansionCriterium]?, actions: Actions?, memberGroups: [MemberGroup]?) { + self.expansionCriteria = expansionCriteria + self.actions = actions + self.memberGroups = memberGroups + } + + +} + + + + public class ReplaceRequest: Codable { @@ -29592,23 +29601,23 @@ public class ReportingExportMetadataJobListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ReportingExportMetadataJobResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ReportingExportMetadataJobResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -30288,23 +30297,23 @@ public class RuleSetEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [RuleSet]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [RuleSet]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -30356,23 +30365,23 @@ public class ScheduleEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Schedule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Schedule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -30476,23 +30485,23 @@ public class ScheduleGroupEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ScheduleGroup]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ScheduleGroup]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32883,23 +32892,23 @@ public class StationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Station]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Station]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32973,23 +32982,23 @@ public class SttEngineEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SttEngineEntity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SttEngineEntity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -33248,23 +33257,23 @@ public class SurveyFormEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SurveyForm]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SurveyForm]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -33413,23 +33422,23 @@ public class TagValueEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [TagValue]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [TagValue]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -34346,23 +34355,23 @@ public class TtsEngineEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [TtsEngineEntity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [TtsEngineEntity]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -34578,23 +34587,23 @@ public class UnifiedCommunicationsIntegrationListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UnifiedCommunicationsIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UnifiedCommunicationsIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -38024,23 +38033,23 @@ public class WebChatMemberInfoEntityList: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [WebChatMemberInfo]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [WebChatMemberInfo]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -40399,23 +40408,23 @@ public class WorkspaceEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Workspace]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Workspace]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -40451,23 +40460,23 @@ public class WorkspaceMemberEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [WorkspaceMember]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [WorkspaceMember]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -40800,23 +40809,23 @@ public class WrapupCodeEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [WrapupCode]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [WrapupCode]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } diff --git a/build/src/Models/PlatformAPIModelsP5.swift b/build/src/Models/PlatformAPIModelsP5.swift index 05bced992..d9862a3c0 100644 --- a/build/src/Models/PlatformAPIModelsP5.swift +++ b/build/src/Models/PlatformAPIModelsP5.swift @@ -486,23 +486,23 @@ public class ActionTargetListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ActionTarget]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ActionTarget]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -2794,23 +2794,23 @@ public class AssignedLearningModuleDomainEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [AssignedLearningModule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [AssignedLearningModule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -5570,23 +5570,23 @@ public class CallHistoryConversationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CallHistoryConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CallHistoryConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -6331,6 +6331,33 @@ public class Callmessage: Codable { +public class CampaignBusinessCategoryMetrics: Codable { + + + + + + + + /** Number of calls categorized as business success */ + public var successCount: Int? + /** Number of calls categorized as business neutral */ + public var neutralCount: Int? + /** Number of calls categorized as business failure */ + public var failureCount: Int? + + public init(successCount: Int?, neutralCount: Int?, failureCount: Int?) { + self.successCount = successCount + self.neutralCount = neutralCount + self.failureCount = failureCount + } + + +} + + + + public class CampaignRuleActionEntities: Codable { @@ -6561,23 +6588,23 @@ public class ChatConversationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ChatConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ChatConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -7127,23 +7154,23 @@ public class CommonRuleContainer: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [CommonRule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [CommonRule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -7563,23 +7590,23 @@ public class ContactListDivisionViewListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ContactListDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ContactListDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -7748,11 +7775,11 @@ public class ContactListing: Codable { public var firstUri: String? public var selfUri: String? public var nextUri: String? - public var previousUri: String? public var lastUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ExternalContact]?, pageSize: Int?, pageNumber: Int?, total: Int64?, partialResults: Bool?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, lastUri: String?, pageCount: Int?) { + public init(entities: [ExternalContact]?, pageSize: Int?, pageNumber: Int?, total: Int64?, partialResults: Bool?, firstUri: String?, selfUri: String?, nextUri: String?, lastUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber @@ -7761,8 +7788,8 @@ public class ContactListing: Codable { self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri - self.previousUri = previousUri self.lastUri = lastUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -10584,33 +10611,6 @@ public class CoverSheet: Codable { -public class CreateBusinessUnitRequest: Codable { - - - - - - - - /** The name of the business unit */ - public var name: String? - /** The ID of the division to which the business unit should be added */ - public var divisionId: String? - /** Configuration for the business unit */ - public var settings: CreateBusinessUnitSettingsRequest? - - public init(name: String?, divisionId: String?, settings: CreateBusinessUnitSettingsRequest?) { - self.name = name - self.divisionId = divisionId - self.settings = settings - } - - -} - - - - public class CreateCallRequest: Codable { @@ -10638,8 +10638,6 @@ public class CreateCallRequest: Codable { - - @@ -10657,8 +10655,6 @@ public class CreateCallRequest: Codable { public var callUserId: String? /** The priority to assign to this call (if calling a queue). */ public var priority: Int? - /** The list of attributes to associate with the customer participant. */ - public var attributes: [String:String]? /** The language skill ID to use for routing this call (if calling a queue). */ public var languageId: String? /** The skill ID's to use for routing this call (if calling a queue). */ @@ -10674,7 +10670,7 @@ public class CreateCallRequest: Codable { /** An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level */ public var label: String? - public init(phoneNumber: String?, callerId: String?, callerIdName: String?, callFromQueueId: String?, callQueueId: String?, callUserId: String?, priority: Int?, attributes: [String:String]?, languageId: String?, routingSkillsIds: [String]?, conversationIds: [String]?, participants: [Destination]?, uuiData: String?, externalContactId: String?, label: String?) { + public init(phoneNumber: String?, callerId: String?, callerIdName: String?, callFromQueueId: String?, callQueueId: String?, callUserId: String?, priority: Int?, languageId: String?, routingSkillsIds: [String]?, conversationIds: [String]?, participants: [Destination]?, uuiData: String?, externalContactId: String?, label: String?) { self.phoneNumber = phoneNumber self.callerId = callerId self.callerIdName = callerIdName @@ -10682,7 +10678,6 @@ public class CreateCallRequest: Codable { self.callQueueId = callQueueId self.callUserId = callUserId self.priority = priority - self.attributes = attributes self.languageId = languageId self.routingSkillsIds = routingSkillsIds self.conversationIds = conversationIds @@ -10698,6 +10693,33 @@ public class CreateCallRequest: Codable { +public class CreateBusinessUnitRequest: Codable { + + + + + + + + /** The name of the business unit */ + public var name: String? + /** The ID of the division to which the business unit should be added */ + public var divisionId: String? + /** Configuration for the business unit */ + public var settings: CreateBusinessUnitSettingsRequest? + + public init(name: String?, divisionId: String?, settings: CreateBusinessUnitSettingsRequest?) { + self.name = name + self.divisionId = divisionId + self.settings = settings + } + + +} + + + + public class CreatePredictorRequest: Codable { @@ -11210,23 +11232,23 @@ public class DIDEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DID]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DID]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -11330,23 +11352,23 @@ public class DIDPoolEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DIDPool]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DIDPool]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12612,23 +12634,23 @@ public class DirectoryUserDevicesListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UserDevice]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UserDevice]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -12664,23 +12686,23 @@ public class DncListEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [DncList]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [DncList]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14768,23 +14790,23 @@ public class EncryptionKeyEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EncryptionKey]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EncryptionKey]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -14899,23 +14921,23 @@ public class EvaluationFormResponseEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [EvaluationFormResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [EvaluationFormResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -17351,23 +17373,23 @@ public class GreetingListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Greeting]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Greeting]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -18451,23 +18473,23 @@ public class IVRDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [IVRDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [IVRDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -18585,23 +18607,23 @@ public class InboundDomainEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [InboundDomain]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [InboundDomain]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -19367,23 +19389,23 @@ public class IntegrationTypeEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [IntegrationType]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [IntegrationType]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -21536,23 +21558,23 @@ public class LanguageEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Language]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Language]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -23177,23 +23199,23 @@ public class MessageConversationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [MessageConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [MessageConversation]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -23370,23 +23392,23 @@ public class MessagingCampaignDivisionViewEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [MessagingCampaignDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [MessagingCampaignDivisionView]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -23422,23 +23444,23 @@ public class MessagingCampaignScheduleEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [MessagingCampaignSchedule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [MessagingCampaignSchedule]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -24208,23 +24230,23 @@ public class NluFeedbackListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [NluFeedbackResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [NluFeedbackResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -24388,24 +24410,24 @@ public class NoteListing: Codable { public var pageNumber: Int? public var total: Int64? public var partialResults: Bool? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Note]?, pageSize: Int?, pageNumber: Int?, total: Int64?, partialResults: Bool?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Note]?, pageSize: Int?, pageNumber: Int?, total: Int64?, partialResults: Bool?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.partialResults = partialResults - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -25297,23 +25319,23 @@ public class OrphanRecordingListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [OrphanRecording]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [OrphanRecording]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -25627,23 +25649,23 @@ public class OutboundRouteBaseEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [OutboundRouteBase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [OutboundRouteBase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -26636,23 +26658,23 @@ public class PolicyEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Policy]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Policy]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -26886,23 +26908,23 @@ public class PromptAssetEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [PromptAsset]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [PromptAsset]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -31121,7 +31143,6 @@ public class Recipient: Codable { case sms = "sms" case facebook = "facebook" case twitter = "twitter" - case line = "line" case whatsapp = "whatsapp" case webmessaging = "webmessaging" case instagram = "instagram" @@ -31204,23 +31225,23 @@ public class RecipientListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Recipient]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Recipient]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -31605,24 +31626,24 @@ public class RelationshipListing: Codable { public var pageNumber: Int? public var total: Int64? public var partialResults: Bool? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Relationship]?, pageSize: Int?, pageNumber: Int?, total: Int64?, partialResults: Bool?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Relationship]?, pageSize: Int?, pageNumber: Int?, total: Int64?, partialResults: Bool?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.partialResults = partialResults - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -32193,23 +32214,23 @@ public class ResponseEntityList: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [ModelResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [ModelResponse]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -33174,23 +33195,23 @@ public class ScriptEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Script]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Script]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -33544,23 +33565,23 @@ public class ShareEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Share]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Share]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -35139,23 +35160,23 @@ public class SystemPromptAssetEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [SystemPromptAsset]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [SystemPromptAsset]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -35606,111 +35627,6 @@ public class TimeInterval: Codable { -public class Topic: Codable { - - - - - - - - - - public enum Strictness: String, Codable { - case _1 = "1" - case _55 = "55" - case _65 = "65" - case _72 = "72" - case _85 = "85" - case _90 = "90" - } - - - - - - - - public enum Participants: String, Codable { - case external = "External" - case _internal = "Internal" - case all = "All" - } - - - - - - - - - - - - - - /** The globally unique identifier for the object. */ - public var _id: String? - public var name: String? - public var _description: String? - public var published: Bool? - public var strictness: Strictness? - public var programs: [BaseProgramEntity]? - public var tags: [String]? - public var dialect: String? - public var participants: Participants? - public var phrases: [Phrase]? - public var modifiedBy: AddressableEntityRef? - /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var dateModified: Date? - public var publishedBy: AddressableEntityRef? - /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ - public var datePublished: Date? - /** The URI for this object */ - public var selfUri: String? - - public init(_id: String?, name: String?, _description: String?, published: Bool?, strictness: Strictness?, programs: [BaseProgramEntity]?, tags: [String]?, dialect: String?, participants: Participants?, phrases: [Phrase]?, modifiedBy: AddressableEntityRef?, dateModified: Date?, publishedBy: AddressableEntityRef?, datePublished: Date?, selfUri: String?) { - self._id = _id - self.name = name - self._description = _description - self.published = published - self.strictness = strictness - self.programs = programs - self.tags = tags - self.dialect = dialect - self.participants = participants - self.phrases = phrases - self.modifiedBy = modifiedBy - self.dateModified = dateModified - self.publishedBy = publishedBy - self.datePublished = datePublished - self.selfUri = selfUri - } - - public enum CodingKeys: String, CodingKey { - case _id = "id" - case name - case _description = "description" - case published - case strictness - case programs - case tags - case dialect - case participants - case phrases - case modifiedBy - case dateModified - case publishedBy - case datePublished - case selfUri - } - - -} - - - - public class TimeOffLimitRange: Codable { @@ -35837,6 +35753,111 @@ public class TokenInfoClonedUser: Codable { + +public class Topic: Codable { + + + + + + + + + + public enum Strictness: String, Codable { + case _1 = "1" + case _55 = "55" + case _65 = "65" + case _72 = "72" + case _85 = "85" + case _90 = "90" + } + + + + + + + + public enum Participants: String, Codable { + case external = "External" + case _internal = "Internal" + case all = "All" + } + + + + + + + + + + + + + + /** The globally unique identifier for the object. */ + public var _id: String? + public var name: String? + public var _description: String? + public var published: Bool? + public var strictness: Strictness? + public var programs: [BaseProgramEntity]? + public var tags: [String]? + public var dialect: String? + public var participants: Participants? + public var phrases: [Phrase]? + public var modifiedBy: AddressableEntityRef? + /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var dateModified: Date? + public var publishedBy: AddressableEntityRef? + /** Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z */ + public var datePublished: Date? + /** The URI for this object */ + public var selfUri: String? + + public init(_id: String?, name: String?, _description: String?, published: Bool?, strictness: Strictness?, programs: [BaseProgramEntity]?, tags: [String]?, dialect: String?, participants: Participants?, phrases: [Phrase]?, modifiedBy: AddressableEntityRef?, dateModified: Date?, publishedBy: AddressableEntityRef?, datePublished: Date?, selfUri: String?) { + self._id = _id + self.name = name + self._description = _description + self.published = published + self.strictness = strictness + self.programs = programs + self.tags = tags + self.dialect = dialect + self.participants = participants + self.phrases = phrases + self.modifiedBy = modifiedBy + self.dateModified = dateModified + self.publishedBy = publishedBy + self.datePublished = datePublished + self.selfUri = selfUri + } + + public enum CodingKeys: String, CodingKey { + case _id = "id" + case name + case _description = "description" + case published + case strictness + case programs + case tags + case dialect + case participants + case phrases + case modifiedBy + case dateModified + case publishedBy + case datePublished + case selfUri + } + + +} + + + /** Cursor listing of Topics. */ public class TopicCursorEntityListing: Codable { @@ -36447,24 +36468,24 @@ public class TrunkMetabaseEntityListing: Codable { public var total: Int64? /** The total organization-wide number of entities. */ public var totalNumberOfEntities: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [Metabase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, totalNumberOfEntities: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [Metabase]?, pageSize: Int?, pageNumber: Int?, total: Int64?, totalNumberOfEntities: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total self.totalNumberOfEntities = totalNumberOfEntities - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -37503,23 +37524,23 @@ public class UserAppEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UserApp]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UserApp]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -37649,23 +37670,23 @@ public class UserLanguageEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [UserRoutingLanguage]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [UserRoutingLanguage]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } @@ -38484,33 +38505,6 @@ public class V2MobiusRulesTopicRule: Codable { -public class ValidateWorkPlanResponse: Codable { - - - - - - - - /** The work plan reference associated with this response */ - public var workPlan: WorkPlanReference? - /** Whether the work plan is valid or not */ - public var valid: Bool? - /** Validation messages for this work plan */ - public var messages: ValidateWorkPlanMessages? - - public init(workPlan: WorkPlanReference?, valid: Bool?, messages: ValidateWorkPlanMessages?) { - self.workPlan = workPlan - self.valid = valid - self.messages = messages - } - - -} - - - - public class ValidationLimits: Codable { @@ -38547,6 +38541,33 @@ public class ValidationLimits: Codable { +public class ValidateWorkPlanResponse: Codable { + + + + + + + + /** The work plan reference associated with this response */ + public var workPlan: WorkPlanReference? + /** Whether the work plan is valid or not */ + public var valid: Bool? + /** Validation messages for this work plan */ + public var messages: ValidateWorkPlanMessages? + + public init(workPlan: WorkPlanReference?, valid: Bool?, messages: ValidateWorkPlanMessages?) { + self.workPlan = workPlan + self.valid = valid + self.messages = messages + } + + +} + + + + public class ValidationServiceRequest: Codable { @@ -40484,23 +40505,23 @@ public class WhatsAppIntegrationEntityListing: Codable { public var pageSize: Int? public var pageNumber: Int? public var total: Int64? - public var previousUri: String? public var lastUri: String? public var firstUri: String? public var selfUri: String? public var nextUri: String? + public var previousUri: String? public var pageCount: Int? - public init(entities: [WhatsAppIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, previousUri: String?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, pageCount: Int?) { + public init(entities: [WhatsAppIntegration]?, pageSize: Int?, pageNumber: Int?, total: Int64?, lastUri: String?, firstUri: String?, selfUri: String?, nextUri: String?, previousUri: String?, pageCount: Int?) { self.entities = entities self.pageSize = pageSize self.pageNumber = pageNumber self.total = total - self.previousUri = previousUri self.lastUri = lastUri self.firstUri = firstUri self.selfUri = selfUri self.nextUri = nextUri + self.previousUri = previousUri self.pageCount = pageCount } diff --git a/releaseNotes.md b/releaseNotes.md index b75a1daae..a2450b5ce 100644 --- a/releaseNotes.md +++ b/releaseNotes.md @@ -1,465 +1,67 @@ -Platform API version: 8165 +Platform API version: 8189 -# Major Changes (7 changes) +# Major Changes (8 changes) -**/api/v2/conversations/messaging/stickers/{messengerType}** (1 change) +**GET /api/v2/quality/evaluations/query** (2 changes) -* Path /api/v2/conversations/messaging/stickers/{messengerType} was removed - -**MessagingSticker** (1 change) - -* Model MessagingSticker was removed - -**MessagingStickerEntityListing** (1 change) - -* Model MessagingStickerEntityListing was removed - -**FieldConfig** (1 change) - -* Enum value externalContact was removed from property entityType - -**KeyPerformanceIndicator** (1 change) - -* Enum value NumberOfTransfers was removed from property kpiType - -**EngineIntegration** (1 change) - -* Property name was removed - -**FieldConfigs** (1 change) - -* Property externalContact was removed - - -# Minor Changes (168 changes) - -**/api/v2/analytics/reporting/settings/dashboards/query** (1 change) - -* Operation get was added. Summary: Get list of dashboard configurations - -**/api/v2/conversations/emails/{conversationId}/reconnect** (2 changes) - -* Path was added -* Operation POST was added - -**/api/v2/routing/utilization/labels/{labelId}** (4 changes) - -* Path was added -* Operation GET was added -* Operation PUT was added -* Operation DELETE was added - -**/api/v2/routing/utilization/labels/{labelId}/agents** (2 changes) - -* Path was added -* Operation GET was added - -**/api/v2/routing/utilization/labels** (3 changes) - -* Path was added -* Operation GET was added -* Operation POST was added - -**/api/v2/speechandtextanalytics/categories** (3 changes) - -* Path was added -* Operation GET was added -* Operation POST was added - -**/api/v2/speechandtextanalytics/categories/{categoryId}** (4 changes) - -* Path was added -* Operation GET was added -* Operation PUT was added -* Operation DELETE was added - -**/api/v2/speechandtextanalytics/conversations/{conversationId}/categories** (2 changes) - -* Path was added -* Operation GET was added - -**GET /api/v2/speechandtextanalytics/topics/general/status** (1 change) - -* Response 405 was added - -**/api/v2/learning/assignments/{assignmentId}/steps/{stepId}** (3 changes) - -* Path was added -* Operation GET was added -* Operation PATCH was added - -**/api/v2/learning/modules/{moduleId}/preview** (3 changes) - -* Path was added -* Operation GET was added -* Operation PUT was added - -**/api/v2/learning/scorm/{scormId}** (2 changes) - -* Path was added -* Operation GET was added - -**/api/v2/learning/scorm** (2 changes) - -* Path was added -* Operation POST was added - -**POST /api/v2/taskmanagement/workitems/{workitemId}/terminate** (1 change) - -* Response 409 was added - -**BotAggregationQuery** (2 changes) - -* Enum value oBotSessionCollection was added to property metrics -* Enum value oBotSessionCollectionSelfServed was added to property metrics - -**BotAggregationView** (2 changes) - -* Enum value oBotSessionCollection was added to property target -* Enum value oBotSessionCollectionSelfServed was added to property target - -**AnalyticsSession** (2 changes) - -* Optional property detectedSpeechEnd was added -* Optional property detectedSpeechStart was added - -**SegmentDetailQueryPredicate** (2 changes) - -* Enum value detectedSpeechEnd was added to property dimension -* Enum value detectedSpeechStart was added to property dimension - -**DashboardConfiguration** (2 changes) - -* Optional property shared was added -* Optional property dashboardsSharedWith was added - -**DashboardsSharedWith** (1 change) - -* Model was added - -**ViewFilter** (15 changes) - -* Optional property agentTalkDurationMilliseconds was added -* Optional property customerTalkDurationMilliseconds was added -* Optional property overtalkDurationMilliseconds was added -* Optional property silenceDurationMilliseconds was added -* Optional property acdDurationMilliseconds was added -* Optional property ivrDurationMilliseconds was added -* Optional property otherDurationMilliseconds was added -* Optional property agentTalkPercentage was added -* Optional property customerTalkPercentage was added -* Optional property overtalkPercentage was added -* Optional property silencePercentage was added -* Optional property acdPercentage was added -* Optional property ivrPercentage was added -* Optional property otherPercentage was added -* Optional property overtalkInstances was added - -**KnowledgeBaseReference** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**Limit** (1 change) - -* Enum value social.media was added to property namespace - -**ContactIdentifier** (1 change) - -* Enum value ExternalId was added to property type - -**ConversationMessageMetadataEvent** (1 change) - -* Enum value Video was added to property eventType +* Parameter sortBy was removed +* Parameter nextPage was removed **CreateCallRequest** (1 change) -* Optional property attributes was added - -**ConversationEventVideo** (1 change) - -* Model was added - -**ConversationMessageEvent** (2 changes) - -* Enum value Video was added to property eventType -* Optional property video was added - -**KnowledgeBase** (5 changes) - -* Enum value hi-IN was added to property coreLanguage -* Enum value th-TH was added to property coreLanguage -* Enum value hu-HU was added to property coreLanguage -* Enum value vi-VN was added to property coreLanguage -* Enum value uk-UA was added to property coreLanguage - -**KnowledgeCategory** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeSearchDocumentV1** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeExtendedCategory** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeImport** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeDocument** (5 changes) - -* Enum value hi-IN was added to property languageCode -* Enum value th-TH was added to property languageCode -* Enum value hu-HU was added to property languageCode -* Enum value vi-VN was added to property languageCode -* Enum value uk-UA was added to property languageCode - -**KnowledgeBaseCreateRequest** (5 changes) - -* Enum value hi-IN was added to property coreLanguage -* Enum value th-TH was added to property coreLanguage -* Enum value hu-HU was added to property coreLanguage -* Enum value vi-VN was added to property coreLanguage -* Enum value uk-UA was added to property coreLanguage - -**KnowledgeOperationSource** (1 change) - -* Model was added - -**KnowledgeDocumentResponse** (2 changes) - -* Optional property source was added -* Optional property readonly was added - -**KnowledgeExportJobDocumentsFilter** (1 change) - -* Optional property sourceId was added - -**KnowledgeExportJobResponse** (1 change) - -* Optional property source was added - -**KnowledgeExportJobRequest** (1 change) +* Property attributes was removed -* Optional property sourceId was added +**MessageData** (1 change) -**KnowledgeSearchDocumentResponse** (2 changes) +* Enum value line was removed from property messengerType -* Optional property source was added -* Optional property readonly was added +**MessagingIntegration** (1 change) -**ApprovalNamespace** (1 change) +* Enum value line was removed from property messengerType -* Enum value social.media was added to property namespace +**ConversationThreadingWindowSetting** (1 change) -**LimitChangeRequestDetails** (1 change) +* Enum value line was removed from property messengerType -* Enum value social.media was added to property namespace +**Miner** (1 change) -**StatusChange** (1 change) +* Enum value nl-nl was removed from property language -* Enum value social.media was added to property namespace +**Recipient** (1 change) -**RecordingMessagingMessage** (4 changes) +* Enum value line was removed from property messengerType -* Optional property purpose was added -* Optional property participantId was added -* Optional property queue was added -* Optional property workflow was added -**UserQueue** (1 change) +# Minor Changes (8 changes) -* id is no longer readonly +**GET /api/v2/speechandtextanalytics/programs/unpublished** (1 change) -**UpdateUtilizationLabelRequest** (1 change) - -* Model was added - -**UtilizationLabelEntityListing** (1 change) - -* Model was added - -**CreateUtilizationLabelRequest** (1 change) - -* Model was added - -**UtilizationResponse** (1 change) - -* Optional property labelUtilizations was added - -**UtilizationRequest** (1 change) - -* Optional property labelUtilizations was added - -**AgentMaxUtilizationResponse** (1 change) - -* Optional property labelUtilizations was added - -**CategoriesEntityListing** (1 change) - -* Model was added - -**InfixOperator** (1 change) - -* Model was added - -**Operand** (1 change) - -* Model was added - -**OperandPosition** (1 change) - -* Model was added - -**OperatorPosition** (1 change) - -* Model was added - -**StaCategory** (1 change) - -* Model was added - -**Term** (1 change) - -* Model was added - -**CategoryRequest** (1 change) - -* Model was added - -**EngineIntegration** (1 change) - -* id is no longer readonly - -**ConversationCategoriesEntityListing** (1 change) - -* Model was added - -**ConversationCategory** (1 change) - -* Model was added - -**VoicemailSearchCriteria** (1 change) - -* Enum value DATE_RANGE was added to property type - -**CobrowseSettings** (1 change) - -* Optional property pauseCriteria was added - -**LearningAssignment** (5 changes) - -* Optional property assessmentPercentageScore was added -* Optional property assessmentCompletionPercentage was added -* Optional property completionPercentage was added -* Optional property steps was added -* Optional property nextStep was added - -**LearningModule** (2 changes) - -* Optional property enforceContentOrder was added -* Optional property reviewAssessmentResults was added - -**ReviewAssessmentResults** (2 changes) - -* Optional property byAssignees was added -* Optional property byViewers was added - -**LearningModulePreviewGetResponse** (1 change) - -* Model was added - -**LearningModulePreviewGetResponseAssignment** (1 change) - -* Model was added - -**LearningModulePreviewGetResponseStep** (1 change) - -* Model was added - -**LearningModulePreviewGetScoStructure** (1 change) - -* Model was added - -**LearningModuleRequest** (2 changes) - -* Optional property enforceContentOrder was added -* Optional property reviewAssessmentResults was added - -**LearningModulePreviewUpdateResponse** (1 change) - -* Model was added - -**LearningModulePreviewUpdateResponseAssignment** (1 change) - -* Model was added - -**LearningModulePreviewUpdateResponseCurrentStep** (1 change) - -* Model was added - -**LearningModulePreviewUpdateScoStructure** (1 change) - -* Model was added - -**LearningModulePreviewUpdateStep** (1 change) - -* Model was added - -**LearningModulePreviewUpdateRequest** (1 change) - -* Model was added - -**LearningModulePreviewUpdateRequestCurrentStep** (1 change) - -* Model was added +* Response 405 was added -**AssignedLearningModule** (2 changes) +**Room** (1 change) -* Optional property enforceContentOrder was added -* Optional property reviewAssessmentResults was added +* Optional property jid was added -**LearningScormResponse** (1 change) +**CampaignBusinessCategoryMetrics** (1 change) * Model was added -**LearningScormUploadResponse** (1 change) +**FlowExecutionDataQueryResult** (1 change) -* Model was added +* Optional property flowWarningReason was added -**LearningScormUploadRequest** (1 change) +**RecipientAdditionalIdentifier** (3 changes) -* Model was added +* Enum value Topic was added to property type +* Enum value IngestionRule was added to property type +* Enum value IngestionRuleVersion was added to property type +**EvaluationResponse** (1 change) -# Point Changes (2 changes) +* Optional property revisionCreatedDate was added -**POST /api/v2/analytics/ratelimits/aggregates/query** (2 changes) -* Description was changed -* Summary was changed +# Point Changes (0 changes) diff --git a/swagger.json b/swagger.json index c1fffda83..4405b48ab 100644 --- a/swagger.json +++ b/swagger.json @@ -1 +1 @@ -{"swagger":"2.0","info":{"description":"With the PureCloud Platform API, you can control all aspects of your PureCloud environment. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. 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Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["alerting","alerting:readonly"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ALL","permissions":["alerting:alert:view"]},"x-purecloud-method-name":"getAlertingInteractionstatsAlerts"}},"/api/v2/alerting/interactionstats/rules/{ruleId}":{"get":{"tags":["Alerting"],"summary":"Get an interaction stats rule","description":"Apps should migrate to use GET /api/v2/alerting/rules/{ruleId}.","operationId":"getAlertingInteractionstatsRule","produces":["application/json"],"parameters":[{"name":"ruleId","in":"path","description":"Rule ID","required":true,"type":"string"},{"name":"expand","in":"query","description":"Which fields, if any, to expand","required":false,"type":"array","items":{"type":"string","enum":["notificationUsers"]},"collectionFormat":"multi"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/InteractionStatsRule"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. 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User token cannot be used for requests to this resource.","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.whatsapp.address":"WhatsApp address must only contain numeric characters of destination phone number.","constraint.validation":"%s","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","active.conversation":"An alerting or connected conversation is already in progress.","invalid.value":"Value [%s] is not valid for field type [%s]. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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In this case the client must be granted roles \nvia the 'roleIds' field.","operationId":"postOauthClients","produces":["application/json"],"parameters":[{"in":"body","name":"body","description":"Client","required":true,"schema":{"$ref":"#/definitions/OAuthClientRequest"}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/OAuthClient"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.client.role":"Client role is invalid.","bad.client.state":"New clients can only have an active state","bad.request":"The request could not be understood by the server due to malformed syntax.","invalid.property":"Value [%s] is not a valid property for object [%s]","bad.grant.type":"Invalid grant type.","auth.invalid.scope":"Client has invalid scope","constraint.validation":"%s","grant.type.required":"Grant type is required.","missing.client.scope":"Client scope is missing.","response.entity.too.large":"The response is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presence.not.authorized.update.other.user.presence":"Not authorized to update another user's presence","missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","presence.not.authorized.update.on.queue":"Not authorized to update presence to ON_QUEUE","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.usernotfound":"The specified user was not found","not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"409":{"description":"Conflict","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.conflict":"A previous update request has not yet completed"}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["presence"]}],"x-purecloud-method-name":"patchUserPresencesPurecloud"}},"/api/v2/users/{userId}/presences/{sourceId}":{"get":{"tags":["Presence"],"summary":"Get a user's Presence","description":"Get a user's presence for the specified source that is not specifically listed. Used to support custom presence sources. This endpoint does not support registered presence sources.","operationId":"getUserPresence","produces":["application/json"],"parameters":[{"name":"userId","in":"path","description":"user Id","required":true,"type":"string"},{"name":"sourceId","in":"path","description":"Presence source ID","required":true,"type":"string"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/UserPresence"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.usernotfound":"The specified user was not found","not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. 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Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["presence","presence:readonly"]}],"x-purecloud-method-name":"getUserPresence"},"patch":{"tags":["Presence"],"summary":"Patch a user's Presence","description":"Patch a user's presence for the specified source that is not specifically listed. 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Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presence.not.authorized.update.other.user.presence":"Not authorized to update another user's presence","missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","presence.not.authorized.update.on.queue":"Not authorized to update presence to ON_QUEUE","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.usernotfound":"The specified user was not found","not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"409":{"description":"Conflict","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.conflict":"A previous update request has not yet completed"}},"413":{"description":"The request is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["presence","presence:readonly"]}],"x-inin-requires-permissions":{"type":"ALL","permissions":["presence:userPrimarySource:view"]},"x-purecloud-method-name":"getPresenceUserPrimarysource"},"put":{"tags":["Presence"],"summary":"Update a user's Primary Presence Source","description":"","operationId":"putPresenceUserPrimarysource","produces":["application/json"],"parameters":[{"name":"userId","in":"path","description":"user ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Primary Source","required":true,"schema":{"$ref":"#/definitions/UserPrimarySource"}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/UserPrimarySource"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["presence"]}],"x-inin-requires-permissions":{"type":"ALL","permissions":["presence:userPrimarySource:edit"]},"x-purecloud-method-name":"putPresenceUserPrimarysource"}},"/api/v2/processautomation/triggers/topics/{topicName}/test":{"post":{"tags":["Process Automation"],"summary":"Test the matching of all organization Triggers on given topic using provided event body","description":"","operationId":"postProcessautomationTriggersTopicTest","produces":["application/json"],"parameters":[{"name":"topicName","in":"path","description":"topicName","required":true,"type":"string"},{"in":"body","name":"body","description":"eventBody","required":false,"schema":{"type":"string"}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/TestModeEventResults"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"patchRoutingQueueMembers"}},"/api/v2/routing/queues/{queueId}/users/{memberId}":{"delete":{"tags":["Routing"],"summary":"DEPRECATED: use DELETE /routing/queues/{queueId}/members/{memberId}. Delete queue member.","description":"","operationId":"deleteRoutingQueueUser","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"memberId","in":"path","description":"Member ID","required":true,"type":"string"}],"responses":{"200":{"description":"Operation was successful."},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.type":"Group-type queue members cannot be individually deleted.","invalid.id":"A non-UUID value was specified for an ID field."}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred. Please try again."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"deleteRoutingQueueUser"},"patch":{"tags":["Routing"],"summary":"DEPRECATED: use PATCH /routing/queues/{queueId}/members/{memberId}. Update the ring number OR joined status for a User in a Queue.","description":"","operationId":"patchRoutingQueueUser","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"memberId","in":"path","description":"Member ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Member","required":true,"schema":{"$ref":"#/definitions/QueueMember"}}],"responses":{"202":{"description":"User update has been accepted"},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data. Make sure the joined OR ringNumber property is specified.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"patchRoutingQueueUser"}},"/api/v2/routing/queues/{queueId}/users":{"get":{"tags":["Routing"],"summary":"DEPRECATED: use GET /routing/queues/{queueId}/members. Get the members of this queue.","description":"","operationId":"getRoutingQueueUsers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"pageNumber","in":"query","required":false,"type":"integer","default":1,"format":"int32"},{"name":"pageSize","in":"query","description":"Max value is 100","required":false,"type":"integer","default":25,"format":"int32"},{"name":"sortOrder","in":"query","description":"Note: results are sorted by name.","required":false,"type":"string","default":"asc","enum":["asc","desc"]},{"name":"expand","in":"query","description":"Which fields, if any, to expand.","required":false,"type":"array","items":{"type":"string","enum":["routingStatus","presence","integrationPresence","conversationSummary","outOfOffice","geolocation","station","authorization","lasttokenissued","authorization.unusedRoles","team","workPlanBidRanks","profileSkills","certifications","locations","groups","skills","languages","languagePreference","employerInfo","biography","dateLastLogin"]},"collectionFormat":"multi"},{"name":"joined","in":"query","description":"Filter by joined status","required":false,"type":"boolean"},{"name":"name","in":"query","description":"Filter by queue member name","required":false,"type":"string"},{"name":"profileSkills","in":"query","description":"Filter by profile skill","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"skills","in":"query","description":"Filter by skill","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"languages","in":"query","description":"Filter by language","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"routingStatus","in":"query","description":"Filter by routing status","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"presence","in":"query","description":"Filter by presence","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/QueueMemberEntityListingV1"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s","invalid.page.number":"Invalid page number specified."}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"external.service.error":"The server is currently unable to handle the request .","service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing","routing:readonly"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:view","routing:queueMember:manage"]},"x-purecloud-method-name":"getRoutingQueueUsers"},"post":{"tags":["Routing"],"summary":"DEPRECATED: use POST /routing/queues/{queueId}/members. Bulk add or delete up to 100 queue members.","description":"","operationId":"postRoutingQueueUsers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Members","required":true,"schema":{"type":"array","items":{"$ref":"#/definitions/WritableEntity"}}},{"name":"delete","in":"query","description":"True to delete queue members","required":false,"type":"boolean","default":false}],"responses":{"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data. Make sure you submit a valid number of queue members.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","queue.size.limit":"Adding all requested members would exceed queue member limit.","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred. Please try again."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}},"default":{"description":"successful operation"}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"postRoutingQueueUsers"},"patch":{"tags":["Routing"],"summary":"DEPRECATED: use PATCH /routing/queues/{queueId}/members. Join or unjoin a set of users for a queue.","description":"","operationId":"patchRoutingQueueUsers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Members","required":true,"schema":{"type":"array","items":{"$ref":"#/definitions/QueueMember"}}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/QueueMemberEntityListingV1"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data. Make sure a valid number of queue members was submitted, and all have the joined property specified.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"code":{"type":"string","description":"The wrapup-code (V4 UUID) used to disposition this interaction. If this value is not provided the disposition is considered skipped."},"notes":{"type":"string","description":"Text entered by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped."},"tags":{"type":"array","description":"The list of tags selected by the agent to describe the interaction or disposition. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."}}},"EmailBeginTransmittingEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."}}},"EmailCommunicationAnsweredEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"}}},"EmailCommunicationDispositionAppliedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"code":{"type":"string","description":"The wrapup-code (V4 UUID) used to disposition this interaction. If this value is not provided the disposition is considered skipped."},"notes":{"type":"string","description":"Text entered by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped."},"tags":{"type":"array","description":"The list of tags selected by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped.","items":{"type":"string"}}}},"EmailCommunicationEndedEvent":{"type":"object","required":["communicationId","conversationId","disconnectType","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"disconnectType":{"type":"string","description":"Indicates how this communication was ended.","enum":["Unknown","Self","Peer","System","Error","Spam","Transfer","TransferACD","TransferUser"]}}},"EmailCommunicationRepliedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."}}},"EmailEndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"finalState":{"type":"string","description":"Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.","enum":["Completed","Canceled","Failed"]},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that was being transferred."}}},"EmailExternalEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"displayName":{"type":"string","description":"A name for the participant if it is available for this conversation."},"includeMessage":{"type":"boolean","description":"Indicates that established communication has an initial email. If true, the initial messagesSent value will be initialized to 1."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailFlowEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailHoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"EmailInitialConfiguration":{"type":"object","required":["from","to"],"properties":{"to":{"type":"string","description":"An email address that this email is to."},"from":{"type":"string","description":"An email address that this email is from."},"cc":{"type":"array","description":"An email addresses that this email is carbon copied to.","items":{"type":"string"}},"bcc":{"type":"array","description":"An email addresses that this email is blind carbon copied to.","items":{"type":"string"}},"subject":{"type":"string","description":"The subject for this email."},"previousEmailId":{"type":"string","description":"UUID identifying the most recent previous email communication ID from the same participant on this email conversation. Will be null if this is a new participant."},"held":{"type":"boolean","description":"Indicates that this communication's initial state is held."},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"EmailProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"EmailRoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"queueId":{"type":"string","description":"The id of the queue that is routing this conversation."},"skillIds":{"type":"array","description":"The unique identifiers for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier for the language that should be used to determine the destination for the conversation."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailRoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"EmailUserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"userId":{"type":"string","description":"A unique Id (V4 UUID) identifying the user this communication belongs to."},"queueId":{"type":"string","description":"A unique Id (V4 UUID) identifying the queue that the user is emailing on behalf of. Applies to outbound emails only."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailUserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"EndConsultTransferEvent":{"type":"object","required":["conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"}}},"EndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"finalState":{"type":"string","description":"Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.","enum":["Completed","Canceled","Failed"]},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that was being transferred."}}},"ExternalEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"aniName":{"type":"string","description":"The automatic number identification name if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"dnisName":{"type":"string","description":"The dialed number identification name if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"HoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"InitialConfiguration":{"type":"object","properties":{"audioState":{"description":"Indicates the initial audio state for the communication.","$ref":"#/definitions/AudioState"},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"recordingActive":{"type":"boolean","description":"Indicates whether recording is active for this communication at creation."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"IvrEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"ivrPhoneNumber":{"type":"string","description":"The phone number for this IVR, if any is known"},"ivrName":{"type":"string","description":"A displayable name for this IVR, if any is known."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingCommunicationAnsweredEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"}}},"MessagingCommunicationDispositionAppliedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"code":{"type":"string","description":"The wrapup-code (V4 UUID) used to disposition this interaction. If this value is not provided the disposition is considered skipped."},"notes":{"type":"string","description":"Text entered by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped."},"tags":{"type":"array","description":"The list of tags selected by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped.","items":{"type":"string"}}}},"MessagingCommunicationEndedEvent":{"type":"object","required":["communicationId","conversationId","disconnectType","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"disconnectType":{"type":"string","description":"Indicates how this communication was ended.","enum":["Unknown","Self","Peer","System","Error","Transfer","TransferACD","TransferUser"]}}},"MessagingEndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"finalState":{"type":"string","description":"Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.","enum":["Completed","Canceled","Failed"]},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that was being transferred."}}},"MessagingExternalEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"displayName":{"type":"string","description":"A name for the participant if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingFlowEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingHoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"MessagingInitialConfiguration":{"type":"object","required":["fromAddress","toAddress"],"properties":{"toAddress":{"type":"string","description":"Address for the participant on receiving side of the message conversation. If the address is a phone number, E.164 format is recommended."},"fromAddress":{"type":"string","description":"Address for the participant on the sending side of the message conversation. If the address is a phone number, E.164 format is recommended."},"messageType":{"type":"string","description":"The type of message platform from which the message originated.","enum":["Sms","Twitter","Facebook","Line","WhatsApp","WebMessage","Open","Instagram","Unknown"]},"held":{"type":"boolean","description":"Indicates that this communication's initial state is held."},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"MessagingProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"MessagingRoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"queueId":{"type":"string","description":"The id of the queue that is routing this conversation."},"skillIds":{"type":"array","description":"The unique identifiers for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier for the language that should be used to determine the destination for the conversation."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingRoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"MessagingUserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"userId":{"type":"string","description":"A unique Id (V4 UUID) identifying the user this communication belongs to."},"queueId":{"type":"string","description":"A unique Id (V4 UUID) identifying the queue that the user is messaging on behalf of. Applies to outbound messages only."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingUserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"PhoneEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"The phone number for this phone."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"PhoneTransferEvent":{"type":"object","required":["commandId","conversationId","destinationPhoneNumber","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationPhoneNumber":{"type":"string","description":"The desired destination phone number that the object communication should be transferred to."}}},"ProgressConsultTransferEvent":{"type":"object","required":["conversationId","destinationCommunicationId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."}}},"ProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"RoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"Identifies the phone number used to reach this queue if it is different from the information that would be accessed by queueId."},"queueId":{"type":"string","description":"The id (V4 UUID) of the queue that is routing this conversation."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"RoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"SourceConfiguration":{"type":"object","required":["interactionId","sourceId"],"properties":{"sourceId":{"type":"string","description":"Identifies the external platform that is the source of the conversation."},"interactionId":{"type":"string","description":"The customer's unique external identifier associated with the conversation that comes from the external platform."},"tagId":{"type":"string","description":"The customer's external identifier or tag associated with the conversation. If set, it will be used to tag the conversation."}}},"UserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"Identifies the phone number used to reach this user if it is different from the information that would be accessed by userId."},"userId":{"type":"string","description":"The userId (V4 UUID) for the user this communication belongs to."},"stationId":{"type":"string","description":"A Station ID (V4 UUID) that identifies the station being used if the user is using a station and the stationId is known."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"queueId":{"type":"string","description":"The id (V4 UUID) of the queue that the user is calling on behalf of. Applies to outbound calls only."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"UserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"BatchUserRoutingStatusEventRequest":{"type":"object","properties":{"userRoutingStatusEvents":{"type":"array","description":"UserRoutingStatus events for this batch","items":{"$ref":"#/definitions/UserRoutingStatusEvent"}}},"description":"A maximum of 100 events are allowed per request"},"UserRoutingStatusEvent":{"type":"object","required":["agentId","eventDateTime","eventId","sourceId","status"],"properties":{"eventId":{"type":"string","description":"A unique (UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A timestamp as epoch representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agentId":{"type":"string","description":"Unique identifier of the agent."},"status":{"type":"string","description":"The agent's current routing status.","enum":["OffQueue","Idle","Interacting","Communicating","NotResponding"]},"sourceId":{"type":"string","description":"The agent's source platform Id."}}},"BatchUserPresenceEventRequest":{"type":"object","properties":{"userPresenceEvents":{"type":"array","description":"UserPresence events for this batch","items":{"$ref":"#/definitions/UserPresenceEvent"}}},"description":"A maximum of 100 events are allowed per request"},"UserPresenceEvent":{"type":"object","required":["eventDateTime","eventId","sourceId","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"userId":{"type":"string","description":"The User ID of the user associated with this UserPresence"},"sourceId":{"type":"string","description":"The id (V4 UUID) of the presence source being updated"},"presenceDefinitionId":{"type":"string","description":"The id (UUID) of the presence definition that the user presence is associated with"},"message":{"type":"string","description":"The message associated with the presence"}}},"AuthzDivision":{"type":"object","required":["description"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string","description":"A helpful description for the division."},"homeDivision":{"type":"boolean","description":"A flag indicating whether this division is the \"Home\" (default) division. Cannot be modified and any supplied value will be ignored on create or update.","readOnly":true},"objectCounts":{"type":"object","description":"A count of objects in this division, grouped by type.","readOnly":true,"additionalProperties":{"type":"integer","format":"int64"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AuthzDivisionEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuthzDivision"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DomainEntityRef":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"Entity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true}}},"NamedEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true}}},"OrgOAuthClient":{"type":"object","required":["authorizedGrantType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/DomainEntityRef"},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"organization":{"description":"The oauth client's organization.","readOnly":true,"$ref":"#/definitions/NamedEntity"}}},"RoleDivision":{"type":"object","required":["divisionId","roleId"],"properties":{"roleId":{"type":"string","description":"Role to be associated with the given division which forms a grant"},"divisionId":{"type":"string","description":"Division associated with the given role which forms a grant"}}},"TokenInfo":{"type":"object","properties":{"organization":{"description":"The current organization","readOnly":true,"$ref":"#/definitions/NamedEntity"},"homeOrganization":{"description":"The token's home organization","readOnly":true,"$ref":"#/definitions/NamedEntity"},"authorizedScope":{"type":"array","description":"The list of scopes authorized for the OAuth client","readOnly":true,"items":{"type":"string"}},"clonedUser":{"description":"Only present when a user is a clone of trustee user in the trustor org.","readOnly":true,"$ref":"#/definitions/TokenInfoClonedUser"},"OAuthClient":{"$ref":"#/definitions/OrgOAuthClient"}}},"TokenInfoClonedUser":{"type":"object","properties":{"id":{"type":"string","description":"User id of the original native user","readOnly":true},"organization":{"description":"Organization of the original native user","readOnly":true,"$ref":"#/definitions/Entity"}}},"ActiveAlertCount":{"type":"object","properties":{"count":{"type":"integer","format":"int32","description":"The count of active alerts for a user."}}},"AddressableEntityRef":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"Biography":{"type":"object","properties":{"biography":{"type":"string","description":"Personal detailed description"},"interests":{"type":"array","items":{"type":"string"}},"hobbies":{"type":"array","items":{"type":"string"}},"spouse":{"type":"string"},"education":{"type":"array","description":"User education details","items":{"$ref":"#/definitions/Education"}}}},"Chat":{"type":"object","properties":{"jabberId":{"type":"string"}}},"Contact":{"type":"object","properties":{"address":{"type":"string","description":"Email address or phone number for this contact type"},"display":{"type":"string","description":"Formatted version of the address property","readOnly":true},"mediaType":{"type":"string","enum":["PHONE","EMAIL","SMS"]},"type":{"type":"string","enum":["PRIMARY","WORK","WORK2","WORK3","WORK4","HOME","MOBILE","MAIN","OTHER"]},"extension":{"type":"string","description":"Use internal extension instead of address. Mutually exclusive with the address field."},"countryCode":{"type":"string"},"integration":{"type":"string","example":"microsoftteams","description":"Integration tag value if this number is associated with an external integration."}}},"Division":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainRole":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the role"},"name":{"type":"string","description":"The name of the role"}}},"Education":{"type":"object","properties":{"school":{"type":"string"},"fieldOfStudy":{"type":"string"},"notes":{"type":"string","description":"Notes about education has a 2000 character limit"},"dateStart":{"type":"string","format":"date","description":"Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"dateEnd":{"type":"string","format":"date","description":"Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"EmployerInfo":{"type":"object","properties":{"officialName":{"type":"string"},"employeeId":{"type":"string"},"employeeType":{"type":"string"},"dateHire":{"type":"string"}}},"Geolocation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"A string used to describe the type of client the geolocation is being updated from e.g. ios, android, web, etc."},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this geolocation client as the primary on a PATCH"},"latitude":{"type":"number","format":"double"},"longitude":{"type":"number","format":"double"},"country":{"type":"string"},"region":{"type":"string"},"city":{"type":"string"},"locations":{"type":"array","items":{"$ref":"#/definitions/LocationDefinition"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Group":{"type":"object","required":["name","rulesVisible","type","visibility"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The group name."},"description":{"type":"string"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members.","readOnly":true},"state":{"type":"string","description":"Active, inactive, or deleted state.","readOnly":true,"enum":["active","inactive","deleted"]},"version":{"type":"integer","format":"int32","description":"Current version for this resource.","readOnly":true},"type":{"type":"string","description":"Type of group.","enum":["official","social"]},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"addresses":{"type":"array","items":{"$ref":"#/definitions/GroupContact"}},"rulesVisible":{"type":"boolean","description":"Are membership rules visible to the person requesting to view the group"},"visibility":{"type":"string","description":"Who can view this group","enum":["public","owners","members"]},"rolesEnabled":{"type":"boolean","description":"Allow roles to be assigned to this group"},"owners":{"type":"array","description":"Owners of the group","items":{"$ref":"#/definitions/User"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"GroupContact":{"type":"object","required":["address","mediaType","type"],"properties":{"address":{"type":"string","description":"Phone number for this contact type"},"extension":{"type":"string","description":"Extension is set if the number is e164 valid"},"display":{"type":"string","description":"Formatted version of the address property","readOnly":true},"type":{"type":"string","description":"Contact type of the address","enum":["GROUPRING","GROUPPHONE"]},"mediaType":{"type":"string","description":"Media type of the address","enum":["PHONE"]}}},"InteractionStatsAlert":{"type":"object","required":["alertTypes","dimension","dimensionValue","mediaType","metric","name","notificationUsers","numericRange","ruleId","startDate","statistic","unread","value"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule that generated the alert","readOnly":true},"dimension":{"type":"string","description":"The dimension of concern.","readOnly":true,"enum":["queueId","userId"]},"dimensionValue":{"type":"string","description":"The value of the dimension.","readOnly":true},"metric":{"type":"string","description":"The metric to be assessed.","readOnly":true,"enum":["tAbandon","tAnswered","tTalk","nOffered","tHandle","nTransferred","oServiceLevel","tWait","tHeld","tAcw"]},"mediaType":{"type":"string","description":"The media type.","readOnly":true,"enum":["voice","chat","email","callback","message"]},"numericRange":{"type":"string","description":"The comparison descriptor used against the metric's value.","readOnly":true,"enum":["gt","gte","lt","lte","eq","ne"]},"statistic":{"type":"string","description":"The statistic of concern for the metric.","readOnly":true,"enum":["count","min","ratio","max"]},"value":{"type":"number","format":"double","description":"The threshold value.","readOnly":true},"ruleId":{"type":"string","description":"The id of the rule.","readOnly":true},"unread":{"type":"boolean","description":"Indicates if the alert has been read."},"startDate":{"type":"string","format":"date-time","description":"The date/time the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"endDate":{"type":"string","format":"date-time","description":"The date/time the owning rule exiting in alarm status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"notificationUsers":{"type":"array","description":"The ids of users who were notified of alarm state change.","readOnly":true,"uniqueItems":true,"items":{"$ref":"#/definitions/User"}},"alertTypes":{"type":"array","description":"A collection of notification methods.","readOnly":true,"uniqueItems":true,"items":{"type":"string","enum":["SMS","DEVICE","EMAIL"]}},"ruleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Location":{"type":"object","properties":{"id":{"type":"string","description":"Unique identifier for the location"},"floorplanId":{"type":"string","description":"Unique identifier for the location floorplan image","readOnly":true},"coordinates":{"type":"object","description":"Users coordinates on the floorplan. Only used when floorplanImage is set","additionalProperties":{"type":"number","format":"double"}},"notes":{"type":"string","description":"Optional description on the users location"},"locationDefinition":{"$ref":"#/definitions/LocationDefinition"}}},"LocationAddress":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryName":{"type":"string"},"state":{"type":"string"},"street1":{"type":"string"},"street2":{"type":"string"},"zipcode":{"type":"string"}}},"LocationAddressVerificationDetails":{"type":"object","properties":{"status":{"type":"string","description":"Status of address verification process","enum":["Pending","InProgress","Retry","Complete","Failed"]},"dateFinished":{"type":"string","format":"date-time","description":"Finished time of address verification process. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateStarted":{"type":"string","format":"date-time","description":"Time started of address verification process. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"service":{"type":"string","example":"smartystreets-us","description":"Third party service used for address verification"}}},"LocationDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"contactUser":{"description":"Site contact for the location entity","$ref":"#/definitions/AddressableEntityRef"},"emergencyNumber":{"description":"Emergency number for the location entity","$ref":"#/definitions/LocationEmergencyNumber"},"address":{"$ref":"#/definitions/LocationAddress"},"state":{"type":"string","description":"Current state of the location entity","enum":["active","deleted"]},"notes":{"type":"string","description":"Notes for the location entity"},"version":{"type":"integer","format":"int32","description":"Current version of the location entity, value to be supplied should be retrieved by a GET or on create/update response"},"path":{"type":"array","description":"A list of ancestor IDs in order","readOnly":true,"items":{"type":"string"}},"profileImage":{"type":"array","description":"Profile image of the location entity, retrieved with ?expand=images query parameter","readOnly":true,"items":{"$ref":"#/definitions/LocationImage"}},"floorplanImage":{"type":"array","description":"Floorplan images of the location entity, retrieved with ?expand=images query parameter","readOnly":true,"items":{"$ref":"#/definitions/LocationImage"}},"addressVerificationDetails":{"description":"Address verification information, retrieve dwith the ?expand=addressVerificationDetails query parameter","readOnly":true,"$ref":"#/definitions/LocationAddressVerificationDetails"},"addressVerified":{"type":"boolean","description":"Boolean field which states if the address has been verified as an actual address","readOnly":true},"addressStored":{"type":"boolean","description":"Boolean field which states if the address has been stored for E911","readOnly":true},"images":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LocationEmergencyNumber":{"type":"object","properties":{"e164":{"type":"string"},"number":{"type":"string"},"type":{"type":"string","description":"The type of emergency number.","enum":["default","elin"]}}},"LocationImage":{"type":"object","properties":{"resolution":{"type":"string","description":"Height and/or width of image. ex: 640x480 or x128"},"imageUri":{"type":"string"}}},"MediaSummary":{"type":"object","properties":{"contactCenter":{"$ref":"#/definitions/MediaSummaryDetail"},"enterprise":{"$ref":"#/definitions/MediaSummaryDetail"}}},"MediaSummaryDetail":{"type":"object","properties":{"active":{"type":"integer","format":"int32"},"acw":{"type":"integer","format":"int32"}}},"OAuthLastTokenIssued":{"type":"object","properties":{"dateIssued":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"OutOfOffice":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"startDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"active":{"type":"boolean"},"indefinite":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PresenceDefinition":{"type":"object","properties":{"id":{"type":"string","description":"description"},"systemPresence":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResourceConditionNode":{"type":"object","properties":{"variableName":{"type":"string"},"conjunction":{"type":"string","enum":["AND","OR"]},"operator":{"type":"string","enum":["EQ","IN","GE","GT","LE","LT"]},"operands":{"type":"array","items":{"$ref":"#/definitions/ResourceConditionValue"}},"terms":{"type":"array","items":{"$ref":"#/definitions/ResourceConditionNode"}}}},"ResourceConditionValue":{"type":"object","properties":{"type":{"type":"string","enum":["SCALAR","VARIABLE","USER","QUEUE"]},"value":{"type":"string"}}},"ResourcePermissionPolicy":{"type":"object","properties":{"id":{"type":"string"},"domain":{"type":"string"},"entityName":{"type":"string"},"policyName":{"type":"string"},"policyDescription":{"type":"string"},"actionSetKey":{"type":"string"},"allowConditions":{"type":"boolean"},"resourceConditionNode":{"$ref":"#/definitions/ResourceConditionNode"},"namedResources":{"type":"array","items":{"type":"string"}},"resourceCondition":{"type":"string"},"actionSet":{"type":"array","uniqueItems":true,"items":{"type":"string"}}}},"RoutingStatus":{"type":"object","properties":{"userId":{"type":"string","description":"The userId of the agent"},"status":{"type":"string","description":"Indicates the Routing State of the agent. A value of OFF_QUEUE will be returned if the specified user does not exist.","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"startTime":{"type":"string","format":"date-time","description":"The timestamp when the agent went into this state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"Team":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The team name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"description":{"type":"string","description":"Team information."},"dateCreated":{"type":"string","format":"date-time","description":"Last modified datetime. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified datetime. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members in a team","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"User":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user. The current version can be obtained with a GET on the user before doing a PATCH."},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"preferredName":{"type":"string","description":"Preferred full name of the agent"},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"integrationPresence":{"description":"Integration presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Profile skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"team":{"description":"The team the user is a member of","readOnly":true,"$ref":"#/definitions/Team"},"skills":{"type":"array","description":"Routing (ACD) skills possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingSkill"}},"languages":{"type":"array","description":"Routing (ACD) languages possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingLanguage"}},"acdAutoAnswer":{"type":"boolean","description":"acd auto answer"},"languagePreference":{"type":"string","description":"preferred language by the user","readOnly":true},"lastTokenIssued":{"$ref":"#/definitions/OAuthLastTokenIssued"},"dateLastLogin":{"type":"string","format":"date-time","description":"The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserAuthorization":{"type":"object","properties":{"roles":{"type":"array","items":{"$ref":"#/definitions/DomainRole"}},"unusedRoles":{"type":"array","description":"A collection of the roles the user is not using","readOnly":true,"items":{"$ref":"#/definitions/DomainRole"}},"permissions":{"type":"array","description":"A collection of the permissions granted by all assigned roles","readOnly":true,"items":{"type":"string"}},"permissionPolicies":{"type":"array","description":"The policies configured for assigned permissions.","readOnly":true,"items":{"$ref":"#/definitions/ResourcePermissionPolicy"}}}},"UserConversationSummary":{"type":"object","properties":{"userId":{"type":"string"},"call":{"$ref":"#/definitions/MediaSummary"},"callback":{"$ref":"#/definitions/MediaSummary"},"email":{"$ref":"#/definitions/MediaSummary"},"message":{"$ref":"#/definitions/MediaSummary"},"chat":{"$ref":"#/definitions/MediaSummary"},"socialExpression":{"$ref":"#/definitions/MediaSummary"},"video":{"$ref":"#/definitions/MediaSummary"}}},"UserImage":{"type":"object","properties":{"resolution":{"type":"string","description":"Height and/or width of image. ex: 640x480 or x128"},"imageUri":{"type":"string"}}},"UserPresence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"source":{"type":"string","description":"Deprecated - The sourceID field should be used as a replacement."},"sourceId":{"type":"string","description":"Represents the ID of a registered source"},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this presence source as the primary on a PATCH"},"presenceDefinition":{"$ref":"#/definitions/PresenceDefinition"},"message":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserRoutingLanguage":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"proficiency":{"type":"number","format":"double","description":"A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings."},"state":{"type":"string","description":"Activate or deactivate this routing language.","enum":["active","inactive","deleted"]},"languageUri":{"type":"string","format":"uri","description":"URI to the organization language used by this user language.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization language assigned to a user. When assigning to a user specify the organization language id as the id."},"UserRoutingSkill":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"proficiency":{"type":"number","format":"double","description":"A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings."},"state":{"type":"string","description":"Activate or deactivate this routing skill.","enum":["active","inactive","deleted"]},"skillUri":{"type":"string","format":"uri","description":"URI to the organization skill used by this user skill.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization skill assigned to a user. When assigning to a user specify the organization skill id as the id."},"UserStation":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this station","readOnly":true},"name":{"type":"string"},"type":{"type":"string"},"associatedUser":{"$ref":"#/definitions/User"},"associatedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"defaultUser":{"$ref":"#/definitions/User"},"providerInfo":{"type":"object","description":"Provider-specific info for this station, e.g. { \"edgeGroupId\": \"ffe7b15c-a9cc-4f4c-88f5-781327819a49\" }","additionalProperties":{"type":"string"}},"webRtcCallAppearances":{"type":"integer","format":"int32","description":"The number of call appearances on the station.","readOnly":true}}},"UserStations":{"type":"object","properties":{"associatedStation":{"description":"Current associated station for this user.","readOnly":true,"$ref":"#/definitions/UserStation"},"effectiveStation":{"description":"The station where the user can be reached based on their default and associated station.","readOnly":true,"$ref":"#/definitions/UserStation"},"defaultStation":{"description":"Default station to be used if not associated with a station.","readOnly":true,"$ref":"#/definitions/UserStation"},"lastAssociatedStation":{"description":"Last associated station for this user.","readOnly":true,"$ref":"#/definitions/UserStation"}}},"WorkPlanBidRanks":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"workPlanBiddingPerformance":{"type":"integer","format":"int32","description":"Work plan bidding agent performance ranking. 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(target-value).","items":{"$ref":"#/definitions/ConversationActivityQueryPredicate"}}}},"ConversationActivityQueryMetric":{"type":"object","required":["metric"],"properties":{"metric":{"type":"string","description":"The requested metric","enum":["oAlerting","oInteracting","oWaiting"]},"details":{"type":"boolean","description":"Flag for including observation details for this metric in the response"}}},"ConversationActivityQueryPredicate":{"type":"object","properties":{"type":{"type":"string","description":"Optional type, can usually be inferred","enum":["dimension","property","metric"]},"dimension":{"type":"string","description":"Left hand side for dimension 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aggregations"},"count":{"type":"integer","format":"int64"},"results":{"type":"array","items":{"$ref":"#/definitions/AggregationResultEntry"}}}},"AggregationResultEntry":{"type":"object","properties":{"count":{"type":"integer","format":"int64"},"value":{"type":"string","description":"For termFrequency aggregations"},"gte":{"type":"number","description":"For numericRange aggregations"},"lt":{"type":"number","description":"For numericRange aggregations"}}},"AnalyticsAgentGroup":{"type":"object","properties":{"agentGroupId":{"type":"string","description":"Conditional group routing agent group identifier"},"agentGroupType":{"type":"string","description":"Conditional group routing agent group type","enum":["Group","SkillGroup","Team"]}}},"AnalyticsConversationQueryResponse":{"type":"object","properties":{"conversations":{"type":"array","items":{"$ref":"#/definitions/AnalyticsConversationWithoutAttributes"}},"aggregations":{"type":"array","items":{"$ref":"#/definitions/AggregationResult"}},"totalHits":{"type":"integer","format":"int32"}}},"AnalyticsConversationSegment":{"type":"object","properties":{"audioMuted":{"type":"boolean","description":"Flag indicating if audio is muted or not (true/false)"},"conference":{"type":"boolean","description":"Indicates whether the segment was a conference"},"destinationConversationId":{"type":"string","description":"The unique identifier of a new conversation when a conversation is ended for a conference"},"destinationSessionId":{"type":"string","description":"The unique identifier of a new session when a session is ended for a conference"},"disconnectType":{"type":"string","description":"The session disconnect 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interaction","items":{"type":"string"}},"segmentEnd":{"type":"string","format":"date-time","description":"The end time of a segment. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"segmentStart":{"type":"string","format":"date-time","description":"The start time of a segment. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"segmentType":{"type":"string","description":"The activity that takes place in the segment, such as hold or interact","enum":["alert","barging","callback","coaching","contacting","converting","delay","dialing","hold","interact","ivr","monitoring","parked","scheduled","sharing","system","transmitting","unknown","uploading","voicemail","wrapup"]},"sipResponseCodes":{"type":"array","description":"SIP response code(s)","items":{"type":"integer","format":"int64"}},"sourceConversationId":{"type":"string","description":"The unique identifier of the previous conversation when a new conversation is created for a conference"},"sourceSessionId":{"type":"string","description":"The unique identifier of the previous session when a new session is created for a conference"},"subject":{"type":"string","description":"The subject for the initial email that started this conversation"},"videoMuted":{"type":"boolean","description":"Flag indicating if video is muted/paused or not (true/false)"},"wrapUpCode":{"type":"string","description":"Wrap up code"},"wrapUpNote":{"type":"string","description":"Note entered by an agent during after-call work"},"wrapUpTags":{"type":"array","description":"Tag(s) assigned during after-call work","items":{"type":"string"}},"scoredAgents":{"type":"array","description":"Scored agents","items":{"$ref":"#/definitions/AnalyticsScoredAgent"}},"properties":{"type":"array","description":"Additional segment properties","items":{"$ref":"#/definitions/AnalyticsProperty"}}}},"AnalyticsConversationWithoutAttributes":{"type":"object","properties":{"conferenceStart":{"type":"string","format":"date-time","description":"The start time of a conference call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationEnd":{"type":"string","format":"date-time","description":"The end time of a conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"Unique identifier for the conversation"},"conversationInitiator":{"type":"string","description":"Indicates the participant purpose of the participant initiating a message conversation","enum":["acd","agent","api","botflow","campaign","customer","dialer","external","fax","group","inbound","ivr","manual","outbound","station","user","voicemail","voicesurveyflow","workflow"]},"conversationStart":{"type":"string","format":"date-time","description":"The start time of a conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"customerParticipation":{"type":"boolean","description":"Indicates a messaging conversation in which the customer participated by sending at least one message"},"divisionIds":{"type":"array","description":"Identifier(s) of division(s) associated with a conversation","items":{"type":"string"}},"externalTag":{"type":"string","description":"External tag for the conversation"},"knowledgeBaseIds":{"type":"array","description":"The unique identifier(s) of the knowledge base(s) used","items":{"type":"string"}},"mediaStatsMinConversationMos":{"type":"number","format":"double","description":"The lowest estimated average MOS among all the audio streams belonging to this conversation"},"mediaStatsMinConversationRFactor":{"type":"number","format":"double","description":"The lowest R-factor value among all of the audio streams belonging to this conversation"},"originatingDirection":{"type":"string","description":"The original direction of the conversation","enum":["inbound","outbound"]},"selfServed":{"type":"boolean","description":"Indicates whether all flow sessions were self serviced"},"evaluations":{"type":"array","description":"Evaluations associated with this conversation","items":{"$ref":"#/definitions/AnalyticsEvaluation"}},"surveys":{"type":"array","description":"Surveys associated with this conversation","items":{"$ref":"#/definitions/AnalyticsSurvey"}},"resolutions":{"type":"array","description":"Resolutions associated with this conversation","items":{"$ref":"#/definitions/AnalyticsResolution"}},"participants":{"type":"array","description":"Participants in the conversation","items":{"$ref":"#/definitions/AnalyticsParticipantWithoutAttributes"}}}},"AnalyticsEvaluation":{"type":"object","properties":{"assigneeApplicable":{"type":"boolean","description":"Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable"},"assigneeId":{"type":"string","description":"UserId of the assignee"},"calibrationId":{"type":"string","description":"The calibration ID used for the purpose of training evaluators"},"contextId":{"type":"string","description":"A unique identifier for an evaluation form, regardless of version"},"deleted":{"type":"boolean","description":"Whether the evaluation has been deleted"},"evaluationId":{"type":"string","description":"Unique identifier for the evaluation"},"evaluationStatus":{"type":"string","description":"Status of evaluation","enum":["Finished","InProgress","InReview","Pending","Retracted"]},"evaluatorId":{"type":"string","description":"A unique identifier of the user who evaluated the interaction"},"eventTime":{"type":"string","format":"date-time","description":"Specifies when an evaluation occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"formId":{"type":"string","description":"ID of the evaluation form used"},"formName":{"type":"string","description":"Name of the evaluation form used"},"queueId":{"type":"string","description":"The ID of the associated queue"},"released":{"type":"boolean","description":"Whether the evaluation has been released"},"rescored":{"type":"boolean","description":"Whether the evaluation has been rescored at least once"},"userId":{"type":"string","description":"ID of the agent the evaluation was performed against"},"oTotalCriticalScore":{"type":"integer","format":"int64"},"oTotalScore":{"type":"integer","format":"int64"}}},"AnalyticsFlow":{"type":"object","properties":{"endingLanguage":{"type":"string","description":"Flow ending language, e.g. en-us"},"entryReason":{"type":"string","description":"The particular entry reason for this flow, e.g. an address, userId, or flowId"},"entryType":{"type":"string","description":"The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct","enum":["agent","direct","dnis","flow","outbound"]},"exitReason":{"type":"string","description":"The exit reason for this flow, e.g. DISCONNECT"},"flowId":{"type":"string","description":"The unique identifier of this flow"},"flowName":{"type":"string","description":"The name of this flow at the time of flow execution"},"flowType":{"type":"string","description":"The type of this flow","enum":["BOT","COMMONMODULE","DIGITALBOT","INBOUNDCALL","INBOUNDCHAT","INBOUNDEMAIL","INBOUNDSHORTMESSAGE","INQUEUECALL","INQUEUEEMAIL","INQUEUESHORTMESSAGE","OUTBOUNDCALL","SECURECALL","SPEECH","SURVEYINVITE","VOICE","VOICEMAIL","VOICESURVEY","WORKFLOW","WORKITEM"]},"flowVersion":{"type":"string","description":"The version of this flow"},"issuedCallback":{"type":"boolean","description":"Flag indicating whether the flow issued a callback"},"recognitionFailureReason":{"type":"string","description":"The recognition failure reason causing to exit/disconnect"},"startingLanguage":{"type":"string","description":"Flow starting language, e.g. en-us"},"transferTargetAddress":{"type":"string","description":"The address of a flow transfer target, e.g. a phone number, an email address, or a queueId"},"transferTargetName":{"type":"string","description":"The name of a flow transfer target"},"transferType":{"type":"string","description":"The type of transfer for flows that ended with a transfer"},"outcomes":{"type":"array","description":"Flow outcomes","items":{"$ref":"#/definitions/AnalyticsFlowOutcome"}}}},"AnalyticsFlowOutcome":{"type":"object","properties":{"flowOutcome":{"type":"string","description":"Combination of unique flow outcome identifier and its value separated by colon"},"flowOutcomeEndTimestamp":{"type":"string","format":"date-time","description":"The outcome ending timestamp in ISO 8601 format. This may be null if the outcome did not succeed."},"flowOutcomeId":{"type":"string","description":"Unique identifier of a flow outcome"},"flowOutcomeStartTimestamp":{"type":"string","format":"date-time","description":"The outcome starting timestamp in ISO 8601 format"},"flowOutcomeValue":{"type":"string","description":"Flow outcome value, e.g. SUCCESS"}}},"AnalyticsMediaEndpointStat":{"type":"object","properties":{"codecs":{"type":"array","description":"The MIME type(s) of the audio encodings used by the audio streams belonging to this endpoint","items":{"type":"string"}},"discardedPackets":{"type":"integer","format":"int64","description":"The total number of packets received too late or too early, jitter queue overrun or underrun, for all audio streams belonging to this endpoint"},"duplicatePackets":{"type":"integer","format":"int64","description":"The total number of packets received with the same sequence number as another one recently received (window of 64 packets), for all audio streams belonging to this endpoint"},"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"invalidPackets":{"type":"integer","format":"int64","description":"The total number of malformed or not RTP packets, unknown payload type, or discarded probation packets for all audio streams belonging to this endpoint"},"maxLatencyMs":{"type":"integer","format":"int64","description":"The maximum latency experienced by any audio stream belonging to this endpoint, in milliseconds"},"minMos":{"type":"number","format":"double","description":"The lowest estimated average MOS among all the audio streams belonging to this endpoint"},"minRFactor":{"type":"number","format":"double","description":"The lowest R-factor value among all of the audio streams belonging to this endpoint"},"overrunPackets":{"type":"integer","format":"int64","description":"The total number of packets for which there was no room in the jitter queue when it was received, for all audio streams belonging to this endpoint (also counted in discarded)"},"receivedPackets":{"type":"integer","format":"int64","description":"The total number of packets received for all audio streams belonging to this endpoint (includes invalid, duplicate, and discarded packets)"},"underrunPackets":{"type":"integer","format":"int64","description":"The total number of packets received after their timestamp/seqnum has been played out, for all audio streams belonging to this endpoint (also counted in discarded)"}}},"AnalyticsParticipantWithoutAttributes":{"type":"object","properties":{"externalContactId":{"type":"string","description":"External contact identifier"},"externalOrganizationId":{"type":"string","description":"External organization identifier"},"flaggedReason":{"type":"string","description":"Reason for which participant flagged conversation","enum":["general"]},"participantId":{"type":"string","description":"Unique identifier for the participant"},"participantName":{"type":"string","description":"A human readable name identifying the participant"},"purpose":{"type":"string","description":"The participant's purpose","enum":["acd","agent","api","botflow","campaign","customer","dialer","external","fax","group","inbound","ivr","manual","outbound","station","user","voicemail","voicesurveyflow","workflow"]},"teamId":{"type":"string","description":"The team ID the user is a member of"},"userId":{"type":"string","description":"Unique identifier for the user"},"sessions":{"type":"array","description":"List of sessions associated to this participant","items":{"$ref":"#/definitions/AnalyticsSession"}}}},"AnalyticsProperty":{"type":"object","properties":{"property":{"type":"string","description":"User-defined rather than intrinsic system-observed values. These are tagged onto segments by other components within PureCloud or by API users directly. This is the name of the user-defined property."},"propertyType":{"type":"string","description":"Indicates what the data type is (e.g. integer vs string) and therefore how to evaluate what would constitute a match","enum":["bool","integer","real","date","string","uuid"]},"value":{"type":"string","description":"What property value to match against"}}},"AnalyticsProposedAgent":{"type":"object","properties":{"agentRank":{"type":"integer","format":"int32","description":"Proposed agent rank for this conversation from predictive routing (lower is better)"},"proposedAgentId":{"type":"string","description":"Unique identifier for the agent that was proposed by predictive routing"}}},"AnalyticsResolution":{"type":"object","properties":{"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queueId":{"type":"string","description":"The ID of the last queue on which the conversation was handled."},"userId":{"type":"string","description":"The ID of the last user who handled the conversation."},"nNextContactAvoided":{"type":"integer","format":"int64"}}},"AnalyticsScoredAgent":{"type":"object","properties":{"agentScore":{"type":"integer","format":"int32","description":"Assigned agent score for this conversation (0 - 100, higher being better)"},"scoredAgentId":{"type":"string","description":"Unique identifier for the agent that was scored for this conversation"}}},"AnalyticsSession":{"type":"object","properties":{"activeSkillIds":{"type":"array","description":"ID(s) of Skill(s) that are active on the conversation","items":{"type":"string"}},"acwSkipped":{"type":"boolean","description":"Marker for an agent that skipped after call work"},"addressFrom":{"type":"string","description":"The address that initiated an action"},"addressOther":{"type":"string","description":"The email address for the participant on the other side of the email conversation"},"addressSelf":{"type":"string","description":"The email address for the participant on this side of the email conversation"},"addressTo":{"type":"string","description":"The address receiving an action"},"agentAssistantId":{"type":"string","description":"Unique identifier of the active virtual agent assistant"},"agentBullseyeRing":{"type":"integer","format":"int32","description":"Bullseye ring of the targeted agent"},"agentOwned":{"type":"boolean","description":"Flag indicating an agent-owned callback"},"ani":{"type":"string","description":"Automatic Number Identification (caller's number)"},"assignerId":{"type":"string","description":"ID of the user that manually assigned a conversation"},"authenticated":{"type":"boolean","description":"Flag that indicates that the identity of the customer has been asserted as verified by the provider."},"bargedParticipantId":{"type":"string","description":"The participantId being barged in on (if someone (e.g. an agent) is being barged in on, this would correspond to one of the other participantIds present in the conversation)"},"bcc":{"type":"array","description":"Blind carbon copy email address(es)","items":{"type":"string"}},"callbackNumbers":{"type":"array","description":"Callback phone number(s)","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Scheduled callback date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackUserName":{"type":"string","description":"The name of the user requesting a call back"},"cc":{"type":"array","description":"Carbon copy email address(es)","items":{"type":"string"}},"cleared":{"type":"boolean","description":"Flag that indicates that the conversation has been cleared by the customer"},"coachedParticipantId":{"type":"string","description":"The participantId being coached (if someone (e.g. an agent) is being coached, this would correspond to one of the other participantIds present in the conversation)"},"cobrowseRole":{"type":"string","description":"Describes side of the cobrowse (sharer or viewer)"},"cobrowseRoomId":{"type":"string","description":"A unique identifier for a PureCloud cobrowse room"},"deliveryStatus":{"type":"string","description":"The email or SMS delivery status","enum":["DeliveryFailed","DeliverySuccess","Failed","Published","Queued","Read","Received","Sent"]},"deliveryStatusChangeDate":{"type":"string","format":"date-time","description":"Date and time of the most recent delivery status change. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"destinationAddresses":{"type":"array","description":"Destination address(es) of transfers or consults","items":{"type":"string"}},"detectedSpeechEnd":{"type":"string","format":"date-time","description":"Absolute time when the speech ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"detectedSpeechStart":{"type":"string","format":"date-time","description":"Absolute time when the speech started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"direction":{"type":"string","description":"The direction of the communication","enum":["inbound","outbound"]},"dispositionAnalyzer":{"type":"string","description":"(Dialer) Analyzer (for example speech.person)"},"dispositionName":{"type":"string","description":"(Dialer) Result of the analysis (for example disposition.classification.callable.machine)"},"dnis":{"type":"string","description":"Dialed number identification service (number dialed by the calling party)"},"edgeId":{"type":"string","description":"Unique identifier of the edge device"},"eligibleAgentCounts":{"type":"array","description":"Number of eligible agents for each predictive routing attempt","items":{"type":"integer","format":"int32"}},"extendedDeliveryStatus":{"type":"string","description":"Extended delivery status"},"flowInType":{"type":"string","description":"Type of flow in that occurred when entering ACD."},"flowOutType":{"type":"string","description":"Type of flow out that occurred when emitting tFlowOut."},"journeyActionId":{"type":"string","description":"Identifier of the journey action."},"journeyActionMapId":{"type":"string","description":"Identifier of the journey action map that triggered the action."},"journeyActionMapVersion":{"type":"integer","format":"int32","description":"Version of the journey action map that triggered the action."},"journeyCustomerId":{"type":"string","description":"Primary identifier of the journey customer in the source where the activities originate from."},"journeyCustomerIdType":{"type":"string","description":"Type of primary identifier of the journey customer (e.g. cookie)."},"journeyCustomerSessionId":{"type":"string","description":"Unique identifier of the journey session."},"journeyCustomerSessionIdType":{"type":"string","description":"Type or category of journey sessions (e.g. web, ticket, delivery, atm)."},"mediaBridgeId":{"type":"string","description":"Media bridge ID for the conference session consistent across all participants"},"mediaCount":{"type":"integer","format":"int32","description":"Count of any media (images, files, etc) included in this session"},"mediaType":{"type":"string","description":"The session media type","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]},"messageType":{"type":"string","description":"Message type for messaging services. E.g.: sms, facebook, twitter, line"},"monitoredParticipantId":{"type":"string","description":"The participantId being monitored (if someone (e.g. an agent) is being monitored, this would correspond to one of the other participantIds present in the conversation)"},"outboundCampaignId":{"type":"string","description":"(Dialer) Unique identifier of the outbound campaign"},"outboundContactId":{"type":"string","description":"(Dialer) Unique identifier of the contact"},"outboundContactListId":{"type":"string","description":"(Dialer) Unique identifier of the contact list that this contact belongs to"},"peerId":{"type":"string","description":"This identifies pairs of related sessions on a conversation. E.g. an external session’s peerId will be the session that the call originally connected to, e.g. if an IVR was dialed, the IVR session, which will also have the external session’s ID as its peer. After that point, any transfers of that session to other internal components (acd, agent, etc.) will all spawn new sessions whose peerIds point back to that original external session."},"protocolCallId":{"type":"string","description":"The original voice protocol call ID, e.g. a SIP call ID"},"provider":{"type":"string","description":"The source provider for the communication."},"recording":{"type":"boolean","description":"Flag determining if an audio recording was started or not"},"remote":{"type":"string","description":"Name, phone number, or email address of the remote party."},"remoteNameDisplayable":{"type":"string","description":"Unique identifier for the remote party"},"removedSkillIds":{"type":"array","description":"ID(s) of Skill(s) that have been removed by bullseye routing","items":{"type":"string"}},"requestedRoutings":{"type":"array","description":"Routing type(s) for requested/attempted routing methods.","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"roomId":{"type":"string","description":"Unique identifier for the room"},"routingRing":{"type":"integer","format":"int32","description":"Routing ring for bullseye or preferred agent routing"},"routingRule":{"type":"string","description":"Routing rule for preferred, conditional and predictive routing type"},"routingRuleType":{"type":"string","description":"Routing rule type","enum":["Bullseye","Conditional","Predictive","Preferred"]},"screenShareAddressSelf":{"type":"string","description":"Direct ScreenShare address"},"screenShareRoomId":{"type":"string","description":"A unique identifier for a PureCloud ScreenShare room"},"scriptId":{"type":"string","description":"A unique identifier for a script"},"selectedAgentId":{"type":"string","description":"Selected agent ID"},"selectedAgentRank":{"type":"integer","format":"int32","description":"Selected agent GPR rank"},"sessionDnis":{"type":"string","description":"Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred"},"sessionId":{"type":"string","description":"The unique identifier of this session"},"sharingScreen":{"type":"boolean","description":"Flag determining if screenShare is started or not (true/false)"},"skipEnabled":{"type":"boolean","description":"(Dialer) Whether the agent can skip the dialer contact"},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before PureCloud begins the call for a call back (0 disables automatic calling)"},"usedRouting":{"type":"string","description":"Complete routing method","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]},"videoAddressSelf":{"type":"string","description":"Direct Video address"},"videoRoomId":{"type":"string","description":"A unique identifier for a PureCloud video room"},"waitingInteractionCounts":{"type":"array","description":"Number of waiting interactions for each predictive routing attempt","items":{"type":"integer","format":"int32"}},"agentGroups":{"type":"array","description":"Conditional group routing agent groups","items":{"$ref":"#/definitions/AnalyticsAgentGroup"}},"proposedAgents":{"type":"array","description":"Proposed agents","items":{"$ref":"#/definitions/AnalyticsProposedAgent"}},"mediaEndpointStats":{"type":"array","description":"MediaEndpointStats associated with this session","items":{"$ref":"#/definitions/AnalyticsMediaEndpointStat"}},"flow":{"description":"IVR flow execution associated with this session","$ref":"#/definitions/AnalyticsFlow"},"metrics":{"type":"array","description":"List of metrics for this session","items":{"$ref":"#/definitions/AnalyticsSessionMetric"}},"segments":{"type":"array","description":"List of segments for this session","items":{"$ref":"#/definitions/AnalyticsConversationSegment"}}}},"AnalyticsSessionMetric":{"type":"object","properties":{"emitDate":{"type":"string","format":"date-time","description":"Metric emission date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"Unique name of this metric"},"value":{"type":"integer","format":"int64","description":"The metric value"}}},"AnalyticsSurvey":{"type":"object","properties":{"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queueId":{"type":"string","description":"The ID of the associated queue"},"surveyCompletedDate":{"type":"string","format":"date-time","description":"Completion datetime of the survey in ISO 8601 format"},"surveyFormContextId":{"type":"string","description":"Unique identifier for the survey form, regardless of version"},"surveyFormId":{"type":"string","description":"ID of the survey form used"},"surveyFormName":{"type":"string","description":"Name of the survey form used"},"surveyId":{"type":"string","description":"ID of the survey"},"surveyPartialResponse":{"type":"boolean","description":"Whether the survey was completed with any required questions unanswered."},"surveyPromoterScore":{"type":"integer","format":"int32","description":"Score of the survey used with NPS"},"surveyStatus":{"type":"string","description":"The status of the survey"},"surveyType":{"type":"string","description":"The type of the survey","enum":["Web","Voice"]},"userId":{"type":"string","description":"ID of the agent the survey was performed against"},"oSurveyTotalScore":{"type":"integer","format":"int64"}}},"AnalyticsQueryAggregation":{"type":"object","properties":{"type":{"type":"string","description":"Optional type, can usually be inferred","enum":["termFrequency","numericRange"]},"dimension":{"type":"string","description":"For use with termFrequency aggregations"},"metric":{"type":"string","description":"For use with numericRange aggregations"},"size":{"type":"integer","format":"int32","description":"For use with termFrequency aggregations"},"ranges":{"type":"array","description":"For use with numericRange aggregations","items":{"$ref":"#/definitions/AggregationRange"}}}},"ConversationDetailQueryClause":{"type":"object","required":["predicates","type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ReportingTurn":{"type":"object","properties":{"userInput":{"type":"string","description":"The chosen user input associated with this reporting turn."},"botPrompts":{"type":"array","description":"The bot prompts associated with this reporting turn.","items":{"type":"string"}},"sessionId":{"type":"string","description":"The bot session ID that this reporting turn is grouped under."},"askAction":{"description":"The bot flow 'ask' action associated with this reporting turn (e.g. AskForIntent).","$ref":"#/definitions/ReportingTurnAction"},"intent":{"description":"The intent and associated slots detected during this reporting turn.","$ref":"#/definitions/ReportingTurnIntent"},"knowledge":{"description":"The knowledge data captured during this reporting turn.","$ref":"#/definitions/ReportingTurnKnowledge"},"knowledgeBaseEvents":{"description":"The knowledge data captured during this reporting turn.","$ref":"#/definitions/ReportingTurnKnowledgeEvents"},"dateCreated":{"type":"string","format":"date-time","description":"Timestamp indicating when the original turn was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"askActionResult":{"type":"string","description":"Result of the bot flow 'ask' action.","enum":["SuccessCollection","SuccessConfirmationYes","SuccessConfirmationNo","SkippedCollection","NoMatchCollection","NoMatchConfirmation","AgentRequestedByUser","ConfirmationRequired","Error","ExpressionError","NoInputCollection","NoInputConfirmation","DisambiguationRequired","SuccessDisambiguation","SuccessDisambiguationNone","NoMatchDisambiguation","NoInputDisambiguation"]},"sessionEndDetails":{"description":"The details related to end of bot flow session.","$ref":"#/definitions/SessionEndDetails"},"conversation":{"description":"The conversation details, across potentially multiple Bot Flow sessions.","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"ReportingTurnAction":{"type":"object","properties":{"actionId":{"type":"string","description":"The ID of the action in the bot flow."},"actionName":{"type":"string","description":"The name of the action in the bot flow."},"actionNumber":{"type":"integer","format":"int32","description":"The number of the action in the bot flow."},"actionType":{"type":"string","enum":["AddFlowMilestoneAction","AskForNLUIntentAction","AskForBooleanAction","AskForSlotAction","AskSurveyQuestionAction","AskForNLUNextIntentAction","BotState","CallTaskAction","ClearSlotAction","ClearUtilizationLabelAction","DisconnectAction","EndTaskAction","ExitBotFlowAction","UpdateVariableAction","CommunicateAction","DecisionAction","FindEmergencyGroupAction","FindGrammarAction","FindGrammarByIdAction","FindGroupAction","FindLanguageSkillAction","FindQueueAction","FindQueueByIdAction","FindScheduleAction","FindScheduleGroupAction","FindSkillAction","FindSystemPromptAction","FindUserAction","FindUserByIdAction","FindUsersByIdAction","FindUserPromptAction","FindUtilizationLabelAction","SwitchAction","DataAction","DataTableLookupAction","GetExternalContactAction","GetExternalOrganizationAction","LoopAction","ExitLoopAction","NextLoopAction","LoopUntilAction","SetActiveIntentAction","SetFlowOutcomeAction","InitializeFlowOutcomeAction","AskForStringAction","SendResponseAction","GetResponseAction","ExtractSecureDataAction","SecureAction","TransferTaskAction","DigitalMenuAction","WaitForInputAction","EvaluateScheduleAction","EvaluateScheduleGroupAction","ShowKnowledgeArticleAction","SendKnowledgeFeedbackAction","SetLocaleAction","ScreenPopAction","SetUtilizationLabelAction","TransferPureMatchAction","Unknown"]}}},"ReportingTurnIntent":{"type":"object","properties":{"name":{"type":"string","description":"The name of the intent detected during this reporting turn."},"confidence":{"type":"number","format":"double","description":"The confidence score of the intent detected during this reporting turn."},"slots":{"type":"array","description":"The slots detected during this reporting turn.","items":{"$ref":"#/definitions/ReportingTurnIntentSlot"}}}},"ReportingTurnIntentSlot":{"type":"object","properties":{"name":{"type":"string","description":"The name of the slot."},"value":{"type":"string","description":"The value of the slot."},"type":{"type":"string","description":"The NLU entity type of the slot (either builtin or user defined)"},"confidence":{"type":"number","format":"double","description":"The confidence score this slot received during detection."}}},"ReportingTurnKnowledge":{"type":"object","properties":{"knowledgeBaseId":{"type":"string","description":"The Knowledge Base ID that the captured knowledge data relates to."},"feedback":{"description":"The knowledge feedback data that was captured during this reporting turn.","$ref":"#/definitions/ReportingTurnKnowledgeFeedback"},"search":{"description":"The knowledge search data that was captured during this reporting turn.","$ref":"#/definitions/ReportingTurnKnowledgeSearch"}}},"ReportingTurnKnowledgeDocument":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the knowledge document."},"question":{"type":"string","description":"The the question that was used to match against the search query."},"answer":{"type":"string","description":"The corresponding answer to the question."},"confidence":{"type":"number","format":"double","description":"The confidence score of how well the question matched the search query."}}},"ReportingTurnKnowledgeEvents":{"type":"object","properties":{"search":{"type":"array","description":"The knowledge search data captured during this reporting turn.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeSearchEvent"}},"feedback":{"type":"array","description":"The knowledge feedback data captured during this reporting turn.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeFeedbackEvent"}}}},"ReportingTurnKnowledgeFeedback":{"type":"object","properties":{"searchId":{"type":"string","description":"The ID of the original knowledge search that this feedback relates to."},"rating":{"type":"integer","format":"int32","description":"The feedback rating for the search (1.0 - 5.0). 1 = Negative, 5 = Positive."},"documents":{"type":"array","description":"The list of search documents that the feedback applies to.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeDocument"}}}},"ReportingTurnKnowledgeFeedbackEvent":{"type":"object","properties":{"searchId":{"type":"string","description":"The ID of this knowledge search."},"knowledgeBaseId":{"type":"string","description":"The Knowledge Base ID that the captured knowledge data relates to."},"documents":{"type":"array","description":"The list of search documents that the feedback applies to.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeDocument"}},"feedbackRating":{"type":"integer","format":"int32","description":"The feedback rating for the search (1.0 - 5.0). 1 = Negative, 5 = Positive."},"documentVariationId":{"type":"string","description":"The variation of the document."},"documentVersionId":{"type":"string","description":"The version of the document."}}},"ReportingTurnKnowledgeSearch":{"type":"object","properties":{"searchId":{"type":"string","description":"The ID of this knowledge search."},"documents":{"type":"array","description":"The list of search documents captured during this reporting turn.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeDocument"}},"query":{"type":"string","description":"The search query that was used to search the Knowledge Base documents for a matching question."}}},"ReportingTurnKnowledgeSearchEvent":{"type":"object","properties":{"searchId":{"type":"string","description":"The ID of this knowledge search."},"knowledgeBaseId":{"type":"string","description":"The Knowledge Base ID that the captured knowledge data relates to."},"documents":{"type":"array","description":"The list of search documents that the feedback applies to.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeDocument"}},"searchQuery":{"type":"string","description":"The search query that was used to search the Knowledge Base documents for a matching question."},"answerDocumentId":{"type":"string","description":"The document ID of the search answer."}}},"ReportingTurnsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ReportingTurn"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"SessionEndDetails":{"type":"object","properties":{"type":{"type":"string","description":"The type of termination handling that resulted in the session end. It can be either Exit or Disconnect","enum":["Disconnect","Exit"]},"reason":{"type":"string","description":"The reason for termination action. It can be due to an error or normal flow execution"}}},"BotChannel":{"type":"object","required":["inputModes","name","outputModes","userAgent"],"properties":{"name":{"type":"string","description":"The name of the channel.","enum":["Chat","Call","Messaging"]},"inputModes":{"type":"array","description":"The input modes for the channel.","uniqueItems":true,"items":{"type":"string","enum":["Text","Voice","DTMF"]}},"outputModes":{"type":"array","description":"The output modes for the channel.","uniqueItems":true,"items":{"type":"string","enum":["Text","Voice"]}},"userAgent":{"description":"Information about the end user agent calling the bot flow.","$ref":"#/definitions/TextBotUserAgent"}},"description":"Channel information relevant to a bot flow."},"BotFlowSession":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the bot session."},"flow":{"description":"The flow associated to this bot session.","$ref":"#/definitions/Entity"},"channel":{"description":"Channel-specific information that describes the message channel/provider.","$ref":"#/definitions/BotChannel"},"language":{"type":"string","description":"The initial language of operation for the session."},"endLanguage":{"type":"string","description":"The language of the session at the time the session ended"},"botResult":{"type":"string","description":"The reason for session termination.","enum":["Unknown","ExitRequestedByUser","ExitRequestedByBot","ExitError","ExitRecognitionFailure","DisconnectRequestedByUser","DisconnectRequestedByBot","DisconnectSessionExpired","DisconnectError","DisconnectRecognitionFailure","TransferToACD"]},"botResultCategory":{"type":"string","description":"The category of result for the session.","enum":["Unknown","UserExit","BotExit","Error","RecognitionFailure","UserDisconnect","BotDisconnect","SessionExpired","Transfer"]},"dateCreated":{"type":"string","format":"date-time","description":"Timestamp indicating when the session was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversation":{"description":"The conversation details, across potentially multiple Bot Flow sessions.","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"SessionsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BotFlowSession"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"TextBotUserAgent":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the user agent.","enum":["Phone","SMS","GenesysWebWidget","FacebookMessenger","WeChat","Whatsapp","AppleBusinessChat","Telegram","Slack","Signal","Line","Discord","TwitterDirectMessage","Other","Unknown"]}},"description":"Information about the caller executing a bot flow."},"AnalyticsDataRetentionResponse":{"type":"object","properties":{"retentionDays":{"type":"integer","format":"int32","description":"Analytics data retention period in days for the organization."},"dateCreated":{"type":"string","format":"date-time","description":"Date and time when the analytics data retention was set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date and time when the analytics data retention was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UpdateAnalyticsDataRetentionRequest":{"type":"object","required":["retentionDays"],"properties":{"retentionDays":{"type":"integer","format":"int32","description":"Analytics data retention period in days to set for the organization."}}},"AnalyticsReportingSettings":{"type":"object","properties":{"piiMaskingEnabled":{"type":"boolean","description":"Indication of whether or not personal data is masked in data export and the Analytics/Reporting UI"},"queueAgentAccessObfuscation":{"type":"boolean","description":"Indication of whether or not to obfuscate export data from the Queue Agent Details view based on User ACL"},"myInteractionsPiiMaskingEnabled":{"type":"boolean","description":"Indicates whether PII data is masked in My Interaction export and the Analytics/Reporting UI"}}},"ConversationProperties":{"type":"object","properties":{"isWaiting":{"type":"boolean","description":"Indicates filtering for waiting"},"isActive":{"type":"boolean","description":"Indicates filtering for active"},"isAcd":{"type":"boolean","description":"Indicates filtering for Acd"},"isPreferred":{"type":"boolean","description":"Indicates filtering for Preferred Agent Routing"},"isScreenshare":{"type":"boolean","description":"Indicates filtering for screenshare"},"isCobrowse":{"type":"boolean","description":"Indicates filtering for Cobrowse"},"isVoicemail":{"type":"boolean","description":"Indicates filtering for Voice mail"},"isFlagged":{"type":"boolean","description":"Indicates filtering for flagged"},"isMonitored":{"type":"boolean","description":"Indicates filtering for monitored"},"isScreenMonitored":{"type":"boolean","description":"Indicates filtering for screenMonitored"},"filterWrapUpNotes":{"type":"boolean","description":"Indicates filtering for WrapUpNotes"},"matchAll":{"type":"boolean","description":"Indicates comparison operation, TRUE indicates filters will use AND logic, FALSE indicates OR logic"}}},"DashboardConfiguration":{"type":"object","required":["dateCreated","dateModified","name","widgets"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of dashboard configuration."},"rows":{"type":"integer","description":"The count of rows for the specific dashboard configuration."},"columns":{"type":"integer","description":"The count of columns for the specific dashboard."},"widgets":{"type":"array","description":"List of widgets for dashboard configuration.","items":{"$ref":"#/definitions/Widget"}},"favorite":{"type":"boolean","description":"The flag indicates if the dashboard is favorited by the user"},"publicDashboard":{"type":"boolean","description":"The flag to indicate if the dashboard is published by an user"},"restricted":{"type":"boolean","description":"The flag to indicate if the dashboard has any restricted data for that user","readOnly":true},"layoutType":{"type":"string","description":"The layout type of the dashboard","enum":["Grid","Flow"]},"dateCreated":{"type":"string","format":"date-time","description":"The created date of the dashboard. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The last modified date of the dashboard. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"The id of user who created the dashboard","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"shared":{"type":"boolean","description":"The flag to indicate if the dashboard is shared"},"dashboardsSharedWith":{"description":"The list of users and teams the dashboard is shared with","$ref":"#/definitions/DashboardsSharedWith"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DashboardsSharedWith":{"type":"object","properties":{"userIds":{"type":"array","description":"The list of user ids to share the dashboard with","items":{"type":"string"}},"teamIds":{"type":"array","description":"The list of team ids to share the dashboard with","items":{"type":"string"}}}},"TranscriptTopics":{"type":"object","properties":{"includes":{"type":"array","description":"List of topics which need to be included in exact match criteria. This field is not mutually exclusive with excludes topic list.","items":{"type":"string"}},"excludes":{"type":"array","description":"List of topics which need to be excluded in exact match criteria. This field is not mutually exclusive with includes topic list.","items":{"type":"string"}}}},"Transcripts":{"type":"object","properties":{"exactMatch":{"type":"array","description":"List of transcript contents which needs to satisfy exact match criteria","items":{"type":"string"}},"contains":{"type":"array","description":"List of transcript contents which needs to satisfy contains criteria","items":{"type":"string"}},"doesNotContain":{"type":"array","description":"List of transcript contents which needs to satisfy does not contain criteria","items":{"type":"string"}}}},"ViewFilter":{"type":"object","properties":{"mediaTypes":{"type":"array","description":"The media types are used to filter the view","items":{"type":"string","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]}},"queueIds":{"type":"array","description":"The queue ids are used to filter the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"QUEUE_ID"}},"skillIds":{"type":"array","description":"The skill ids are used to filter the view","items":{"type":"string"}},"skillGroups":{"type":"array","description":"The skill groups used to filter the view","items":{"type":"string"}},"languageIds":{"type":"array","description":"The language ids are used to filter the view","items":{"type":"string"}},"languageGroups":{"type":"array","description":"The language groups used to filter the view","items":{"type":"string"}},"directions":{"type":"array","description":"The directions are used to filter the view","items":{"type":"string","enum":["inbound","outbound"]}},"originatingDirections":{"type":"array","description":"The list of orginating directions used to filter the view","items":{"type":"string","enum":["inbound","outbound"]}},"wrapUpCodes":{"type":"array","description":"The wrap up codes are used to filter the view","items":{"type":"string"}},"dnisList":{"type":"array","description":"The dnis list is used to filter the view","items":{"type":"string"}},"sessionDnisList":{"type":"array","description":"The list of session dnis used to filter the view","items":{"type":"string"}},"filterQueuesByUserIds":{"type":"array","description":"The user ids are used to fetch associated queues for the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"USER_ID"}},"filterUsersByQueueIds":{"type":"array","description":"The queue ids are used to fetch associated users for the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"QUEUE_ID"}},"userIds":{"type":"array","description":"The user ids are used to filter the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"USER_ID"}},"managementUnitIds":{"type":"array","description":"The management unit ids are used to filter the view","items":{"type":"string"}},"addressTos":{"type":"array","description":"The address To values are used to filter the view","items":{"type":"string"}},"addressFroms":{"type":"array","description":"The address from values are used to filter the view","items":{"type":"string"}},"outboundCampaignIds":{"type":"array","description":"The outbound campaign ids are used to filter the view","items":{"type":"string"}},"outboundContactListIds":{"type":"array","description":"The outbound contact list ids are used to filter the view","items":{"type":"string"}},"contactIds":{"type":"array","description":"The contact ids are used to filter the view","items":{"type":"string"}},"externalContactIds":{"type":"array","description":"The external contact ids are used to filter the view","items":{"type":"string"}},"externalOrgIds":{"type":"array","description":"The external org ids are used to filter the view","items":{"type":"string"}},"aniList":{"type":"array","description":"The ani list ids are used to filter the view","items":{"type":"string"}},"durationsMilliseconds":{"type":"array","description":"The durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acdDurationsMilliseconds":{"type":"array","description":"The acd durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"talkDurationsMilliseconds":{"type":"array","description":"The talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acwDurationsMilliseconds":{"type":"array","description":"The acw durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"handleDurationsMilliseconds":{"type":"array","description":"The handle durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"holdDurationsMilliseconds":{"type":"array","description":"The hold durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"abandonDurationsMilliseconds":{"type":"array","description":"The abandon durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"evaluationScore":{"description":"The evaluationScore is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationCriticalScore":{"description":"The evaluationCriticalScore is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationFormIds":{"type":"array","description":"The evaluation form ids are used to filter the view","items":{"type":"string"}},"evaluatedAgentIds":{"type":"array","description":"The evaluated agent ids are used to filter the view","items":{"type":"string"}},"evaluatorIds":{"type":"array","description":"The evaluator ids are used to filter the view","items":{"type":"string"}},"transferred":{"type":"boolean","description":"Indicates filtering for transfers"},"abandoned":{"type":"boolean","description":"Indicates filtering for abandons"},"answered":{"type":"boolean","description":"Indicates filtering for answered interactions"},"messageTypes":{"type":"array","description":"The message media types used to filter the view","items":{"type":"string","enum":["sms","twitter","line","facebook","whatsapp","webmessaging","open","instagram"]}},"divisionIds":{"type":"array","description":"The divison Ids used to filter the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"DIVISION_ID"}},"surveyFormIds":{"type":"array","description":"The survey form ids used to filter the view","items":{"type":"string"}},"surveyTotalScore":{"description":"The survey total score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyNpsScore":{"description":"The survey NPS score used to filter the view","$ref":"#/definitions/NumericRange"},"mos":{"description":"The desired range for mos values","$ref":"#/definitions/NumericRange"},"surveyQuestionGroupScore":{"description":"The survey question group score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyPromoterScore":{"description":"The survey promoter score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyFormContextIds":{"type":"array","description":"The list of survey form context ids used to filter the view","items":{"type":"string"}},"conversationIds":{"type":"array","description":"The list of conversation ids used to filter the view","items":{"type":"string"}},"sipCallIds":{"type":"array","description":"The list of SIP call ids used to filter the view","items":{"type":"string"}},"isEnded":{"type":"boolean","description":"Indicates filtering for ended"},"isSurveyed":{"type":"boolean","description":"Indicates filtering for survey"},"surveyScores":{"type":"array","description":"The list of survey score ranges used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"promoterScores":{"type":"array","description":"The list of promoter score ranges used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"isCampaign":{"type":"boolean","description":"Indicates filtering for campaign"},"surveyStatuses":{"type":"array","description":"The list of survey statuses used to filter the view","items":{"type":"string"}},"conversationProperties":{"description":"A grouping of conversation level filters","$ref":"#/definitions/ConversationProperties"},"isBlindTransferred":{"type":"boolean","description":"Indicates filtering for blind transferred"},"isConsulted":{"type":"boolean","description":"Indicates filtering for consulted"},"isConsultTransferred":{"type":"boolean","description":"Indicates filtering for consult transferred"},"remoteParticipants":{"type":"array","description":"The list of remote participants used to filter the view","items":{"type":"string"}},"flowIds":{"type":"array","description":"The list of flow Ids","items":{"type":"string"}},"flowOutcomeIds":{"type":"array","description":"A list of outcome ids of the flow","items":{"type":"string"}},"flowOutcomeValues":{"type":"array","description":"A list of outcome values of the flow","items":{"type":"string","enum":["SUCCESS","FAILURE"]}},"flowDestinationTypes":{"type":"array","description":"The list of destination types of the flow","items":{"type":"string","enum":["ACD","USER","GROUP","NUMBER","FLOW","SECURE_FLOW","ACD_VOICEMAIL","USER_VOICEMAIL","GROUP_VOICEMAIL","RETURN_TO_AGENT"]}},"flowDisconnectReasons":{"type":"array","description":"The list of reasons for the flow to disconnect","items":{"type":"string","enum":["FLOW_DISCONNECT","FLOW_ERROR_DISCONNECT","DISCONNECT"]}},"flowTypes":{"type":"array","description":"A list of types of the flow","items":{"type":"string","enum":["bot","commonmodule","digitalbot","inboundcall","inboundchat","inboundemail","inboundshortmessage","inqueuecall","inqueueshortmessage","inqueueemail","outboundcall","securecall","surveyinvite","voice","voicemail","voicesurvey","workflow","workitem"]}},"flowEntryTypes":{"type":"array","description":"A list of types of the flow entry","items":{"type":"string","enum":["agent","direct","dnis","flow","outbound"]}},"flowEntryReasons":{"type":"array","description":"A list of reasons of flow entry","items":{"type":"string"}},"flowVersions":{"type":"array","description":"A list of versions of a flow","items":{"type":"string"}},"groupIds":{"type":"array","description":"A list of directory group ids","items":{"type":"string"}},"hasJourneyCustomerId":{"type":"boolean","description":"Indicates filtering for journey customer id"},"hasJourneyActionMapId":{"type":"boolean","description":"Indicates filtering for Journey action map id"},"hasJourneyVisitId":{"type":"boolean","description":"Indicates filtering for Journey visit id"},"hasMedia":{"type":"boolean","description":"Indicates filtering for presence of MMS media"},"roleIds":{"type":"array","description":"The role Ids used to filter the view","items":{"type":"string"}},"reportsTos":{"type":"array","description":"The report to user IDs used to filter the view","items":{"type":"string"}},"locationIds":{"type":"array","description":"The location Ids used to filter the view","items":{"type":"string"}},"flowOutTypes":{"type":"array","description":"A list of flow out types","items":{"type":"string"}},"providerList":{"type":"array","description":"A list of providers","items":{"type":"string"}},"callbackNumberList":{"type":"array","description":"A list of callback numbers or substrings of numbers (ex: [\"317\", \"13172222222\"])","items":{"type":"string"}},"callbackInterval":{"type":"string","description":"An interval of time to filter for scheduled callbacks. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"usedRoutingTypes":{"type":"array","description":"A list of routing types used","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"requestedRoutingTypes":{"type":"array","description":"A list of routing types requested","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"hasAgentAssistId":{"type":"boolean","description":"Indicates filtering for agent assist id"},"transcripts":{"type":"array","description":"A list of transcript contents requested","items":{"$ref":"#/definitions/Transcripts"}},"transcriptLanguages":{"type":"array","description":"A list of transcript languages requested","items":{"type":"string"}},"participantPurposes":{"type":"array","description":"A list of participant purpose requested","items":{"type":"string","enum":["internal","external"]}},"showFirstQueue":{"type":"boolean","description":"Indicates filtering for first queue data"},"teamIds":{"type":"array","description":"The team ids used to filter the view data","items":{"type":"string"}},"filterUsersByTeamIds":{"type":"array","description":"The team ids are used to fetch associated users for the view","items":{"type":"string"}},"journeyActionMapIds":{"type":"array","description":"The journey action map ids are used to fetch action maps for the associated view","items":{"type":"string"}},"journeyOutcomeIds":{"type":"array","description":"The journey outcome ids are used to fetch outcomes for the associated view","items":{"type":"string"}},"journeySegmentIds":{"type":"array","description":"The journey segment ids are used to fetch segments for the associated view","items":{"type":"string"}},"journeyActionMapTypes":{"type":"array","description":"The journey action map types are used to filter action map data for the associated view","items":{"type":"string","enum":["webchat","webMessagingOffer","contentOffer","integrationAction","architectFlow","openAction"]}},"developmentRoleList":{"type":"array","description":"The list of development roles used to filter agent development view","items":{"type":"string","enum":["Creator","Facilitator","Attendee"]}},"developmentTypeList":{"type":"array","description":"The list of development types used to filter agent development view","items":{"type":"string","enum":["Informational","Coaching","Assessment","AssessedContent","External"]}},"developmentStatusList":{"type":"array","description":"The list of development status used to filter agent development view","items":{"type":"string","enum":["Planned","Scheduled","InvalidSchedule","InProgress","Completed","NotCompleted"]}},"developmentModuleIds":{"type":"array","description":"The list of development moduleIds used to filter agent development view","items":{"type":"string"}},"developmentActivityOverdue":{"type":"boolean","description":"Indicates filtering for development activities"},"customerSentimentScore":{"description":"The customer sentiment score used to filter the view","$ref":"#/definitions/NumericRange"},"customerSentimentTrend":{"description":"The customer sentiment trend used to filter the view","$ref":"#/definitions/NumericRange"},"flowTransferTargets":{"type":"array","description":"The list of transfer targets used to filter flow data","items":{"type":"string"}},"developmentName":{"type":"string","description":"Filter for development name"},"topicIds":{"type":"array","description":"Represents the topics detected in the transcript","items":{"type":"string"}},"externalTags":{"type":"array","description":"The list of external Tags used to filter conversation data","items":{"type":"string"}},"isNotResponding":{"type":"boolean","description":"Indicates filtering for not responding users"},"isAuthenticated":{"type":"boolean","description":"Indicates filtering for the authenticated chat"},"botIds":{"type":"array","description":"The list of bot IDs used to filter bot views","items":{"type":"string"}},"botVersions":{"type":"array","description":"The list of bot versions used to filter bot views","items":{"type":"string"}},"botMessageTypes":{"type":"array","description":"The list of bot message types used to filter bot views","items":{"type":"string","enum":["Unknown","Phone","SMS","GenesysChatWidget","FacebookMessenger","WeChat","Whatsapp","AppleBusinessChat","Telegram","Slack","Signal","Line","Discord","TwitterDirectMessage","Other"]}},"botProviderList":{"type":"array","description":"The list of bot providers used to filter bot views","items":{"type":"string","enum":["Unknown","Genesys","Amazon","Google","Nuance"]}},"botProductList":{"type":"array","description":"The list of bot products used to filter bot views","items":{"type":"string","enum":["Unknown","GenesysDialogEngine","AmazonLex","GoogleDialogFlow","GoogleDialogFlowResell","GenesysBotFlow","NuanceDlg","GoogleDialogFlowCx","GenesysByob","AmazonLexV2","GoogleDialogFlowCxResell","GoogleSttBotFlow","MicrosoftSttBotFlow"]}},"botRecognitionFailureReasonList":{"type":"array","description":"The list of bot recognition failure reasons used to filter bot views","items":{"type":"string","enum":["Unknown","NoInputCollection","NoInputConfirmation","NoInputDisambiguation","NoMatchCollection","NoMatchConfirmation","NoMatchDisambiguation","MaxWrongMatch"]}},"botIntentList":{"type":"array","description":"The list of bot intents used to filter bot views","items":{"type":"string"}},"botFinalIntentList":{"type":"array","description":"The list of bot final intents used to filter bot views","items":{"type":"string"}},"botSlotList":{"type":"array","description":"The list of bot slots used to filter bot views","items":{"type":"string"}},"botResultList":{"type":"array","description":"The list of bot results used to filter bot views","items":{"type":"string","enum":["Unknown","ExitRequestedByUser","ExitRequestedByBot","ExitError","ExitRecognitionFailure","DisconnectRequestedByUser","DisconnectRequestedByBot","DisconnectSessionExpired","DisconnectError","DisconnectRecognitionFailure","TransferToACD"]}},"blockedReasons":{"type":"array","description":"The list of blocked reason used to filter action map constraints views","items":{"type":"string","enum":["PageUrlConditionsNotMatching","AlreadyExistingOffer","TriggerDateInFuture","MultipleSimultaneousOffers","FrequencyCapping","OfferedOutsideSchedule","ServiceLevelThrottling","NoAvailableAgents"]}},"isRecorded":{"type":"boolean","description":"Indicates filtering for recorded"},"hasEvaluation":{"type":"boolean","description":"Indicates filtering for evaluation"},"hasScoredEvaluation":{"type":"boolean","description":"Indicates filtering for scored evaluation"},"emailDeliveryStatusList":{"type":"array","description":"The list of email delivery statuses used to filter views","items":{"type":"string","enum":["DeliveryFailed","DeliverySuccess","Failed","Published","Queued","Read","Received","Sent"]}},"isAgentOwnedCallback":{"type":"boolean","description":"Indicates filtering for agent owned callback interactions"},"agentCallbackOwnerIds":{"type":"array","description":"The list of callback owners used to filter interactions","items":{"type":"string"}},"transcriptTopics":{"type":"array","description":"The list of transcript topics requested in filter","items":{"$ref":"#/definitions/TranscriptTopics"}},"journeyFrequencyCapReasons":{"type":"array","description":"The list of frequency cap reasons to filter offer constraints","items":{"type":"string"}},"journeyBlockingActionMapIds":{"type":"array","description":"The list of blocking action maps to filter offer constraints","items":{"type":"string"}},"journeyActionTargetIds":{"type":"array","description":"The list of action targets to filter offer constraints","items":{"type":"string"}},"journeyBlockingScheduleGroupIds":{"type":"array","description":"The list of blocking schedule groups to filter offer constraints","items":{"type":"string"}},"journeyBlockingEmergencyScheduleGroupIds":{"type":"array","description":"The list of emergency schedule groups to filter offer constraints","items":{"type":"string"}},"journeyUrlEqualConditions":{"type":"array","description":"The list of url equal conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotEqualConditions":{"type":"array","description":"The list of url not equal conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlStartsWithConditions":{"type":"array","description":"The list of url starts with conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlEndsWithConditions":{"type":"array","description":"The list of url ends with conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlContainsAnyConditions":{"type":"array","description":"The list of url contains any conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotContainsAnyConditions":{"type":"array","description":"The list of url not contains any conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlContainsAllConditions":{"type":"array","description":"The list of url contains all conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotContainsAllConditions":{"type":"array","description":"The list of url not contains all conditions to filter offer constraints","items":{"type":"string"}},"flowMilestoneIds":{"type":"array","description":"The list of flow milestones to filter exports","items":{"type":"string"}},"isAssessmentPassed":{"type":"boolean","description":"Filter to indicate if Agent passed assessment or not"},"conversationInitiators":{"type":"array","description":"The list to filter based on Brands (Bot/User/Agent) or End User who initiated the first message in the conversation","items":{"type":"string"}},"hasCustomerParticipated":{"type":"boolean","description":"Indicates if the customer has participated in an initiated conversation"},"isAcdInteraction":{"type":"boolean","description":"Filter to indicate if interaction was ACD or non-ACD"},"hasFax":{"type":"boolean","description":"Filters to indicate if interaction has FAX"},"dataActionIds":{"type":"array","description":"The list of Data Action IDs ","items":{"type":"string"}},"actionCategoryName":{"type":"string","description":"Deprecated - Please use integrationIds instead"},"integrationIds":{"type":"array","description":"The list of integration IDs for Data Action","items":{"type":"string"}},"responseStatuses":{"type":"array","description":"The list of Response codes for Data Action","items":{"type":"string"}},"availableDashboard":{"type":"string","description":"Filter to indicate the availability of the dashboard is public or private.","enum":["Public","Private"]},"favouriteDashboard":{"type":"boolean","description":"Filter to indicate whether the dashboard is favorite or unfavorite."},"myDashboard":{"type":"boolean","description":"Filter to indicate the dashboard owned by the user."},"stationErrors":{"type":"array","description":"The list of agent errors that are related to station","items":{"type":"string"}},"canonicalContactIds":{"type":"array","description":"The canonical contact ids are used to filter the view","items":{"type":"string"}},"alertRuleIds":{"type":"array","description":"The list of Alert Rule IDs","items":{"type":"string"}},"evaluationFormContextIds":{"type":"array","description":"The list of Evaluation Form Context IDs","items":{"type":"string"}},"evaluationStatuses":{"type":"array","description":"The evaluation statuses that are used to filter the view","items":{"type":"string","enum":["Finished","InProgress","InReview","Pending","Retracted"]}},"workbinIds":{"type":"array","description":"The list of Workbin IDs","items":{"type":"string"}},"worktypeIds":{"type":"array","description":"The list of Worktype IDs","items":{"type":"string"}},"workitemIds":{"type":"array","description":"The list of Workitem IDs","items":{"type":"string"}},"workitemAssigneeIds":{"type":"array","description":"The list of Workitem Assignee IDs","items":{"type":"string"}},"workitemStatuses":{"type":"array","description":"The list of Workitem Statuses IDs","items":{"type":"string"}},"isAnalyzedForSensitiveData":{"type":"boolean","description":"Deprecated - Use hasPciData or hasPiiData instead."},"hasSensitiveData":{"type":"boolean","description":"Deprecated. Use hasPciData or hasPiiData instead."},"hasPciData":{"type":"boolean","description":"Filter to indicate the transcript contains Pci data."},"hasPiiData":{"type":"boolean","description":"Filter to indicate the transcript contains Pii data."},"subPath":{"type":"string","description":"Filter for Sub Path"},"userState":{"type":"string","description":"The user supplied state value in the view","enum":["ActiveAndInactive","Active","Inactive","Deleted"]},"isClearedByCustomer":{"type":"boolean","description":"Filter to indicate if the customer cleared the conversation."},"evaluationAssigneeIds":{"type":"array","description":"The evaluation assignee ids that are used to filter the view.","items":{"type":"string"}},"evaluationAssigned":{"type":"boolean","description":"Filter to indicate that the user has no assigned evaluation."},"assistantIds":{"type":"array","description":"The assistant ids that are used to filter the view.","items":{"type":"string"}},"knowledgeBaseIds":{"type":"array","description":"The knowledge base ids that are used to filter the view.","items":{"type":"string"}},"isParked":{"type":"boolean","description":"Filter to indicate if the interactions are parked."},"agentEmpathyScore":{"description":"The agentEmpathyScore is used to filter the view","$ref":"#/definitions/NumericRange"},"surveyTypes":{"type":"array","description":"The surveyTypes is used to filter the view","items":{"type":"string","enum":["Web","Voice"]}},"surveyResponseStatuses":{"type":"array","description":"The list of Survey Response Status","items":{"type":"string","enum":["Unknown","FullResponse","PartialResponse"]}},"botFlowTypes":{"type":"array","description":"The botFlowTypes is used to filter the view","items":{"type":"string","enum":["Unknown","Bot","DigitalBot","VoiceSurvey"]}},"agentTalkDurationMilliseconds":{"type":"array","description":"The agent talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"customerTalkDurationMilliseconds":{"type":"array","description":"The customer talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"overtalkDurationMilliseconds":{"type":"array","description":"The overtalk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"silenceDurationMilliseconds":{"type":"array","description":"The silence durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acdDurationMilliseconds":{"type":"array","description":"The acd durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"ivrDurationMilliseconds":{"type":"array","description":"The ivr durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"otherDurationMilliseconds":{"type":"array","description":"The other (hold/music) durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"agentTalkPercentage":{"description":"The agent talk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"customerTalkPercentage":{"description":"The customer talk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"overtalkPercentage":{"description":"The overtalk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"silencePercentage":{"description":"The silence percentage used to filter the view","$ref":"#/definitions/NumericRange"},"acdPercentage":{"description":"The acd percentage used to filter the view","$ref":"#/definitions/NumericRange"},"ivrPercentage":{"description":"The ivr percentage used to filter the view","$ref":"#/definitions/NumericRange"},"otherPercentage":{"description":"The other (hold/music percentage used to filter the view","$ref":"#/definitions/NumericRange"},"overtalkInstances":{"description":"The overtalk instance range used to filter the view","$ref":"#/definitions/NumericRange"},"isScreenRecorded":{"type":"boolean","description":"Filter to indicate if the screen is recorded"},"screenMonitorUserIds":{"type":"array","description":"The list of Screen Monitor User Ids","items":{"type":"string"}}}},"Warning":{"type":"object","properties":{"value":{"type":"integer","description":"The value for the warning configuration."},"rangeType":{"type":"string","description":"The range type for the warning configuration.","enum":["OVER","UNDER","BETWEEN"]},"color":{"type":"string","description":"The color for the warning configuration in RGB hexadecimal format (for example \"#FF0000\" represents red)."}}},"Widget":{"type":"object","required":["type"],"properties":{"row":{"type":"integer","description":"The row number for the specific dashboard widget configuration."},"column":{"type":"integer","description":"The column number for the specific dashboard widget configuration."},"title":{"type":"string","description":"The title for the dashboard widget configuration."},"type":{"type":"string","description":"The type of dashboard widget configuration.","enum":["METRIC","CHART","PIE","HEAT_MAP","FREE_TEXT","AGENT_STATUS","REALTIME_ADHERENCE","WEB_CONTENT_URL"]},"metrics":{"type":"array","description":"The list of metrics for the dashboard widget configuration.","items":{"type":"string","enum":["AVG_TALK_TIME","AVG_HOLD_TIME","AVG_ACW_TIME","AVG_WAIT_TIME","AVG_HANDLE_TIME","AVG_ALERT_TIME","AVG_ANSWER_TIME","AVG_ABANDON_TIME","TOTAL_TALK_TIME","TOTAL_HANDLE_TIME","TOTAL_HOLD_TIME","TOTAL_ACW_TIME","TOTAL_ALERT_TIME","MAX_ABANDON_TIME","MAX_WAIT_TIME","MAX_TALK_TIME","MAX_HOLD_TIME","MAX_ACW_TIME","MIN_ABANDON_TIME","MIN_WAIT_TIME","MIN_TALK_TIME","MIN_HOLD_TIME","MIN_ACW_TIME","ALERT_COUNT","OFFERED_COUNT","ABANDONED_COUNT","ABANDONED_PERCENT","SHORT_ABANDONED_COUNT","SHORT_ABANDONED_PERCENT","ABANDONED_NO_SHORT_COUNT","ABANDONED_NO_SHORT_PERCENT","ANSWERED_COUNT","ANSWERED_PERCENT","FLOWOUT_COUNT","FLOWOUT_PERCENT","OUTBOUND_COUNT","OUTBOUND_ATTEMPTED_COUNT","VOICEMAIL_COUNT","HANDLED_COUNT","HELD_COUNT","TRANSFERRED_COUNT","TRANSFERRED_PERCENT","WAITING_CURRENT","INTERACTING_CURRENT","HELD_CURRENT","ALERTING_CURRENT","SERVICE_LEVEL","OVER_SERVICE_LEVEL","ONLINE_AGENTS","AVAILABLE_AGENTS","AWAY_AGENTS","BREAK_AGENTS","MEAL_AGENTS","TRAINING_AGENTS","BUSY_AGENTS","MEETING_AGENTS","SYSTEM_AWAY_AGENTS","OFFLINE_AGENTS","ON_QUEUE_AGENTS","OFF_QUEUE_AGENTS","INTERACTING_AGENTS","ACW_AGENTS","COMMUNICATING_AGENTS","IDLE_AGENTS","NOT_RESPONDING_AGENTS","LONGEST_WAITING","LONGEST_INTERACTING","FLOW_ACTIVE_LONGEST","FLOW_ACTIVE_CURRENT","FLOW_ENTRIES_COUNT","FLOW_TOTAL_DURATION","FLOW_MAX_DURATION","FLOW_AVG_DURATION","FLOW_DISCONNECT_COUNT","FLOW_DISCONNECT_PERCENT","FLOW_TOTAL_DISCONNECT_DURATION","FLOW_AVG_DISCONNECT_DURATION","FLOW_MAX_DISCONNECT_DURATION","FLOW_FLOW_DISCONNECT","FLOW_FLOW_DISCONNECT_PERCENT","FLOW_SYSTEM_ERROR_DISCONNECT","FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT","FLOW_CUSTOMER_DISCONNECT","FLOW_CUSTOMER_DISCONNECT_PERCENT","FLOW_SHORT_DISCONNECT","FLOW_SHORT_DISCONNECT_PERCENT","FLOW_EXIT_COUNT","FLOW_EXIT_PERCENT","FLOW_TOTAL_EXIT_DURATION","FLOW_MAX_EXIT_DURATION","FLOW_AVG_EXIT_DURATION","FLOW_ACD_EXIT_COUNT","FLOW_ACD_EXIT_PERCENT","FLOW_GROUP_EXIT_COUNT","FLOW_GROUP_EXIT_PERCENT","FLOW_NUMBER_EXIT_COUNT","FLOW_NUMBER_EXIT_PERCENT","FLOW_USER_EXIT_COUNT","FLOW_USER_EXIT_PERCENT","FLOW_FLOW_EXIT_COUNT","FLOW_FLOW_EXIT_PERCENT","FLOW_SECURE_FLOW_EXIT_COUNT","FLOW_SECURE_FLOW_EXIT_PERCENT","FLOW_ACD_VOICEMAIL_EXIT_COUNT","FLOW_ACD_VOICEMAIL_EXIT_PERCENT","FLOW_USER_VOICEMAIL_EXIT_COUNT","FLOW_USER_VOICEMAIL_EXIT_PERCENT","FLOW_OUTCOME_COUNT","FLOW_AVG_OUTCOME_DECIMAL","FLOW_OUTCOME_FAILURE_COUNT","FLOW_OUTCOME_FAILURE_PERCENT","FLOW_OUTCOME_SUCCESS_COUNT","FLOW_OUTCOME_SUCCESS_PERCENT","FLOW_OUTCOME_TOTAL_DURATION","FLOW_OUTCOME_MAX_DURATION","FLOW_OUTCOME_AVG_DURATION","FLOW_OUTCOME_MIN_DURATION","OFF_QUEUE_TIME","OFF_QUEUE_PERCENT","AVAILABLE_TIME","AVAILABLE_PERCENT","BUSY_TIME","BUSY_PERCENT","AWAY_TIME","AWAY_PERCENT","BREAK_TIME","BREAK_PERCENT","MEAL_TIME","MEAL_PERCENT","MEETING_TIME","MEETING_PERCENT","TRAINING_TIME","TRAINING_PERCENT","INTERACTING_TIME","INTERACTING_PERCENT","COMMUNICATING_TIME","COMMUNICATING_PERCENT","SYSTEM_AWAY_TIME","SYSTEM_AWAY_PERCENT","ON_QUEUE_TIME","ON_QUEUE_PERCENT","IDLE_TIME","IDLE_PERCENT","NOT_RESPONDING_TIME","NOT_RESPONDING_PERCENT","LOGGED_IN_TIME","OCCUPANCY_PERCENT","MIN_ALERT_TIME","MAX_ALERT_TIME","MIN_HANDLE_TIME","MAX_HANDLE_TIME","MIN_ANSWERED_TIME","MAX_ANSWERED_TIME","MIN_NOT_RESPONDING_TIME","MAX_NOT_RESPONDING_TIME","MET_SERVICE_LEVEL","WFM_ADHERENCE_STATUS","WFM_SCHEDULED_ACTIVITY","WFM_ADHERENCE_DURATION","AGENT_TITLE","AGENT_DEPARTMENT","AGENT_EXTENSION","AGENT_SKILLS","AGENT_LOCATION","AGENT_REPORTS_TO","AGENT_EMAIL","AGENT_ROLE","AGENT_GROUP","AGENT_TIME_IN_STATUS","AGENT_TIME_IN_ROUTING_STATUS","AGENT_STATUS","AGENT_SECONDARY_STATUS","AGENT_ROUTING_STATUS","AGENT_MEDIA_TYPES","ACW_COUNT","ANSWER_TRANSFERRED_PERCENT","FLOW_AVG_MILESTONE_DECIMAL","NOT_RESPONDING_COUNT","AVG_ACW_HANDLED","AVG_CONTACTING_TIME","AVG_DIALING_TIME","AVG_FLOWOUT_TIME","AVG_HOLD_HANDLED","AVG_MONITOR","BLIND_TRANSFER_COUNT","BLIND_TRANSFER_PERCENT","CONNECTED_COUNT","CONSULT_COUNT","CONSULT_TRANSFER_COUNT","CONSULT_TRANSFER_PERCENT","CONTACTING_COUNT","DIALING_COUNT","ERROR_COUNT","EXTERNAL_MEDIA_COUNT","MAX_CONTACTING_TIME","MAX_DIALING_TIME","MAX_FLOWOUT_TIME","FLOW_MILESTONE_COUNT","MIN_FLOWOUT_TIME","MAX_MONITOR","MIN_CONTACTING_TIME","MIN_DIALING_TIME","MIN_MONITOR","MONITOR_COUNT","MEDIA_COUNT","SERVICE_LEVEL_TARGET","SERVICE_LEVEL_TARGET_CURRENT","TALK_COUNT","TOTAL_ABANDON_TIME","TOTAL_NOT_RESPONDING_TIME","TOTAL_CONTACTING","TOTAL_DIALING","TOTAL_MONITOR","TOTAL_WAIT_TIME","WAIT_COUNT","PARK_COUNT","AVG_PARK_TIME","TOTAL_PARK_TIME","MIN_PARK_TIME","MAX_PARK_TIME"]}},"displayText":{"type":"string","description":"The display text for the dashboard widget configuration."},"displayTextColor":{"type":"string","description":"The color of the display text for the dashboard widget configuration in RGB hexadecimal format (for example \"#FF0000\" represents red)."},"webContentUrl":{"type":"string","description":"The external web URL for the dashboard widget configuration."},"splitFilters":{"type":"boolean","description":"Indicates each filter to be displayed individually."},"splitByMediaType":{"type":"boolean","description":"Indicates that data for each media type should be shown individually."},"showLongest":{"type":"boolean","description":"Indicates the display be the longest time."},"displayAsTable":{"type":"boolean","description":"Indicates the widget to be displayed as table."},"showDuration":{"type":"boolean","description":"Indicates the display to include duration."},"sortOrder":{"type":"string","description":"The sort order of the table.","enum":["ascending","descending"]},"sortKey":{"type":"string","description":"The sort key of the table.","enum":["Name","Duration"]},"entityLimit":{"type":"integer","format":"int32","description":"Indicates the limit of displayed entities."},"displayAggregates":{"type":"boolean","description":"Indicates whether to display aggregate across all entity and media type combination."},"isFullWidth":{"type":"boolean","description":"Indicates whether a widget should take the full width of a dashboard or be shown only in a single slot."},"showPercentageChange":{"type":"boolean","description":"Indicates whether a widget should show the percentage diff between two values."},"showProfilePicture":{"type":"boolean","description":"Indicates whether a widget should show the profile picture of an agent."},"filter":{"description":"The filters to be applied for dashboard widget configuration","$ref":"#/definitions/ViewFilter"},"periods":{"type":"array","description":"The list of periods for the dashboard widget configuration","items":{"type":"string","enum":["NONE","CURRENT_HALF_HOUR","TODAY","YESTERDAY","THIS_WEEK","LAST_WEEK","THIS_MONTH","LAST_MONTH","PRIOR_7_DAYS","PAST_7_DAYS_TO_DATE","PRIOR_30_DAYS","PAST_30_DAYS_TO_DATE","PRIOR_3_MONTHS"]}},"mediaTypes":{"type":"array","description":"The list of media types for the dashboard widget configuration","items":{"type":"string","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]}},"warnings":{"type":"array","description":"List of warnings for dashboard widget configuration","items":{"$ref":"#/definitions/Warning"}},"showTimeInStatus":{"type":"boolean","description":"Indicates the show time in status of a widget configuration."},"showOfflineAgents":{"type":"boolean","description":"Indicates to show offline agent widget."},"selectedStatuses":{"type":"array","description":"Indicates the selected statuses used to filter the agent widget in the dashboard.","items":{"type":"string","enum":["Available","Away","Busy","Break","Meeting","Training","Meal","SystemAway","OnQueue","Interacting","NotResponding","Idle","Communicating","OffQueue","Online","Offline"]}}}},"Empty":{"type":"object"},"DashboardConfigurationBulkRequest":{"type":"object","required":["dashboardConfigurationIds"],"properties":{"dashboardConfigurationIds":{"type":"array","description":"The user supplied dashboard configuration ids","items":{"type":"string"}}}},"DashboardConfigurationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DashboardConfiguration"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DashboardConfigurationQueryRequest":{"type":"object","required":["dashboardConfigurationIds"],"properties":{"dashboardConfigurationIds":{"type":"array","description":"The user supplied dashboard configuration ids","items":{"type":"string"}},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response. The max is 25"},"sortBy":{"type":"string","description":"The order in which response will be sorted","enum":["Asc","Desc"]}}},"DashboardUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dashboardCount":{"type":"integer","format":"int32","description":"The count of dashboards for the user"},"publicDashboardCount":{"type":"integer","format":"int32","description":"The count of public dashboards for the user"},"state":{"type":"string","description":"The state of the user","enum":["active","inactive"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DashboardUserListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DashboardUser"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ReportingExportJobResponse":{"type":"object","required":["createdDateTime","exportFormat","filter","interval","locale","modifiedDateTime","percentageComplete","period","read","runId","status","timeZone","viewType"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"runId":{"type":"string","description":"The unique run id of the export schedule execute"},"status":{"type":"string","description":"The current status of the export request","enum":["SUBMITTED","RUNNING","CANCELLING","CANCELLED","COMPLETED","COMPLETED_WITH_PARTIAL_RESULTS","FAILED"]},"timeZone":{"type":"string","description":"The requested timezone of the exported data. 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request.","items":{"type":"string"}},"serviceName":{"type":"string","description":"Name of the service that logged this audit message."},"level":{"type":"string","description":"Level of this audit message, USER or SYSTEM.","enum":["USER","SYSTEM","GENESYS_INTERNAL"]},"eventDate":{"type":"string","format":"date-time","description":"Date and time of when the audit message was logged. 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For the final rule, this is ignored, so need not be specified."}}},"DirectRouting":{"type":"object","properties":{"callMediaSettings":{"description":"Direct Routing Settings specific to Call media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"emailMediaSettings":{"description":"Direct Routing Settings specific to Email media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"messageMediaSettings":{"description":"Direct Routing Settings specific to Message media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"backupQueueId":{"type":"string","description":"ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"order":{"type":"integer","format":"int32"},"description":{"type":"string"},"enabled":{"type":"boolean"},"mediaPolicies":{"description":"Conditions and actions per media type","$ref":"#/definitions/CrossPlatformMediaPolicies"},"conditions":{"description":"Conditions","$ref":"#/definitions/PolicyConditions"},"actions":{"description":"Actions","$ref":"#/definitions/CrossPlatformPolicyActions"},"policyErrors":{"$ref":"#/definitions/PolicyErrors"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CrossPlatformPolicyUpdate":{"type":"object","properties":{"enabled":{"type":"boolean"}}},"PolicyCreate":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The policy name."},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"order":{"type":"integer","format":"int32"},"description":{"type":"string"},"enabled":{"type":"boolean"},"mediaPolicies":{"description":"Conditions and actions per media type","$ref":"#/definitions/MediaPolicies"},"conditions":{"description":"Conditions","$ref":"#/definitions/PolicyConditions"},"actions":{"description":"Actions","$ref":"#/definitions/PolicyActions"},"policyErrors":{"$ref":"#/definitions/PolicyErrors"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PolicyUpdate":{"type":"object","properties":{"enabled":{"type":"boolean"}}},"EncryptionKey":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"createDate":{"type":"string","format":"date-time","description":"create date of the key pair. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"keydataSummary":{"type":"string","description":"key data summary (base 64 encoded public key)"},"user":{"description":"user that requested generation of public key","$ref":"#/definitions/User"},"localEncryptionConfiguration":{"description":"Local configuration","$ref":"#/definitions/LocalEncryptionConfiguration"},"keyConfigurationType":{"type":"string","description":"Key type used in this configuration","enum":["KmsSymmetric","LocalKeyManager","Native","None"]},"kmsKeyArn":{"type":"string","description":"ARN of internal key to be wrapped by AWS KMS Symmetric key"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EncryptionKeyEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EncryptionKey"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"LocalEncryptionConfiguration":{"type":"object","required":["apiId","apiKey","url"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"url":{"type":"string","description":"The url for decryption. This must specify the path to where Purecloud can requests decryption"},"apiId":{"type":"string","description":"The api id for Hawk Authentication."},"apiKey":{"type":"string","description":"The api shared symmetric key used for hawk authentication"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KeyRotationSchedule":{"type":"object","required":["period"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"period":{"type":"string","description":"Value to set schedule to","enum":["DISABLED","DAILY","WEEKLY","MONTHLY","YEARLY"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LocalEncryptionKeyRequest":{"type":"object","required":["configId","keypairId","publicKey"],"properties":{"configId":{"type":"string","description":"The local configuration id that contains metadata on private local service"},"publicKey":{"type":"string","description":"Base 64 encoded public key, generated by the local service."},"keypairId":{"type":"string","description":"The key pair id from the local service."}}},"RecordingEncryptionConfiguration":{"type":"object","required":["keyConfigurationType","url"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"When keyConfigurationType is LocalKeyManager, this should be the url for decryption and must specify the path to where GenesysCloud can requests decryption. When keyConfigurationType is KmsSymmetric, this should be the arn to the key alias for the master key"},"apiId":{"type":"string","description":"The api id for Hawk Authentication. Null if keyConfigurationType is KmsSymmetric"},"apiKey":{"type":"string","description":"The api shared symmetric key used for hawk authentication. Null if keyConfigurationType is KmsSymmetric"},"keyConfigurationType":{"type":"string","description":"Type should be LocalKeyManager or KmsSymmetric when create or update Key configurations; 'Native' for disabling configuration.","enum":["KmsSymmetric","LocalKeyManager","Native","None"]},"lastError":{"description":"The error message related to the configuration","$ref":"#/definitions/ErrorBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingEncryptionConfigurationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingEncryptionConfiguration"}},"selfUri":{"type":"string","format":"uri"}}},"BulkDeleteResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/BulkResponseResultVoidEntity"}},"errorCount":{"type":"integer","format":"int32"},"errorIndexes":{"type":"array","items":{"type":"integer","format":"int32"}}}},"BulkError":{"type":"object","properties":{"message":{"type":"string","description":"Error message of the bulk operation result."},"code":{"type":"string","description":"Error code of the bulk operation result."}}},"BulkErrorDetail":{"type":"object","properties":{"fieldName":{"type":"string"},"value":{"type":"string"},"message":{"type":"string"}}},"BulkErrorEntity":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"},"status":{"type":"integer","format":"int32"},"retryable":{"type":"boolean"},"entity":{"$ref":"#/definitions/Entity"},"details":{"type":"array","items":{"$ref":"#/definitions/BulkErrorDetail"}}}},"BulkResponseResultVoidEntity":{"type":"object","properties":{"id":{"type":"string"},"success":{"type":"boolean"},"entity":{"$ref":"#/definitions/Void"},"error":{"$ref":"#/definitions/BulkErrorEntity"}}},"Void":{"type":"object"},"BulkIdsRequest":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ExternalContactsEntity"}}}},"ExternalContactsEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true}}},"BulkContactsResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/BulkResponseResultExternalContactExternalContact"}},"errorCount":{"type":"integer","format":"int32"},"errorIndexes":{"type":"array","items":{"type":"integer","format":"int32"}}}},"BulkErrorExternalContact":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"},"status":{"type":"integer","format":"int32"},"retryable":{"type":"boolean"},"entity":{"$ref":"#/definitions/ExternalContact"},"details":{"type":"array","items":{"$ref":"#/definitions/BulkErrorDetail"}}}},"BulkResponseResultExternalContactExternalContact":{"type":"object","properties":{"id":{"type":"string"},"success":{"type":"boolean"},"entity":{"$ref":"#/definitions/ExternalContact"},"error":{"$ref":"#/definitions/BulkErrorExternalContact"}}},"ContactAddress":{"type":"object","properties":{"address1":{"type":"string"},"address2":{"type":"string"},"city":{"type":"string"},"state":{"type":"string"},"postalCode":{"type":"string"},"countryCode":{"type":"string"}}},"ContactAddressableEntityRef":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"ContactIdentifier":{"type":"object","required":["type","value"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of this identifier","enum":["SocialLine","SocialFacebook","SocialTwitter","SocialWhatsapp","Email","Phone","Cookie","ExternalId"]},"value":{"type":"string","description":"The string value of the identifier. Will vary in syntax by type."},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DataSchema":{"type":"object","required":["jsonSchema","version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the schema. Only required if a schema is used for custom fields during external entity creation or updates."},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"The schema's version, a positive integer. Required for updates."},"appliesTo":{"type":"array","description":"One of \"CONTACT\" or \"EXTERNAL_ORGANIZATION\". Indicates the built-in entity type to which this schema applies.","readOnly":true,"items":{"type":"string","enum":["CONTACT","EXTERNAL_ORGANIZATION","OPEN_ACTION","WORKITEM"]}},"enabled":{"type":"boolean","description":"The schema's enabled/disabled status. A disabled schema cannot be assigned to any other entities, but the data on those entities from the schema still exists."},"createdBy":{"description":"The URI of the user that created this schema.","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time this schema was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"jsonSchema":{"example":"{\n \"appliesTo\": [\n \"CONTACT\"\n ],\n \"jsonSchema\": {\n \"title\": \"Example schema\",\n \"description\": \"Uses all of the core types for illustrative purposes\",\n \"properties\": {\n \"field1_text\": {\n \"title\": \"Field 1\",\n \"description\": \"field1\",\n \"allOf\": [ { \"$ref\": \"#/definitions/text\" } ],\n \"minLength\": 0,\n \"maxLength\": 39\n },\n \"field2_longtext\": {\n \"title\": \"Field 2\",\n \"description\": \"field2\",\n \"allOf\": [ { \"$ref\": \"#/definitions/longtext\" } ],\n \"minLength\": 0,\n \"maxLength\": 1000\n },\n \"field3_enum\": {\n \"title\": \"Field 3\",\n \"description\": \"Field 3\",\n \"allOf\": [ { \"$ref\": \"#/definitions/enum\" } ],\n \"enum\": [\n \"enum1\",\n \"enum2\"\n ]\n },\n \"field4_identifier\": {\n \"title\": \"field4\",\n \"description\": \"Field 4\",\n \"allOf\": [ { \"$ref\": \"#/definitions/identifier\" } ],\n \"minLength\": 0,\n \"maxLength\": 37\n },\n \"field5_integer\": {\n \"title\": \"field5\",\n \"description\": \"Field 5\",\n \"allOf\": [ { \"$ref\": \"#/definitions/integer\" } ],\n \"minimum\": 1,\n \"maximum\": 24\n },\n \"field6_number\": {\n \"title\": \"field6\",\n \"description\": \"Field 6\",\n \"allOf\": [ { \"$ref\": \"#/definitions/number\" } ],\n \"minimum\": 2.7,\n \"maximum\": 31.3\n },\n \"field7_date\": {\n \"title\": \"field7\",\n \"description\": \"Field 7\",\n \"allOf\": [ { \"$ref\": \"#/definitions/date\"}]\n },\n \"field8_datetime\": {\n \"title\": \"field8\",\n \"description\": \"Field 8\",\n \"allOf\": [ { \"$ref\": \"#/definitions/datetime\"}]\n },\n \"field9_checkbox\": {\n \"title\": \"field9\",\n \"description\": \"Field 9\",\n \"allOf\": [ { \"$ref\": \"#/definitions/checkbox\"}]\n },\n \"field10_tag\": {\n \"title\": \"field10\",\n \"description\": \"Field 10\",\n \"allOf\": [ { \"$ref\": \"#/definitions/tag\" } ],\n \"items\": {\n \"minLength\": 1,\n \"maxLength\": 20\n },\n \"minItems\": 0,\n \"maxItems\": 10,\n \"uniqueItems\": true\n }\n },\n \"$schema\": \"http://json-schema.org/draft-04/schema#\"\n }\n}","description":"A JSON schema defining the extension to the built-in entity type.","$ref":"#/definitions/JsonSchemaDocument"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExternalContact":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"firstName":{"type":"string","description":"The first name of the contact."},"middleName":{"type":"string"},"lastName":{"type":"string","description":"The last name of the contact."},"salutation":{"type":"string"},"title":{"type":"string"},"workPhone":{"$ref":"#/definitions/PhoneNumber"},"cellPhone":{"$ref":"#/definitions/PhoneNumber"},"homePhone":{"$ref":"#/definitions/PhoneNumber"},"otherPhone":{"$ref":"#/definitions/PhoneNumber"},"workEmail":{"type":"string"},"personalEmail":{"type":"string"},"otherEmail":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"twitterId":{"$ref":"#/definitions/TwitterId"},"lineId":{"$ref":"#/definitions/LineId"},"whatsAppId":{"$ref":"#/definitions/WhatsAppId"},"facebookId":{"$ref":"#/definitions/FacebookId"},"modifyDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"externalOrganization":{"$ref":"#/definitions/ExternalOrganization"},"surveyOptOut":{"type":"boolean"},"externalSystemUrl":{"type":"string","description":"A string that identifies an external system-of-record resource that may have more detailed information on the contact. It should be a valid URL (including the http/https protocol, port, and path [if any]). The value is automatically trimmed of any leading and trailing whitespace."},"schema":{"description":"The schema defining custom fields for this contact","$ref":"#/definitions/DataSchema"},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by schemaId and schemaVersion.","additionalProperties":{"type":"object"}},"externalDataSources":{"type":"array","description":"Links to the sources of data (e.g. one source might be a CRM) that contributed data to this record. Read-only, and only populated when requested via expand param.","readOnly":true,"items":{"$ref":"#/definitions/ExternalDataSource"}},"type":{"type":"string","description":"The type of contact","readOnly":true,"enum":["Ephemeral","Identified","Curated"]},"canonicalContact":{"description":"The contact at the head of the merge tree. If null, this contact is not a part of any merge.","readOnly":true,"$ref":"#/definitions/ContactAddressableEntityRef"},"mergeSet":{"type":"array","description":"The set of all contacts that are a part of the merge tree. If null, this contact is not a part of any merge.","readOnly":true,"items":{"$ref":"#/definitions/ContactAddressableEntityRef"}},"mergeOperation":{"description":"Information about the merge history of this contact. If null, this contact is not a part of any merge.","readOnly":true,"$ref":"#/definitions/MergeOperation"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExternalDataSource":{"type":"object","properties":{"platform":{"type":"string","description":"The platform that was the source of the data. Example: a CRM like SALESFORCE.","enum":["SALESFORCE"]},"url":{"type":"string","description":"An URL that links to the source record that contributed data to the associated entity."}},"description":"Describes a link to a record in an external system that contributed data to a Relate record"},"ExternalId":{"type":"object","properties":{"externalSource":{"$ref":"#/definitions/ExternalSource"},"value":{"type":"string"}}},"ExternalOrganization":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string","description":"The name of the company."},"companyType":{"type":"string"},"industry":{"type":"string"},"primaryContactId":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"phoneNumber":{"$ref":"#/definitions/PhoneNumber"},"faxNumber":{"$ref":"#/definitions/PhoneNumber"},"employeeCount":{"type":"integer","format":"int64"},"revenue":{"type":"integer","format":"int64"},"tags":{"type":"array","items":{"type":"string"}},"websites":{"type":"array","items":{"type":"string"}},"tickers":{"type":"array","items":{"$ref":"#/definitions/Ticker"}},"twitterId":{"$ref":"#/definitions/TwitterId"},"externalSystemUrl":{"type":"string","description":"A string that identifies an external system-of-record resource that may have more detailed information on the organization. It should be a valid URL (including the http/https protocol, port, and path [if any]). The value is automatically trimmed of any leading and trailing whitespace."},"modifyDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"trustor":{"$ref":"#/definitions/Trustor"},"schema":{"description":"The schema defining custom fields for this contact","$ref":"#/definitions/DataSchema"},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by schemaId and schemaVersion.","additionalProperties":{"type":"object"}},"externalDataSources":{"type":"array","description":"Links to the sources of data (e.g. one source might be a CRM) that contributed data to this record. Read-only, and only populated when requested via expand param.","readOnly":true,"items":{"$ref":"#/definitions/ExternalDataSource"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExternalSource":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string","description":"The name of the external source."},"active":{"type":"boolean"},"linkConfiguration":{"$ref":"#/definitions/LinkConfiguration"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"FacebookId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of scopedIds that this person has. Each scopedId is specific to a page or app that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/FacebookScopedId"}},"displayName":{"type":"string","description":"The displayName of this person's Facebook account. Roughly translates to user.first_name + ' ' + user.last_name in the Facebook API."}},"description":"User information for a Facebook user interacting with a page or app"},"FacebookScopedId":{"type":"object","properties":{"scopedId":{"type":"string","description":"The unique page/app-specific scopedId for the user"}},"description":"Scoped ID for a Facebook user interacting with a page or app"},"InstagramId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of scopedIds that this person has. Each scopedId is specific to an Instagram page or app that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/InstagramScopedId"}},"displayName":{"type":"string","description":"The displayName of the person who owns this Instagram account"}},"description":"User information for an Instagram account"},"InstagramScopedId":{"type":"object","properties":{"scopedId":{"type":"string","description":"The unique page/app-specific scopedId for the user"}},"description":"Scoped ID for an Instagram user interacting with a page or app"},"JsonSchemaDocument":{"type":"object","properties":{"id":{"type":"string"},"$schema":{"type":"string"},"title":{"type":"string"},"description":{"type":"string"},"type":{"type":"string"},"required":{"type":"array","items":{"type":"string"}},"properties":{"type":"object","additionalProperties":{"type":"object"}},"additionalProperties":{"type":"object"}},"description":"A JSON Schema document."},"LineId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of Line userIds that this person has. Each userId is specific to the Line channel that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/LineUserId"}},"displayName":{"type":"string","description":"The displayName of this person's account in Line"}},"description":"User information for a Line account"},"LineUserId":{"type":"object","properties":{"userId":{"type":"string","description":"The unique channel-specific userId for the user"}},"description":"Channel-specific User ID for Line accounts"},"LinkConfiguration":{"type":"object","properties":{"uriTemplate":{"type":"string"}}},"MergeOperation":{"type":"object","properties":{"sourceContact":{"description":"The source contact for the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"targetContact":{"description":"The target contact for the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"resultingContact":{"description":"The contact created as a result of the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"OrgUser":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user. The current version can be obtained with a GET on the user before doing a PATCH."},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"preferredName":{"type":"string","description":"Preferred full name of the agent"},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"integrationPresence":{"description":"Integration presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Profile skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"team":{"description":"The team the user is a member of","readOnly":true,"$ref":"#/definitions/Team"},"skills":{"type":"array","description":"Routing (ACD) skills possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingSkill"}},"languages":{"type":"array","description":"Routing (ACD) languages possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingLanguage"}},"acdAutoAnswer":{"type":"boolean","description":"acd auto answer"},"languagePreference":{"type":"string","description":"preferred language by the user","readOnly":true},"lastTokenIssued":{"$ref":"#/definitions/OAuthLastTokenIssued"},"dateLastLogin":{"type":"string","format":"date-time","description":"The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"organization":{"$ref":"#/definitions/Organization"}}},"PhoneNumber":{"type":"object","properties":{"display":{"type":"string","description":"The displayed form of the phone number string. Users should input the phone number in this field, but it will be altered by the API on write. If the phone number can be read as E164, the value will be replaced with international formatted-version of the number. If the number cannot be read as E164, the value will be preserved as-is. In both cases, the provided input string will be copied to the userInput field."},"extension":{"type":"integer","format":"int64","description":"An optional extension for the provided phone number."},"acceptsSMS":{"type":"boolean","description":"Whether this phone number can accept SMS messages."},"normalizationCountryCode":{"type":"string","description":"The country code that will be used for E164 conversion of a provided phone number. If the country code is omitted from the provided phone number, the country code provided in this field will be used during the E164 conversion attempt. If this field is left empty, the default country code for any provided phone number that does not explicitly include a country code is assumed to be +1 (North America)."},"userInput":{"type":"string","description":"The user-inputted phone number string that was provided to the display field on write. This field is not user-writeable and will always be set by the system."},"e164":{"type":"string","description":"The E164-formatted form of the provided phone number. This field is not user-writeable and will only be set when the provided phone number could be read as E164."},"countryCode":{"type":"string","description":"The detected country code from the provided phone number. This field is not user-writeable and will only be set when the provided phone number could be read as E164."}}},"Ticker":{"type":"object","required":["exchange","symbol"],"properties":{"symbol":{"type":"string","description":"The ticker symbol for this organization. Example: ININ, AAPL, MSFT, etc."},"exchange":{"type":"string","description":"The exchange for this ticker symbol. Examples: NYSE, FTSE, NASDAQ, etc."}}},"TrusteeAuthorization":{"type":"object","properties":{"permissions":{"type":"array","description":"Permissions that the trustee user has in the trustor organization","readOnly":true,"items":{"type":"string"}}}},"Trustor":{"type":"object","required":["enabled"],"properties":{"id":{"type":"string","description":"Organization Id for this trust.","readOnly":true},"enabled":{"type":"boolean","description":"If disabled no trustee user will have access, even if they were previously added."},"dateCreated":{"type":"string","format":"date-time","description":"Date Trust was created. Date time is represented as an ISO-8601 string. 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Will be null until the communication disconnects.","enum":["endpoint","endpoint.donotdisturb","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"Callback":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback. 0 means the automatic placement is disabled."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"callerId":{"type":"string","description":"The phone number displayed to recipients of the phone call. The value should conform to the E164 format."},"callerIdName":{"type":"string","description":"The name displayed to recipients of the phone call."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"Cobrowsesession":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transport.failure","error","peer","other","spam","uncallable"]},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock (milliseconds since 1970-01-01 00:00:00 UTC). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the co-browse session."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Conversation":{"type":"object","required":["participants","startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"externalTag":{"type":"string","description":"The external tag associated with the conversation."},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"address":{"type":"string","description":"The address of the conversation as seen from an external participant. For phone calls this will be the DNIS for inbound calls and the ANI for outbound calls. For other media types this will be the address of the destination participant for inbound and the address of the initiating participant for outbound."},"participants":{"type":"array","description":"The list of all participants in the conversation.","items":{"$ref":"#/definitions/Participant"}},"conversationIds":{"type":"array","description":"A list of conversations to merge into this conversation to create a conference. This field is null except when being used to create a conference.","items":{"type":"string"}},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.","enum":["ACTIVE","PAUSED","NONE"]},"state":{"type":"string","description":"The conversation's state","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"divisions":{"type":"array","description":"Identifiers of divisions associated with this conversation","items":{"$ref":"#/definitions/ConversationDivisionMembership"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationChat":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"roomId":{"type":"string","description":"The room id for the chat."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"direction":{"type":"string","description":"The direction of the chat","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","error","peer","other","uncallable","timeout"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"avatarImageUrl":{"type":"string","description":"If available, the URI to the avatar image of this communication."},"journeyContext":{"description":"A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"ConversationDivisionMembership":{"type":"object","properties":{"division":{"description":"A division the conversation belongs to.","$ref":"#/definitions/DomainEntityRef"},"entities":{"type":"array","description":"The entities on the conversation within the division. These are the users, queues, work flows, etc. that can be on conversations and and be assigned to different divisions.","items":{"$ref":"#/definitions/DomainEntityRef"}}}},"ConversationMessageMetadata":{"type":"object","properties":{"type":{"type":"string","description":"Message type.","enum":["Text","Structured","Receipt","Event","Message","Unknown"]},"events":{"type":"array","description":"List of events metadata","items":{"$ref":"#/definitions/ConversationMessageMetadataEvent"}},"content":{"type":"array","description":"List of message content","items":{"$ref":"#/definitions/ConversationMessageMetadataContent"}}},"description":"Metadata information about a message."},"ConversationMessageMetadataContent":{"type":"object","properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","ButtonResponse","Story","Mention","Card","Carousel","Text","QuickReplyV2","Unknown"]},"subType":{"type":"string","description":"Content subtype","enum":["Image","Video","Audio","File","Link","Mention","Reply","Button","QuickReply","Postback","Unknown"]}},"description":"Metadata information about a message content."},"ConversationMessageMetadataEvent":{"type":"object","properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["CoBrowse","Typing","Presence","Video","Unknown"]},"subType":{"type":"string","description":"Event subtype","enum":["On","Join","Offering","OfferingExpired","OfferingAccepted","OfferingRejected","Disconnect","Clear","SignIn","Unknown"]}},"description":"Metadata information about a message event."},"ConversationQueueMediaSettings":{"type":"object","properties":{"alertingTimeoutSeconds":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"autoAnswerAlertToneSeconds":{"type":"number","format":"double","description":"Specifies the duration of the alerting sound to be played for auto answered interactions."},"manualAnswerAlertToneSeconds":{"type":"number","format":"double","description":"Specifies the duration of the alerting sound to be played for manually answered interactions."},"enableAutoAnswer":{"type":"boolean","description":"Flag to indicate if auto answer is enabled for the given media type or media subtype."}}},"ConversationReference":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"ConversationRoutingData":{"type":"object","properties":{"queue":{"description":"The queue to use for routing decisions","$ref":"#/definitions/AddressableEntityRef"},"language":{"description":"The language to use for routing decisions","$ref":"#/definitions/AddressableEntityRef"},"priority":{"type":"integer","format":"int32","description":"The priority of the conversation to use for routing decisions"},"skills":{"type":"array","description":"The skills to use for routing decisions","items":{"$ref":"#/definitions/AddressableEntityRef"}},"scoredAgents":{"type":"array","description":"A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents","items":{"$ref":"#/definitions/ScoredAgent"}},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"}}},"DialerPreview":{"type":"object","properties":{"id":{"type":"string"},"contactId":{"type":"string","description":"The contact associated with this preview data pop"},"contactListId":{"type":"string","description":"The contactList associated with this preview data pop."},"campaignId":{"type":"string","description":"The campaignId associated with this preview data pop."},"phoneNumberColumns":{"type":"array","description":"The phone number columns associated with this campaign","items":{"$ref":"#/definitions/PhoneNumberColumn"}},"callbackAutoAnswer":{"type":"boolean","description":"Whether or not to auto answer the callback"}}},"DisconnectReason":{"type":"object","properties":{"type":{"type":"string","description":"Disconnect reason protocol type.","enum":["q850","sip"]},"code":{"type":"integer","format":"int32","description":"Protocol specific reason code. See the Q.850 and SIP specs."},"phrase":{"type":"string","description":"Human readable English description of the disconnect reason."}}},"Disposition":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the disposition. Either a platform predefined value, or the name of the disposition in the disposition table.."},"analyzer":{"type":"string","description":"The final media analyzer result that triggered the disposition result, if any."},"dispositionParameters":{"description":"Contains various parameters related to call analysis.","$ref":"#/definitions/DispositionParameters"},"detectedSpeechStart":{"type":"string","format":"date-time","description":"Absolute time when the speech started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"detectedSpeechEnd":{"type":"string","format":"date-time","description":"Absolute time when the speech ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"DispositionParameters":{"type":"object","properties":{"adjustableLiveSpeakerDetection":{"description":"ALSD evaluation inputs and output (isPersonalLikely) of the ALSD detector the last time it ran on the call (could be multiple times)","$ref":"#/definitions/AdjustableLiveSpeakerDetection"}}},"Email":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected","none","parked","transmitting"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","connected","disconnected","none","parked","transmitting"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"subject":{"type":"string","description":"The subject for the initial email that started this conversation."},"messagesSent":{"type":"integer","format":"int32","description":"The number of email messages sent by this participant."},"segments":{"type":"array","description":"The time line of the participant's email, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the email","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the email was placed on hold in the cloud clock if the email is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}},"spam":{"type":"boolean","description":"Indicates if the inbound email was marked as spam."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"Evaluation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"$ref":"#/definitions/ConversationReference"},"evaluationForm":{"description":"Evaluation form used for evaluation.","$ref":"#/definitions/EvaluationForm"},"evaluator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"calibration":{"$ref":"#/definitions/Calibration"},"status":{"type":"string","enum":["PENDING","INPROGRESS","FINISHED","INREVIEW","RETRACTED"]},"answers":{"$ref":"#/definitions/EvaluationScoringSet"},"agentHasRead":{"type":"boolean"},"assignee":{"$ref":"#/definitions/User"},"assigneeApplicable":{"type":"boolean","description":"Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable."},"releaseDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"assignedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"changedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"revisionCreatedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queue":{"$ref":"#/definitions/Queue"},"mediaType":{"type":"array","description":"List of different communication types used in conversation.","items":{"type":"string","enum":["CALL","CALLBACK","CHAT","COBROWSE","EMAIL","MESSAGE","SOCIAL_EXPRESSION","VIDEO","SCREENSHARE"]}},"rescore":{"type":"boolean","description":"Is only true when evaluation is re-scored."},"conversationDate":{"type":"string","format":"date-time","description":"Date of conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationEndDate":{"type":"string","format":"date-time","description":"End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"neverRelease":{"type":"boolean","description":"Signifies if the evaluation is never to be released. This cannot be set true if release date is also set."},"assigned":{"type":"boolean","description":"Set to false to unassign the evaluation. This cannot be set to false when assignee is also set."},"dateAssigneeChanged":{"type":"string","format":"date-time","description":"Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"resourceId":{"type":"string","description":"Only used for email evaluations. Will be null for all other evaluations."},"resourceType":{"type":"string","description":"The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.","enum":["EMAIL"]},"redacted":{"type":"boolean","description":"Is only true when the user making the request does not have sufficient permissions to see evaluation"},"agentTeam":{"description":"Team of the evaluation agent","$ref":"#/definitions/Team"},"isScoringIndex":{"type":"boolean"},"authorizedActions":{"type":"array","description":"List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit","items":{"type":"string"}},"hasAssistanceFailed":{"type":"boolean","description":"Is true when evaluation assistance didn't execute successfully"},"evaluationSource":{"description":"The source that created the evaluation.","readOnly":true,"$ref":"#/definitions/EvaluationSource"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationQuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float","description":"Score of all questions in the group"},"maxTotalScore":{"type":"number","format":"float","description":"Maximum possible score of all questions in the group"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question group that does not have any answers. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"totalCriticalScore":{"type":"number","format":"float","description":"Score of only the critical questions in the group"},"maxTotalCriticalScore":{"type":"number","format":"float","description":"Maximum possible score of only the critical questions in the group"},"totalNonCriticalScore":{"type":"number","format":"float","description":"Score of only the non critical questions in the group"},"maxTotalNonCriticalScore":{"type":"number","format":"float","description":"Maximum possible score of only the non critical questions in the group"},"totalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of all questions in the group"},"maxTotalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of all questions in the group"},"totalCriticalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of only the critical questions in the group"},"maxTotalCriticalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of only the critical questions in the group"},"totalNonCriticalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of only the non critical questions in the group"},"maxTotalNonCriticalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of only the non critical questions in the group"},"questionScores":{"type":"array","items":{"$ref":"#/definitions/EvaluationQuestionScore"}}}},"EvaluationQuestionScore":{"type":"object","properties":{"questionId":{"type":"string"},"answerId":{"type":"string"},"score":{"type":"integer","format":"int32","description":"Unweighted score of the question"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question that does not have an answer. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"assistedAnswerId":{"type":"string","description":"AnswerId found with evaluation assistance conditions"},"failedKillQuestion":{"type":"boolean","description":"Applicable only on fatal questions. Indicates that the answer selected was not the highest score available for the question"},"comments":{"type":"string","description":"Comments from the evaluator specific to this question"}}},"EvaluationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationScoringSet":{"type":"object","properties":{"totalScore":{"type":"number","format":"float","description":"Score of all questions"},"totalCriticalScore":{"type":"number","format":"float","description":"Score of only the critical questions"},"totalNonCriticalScore":{"type":"number","format":"float","description":"Score of only the non-critical questions"},"questionGroupScores":{"type":"array","items":{"$ref":"#/definitions/EvaluationQuestionGroupScore"}},"anyFailedKillQuestions":{"type":"boolean","description":"Indicates that at least one fatal question was answered without having the highest score available for the question"},"comments":{"type":"string","description":"Overall comments from the evaluator"},"privateComments":{"type":"string","description":"Overall private comments from the evaluator"},"agentComments":{"type":"string","description":"Comments from the agent while reviewing evaluation results"},"transcriptTopics":{"type":"array","description":"List of topics found within the conversation's transcripts","items":{"$ref":"#/definitions/TranscriptTopic"}}}},"EvaluationSource":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"Type of the evaluation source.","enum":["Policy","User","Unknown"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationVersion":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"FaxStatus":{"type":"object","properties":{"direction":{"type":"string","description":"The fax direction, either \"send\" or \"receive\"."},"expectedPages":{"type":"integer","format":"int64","description":"Total number of expected pages, if known."},"activePage":{"type":"integer","format":"int64","description":"Active page of the transmission."},"linesTransmitted":{"type":"integer","format":"int64","description":"Number of lines that have completed transmission."},"bytesTransmitted":{"type":"integer","format":"int64","description":"Number of bytes that have competed transmission."},"baudRate":{"type":"integer","format":"int64","description":"Current signaling rate of transmission, baud rate."},"pageErrors":{"type":"integer","format":"int64","description":"Number of page errors."},"lineErrors":{"type":"integer","format":"int64","description":"Number of line errors."}}},"JourneyAction":{"type":"object","required":["actionMap","id"],"properties":{"id":{"type":"string","description":"The ID of an action from the Journey System (an action is spawned from an actionMap)"},"actionMap":{"description":"Details about the action map from the Journey System which triggered this action","$ref":"#/definitions/JourneyActionMap"}}},"JourneyActionMap":{"type":"object","required":["id","version"],"properties":{"id":{"type":"string","description":"The ID of the actionMap in the Journey System which triggered this action"},"version":{"type":"integer","format":"int32","description":"The version number of the actionMap in the Journey System at the time this action was triggered"}}},"JourneyContext":{"type":"object","required":["customer"],"properties":{"customer":{"description":"A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyCustomer"},"customerSession":{"description":"A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyCustomerSession"},"triggeringAction":{"description":"A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyAction"}}},"JourneyCustomer":{"type":"object","required":["id","idType"],"properties":{"id":{"type":"string","description":"An ID of a customer within the Journey System at a point-in-time. Note that a customer entity can have multiple customerIds based on the stitching process. Depending on the context within the PureCloud conversation, this may or may not be mutable."},"idType":{"type":"string","description":"The type of the customerId within the Journey System (e.g. cookie)."}}},"JourneyCustomerSession":{"type":"object","required":["id","type"],"properties":{"id":{"type":"string","description":"An ID of a Customer/User's session within the Journey System at a point-in-time"},"type":{"type":"string","description":"The type of the Customer/User's session within the Journey System (e.g. web, app)"}}},"Message":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","connected","disconnected"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"segments":{"type":"array","description":"The time line of the participant's message, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this message."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the message was placed on hold in the cloud clock if the message is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the message."},"authenticated":{"type":"boolean","description":"If true, the participant member is authenticated."},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["unknown","sms","twitter","facebook","line","whatsapp","telegram","kakao","webmessaging","open","instagram"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"toAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"The messages sent on this communication channel.","items":{"$ref":"#/definitions/MessageDetails"}},"journeyContext":{"description":"A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"byoSmsIntegrationId":{"type":"string","description":"The internal id representing the customer supplied sms integration message."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"MessageDetails":{"type":"object","properties":{"messageId":{"type":"string","description":"UUID identifying the message media."},"messageURI":{"type":"string","format":"uri","description":"A URI for this message entity."},"messageStatus":{"type":"string","description":"Indicates the delivery status of the message.","enum":["queued","sent","failed","received","delivery-success","delivery-failed","read","removed","published"]},"messageSegmentCount":{"type":"integer","format":"int32","description":"The message segment count, greater than 1 if the message content was split into multiple parts for this message type, e.g. SMS character limits."},"messageTime":{"type":"string","format":"date-time","description":"The time when the message was sent or received. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"media":{"type":"array","description":"The media (images, files, etc) associated with this message, if any","items":{"$ref":"#/definitions/MessageMedia"}},"stickers":{"type":"array","description":"One or more stickers associated with this message, if any","items":{"$ref":"#/definitions/MessageSticker"}},"messageMetadata":{"description":"Information that describes the content of the message, if any","$ref":"#/definitions/ConversationMessageMetadata"},"errorInfo":{"description":"Provider specific error information for a communication.","$ref":"#/definitions/ErrorBody"}}},"MessageMedia":{"type":"object","properties":{"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The optional internet media type of the the media object. If null then the media type should be dictated by the url"},"contentLengthBytes":{"type":"integer","format":"int32","description":"The optional content length of the the media object, in bytes."},"name":{"type":"string","description":"The optional name of the the media object."},"id":{"type":"string","description":"The optional id of the the media object."}}},"MessageSticker":{"type":"object","properties":{"url":{"type":"string","description":"The location of the sticker, useful for retrieving it"},"id":{"type":"string","description":"The unique id of the the sticker object."}}},"PagelessDomainEntityListingEvaluationVersion":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/EvaluationVersion"}},"selfUri":{"type":"string","format":"uri"}}},"Participant":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"teamId":{"type":"string","description":"The team id that this participant is a member of when added to the conversation."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","agentRequested","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc.","items":{"type":"string"}},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"coachedParticipantId":{"type":"string","description":"If this participant is a coach, then this will be the id of the participant that is being coached."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/Call"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/Callback"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."}}},"PhoneNumberColumn":{"type":"object","properties":{"columnName":{"type":"string"},"type":{"type":"string"}}},"ScoredAgent":{"type":"object","properties":{"agent":{"description":"The agent","$ref":"#/definitions/DomainEntityRef"},"score":{"type":"integer","format":"int32","description":"Agent's score for the current conversation, from 0 - 100, higher being better"}}},"Screenshare":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"sharing":{"type":"boolean","description":"Indicates whether this participant is sharing their screen."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the screen share."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Segment":{"type":"object","required":["endTime","startTime"],"properties":{"startTime":{"type":"string","format":"date-time","description":"The timestamp when this segment began. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"type":{"type":"string","description":"The activity taking place for the participant in the segment."},"howEnded":{"type":"string","description":"A description of the event that ended the segment."},"disconnectType":{"type":"string","description":"A description of the event that disconnected the segment"}}},"SocialExpression":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"socialMediaId":{"type":"string","description":"A globally unique identifier for the social media."},"socialMediaHub":{"type":"string","description":"The social network of the communication"},"socialUserName":{"type":"string","description":"The user name for the communication."},"previewText":{"type":"string","description":"The text preview of the communication contents"},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the social expression."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"TopicDuration":{"type":"object","properties":{"totalMilliseconds":{"type":"integer","format":"int64","description":"The total duration of the topic phrase within the conversation","readOnly":true}}},"TopicOffset":{"type":"object","properties":{"wordCount":{"type":"integer","format":"int64","description":"Count of words before the topic ","readOnly":true},"characterCount":{"type":"integer","format":"int64","description":"Count of characters before the topic ","readOnly":true}}},"TranscriptTopic":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"topicPhrase":{"type":"string","description":"The phrase which detected the topic. ","readOnly":true},"transcriptPhrase":{"type":"string","description":"The transcript phrase which detected the topic.","readOnly":true},"confidence":{"type":"integer","format":"int32","description":"The detection confidence of the topic.","readOnly":true},"startTimeMilliseconds":{"type":"integer","format":"int64","description":"The start time of the topic phrase.","readOnly":true},"duration":{"$ref":"#/definitions/TopicDuration"},"offset":{"description":"Location of the phrase","readOnly":true,"$ref":"#/definitions/TopicOffset"},"recordingLocation":{"type":"integer","format":"int64","description":"Location of the phrase in the recording in milliseconds","readOnly":true}}},"TransferDestination":{"type":"object","properties":{"userId":{"type":"string","description":"The id of the user if the command destination is a user."},"address":{"type":"string","description":"The destination address if the command destination is an endpoint."}}},"TransferInitiator":{"type":"object","properties":{"userId":{"type":"string","description":"The id of the user who initiated the command if it was initiated by a user."}}},"TransferResponse":{"type":"object","properties":{"id":{"type":"string","description":"The id of the command."},"state":{"type":"string","description":"The state of the command.","enum":["Pending","Active","Complete","Canceled","Failed","Timeout","Unknown"]},"dateIssued":{"type":"string","format":"date-time","description":"The date/time that this command was issued. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"initiator":{"description":"The initiator of the command.","$ref":"#/definitions/TransferInitiator"},"modifiedBy":{"description":"The user or entity that modified the command.","$ref":"#/definitions/TransferResponseModifiedBy"},"destination":{"description":"The destination of the command.","$ref":"#/definitions/TransferDestination"},"transferType":{"type":"string","description":"The type of transfer to perform.","enum":["Attended","Unattended"]}}},"TransferResponseModifiedBy":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Video":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"audioMuted":{"type":"boolean","description":"Indicates whether this participant has muted their outgoing audio."},"videoMuted":{"type":"boolean","description":"Indicates whether this participant has muted/paused their outgoing video."},"sharingScreen":{"type":"boolean","description":"Indicates whether this participant is sharing their screen to the session."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the video."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"msids":{"type":"array","description":"List of media stream ids","items":{"type":"string"}},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Voicemail":{"type":"object","properties":{"id":{"type":"string","description":"The voicemail id"},"uploadStatus":{"type":"string","description":"current state of the voicemail upload","enum":["pending","complete","failed","timeout","none"]}}},"Wrapup":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified. This allows someone to save some temporary wrapup that will be used later."}}},"ArrayNode":{"type":"object"},"JsonCursorSearchResponse":{"type":"object","required":["results","types"],"properties":{"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"description":"Search results","$ref":"#/definitions/ArrayNode"},"aggregations":{"$ref":"#/definitions/ArrayNode"},"cursor":{"type":"string","description":"The page cursor"}}},"ConversationParticipantSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/ConversationParticipantSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type. Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["EXACT","DATE_RANGE"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"}}}},"ConversationParticipantSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"returnFields":{"type":"array","items":{"type":"string"}},"query":{"type":"array","items":{"$ref":"#/definitions/ConversationParticipantSearchCriteria"}},"cursor":{"type":"string"}}},"ConversationUser":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for this user."}}},"ConversationTagsUpdate":{"type":"object","required":["externalTag"],"properties":{"externalTag":{"type":"string","description":"The external tag associated with the conversation."}}},"ConversationSecureAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}},"version":{"type":"integer","format":"int32","description":"The version used to detect conflicting updates when using PUT. Not used for PATCH."}}},"ConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Conversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"FaxSendResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"uploadDestinationUri":{"type":"string","format":"uri"},"uploadMethodType":{"type":"string","enum":["SINGLE_PUT","MULTIPART_POST"]},"headers":{"type":"object","additionalProperties":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CoverSheet":{"type":"object","properties":{"notes":{"type":"string","description":"Text to be added to the coversheet"},"locale":{"type":"string","description":"Locale, e.g. = en-US"}}},"FaxSendRequest":{"type":"object","required":["addresses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"addresses":{"type":"array","description":"A list of outbound fax dialing addresses. E.g. +13175555555 or 3175555555","items":{"type":"string"}},"documentId":{"type":"string","description":"DocumentId of Content Management artifact. If Content Management document is not used for faxing, documentId should be null"},"contentType":{"type":"string","description":"The content type that is going to be uploaded. If Content Management document is used for faxing, contentType will be ignored","enum":["application/pdf","image/tiff","application/msword","application/vnd.oasis.opendocument.text","application/vnd.openxmlformats-officedocument.wordprocessingml.document"]},"workspace":{"description":"Workspace in which the document should be stored. If Content Management document is used for faxing, workspace will be ignored","$ref":"#/definitions/Workspace"},"coverSheet":{"description":"Data for coversheet generation.","$ref":"#/definitions/CoverSheet"},"timeZoneOffsetMinutes":{"type":"integer","format":"int32","description":"Time zone offset minutes from GMT"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Settings":{"type":"object","properties":{"communicationBasedACW":{"type":"boolean","description":"Communication Based ACW"},"includeNonAgentConversationSummary":{"type":"boolean","description":"Display communication summary"},"allowCallbackQueueSelection":{"type":"boolean","description":"Allow Callback Queue Selection"},"callbacksInheritRoutingFromInboundCall":{"type":"boolean","description":"Inherit callback routing data from inbound calls"},"completeAcwWhenAgentTransitionsOffline":{"type":"boolean","description":"Complete ACW When Agent Transitions Offline"},"totalActiveCallback":{"type":"boolean","description":"Exclude the 'interacting' duration from the handle calculations of callbacks"}}},"AfterCallWorkUpdate":{"type":"object","required":["afterCallWorkRequired"],"properties":{"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not after-call work must be completed for the communication. Can only be updated for connected communications."}}},"BulkCallbackPatchResponse":{"type":"object","properties":{"results":{"type":"array","description":"A list of the results from the bulk operation.","items":{"$ref":"#/definitions/BulkResult"}},"errorCount":{"type":"integer","format":"int32","description":"The number of errors from the bulk operation."},"errorIndexes":{"type":"array","description":"An index of where the errors are in the listing.","items":{"type":"integer","format":"int32"}}}},"BulkResult":{"type":"object","properties":{"error":{"description":"Error details if the operation failed.","$ref":"#/definitions/BulkError"},"entity":{"type":"object","description":"The result of the operation if it succeeded."}}},"BulkCallbackPatchRequest":{"type":"object","required":["patchCallbackRequests"],"properties":{"patchCallbackRequests":{"type":"array","description":"The list of requests to update callbacks in bulk","items":{"$ref":"#/definitions/PatchCallbackRequest"}}}},"PatchCallbackRequest":{"type":"object","required":["agentId","conversationId"],"properties":{"conversationId":{"type":"string","description":"The conversationId."},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback."},"agentId":{"type":"string","description":"The agentId."},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BulkCallbackDisconnectRequest":{"type":"object","required":["callbackDisconnectIdentifiers"],"properties":{"callbackDisconnectIdentifiers":{"type":"array","description":"The list of requests to disconnect callbacks in bulk","items":{"$ref":"#/definitions/CallbackDisconnectIdentifier"}}}},"CallbackDisconnectIdentifier":{"type":"object","required":["callbackId","conversationId"],"properties":{"conversationId":{"type":"string","description":"The Conversation Id."},"callbackId":{"type":"string","description":"The callback id."}}},"CallConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"recordingState":{"type":"string","enum":["none","active","paused"]},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"muted":{"type":"boolean","description":"Value is true when the call is muted."},"confined":{"type":"boolean","description":"Value is true when the call is confined."},"recording":{"type":"boolean","description":"Value is true when the call is being recorded."},"recordingState":{"type":"string","description":"The state of the call recording.","enum":["none","active","paused"]},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/DomainEntityRef"},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"documentId":{"type":"string","description":"The ID of the Content Management document if the call is a fax."},"faxStatus":{"description":"Extra fax information if the call is a fax.","$ref":"#/definitions/FaxStatus"},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a call monitor."},"coachedParticipantId":{"type":"string","description":"The ID of the participant being coached when performing a call coach."},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."},"consultParticipantId":{"type":"string","description":"The ID of the consult transfer target participant when performing a consult transfer."},"uuiData":{"type":"string","description":"User-to-User information which maps to a SIP header field defined in RFC7433. UUI data is used in the Public Switched Telephone Network (PSTN) for use cases described in RFC6567."},"bargedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the barge conference in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"securePause":{"type":"boolean","description":"True when the recording of this call is in secure pause status."},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"TransferRequest":{"type":"object","properties":{"transferType":{"type":"string","description":"The type of transfer to perform. Attended, where the initiating agent maintains ownership of the conversation until the intended recipient accepts the transfer, or Unattended, where the initiating agent immediately disconnects. Default is Unattended.","enum":["Attended","Unattended"]},"userId":{"type":"string","description":"The user ID of the transfer target."},"address":{"type":"string","description":"The user ID or queue ID of the transfer target. Address like a phone number can not be used for callbacks, but they can be used for other forms of communication."},"userName":{"type":"string","description":"The user name of the transfer target."},"queueId":{"type":"string","description":"The queue ID of the transfer target."},"voicemail":{"type":"boolean","description":"If true, transfer to the voicemail inbox of the participant that is being replaced."}}},"CreateCallResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateCallRequest":{"type":"object","properties":{"phoneNumber":{"type":"string","description":"The phone number to dial."},"callerId":{"type":"string","description":"The caller id phone number for this outbound call."},"callerIdName":{"type":"string","description":"The caller id name for this outbound call."},"callFromQueueId":{"type":"string","description":"The queue ID to call on behalf of."},"callQueueId":{"type":"string","description":"The queue ID to call."},"callUserId":{"type":"string","description":"The user ID to call."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to this call (if calling a queue)."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"languageId":{"type":"string","description":"The language skill ID to use for routing this call (if calling a queue)."},"routingSkillsIds":{"type":"array","description":"The skill ID's to use for routing this call (if calling a queue).","items":{"type":"string"}},"conversationIds":{"type":"array","description":"The list of existing call conversations to merge into a new ad-hoc conference.","items":{"type":"string"}},"participants":{"type":"array","description":"The list of participants to call to create a new ad-hoc conference.","items":{"$ref":"#/definitions/Destination"}},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"externalContactId":{"type":"string","description":"The external contact with which to associate the call."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"}}},"Destination":{"type":"object","required":["address"],"properties":{"address":{"type":"string","description":"Address or phone number."},"name":{"type":"string"},"userId":{"type":"string"},"queueId":{"type":"string"}}},"ConsultTransferResponse":{"type":"object","required":["destinationParticipantId"],"properties":{"destinationParticipantId":{"type":"string","description":"Participant ID to whom the call is being transferred."}}},"ConsultTransferUpdate":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking.","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"}}},"SetRecordingState":{"type":"object","properties":{"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings.","enum":["ACTIVE","PAUSED","NONE"]}}},"ParticipantAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}}}},"AssignedWrapupCode":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The duration in seconds of the wrap-up segment."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrap-up segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"MediaParticipantRequest":{"type":"object","properties":{"wrapup":{"description":"Wrap-up to assign to this participant.","$ref":"#/definitions/WrapupInput"},"state":{"type":"string","description":"The state to update to set for this participant's communications. Possible values are: 'connected' and 'disconnected'.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"recording":{"type":"boolean","description":"True to enable recording of this participant, otherwise false to disable recording."},"muted":{"type":"boolean","description":"True to mute this conversation participant."},"confined":{"type":"boolean","description":"True to confine this conversation participant. Should only be used for ad-hoc conferences"},"held":{"type":"boolean","description":"True to hold this conversation participant."},"wrapupSkipped":{"type":"boolean","description":"True to skip wrap-up for this participant."}}},"WrapupInput":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified. This allows someone to save some temporary wrapup that will be used later."},"disableEndTimeUpdates":{"type":"boolean","description":"Prevent updates to wrapup end time when set to true."}}},"MaxParticipants":{"type":"object","properties":{"maxParticipants":{"type":"integer","format":"int32","description":"The maximum number of participants that are allowed on a conversation."}}},"ConsultTransfer":{"type":"object","required":["destination","speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"destination":{"description":"Destination phone number and name.","$ref":"#/definitions/Destination"}}},"ConsultTransferToAgent":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"userId":{"type":"string","description":"The id of the internal user."},"userDisplayName":{"type":"string","description":"The name of the internal user."}}},"ConsultTransferToQueue":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"queueId":{"type":"string","description":"The id of the queue."},"queueName":{"type":"string","description":"The name of the queue."}}},"ConsultTransferToExternal":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"address":{"type":"string","description":"The address (like phone number) of the external contact."}}},"CallCommand":{"type":"object","required":["callNumber"],"properties":{"callNumber":{"type":"string","description":"The phone number to dial for this call."},"phoneColumn":{"type":"string","description":"For a dialer preview or scheduled callback, the phone column associated with the phone number"}}},"CallHistoryConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallHistoryParticipant"}},"direction":{"type":"string","description":"The direction of the call relating to the current user","enum":["inbound","outbound"]},"wentToVoicemail":{"type":"boolean","description":"Did the call end in the current user's voicemail"},"missedCall":{"type":"boolean","description":"Did the user not answer this conversation"},"startTime":{"type":"string","format":"date-time","description":"The time the user joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"wasConference":{"type":"boolean","description":"Was this conversation a conference"},"wasCallback":{"type":"boolean","description":"Was this conversation a callback"},"hadScreenShare":{"type":"boolean","description":"Did this conversation have a screen share session"},"hadCobrowse":{"type":"boolean","description":"Did this conversation have a cobrowse session"},"wasOutboundCampaign":{"type":"boolean","description":"Was this conversation associated with an outbound campaign"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallHistoryConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallHistoryConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallHistoryParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/User"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/Queue"},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/Group"},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"externalContact":{"description":"The PureCloud external contact","$ref":"#/definitions/ExternalContact"},"externalOrganization":{"description":"The PureCloud external organization","$ref":"#/definitions/ExternalOrganization"},"didInteract":{"type":"boolean","description":"Indicates whether the contact ever connected"},"sipResponseCodes":{"type":"array","description":"Indicates SIP Response codes associated with the participant","items":{"type":"integer","format":"int64"}},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"outboundCampaign":{"description":"The outbound campaign associated with the participant","$ref":"#/definitions/Campaign"}}},"Campaign":{"type":"object","required":["callerAddress","callerName","contactList","dialingMode","name","phoneColumns"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"The ContactList for this Campaign to dial.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The Queue for this Campaign to route calls to. Required for all dialing modes except agentless.","$ref":"#/definitions/DomainEntityRef"},"dialingMode":{"type":"string","description":"The strategy this Campaign will use for dialing.","enum":["agentless","preview","power","predictive","progressive","external"]},"script":{"description":"The Script to be displayed to agents that are handling outbound calls. Required for all dialing modes except agentless.","$ref":"#/definitions/DomainEntityRef"},"edgeGroup":{"description":"The EdgeGroup that will place the calls. Required for all dialing modes except preview.","$ref":"#/definitions/DomainEntityRef"},"site":{"description":"The identifier of the site to be used for dialing; can be set in place of an edge group.","$ref":"#/definitions/DomainEntityRef"},"campaignStatus":{"type":"string","description":"The current status of the Campaign. A Campaign may be turned 'on' or 'off'. Required for updates.","enum":["on","stopping","off","complete","invalid","forced_off","forced_stopping"]},"phoneColumns":{"type":"array","description":"The ContactPhoneNumberColumns on the ContactList that this Campaign should dial.","items":{"$ref":"#/definitions/PhoneColumn"}},"abandonRate":{"type":"number","format":"double","description":"The targeted compliance abandon rate percentage. Required for power and predictive campaigns."},"dncLists":{"type":"array","description":"DncLists for this Campaign to check before placing a call.","items":{"$ref":"#/definitions/DomainEntityRef"}},"callableTimeSet":{"description":"The callable time set for this campaign to check before placing a call.","$ref":"#/definitions/DomainEntityRef"},"callAnalysisResponseSet":{"description":"The call analysis response set to handle call analysis results from the edge. Required for all dialing modes except preview.","$ref":"#/definitions/DomainEntityRef"},"errors":{"type":"array","description":"A list of current error conditions associated with the campaign.","readOnly":true,"items":{"$ref":"#/definitions/RestErrorDetail"}},"callerName":{"type":"string","description":"The caller id name to be displayed on the outbound call."},"callerAddress":{"type":"string","example":"(555) 555-5555","description":"The caller id phone number to be displayed on the outbound call."},"outboundLineCount":{"type":"integer","format":"int32","description":"The number of outbound lines to be concurrently dialed. Only applicable to non-preview campaigns; only required for agentless."},"ruleSets":{"type":"array","description":"Rule sets to be applied while this campaign is dialing.","items":{"$ref":"#/definitions/DomainEntityRef"}},"skipPreviewDisabled":{"type":"boolean","description":"Whether or not agents can skip previews without placing a call. Only applicable for preview campaigns."},"previewTimeOutSeconds":{"type":"integer","format":"int64","description":"The number of seconds before a call will be automatically placed on a preview. A value of 0 indicates no automatic placement of calls. Only applicable to preview campaigns."},"alwaysRunning":{"type":"boolean","description":"Indicates (when true) that the campaign will remain on after contacts are depleted, allowing additional contacts to be appended/added to the contact list and processed by the still-running campaign. The campaign can still be turned off manually."},"contactSort":{"description":"The order in which to sort contacts for dialing, based on a column.","$ref":"#/definitions/ContactSort"},"contactSorts":{"type":"array","description":"The order in which to sort contacts for dialing, based on up to four columns.","items":{"$ref":"#/definitions/ContactSort"}},"noAnswerTimeout":{"type":"integer","format":"int32","description":"How long to wait before dispositioning a call as 'no-answer'. Default 30 seconds. Only applicable to non-preview campaigns."},"callAnalysisLanguage":{"type":"string","description":"The language the edge will use to analyze the call."},"priority":{"type":"integer","format":"int32","description":"The priority of this campaign relative to other campaigns that are running on the same queue. 5 is the highest priority, 1 the lowest."},"contactListFilters":{"type":"array","description":"Filter to apply to the contact list before dialing. Currently a campaign can only have one filter applied.","items":{"$ref":"#/definitions/DomainEntityRef"}},"division":{"description":"The division this campaign belongs to.","$ref":"#/definitions/DomainEntityRef"},"dynamicContactQueueingSettings":{"description":"Settings for dynamic queueing of contacts.","$ref":"#/definitions/DynamicContactQueueingSettings"},"maxCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be placed per agent on this campaign"},"callbackAutoAnswer":{"type":"boolean","description":"The option manages the auto-answer callback calls"},"dynamicLineBalancingSettings":{"description":"Dynamic line balancing settings","$ref":"#/definitions/DynamicLineBalancingSettings"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactSort":{"type":"object","properties":{"fieldName":{"type":"string"},"direction":{"type":"string","description":"The direction in which to sort contacts.","enum":["ASC","DESC"]},"numeric":{"type":"boolean","description":"Whether or not the column contains numeric data."}}},"DynamicContactQueueingSettings":{"type":"object","properties":{"sort":{"type":"boolean","description":"Whether to sort contacts dynamically"}}},"DynamicLineBalancingSettings":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Indicates that this campaign is subject of dynamic line balancing"},"relativeWeight":{"type":"integer","format":"int32","description":"Relative weight of this campaign in dynamic line balancing"}}},"PhoneColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the phone column."},"type":{"type":"string","description":"The type of the phone column. For example, 'cell' or 'home'."}}},"RestErrorDetail":{"type":"object","required":["error"],"properties":{"error":{"type":"string","description":"name of the error","readOnly":true},"details":{"type":"string","description":"additional information regarding the error","readOnly":true}}},"SetUuiDataRequest":{"type":"object","properties":{"uuiData":{"type":"string","description":"The value of the uuiData to set."}}},"CallbackConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallbackMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallbackConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallbackConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallbackMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"outboundPreview":{"description":"The outbound preview associated with this callback.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail associated with this callback.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The list of phone number to use for this callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the callback target."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"If true, the callback can be skipped."},"timeoutSeconds":{"type":"integer","format":"int32","description":"Duration in seconds before the callback will be auto-dialed."},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If absent, the callback will not be placed automatically but routed to an agent as per normal."},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"CallbackIdentifier":{"type":"object","required":["id","type"],"properties":{"type":{"type":"string","description":"The type of the associated callback participant","enum":["ACD","EXTERNAL"]},"id":{"type":"string","description":"The identifier of the callback"}}},"CreateCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/DomainEntityRef"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"CreateCallbackCommand":{"type":"object","required":["callbackNumbers"],"properties":{"scriptId":{"type":"string","description":"The identifier of the script to be used for the callback"},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback. Either queueId or routingData is required."},"routingData":{"description":"The routing data to be used for the callback. Either queueId or routingData is required.","$ref":"#/definitions/RoutingData"},"callbackUserName":{"type":"string","description":"The name of the party to be called back."},"callbackNumbers":{"type":"array","description":"A list of phone numbers for the callback.","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"countryCode":{"type":"string","description":"The country code to be associated with the callback numbers."},"validateCallbackNumbers":{"type":"boolean","description":"Whether or not to validate the callback numbers for phone number format."},"data":{"type":"object","description":"A map of key-value pairs containing additional data that can be associated to the callback. These values will appear in the attributes property on the conversation participant. Example: { \"notes\": \"ready to close the deal!\", \"customerPreferredName\": \"Doc\" }","additionalProperties":{"type":"string"}},"callerId":{"type":"string","description":"The phone number displayed to recipients when a phone call is placed as part of the callback. Must conform to the E.164 format. May be overridden by other settings in the system such as external trunk settings. Telco support for \"callerId\" varies."},"callerIdName":{"type":"string","description":"The name displayed to recipients when a phone call is placed as part of the callback. May be overridden by other settings in the system such as external trunk settings. Telco support for \"callerIdName\" varies."}}},"RoutingData":{"type":"object","required":["queueId"],"properties":{"queueId":{"type":"string","description":"The identifier of the routing queue"},"languageId":{"type":"string","description":"The identifier of a language to be considered in routing"},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"priority":{"type":"integer","format":"int32","description":"The priority for routing"},"skillIds":{"type":"array","description":"A list of skill identifiers to be considered in routing","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"A list of agents to be preferred in routing","items":{"type":"string"}},"scoredAgents":{"type":"array","description":"A list of scored agents for routing decisions. For Agent Owned Callbacks use one scored agent with a score of 100.","items":{"$ref":"#/definitions/ScoredAgent"}},"routingFlags":{"type":"array","description":"An array of flags indicating how the conversation should be routed. Use \"AGENT_OWNED_CALLBACK\" when creating an Agent Owned Callback.","items":{"type":"string"}}}},"PatchCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/DomainEntityRef"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"WebChatConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"member":{"description":"Chat Member","$ref":"#/definitions/WebChatMemberInfo"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WebChatMemberInfo":{"type":"object","required":["role"],"properties":{"id":{"type":"string","description":"The communicationId of this member."},"displayName":{"type":"string","description":"The display name of the member."},"firstName":{"type":"string","description":"The first name of the member."},"lastName":{"type":"string","description":"The last name of the member."},"email":{"type":"string","description":"The email address of the member."},"phoneNumber":{"type":"string","description":"The phone number of the member."},"avatarImageUrl":{"type":"string","format":"uri","description":"The url to the avatar image of the member."},"role":{"type":"string","description":"The role of the member, one of [agent, customer, acd, workflow]","enum":["AGENT","CUSTOMER","WORKFLOW","ACD"]},"joinDate":{"type":"string","format":"date-time","description":"The time the member joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"leaveDate":{"type":"string","format":"date-time","description":"The time the member left the conversation, or null if the member is still active in the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"authenticatedGuest":{"type":"boolean","description":"If true, the guest member is an authenticated guest."},"customFields":{"type":"object","description":"Any custom fields of information pertaining to this member.","additionalProperties":{"type":"string"}},"state":{"type":"string","description":"The connection state of this member.","enum":["CONNECTED","DISCONNECTED","ALERTING"]}}},"WebChatMessage":{"type":"object","required":["body","bodyType","conversation","sender","timestamp"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"description":"The identifier of the conversation","$ref":"#/definitions/WebChatConversation"},"sender":{"description":"The member who sent the message","$ref":"#/definitions/WebChatMemberInfo"},"body":{"type":"string","description":"The message body."},"bodyType":{"type":"string","description":"The purpose of the message within the conversation, such as a standard text entry versus a greeting.","enum":["standard","notice","member-join","member-leave","media-request"]},"timestamp":{"type":"string","format":"date-time","description":"The timestamp of the message, in ISO-8601 format"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WebChatMessageEntityList":{"type":"object","properties":{"pageSize":{"type":"integer","format":"int32"},"entities":{"type":"array","items":{"$ref":"#/definitions/WebChatMessage"}},"previousPage":{"type":"string"},"next":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"CreateWebChatMessageRequest":{"type":"object","required":["body"],"properties":{"body":{"type":"string","description":"The message body. Note that message bodies are limited to 4,000 characters."},"bodyType":{"type":"string","description":"The purpose of the message within the conversation, such as a standard text entry versus a greeting.","enum":["standard","notice","member-join","member-leave","media-request"]}}},"WebChatTyping":{"type":"object","required":["conversation","id","sender","timestamp"],"properties":{"id":{"type":"string","description":"The event identifier of this typing indicator event (useful to guard against event re-delivery"},"conversation":{"description":"The identifier of the conversation","$ref":"#/definitions/WebChatConversation"},"sender":{"description":"The member who sent the message","$ref":"#/definitions/WebChatMemberInfo"},"timestamp":{"type":"string","format":"date-time","description":"The timestamp of the message, in ISO-8601 format"}}},"ChatConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/ChatMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChatConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChatConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ChatMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"roomId":{"type":"string","description":"The ID of the chat room."},"avatarImageUrl":{"type":"string","description":"If available, the URI to the avatar image of this communication."}}},"CreateWebChatRequest":{"type":"object","required":["provider","queueId"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the chat conversation."},"provider":{"type":"string","description":"The name of the provider that is sourcing the web chat."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the langauge to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"customerName":{"type":"string","description":"The name of the customer participating in the web chat."}}},"CobrowseConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CobrowseMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CobrowseConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CobrowseConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CobrowseMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"EmailMessage":{"type":"object","required":["from","textBody","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"state":{"type":"string","description":"The state of the current draft.","enum":["Created","Ready","Edited"]},"draftType":{"type":"string","description":"The type of draft that need to be treated.","enum":["Reply","ReplyAll","Forward"]},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/EmailMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"subject":{"type":"string","description":"The subject of the email."},"messagesSent":{"type":"integer","format":"int32","description":"The number of messages that have been sent in this email conversation."},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}},"spam":{"type":"boolean","description":"Indicates if the inbound email was marked as spam."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."}}},"CopyAttachmentsRequest":{"type":"object","required":["attachments","sourceMessage"],"properties":{"sourceMessage":{"description":"A reference to the email message within the current conversation that owns the attachments to be copied","$ref":"#/definitions/DomainEntityRef"},"attachments":{"type":"array","description":"A list of attachments that will be copied from the source message to the current draft","items":{"$ref":"#/definitions/Attachment"}}}},"EmailMessagePreview":{"type":"object","required":["from","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBodyPreview":{"type":"string","description":"A truncated version of the textBody"},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"state":{"type":"string","description":"The state of the current draft.","enum":["Created","Ready","Edited"]},"draftType":{"type":"string","description":"The type of draft that need to be treated.","enum":["Reply","ReplyAll","Forward"]},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailMessagePreviewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailMessagePreview"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CreateEmailRequest":{"type":"object","required":["provider"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId"},"flowId":{"type":"string","description":"The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId"},"provider":{"type":"string","description":"The name of the provider that is sourcing the emails. The Provider \"PureCloud Email\" is reserved for native emails."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the language to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"},"direction":{"type":"string","description":"Specify OUTBOUND to send an email on behalf of a queue, or INBOUND to create an external conversation. An external conversation is one where the provider is not PureCloud based.","enum":["OUTBOUND","INBOUND"]},"htmlBody":{"type":"string","description":"An HTML body content of the email."},"textBody":{"type":"string","description":"A text body content of the email."},"externalContactId":{"type":"string","description":"The external contact with which the email should be associated. This field is only valid for OUTBOUND email."}}},"EmailsSettings":{"type":"object","properties":{"sendingSizeLimit":{"type":"integer","format":"int32"}}},"DraftManipulationRequest":{"type":"object","properties":{"translate":{"description":"A set of definitions to translate email attributes and correctly display date and time, for a given language","$ref":"#/definitions/HistoryHeadersTranslation"},"draftType":{"type":"string","description":"The kind of draft that as to be treated. Used to prefix response subject or auto-include information","enum":["Reply","ReplyAll","Forward"]}}},"HistoryHeadersTranslation":{"type":"object","required":["cc","forwardPrefix","from","language","replyPrefix","sent","subject","to"],"properties":{"from":{"type":"string","description":"A translation for the word \"from\", for the expected language"},"to":{"type":"string","description":"A translation for the word \"to\", for the expected language"},"cc":{"type":"string","description":"A translation for the word \"cc\", for the expected language"},"subject":{"type":"string","description":"A translation for the word \"subject\", for the expected language"},"replyPrefix":{"type":"string","description":"A translation for the subject prefix \"Reply\", for the expected language"},"forwardPrefix":{"type":"string","description":"A translation for the subject prefix \"Forward\", for the expected language"},"sent":{"type":"string","description":"A translation for the word \"sent\", for the expected language"},"language":{"type":"string","description":"The code of the expected language"},"timeZone":{"type":"string","description":"Timezone used by the agent, used to format the sent email date and time. If not defined, will default to UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"}}},"EmailMessageReply":{"type":"object","required":["from","textBody","to"],"properties":{"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true}}},"InboundMessageRequest":{"type":"object","required":["provider"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId"},"flowId":{"type":"string","description":"The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId"},"provider":{"type":"string","description":"The name of the provider that is sourcing the email such as Oracle, Salesforce, etc."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the language to use for routing."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"}}},"AgentlessEmailSendResponseDto":{"type":"object","required":["conversationId","dateCreated","fromAddress","senderType","toAddresses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversationId":{"type":"string","description":"The identifier of the conversation."},"senderType":{"type":"string","description":"The identifier of the external participant of the given conversation.","enum":["Outbound","Inbound","Integration"]},"fromAddress":{"description":"The sender of the message.","$ref":"#/definitions/EmailAddress"},"toAddresses":{"type":"array","description":"The recipient of the message. We currently support one recipient only.","items":{"$ref":"#/definitions/EmailAddress"}},"replyToAddress":{"description":"The address to use for reply.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the message."},"dateCreated":{"type":"string","format":"date-time","description":"The message creation timestamp. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentlessEmailSendRequestDto":{"type":"object","required":["fromAddress","senderType","toAddresses"],"properties":{"senderType":{"type":"string","description":"The direction of the message.","enum":["Outbound","Inbound","Integration"]},"conversationId":{"type":"string","description":"The identifier of the conversation. This must be an email interaction."},"fromAddress":{"description":"The sender of the message.","$ref":"#/definitions/EmailAddress"},"toAddresses":{"type":"array","description":"The recipient of the message. We currently support one recipient only.","items":{"$ref":"#/definitions/EmailAddress"}},"replyToAddress":{"description":"The address to use for reply.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the message."},"textBody":{"type":"string","description":"The Content of the message, in plain text."},"htmlBody":{"type":"string","description":"The Content of the message, in HTML. Links, images and styles are allowed"}}},"EmailSettings":{"type":"object","properties":{"multipleRouteDestinationsOnInboundEmailEnabled":{"type":"boolean","description":"This setting allows a single inbound email that contains multiple routes configured in Genesys Cloud to create a conversation per route. When this setting is disabled only a single conversation will be created"}}},"CachedMediaItem":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier for the cached media.","readOnly":true},"url":{"type":"string","description":"The URL that represents the external media that has been cached","readOnly":true},"downloadUrl":{"type":"string","description":"A URL to fetch the cached media","readOnly":true},"mediaType":{"type":"string","description":"The media type for the URL","readOnly":true},"contentLengthBytes":{"type":"integer","format":"int32","description":"The content length of the media represented by the URL, in bytes.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date the cached item was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateExpires":{"type":"string","format":"date-time","description":"The date the cached item expires and will be removed from the cache. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Defines an external media that has been ingested and cached by Genesys Cloud for conversation messaging"},"CachedMediaItemEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CachedMediaItem"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ConversationChannelMetadata":{"type":"object","properties":{},"description":"Information about the channel."},"ConversationContentAttachment":{"type":"object","required":["mediaType"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, a LINE sticker ID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."},"contentSizeBytes":{"type":"integer","format":"int64","description":"Size in bytes of the attachment content."}},"description":"Attachment object."},"ConversationContentButtonResponse":{"type":"object","required":["payload","text"],"properties":{"type":{"type":"string","description":"Describes the button that resulted in the Button Response.","enum":["Button","QuickReply"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Button response object representing the click of a structured message button, such as a quick reply."},"ConversationContentCard":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show in the title."},"description":{"type":"string","description":"Text to show in the description."},"image":{"type":"string","description":"URL of an image."},"video":{"type":"string","description":"URL of a video."},"defaultAction":{"description":"The default button action.","$ref":"#/definitions/ConversationContentCardAction"},"actions":{"type":"array","description":"An array of action objects.","items":{"$ref":"#/definitions/ConversationContentCardAction"}}},"description":"Card content object."},"ConversationContentCardAction":{"type":"object","properties":{"type":{"type":"string","description":"Describes the type of action.","enum":["Link","Postback","Unknown"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"Text to be returned as the payload from a ButtonResponse when a button is clicked. The payload and text are a combination which will have to be unique across each card and carousel in order to determine which button was clicked in that card or carousel."},"url":{"type":"string","description":"A URL of a web page to direct the user to."}},"description":"A card action that a user can take."},"ConversationContentCarousel":{"type":"object","required":["cards"],"properties":{"cards":{"type":"array","description":"An array of card objects.","items":{"$ref":"#/definitions/ConversationContentCard"}}},"description":"Carousel content object."},"ConversationContentLocation":{"type":"object","properties":{"url":{"type":"string","description":"URL of the Location."},"address":{"type":"string","description":"Location postal address."},"text":{"type":"string","description":"Location name."},"latitude":{"type":"number","format":"double","description":"Latitude of the location."},"longitude":{"type":"number","format":"double","description":"Longitude of the location."}},"description":"Location object."},"ConversationContentNotificationTemplate":{"type":"object","required":["body"],"properties":{"id":{"type":"string","description":"The identifier of the message template in 'your-namespace@your-template-id/name' format. For External vendor (e.g WhatsApp), 'your-namespace@your-template-name'. For GenesysCloud canned response message template use 'cannedresponse' as your-namespace and use response ID as your-template-id (e.g. response ID=1234 then 'cannedresponse@1234')"},"language":{"type":"string","description":"Template language."},"header":{"description":"The template header.","$ref":"#/definitions/ConversationNotificationTemplateHeader"},"body":{"description":"The template body.","$ref":"#/definitions/ConversationNotificationTemplateBody"},"footer":{"description":"The template footer.","$ref":"#/definitions/ConversationNotificationTemplateFooter"}},"description":"Template notification object."},"ConversationContentQuickReply":{"type":"object","required":["payload","text"],"properties":{"text":{"type":"string","description":"Text to show inside the quick reply. This is also used as the response text after clicking on the quick reply."},"payload":{"type":"string","description":"Content of the payload included in the quick reply response. Could be an ID identifying the quick reply response."},"image":{"type":"string","description":"URL of an image associated with the quick reply."},"action":{"type":"string","description":"Specifies the type of action that is triggered upon clicking the quick reply.","enum":["Message"]}},"description":"Quick reply object."},"ConversationContentQuickReplyV2":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show as the title of the quick reply."},"actions":{"type":"array","description":"An array of quick reply objects.","items":{"$ref":"#/definitions/ConversationContentQuickReply"}}},"description":"Quick reply object V2."},"ConversationContentStory":{"type":"object","properties":{"type":{"type":"string","description":"Type of ephemeral story attachment.","enum":["Mention","Reply"]},"url":{"type":"string","description":"URL to the ephemeral story."},"replyToId":{"type":"string","description":"ID of the ephemeral story being replied to."}},"description":"An ephemeral story."},"ConversationContentText":{"type":"object","required":["body"],"properties":{"type":{"type":"string","description":"Type of text content (Deprecated).","enum":["Text"]},"body":{"type":"string","description":"Text to be shown for this content element."}},"description":"Message content element containing text only."},"ConversationEventCoBrowse":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of CoBrowse event.","enum":["Offering","OfferingExpired","OfferingAccepted","OfferingRejected"]},"sessionId":{"type":"string","description":"The CoBrowse session ID."},"sessionJoinToken":{"type":"string","description":"The CoBrowse session join token."}},"description":"A CoBrowse event."},"ConversationEventPresence":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Presence event.","enum":["Join","Disconnect","Clear","SignIn"]}},"description":"A Presence event."},"ConversationEventTyping":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Typing event.","enum":["On"]},"duration":{"type":"integer","format":"int64","description":"The duration of the Typing event in milliseconds.","readOnly":true}},"description":"A Typing event."},"ConversationEventVideo":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Video event.","enum":["Offering","OfferingExpired","OfferingAccepted","OfferingRejected"]},"offeringId":{"type":"string","description":"The Video offering ID."},"jwt":{"type":"string","description":"The Video offering JWT token."}},"description":"A Video event."},"ConversationMessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","ButtonResponse","Story","Mention","Card","Carousel","Text","QuickReplyV2","Unknown"]},"location":{"description":"Location content.","$ref":"#/definitions/ConversationContentLocation"},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ConversationContentAttachment"},"quickReply":{"description":"Quick reply content.","$ref":"#/definitions/ConversationContentQuickReply"},"buttonResponse":{"description":"Button response content.","$ref":"#/definitions/ConversationContentButtonResponse"},"template":{"description":"Template notification content.","$ref":"#/definitions/ConversationContentNotificationTemplate"},"story":{"description":"Ephemeral story content.","$ref":"#/definitions/ConversationContentStory"},"card":{"description":"Card content","$ref":"#/definitions/ConversationContentCard"},"carousel":{"description":"Carousel content","$ref":"#/definitions/ConversationContentCarousel"},"text":{"description":"Text content.","$ref":"#/definitions/ConversationContentText"},"quickReplyV2":{"description":"Quick reply V2 content.","$ref":"#/definitions/ConversationContentQuickReplyV2"}},"description":"Message content element. If contentType = \"Attachment\" only one item is allowed."},"ConversationMessageEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["CoBrowse","Typing","Presence","Video","Unknown"]},"coBrowse":{"description":"CoBrowse event.","$ref":"#/definitions/ConversationEventCoBrowse"},"typing":{"description":"Typing event.","$ref":"#/definitions/ConversationEventTyping"},"presence":{"description":"Presence event.","$ref":"#/definitions/ConversationEventPresence"},"video":{"description":"Video event.","$ref":"#/definitions/ConversationEventVideo"}},"description":"Message event element. Examples include: system messages, typing indicators, cobrowse offerings."},"ConversationMessagingChannel":{"type":"object","properties":{"id":{"type":"string","description":"The integration ID.","readOnly":true},"platform":{"type":"string","description":"The provider type.","readOnly":true,"enum":["Twitter","Facebook","Instagram","Line","Whatsapp","WebMessaging","Open","Sms"]},"messageId":{"type":"string","description":"Unique provider ID of the message such as a Facebook message ID.","readOnly":true},"to":{"description":"Information about the recipient the message is sent to.","readOnly":true,"$ref":"#/definitions/ConversationMessagingToRecipient"},"from":{"description":"Information about the recipient the message is received from.","readOnly":true,"$ref":"#/definitions/ConversationMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Time the message was edited. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateDeleted":{"type":"string","format":"date-time","description":"Time the message was deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}},"description":"Channel-specific information that describes the message and the message channel/provider."},"ConversationMessagingFromRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"image":{"type":"string","description":"URL of an image that represents the recipient."},"firstName":{"type":"string","description":"First name of the recipient."},"lastName":{"type":"string","description":"Last name of the recipient."},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","readOnly":true,"items":{"$ref":"#/definitions/ConversationRecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is received from."},"ConversationMessagingToRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","readOnly":true,"items":{"$ref":"#/definitions/ConversationRecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is sent to."},"ConversationNormalizedMessage":{"type":"object","required":["type"],"properties":{"id":{"type":"string","description":"Unique ID of the message. Message receipts will have the same ID as the message they reference.","readOnly":true},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","readOnly":true,"$ref":"#/definitions/ConversationMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text","Structured","Receipt","Event","Message","Unknown"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/ConversationMessageContent"}},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/ConversationMessageEvent"}},"status":{"type":"string","description":"Message receipt status, only used with type Receipt.","readOnly":true,"enum":["Sent","Delivered","Read","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","readOnly":true,"items":{"$ref":"#/definitions/ConversationReason"}},"originatingEntity":{"type":"string","description":"Specifies if this message was sent by a human agent or bot. The platform may use this to apply appropriate provider policies.","enum":["Human","Bot"]},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected.","readOnly":true},"direction":{"type":"string","description":"The direction of the message.","readOnly":true,"enum":["Inbound","Outbound"]},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}},"byoSmsIntegrationId":{"type":"string","description":"The internal id representing the customer supplied sms integration message."}},"description":"General rich media message structure with normalized feature support across many messaging channels."},"ConversationNotificationTemplateBody":{"type":"object","required":["parameters"],"properties":{"text":{"type":"string","description":"Body text. For WhatsApp, ignored."},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/ConversationNotificationTemplateParameter"}}},"description":"Template body object."},"ConversationNotificationTemplateFooter":{"type":"object","properties":{"text":{"type":"string","description":"Footer text. For WhatsApp, ignored."}},"description":"Template footer object."},"ConversationNotificationTemplateHeader":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Template header type.","enum":["Text","Media"]},"text":{"type":"string","description":"Header text. For WhatsApp, ignored."},"media":{"description":"Media template header image.","$ref":"#/definitions/ConversationContentAttachment"},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/ConversationNotificationTemplateParameter"}}},"description":"Template header object."},"ConversationNotificationTemplateParameter":{"type":"object","required":["text"],"properties":{"name":{"type":"string","description":"Parameter name."},"text":{"type":"string","description":"Parameter text value."}},"description":"Template parameters for placeholders in template."},"ConversationReason":{"type":"object","required":["message"],"properties":{"code":{"type":"string","description":"The reason code for the failed message receipt.","enum":["MessageExpired","RateLimited","MessageNotAllowed","GeneralError","UnsupportedMessage","UnknownMessage","InvalidMessageStructure","InvalidDestination","ServerError","MediaTypeNotAllowed","InvalidMediaContentLength","RecipientOptedOut"]},"message":{"type":"string","description":"Description of the reason for the failed message receipt."}},"description":"Reasons for a failed message receipt."},"ConversationRecipientAdditionalIdentifier":{"type":"object","required":["type","value"],"properties":{"type":{"type":"string","description":"Type of the Identifier","readOnly":true,"enum":["Deployment","Subject","Unknown"]},"value":{"type":"string","description":"The Identifier value.","readOnly":true}},"description":"Additional identifiers for describing messaging recipient."},"MessageData":{"type":"object","required":["status","textBody","timestamp"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"providerMessageId":{"type":"string","description":"The unique identifier of the message from provider"},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"fromAddress":{"type":"string","description":"The sender of the text message."},"toAddress":{"type":"string","description":"The recipient of the text message."},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"messengerType":{"type":"string","description":"Type of text messenger.","enum":["sms","facebook","twitter","line","whatsapp","webmessaging","instagram","open"]},"textBody":{"type":"string","description":"The body of the text message. (Deprecated - Instead use normalizedMessage.text)"},"status":{"type":"string","description":"The status of the message.","enum":["queued","sent","failed","received","delivery-success","delivery-failed","read","removed","published"]},"media":{"type":"array","description":"The media details associated to a message. (Deprecated - Instead use normalizedMessage.content[index].attachment)","items":{"$ref":"#/definitions/MessageMedia"}},"stickers":{"type":"array","description":"The sticker details associated to a message. (Deprecated - Instead use normalizedMessage.content[index].attachment","items":{"$ref":"#/definitions/MessageSticker"}},"normalizedMessage":{"description":"The message into normalized format","readOnly":true,"$ref":"#/definitions/ConversationNormalizedMessage"},"normalizedReceipts":{"type":"array","description":"The delivery event associated with this message in normalized format, if the message direction was outbound","readOnly":true,"items":{"$ref":"#/definitions/ConversationNormalizedMessage"}},"createdBy":{"description":"User who sent this message.","$ref":"#/definitions/User"},"conversationId":{"type":"string","description":"The id of the conversation of this message."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessageConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/MessageMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessageConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessageConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessageMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"toAddress":{"description":"Address for the participant on receiving side of the message conversation. If the address is a phone number, E.164 format is recommended.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address for the participant on the sending side of the message conversation. If the address is a phone number, E.164 format is recommended.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"Message instance details on the communication.","items":{"$ref":"#/definitions/MessageDetails"}},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["unknown","sms","twitter","facebook","line","whatsapp","telegram","kakao","webmessaging","open","instagram"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"authenticated":{"type":"boolean","description":"If true, the participant member is authenticated."},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a message monitor."},"monitoredParticipant":{"description":"The participant being monitored when performing a message monitor.","$ref":"#/definitions/AddressableEntityRef"}}},"AdditionalMessage":{"type":"object","required":["textBody"],"properties":{"textBody":{"type":"string","description":"The body of the text message. Maximum character counts are: SMS - 765 characters, other channels - 2000 characters."},"mediaIds":{"type":"array","description":"The media ids associated with the text message. See https://developer.genesys.cloud/api/rest/v2/conversations/messaging-media-upload for example usage.","items":{"type":"string"}},"stickerIds":{"type":"array","description":"The sticker ids associated with the text message.","items":{"type":"string"}},"messagingTemplate":{"description":"The messaging template use to send a predefined canned response with the message","$ref":"#/definitions/MessagingTemplateRequest"}}},"MessagingTemplateRequest":{"type":"object","properties":{"responseId":{"type":"string","description":"A Response Management response identifier for a messaging template defined response"},"parameters":{"type":"array","description":"A list of Response Management response substitutions for the response's messaging template","items":{"$ref":"#/definitions/TemplateParameter"}}}},"TemplateParameter":{"type":"object","properties":{"id":{"type":"string","description":"Response substitution identifier"},"value":{"type":"string","description":"Response substitution value"}}},"TextMessageListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessageData"}}}},"OpenMessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element. If contentType = \"Attachment\" only one item is allowed.","enum":["Attachment"]},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ConversationContentAttachment"}},"description":"Message content element."},"OpenMessagingChannel":{"type":"object","required":["from","time","to"],"properties":{"id":{"type":"string","description":"The Messaging Platform integration ID.","readOnly":true},"platform":{"type":"string","description":"The provider type.","readOnly":true,"enum":["Open"]},"type":{"type":"string","description":"Specifies if this message is part of a private or public conversation.","enum":["Private"]},"messageId":{"type":"string","description":"Unique provider ID of the message such as a Facebook message ID."},"to":{"description":"Information about the recipient the message is sent to.","$ref":"#/definitions/OpenMessagingToRecipient"},"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metadata":{"description":"Information about the channel.","$ref":"#/definitions/ConversationChannelMetadata"}},"description":"Channel-specific information that describes the message and the message channel/provider."},"OpenMessagingFromRecipient":{"type":"object","required":["id","idType"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient."},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","enum":["Email","Phone","Opaque"]},"firstName":{"type":"string","description":"First name of the recipient."},"lastName":{"type":"string","description":"Last name of the recipient."},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient."}},"description":"Information about the recipient the message is received from."},"OpenMessagingToRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient."}},"description":"Information about the recipient the message is sent to."},"OpenNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message. This ID is generated by Messaging Platform. Message receipts will have the same ID as the message they reference, as such should only be set when sending a message receipt."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text","Receipt"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenMessageContent"}},"status":{"type":"string","description":"Message receipt status, only used with type Receipt.","enum":["Sent","Delivered","Read","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."},"direction":{"type":"string","description":"The direction of the message.","enum":["Inbound","Outbound"]},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"CreateOutboundMessagingConversationRequest":{"type":"object","required":["queueId","toAddress","toAddressMessengerType"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to be associated with the message. This will determine the fromAddress of the message."},"toAddress":{"type":"string","description":"The messaging address of the recipient of the message. For an SMS messenger type, the phone number address must be in E.164 format. E.g. +13175555555 or +34234234234. For open messenger type, any string within the outbound.open.messaging.to.address.characters.max limit can be used. For whatsapp messenger type, use a Whatsapp ID of a phone number. E.g for a E.164 formatted phone number `+13175555555`, a Whatsapp ID would be 13175555555"},"toAddressMessengerType":{"type":"string","description":"The messaging address messenger type.","enum":["sms","open","whatsapp"]},"useExistingConversation":{"type":"boolean","description":"An override to use an existing conversation. \nIf set to true, an existing conversation will be used if there is one within the conversation window. \nIf set to false, create request fails if there is a conversation within the conversation window."},"externalContactId":{"type":"string","description":"The external contact with which the message will be associated."}}},"MessageMediaData":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The detected internet media type of the the media object. If null then the media type should be dictated by the url."},"contentLengthBytes":{"type":"integer","format":"int32","description":"The optional content length of the the media object, in bytes."},"uploadUrl":{"type":"string","description":"The URL returned to upload an attachment"},"status":{"type":"string","description":"The status of the media, indicates if the media is in the process of uploading. If the upload fails, the media becomes invalid","readOnly":true,"enum":["uploading","valid","invalid"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SendAgentlessOutboundMessageResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversationId":{"type":"string","description":"The identifier of the conversation."},"fromAddress":{"type":"string","description":"The sender of the message."},"toAddress":{"type":"string","description":"The recipient of the message."},"messengerType":{"type":"string","description":"Type of messenger.","enum":["sms","whatsapp","open"]},"textBody":{"type":"string","description":"The body of the text message."},"messagingTemplate":{"description":"The messaging template sent","$ref":"#/definitions/MessagingTemplateRequest"},"useExistingActiveConversation":{"type":"boolean","description":"Use an existing active conversation to send the agentless outbound message. Set this parameter to 'true' to use active conversation. Default value: false"},"message":{"description":"Sent agentless outbound message in normalized format","$ref":"#/definitions/MessageData"},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"user":{"description":"Details of the user created the job","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"SendAgentlessOutboundMessageRequest":{"type":"object","required":["fromAddress","toAddress","toAddressMessengerType"],"properties":{"fromAddress":{"type":"string","description":"The messaging address of the sender of the message. For an SMS messenger type, this must be a currently provisioned SMS phone number. For a WhatsApp messenger type use the provisioned WhatsApp integration’s ID"},"toAddress":{"type":"string","description":"The messaging address of the recipient of the message. For an SMS messenger type, the phone number address must be in E.164 format. E.g. +13175555555 or +34234234234. For WhatsApp messenger type, use a WhatsApp ID of a phone number. E.g for a E.164 formatted phone number `+13175555555`, a WhatsApp ID would be 13175555555"},"toAddressMessengerType":{"type":"string","description":"The recipient messaging address messenger type.","enum":["sms","whatsapp","open"]},"textBody":{"type":"string","description":"The text of the message to send. This field is required in the case of SMS messenger type. Maximum character counts are: SMS - 765 characters, other channels - 2000 characters."},"messagingTemplate":{"description":"The messaging template to use in the case of WhatsApp messenger type. This field is required when using WhatsApp messenger type","$ref":"#/definitions/MessagingTemplateRequest"},"useExistingActiveConversation":{"type":"boolean","description":"Use an existing active conversation to send the agentless outbound message. Set this parameter to 'true' to use active conversation. Default value: false"}}},"OpenEventNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message generated by Messaging Platform."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Event"]},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/OpenMessageEvent"}}},"description":"Open Messaging rich media message structure"},"OpenMessageEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["Typing"]},"typing":{"description":"Typing event.","$ref":"#/definitions/ConversationEventTyping"}},"description":"Message event element."},"OpenEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["Typing"]}},"description":"Message event element."},"OpenInboundMessagingChannel":{"type":"object","required":["from","time"],"properties":{"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}},"description":"Open Channel-specific information that describes the message and the message channel/provider."},"OpenInboundNormalizedEvent":{"type":"object","required":["channel","events"],"properties":{"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessagingChannel"},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/OpenEvent"}}},"description":"Open Event Messaging rich media message structure"},"OpenMessageNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message generated by Messaging Platform."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenMessageContent"}},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"OpenContentAttachment":{"type":"object","required":["mediaType","mime","url"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, middleware media UUID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."}},"description":"Attachment object."},"OpenInboundMessageContent":{"type":"object","properties":{"attachment":{"description":"Attachment content.","$ref":"#/definitions/OpenContentAttachment"}},"description":"Message content element."},"OpenInboundMessageMessagingChannel":{"type":"object","required":["from","time"],"properties":{"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"messageId":{"type":"string","description":"Unique provider ID of the message."},"metadata":{"description":"Additional Custom Information about the channel.","$ref":"#/definitions/ConversationChannelMetadata"}},"description":"Open Channel-specific information that describes the message and the message channel/provider, with additional message information"},"OpenInboundNormalizedMessage":{"type":"object","required":["channel"],"properties":{"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessageMessagingChannel"},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenInboundMessageContent"}},"metadata":{"type":"object","description":"Additional metadata about this message to capture non-channel specific data.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"ContentButtonResponse":{"type":"object","required":["payload","text","type"],"properties":{"id":{"type":"string","description":"An ID assigned to the button response (Deprecated)."},"type":{"type":"string","description":"Describes the button that resulted in the Button Response.","enum":["Button","QuickReply"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Button response object representing the click of a structured message button, such as a quick reply."},"OpenReceiptNormalizedMessage":{"type":"object","required":["channel","direction","id","status","type"],"properties":{"id":{"type":"string","description":"The original unique message Id generated by the messaging platform, that this receipt message is referencing."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Receipt"]},"status":{"type":"string","description":"Message receipt status.","enum":["Sent","Delivered","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."},"direction":{"type":"string","description":"The direction of the message.","enum":["Inbound","Outbound"]}},"description":"Open Messaging rich media message structure"},"OpenInboundMessagingReceiptChannel":{"type":"object","required":["time","to"],"properties":{"to":{"description":"Information about the recipient the message is intended for.","$ref":"#/definitions/OpenMessagingToRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}},"description":"Open Channel-specific information that describes the message and the message channel/provider."},"OpenInboundNormalizedReceipt":{"type":"object","required":["channel","id","status"],"properties":{"id":{"type":"string","description":"The original unique message Id generated by the messaging platform, that this receipt message is referencing."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessagingReceiptChannel"},"status":{"type":"string","description":"Message receipt status.","enum":["Sent","Delivered","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."}},"description":"Open Messaging rich media message structure"},"MessageTypingEventRequest":{"type":"object","required":["typing"],"properties":{"typing":{"description":"Typing event","$ref":"#/definitions/ConversationEventTyping"},"dateSent":{"type":"string","format":"date-time","description":"The time when the message typing event was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ContentSetting":{"type":"object","properties":{"story":{"description":"Settings relating to facebook and instagram stories feature","$ref":"#/definitions/StorySetting"}}},"EventSetting":{"type":"object","properties":{"typing":{"description":"Settings regarding typing events","$ref":"#/definitions/TypingSetting"}}},"InboundOnlySetting":{"type":"object","properties":{"inbound":{"type":"string","enum":["Enabled","Disabled"]}}},"MediaType":{"type":"object","properties":{"type":{"type":"string","description":"The media type string as defined by RFC 2046. You can define specific types such as 'image/jpeg', 'video/mpeg', or specify wild cards for a range of types, 'image/*', or all types '*/*'. See https://www.iana.org/assignments/media-types/media-types.xhtml for a list of registered media types."}},"description":"Media type definition"},"MediaTypeAccess":{"type":"object","properties":{"inbound":{"type":"array","description":"List of media types allowed for inbound messages from customers. If inbound messages from a customer contain media that is not in this list, the media will be dropped from the outbound message.","items":{"$ref":"#/definitions/MediaType"}},"outbound":{"type":"array","description":"List of media types allowed for outbound messages to customers. If an outbound message is sent that contains media that is not in this list, the message will not be sent.","items":{"$ref":"#/definitions/MediaType"}}},"description":"Media type access definitions"},"MediaTypes":{"type":"object","properties":{"allow":{"description":"Specify allowed media types for inbound and outbound messages. If this field is empty, all inbound and outbound media will be blocked.","$ref":"#/definitions/MediaTypeAccess"}},"description":"Media types"},"MessagingIntegration":{"type":"object","required":["id","messengerType","name","version"],"properties":{"id":{"type":"string","description":"A unique Integration Id","readOnly":true},"name":{"type":"string","description":"The name of the Integration","readOnly":true},"supportedContent":{"description":"Defines the SupportedContent profile configured for an integration","$ref":"#/definitions/SupportedContentReference"},"messagingSetting":{"$ref":"#/definitions/MessagingSettingReference"},"status":{"type":"string","description":"The status of the Integration","readOnly":true,"enum":["Active","Inactive","Error","Starting","Incomplete","Deleting","DeletionFailed"]},"messengerType":{"type":"string","description":"The type of Messaging Integration","readOnly":true,"enum":["sms","facebook","twitter","line","whatsapp","webmessaging","instagram","open"]},"recipient":{"description":"The recipient associated to the Integration. This recipient is used to associate a flow to an integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date this Integration was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date this Integration was modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"createdBy":{"description":"User reference that created this Integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User reference that last modified this Integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"version":{"type":"integer","format":"int32","description":"Version number required for updates.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessagingIntegrationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessagingIntegration"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessagingSettingReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The messaging Setting unique identifier associated with this integration"},"name":{"type":"string","description":"The messaging Setting profile name","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The messaging Setting profile URI","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Date this messaging Setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date this messaging Setting was modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"string","description":"Version number"},"createdBy":{"description":"User reference that created this Setting","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"updatedBy":{"description":"User reference that modified this Setting","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"content":{"description":"Settings relating to message contents","$ref":"#/definitions/ContentSetting"},"event":{"description":"Settings relating to events which may occur","$ref":"#/definitions/EventSetting"}},"description":"Messaging Setting for messaging platform integrations"},"SettingDirection":{"type":"object","properties":{"inbound":{"type":"string","description":"Status for the Inbound Direction","enum":["Enabled","Disabled"]},"outbound":{"type":"string","description":"Status for the Outbound Direction","enum":["Enabled","Disabled"]}}},"StorySetting":{"type":"object","properties":{"mention":{"description":"Setting relating to Story Mentions","$ref":"#/definitions/InboundOnlySetting"},"reply":{"description":"Setting relating to Story Replies","$ref":"#/definitions/InboundOnlySetting"}}},"SupportedContentReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The SupportedContent unique identifier associated with this integration"},"name":{"type":"string","description":"The SupportedContent profile name","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The SupportedContent profile URI","readOnly":true},"mediaTypes":{"description":"Media types definition for the supported content","readOnly":true,"$ref":"#/definitions/MediaTypes"}},"description":"Reference to supported content profile associated with the integration"},"TypingSetting":{"type":"object","properties":{"on":{"description":"Should typing indication Events be sent","$ref":"#/definitions/SettingDirection"}}},"ConversationThreadingWindow":{"type":"object","required":["settings"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"settings":{"type":"array","description":"The conversation threading window timeout (Minutes) for each messaging type","items":{"$ref":"#/definitions/ConversationThreadingWindowSetting"}},"defaultTimeoutMinutes":{"type":"integer","format":"int64","description":"The default conversation threading window timeout (Minutes)","readOnly":true}}},"ConversationThreadingWindowSetting":{"type":"object","required":["messengerType","timeoutInMinutes"],"properties":{"messengerType":{"type":"string","description":"The type of messenger","enum":["sms","facebook","twitter","line","whatsapp","webmessaging","instagram","open"]},"timeoutInMinutes":{"type":"integer","format":"int64","description":"The conversation threading window timeout (Minutes) of specified messenger type"}}},"FacebookAppCredentials":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"Genesys Cloud Facebook App Id","readOnly":true}}},"FacebookIntegration":{"type":"object","required":["appId","id","name","version"],"properties":{"id":{"type":"string","description":"A unique Integration Id.","readOnly":true},"name":{"type":"string","description":"The name of the Facebook Integration"},"supportedContent":{"description":"Defines the SupportedContent profile configured for an integration","$ref":"#/definitions/SupportedContentReference"},"messagingSetting":{"$ref":"#/definitions/MessagingSettingReference"},"appId":{"type":"string","description":"The App Id from Facebook messenger"},"pageId":{"type":"string","description":"The Page Id from Facebook messenger"},"pageName":{"type":"string","description":"The name of the Facebook page","readOnly":true},"pageProfileImageUrl":{"type":"string","description":"The url of the profile image of the Facebook page","readOnly":true},"status":{"type":"string","description":"The status of the Facebook Integration"},"recipient":{"description":"The recipient reference associated to the Facebook Integration. This recipient is used to associate a flow to an integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date this Integration was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this Integration was modified. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"callableTimes":{"type":"array","description":"The list of CallableTimes for which it is acceptable to place outbound calls.","items":{"$ref":"#/definitions/CallableTime"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignTimeSlot":{"type":"object","required":["day","startTime","stopTime"],"properties":{"startTime":{"type":"string","example":"08:00:00","description":"The start time of the interval as an ISO-8601 string, i.e. HH:mm:ss"},"stopTime":{"type":"string","example":"08:00:00","description":"The end time of the interval as an ISO-8601 string, i.e. HH:mm:ss"},"day":{"type":"integer","format":"int32","example":1,"description":"The day of the interval. Valid values: [1-7], representing Monday through Sunday"}}},"CallableTimeSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallableTimeSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactCallbackRequest":{"type":"object","required":["campaignId","contactId","contactListId","phoneColumn","schedule"],"properties":{"campaignId":{"type":"string","description":"Campaign identifier"},"contactListId":{"type":"string","description":"Contact list identifier"},"contactId":{"type":"string","description":"Contact identifier"},"phoneColumn":{"type":"string","description":"Name of the phone column containing the number to be called"},"schedule":{"type":"string","description":"The scheduled time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ\", example = \"2016-01-02T16:59:59\""}}},"CampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"recording":{"type":"boolean","description":"True if this call is being recorded."},"recordingState":{"type":"string","description":"State of recording on this call.","enum":["none","active","paused"]},"muted":{"type":"boolean","description":"True if this call is muted so that remote participants can't hear any audio from this end."},"confined":{"type":"boolean","description":"True if this call is held and the person on this side hears hold music."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"securePause":{"type":"boolean","description":"True when the recording of this call is in secure pause status."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"errorInfo":{"$ref":"#/definitions/ErrorInfo"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","endpoint.donotdisturb","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"CallbackBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback. 0 means the automatic placement is disabled."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"callerId":{"type":"string","description":"The phone number displayed to recipients of the phone call. The value should conform to the E164 format."},"callerIdName":{"type":"string","description":"The name displayed to recipients of the phone call."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"CampaignInteraction":{"type":"object","properties":{"id":{"type":"string"},"campaign":{"$ref":"#/definitions/DomainEntityRef"},"agent":{"$ref":"#/definitions/DomainEntityRef"},"contact":{"$ref":"#/definitions/DomainEntityRef"},"destinationAddress":{"type":"string"},"activePreviewCall":{"type":"boolean","description":"Boolean value if there is an active preview call on the interaction"},"lastActivePreviewWrapupTime":{"type":"string","format":"date-time","description":"The time when the last preview of the interaction was wrapped up. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The time when dialer created the interaction. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callPlacedTime":{"type":"string","format":"date-time","description":"The time when the agent or system places the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callRoutedTime":{"type":"string","format":"date-time","description":"The time when the agent was connected to the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"previewConnectedTime":{"type":"string","format":"date-time","description":"The time when the customer and routing participant are connected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queue":{"$ref":"#/definitions/DomainEntityRef"},"script":{"$ref":"#/definitions/DomainEntityRef"},"disposition":{"type":"string","description":"Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer","enum":["DISCONNECT","LIVE_VOICE","BUSY","MACHINE","NO_ANSWER","SIT_CALLABLE","SIT_UNCALLABLE","FAX"]},"callerName":{"type":"string"},"callerAddress":{"type":"string"},"previewPopDeliveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversation":{"$ref":"#/definitions/ConversationBasic"},"dialerSystemParticipantId":{"type":"string","description":"conversation participant id that is the dialer system participant to monitor the call from dialer perspective"},"dialingMode":{"type":"string"},"skills":{"type":"array","description":"Any skills that are attached to the call for routing","uniqueItems":true,"items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignInteractions":{"type":"object","properties":{"campaign":{"$ref":"#/definitions/DomainEntityRef"},"pendingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"proceedingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"previewingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"interactingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"scheduledInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}}}},"ConversationBasic":{"type":"object","required":["startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"externalTag":{"type":"string","description":"The external tag associated with the conversation."},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"divisions":{"type":"array","description":"Identifiers of divisions associated with this conversation","items":{"$ref":"#/definitions/ConversationDivisionMembership"}},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"participants":{"type":"array","readOnly":true,"items":{"$ref":"#/definitions/ParticipantBasic"}}}},"ParticipantBasic":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"teamId":{"type":"string","description":"The team id that this participant is a member of when added to the conversation."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","agentRequested","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc.","items":{"type":"string"}},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"coachedParticipantId":{"type":"string","description":"If this participant is a coach, then this will be the id of the participant that is being coached."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/CallBasic"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/CallbackBasic"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."}}},"CampaignOutboundLinesAllocation":{"type":"object","properties":{"campaign":{"description":"The Campaign","$ref":"#/definitions/DomainEntityRef"},"campaignWeight":{"type":"integer","format":"int32","description":"The relative weight of the campaign"},"linesAssigned":{"type":"integer","format":"int32","description":"The number of lines dynamically assigned to the campaign"},"legacyWeight":{"type":"boolean","description":"true if relative weight of the campaign is not explicitly specified, false otherwise"}}},"CampaignOutboundLinesDistribution":{"type":"object","properties":{"campaign":{"description":"The Campaign for which dialing group distribution information was requested","$ref":"#/definitions/AddressableEntityRef"},"maxOutboundLineCount":{"type":"integer","format":"int32","description":"Maximum outbound calls that can be placed for Campaign's Edge Group or Site"},"maxLineUtilization":{"type":"number","description":"Maximum ratio of dialer calls to Campaign's Edge Group or Site capacity"},"availableOutboundLines":{"type":"integer","format":"int32","description":"Number of available outbound lines in Campaign's Edge Group or Site"},"reservedLines":{"type":"integer","format":"int32","description":"Number of reserved outbound lines in Campaign's Edge Group or Site"},"campaignsWithReservedLines":{"type":"array","description":"Information about campaigns with reserving lines in Campaign's Edge Group or Site","items":{"$ref":"#/definitions/CampaignOutboundLinesReservation"}},"campaignsWithDynamicallyAllocatedLines":{"type":"array","description":"Information about campaigns using dynamic lines allocation in Campaign's Edge Group or Site","items":{"$ref":"#/definitions/CampaignOutboundLinesAllocation"}}},"description":"Lines distribution information or Campaign's Edge Group or Site"},"CampaignOutboundLinesReservation":{"type":"object","properties":{"campaign":{"description":"The Campaign","$ref":"#/definitions/DomainEntityRef"},"linesReserved":{"type":"integer","format":"int32","description":"The number of lines reserved for the campaign"}}},"CampaignProgress":{"type":"object","required":["campaign","contactList"],"properties":{"campaign":{"description":"Identifier of the campaign","$ref":"#/definitions/DomainEntityRef"},"contactList":{"description":"Identifier of the contact list","$ref":"#/definitions/DomainEntityRef"},"numberOfContactsCalled":{"type":"integer","format":"int64","description":"Number of contacts called during the campaign","readOnly":true},"numberOfContactsMessaged":{"type":"integer","format":"int64","description":"Number of contacts messaged during the campaign","readOnly":true},"totalNumberOfContacts":{"type":"integer","format":"int64","description":"Total number of contacts in the campaign","readOnly":true},"percentage":{"type":"integer","format":"int64","description":"Percentage of contacts processed during the campaign","readOnly":true},"numberOfContactsSkipped":{"type":"object","description":"Number of contacts skipped during the campaign","readOnly":true,"additionalProperties":{"type":"integer","format":"int32"}}}},"AgentOwnedMappingPreview":{"type":"object","properties":{"agentOwnedColumn":{"type":"string","description":"The raw value of the agent-owned column","readOnly":true},"email":{"type":"string","description":"The email address of the user, if it exists","readOnly":true},"userId":{"type":"string","description":"The id of the user, if it exists","readOnly":true},"exists":{"type":"boolean","description":"Whether the user exists","readOnly":true},"isQueueMember":{"type":"boolean","description":"Whether the user is a member of the campaign's queue","readOnly":true},"recordCount":{"type":"integer","format":"int32","description":"The number of contact records whose agent-owned column matches the raw value","readOnly":true}}},"AgentOwnedMappingPreviewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentOwnedMappingPreview"}}}},"CallableContactsDiagnostic":{"type":"object","properties":{"attemptLimits":{"description":"Attempt limits for the campaign's contact list","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dncLists":{"type":"array","description":"Do not call lists for the campaign","readOnly":true,"items":{"$ref":"#/definitions/DomainEntityRef"}},"callableTimeSet":{"description":"Callable time sets for the campaign","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"ruleSets":{"type":"array","description":"Rule sets for the campaign","readOnly":true,"items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignDiagnostics":{"type":"object","properties":{"callableContacts":{"description":"Campaign properties that can impact which contacts are callable","readOnly":true,"$ref":"#/definitions/CallableContactsDiagnostic"},"queueUtilizationDiagnostic":{"description":"Information regarding the campaign's queue","readOnly":true,"$ref":"#/definitions/QueueUtilizationDiagnostic"},"ruleSetDiagnostics":{"type":"array","description":"Information regarding the campaign's rule sets","readOnly":true,"items":{"$ref":"#/definitions/RuleSetDiagnostic"}},"outstandingInteractionsCount":{"type":"integer","format":"int32","description":"Current number of outstanding interactions on the campaign","readOnly":true},"scheduledInteractionsCount":{"type":"integer","format":"int32","description":"Current number of scheduled interactions on the campaign","readOnly":true},"timeZoneRescheduledCallsCount":{"type":"integer","format":"int32","description":"Current number of time zone rescheduled calls on the campaign","readOnly":true},"campaignSkillStatistics":{"description":"Information regarding the campaign's skills","readOnly":true,"$ref":"#/definitions/CampaignSkillStatistics"}}},"CampaignSkillStatistics":{"type":"object","properties":{"skillCombinations":{"type":"integer","format":"int32","description":"Number of available skill combinations for the campaign","readOnly":true},"eligibleSkilledAgents":{"type":"integer","format":"int32","description":"Number of eligible agents with skills for campaign","readOnly":true}}},"QueueUtilizationDiagnostic":{"type":"object","properties":{"queue":{"description":"Identifier of the queue","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"usersInQueue":{"type":"integer","format":"int32","description":"The number of users joined to the queue","readOnly":true},"activeUsersInQueue":{"type":"integer","format":"int32","description":"The number of users active on the queue","readOnly":true},"usersOnQueue":{"type":"integer","format":"int32","description":"The number of users with a status of on-queue","readOnly":true},"usersNotUtilized":{"type":"integer","format":"int32","description":"The number of users in the queue currently not engaged","readOnly":true},"usersOnQueueWithStation":{"type":"integer","format":"int32","description":"The number of users in the queue with a station","readOnly":true},"usersOnACampaignCall":{"type":"integer","format":"int32","description":"The number of users currently engaged in a campaign call","readOnly":true},"usersOnDifferentEdgeGroup":{"type":"integer","format":"int32","description":"The number of users whose station is homed to an edge different from the campaign","readOnly":true},"usersOnANonCampaignCall":{"type":"integer","format":"int32","description":"The number of users currently engaged in a communication that is not part of the campaign","readOnly":true}}},"RuleSetDiagnostic":{"type":"object","properties":{"ruleSet":{"description":"A campaign rule set","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"warnings":{"type":"array","description":"Diagnostic warnings for the rule set","readOnly":true,"items":{"type":"string","enum":["WRAPUP_CODE_NOT_IN_QUEUE","CONTACT_ATTRIBUTE_NOT_IN_CONTACT_LIST","NO_DNC_LIST_FOR_APPEND","PHONE_CONDITIONS_WITH_MULTICOLUMN_PREVIEW"]}}}},"CampaignRule":{"type":"object","required":["campaignRuleActions","campaignRuleConditions","campaignRuleEntities","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the CampaignRule."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"campaignRuleEntities":{"description":"The list of entities that this CampaignRule monitors.","$ref":"#/definitions/CampaignRuleEntities"},"campaignRuleConditions":{"type":"array","description":"The list of conditions that are evaluated on the entities.","items":{"$ref":"#/definitions/CampaignRuleCondition"}},"campaignRuleActions":{"type":"array","description":"The list of actions that are executed if the conditions are satisfied.","items":{"$ref":"#/definitions/CampaignRuleAction"}},"matchAnyConditions":{"type":"boolean"},"enabled":{"type":"boolean","description":"Whether or not this CampaignRule is currently enabled. Required on updates."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignRuleAction":{"type":"object","required":["actionType","campaignRuleActionEntities"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleAction. Required for certain actionTypes.","$ref":"#/definitions/CampaignRuleParameters"},"actionType":{"type":"string","description":"The action to take on the campaignRuleActionEntities.","enum":["turnOnCampaign","turnOffCampaign","turnOnSequence","turnOffSequence","setCampaignPriority","recycleCampaign","setCampaignDialingMode","setCampaignAbandonRate","setCampaignNumberOfLines","setCampaignWeight","setCampaignMaxCallsPerAgent","changeCampaignQueue"]},"campaignRuleActionEntities":{"description":"The list of entities that this action will apply to.","$ref":"#/definitions/CampaignRuleActionEntities"}}},"CampaignRuleActionEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/DomainEntityRef"}},"useTriggeringEntity":{"type":"boolean","description":"If true, the CampaignRuleAction will apply to the same entity that triggered the CampaignRuleCondition."}}},"CampaignRuleCondition":{"type":"object","required":["conditionType","parameters"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleCondition.","$ref":"#/definitions/CampaignRuleParameters"},"conditionType":{"type":"string","description":"The type of condition to evaluate.","enum":["campaignProgress","campaignAgents"]}}},"CampaignRuleEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignRuleParameters":{"type":"object","properties":{"operator":{"type":"string","description":"The operator for comparison. Required for a CampaignRuleCondition.","enum":["equals","greaterThan","greaterThanEqualTo","lessThan","lessThanEqualTo"]},"value":{"type":"string","description":"The value for comparison. Required for a CampaignRuleCondition."},"priority":{"type":"string","description":"The priority to set a campaign to. Required for the 'setCampaignPriority' action.","enum":["1","2","3","4","5"]},"dialingMode":{"type":"string","description":"The dialing mode to set a campaign to. Required for the 'setCampaignDialingMode' action.","enum":["agentless","preview","power","predictive","progressive","external"]}}},"CampaignRuleEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignRule"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Alteration":{"type":"object","properties":{"type":{"type":"string","description":"Range type (Exclusion: used to exclude a specific time within the recurrence. Inclusion: used to include a specific time within the recurrence which will execute in addition to the normal recurrence. If both an exclusion and inclusion are specified, the inclusion will take precedence over the exclusion.)","enum":["Exclusion","Inclusion"]},"start":{"type":"string","example":"2023-12-21T16:30:25","description":"The start date of an alteration range as an ISO-8601 string"},"end":{"type":"string","example":"2023-12-21T16:30:25","description":"The end date of an alteration range as an ISO-8601 string"}}},"CampaignSchedule":{"type":"object","required":["campaign","intervals","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"intervals":{"type":"array","description":"A list of intervals during which to run the associated Campaign.","items":{"$ref":"#/definitions/ScheduleInterval"}},"timeZone":{"type":"string","example":"Africa/Abidjan","description":"The time zone for this CampaignSchedule. For example, Africa/Abidjan."},"campaign":{"description":"The Campaign that this CampaignSchedule is for.","$ref":"#/definitions/DomainEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NextOccurrenceDetails":{"type":"object","properties":{"startOccurrenceDetails":{"description":"The details for the next start occurrence for the recurrence.","$ref":"#/definitions/OccurrenceDetails"},"endOccurrenceDetails":{"description":"The details for the next end occurrence for the recurrence.","$ref":"#/definitions/OccurrenceDetails"}}},"OccurrenceDetails":{"type":"object","properties":{"dateOfNextOccurrence":{"type":"string","format":"date-time","example":"2023-12-21T16:30:25.00Z","description":"The date of the next start or end occurrence for the recurrence as an ISO-8601 string"},"numberOfOccurrences":{"type":"integer","format":"int32","description":"The number of start or end occurrences that have been processed for the recurrence."}}},"Pattern":{"type":"object","required":["interval","type"],"properties":{"type":{"type":"string","description":"Pattern type (Daily/Weekly)","enum":["Daily","Weekly"]},"interval":{"type":"integer","format":"int32","description":"The interval of days between the occurrences for Daily pattern type, and weeks between the occurrences for Weekly"},"daysOfWeek":{"type":"array","description":"The day(s) of week the occurrence should be repeated. Required to set for Weekly pattern type. E.g. [\"Monday\", \"Wednesday\"]","items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"Range":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Range type (NoEnd: without an end date. EndDate: with an end date. Numbered: with a specific number of occurrences)","enum":["NoEnd","EndDate","Numbered"]},"end":{"type":"string","example":"2023-12-21T16:30:25","description":"The end date time of the last occurrence of the range as an ISO-8601 string. Required for EndDate range type."},"numberOfOccurrences":{"type":"integer","format":"int32","description":"The number of times the schedule will be repeated, e.g: 2. Required to set for Numbered range type."}}},"Reoccurrence":{"type":"object","required":["end","pattern","range","start","timeZone"],"properties":{"id":{"type":"string"},"start":{"type":"string","example":"2023-11-21T16:30:25","description":"The start date time of the initial occurrence as an ISO-8601 string in the format YYYY-MM-DDThh:mm:ss"},"end":{"type":"string","example":"2023-11-21T16:30:25","description":"The end date time of the initial occurrence as an ISO-8601 string in the format YYYY-MM-DDThh:mm:ss"},"timeZone":{"type":"string","description":"The time zone of the schedule e.g.: America/New_York"},"pattern":{"description":"The schedule pattern e.g.: Daily/Weekly","$ref":"#/definitions/Pattern"},"range":{"description":"The schedule range e.g.: EndDate/NoEnd/Numbered","$ref":"#/definitions/Range"},"alterations":{"type":"array","description":"Modifications to the original recurrence schedule (Exclusions/Inclusions)","items":{"$ref":"#/definitions/Alteration"}},"nextOccurrenceDetails":{"description":"The next occurrence details for the next start and end occurrences for the recurrence","readOnly":true,"$ref":"#/definitions/NextOccurrenceDetails"}}},"ScheduleInterval":{"type":"object","required":["end","start"],"properties":{"start":{"type":"string","description":"The scheduled start time as an ISO-8601 string, i.e yyyy-MM-ddTHH:mm:ss.SSSZ"},"end":{"type":"string","description":"The scheduled end time as an ISO-8601 string, i.e. yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"CampaignLinesUtilization":{"type":"object","properties":{"assignedOutboundLines":{"type":"integer","format":"int32","description":"Number of outbound lines assigned to the campaign"},"totalAvailableOutboundLines":{"type":"integer","format":"int32","description":"Total number of available outbound lines in Campaign's Edge Group or Site"}}},"CampaignStats":{"type":"object","properties":{"contactRate":{"description":"Information regarding the campaign's connect rate","readOnly":true,"$ref":"#/definitions/ConnectRate"},"idleAgents":{"type":"integer","format":"int32","description":"Number of available agents not currently being utilized","readOnly":true},"effectiveIdleAgents":{"type":"number","format":"double","description":"Number of effective available agents not currently being utilized","readOnly":true},"adjustedCallsPerAgent":{"type":"number","format":"double","description":"Calls per agent adjusted by pace","readOnly":true},"outstandingCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently ongoing","readOnly":true},"scheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently scheduled","readOnly":true},"timeZoneRescheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently timezone rescheduled","readOnly":true},"linesUtilization":{"description":"Information on the campaign's lines utilization","readOnly":true,"$ref":"#/definitions/CampaignLinesUtilization"}}},"ConnectRate":{"type":"object","properties":{"attempts":{"type":"integer","format":"int64","description":"Number of call attempts made","readOnly":true},"connects":{"type":"integer","format":"int64","description":"Number of calls with a live voice detected","readOnly":true},"connectRatio":{"type":"number","format":"double","description":"Ratio of connects to attempts","readOnly":true}}},"CampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Campaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CommonCampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"mediaType":{"type":"string","description":"The media type used for this campaign.","enum":["email","sms","voice"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonCampaignDivisionViewEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonCampaignDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CommonCampaign":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"mediaType":{"type":"string","description":"The media type used for this campaign.","enum":["email","sms","voice"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonCampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonCampaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactListDivisionView":{"type":"object","required":["columnNames"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"columnNames":{"type":"array","description":"The names of the contact data columns.","items":{"type":"string"}},"phoneColumns":{"type":"array","description":"Indicates which columns are phone numbers.","items":{"$ref":"#/definitions/ContactPhoneNumberColumn"}},"emailColumns":{"type":"array","description":"Indicates which columns are email addresses.","items":{"$ref":"#/definitions/EmailColumn"}},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"size":{"type":"integer","format":"int64","description":"The number of contacts in the ContactList.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactPhoneNumberColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the phone column."},"type":{"type":"string","description":"Indicates the type of the phone column. For example, 'cell' or 'home'."},"callableTimeColumn":{"type":"string","description":"A column that indicates the timezone to use for a given contact when checking callable times. Not allowed if 'automaticTimeZoneMapping' is set to true."}}},"EmailColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the email column."},"type":{"type":"string","description":"Indicates the type of the email column. For example, 'work' or 'personal'."},"contactableTimeColumn":{"type":"string","description":"A column that indicates the timezone to use for a given contact when checking contactable times."}}},"ImportStatus":{"type":"object","required":["completedRecords","percentComplete","state","totalRecords"],"properties":{"state":{"type":"string","description":"current status of the import","readOnly":true,"enum":["IN_PROGRESS","FAILED"]},"totalRecords":{"type":"integer","format":"int64","description":"total number of records to be imported","readOnly":true},"completedRecords":{"type":"integer","format":"int64","description":"number of records finished importing","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"percentage of records finished importing","readOnly":true},"failureReason":{"type":"string","description":"if the import has failed, the reason for the failure","readOnly":true},"targetContactListIds":{"type":"array","description":"The contact list Ids for target contact lists.","readOnly":true,"items":{"type":"string"}},"listNamePrefix":{"type":"string","description":"The prefix for the contact list name","readOnly":true}}},"ContactListDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ContactListDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactBulkSearchCriteria":{"type":"object","properties":{"clauses":{"type":"array","description":"Groups of conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterClause"}},"filterType":{"type":"string","description":"How to join clauses together.","enum":["AND","OR"]}}},"ContactListFilterClause":{"type":"object","properties":{"filterType":{"type":"string","description":"How to join predicates together.","enum":["AND","OR"]},"predicates":{"type":"array","description":"Conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterPredicate"}}}},"ContactListFilterPredicate":{"type":"object","properties":{"column":{"type":"string","description":"Contact list column from the ContactListFilter's contactList."},"columnType":{"type":"string","description":"The type of data in the contact column.","enum":["numeric","alphabetic"]},"operator":{"type":"string","description":"The operator for this ContactListFilterPredicate.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","BETWEEN","IN"]},"value":{"type":"string","description":"Value with which to compare the contact's data. This could be text, a number, or a relative time. A value for relative time should follow the format PxxDTyyHzzM, where xx, yy, and zz specify the days, hours and minutes. For example, a value of P01DT08H30M corresponds to 1 day, 8 hours, and 30 minutes from now. To specify a time in the past, include a negative sign before each numeric value. For example, a value of P-01DT-08H-30M corresponds to 1 day, 8 hours, and 30 minutes in the past. You can also do things like P01DT00H-30M, which would correspond to 23 hours and 30 minutes from now (1 day - 30 minutes)."},"range":{"description":"A range of values. Required for operators BETWEEN and IN.","$ref":"#/definitions/ContactListFilterRange"},"inverted":{"type":"boolean","description":"Inverts the result of the predicate (i.e., if the predicate returns true, inverting it will return false)."}}},"ContactListFilterRange":{"type":"object","properties":{"min":{"type":"string","description":"The minimum value of the range. Required for the operator BETWEEN."},"max":{"type":"string","description":"The maximum value of the range. Required for the operator BETWEEN."},"minInclusive":{"type":"boolean","description":"Whether or not to include the minimum in the range."},"maxInclusive":{"type":"boolean","description":"Whether or not to include the maximum in the range."},"inSet":{"type":"array","description":"A set of values that the contact data should be in. Required for the IN operator.","uniqueItems":true,"items":{"type":"string"}}}},"ContactsExportRequest":{"type":"object","properties":{"contactListFilterId":{"type":"string","description":"Contact List Filter ID."},"criteria":{"description":"Criteria to filter the contacts by.","$ref":"#/definitions/ContactBulkSearchCriteria"},"contactIds":{"type":"array","description":"Contact IDs to be exported.","items":{"type":"string"}}}},"ExportUri":{"type":"object","properties":{"uri":{"type":"string"},"exportTimestamp":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"CallRecord":{"type":"object","properties":{"lastAttempt":{"type":"string","format":"date-time","description":"Timestamp of the last attempt to reach this number. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lastResult":{"type":"string","description":"Result of the last attempt to reach this number","readOnly":true}}},"ColumnStatus":{"type":"object","properties":{"contactable":{"type":"boolean","description":"Indicates whether or not an individual contact method column is contactable."}}},"ConfigurationOverrides":{"type":"object","properties":{"priority":{"type":"boolean","description":"Indicates whether or not the contact will be placed in front of the queue or at the end of the queue."}}},"ContactColumnTimeZone":{"type":"object","properties":{"timeZone":{"type":"string","description":"Time zone that the column matched to. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"},"columnType":{"type":"string","description":"Column Type will be either PHONE or ZIP","readOnly":true,"enum":["PHONE","ZIP"]}}},"ContactableStatus":{"type":"object","properties":{"contactable":{"type":"boolean","description":"Indicates whether or not the entire contact is contactable for the associated media type."},"columnStatus":{"type":"object","description":"A map of individual contact method columns to whether the individual column is contactable for the associated media type.","additionalProperties":{"$ref":"#/definitions/ColumnStatus"}}}},"DialerContact":{"type":"object","required":["contactListId","data"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"contactListId":{"type":"string","description":"The identifier of the contact list containing this contact."},"data":{"type":"object","example":"{ 'firstname': 'name', 'surname': 'name2', 'phone': '123456789'}","description":"An ordered map of the contact's columns and corresponding values.","additionalProperties":{"type":"string"}},"callRecords":{"type":"object","description":"A map of call records for the contact phone columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/CallRecord"}},"latestSmsEvaluations":{"type":"object","description":"A map of SMS records for the contact phone columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/MessageEvaluation"}},"latestEmailEvaluations":{"type":"object","description":"A map of email records for the contact email columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/MessageEvaluation"}},"callable":{"type":"boolean","description":"Indicates whether or not the contact can be called."},"phoneNumberStatus":{"type":"object","description":"A map of phone number columns to PhoneNumberStatuses, which indicate if the phone number is callable or not.","additionalProperties":{"$ref":"#/definitions/PhoneNumberStatus"}},"contactableStatus":{"type":"object","description":"A map of media types (Voice, SMS and Email) to ContactableStatus, which indicates if the contact can be contacted using the specified media type.","additionalProperties":{"$ref":"#/definitions/ContactableStatus"}},"contactColumnTimeZones":{"type":"object","description":"Map containing data about the timezone the contact is mapped to. This will only be populated if the contact list has automatic timezone mapping turned on. The key is the column name. The value is the timezone it mapped to and the type of column: Phone or Zip","readOnly":true,"additionalProperties":{"$ref":"#/definitions/ContactColumnTimeZone"}},"configurationOverrides":{"description":"the priority property within ConfigurationOverides indicates whether or not the contact to be placed in front of the queue or at the end of the queue","readOnly":true,"$ref":"#/definitions/ConfigurationOverrides"},"dateCreated":{"type":"string","format":"date-time","description":"Timestamp for when the contact was added. Contacts added prior to 2023 September 1 may be missing this value. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"FilterPreviewResponse":{"type":"object","properties":{"filteredContacts":{"type":"integer","format":"int64"},"totalContacts":{"type":"integer","format":"int64"},"preview":{"type":"array","items":{"$ref":"#/definitions/DialerContact"}}}},"MessageEvaluation":{"type":"object","properties":{"contactColumn":{"type":"string","description":"The name of the contact column that was wrapped up"},"contactAddress":{"type":"string","description":"The address (phone or email) that was wrapped up"},"messageType":{"type":"string","description":"The type of message sent","enum":["Sms","Email"]},"wrapupCodeId":{"type":"string","description":"The id of the wrap-up code"},"timestamp":{"type":"string","format":"date-time","description":"The time that the wrap-up was applied. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"PhoneNumberStatus":{"type":"object","properties":{"callable":{"type":"boolean","description":"Indicates whether or not a phone number is callable."}}},"ContactListFilter":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the list."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"The contact list the filter is based on. Required if sourceType is ContactList","$ref":"#/definitions/DomainEntityRef"},"contactListTemplate":{"description":"The contact list template the filter is based on. Required if sourceType is ContactListTemplate","$ref":"#/definitions/DomainEntityRef"},"sourceType":{"type":"string","description":"The source type the filter is based on.","enum":["ContactList","ContactListTemplate"]},"clauses":{"type":"array","description":"Groups of conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterClause"}},"filterType":{"type":"string","description":"How to join clauses together.","enum":["AND","OR"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactListFilterEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ContactListFilter"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactListFilterBulkRetrieveBody":{"type":"object","required":["ids"],"properties":{"ids":{"type":"array","description":"The IDs of the Contact List Filters to retrieve.","items":{"type":"string"}}}},"ColumnDataTypeSpecification":{"type":"object","properties":{"columnName":{"type":"string","description":"The column name of a column selected for dynamic queueing"},"columnDataType":{"type":"string","description":"The data type of the column selected for dynamic queueing (TEXT, NUMERIC or TIMESTAMP)","enum":["NUMERIC","TEXT","TIMESTAMP"]},"min":{"type":"integer","format":"int32","description":"The minimum length of the numeric column selected for dynamic queueing"},"max":{"type":"integer","format":"int32","description":"The maximum length of the numeric column selected for dynamic queueing"},"maxLength":{"type":"integer","format":"int32","description":"The maximum length of the text column selected for dynamic queueing"}}},"ContactList":{"type":"object","required":["columnNames"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"division":{"description":"The division this entity belongs to.","$ref":"#/definitions/DomainEntityRef"},"columnNames":{"type":"array","description":"The names of the contact data columns.","items":{"type":"string"}},"phoneColumns":{"type":"array","description":"Indicates which columns are phone numbers.","items":{"$ref":"#/definitions/ContactPhoneNumberColumn"}},"emailColumns":{"type":"array","description":"Indicates which columns are email addresses","items":{"$ref":"#/definitions/EmailColumn"}},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"previewModeColumnName":{"type":"string","description":"A column to check if a contact should always be dialed in preview mode."},"previewModeAcceptedValues":{"type":"array","description":"The values in the previewModeColumnName column that indicate a contact should always be dialed in preview mode.","items":{"type":"string"}},"size":{"type":"integer","format":"int64","description":"The number of contacts in the ContactList.","readOnly":true},"attemptLimits":{"description":"AttemptLimits for this ContactList.","$ref":"#/definitions/DomainEntityRef"},"automaticTimeZoneMapping":{"type":"boolean","description":"Indicates if automatic time zone mapping is to be used for this ContactList."},"zipCodeColumnName":{"type":"string","description":"The name of contact list column containing the zip code for use with automatic time zone mapping. 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Valid format is HH:mm"},"latestCallableTime":{"type":"string","example":"21:00","description":"The latest time to dial a contact. Valid format is HH:mm"}}},"AtzmTimeSlotWithTimeZone":{"type":"object","properties":{"earliestCallableTime":{"type":"string","example":"08:00","description":"The earliest time to dial a contact. Valid format is HH:mm"},"latestCallableTime":{"type":"string","example":"21:00","description":"The latest time to dial a contact. Valid format is HH:mm"},"timeZoneId":{"type":"string","example":"America/New York","description":"The time zone to use for contacts that cannot be mapped."}}},"AutomaticTimeZoneMappingSettings":{"type":"object","properties":{"callableWindows":{"type":"array","description":"The time intervals to use for automatic time zone mapping.","items":{"$ref":"#/definitions/CallableWindow"}},"supportedCountries":{"type":"array","description":"The countries that are supported for automatic time zone mapping.","items":{"type":"string"}}}},"CallableWindow":{"type":"object","properties":{"mapped":{"description":"The time interval to place outbound calls, for contacts that can be mapped to a time zone.","$ref":"#/definitions/AtzmTimeSlot"},"unmapped":{"description":"The time interval and time zone to place outbound calls, for contacts that cannot be mapped to a time zone.","$ref":"#/definitions/AtzmTimeSlotWithTimeZone"}}},"OutboundSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"maxCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be placed per agent on any campaign"},"maxConfigurableCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be configured to be placed per agent on any campaign","readOnly":true},"maxLineUtilization":{"type":"number","format":"double","description":"The maximum percentage of lines that should be used for Outbound, expressed as a decimal in the range [0.0, 1.0]"},"abandonSeconds":{"type":"number","format":"double","description":"The number of seconds used to determine if a call is abandoned"},"complianceAbandonRateDenominator":{"type":"string","description":"The denominator to be used in determining the compliance abandon rate","enum":["ALL_CALLS","CALLS_THAT_REACHED_QUEUE"]},"automaticTimeZoneMapping":{"description":"The settings for automatic time zone mapping. 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Required for a contactAttributeCondition."},"value":{"type":"string","description":"A value associated with this Condition. This could be text, a number, or a relative time. Not used for a DataActionCondition."},"valueType":{"type":"string","description":"The type of the value associated with this Condition. Not used for a DataActionCondition.","enum":["STRING","NUMERIC","DATETIME","PERIOD"]},"operator":{"type":"string","description":"An operation with which to evaluate the Condition. Not used for a DataActionCondition.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","IN"]},"codes":{"type":"array","description":"List of wrap-up code identifiers. Required for a wrapupCondition.","items":{"type":"string"}},"property":{"type":"string","description":"A value associated with the property type of this Condition. Required for a contactPropertyCondition."},"propertyType":{"type":"string","description":"The type of the property associated with this Condition. Required for a contactPropertyCondition.","enum":["LAST_ATTEMPT_BY_COLUMN","LAST_ATTEMPT_OVERALL","LAST_WRAPUP_BY_COLUMN","LAST_WRAPUP_OVERALL"]},"dataAction":{"description":"The Data Action to use for this condition. Required for a dataActionCondition.","$ref":"#/definitions/DomainEntityRef"},"dataNotFoundResolution":{"type":"boolean","description":"The result of this condition if the data action returns a result indicating there was no data. Required for a DataActionCondition."},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionCondition."},"callAnalysisResultField":{"type":"string","description":"The input field from the data action that the callAnalysisResult will be passed to for this condition. 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SET_SKILLS takes a key 'skills' with an array of skill ids wrapped into a string (Example: {'skills': '['skillIdHere']'} ).","additionalProperties":{"type":"string"}},"dataAction":{"description":"The Data Action to use for this action. Required for a dataActionBehavior.","$ref":"#/definitions/DomainEntityRef"},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields for this condition. Valid for a dataActionBehavior.","items":{"$ref":"#/definitions/ContactColumnToDataActionFieldMapping"}},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionBehavior."},"callAnalysisResultField":{"type":"string","description":"The input field from the data action that the callAnalysisResult will be passed to for this condition. 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This value is read only for Function Integrations and will be set when a draft is created."},"requestTemplate":{"type":"string","description":"Velocity template to define request body sent to 3rd party service."},"requestTemplateUri":{"type":"string","description":"URI to retrieve requestTemplate"},"requestType":{"type":"string","description":"HTTP method to use for request"},"headers":{"type":"object","description":"Headers to include in request in (Header Name, Value) pairs.","additionalProperties":{"type":"string"}}},"description":"Defines response components of the Action Request."},"ResponseConfig":{"type":"object","properties":{"translationMap":{"type":"object","description":"Map 'attribute name' and 'JSON path' pairs used to extract data from REST response.","additionalProperties":{"type":"string"}},"translationMapDefaults":{"type":"object","description":"Map 'attribute name' and 'default value' pairs used as fallback values if JSON path extraction fails for specified key.","additionalProperties":{"type":"string"}},"successTemplate":{"type":"string","description":"Velocity template to build response to return from Action."},"successTemplateUri":{"type":"string","description":"URI to retrieve success template."}},"description":"Defines response components of the Action Request."},"TestExecutionOperationResult":{"type":"object","properties":{"step":{"type":"integer","format":"int32","description":"The step number to indicate the order in which the operation was performed"},"name":{"type":"string","description":"Name of the operation performed"},"success":{"type":"boolean","description":"Indicated whether or not the operation was successful"},"result":{"type":"object","description":"The result of the operation"},"error":{"description":"Error that occurred during the operation","$ref":"#/definitions/ErrorBody"}}},"TestExecutionResult":{"type":"object","properties":{"operations":{"type":"array","description":"Execution operations performed as part of the test","items":{"$ref":"#/definitions/TestExecutionOperationResult"}},"error":{"description":"The final error encountered during the test that resulted in test failure","$ref":"#/definitions/ErrorBody"},"finalResult":{"type":"object","description":"The final result of the test. This is the response that would be returned during normal action execution"},"success":{"type":"boolean","description":"Indicates whether or not the test was a success"}}},"ActionContractInput":{"type":"object","required":["input","output"],"properties":{"input":{"description":"Execution input contract","$ref":"#/definitions/PostInputContract"},"output":{"description":"Execution output contract","$ref":"#/definitions/PostOutputContract"}},"description":"Contract definition."},"PostInputContract":{"type":"object","required":["inputSchema"],"properties":{"inputSchema":{"description":"JSON Schema that defines the body of the request that the client (edge/architect/postman) is sending to the service, on the /execute path.","$ref":"#/definitions/JsonSchemaDocument"}},"description":"The schemas defining all of the expected requests/inputs."},"PostOutputContract":{"type":"object","required":["successSchema"],"properties":{"successSchema":{"description":"JSON schema that defines the transformed, successful result that will be sent back to the caller.","$ref":"#/definitions/JsonSchemaDocument"}},"description":"The schemas defining all of the expected responses/outputs."},"UpdateDraftInput":{"type":"object","required":["version"],"properties":{"category":{"type":"string","description":"Category of action, Can be up to 256 characters long"},"name":{"type":"string","description":"Name of action, Can be up to 256 characters long"},"config":{"description":"Configuration to support request and response processing","$ref":"#/definitions/ActionConfig"},"contract":{"description":"Action contract","$ref":"#/definitions/ActionContractInput"},"secure":{"type":"boolean","description":"Indication of whether or not the action is designed to accept sensitive data"},"version":{"type":"integer","format":"int32","description":"Version of current Draft"}},"description":"Definition of an Action Draft to be created or updated."},"PublishDraftInput":{"type":"object","required":["version"],"properties":{"version":{"type":"integer","format":"int32","example":"If the current draft version is 2 and the current published version of Action is 33, then you would send 2 here. 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The valid values in 'em'."},"height":{"type":"number","format":"float","description":"The height for the table."},"cellSpacing":{"type":"number","format":"float","description":"The cell spacing for the table. The valid values in 'em'."},"cellPadding":{"type":"number","format":"float","description":"The cell padding for the table. The valid values in 'em'."},"borderWidth":{"type":"number","format":"float","description":"The border width for the table. The valid values in 'em'"},"alignment":{"type":"string","description":"The alignment for the table.","enum":["Center","Left","Right"]},"borderStyle":{"type":"string","description":"The border style for the table.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table. The valid values in hex color code representation. For example black color - #000000"},"caption":{"description":"The caption for the table. The valid values in hex color code representation. For example black color - #000000","$ref":"#/definitions/DocumentBodyTableCaptionBlock"}}},"DocumentBodyTableRowBlock":{"type":"object","required":["cells"],"properties":{"cells":{"type":"array","description":"The list of cells for the table.","items":{"$ref":"#/definitions/DocumentBodyTableCellBlock"}},"properties":{"description":"The properties for the table rows.","$ref":"#/definitions/DocumentBodyTableRowBlockProperties"}}},"DocumentBodyTableRowBlockProperties":{"type":"object","properties":{"rowType":{"type":"string","description":"The type of the table row.","enum":["Header","Footer","Body"]},"alignment":{"type":"string","description":"The alignment for the table row.","enum":["Center","Left","Right"]},"height":{"type":"number","format":"float","description":"The height for the table row."},"borderStyle":{"type":"string","description":"The border style for the table row.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table row. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table row. For example black color - #000000"}}},"DocumentBodyVideo":{"type":"object","required":["url"],"properties":{"url":{"type":"string","description":"The URL for the video."},"properties":{"description":"The properties for the video.","$ref":"#/definitions/DocumentBodyVideoProperties"}}},"DocumentBodyVideoProperties":{"type":"object","properties":{"backgroundColor":{"type":"string","description":"The background color for the video. The valid values in hex color code representation. For example black color - #000000"},"align":{"type":"string","description":"The align type for the video.","enum":["Center","Left","Right","Justify"]},"indentation":{"type":"number","format":"float","description":"The indentation for the video. The valid values in 'em'."}}},"DocumentBodyWithHighlight":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the document body.","items":{"$ref":"#/definitions/DocumentBodyBlockWithHighlight"}}}},"DocumentContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the paragraph block.","enum":["Text","Image","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"}}},"DocumentContentBlockWithHighlight":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the paragraph block.","enum":["Text","Image","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"answerHighlight":{"description":"The block highlight data.","$ref":"#/definitions/DocumentContentHighlightIndex"}}},"DocumentContentHighlightIndex":{"type":"object","properties":{"startIndex":{"type":"integer","format":"int32","description":"Highlight text start index."},"endIndex":{"type":"integer","format":"int32","description":"Highlight text end index."}}},"DocumentListContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the list block.","enum":["Text","Image","OrderedList","UnorderedList","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"}}},"DocumentTableContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the block for the table cell. This determines which body block object (paragraph, list, video, image or table) would have a value.","enum":["Paragraph","Text","Image","Video","OrderedList","UnorderedList","Table"]},"paragraph":{"description":"Paragraph. It must contain a value if the type of the block is Paragraph.","$ref":"#/definitions/DocumentBodyParagraph"},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"table":{"description":"Table. It must contain a value if the type of the block is Table.","$ref":"#/definitions/DocumentBodyTable"}}},"DocumentText":{"type":"object","required":["text"],"properties":{"text":{"type":"string","description":"Text."},"marks":{"type":"array","description":"The unique list of marks (whether it is bold and/or underlined etc.) for the text.","uniqueItems":true,"items":{"type":"string","enum":["Bold","Italic","Underline","Strikethrough","Subscript","Superscript"]}},"hyperlink":{"type":"string","description":"The URL of the page OR an email OR the reference to the knowledge article that the hyperlink goes to. Possible URL value types are https:// | mailto: | grn:knowledge:::documentVariation/// | grn:knowledge:::document// | grn:knowledge:::category// | grn:knowledge:::label//"},"properties":{"description":"The properties for the text.","$ref":"#/definitions/DocumentTextProperties"}}},"DocumentTextProperties":{"type":"object","properties":{"fontSize":{"type":"string","description":"The font size for the text. The valid values in 'em'.","enum":["XxSmall","XSmall","Small","Medium","Large","XLarge","XxLarge","XxxLarge"]},"textColor":{"type":"string","description":"The text color for the text. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the text. The valid values in hex color code representation. For example black color - #000000"}}},"DocumentVariationAnswer":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"contexts":{"type":"array","description":"The context values associated with the variation.","items":{"$ref":"#/definitions/DocumentVariationContext"}},"document":{"description":"The reference to document to which the variation is associated.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the variation."},"name":{"type":"string","description":"The name of the variation."},"body":{"description":"The content for the variation.","$ref":"#/definitions/DocumentBodyWithHighlight"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DocumentVariationContext":{"type":"object","required":["context","values"],"properties":{"context":{"description":"The knowledge context associated with the variation.","$ref":"#/definitions/KnowledgeContextReference"},"values":{"type":"array","description":"The list of knowledge context values associated with the variation.","items":{"$ref":"#/definitions/KnowledgeContextValueReference"}}}},"KnowledgeContextReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the knowledge context."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeContextValueReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the knowledge context value."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentReference":{"type":"object","required":["id","knowledgeBase"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the document."},"knowledgeBase":{"description":"The knowledge base that the document belongs to.","$ref":"#/definitions/KnowledgeBaseReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DocumentBody":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the document body.","items":{"$ref":"#/definitions/DocumentBodyBlock"}}}},"DocumentBodyBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the block for the body. This determines which body block object (paragraph, list, video, image or table) would have a value.","enum":["Paragraph","Image","Video","OrderedList","UnorderedList","Table"]},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"table":{"description":"Table. It must contain a value if type of the block is Table.","$ref":"#/definitions/DocumentBodyTable"},"paragraph":{"description":"Paragraph. It must contain a value if the type of the block is Paragraph.","$ref":"#/definitions/DocumentBodyParagraph"}}},"DocumentVariation":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"contexts":{"type":"array","description":"The context values associated with the variation.","items":{"$ref":"#/definitions/DocumentVariationContext"}},"document":{"description":"The reference to document to which the variation is associated.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the variation."},"name":{"type":"string","description":"The name of the variation."},"body":{"description":"The content for the variation.","$ref":"#/definitions/DocumentBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentAlternative":{"type":"object","required":["autocomplete","phrase"],"properties":{"phrase":{"type":"string","description":"Alternate phrasing to the document title, having a limit of 500 words."},"autocomplete":{"type":"boolean","description":"Autocomplete enabled for the alternate phrase."}}},"KnowledgeDocumentResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"title":{"type":"string","description":"Document title, having a limit of 500 words."},"visible":{"type":"boolean","description":"Indicates if the knowledge document should be included in search results."},"alternatives":{"type":"array","description":"List of alternate phrases related to the title which improves search results.","items":{"$ref":"#/definitions/KnowledgeDocumentAlternative"}},"state":{"type":"string","description":"State of the document.","enum":["Draft","Published","Archived"]},"dateCreated":{"type":"string","format":"date-time","description":"Document creation date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Document last modification date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateImported":{"type":"string","format":"date-time","description":"Document import date-time, or null if was not imported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lastPublishedVersionNumber":{"type":"integer","format":"int32","description":"The last published version number of the document."},"datePublished":{"type":"string","format":"date-time","description":"The date on which the document was last published. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"The user who created the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"modifiedBy":{"description":"The user who modified the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"category":{"description":"The reference to category associated with the document.","$ref":"#/definitions/CategoryResponse"},"labels":{"type":"array","description":"The references to labels associated with the document.","items":{"$ref":"#/definitions/LabelResponse"}},"knowledgeBase":{"description":"Knowledge base to which the document belongs to.","$ref":"#/definitions/KnowledgeBaseReference"},"externalId":{"type":"string","description":"The reference to external id associated with the document."},"source":{"description":"The reference to source associated with the document.","$ref":"#/definitions/AddressableEntityRef"},"readonly":{"type":"boolean","description":"Whether the document is read-only."},"variations":{"type":"array","description":"Variations of the document.","items":{"$ref":"#/definitions/DocumentVariation"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentReq":{"type":"object","required":["title"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"title":{"type":"string","description":"Document title."},"visible":{"type":"boolean","description":"Indicates if the knowledge document should be included in search results."},"alternatives":{"type":"array","description":"List of alternate phrases related to the title which improves search results.","items":{"$ref":"#/definitions/KnowledgeDocumentAlternative"}},"categoryId":{"type":"string","description":"The category associated with the document."},"labelIds":{"type":"array","description":"The ids of labels associated with the document.","items":{"type":"string"}},"externalId":{"type":"string","description":"The external id associated with the document."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentVersion":{"type":"object","required":["restoreFromVersionId"],"properties":{"id":{"type":"string","description":"Globally unique identifier for the document version.","readOnly":true},"datePublished":{"type":"string","format":"date-time","description":"Published date of document version. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"document":{"description":"The document which is versioned.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentResponse"},"restoreFromVersionId":{"type":"string","description":"The globally unique identifier for the document version. If the value is provided, the document is restored to the given version. If not, it publishes the draft changes as a new version of the document."},"versionNumber":{"type":"integer","format":"int32","description":"Version Number of the document.","readOnly":true},"dateExpires":{"type":"string","format":"date-time","description":"Expiry date of document version, applicable only to the 'Archived' version of the document. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentVersionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentVersion"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"KnowledgeDocumentResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentResponse"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"BulkResponse":{"type":"object","properties":{"results":{"type":"array","description":"A list of the results from the bulk operation.","items":{"$ref":"#/definitions/BulkResult"}},"errorCount":{"type":"integer","format":"int32","description":"The number of errors from the bulk operation."},"errorIndexes":{"type":"array","description":"An index of where the errors are in the listing.","items":{"type":"integer","format":"int32"}}}},"DocumentVariationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DocumentVariation"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"KnowledgeDocumentVersionVariation":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"contexts":{"type":"array","description":"The context values associated with the variation.","items":{"$ref":"#/definitions/DocumentVariationContext"}},"priority":{"type":"integer","format":"int32","description":"The priority of the variation."},"name":{"type":"string","description":"The name of the variation."},"body":{"description":"The content for the variation.","$ref":"#/definitions/DocumentBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"documentVersion":{"description":"Reference to the document version to which the variation is associated with.","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"KnowledgeDocumentVersionVariationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentVersionVariation"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"KnowledgeConversationContext":{"type":"object","required":["conversationId"],"properties":{"conversationId":{"type":"string","description":"The unique identifier of the conversation."},"mediaType":{"type":"string","description":"The media type of the conversation.","enum":["Unknown","Callback","Chat","Cobrowse","Email","Message","Screenshare","Video","Voice"]},"queueId":{"type":"string","description":"The unique identifier of the queue used to assign the interaction to the user."},"externalContactId":{"type":"string","description":"The external contact identifier of the end-user participant."}}},"KnowledgeDocumentCopy":{"type":"object","required":["application","documentVariationId","documentVersionId"],"properties":{"documentVariationId":{"type":"string","description":"The variation of the document whose content was copied."},"documentVersionId":{"type":"string","description":"The version of the document whose content was copied."},"searchId":{"type":"string","description":"The search that surfaced the document whose content was copied."},"queryType":{"type":"string","description":"The type of the query that surfaced the document.","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"surfacingMethod":{"type":"string","description":"The method how knowledge was surfaced. Article: Full article was shown. Snippet: A snippet from the article was shown. Highlight: A highlighted answer in a snippet was shown.","enum":["Unknown","Article","Snippet","Highlight"]},"sessionId":{"type":"string","description":"Knowledge session ID.","readOnly":true},"conversationContext":{"description":"Conversation context information, if the document content is copied in the context of a conversation.","$ref":"#/definitions/KnowledgeConversationContext"},"application":{"description":"The client application in which the document content was copied.","$ref":"#/definitions/KnowledgeSearchClientApplication"}}},"KnowledgeSearchClientApplication":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Application type.","enum":["Assistant","BotFlow","MessengerKnowledgeApp","SmartAdvisor","SupportCenter"]},"deployment":{"description":"Application details when type is MessengerKnowledgeApp or SupportCenter.","$ref":"#/definitions/AddressableEntityRef"},"botFlow":{"description":"Application details when type is BotFlow.","$ref":"#/definitions/AddressableEntityRef"},"assistant":{"description":"Application details when type is Assistant.","$ref":"#/definitions/AddressableEntityRef"}}},"KnowledgeDocumentPresentation":{"type":"object","required":["application","documents"],"properties":{"documents":{"type":"array","description":"The presented documents","items":{"$ref":"#/definitions/KnowledgeDocumentVersionVariationReference"}},"searchId":{"type":"string","description":"The search that surfaced the documents that were presented."},"queryType":{"type":"string","description":"The type of the query that surfaced the documents.","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"surfacingMethod":{"type":"string","description":"The method how knowledge was surfaced. Article: Full article was shown. Snippet: A snippet from the article was shown. Highlight: A highlighted answer in a snippet was shown.","enum":["Unknown","Article","Snippet","Highlight"]},"sessionId":{"type":"string","description":"Knowledge session ID.","readOnly":true},"conversationContext":{"description":"Conversation context information if the documents were presented in the context of a conversation.","$ref":"#/definitions/KnowledgeConversationContext"},"application":{"description":"The client application in which the documents were presented.","$ref":"#/definitions/KnowledgeSearchClientApplication"}}},"KnowledgeDocumentVersionVariationReference":{"type":"object","required":["documentId","documentVariationId","documentVersionId"],"properties":{"documentId":{"type":"string","description":"The ID of the document."},"documentVariationId":{"type":"string","description":"The variation of the document."},"documentVersionId":{"type":"string","description":"The version of the document."}}},"EntityReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."}}},"KnowledgeConversationContextResponse":{"type":"object","required":["conversation"],"properties":{"conversation":{"description":"The conversation.","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"The queue used to assign the interaction to the user.","$ref":"#/definitions/AddressableEntityRef"},"externalContact":{"description":"The end-user participant of the conversation.","$ref":"#/definitions/AddressableEntityRef"},"mediaType":{"type":"string","description":"The media type of the conversation.","enum":["Unknown","Callback","Chat","Cobrowse","Email","Message","Screenshare","Video","Voice"]}}},"KnowledgeDocumentFeedbackResponse":{"type":"object","required":["documentVariation","rating"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"documentVariation":{"description":"The variation of the document on which feedback was given.","$ref":"#/definitions/EntityReference"},"rating":{"type":"string","description":"Feedback rating.","enum":["Negative","Positive"]},"reason":{"type":"string","description":"Feedback reason.","enum":["DocumentContent","SearchResults"]},"comment":{"type":"string","description":"Free-text comment of the feedback. Maximum length: 2000 characters.","minLength":0,"maxLength":2000},"search":{"description":"The search that surfaced the document on which feedback was given.","$ref":"#/definitions/EntityReference"},"sessionId":{"type":"string","description":"Knowledge guest session ID.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date and time of the feedback. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"queryType":{"type":"string","description":"The type of the query that surfaced the document on which the feedback was given.","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"surfacingMethod":{"type":"string","description":"The method how knowledge was surfaced. Article: Full article was shown. Snippet: A snippet from the article was shown. Highlight: A highlighted answer in a snippet was shown.","enum":["Unknown","Article","Snippet","Highlight"]},"state":{"type":"string","description":"The state of the feedback.","enum":["Draft","Final"]},"document":{"description":"The document on which feedback was given.","$ref":"#/definitions/KnowledgeDocumentVersionReference"},"application":{"description":"The client application from which feedback was given.","$ref":"#/definitions/KnowledgeSearchClientApplication"},"conversationContext":{"description":"Conversation context information if the feedback is given in the context of a conversation.","$ref":"#/definitions/KnowledgeConversationContextResponse"},"user":{"description":"The user who created the feedback.","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentVersionReference":{"type":"object","required":["knowledgeBase","versionId"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the document.","readOnly":true},"knowledgeBase":{"description":"The knowledge base that the document belongs to.","readOnly":true,"$ref":"#/definitions/KnowledgeBaseReference"},"versionId":{"type":"string","description":"The globally unique identifier for the version of the document."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentFeedback":{"type":"object","required":["application","document","documentVariation","rating"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"documentVariation":{"description":"The variation of the document on which feedback was given.","$ref":"#/definitions/EntityReference"},"rating":{"type":"string","description":"Feedback rating.","enum":["Negative","Positive"]},"reason":{"type":"string","description":"Feedback reason.","enum":["DocumentContent","SearchResults"]},"comment":{"type":"string","description":"Free-text comment of the feedback. Maximum length: 2000 characters.","minLength":0,"maxLength":2000},"search":{"description":"The search that surfaced the document on which feedback was given.","$ref":"#/definitions/EntityReference"},"sessionId":{"type":"string","description":"Knowledge guest session ID.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date and time of the feedback. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"queryType":{"type":"string","description":"The type of the query that surfaced the document on which the feedback was given.","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"surfacingMethod":{"type":"string","description":"The method how knowledge was surfaced. Article: Full article was shown. Snippet: A snippet from the article was shown. Highlight: A highlighted answer in a snippet was shown.","enum":["Unknown","Article","Snippet","Highlight"]},"state":{"type":"string","description":"The state of the feedback.","enum":["Draft","Final"]},"document":{"description":"The document on which feedback was given.","$ref":"#/definitions/KnowledgeDocumentVersionReference"},"application":{"description":"The client application from which feedback was given.","$ref":"#/definitions/KnowledgeSearchClientApplication"},"conversationContext":{"description":"Conversation context information if the feedback is given in the context of a conversation.","$ref":"#/definitions/KnowledgeConversationContext"},"userId":{"type":"string","description":"The ID of the user who created the feedback.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentFeedbackResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentFeedbackResponse"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"DocumentQuery":{"type":"object","required":["clauses","operator"],"properties":{"clauses":{"type":"array","description":"Documents filter clauses/criteria. 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For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}},"DocumentQueryPredicate":{"type":"object","required":["fields","type","values"],"properties":{"fields":{"type":"array","description":"Specifies the document fields to be matched against.","items":{"type":"string","enum":["alternatives","categoryId","categoryName","contextId","contextName","contextValueId","contextValueName","documentId","labelId","labelName","title","variationId","visible","state"]}},"values":{"type":"array","description":"Specifies the values of the fields to be matched against.","items":{"type":"string"}},"type":{"type":"string","description":"Specifies the matching criteria between the fields and values.","enum":["Equals","NotEquals","Contains","MatchAll","MatchAny"]}}},"KnowledgeExportJobDocumentsFilter":{"type":"object","properties":{"interval":{"type":"string","description":"Retrieves the documents modified in specified date and time range. Cannot be used together with entities filter. 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Cannot be used together with internal filter.","items":{"$ref":"#/definitions/Entity"},"maxItems":100,"minItems":1},"sourceId":{"type":"string"}}},"KnowledgeExportJobFilter":{"type":"object","required":["versionFilter"],"properties":{"documentsFilter":{"description":"Filters for narrowing down which documents to export.","$ref":"#/definitions/KnowledgeExportJobDocumentsFilter"},"versionFilter":{"type":"string","description":"Specifies what version should be exported.","enum":["All","Latest"]}}},"KnowledgeExportJobResponse":{"type":"object","required":["fileType"],"properties":{"id":{"type":"string","description":"Id of the export job."},"downloadURL":{"type":"string","description":"The URL of the location at which the caller can download the export file, when available."},"fileType":{"type":"string","description":"File type of the document","enum":["Json","Csv","Xlsx"]},"jsonFileVersion":{"type":"integer","format":"int32","description":"Requested version of the exported json file."},"countDocumentProcessed":{"type":"integer","format":"int32","description":"The current count of the number of records processed."},"exportFilter":{"description":"Filters to narrow down what to export.","$ref":"#/definitions/KnowledgeExportJobFilter"},"status":{"type":"string","description":"The status of the export job.","enum":["Created","ValidationInProgress","ValidationCompleted","ValidationFailed","Started","InProgress","Completed","PartialCompleted","Failed","AbortRequested","Aborted"]},"knowledgeBase":{"description":"Knowledge base which document export belongs to.","$ref":"#/definitions/KnowledgeBase"},"createdBy":{"description":"The user who created the operation","$ref":"#/definitions/UserReference"},"dateCreated":{"type":"string","format":"date-time","description":"The timestamp of when the export began. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"errorInformation":{"description":"Any error information, or null of the processing is not in failed state.","$ref":"#/definitions/ErrorBody"},"source":{"description":"Source of the export job.","$ref":"#/definitions/KnowledgeOperationSource"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeExportJobRequest":{"type":"object","required":["exportFilter","fileType"],"properties":{"exportFilter":{"description":"What to export.","$ref":"#/definitions/KnowledgeExportJobFilter"},"fileType":{"type":"string","description":"File type of the document","enum":["Json","Csv","Xlsx"]},"sourceId":{"type":"string","description":"Knowledge integration source id."},"jsonFileVersion":{"type":"integer","format":"int32","description":"Requested version of the exported json file. Available versions are 2 and 3, default is 2"}}},"KnowledgeImportJobError":{"type":"object","properties":{"message":{"type":"string"},"code":{"type":"string"},"status":{"type":"integer","format":"int32"},"entityId":{"type":"string"},"entityName":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"string"}},"contextId":{"type":"string"},"details":{"type":"array","items":{"$ref":"#/definitions/Detail"}},"errors":{"type":"array","items":{"$ref":"#/definitions/ErrorBody"}},"limit":{"$ref":"#/definitions/Limit"},"documentIndex":{"type":"integer","format":"int32","description":"Index of the faulty document."}}},"KnowledgeImportJobReport":{"type":"object","properties":{"errors":{"type":"array","description":"List of errors occurred during processing import.","items":{"$ref":"#/definitions/KnowledgeImportJobError"}},"statistics":{"description":"Statistics related to the import job.","$ref":"#/definitions/KnowledgeImportJobStatistics"}}},"KnowledgeImportJobResponse":{"type":"object","required":["fileType","uploadKey"],"properties":{"id":{"type":"string","description":"Id of the import job","readOnly":true},"downloadURL":{"type":"string","description":"The URL of the location at which the caller can download the imported file."},"failedEntitiesURL":{"type":"string","description":"The URL of the location at which the caller can download the entities in json format that failed during the import."},"uploadKey":{"type":"string","description":"Upload key"},"fileType":{"type":"string","description":"File type of the document","enum":["Json","Csv","Xlsx"]},"settings":{"description":"Additional optional settings","$ref":"#/definitions/KnowledgeImportJobSettings"},"status":{"type":"string","description":"Status of the import job","readOnly":true,"enum":["Created","ValidationInProgress","ValidationCompleted","ValidationFailed","Started","InProgress","Completed","PartialCompleted","Failed","AbortRequested","Aborted"]},"report":{"description":"Report of the import job","readOnly":true,"$ref":"#/definitions/KnowledgeImportJobReport"},"knowledgeBase":{"description":"Knowledge base which document import does belong to","readOnly":true,"$ref":"#/definitions/KnowledgeBase"},"createdBy":{"description":"The user who created the operation","readOnly":true,"$ref":"#/definitions/UserReference"},"dateCreated":{"type":"string","format":"date-time","description":"Created date. 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If applied, the returned results will have an equal or higher confidence than the threshold. The value should be between 0 to 1."},"answerHighlightTopResults":{"type":"integer","format":"int32","description":"The number of articles to be sent for answer-highlighting. 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Article: Full article was shown. Snippet: A snippet from the article was shown. 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Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["EXACT","STARTS_WITH","CONTAINS","TERM","TERMS","MATCH_ALL","SIMPLE","QUERY_STRING","MULTI_MATCH"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["title","content"]}}}},"DocumentationSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"query":{"type":"array","items":{"$ref":"#/definitions/DocumentationSearchCriteria"}}}},"JsonNodeSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"description":"Search results","$ref":"#/definitions/ArrayNode"},"aggregations":{"$ref":"#/definitions/ArrayNode"}}},"GKNDocumentationResult":{"type":"object","required":["_type"],"properties":{"content":{"type":"string","description":"The text or html content for the documentation entity. Will be returned in responses for certain entities."},"link":{"type":"string","description":"URL link for the documentation entity. Will be returned in responses for certain entities."},"title":{"type":"string","description":"The title of the documentation entity. Will be returned in responses for certain entities."},"_type":{"type":"string","description":"The search type. Will be returned in responses for certain entities."}}},"GKNDocumentationSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/GKNDocumentationResult"}}}},"GKNDocumentationSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/GKNDocumentationSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type. Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["SIMPLE"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["title","content"]}}}},"GKNDocumentationSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"query":{"type":"array","items":{"$ref":"#/definitions/GKNDocumentationSearchCriteria"}}}},"CreateWebChatConversationResponse":{"type":"object","properties":{"id":{"type":"string","description":"Chat Conversation identifier"},"jwt":{"type":"string","description":"The JWT that you can use to identify subsequent calls on this conversation"},"eventStreamUri":{"type":"string","format":"uri","description":"The URI which provides the conversation event stream."},"member":{"description":"Chat Member","$ref":"#/definitions/WebChatMemberInfo"}}},"CreateWebChatConversationRequest":{"type":"object","required":["deploymentId","memberInfo","organizationId","routingTarget"],"properties":{"organizationId":{"type":"string","description":"The organization identifier."},"deploymentId":{"type":"string","description":"The web chat Deployment ID which contains the appropriate settings for this chat conversation."},"routingTarget":{"description":"The routing information to use for the new chat conversation.","$ref":"#/definitions/WebChatRoutingTarget"},"memberInfo":{"description":"The guest member info to use for the new chat conversation.","$ref":"#/definitions/GuestMemberInfo"},"memberAuthToken":{"type":"string","description":"If the guest member is an authenticated member (ie, not anonymous) his JWT is provided here. The token will have been previously generated with the \"POST /api/v2/signeddata\" resource."},"journeyContext":{"description":"A subset of the Journey System's data relevant to this conversation/session request (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"}}},"GuestMemberInfo":{"type":"object","required":["displayName"],"properties":{"displayName":{"type":"string","description":"The display name to use for the guest member in the conversation."},"firstName":{"type":"string","description":"The first name to use for the guest member in the conversation."},"lastName":{"type":"string","description":"The last name to use for the guest member in the conversation."},"email":{"type":"string","description":"The email address to use for the guest member in the conversation."},"phoneNumber":{"type":"string","description":"The phone number to use for the guest member in the conversation."},"avatarImageUrl":{"type":"string","format":"uri","description":"The URL to the avatar image to use for the guest member in the conversation, if any."},"customFields":{"type":"object","description":"Any custom fields of information, in key-value format, to attach to the guest member in the conversation.","additionalProperties":{"type":"string"}}}},"WebChatRoutingTarget":{"type":"object","required":["targetAddress","targetType"],"properties":{"targetType":{"type":"string","description":"The target type of the routing target, such as 'QUEUE'.","enum":["QUEUE"]},"targetAddress":{"type":"string","description":"The target of the route, in the format appropriate given the 'targetType'."},"skills":{"type":"array","description":"The list of skill names to use for routing.","items":{"type":"string"}},"language":{"type":"string","description":"The language name to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."}}},"WebDeploymentsRefreshJWTRequest":{"type":"object","required":["deploymentId","refreshToken"],"properties":{"refreshToken":{"type":"string","description":"Refresh token used to issue a new JWT."},"deploymentId":{"type":"string","description":"The WebDeployment ID"}}},"WebDeploymentsAuthorizationResponse":{"type":"object","properties":{"refreshToken":{"type":"string","description":"Refresh token used to issue a new JWT."},"jwt":{"type":"string"}}},"WebDeploymentsJourneyContext":{"type":"object","properties":{"journeyAction":{"description":"A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyAction"},"customer":{"description":"Journey customer information. Used for linking the authenticated customer with the journey. ","$ref":"#/definitions/JourneyCustomer"},"customerSession":{"description":"Contains the Journey System's customer session details.","$ref":"#/definitions/JourneyCustomerSession"}}},"WebDeploymentsOAuthExchangeRequest":{"type":"object","required":["deploymentId"],"properties":{"deploymentId":{"type":"string","description":"The WebDeployment ID"},"journeyContext":{"description":"A Customer journey context.","$ref":"#/definitions/WebDeploymentsJourneyContext"},"oauth":{"$ref":"#/definitions/WebDeploymentsOAuthRequestParameters"}}},"WebDeploymentsOAuthRequestParameters":{"type":"object","required":["code","redirectUri"],"properties":{"code":{"type":"string","description":"The authorization code to be sent to the authentication server during the token request.\n Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"redirectUri":{"type":"string","description":"Redirect URI sent in the \"Authentication Request\"Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"nonce":{"type":"string","description":"Required if provided in the \"Authentication Request\". Otherwise should be empty.String value used to associate a Client session with an ID Token, and to mitigate replay attacks. The value is passed through unmodified from the Authentication Request to the ID Token. Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"maxAge":{"type":"integer","format":"int32","description":"Required if provided in the \"Authentication Request\". Otherwise should be empty.Specifies the allowable elapsed time in seconds since the last time the End-User was actively authenticated.Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"codeVerifier":{"type":"string","description":"Required if authorizing using Proof Key for Code Exchange (PKCE). Otherwise should be empty.Random URL-safe string with a minimum length of 43 characters generated at start of authorization flow to mitigate the threat of having the authorization code intercepted. Refer to https://datatracker.ietf.org/doc/html/rfc7636"},"iss":{"type":"string","description":"Optional parameter. Set it if authorization server discovery metadata authorization_response_iss_parameter_supported is enabled.\nRefer to https://datatracker.ietf.org/doc/html/rfc9207"}}},"AvailableTopic":{"type":"object","properties":{"description":{"type":"string"},"id":{"type":"string"},"permissionDetails":{"type":"array","description":"Full detailed permissions required to subscribe to the topic","items":{"$ref":"#/definitions/PermissionDetails"}},"requiresPermissions":{"type":"array","description":"Permissions required to subscribe to the topic","items":{"type":"string"}},"requiresDivisionPermissions":{"type":"boolean","description":"True if the subscribing user must belong to the same division as the topic object ID"},"requiresAnyValidator":{"type":"boolean","description":"If multiple permissions are required for this topic, such as both requiresCurrentUser and requiresDivisionPermissions, then true here indicates that meeting any one condition will satisfy the requirements; false indicates all conditions must be met."},"enforced":{"type":"boolean","description":"Whether or not the permissions on this topic are enforced"},"visibility":{"type":"string","description":"Visibility of this topic (Public or Preview)","enum":["Public","Preview"]},"schema":{"type":"object","additionalProperties":{"type":"object"}},"requiresCurrentUser":{"type":"boolean","description":"True if the topic user ID is required to match the subscribing user ID"},"requiresCurrentUserOrPermission":{"type":"boolean","description":"True if permissions are only required when the topic user ID does not match the subscribing user ID"},"transports":{"type":"array","description":"Transports that support events for the topic","items":{"type":"string","enum":["All","Websocket","EventBridge","ProcessAutomation"]}},"publicApiTemplateUriPaths":{"type":"array","items":{"type":"string"}},"topicParameters":{"type":"array","description":"Parameters in the topic name that can be substituted, in the order they appear in the topic name","items":{"type":"string"}}}},"AvailableTopicEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AvailableTopic"}}}},"PermissionDetails":{"type":"object","properties":{"type":{"type":"string","description":"The type of permission requirement","enum":["requiresCurrentUser","requiresPermissions","requiresDivisionPermissions","requiresAnyDivisionPermissions","requiresUserBeConversationParticipant"]},"permissions":{"type":"array","description":"List of required permissions","items":{"type":"string"}},"allowsCurrentUser":{"type":"boolean","description":"Whether the current user can subscribe, when division permissions are otherwise required"},"enforced":{"type":"boolean","description":"Whether or not this permission requirement is enforced"}}},"Channel":{"type":"object","properties":{"connectUri":{"type":"string","format":"uri"},"id":{"type":"string"},"expires":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ChannelEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Channel"}}}},"ChannelTopic":{"type":"object","properties":{"id":{"type":"string"},"state":{"type":"string","enum":["Permitted","Rejected"]},"rejectionReason":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChannelTopicEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChannelTopic"}}}},"ADFS":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IdentityProvider":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CustomerInteractionCenter":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"GSuite":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"GenericSAML":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"logoImageData":{"type":"string"},"endpointCompression":{"type":"boolean"},"nameIdentifierFormat":{"type":"string","enum":["urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified","urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress","urn:oasis:names:tc:SAML:1.1:nameid-format:X509SubjectName","urn:oasis:names:tc:SAML:1.1:nameid-format:WindowsDomainQualifiedName","urn:oasis:names:tc:SAML:2.0:nameid-format:kerberos","urn:oasis:names:tc:SAML:2.0:nameid-format:entity","urn:oasis:names:tc:SAML:2.0:nameid-format:persistent","urn:oasis:names:tc:SAML:2.0:nameid-format:transient"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IdentityNow":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CustomProvider":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"logoImageData":{"type":"string"},"endpointCompression":{"type":"boolean"},"nameIdentifierFormat":{"type":"string","enum":["urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified","urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress","urn:oasis:names:tc:SAML:1.1:nameid-format:X509SubjectName","urn:oasis:names:tc:SAML:1.1:nameid-format:WindowsDomainQualifiedName","urn:oasis:names:tc:SAML:2.0:nameid-format:kerberos","urn:oasis:names:tc:SAML:2.0:nameid-format:entity","urn:oasis:names:tc:SAML:2.0:nameid-format:persistent","urn:oasis:names:tc:SAML:2.0:nameid-format:transient"]},"ssoBinding":{"type":"string","enum":["urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST","urn:oasis:names:tc:SAML:2.0:bindings:HTTP-Redirect"]},"signAuthnRequests":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IdentityProviderEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/IdentityProvider"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"OAuthAuthorization":{"type":"object","properties":{"client":{"$ref":"#/definitions/OAuthClient"},"scope":{"type":"array","items":{"type":"string"}},"roles":{"type":"array","items":{"type":"string"}},"resourceOwner":{"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"$ref":"#/definitions/DomainEntityRef"},"pending":{"type":"boolean"},"state":{"type":"string","enum":["Unauthorized","Requested","Authorized","Revoked"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OAuthClient":{"type":"object","required":["authorizedGrantType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/DomainEntityRef"},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OAuthAuthorizationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/OAuthAuthorization"}},"selfUri":{"type":"string","format":"uri"}}},"OAuthClientRequest":{"type":"object","required":["authorizedGrantType","name"],"properties":{"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UsageExecutionResult":{"type":"object","properties":{"executionId":{"type":"string","description":"The id of the query execution"},"resultsUri":{"type":"string","description":"URI where the query results can be retrieved"}}},"ApiUsageClientQuery":{"type":"object","required":["interval"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Date granularity of the results","enum":["Day","Week","Month"]},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Enables retrieving only named metrics. If omitted, all metrics that are available will be returned (like SELECT *).","items":{"type":"string","enum":["Status200","Status300","Status400","Status500","Status429","Requests"]}},"groupBy":{"type":"array","description":"Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["OAuthClientId","OrganizationId","TemplateUri","HttpMethod"]}}}},"ApiUsageQueryResult":{"type":"object","properties":{"results":{"type":"array","description":"Query results","items":{"$ref":"#/definitions/ApiUsageRow"}},"queryStatus":{"type":"string","description":"Query status","enum":["Complete","Failed","Running"]},"cursors":{"description":"Cursor tokens to be used for navigating paginated results","$ref":"#/definitions/Cursors"}}},"ApiUsageRow":{"type":"object","properties":{"clientId":{"type":"string","description":"Client Id associated with this query result"},"clientName":{"type":"string","description":"Client Name associated with this query result"},"organizationId":{"type":"string","description":"Organization Id associated with this query result"},"userId":{"type":"string","description":"User Id associated with this query result"},"templateUri":{"type":"string","description":"Template Uri associated with this query result"},"httpMethod":{"type":"string","description":"HTTP Method associated with this query result"},"status200":{"type":"integer","format":"int64","description":"Number of requests resulting in a 2xx HTTP status code"},"status300":{"type":"integer","format":"int64","description":"Number of requests resulting in a 3xx HTTP status code"},"status400":{"type":"integer","format":"int64","description":"Number of requests resulting in a 4xx HTTP status code"},"status500":{"type":"integer","format":"int64","description":"Number of requests resulting in a 5xx HTTP status code"},"status429":{"type":"integer","format":"int64","description":"Number of requests resulting in a 429 HTTP status code, this is a subset of the count returned with status400"},"requests":{"type":"integer","format":"int64","description":"Total number of requests"},"date":{"type":"string","format":"date-time","description":"Date of requests, based on granularity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"OAuthClientEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OAuthClientListing"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"OAuthClientListing":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"RecordingMessagingMessage":{"type":"object","properties":{"from":{"type":"string","description":"The message sender session id."},"fromUser":{"description":"The user who sent this message.","$ref":"#/definitions/User"},"fromExternalContact":{"description":"The PureCloud external contact sender details.","$ref":"#/definitions/ExternalContact"},"to":{"type":"string","description":"The message recipient."},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was sent. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"recoveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"providerType":{"type":"string","enum":["EDGE","CHAT","EMAIL","SCREEN_RECORDING","PUREENGAGE","PURECONNECT"]},"mediaSizeBytes":{"type":"integer","format":"int64"},"mediaType":{"type":"string","enum":["CALL","CHAT","EMAIL","SCREEN"]},"mediaSubtype":{"type":"string","enum":["Trunk","Station","Consult","Screen"]},"mediaSubject":{"type":"string"},"fileState":{"type":"string","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING"]},"providerEndpoint":{"$ref":"#/definitions/Endpoint"},"recording":{"$ref":"#/definitions/Recording"},"orphanStatus":{"type":"string","description":"The status of the orphaned recording's conversation.","enum":["NO_CONVERSATION","UNKNOWN_CONVERSATION","CONVERSATION_NOT_COMPLETE","CONVERSATION_NOT_EVALUATED","EVALUATED"]},"sourceOrphaningId":{"type":"string","description":"An identifier used during recovery operations by the supplying hybrid platform to track back and determine which interaction this recording is associated with"},"region":{"type":"string","enum":["af-south-1","ap-east-1","ap-northeast-1","ap-northeast-2","ap-northeast-3","ap-south-1","ap-southeast-1","ap-southeast-2","ap-southeast-3","ca-central-1","eu-central-1","eu-central-2","eu-west-1","eu-west-2","eu-west-3","me-central-1","sa-east-1","us-east-1","us-west-2"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OrphanUpdateRequest":{"type":"object","properties":{"archiveDate":{"type":"string","format":"date-time","description":"The orphan recording's archive date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"deleteDate":{"type":"string","format":"date-time","description":"The orphan recording's delete date. Must be greater than archiveDate and exportDate if set, otherwise one day from now. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The orphan recording's export date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"integrationId":{"type":"string","description":"IntegrationId to access AWS S3 bucket for export. This field is required if exportDate is set."},"conversationId":{"type":"string","description":"A conversation Id that this orphan's recording is to be attached to. If not present, the conversationId will be deduced from the recording media."}}},"OrphanRecordingListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OrphanRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"PublishForm":{"type":"object","required":["id","published"],"properties":{"published":{"type":"boolean","description":"Is this form published"},"id":{"type":"string","description":"Unique Id for this version of this form"}}},"SurveyFormEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SurveyForm"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingMetadata":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversationId":{"type":"string"},"path":{"type":"string"},"startTime":{"type":"string","description":"The start time of the recording for screen recordings. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"maxAllowedRestorationsForOrg":{"type":"integer","format":"int32","description":"How many archive restorations the organization is allowed to have."},"remainingRestorationsAllowedForOrg":{"type":"integer","format":"int32","description":"The remaining archive restorations the organization has."},"sessionId":{"type":"string","description":"The session id represents an external resource id, such as email, call, chat, etc"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingRetention":{"type":"object","properties":{"conversationId":{"type":"string"},"recordingId":{"type":"string"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The creation time of the recording. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"RecordingRetentionCursorEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingRetention"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"FailedRecordingEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingJobFailedRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingJobFailedRecording":{"type":"object","properties":{"conversation":{"description":"Conversation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"recording":{"description":"Recording","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"RecordingJob":{"type":"object","required":["state"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The current state of the job.","enum":["FULFILLED","PENDING","READY","PROCESSING","CANCELLED","FAILED"]},"recordingJobsQuery":{"description":"Original query of the job.","readOnly":true,"$ref":"#/definitions/RecordingJobsQuery"},"dateCreated":{"type":"string","format":"date-time","description":"Date when the job was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"totalConversations":{"type":"integer","format":"int32","description":"Total number of conversations affected.","readOnly":true},"totalRecordings":{"type":"integer","format":"int32","description":"Total number of recordings affected.","readOnly":true},"totalSkippedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings that have been skipped.","readOnly":true},"totalFailedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings that the bulk job failed to process.","readOnly":true},"totalProcessedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings have been processed.","readOnly":true},"percentProgress":{"type":"integer","format":"int32","description":"Progress in percentage based on the number of recordings","readOnly":true},"errorMessage":{"type":"string","description":"Error occurred during the job execution","readOnly":true},"failedRecordings":{"type":"string","description":"Get IDs of recordings that the bulk job failed for","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"user":{"description":"Details of the user created the job","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"RecordingJobsQuery":{"type":"object","required":["action"],"properties":{"action":{"type":"string","description":"Operation to perform bulk task. If the operation will cause the delete date of a recording to be older than the export date, the export date will be adjusted to the delete date.","enum":["ARCHIVE","DELETE","EXPORT"]},"actionDate":{"type":"string","format":"date-time","description":"The date when the action will be performed. If screenRecordingActionDate is also provided, this value is only used for non-screen recordings. Otherwise this value is used for all recordings. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"actionAge":{"type":"integer","format":"int32","description":"The number of days after each recording's creation date when the action will be performed. If screenRecordingActionAge is also provided, this value is only used for non-screen recordings. Otherwise this value is used for all recordings."},"screenRecordingActionDate":{"type":"string","format":"date-time","description":"The date when the action will be performed for screen recordings. If this is provided then includeScreenRecordings must be true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"screenRecordingActionAge":{"type":"integer","format":"int32","description":"The number of days after each screen recording's creation date when the action will be performed. If this is provided then includeScreenRecordings must be true."},"integrationId":{"type":"string","description":"IntegrationId to Access AWS S3 bucket for bulk recording exports. This field is required and used only for EXPORT action."},"includeRecordingsWithSensitiveData":{"type":"boolean","description":"Whether to include recordings with PCI DSS and/or PII data, default value = false "},"includeScreenRecordings":{"type":"boolean","description":"Whether to include Screen recordings for the action, default value = true "},"clearExport":{"type":"boolean","description":"For DELETE action, setting this to true will clear any pending exports for recordings. This field is only used for DELETE action. Default value = false"},"conversationQuery":{"description":"Conversation Query. Note: After the recording is created, it might take up to 48 hours for the recording to be included in the submitted job query. This result depends on the analytics data lake job completion. See also: https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job#data-availability.This is supported only when querying for conversations up to and including 5 years old.","$ref":"#/definitions/AsyncConversationQuery"},"agedConversationInterval":{"type":"string","description":"As an alternative to conversationQuery, specify the date and time range of conversations that are older than 5 years to query.Results will include all conversations that had activity during the interval. This is supported only when querying for conversations older than 5 years;conversationQuery must not be provided when this is provided. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss.Interval duration must not exceed 6 months. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}},"ExecuteRecordingJobsQuery":{"type":"object","required":["state"],"properties":{"state":{"type":"string","description":"The desired state for the job to be set to.","enum":["PROCESSING"]}}},"RecordingJobEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingJob"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingSettings":{"type":"object","properties":{"maxSimultaneousStreams":{"type":"integer","format":"int32","description":"Maximum number of simultaneous screen recording streams"},"maxConfigurableScreenRecordingStreams":{"type":"integer","format":"int32","description":"Upper limit that maxSimultaneousStreams can be configured"},"regionalRecordingStorageEnabled":{"type":"boolean","description":"Store call recordings in the region where they are intended to be recorded, otherwise in the organization's home region"}}},"RecordingUploadReport":{"type":"object","properties":{"id":{"type":"string","description":"The report id."},"name":{"type":"string"},"state":{"type":"string","description":"The current status of the upload report.","enum":["InProgress","Completed","Failed"]},"signedUrl":{"type":"string","description":"For COMPLETED tasks, the signed url to download the report."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingUploadReportRequest":{"type":"object","required":["dateSince"],"properties":{"dateSince":{"type":"string","format":"date-time","description":"Report will include uploads since this date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadStatus":{"type":"string","description":"Report will include uploads with this status","enum":["Pending","Success","Failure","WaitForConversation"]}}},"ScreenRecordingMetaData":{"type":"object","properties":{"trackId":{"type":"string"},"mediaId":{"type":"string"},"screenId":{"type":"string"},"originX":{"type":"integer","format":"int32"},"originY":{"type":"integer","format":"int32"},"primary":{"type":"boolean"},"main":{"type":"boolean"}}},"ScreenRecordingMetaDataRequest":{"type":"object","properties":{"participantJid":{"type":"string"},"roomId":{"type":"string"},"metaData":{"type":"array","items":{"$ref":"#/definitions/ScreenRecordingMetaData"}}}},"ScreenRecordingSession":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"communicationId":{"type":"string","description":"The id of the communication that is being recorded on the conversation"},"conversation":{"$ref":"#/definitions/Conversation"},"startTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScreenRecordingSessionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ScreenRecordingSession"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ScreenRecordingActiveSessions":{"type":"object","properties":{"count":{"type":"integer","format":"int32","description":"Current concurrent active screen recordings count for organization"}}},"ScreenRecordingSessionRequest":{"type":"object","properties":{"state":{"type":"string","description":"The screen recording session's state. Values can be: 'stopped'","enum":["STOPPED"]},"archiveDate":{"type":"string","format":"date-time","description":"The screen recording session's archive date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"deleteDate":{"type":"string","format":"date-time","description":"The screen recording session's delete date. Must be greater than archiveDate if set, otherwise one day from now. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AcknowledgeScreenRecordingRequest":{"type":"object","properties":{"participantJid":{"type":"string"},"roomId":{"type":"string"},"conversationId":{"type":"string"}}},"SurveyFormAndScoringSet":{"type":"object","properties":{"surveyForm":{"$ref":"#/definitions/SurveyForm"},"answers":{"$ref":"#/definitions/SurveyScoringSet"}}},"AlertNotification":{"type":"object","required":["notificationTypes","recipient"],"properties":{"recipient":{"type":"string","description":"The entity to receive the notification."},"notificationTypes":{"type":"array","description":"The notification types the user will receive.","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}},"locale":{"type":"string","description":"The locale whose language will be used when sending alerts. Locale should be in theformat language_COUNTRY where language is always lower case and country is always upper case."}}},"AlertRuleProperties":{"type":"object","required":["type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"type":{"type":"string","description":"The type of rule being alerted.","readOnly":true,"enum":["ConversationMetrics","UserPresence","WorkforceManagement","Unknown"]}}},"AlertSummary":{"type":"object","required":["entities","entitiesAreTeamMembers","metricType"],"properties":{"entities":{"type":"array","description":"The entities who violated the rule condition over the duration of the alert.","items":{"$ref":"#/definitions/AlertSummaryEntity"}},"conversation":{"description":"The id of the conversation that triggered the alert. Only used for alerts based on instance-based conversation metrics.","$ref":"#/definitions/AddressableEntityRef"},"metricType":{"type":"string","description":"The metric type that is monitored.","enum":["Interval","Instance"]},"entitiesAreTeamMembers":{"type":"boolean","description":"Flag that indicated whether or not the alert is for a rule with a condition for all members of a team."}}},"AlertSummaryEntity":{"type":"object","required":["alerting","entityType"],"properties":{"entityType":{"type":"string","description":"Specifies the type of entity being evaluated","enum":["User","Group","Queue","Team","TeamMembers"]},"user":{"description":"User id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"group":{"description":"Group id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"Queue id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"team":{"description":"Team id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"alerting":{"type":"boolean","description":"Flag that indicated if the entity is current causing the alert to be triggered"}}},"CommonAlert":{"type":"object","required":["active","conditions","dateMutedUntil","dateSnoozedUntil","dateStart","muted","notifications","rule","snoozed","unread","user","waitBetweenNotificationMs"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user who created the rule that triggered the alert.","$ref":"#/definitions/UserReference"},"rule":{"description":"The properties of the rule that triggered the alert.","$ref":"#/definitions/AlertRuleProperties"},"notifications":{"type":"array","description":"The collection of notification methods and the ids of users who were notified by those methods.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"dateStart":{"type":"string","format":"date-time","description":"The timestamp of when the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The timestamp of when the alert ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"active":{"type":"boolean","description":"Indicates if an alert is currently active."},"unread":{"type":"boolean","description":"Indicates if an alert has not been read."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time to wait between notification. Time is in milliseconds."},"muted":{"type":"boolean","description":"Flag indicating if the alert is in a muted state."},"snoozed":{"type":"boolean","description":"Flag indicating if the alert is in a snoozed state."},"dateMutedUntil":{"type":"string","format":"date-time","description":"Timestamp of when the mute status of the alert should end. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateSnoozedUntil":{"type":"string","format":"date-time","description":"Timestamp of when the snooze status of the alert should end. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conditions":{"description":"The conditions that make up the rule.","$ref":"#/definitions/CommonRuleConditions"},"conversationId":{"type":"string","description":"The id of the conversation instance that caused the alert to trigger."},"alertSummary":{"description":"Summary of the alert status of the entities defined in the conditions. Is set when rule has instance-based or team member based rule predicates","$ref":"#/definitions/AlertSummary"},"ruleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonRuleConditions":{"type":"object","required":["predicates","type"],"properties":{"clauses":{"type":"array","description":"The list of predicates groups to be evaluated","items":{"$ref":"#/definitions/CommonRuleConditions"}},"predicates":{"type":"array","description":"The list of rule metric predicates to be evaluated.","items":{"$ref":"#/definitions/CommonRulePredicate"}},"type":{"type":"string","description":"the logic operator performed.","enum":["And","Or","Not"]},"id":{"type":"string","description":"The id."}}},"CommonRulePredicate":{"type":"object","required":["comparisonOperator","entity","metric","metricType","metricValueType","value"],"properties":{"metricType":{"type":"string","description":"The type of metric being evaluated.","enum":["Interval","Instance"]},"metricValueType":{"type":"string","description":"The type of metric value being evaluated.","enum":["Count","Min","Timer","Max","Percentage","Average","Observation"]},"comparisonOperator":{"type":"string","description":"The comparison operator being performed on the metric.","enum":["Gt","Gte","Lt","Lte","Eq","Ne"]},"value":{"type":"number","format":"double","description":"The value the metric will be compared to."},"status":{"type":"string","description":"The status of the entity corresponding to the metric."},"entity":{"description":"The entity whose metric is being represented.","$ref":"#/definitions/CommonRulePredicateEntity"},"mediaType":{"type":"string","description":"The media type of the conversation the metric describes.","enum":["Voice","Chat","Email","Callback","Message"]},"metric":{"type":"string","description":"The metric being evaluated.","enum":["nAbandon","nConnected","nInteractions","nOffered","nOutbound","nTransferred","serviceLevel","oServiceLevel","oWaiting","tAbandon","tAcw","tAlert","tAnswered","tHandle","tHeldComplete","tTalkComplete","tWait","tTalk","tHeld","tOrganizationPresence","tSystemPresence","tAgentRoutingStatus","oUserRoutingStatuses","oUserPresences","oInteracting","tFlowOut","tAdherenceStatus"]}}},"CommonRulePredicateEntity":{"type":"object","required":["entityType"],"properties":{"entityType":{"type":"string","description":"Specifies the type of entity being evaluated","enum":["User","Group","Queue","Team","TeamMembers"]},"user":{"description":"User id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"group":{"description":"Group id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"Queue id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"team":{"description":"Team id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"}}},"AlertRequest":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The action being taken on the alert.","enum":["Mute","Snooze","Unread"]},"dateStart":{"type":"string","format":"date-time","description":"The start date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The end date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"unread":{"description":"The fields need for an unread update requests","$ref":"#/definitions/UnreadFields"},"validRequest":{"type":"boolean"}}},"UnreadFields":{"type":"object","required":["state"],"properties":{"state":{"type":"boolean","description":"The new unread state of the alert"}}},"AlertingUnreadStatus":{"type":"object","required":["unread"],"properties":{"unread":{"type":"boolean","description":"True is alert is unread, false if it has not been."}}},"CommonAlertBulkUpdateRequest":{"type":"object","required":["alertIds","type"],"properties":{"type":{"type":"string","description":"The action to take","enum":["Mute","Snooze","Unread"]},"alertIds":{"type":"array","description":"The user supplied alert ids to be muted","uniqueItems":true,"items":{"type":"string"}},"muteSnooze":{"description":"The fields need for a mute or snooze requests","$ref":"#/definitions/MuteSnoozeFields"},"unread":{"description":"The fields need for an unread update requests","$ref":"#/definitions/UnreadFields"}}},"MuteSnoozeFields":{"type":"object","required":["dateEnd","dateStart"],"properties":{"dateStart":{"type":"string","format":"date-time","description":"The start date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The end date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AlertListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonAlert"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"GetAlertQuery":{"type":"object","required":["queryType","ruleType"],"properties":{"ruleType":{"type":"string","description":"The rule type of the alerts the query will return","enum":["Conversation","Presence","All"]},"queryType":{"type":"string","description":"The type of query being performed.","enum":["Info","Count"]},"alertStatus":{"type":"string","description":"The status of the alerts the query will return.","enum":["Active","Inactive","All"]},"viewedStatus":{"type":"string","description":"The view status of the alerts the query will return.","enum":["Unread","Read","All"]},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response. The max is 25"},"sortBy":{"type":"string","description":"The field to sort responses by. The accepted choices are Name and DateStart","enum":["Name","DateStart"]},"sortOrder":{"type":"string","description":"The order in which response will be sorted. The accepted choices are Asc and Desc","enum":["Asc","Desc"]}}},"CommonRule":{"type":"object","required":["name","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"description":{"type":"string","description":"The description of the rule."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"notifications":{"type":"array","description":"The alert notification types to trigger when alarm state changes as well as the users they will be sent to.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"sendExitingAlarmNotifications":{"type":"boolean","description":"Indicates if the alert will send a notification when it is closed."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time in milliseconds to wait between notification."},"conditions":{"description":"The set of metric conditions that would trigger an alert.","$ref":"#/definitions/CommonRuleConditions"},"type":{"type":"string","description":"The type of the rule.","enum":["ConversationMetrics","UserPresence","WorkforceManagement","Unknown"]},"inAlarm":{"type":"boolean","description":"Indicates if the rule is in alarm state."},"user":{"description":"The entity that created the rule.","$ref":"#/definitions/UserReference"},"version":{"type":"integer","format":"int32","description":"The current version number of the rule."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the rule when the rule was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateLastModified":{"type":"string","format":"date-time","description":"The timestamp of the last update to the rule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ModifiableRuleProperties":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"description":{"type":"string","description":"The description of the rule."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"notifications":{"type":"array","description":"The alert notification types to trigger when alarm state changes as well as the users they will be sent to.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"sendExitingAlarmNotifications":{"type":"boolean","description":"Indicates if the alert will send a notification when it is closed."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time in milliseconds to wait between notification."},"conditions":{"description":"The set of metric conditions that would trigger an alert.","$ref":"#/definitions/CommonRuleConditions"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonRuleBulkUpdateNotificationsRequest":{"type":"object","required":["ruleIds"],"properties":{"ruleIds":{"type":"array","description":"The user supplied rules ids to be updated","uniqueItems":true,"items":{"type":"string"}},"properties":{"description":"The rule properties to be updated","$ref":"#/definitions/ModifiableRuleProperties"},"typesToAdd":{"type":"array","description":"Collection of alerting notification types to add for all entities in the rules","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}},"typesToRemove":{"type":"array","description":"Collection of alerting notification types to remove for all entities in the rules","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}}}},"CommonRuleBulkDeleteRequest":{"type":"object","required":["ruleIds"],"properties":{"ruleIds":{"type":"array","description":"The user supplied rule ids to be deleted","items":{"type":"string"}}}},"CommonRuleContainer":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonRule"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"GetRulesQuery":{"type":"object","required":["queryType","ruleType"],"properties":{"ruleType":{"type":"string","description":"The rule type of the alerts the query will return","enum":["Conversation","Presence","All"]},"queryType":{"type":"string","description":"The type of query being performed.","enum":["Info","Count"]},"enabledType":{"type":"string","description":"The state of the rule the query will return. The accepted choices are Enabled, Disabled, or All","enum":["Enabled","Disabled","All"]},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response. The max is 25"},"sortBy":{"type":"string","description":"The field to sort responses by. The accepted choices are Name and DateStart","enum":["Name","DateCreated"]},"sortOrder":{"type":"string","description":"The order in which response will be sorted. The accepted choices are Asc and Desc","enum":["Asc","Desc"]},"ruleName":{"type":"string","description":"The name of the rule being queries."},"nameSearchType":{"type":"string","description":"Specifies how strict the name search needs to be. Expected values are Exact and Contains if querying by name.","enum":["Exact","Contains","Unknown"]}}},"Library":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The library name."},"version":{"type":"integer","format":"int32","description":"Current version for this resource."},"createdBy":{"description":"User that created the library.","readOnly":true,"$ref":"#/definitions/User"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time the response was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"responseType":{"type":"string","description":"This value is deprecated. Responses representing message templates may be added to any library.","enum":["MessagingTemplate","CampaignSmsTemplate","CampaignEmailTemplate","Footer"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LibraryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Library"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"LibraryBatchRequest":{"type":"object","required":["libraryIds"],"properties":{"libraryIds":{"type":"array","description":"List of Library IDs","items":{"type":"string"}}}},"FooterTemplate":{"type":"object","properties":{"type":{"type":"string","description":"Specifies the type represented by Footer.","enum":["Signature"]},"applicableResources":{"type":"array","description":"Specifies the canned response template where the footer can be used.","items":{"type":"string","enum":["Campaign"]}}},"description":"The Footer template identifies the Footer type and its footerUsage"},"MessagingTemplate":{"type":"object","properties":{"whatsApp":{"description":"Defines a messaging template for a WhatsApp messaging channel","$ref":"#/definitions/WhatsAppDefinition"}},"description":"The messaging template identifies a structured message templates supported by a messaging channel."},"Response":{"type":"object","required":["libraries","texts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"Version number required for updates."},"libraries":{"type":"array","description":"One or more libraries response is associated with.","items":{"$ref":"#/definitions/DomainEntityRef"}},"texts":{"type":"array","description":"One or more texts associated with the response.","items":{"$ref":"#/definitions/ResponseText"}},"createdBy":{"description":"User that created the response","readOnly":true,"$ref":"#/definitions/User"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time the response was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"interactionType":{"type":"string","description":"The interaction type for this response.","enum":["chat","email","twitter"]},"substitutions":{"type":"array","description":"Details about any text substitutions used in the texts for this response.","items":{"$ref":"#/definitions/ResponseSubstitution"}},"substitutionsSchema":{"description":"Metadata about the text substitutions in json schema format.","$ref":"#/definitions/JsonSchemaDocument"},"responseType":{"type":"string","description":"The response type represented by the response.","enum":["MessagingTemplate","CampaignSmsTemplate","CampaignEmailTemplate","Footer"]},"messagingTemplate":{"description":"An optional messaging template definition for responseType.MessagingTemplate.","$ref":"#/definitions/MessagingTemplate"},"assets":{"type":"array","description":"Assets used in the response","items":{"$ref":"#/definitions/AddressableEntityRef"}},"footer":{"description":"Footer template definition for responseType.Footer.","$ref":"#/definitions/FooterTemplate"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Contains information about a response."},"ResponseEntityList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Response"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}},"description":"Query result list"},"ResponseQueryResults":{"type":"object","required":["results"],"properties":{"results":{"description":"Contains the query results","$ref":"#/definitions/ResponseEntityList"}},"description":"Used to return response query results"},"ResponseSubstitution":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"Response substitution identifier."},"description":{"type":"string","description":"Response substitution description."},"defaultValue":{"type":"string","description":"Response substitution default value."}},"description":"Contains information about the substitutions associated with a response."},"ResponseText":{"type":"object","required":["content"],"properties":{"content":{"type":"string","description":"Response text content."},"contentType":{"type":"string","description":"Response text content type.","enum":["text/plain","text/html"]}},"description":"Contains information about the text associated with a response."},"WhatsAppDefinition":{"type":"object","required":["language","name","namespace"],"properties":{"name":{"type":"string","description":"The messaging template name."},"namespace":{"type":"string","description":"The messaging template namespace."},"language":{"type":"string","description":"The messaging template language configured for this template. This is a WhatsApp specific value. For example, 'en_US'"}},"description":"A WhatsApp messaging template definition as defined in the WhatsApp Business Manager"},"ResponseFilter":{"type":"object","required":["name","operator","values"],"properties":{"name":{"type":"string","description":"Field to filter on. Allowed values are 'name', 'libraryId', 'text.contentType', 'messagingTemplate' and 'responseType'"},"operator":{"type":"string","description":"Filter operation: IN, EQUALS, NOTEQUALS.","enum":["IN","EQUALS","NOTEQUALS"]},"values":{"type":"array","description":"Values to filter on. If name is 'responseType' then allowed values are 'CampaignSmsTemplate', 'CampaignEmailTemplate', 'Footer' and 'Signature'","items":{"type":"string"}}},"description":"Used to filter response queries"},"ResponseQueryRequest":{"type":"object","properties":{"queryPhrase":{"type":"string","description":"Query phrase to search response text and name. If not set will match all."},"pageSize":{"type":"integer","format":"int32","description":"The maximum number of hits to return. Default: 25, Maximum: 500."},"filters":{"type":"array","description":"Filter the query results.","items":{"$ref":"#/definitions/ResponseFilter"}}},"description":"Used to query for responses"},"ResponseEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Response"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ResponseAsset":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"contentLength":{"type":"integer","format":"int64","description":"response asset size in bytes"},"contentLocation":{"type":"string","description":"response asset location."},"contentType":{"type":"string","description":"MIME type of response asset"},"dateCreated":{"type":"string","format":"date-time","description":"Created date of the response asset. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User who created the response asset","$ref":"#/definitions/DomainEntityRef"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date of the response asset. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"User who last modified the response asset","$ref":"#/definitions/DomainEntityRef"},"responses":{"type":"array","description":"Canned responses actively using this asset","items":{"$ref":"#/definitions/DomainEntityRef"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResponseAssetRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"},"divisionId":{"type":"string","description":"Division to associate to this asset. Can only be used with this division."}}},"ResponseAssetStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"Upload status of the asset","readOnly":true,"enum":["InProgress","Uploaded","Failed"]},"errorCode":{"type":"string","description":"Error code. Used for localization","readOnly":true},"errorMessage":{"type":"string","description":"Error message that explains upload failure status ","readOnly":true}}},"CreateResponseAssetResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"Pre-signed URL to PUT the file to","readOnly":true},"headers":{"type":"object","description":"Required headers when uploading a file through PUT request to the URL","readOnly":true,"additionalProperties":{"type":"string"}}}},"CreateResponseAssetRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"},"divisionId":{"type":"string","description":"Division to associate to this asset. Can only be used with this division."},"contentMd5":{"type":"string","description":"Content MD-5 of the file to upload"}}},"ResponseAssetSearchResults":{"type":"object","properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/ResponseAsset"}}}},"ResponseAssetFilter":{"type":"object","properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types. Accepts numbers and date in ISO8601 format"},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types. Accepts numbers and date in ISO8601 format"},"fields":{"type":"array","description":"Field name to search against. Allowed Values: divisionId, name, contentLength, contentType, dateCreated","items":{"type":"string"}},"value":{"type":"string","description":"A value for the search to match against"},"type":{"type":"string","description":"How to apply this search criteria against other criteria. Filter type supported for each field:- name:[STARTS_WITH, TERM], divisionId:[TERM, TERMS], contentLength:[RANGE, GREATER_THAN_EQUAL_TO, LESS_THAN_EQUAL_TO], contentType:[STARTS_WITH, TERM] dateCreated:[DATE_RANGE]","enum":["TERM","TERMS","STARTS_WITH","RANGE","GREATER_THAN_EQUAL_TO","LESS_THAN_EQUAL_TO","DATE_RANGE"]}}},"ResponseAssetSearchRequest":{"type":"object","required":["query"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"The number of results per page. Default: 25, Maximum: 100."},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"query":{"type":"array","description":"Filter the query results.","items":{"$ref":"#/definitions/ResponseAssetFilter"}}}},"AvailableMediaType":{"type":"object","properties":{"mediaType":{"type":"string","description":"Name of the available media type"},"availableSubTypes":{"type":"array","description":"List of available subtypes for this media type","items":{"type":"string"}}}},"AvailableMediaTypeEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AvailableMediaType"}}}},"ComparisonPeriod":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"kpi":{"type":"string","description":"Key Performance Indicator optimised during the comparison period.","readOnly":true},"dateStarted":{"type":"string","format":"date-time","description":"Start date of the comparison period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateEnded":{"type":"string","format":"date-time","description":"End date of the comparison period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"percentageBenefit":{"type":"number","format":"double","description":"The percentage benefit on this queue for the duration of the comparison period","readOnly":true},"kpiResults":{"type":"array","description":"KPI results for each metric","readOnly":true,"items":{"$ref":"#/definitions/KpiResult"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ComparisonPeriodListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/ComparisonPeriod"}},"selfUri":{"type":"string","format":"uri"}}},"KpiResult":{"type":"object","properties":{"kpiTotalOn":{"type":"integer","format":"int64","description":"Absolute metric (in which the KPI is based) total for the interactions handled by predictive routing (GPR was on)","readOnly":true},"kpiTotalOff":{"type":"integer","format":"int64","description":"Absolute metric (in which the KPI is based) total for the interactions not routed by predictive routing (GPR was off)","readOnly":true},"interactionCountOn":{"type":"integer","format":"int64","description":"Total interactions handled by predictive routing (GPR was on)","readOnly":true},"interactionCountOff":{"type":"integer","format":"int64","description":"Total interactions not routed by predictive routing (GPR was off)","readOnly":true},"mediaType":{"type":"string","description":"Media type used for the KPI","readOnly":true,"enum":["voice","email","message"]},"percentageBenefit":{"type":"number","format":"double","description":"The percentage benefit for this media type for the duration of the comparison period","readOnly":true}}},"QueueEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Queue"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"QueueRequest":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The queue name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"description":{"type":"string","description":"The queue description."},"dateCreated":{"type":"string","format":"date-time","description":"The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the queue."},"createdBy":{"type":"string","description":"The ID of the user that created the queue."},"memberCount":{"type":"integer","format":"int32","description":"The total number of members in the queue.","readOnly":true},"userMemberCount":{"type":"integer","format":"int32","description":"The number of user members (i.e., non-group members) in the queue.","readOnly":true},"joinedMemberCount":{"type":"integer","format":"int32","description":"The number of joined members in the queue.","readOnly":true},"mediaSettings":{"description":"The media settings for the queue.","$ref":"#/definitions/QueueMediaSettings"},"routingRules":{"type":"array","description":"The routing rules for the queue, used for Preferred Agent Routing.","items":{"$ref":"#/definitions/RoutingRule"}},"conditionalGroupRouting":{"description":"The Conditional Group Routing settings for the queue.","$ref":"#/definitions/ConditionalGroupRouting"},"bullseye":{"description":"The bullseye settings for the queue.","$ref":"#/definitions/Bullseye"},"scoringMethod":{"type":"string","description":"The Scoring Method for the queue","enum":["TimestampAndPriority","PriorityOnly"]},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"memberGroups":{"type":"array","description":"The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"queueFlow":{"description":"The in-queue flow to use for call conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"emailInQueueFlow":{"description":"The in-queue flow to use for email conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"messageInQueueFlow":{"description":"The in-queue flow to use for message conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"whisperPrompt":{"description":"The prompt used for whisper on the queue, if configured.","$ref":"#/definitions/DomainEntityRef"},"onHoldPrompt":{"description":"The audio to be played when calls on this queue are on hold. If not configured, the default on-hold music will play.","$ref":"#/definitions/DomainEntityRef"},"autoAnswerOnly":{"type":"boolean","description":"Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."},"enableTranscription":{"type":"boolean","description":"Indicates whether voice transcription is enabled for this queue."},"enableAudioMonitoring":{"type":"boolean","description":"Indicates whether audio monitoring is enabled for this queue."},"enableManualAssignment":{"type":"boolean","description":"Indicates whether manual assignment is enabled for this queue."},"agentOwnedRouting":{"description":"The Agent Owned Routing settings for the queue","$ref":"#/definitions/AgentOwnedRouting"},"directRouting":{"description":"The Direct Routing settings for the queue","$ref":"#/definitions/DirectRouting"},"callingPartyName":{"type":"string","description":"The name to use for caller identification for outbound calls from this queue."},"callingPartyNumber":{"type":"string","description":"The phone number to use for caller identification for outbound calls from this queue."},"defaultScripts":{"type":"object","description":"The default script Ids for the communication types.","additionalProperties":{"$ref":"#/definitions/Script"}},"outboundMessagingAddresses":{"description":"The messaging addresses for the queue.","$ref":"#/definitions/QueueMessagingAddresses"},"outboundEmailAddress":{"$ref":"#/definitions/QueueEmailAddress"},"peerId":{"type":"string","description":"The ID of an associated external queue."},"suppressInQueueCallRecording":{"type":"boolean","description":"Indicates whether recording in-queue calls is suppressed for this queue."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WrapupCodeEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WrapupCode"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"WrapUpCodeReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."}}},"UserQueue":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The queue description."},"dateCreated":{"type":"string","format":"date-time","description":"The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the queue."},"createdBy":{"type":"string","description":"The ID of the user that created the queue."},"memberCount":{"type":"integer","format":"int32","description":"The total number of members in the queue.","readOnly":true},"userMemberCount":{"type":"integer","format":"int32","description":"The number of user members (i.e., non-group members) in the queue.","readOnly":true},"joinedMemberCount":{"type":"integer","format":"int32","description":"The number of joined members in the queue.","readOnly":true},"mediaSettings":{"description":"The media settings for the queue.","$ref":"#/definitions/QueueMediaSettings"},"routingRules":{"type":"array","description":"The routing rules for the queue, used for Preferred Agent Routing.","items":{"$ref":"#/definitions/RoutingRule"}},"conditionalGroupRouting":{"description":"The Conditional Group Routing settings for the queue.","$ref":"#/definitions/ConditionalGroupRouting"},"bullseye":{"description":"The bullseye settings for the queue.","$ref":"#/definitions/Bullseye"},"scoringMethod":{"type":"string","description":"The Scoring Method for the queue","enum":["TimestampAndPriority","PriorityOnly"]},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"memberGroups":{"type":"array","description":"The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"queueFlow":{"description":"The in-queue flow to use for call conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"emailInQueueFlow":{"description":"The in-queue flow to use for email conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"messageInQueueFlow":{"description":"The in-queue flow to use for message conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"whisperPrompt":{"description":"The prompt used for whisper on the queue, if configured.","$ref":"#/definitions/DomainEntityRef"},"onHoldPrompt":{"description":"The audio to be played when calls on this queue are on hold. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SkillGroupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SkillGroupDefinition"}},"nextUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"}}},"AgentMaxUtilizationResponse":{"type":"object","properties":{"utilization":{"type":"object","description":"Map of media type to utilization settings.","additionalProperties":{"$ref":"#/definitions/MediaUtilization"}},"labelUtilizations":{"type":"object","description":"Map of label ids to utilization settings.","additionalProperties":{"$ref":"#/definitions/LabelUtilizationResponse"}},"level":{"type":"string","enum":["Agent","Organization"]}}},"WrapupCodeRequest":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The wrap-up code name."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableStarrableDivision"},"dateCreated":{"type":"string","format":"date-time","description":"Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"type":"string","description":"The ID of the user that created the wrap-up code."},"modifiedBy":{"type":"string","description":"The ID of the user that modified the wrap-up code."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScimConfigResourceType":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the SCIM resource. Set by the service provider. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readOnly\". \"returned\" is set to \"always\".","readOnly":true},"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"name":{"type":"string","description":"The name of the resource type.","readOnly":true},"description":{"type":"string","description":"The description of the resource type.","readOnly":true},"schema":{"type":"string","description":"The URI of the primary or base schema for the resource type.","readOnly":true},"schemaExtensions":{"type":"array","description":"The list of schema extensions for the resource type.","readOnly":true,"items":{"$ref":"#/definitions/ScimConfigResourceTypeSchemaExtension"}},"endpoint":{"type":"string","description":"The HTTP-addressable endpoint of the resource type. Appears after the base URL.","readOnly":true},"meta":{"description":"The metadata of the SCIM resource. Only \"location\" and \"resourceType\" are set for \"ResourceType\" resources.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM resource."},"ScimConfigResourceTypeSchemaExtension":{"type":"object","properties":{"schema":{"type":"string","description":"The URI of an extended schema, for example, \"urn:edu:2.0:Staff\". Must be equal to the \"id\" attribute of a schema.","readOnly":true},"required":{"type":"boolean","description":"Indicates whether a schema extension is required.","readOnly":true}},"description":"Defines a SCIM resource type's schema extension."},"ScimMetadata":{"type":"object","properties":{"resourceType":{"type":"string","description":"The type of SCIM resource.","readOnly":true,"enum":["User","Group","ServiceProviderConfig","ResourceType","Schema"]},"lastModified":{"type":"string","format":"date-time","description":"The last time that the resource was modified. 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See section 3.4.2.2 \"Filtering\" in RFC 7644 for details.","readOnly":true},"mutability":{"type":"string","description":"The circumstances under which an attribute can be defined or redefined. The default is \"readWrite\".","readOnly":true,"enum":["readWrite","readOnly","immutable","writeOnly"]},"returned":{"type":"string","description":"The circumstances under which an attribute and its values are returned in response to a GET, PUT, POST, or PATCH request.","readOnly":true,"enum":["always","never","default","request"]},"uniqueness":{"type":"string","description":"The method by which the service provider enforces the uniqueness of an attribute value. A server can reject a value by returning the HTTP response code 400 (Bad Request). A client can enforce uniqueness to a greater degree than the server provider enforces. 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Only \"location\" and \"resourceType\" are set for \"Schema\" resources.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM schema."},"ScimV2SchemaListResponse":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","items":{"type":"string"}},"totalResults":{"type":"integer","format":"int64","description":"The total number of results.","readOnly":true},"startIndex":{"type":"integer","format":"int64","description":"The 1-based index of the first result returned by this request. 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Set by the service provider. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readOnly\". \"returned\" is set to \"always\".","readOnly":true},"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"displayName":{"type":"string","description":"The display name of the group.","readOnly":true},"externalId":{"type":"string","description":"The external ID of the group. Set by the provisioning client. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readWrite\"."},"members":{"type":"array","description":"The list of members in the group.","items":{"$ref":"#/definitions/ScimV2MemberReference"}},"meta":{"description":"The metadata of the SCIM resource. 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See section 3.5.2 \"Modifying with PATCH\" in RFC 7644 for details."},"ScimServiceProviderConfig":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"documentationUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the service provider's documentation.","readOnly":true},"patch":{"description":"The \"patch\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"filter":{"description":"The \"filter\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigFilterFeature"},"etag":{"description":"The \"etag\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"sort":{"description":"The \"sort\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"bulk":{"description":"The \"bulk\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigBulkFeature"},"changePassword":{"description":"The \"changePassword\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"authenticationSchemes":{"type":"array","description":"The list of supported authentication schemes.","readOnly":true,"items":{"$ref":"#/definitions/ScimServiceProviderConfigAuthenticationScheme"}},"meta":{"description":"The metadata of the SCIM resource. Metadata is defined as immutable per SCIM RFC.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM service provider's configuration."},"ScimServiceProviderConfigAuthenticationScheme":{"type":"object","required":["description","name","type"],"properties":{"name":{"type":"string","description":"The name of the authentication scheme, for example, HTTP Basic.","readOnly":true},"description":{"type":"string","description":"The description of the authentication scheme.","readOnly":true},"specUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the authentication scheme's specification.","readOnly":true},"documentationUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the authentication scheme's usage documentation.","readOnly":true},"type":{"type":"string","description":"The type of authentication scheme.","readOnly":true,"enum":["oauth","oauth2","oauthbearertoken","httpbasic","httpdigest"]},"primary":{"type":"boolean","description":"Indicates whether this authentication scheme is the primary method of authentication.","readOnly":true}},"description":"Defines an authentication scheme in the SCIM service provider's configuration."},"ScimServiceProviderConfigBulkFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true},"maxOperations":{"type":"integer","format":"int32","description":"The maximum number of operations for each bulk request.","readOnly":true},"maxPayloadSize":{"type":"integer","format":"int32","description":"The maximum payload size.","readOnly":true}},"description":"Defines a \"bulk\" request in the SCIM service provider's configuration."},"ScimServiceProviderConfigFilterFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true},"maxResults":{"type":"integer","format":"int32","description":"The maximum number of results returned from a filtered query.","readOnly":true}},"description":"Defines a \"filter\" request in the SCIM service provider's configuration."},"ScimServiceProviderConfigSimpleFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true}},"description":"Defines a request in the SCIM service provider's configuration."},"Manager":{"type":"object","properties":{"value":{"type":"string","description":"The ID of the manager."},"$ref":{"type":"string","format":"uri","description":"The reference URI of the manager's user record.","readOnly":true}},"description":"Defines a SCIM manager."},"ScimEmail":{"type":"object","properties":{"value":{"type":"string","description":"The email address. 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This list is immutable per SCIM RFC and may only be updated using the GROUPS resource endpoint.","readOnly":true,"items":{"$ref":"#/definitions/ScimV2GroupReference"}},"roles":{"type":"array","description":"The list of roles assigned to the user.","items":{"$ref":"#/definitions/ScimUserRole"}},"urn:ietf:params:scim:schemas:extension:enterprise:2.0:User":{"description":"The URI of the schema for the enterprise user.","$ref":"#/definitions/ScimV2EnterpriseUser"},"urn:ietf:params:scim:schemas:extension:genesys:purecloud:2.0:User":{"description":"The URI of the schema for the Genesys Cloud user.","$ref":"#/definitions/ScimUserExtensions"}},"description":"Defines the creation of a SCIM user."},"SearchCriteria":{"type":"object","properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/SearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"contentUri":{"type":"string","format":"uri"},"workspace":{"$ref":"#/definitions/DomainEntityRef"},"createdBy":{"$ref":"#/definitions/DomainEntityRef"},"conversation":{"$ref":"#/definitions/Conversation"},"contentLength":{"type":"integer","format":"int64"},"durationMilliseconds":{"type":"integer","format":"int64"},"thumbnails":{"type":"array","items":{"$ref":"#/definitions/DocumentThumbnail"}},"read":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserRecordingEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"UserExternalIdentifier":{"type":"object","required":["authorityName","externalKey"],"properties":{"authorityName":{"type":"string","description":"Authority or System of Record which owns the External Identifier"},"externalKey":{"type":"string","description":"External Key"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Defines a link between an External Identifier and Authority pair to a Entity Type and Entity Identifier pair. 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When assigning to a user specify the organization skill id as the id."},"UserSkillEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserRoutingSkill"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"UserSkillGroupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SkillGroup"}},"nextUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"}}},"UserState":{"type":"object","properties":{"state":{"type":"string","description":"User's current state.","enum":["active","inactive","deleted"]},"version":{"type":"integer","format":"int32","description":"Version of this user."},"stateChangeReason":{"type":"string","description":"Reason for a change in the user's state.","enum":["Voluntary","Seasonal","Leave","Performance","Conduct","Unknown"]},"stateChangeDate":{"type":"string","format":"date-time","description":"Date that the state was last changed. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"PatchUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"preferredName":{"type":"string","description":"Preferred full name of agent"},"acdAutoAnswer":{"type":"boolean","description":"The value that denotes if acdAutoAnswer is set on the user"}}},"CreateUser":{"type":"object","required":["divisionId","email","name"],"properties":{"name":{"type":"string","description":"User's full name"},"department":{"type":"string"},"email":{"type":"string","description":"User's email and username"},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"title":{"type":"string"},"password":{"type":"string","description":"User's password"},"divisionId":{"type":"string","description":"The division to which this user will belong"},"state":{"type":"string","description":"Optional initialized state of the user. 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This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/UserSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type. Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["addresses.email","addresses.voice","addresses.address","addresses.voicemailEnabled","chat.jabberId","department","email","username","siteId","manager.id","hr.employeeId","integration","groups.social.id","groups.official.id","groups.distribution.id","state","id","languages.guid","languages.name","languages.namespace","languages.proficiency","name","primaryContactInfo.voice","primaryContactInfo.sms","primaryContactInfo.email","profileSkills","queueMembership.added","queueMembership.joined","routingSkills.guid","routingSkills.name","routingSkills.namespace","routingSkills.proficiency","title","divisionId","teamId"]}},"type":{"type":"string","description":"Search Type","enum":["EXACT","STARTS_WITH","CONTAINS","REGEX","TERM","TERMS","REQUIRED_FIELDS","MATCH_ALL","QUERY_STRING"]}}},"UserSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"expand":{"type":"array","description":"Provides more details about a specified resource","items":{"type":"string"}},"query":{"type":"array","items":{"$ref":"#/definitions/UserSearchCriteria"}},"integrationPresenceSource":{"type":"string","description":"Gets an integration presence for users instead of their defaults. This parameter will only be used when presence is provided as an \"expand\". When using this parameter the maximum number of users that can be returned is 100.","enum":["MicrosoftTeams","ZoomPhone","EightByEight"]},"enforcePermissions":{"type":"boolean","description":"This property only applies to api/v2/user/search; when set to true add additional search criteria to filter users by: directory:user:view"}}},"VoicemailCopyRecord":{"type":"object","properties":{"user":{"description":"The user that the voicemail message was copied to/from","readOnly":true,"$ref":"#/definitions/User"},"group":{"description":"The group that the voicemail message was copied to/from","readOnly":true,"$ref":"#/definitions/Group"},"date":{"type":"string","format":"date-time","description":"The date when the voicemail was copied. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"VoicemailMessage":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversation":{"description":"The conversation that the voicemail message is associated with","readOnly":true,"$ref":"#/definitions/Conversation"},"read":{"type":"boolean","description":"Whether the voicemail message is marked as read"},"audioRecordingDurationSeconds":{"type":"integer","format":"int32","description":"The voicemail message's audio recording duration in seconds","readOnly":true},"audioRecordingSizeBytes":{"type":"integer","format":"int64","description":"The voicemail message's audio recording size in bytes","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"The date the voicemail message was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedDate":{"type":"string","format":"date-time","description":"The date the voicemail message was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"deletedDate":{"type":"string","format":"date-time","description":"The date the voicemail message deleted property was set to true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"callerAddress":{"type":"string","description":"The caller address","readOnly":true},"callerName":{"type":"string","description":"Optionally the name of the caller that left the voicemail message if the caller was a known user","readOnly":true},"callerUser":{"description":"Optionally the user that left the voicemail message if the caller was a known user","readOnly":true,"$ref":"#/definitions/User"},"deleted":{"type":"boolean","description":"Whether the voicemail message has been marked as deleted"},"note":{"type":"string","description":"An optional note"},"user":{"description":"The user that the voicemail message belongs to or null which means the voicemail message belongs to a group or queue","readOnly":true,"$ref":"#/definitions/User"},"group":{"description":"The group that the voicemail message belongs to or null which means the voicemail message belongs to a user or queue","readOnly":true,"$ref":"#/definitions/Group"},"queue":{"description":"The queue that the voicemail message belongs to or null which means the voicemail message belongs to a user or group","readOnly":true,"$ref":"#/definitions/Queue"},"copiedFrom":{"description":"Represents where this voicemail message was copied from","readOnly":true,"$ref":"#/definitions/VoicemailCopyRecord"},"copiedTo":{"type":"array","description":"Represents where this voicemail has been copied to","readOnly":true,"items":{"$ref":"#/definitions/VoicemailCopyRecord"}},"deleteRetentionPolicy":{"description":"The retention policy for this voicemail when deleted is set to true","$ref":"#/definitions/VoicemailRetentionPolicy"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"VoicemailMessageEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/VoicemailMessage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"previousUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"VoicemailRetentionPolicy":{"type":"object","properties":{"voicemailRetentionPolicyType":{"type":"string","description":"The retention policy type","enum":["RETAIN_INDEFINITELY","RETAIN_WITH_TTL","IMMEDIATE_DELETE"]},"numberOfDays":{"type":"integer","format":"int32","description":"If retentionPolicyType == RETAIN_WITH_TTL, then this value represents the number of days for the TTL"}},"description":"Governs how the voicemail is retained"},"VoicemailGroupPolicy":{"type":"object","properties":{"name":{"type":"string"},"group":{"description":"The group associated with the policy","readOnly":true,"$ref":"#/definitions/Group"},"enabled":{"type":"boolean","description":"Whether voicemail is enabled for the group"},"sendEmailNotifications":{"type":"boolean","description":"Whether email notifications are sent to group members when a new voicemail is received"},"disableEmailPii":{"type":"boolean","description":"Removes any PII from group emails. This is overridden by the analogous organization configuration value. This is always true if HIPAA is enabled or unknown for an organization."},"includeEmailTranscriptions":{"type":"boolean","description":"Whether to include the voicemail transcription in a group notification email"},"languagePreference":{"type":"string","description":"The language preference for the group. Used for group voicemail transcription"},"rotateCallsSecs":{"type":"integer","format":"int32","description":"How many seconds to ring before rotating to the next member in the group"},"stopRingingAfterRotations":{"type":"integer","format":"int32","description":"How many rotations to go through"},"overflowGroupId":{"type":"string","description":"A fallback group to contact when all of the members in this group did not answer the call."},"groupAlertType":{"type":"string","description":"Specifies if the members in this group should be contacted randomly, in a specific order, or by round-robin.","enum":["RANDOM","ROUND_ROBIN","SEQUENTIAL"]},"interactiveResponsePromptId":{"type":"string","description":"The prompt to use when connecting a user to a Group Ring call"},"interactiveResponseRequired":{"type":"boolean","description":"Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call"}}},"VoicemailMailboxInfo":{"type":"object","properties":{"usageSizeBytes":{"type":"integer","format":"int64","description":"The total number of bytes for all voicemail message audio recordings","readOnly":true},"totalCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages","readOnly":true},"unreadCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages marked as unread","readOnly":true},"deletedCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages marked as deleted","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"The date of the oldest voicemail message. 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Null unless status == Complete","$ref":"#/definitions/BuIntradayResponse"}}},"BuIntradayDataGroup":{"type":"object","properties":{"mediaType":{"type":"string","description":"The media type associated with this intraday group","enum":["Voice","Chat","Email","Callback","Message"]},"forecastDataSummary":{"description":"Forecast data summary for this date range","$ref":"#/definitions/BuIntradayForecastData"},"forecastDataPerInterval":{"type":"array","description":"Forecast data per interval for this date range","items":{"$ref":"#/definitions/BuIntradayForecastData"}},"scheduleDataSummary":{"description":"Schedule data summary for this date range","$ref":"#/definitions/BuIntradayScheduleData"},"scheduleDataPerInterval":{"type":"array","description":"Schedule data per interval for this date range","items":{"$ref":"#/definitions/BuIntradayScheduleData"}},"performancePredictionDataSummary":{"description":"Performance prediction data summary for this date range","$ref":"#/definitions/IntradayPerformancePredictionData"},"performancePredictionDataPerInterval":{"type":"array","description":"Performance prediction data per interval for this date range","items":{"$ref":"#/definitions/IntradayPerformancePredictionData"}}}},"BuIntradayForecastData":{"type":"object","properties":{"offered":{"type":"number","format":"double","description":"The number of interactions routed into the queues in the selected planning groups for the given media type for an agent to answer"},"averageHandleTimeSeconds":{"type":"number","format":"double","description":"The average handle time in seconds an agent spent handling interactions"}}},"BuIntradayResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the date range for which this data applies. This is also the start reference point for the intervals represented in the various arrays. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the date range for which this data applies. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The aggregation period in minutes, which determines the interval duration of the returned data"},"noDataReason":{"type":"string","description":"If not null, the reason there was no data for the request","enum":["NoPublishedSchedule","NoSourceForecast"]},"categories":{"type":"array","description":"The categories to which this data corresponds","items":{"type":"string","enum":["ForecastData","ScheduleData","PerformancePredictionData"]}},"shortTermForecast":{"description":"Short term forecast reference","$ref":"#/definitions/BuShortTermForecastReference"},"schedule":{"description":"Schedule reference","$ref":"#/definitions/BuScheduleReference"},"intradayDataGroupings":{"type":"array","description":"Intraday data grouped by a single media type and set of planning group IDs","items":{"$ref":"#/definitions/BuIntradayDataGroup"}}}},"BuIntradayScheduleData":{"type":"object","properties":{"onQueueTimeSeconds":{"type":"integer","format":"int64","description":"The total on-queue time in seconds for all agents in this group"}}},"BuScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuShortTermForecastReference":{"type":"object","required":["weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"description":{"type":"string","description":"The description of the short term forecast","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IntradayPerformancePredictionData":{"type":"object","properties":{"serviceLevelPercent":{"type":"number","format":"double","description":"Percentage of interactions that meets service level target as defined in the matching service goal templates"},"averageSpeedOfAnswerSeconds":{"type":"number","format":"double","description":"Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed"},"occupancyPercent":{"type":"number","format":"double","description":"Percentage of on-queue time for all agents in this group that are occupied handling interactions"}}},"IntradayPlanningGroupRequest":{"type":"object","required":["businessUnitDate","categories"],"properties":{"businessUnitDate":{"type":"string","format":"date","description":"Requested date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"categories":{"type":"array","description":"The metric categories","items":{"type":"string","enum":["ForecastData","ScheduleData","PerformancePredictionData"]}},"planningGroupIds":{"type":"array","description":"The IDs of the planning groups for which to fetch data. Omitting or passing an empty list will return all available planning groups","items":{"type":"string"}},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval in minutes for which to aggregate the data. Required, defaults to 15"}}},"BuImportShortTermForecastSchema":{"type":"object","required":["description","planningGroups","weekCount"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks covered by the forecast"},"planningGroups":{"type":"array","description":"The short term planning group data","items":{"$ref":"#/definitions/ForecastPlanningGroupData"}},"longTermPlanningGroups":{"type":"array","description":"The long term planning group data","items":{"$ref":"#/definitions/LongTermForecastPlanningGroupData"}},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"}}},"ForecastPlanningGroupData":{"type":"object","required":["averageHandleTimeSecondsPerInterval","offeredPerInterval","planningGroupId"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies. Note this is a snapshot of the planning group at the time of forecast creation and may not correspond to the current configuration"},"offeredPerInterval":{"type":"array","description":"Forecast offered counts per 15 minute interval for this week of the forecast","items":{"type":"number","format":"double"}},"averageHandleTimeSecondsPerInterval":{"type":"array","description":"Forecast average handle time per 15 minute interval in seconds","items":{"type":"number","format":"double"}}}},"ImportForecastUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/BuImportShortTermForecastSchema"}}},"LongTermForecastPlanningGroupData":{"type":"object","required":["averageHandleTimeSecondsPerDay","offeredPerDay","planningGroupId"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies. Note this is a snapshot of the planning group at the time of forecast creation and may not correspond to the current configuration"},"offeredPerDay":{"type":"array","description":"Forecast offered counts per day for this planning group","items":{"type":"number","format":"double"}},"averageHandleTimeSecondsPerDay":{"type":"array","description":"Forecast average handle time per day in seconds","items":{"type":"number","format":"double"}}}},"UploadUrlRequestBody":{"type":"object","required":["contentLengthBytes"],"properties":{"contentLengthBytes":{"type":"integer","format":"int64","description":"The expected content length (in bytes) of the gzip-encoded data that will be PUT to the returned signed URL"}}},"BuForecastGenerationPlanningGroupResult":{"type":"object","properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group"},"metricResults":{"type":"array","description":"The generation results for the associated planning group","items":{"$ref":"#/definitions/BuForecastTimeSeriesResult"}}}},"BuForecastGenerationResult":{"type":"object","properties":{"planningGroupResults":{"type":"array","description":"Generation results, broken down by planning group","items":{"$ref":"#/definitions/BuForecastGenerationPlanningGroupResult"}}}},"BuForecastModificationResponse":{"type":"object","required":["displayGranularity","enabled","granularity","metric","planningGroupIds","type","values"],"properties":{"type":{"type":"string","description":"The type of the modification","enum":["MinimumPerInterval","MaximumPerInterval","SetValuePerInterval","ChangeValuePerInterval","ChangePercentPerInterval","SetValueOverRange","ChangeValueOverRange","SetValuesForIntervalSet","SetMultiGranularityValuesForIntervalSet"]},"startIntervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate representing the first interval to which this modification applies"},"endIntervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate representing the last interval to which this modification applies"},"metric":{"type":"string","description":"The metric to which this modification applies","enum":["Offered","AverageHandleTimeSeconds"]},"legacyMetric":{"type":"string","description":"The legacy metric to which this modification applies if applicable","enum":["AverageAfterCallWorkTimeSeconds","AverageHandleTimeSeconds","AverageTalkTimeSeconds","Offered"]},"value":{"type":"number","format":"double","description":"The value of the modification"},"values":{"type":"array","description":"The list of modification values. Only applicable for grid-type modifications","items":{"$ref":"#/definitions/WfmForecastModificationIntervalOffsetValue"}},"secondaryValues":{"type":"array","description":"The list of modification secondary values. Only applicable for multi granularity modifications","items":{"$ref":"#/definitions/WfmForecastModificationIntervalOffsetValue"}},"displayGranularity":{"type":"string","description":"The client side display granularity of the modification, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"granularity":{"type":"string","description":"The actual granularity of the modification as stored behind the scenes, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"secondaryGranularity":{"type":"string","description":"The granularity of the 'secondaryValues' modification as stored behind the scenes, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"enabled":{"type":"boolean","description":"Whether the modification is enabled for the forecast"},"planningGroupIds":{"type":"array","description":"The IDs of the planning groups to which this forecast modification applies","uniqueItems":true,"items":{"type":"string"}}}},"BuForecastTimeSeriesResult":{"type":"object","properties":{"metric":{"type":"string","description":"The metric this result applies to","enum":["Offered","AverageHandleTimeSeconds"]},"forecastingMethod":{"type":"string","description":"The forecasting method that was used for this metric","enum":["AutoRegressiveIntegratedMovingAverage","MovingAverage","SingleExponentialSmoothing","RandomWalk","DecompositionUsingAdditiveSeasonality","DecompositionUsingMultiplicativeSeasonality","HoltWintersAdditiveSeasonality","HoltWintersAdditiveSeasonalityWithDampedTrend","HoltWintersMultiplicativeSeasonality","HoltWintersMultiplicativeSeasonalityWithDampedTrend","DampedLinearExponentialSmoothing","DoubleExponentialSmoothing","DoubleMovingAverage","LinearExponentialSmoothing","LinearWeightedMovingAverage","PointEstimateUsingDampedLinearExponentialSmoothing","PointEstimateUsingDoubleExponentialSmoothing","PointEstimateUsingLatestWeek","PointEstimateUsingLinearExponentialSmoothing","PointEstimateUsingWeightedAverage","CurveFit","MultiLinearRegression","DynamicHarmonicRegression","Theta","Ensemble","Other"]},"forecastType":{"type":"string","description":"The forecasting type in this forecast result","enum":["LongTerm","ShortTerm"]}}},"BuShortTermForecast":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date of this forecast in yyyy-MM-dd. Must fall on the start day of week for the associated business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"creationMethod":{"type":"string","description":"The method by which this forecast was created","enum":["Import","ImportedHistoricalWeightedAverage","HistoricalWeightedAverage","Advanced"]},"description":{"type":"string","description":"The description of this forecast"},"legacy":{"type":"boolean","description":"Whether this forecast contains modifications on legacy metrics","readOnly":true},"metadata":{"description":"Metadata for this forecast","$ref":"#/definitions/WfmVersionedEntityMetadata"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"},"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"sourceDays":{"type":"array","description":"The source day pointers for this forecast","items":{"$ref":"#/definitions/ForecastSourceDayPointer"}},"modifications":{"type":"array","description":"Any manual modifications applied to this forecast","items":{"$ref":"#/definitions/BuForecastModificationResponse"}},"generationResults":{"description":"Generation result metadata","$ref":"#/definitions/BuForecastGenerationResult"},"timeZone":{"type":"string","description":"The time zone for this forecast"},"planningGroupsVersion":{"type":"integer","format":"int32","description":"The version of the planning groups that was used for this forecast"},"planningGroups":{"description":"A snapshot of the planning groups used for this forecast as of the version number indicated","$ref":"#/definitions/ForecastPlanningGroupsResponse"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ForecastPlanningGroupsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ForecastPlanningGroupResponse"}},"businessUnitServiceGoalImpact":{"description":"A snapshot of a business unit’s service goal impact settings taken at forecast generation time.","$ref":"#/definitions/WfmServiceGoalImpactSettings"}}},"ForecastSourceDayPointer":{"type":"object","properties":{"dayOfWeek":{"type":"string","description":"The forecast day of week for this source data","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","EighthDay"]},"weight":{"type":"integer","format":"int32","description":"The relative weight to apply to this source data item for weighted averages"},"date":{"type":"string","description":"The date this source data represents, in yyyy-MM-dd format"},"fileName":{"type":"string","description":"The name of the source file this data came from if it originated from a data import"},"dataKey":{"type":"string","description":"The key to look up the forecast source data for this source day"}}},"ImportForecastResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Always null, result will come via notification","$ref":"#/definitions/BuShortTermForecast"}}},"WfmForecastModificationIntervalOffsetValue":{"type":"object","required":["intervalIndex","value"],"properties":{"intervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate to which to apply this modification"},"value":{"type":"number","format":"double","description":"The value to set for the given interval"}}},"WfmServiceGoalImpactSettings":{"type":"object","required":["abandonRate","averageSpeedOfAnswer","serviceLevel"],"properties":{"serviceLevel":{"description":"Allowed service level percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"},"averageSpeedOfAnswer":{"description":"Allowed average speed of answer percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"},"abandonRate":{"description":"Allowed abandon rate percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"}}},"WfmProcessUploadRequest":{"type":"object","required":["uploadKey"],"properties":{"uploadKey":{"type":"string","description":"The uploadKey provided by the request to get an upload URL"}}},"BuShortTermForecastListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date of this forecast in yyyy-MM-dd. Must fall on the start day of week for the associated business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"creationMethod":{"type":"string","description":"The method by which this forecast was created","enum":["Import","ImportedHistoricalWeightedAverage","HistoricalWeightedAverage","Advanced"]},"description":{"type":"string","description":"The description of this forecast"},"legacy":{"type":"boolean","description":"Whether this forecast contains modifications on legacy metrics","readOnly":true},"metadata":{"description":"Metadata for this forecast","$ref":"#/definitions/WfmVersionedEntityMetadata"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuShortTermForecastListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuShortTermForecastListItem"}}}},"AsyncForecastOperationResult":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuShortTermForecast"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"}}},"GenerateBuForecastRequest":{"type":"object","required":["description"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"}}},"BuForecastResult":{"type":"object","properties":{"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"planningGroups":{"type":"array","description":"The forecast data broken up by planning group","items":{"$ref":"#/definitions/ForecastPlanningGroupData"}},"weekNumber":{"type":"integer","format":"int32","description":"The week number represented by this response"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"}}},"BuForecastResultResponse":{"type":"object","properties":{"result":{"description":"The result of the operation. Populated whenever the result is small enough to pass through the api directly","$ref":"#/definitions/BuForecastResult"},"downloadUrl":{"type":"string","description":"The download url to fetch the result. Only populated if the result is too large to pass through the api directly"}}},"BuForecastStaffingRequirementsResult":{"type":"object","required":["downloadUrl","downloadUrlExpirationDate","weekNumber"],"properties":{"weekNumber":{"type":"integer","format":"int32","description":"The week number represented by this response"},"downloadUrl":{"type":"string","description":"The url to get the requirements results for this week"},"downloadUrlExpirationDate":{"type":"string","format":"date-time","description":"The expiration date of the download url, as an ISO-8601 string"},"planningGroupStaffingRequirements":{"type":"array","description":"Results will always come via downloadUrl, however the schema is included for documentation","items":{"$ref":"#/definitions/StaffingRequirementsPlanningGroupData"}}}},"BuForecastStaffingRequirementsResultResponse":{"type":"object","required":["businessUnitId","forecast","intervalLengthMinutes","referenceStartDate","state","weekCount"],"properties":{"businessUnitId":{"type":"string","description":"The ID of the business unit to which the forecast staffing requirements belongs"},"forecast":{"description":"The forecast reference","$ref":"#/definitions/BuShortTermForecastReference"},"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast as an ISO-8601 string"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval in minutes for which to aggregate the data"},"state":{"type":"string","description":"The state of the staffing requirements generation","enum":["Processing","Complete","Error"]},"results":{"type":"array","description":"The forecast staffing requirement results, Will be populated when state == 'Complete'","items":{"$ref":"#/definitions/BuForecastStaffingRequirementsResult"}}}},"StaffingRequirementsPlanningGroupData":{"type":"object","required":["planningGroupId","staffingRequirementsPerInterval"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies"},"staffingRequirementsPerInterval":{"type":"array","description":"Staffing requirements per interval for this week forecast","items":{"type":"number","format":"double"}}}},"LongTermForecastResult":{"type":"object","properties":{"planningGroups":{"type":"array","description":"The forecast data broken up by planning group","items":{"$ref":"#/definitions/LongTermForecastPlanningGroupData"}},"referenceStartDate":{"type":"string","format":"date","description":"The reference start date relative to the business unit time zone in this forecast. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"}}},"LongTermForecastResultResponse":{"type":"object","properties":{"result":{"description":"The result of the operation. Populated whenever the result is small enough to pass through the api directly","$ref":"#/definitions/LongTermForecastResult"},"downloadUrl":{"type":"string","description":"The download url to fetch the result. Only populated if the result is too large to pass through the api directly"}}},"CopyBuForecastRequest":{"type":"object","required":["description","weekDate"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekDate":{"type":"string","format":"date","description":"The start date of the new forecast to create from the existing forecast. Must correspond to the start day of week for the business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"BuSchedulingSettingsResponse":{"type":"object","properties":{"messageSeverities":{"type":"array","description":"Schedule generation message severity configuration","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}},"syncTimeOffProperties":{"type":"array","description":"Synchronize set of time off properties from scheduled activities to time off requests when the schedule is published.","uniqueItems":true,"items":{"type":"string","enum":["PayableMinutes"]}},"serviceGoalImpact":{"description":"Configures the max percent increase and decrease of service goals for this business unit","$ref":"#/definitions/WfmServiceGoalImpactSettings"},"allowWorkPlanPerMinuteGranularity":{"type":"boolean","description":"Indicates whether or not per minute granularity for scheduling will be enabled for this business unit. Defaults to false."}}},"BuShortTermForecastingSettings":{"type":"object","properties":{"defaultHistoryWeeks":{"type":"integer","format":"int32","description":"The number of historical weeks to consider when creating a forecast. This setting is only used for legacy weighted average forecasts"}}},"BusinessUnitResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"settings":{"description":"Settings for this business unit","$ref":"#/definitions/BusinessUnitSettingsResponse"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BusinessUnitSettingsResponse":{"type":"object","required":["metadata","startDayOfWeek","timeZone"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format"},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsResponse"},"metadata":{"description":"Version metadata for this business unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"SchedulerMessageTypeSeverity":{"type":"object","properties":{"type":{"type":"string","description":"The type of the message","enum":["AgentNotFound","AgentNotInSelectedManagementUnit","AgentNotLicensed","AgentWithoutWorkPlan","WorkPlanNotEnabled","WorkPlanNotFound","AgentWithoutCapability","NoNeedDays","UnableToProduceAgentSchedule","UnableToScheduleMaxConsecutiveWorkingDaysFromAgentHistory","UnableToScheduleMaxConsecutiveWorkingWeekendsFromAgentHistory","UnableToScheduleMaxWeeklyPaidTimeFromTimeOff","UnableToScheduleMaxWorkDayPaidTimeFromTimeOff","UnableToScheduleMinIntershiftTimeFromAgentHistory","UnableToScheduleMinIntershiftTimeFromDst","UnableToScheduleMinShiftStartDistanceFromAgentHistory","UnableToScheduleMinShiftStartDistanceFromDst","UnableToScheduleMinWeeklyPaidTimeFromTimeOff","UnableToScheduleMinWeeklyWorkDaysFromTimeOff","UnableToScheduleMinWorkDayPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMaxDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMaxDaysOffFromTimeOff","UnableToSchedulePlanningPeriodMaxPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMaxPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMinDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromTimeOff","UnableToScheduleWorkDayFromTimeOff","UnableToScheduleMaxConsecutiveWorkingDays","UnableToScheduleMaxConsecutiveWorkingWeekends","UnableToScheduleMaxWeeklyPaidTime","UnableToScheduleMaxWeeklyWorkDays","UnableToScheduleMaxWorkDayPaidTime","UnableToScheduleMinConsecutiveNonWorkingTimePerWeek","UnableToScheduleMinIntershiftTime","UnableToScheduleMinShiftStartDistance","UnableToScheduleMinWeeklyPaidTime","UnableToScheduleMinWeeklyWorkDays","UnableToScheduleMinWorkDayPaidTime","UnableToSchedulePlanningPeriodMaxDaysOff","UnableToSchedulePlanningPeriodMaxPaidTime","UnableToSchedulePlanningPeriodMinDaysOff","UnableToSchedulePlanningPeriodMinPaidTime","UnableToScheduleShiftVariance","UnableToScheduleWorkDay"]},"severity":{"type":"string","description":"The severity of the message","enum":["Ignore","Information","Warning","Error"]}}},"BuSchedulingSettingsRequest":{"type":"object","properties":{"messageSeverities":{"type":"array","description":"Schedule generation message severity configuration","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}},"syncTimeOffProperties":{"description":"Synchronize set of time off properties from scheduled activities to time off requests when the schedule is published.","$ref":"#/definitions/SetWrapperSyncTimeOffProperty"},"serviceGoalImpact":{"description":"Configures the max percent increase and decrease of service goals for this business unit","$ref":"#/definitions/WfmServiceGoalImpactSettings"},"allowWorkPlanPerMinuteGranularity":{"type":"boolean","description":"Indicates whether or not per minute granularity for scheduling will be enabled for this business unit. Defaults to false."}}},"SetWrapperSyncTimeOffProperty":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["PayableMinutes"]}}}},"UpdateBusinessUnitRequest":{"type":"object","properties":{"name":{"type":"string","description":"The name of the business unit"},"divisionId":{"type":"string","description":"The ID of the division to which the business unit should be moved"},"settings":{"description":"Configuration for the business unit","$ref":"#/definitions/UpdateBusinessUnitSettingsRequest"}}},"UpdateBusinessUnitSettingsRequest":{"type":"object","required":["metadata"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","readOnly":true,"enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format","readOnly":true},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsRequest"},"metadata":{"description":"Version metadata for this business unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AdherenceSettings":{"type":"object","properties":{"severeAlertThresholdMinutes":{"type":"integer","format":"int32","description":"The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherence"},"adherenceTargetPercent":{"type":"integer","format":"int32","description":"Target adherence percentage"},"adherenceExceptionThresholdSeconds":{"type":"integer","format":"int32","description":"The threshold in seconds for which agents should not be penalized for being momentarily out of adherence"},"nonOnQueueActivitiesEquivalent":{"type":"boolean","description":"Whether to treat all non-on-queue activities as equivalent for adherence purposes"},"trackOnQueueActivity":{"type":"boolean","description":"Whether to track on-queue activities"},"ignoredActivityCategories":{"description":"Activity categories that should be ignored for adherence purposes","$ref":"#/definitions/IgnoredActivityCategories"}}},"BusinessUnitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IgnoredActivityCategories":{"type":"object","properties":{"values":{"type":"array","description":"Activity categories list","items":{"type":"string","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]}}}},"ManagementUnit":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"businessUnit":{"description":"The business unit to which this management unit belongs","$ref":"#/definitions/BusinessUnitReference"},"startDayOfWeek":{"type":"string","description":"Start day of week for scheduling and forecasting purposes. Moving to Business Unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for the management unit in standard Olson format. Moving to Business Unit"},"settings":{"description":"The configuration settings for this management unit","$ref":"#/definitions/ManagementUnitSettingsResponse"},"metadata":{"description":"Version info metadata for this management unit. Deprecated, use settings.metadata","$ref":"#/definitions/WfmVersionedEntityMetadata"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"modifiedBy":{"description":"The user who last modified this entity. Deprecated, use field from settings.metadata instead","readOnly":true,"$ref":"#/definitions/UserReference"},"version":{"type":"integer","format":"int32","description":"The version of the underlying entity. Deprecated, use field from settings.metadata instead","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The date and time at which this entity was last modified. Deprecated, use field from settings.metadata instead. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ManagementUnitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ManagementUnit"}},"pageSize":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"pageNumber":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"total":{"type":"integer","format":"int64","description":"Deprecated, paging is not supported"},"previousUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"lastUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"firstUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"nextUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"pageCount":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"selfUri":{"type":"string","format":"uri"}}},"ManagementUnitSettingsResponse":{"type":"object","required":["metadata"],"properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit. These settings are only available if you have the permission wfm:managementUnit:view","$ref":"#/definitions/SchedulingSettingsResponse"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"},"metadata":{"description":"Version info metadata for the associated management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"PlanningPeriodSettings":{"type":"object","required":["startDate","weekCount"],"properties":{"weekCount":{"type":"integer","format":"int32","description":"Planning period length in weeks"},"startDate":{"type":"string","format":"date","description":"Start date of the planning period in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"SchedulingSettingsResponse":{"type":"object","properties":{"maxOccupancyPercentForDeferredWork":{"type":"integer","format":"int32","description":"Max occupancy percent for deferred work"},"defaultShrinkagePercent":{"type":"number","format":"double","description":"Default shrinkage percent for scheduling"},"shrinkageOverrides":{"description":"Shrinkage overrides for scheduling","$ref":"#/definitions/ShrinkageOverrides"},"planningPeriod":{"description":"Planning period settings for scheduling","$ref":"#/definitions/PlanningPeriodSettings"},"startDayOfWeekend":{"type":"string","description":"Start day of weekend for scheduling","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}},"ShiftTradeActivityRule":{"type":"object","required":["action","activityCategory"],"properties":{"activityCategory":{"type":"string","description":"The activity category to which to apply this rule","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"action":{"type":"string","description":"The action this rule invokes","enum":["Replace","DoNotAllowTrade","KeepWithSchedule"]},"activityCodeIdReplacement":{"type":"string","description":"The activity code ID with which to replace activities belonging to the original category if applicable (required if action == Replace, must be a default activity code ID)"}}},"ShiftTradeSettings":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether shift trading is enabled for this management unit"},"autoReview":{"type":"boolean","description":"Whether automatic shift trade review is enabled according to the rules defined in for this management unit"},"allowDirectTrades":{"type":"boolean","description":"Whether direct shift trades between agents are allowed"},"minHoursInFuture":{"type":"integer","format":"int32","description":"The minimum number of hours in the future shift trades are allowed"},"unequalPaid":{"type":"string","description":"How to handle shift trades which involve unequal paid times","enum":["Allow","Disallow","AdminReview"]},"oneSided":{"type":"string","description":"How to handle one-sided shift trades","enum":["Allow","Disallow","AdminReview"]},"weeklyMinPaidViolations":{"type":"string","description":"How to handle shift trades which result in violations of weekly minimum paid time constraint","enum":["Allow","Disallow","AdminReview"]},"weeklyMaxPaidViolations":{"type":"string","description":"How to handle shift trades which result in violations of weekly maximum paid time constraint","enum":["Allow","Disallow","AdminReview"]},"requiresMatchingQueues":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching queues"},"requiresMatchingLanguages":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching languages"},"requiresMatchingSkills":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching skills"},"requiresMatchingPlanningGroups":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching planning groups"},"activityCategoryRules":{"type":"array","description":"Rules that specify what to do with activity categories that are part of a shift defined in a trade","items":{"$ref":"#/definitions/ShiftTradeActivityRule"}}}},"ShortTermForecastingSettings":{"type":"object","properties":{"defaultHistoryWeeks":{"type":"integer","format":"int32","description":"The number of weeks to consider by default when generating a volume forecast"}}},"ShrinkageOverride":{"type":"object","required":["intervalIndex"],"properties":{"intervalIndex":{"type":"integer","format":"int32","description":"Index of shrinkage override interval. Starting index is 0 and indexes are based on 15 minute intervals for a 7 day week"},"shrinkagePercent":{"type":"number","format":"double","description":"Shrinkage override percent. Setting a null value will reset the interval to the default"}}},"ShrinkageOverrides":{"type":"object","properties":{"clear":{"type":"boolean","description":"Set true to clear the shrinkage interval overrides"},"values":{"type":"array","description":"List of interval shrinkage overrides","items":{"$ref":"#/definitions/ShrinkageOverride"}}}},"TimeOffRequestSettings":{"type":"object","properties":{"submissionRangeEnforced":{"type":"boolean","description":"Whether to enforce a submission range for agent time off requests"},"submissionEarliestDaysFromNow":{"type":"integer","format":"int32","description":"The earliest number of days from now for which an agent can submit a time off request. Use negative numbers to indicate days in the past"},"submissionLatestDaysFromNow":{"type":"integer","format":"int32","description":"The latest number of days from now for which an agent can submit a time off request"}}},"CreateBusinessUnitRequest":{"type":"object","required":["divisionId","name","settings"],"properties":{"name":{"type":"string","description":"The name of the business unit"},"divisionId":{"type":"string","description":"The ID of the division to which the business unit should be added"},"settings":{"description":"Configuration for the business unit","$ref":"#/definitions/CreateBusinessUnitSettingsRequest"}}},"CreateBusinessUnitSettingsRequest":{"type":"object","required":["startDayOfWeek","timeZone"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format"},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsRequest"}}},"BusinessUnitListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"authorized":{"type":"boolean","description":"Whether the user has authorization to interact with this business unit","readOnly":true},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BusinessUnitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BusinessUnitListItem"}}}},"ManagementUnitSettingsRequest":{"type":"object","required":["metadata"],"properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit. Moving to Business Unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit","$ref":"#/definitions/SchedulingSettingsRequest"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"},"metadata":{"description":"Version info metadata for the associated management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"SchedulingSettingsRequest":{"type":"object","properties":{"maxOccupancyPercentForDeferredWork":{"type":"integer","format":"int32","description":"Max occupancy percent for deferred work"},"defaultShrinkagePercent":{"type":"number","format":"double","description":"Default shrinkage percent for scheduling"},"shrinkageOverrides":{"description":"Shrinkage overrides for scheduling","$ref":"#/definitions/ShrinkageOverrides"},"planningPeriod":{"description":"Planning period settings for scheduling","$ref":"#/definitions/ValueWrapperPlanningPeriodSettings"},"startDayOfWeekend":{"type":"string","description":"Start day of weekend for scheduling","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}},"UpdateManagementUnitRequest":{"type":"object","properties":{"name":{"type":"string","description":"The new name of the management unit"},"divisionId":{"type":"string","description":"The new division id for the management unit"},"settings":{"description":"Updated settings for the management unit","$ref":"#/definitions/ManagementUnitSettingsRequest"}}},"ValueWrapperPlanningPeriodSettings":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/PlanningPeriodSettings"}}},"MoveManagementUnitResponse":{"type":"object","properties":{"businessUnit":{"description":"The new business unit","$ref":"#/definitions/BusinessUnitReference"},"status":{"type":"string","description":"The status of the move. Will always be 'Processing' unless the Management Unit is already in the requested Business Unit in which case it will be 'Complete'","enum":["Processing","Complete","Canceled","Error"]}}},"MoveManagementUnitRequest":{"type":"object","required":["businessUnitId"],"properties":{"businessUnitId":{"type":"string","description":"The ID of the business unit to which to move the management unit"}}},"CreateManagementUnitApiRequest":{"type":"object","required":["businessUnitId","name"],"properties":{"name":{"type":"string","description":"The name of the management unit"},"timeZone":{"type":"string","description":"The default time zone to use for this management unit. Moving to Business Unit"},"startDayOfWeek":{"type":"string","description":"The configured first day of the week for scheduling and forecasting purposes. Moving to Business Unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"settings":{"description":"The configuration for the management unit. If omitted, reasonable defaults will be assigned","$ref":"#/definitions/CreateManagementUnitSettingsRequest"},"divisionId":{"type":"string","description":"The id of the division to which this management unit belongs. Defaults to home division ID"},"businessUnitId":{"type":"string","description":"The id of the business unit to which this management unit belongs"}}},"CreateManagementUnitSettingsRequest":{"type":"object","properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit. Moving to Business Unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit","$ref":"#/definitions/SchedulingSettingsRequest"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"}}},"BuScheduleReferenceForMuRoute":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"businessUnit":{"description":"The start week date for this schedule","$ref":"#/definitions/BusinessUnitReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ShiftTradeListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ShiftTradeResponse"}}}},"ShiftTradeResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID of this shift trade"},"weekDate":{"type":"string","format":"date","description":"The start week date of the associated schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"schedule":{"description":"A reference to the associated schedule","$ref":"#/definitions/BuScheduleReferenceForMuRoute"},"state":{"type":"string","description":"The state of this shift trade","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"initiatingUser":{"description":"The user who initiated this trade","$ref":"#/definitions/UserReference"},"initiatingShiftId":{"type":"string","description":"The ID of the shift offered for trade by the initiating user"},"initiatingShiftStart":{"type":"string","format":"date-time","description":"The start date/time of the shift being offered for trade. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"initiatingShiftEnd":{"type":"string","format":"date-time","description":"The end date/time of the shift being offered for trade. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user matching the trade, or if the state is not Matched, the user to whom the trade request was sent","$ref":"#/definitions/UserReference"},"receivingShiftId":{"type":"string","description":"The ID of the shift being exchanged for the initiating shift, null if the receiving user is picking up a shift"},"receivingShiftStart":{"type":"string","format":"date-time","description":"The start date/time of the receiving shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingShiftEnd":{"type":"string","format":"date-time","description":"The end date/time of the receiving shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"expiration":{"type":"string","format":"date-time","description":"When this shift trade offer will expire if not matched or approved. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"oneSided":{"type":"boolean","description":"Whether this is a one-sided shift trade (e.g. the initiating user is not asking for a shift in return)"},"acceptableIntervals":{"type":"array","description":"Time frames when the initiating user is willing to accept trades. Empty means giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}},"reviewedBy":{"description":"The user who reviewed this shift trade","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this shift trade was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metadata":{"description":"Version data for this trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ManagementUnitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmAgent":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"user":{"description":"The user associated with this data","$ref":"#/definitions/UserReference"},"workPlan":{"description":"The work plan associated with this agent, if applicable","$ref":"#/definitions/WorkPlanReference"},"workPlanRotation":{"description":"The work plan rotation associated with this agent, if applicable","$ref":"#/definitions/WorkPlanRotationReference"},"acceptDirectShiftTrades":{"type":"boolean","description":"Whether the agent accepts direct shift trade requests"},"workPlanOverrides":{"type":"array","description":"The work plan overrides associated with this agent. Populate with expand=workPlanOverrides","items":{"$ref":"#/definitions/WorkPlanOverride"}},"queues":{"type":"array","description":"List of queues to which this agent is capable of handling","items":{"$ref":"#/definitions/QueueReference"}},"languages":{"type":"array","description":"The list of languages this agent is capable of handling","items":{"$ref":"#/definitions/LanguageReference"}},"skills":{"type":"array","description":"The list of skills this agent is capable of handling","items":{"$ref":"#/definitions/RoutingSkillReference"}},"schedulable":{"type":"boolean","description":"Whether the agent can be included in schedule generation"},"metadata":{"description":"Metadata for this agent","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanOverride":{"type":"object","required":["startDate","weekCount","workPlan"],"properties":{"startDate":{"type":"string","format":"date","description":"The start date in yyyy-MM-dd format of the work plan override. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"Number of weeks for the work plan override"},"workPlan":{"description":"The work plan reference associated with this override","$ref":"#/definitions/WorkPlanReference"}}},"WorkPlanReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"managementUnit":{"description":"The management unit to which this work plan belongs. Nullable in some routes","$ref":"#/definitions/ManagementUnitReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanRotationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UpdateMuAgentRequest":{"type":"object","required":["userId"],"properties":{"schedulable":{"type":"boolean","description":"Whether the agent can be included in schedule generation"},"userId":{"type":"string","description":"User to be updated"}}},"UpdateMuAgentsRequest":{"type":"object","properties":{"entities":{"type":"array","description":"List of agents to update","items":{"$ref":"#/definitions/UpdateMuAgentRequest"}}}},"ValueWrapperString":{"type":"object","properties":{"value":{"type":"string","description":"The value for the associated field"}}},"WfmUserEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserReference"}}}},"PlanningGroup":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"serviceGoalTemplate":{"description":"The ID of the service goal template associated with this planning group","$ref":"#/definitions/ServiceGoalTemplateReference"},"routePaths":{"type":"array","description":"Set of route paths associated with the planning group","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathResponse"}},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceGoalTemplateReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoutePathRequest":{"type":"object","required":["mediaType","queueId"],"properties":{"queueId":{"type":"string","example":"f27450c9-c1a0-451a-804c-2579b268b273","description":"The ID of the queue to associate with the route path"},"mediaType":{"type":"string","example":"Email","description":"The media type of the given queue to associate with the route path","enum":["Voice","Chat","Email","Callback","Message"]},"languageId":{"type":"string","example":"e3d65f6a-c0d2-41da-8152-82d3f075d77c","description":"The ID of the language to associate with the route path"},"skillIds":{"type":"array","example":"[\"33d29376-4267-4968-8042-dcabdf2c1d98\"]","description":"The set of skill IDs to associate with the route path","uniqueItems":true,"items":{"type":"string"}},"sourcePlanningGroup":{"description":"The planning group from which to take route paths. This property is only needed if a route path already exists in another planning group.Note that taking a route path from another planning group will modify the other planning group","$ref":"#/definitions/SourcePlanningGroupRequest"}}},"SetWrapperRoutePathRequest":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathRequest"}}}},"SourcePlanningGroupRequest":{"type":"object","required":["id","metadata"],"properties":{"id":{"type":"string","description":"The ID of the planning group"},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdatePlanningGroupRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"description":"Set of route paths to associate with the planning group","$ref":"#/definitions/SetWrapperRoutePathRequest"},"serviceGoalTemplateId":{"type":"string","description":"The ID of the service goal template to associate with this planning group"},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"PlanningGroupList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/PlanningGroup"}},"metadata":{"description":"Version metadata for the planning groups","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuAbandonRate":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include abandon rate in the associated configuration"},"percent":{"type":"integer","format":"int32","description":"Abandon rate percent goal. Required if include == true"}}},"BuAverageSpeedOfAnswer":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include average speed of answer (ASA) in the associated configuration"},"seconds":{"type":"integer","format":"int32","description":"The target average speed of answer (ASA) in seconds. Required if include == true"}}},"BuServiceLevel":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include service level targets in the associated configuration"},"percent":{"type":"integer","format":"int32","description":"Service level target percent answered. Required if include == true"},"seconds":{"type":"integer","format":"int32","description":"Service level target answer time. Required if include == true"}}},"ServiceGoalTemplate":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"metadata":{"description":"Version metadata for the service goal template","$ref":"#/definitions/WfmVersionedEntityMetadata"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceGoalTemplateImpactOverride":{"type":"object","required":["enabled","impact"],"properties":{"enabled":{"type":"boolean","description":"Whether service goal overrides are enabled for this service goal template"},"impact":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/WfmServiceGoalImpactSettings"}}},"CreatePlanningGroupRequest":{"type":"object","required":["name","routePaths","serviceGoalTemplateId"],"properties":{"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"type":"array","description":"Set of route paths to associate with the planning group","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathRequest"}},"serviceGoalTemplateId":{"type":"string","description":"The ID of the service goal template to associate with this planning group"}}},"UpdateServiceGoalTemplate":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the service goal template."},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"metadata":{"description":"Version metadata for the service goal template","$ref":"#/definitions/WfmVersionedEntityMetadata"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"}}},"ServiceGoalTemplateList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ServiceGoalTemplate"}},"metadata":{"description":"Version metadata for the service goal templates","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"CreateServiceGoalTemplate":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the service goal template."},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"}}},"ShiftTradeMatchesSummaryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekShiftTradeMatchesSummaryResponse"}}}},"WeekShiftTradeMatchesSummaryResponse":{"type":"object","properties":{"weekDate":{"type":"string","format":"date","description":"The schedule week date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"count":{"type":"integer","format":"int32","description":"The number of trades in the Matched state for the given week"}}},"StaffingGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/StaffingGroupResponse"}}}},"StaffingGroupResponse":{"type":"object","required":["metadata","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the staffing group"},"users":{"type":"array","description":"The list of users that belong to the staffing group","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}},"managementUnit":{"description":"The ID of the management unit to which the staffing group users belong. If undefined the staffing group can include users from the entire business unit","$ref":"#/definitions/ManagementUnitReference"},"metadata":{"description":"Version metadata for the staffing group","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateStaffingGroupRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the staffing group"},"userIds":{"type":"array","description":"The set of user IDs to associate with the staffing group","uniqueItems":true,"items":{"type":"string"}},"managementUnitId":{"type":"string","description":"The ID of the management unit to which the staffing group users belong. If undefined the staffing group can include users from the entire business unit"}}},"SetWrapperString":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string"}}}},"UpdateStaffingGroupRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the staffing group"},"userIds":{"description":"The set of user Ids to associate with the staffing group","$ref":"#/definitions/SetWrapperString"},"metadata":{"description":"Version metadata for the staffing group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffLimit":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"granularity":{"type":"string","description":"Granularity choice for the time off limit","enum":["Daily"]},"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default time off limit value in minutes per granularity interval"},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffLimitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimit"}}}},"CreateTimeOffLimitRequest":{"type":"object","properties":{"granularity":{"type":"string","description":"Granularity choice for time off limit. If not specified, 'Daily' is assumed","enum":["Daily"]},"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default limit value in minutes per granularity. If not specified, then 0 is assumed, which means there are no time off minutes available"}}},"SetTimeOffLimitValuesRequest":{"type":"object","required":["metadata"],"properties":{"values":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimitRange"}},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffLimitRange":{"type":"object","required":["granularity","limitMinutesPerInterval","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"Start date of the range. The end date is determined by 'granularity' and the size of 'limitMinutesPerInterval'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"Granularity choice for the time off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"The list of time off limit values in minutes per granularity interval. If 'null' is specified, then interval specific value is cleared. Such interval will have 'defaultLimitMinutes' value","items":{"type":"integer","format":"int32"}}}},"QueryTimeOffLimitValuesResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimitValueRange"}}}},"TimeOffLimitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffLimitValueRange":{"type":"object","required":["granularity","startDate"],"properties":{"timeOffLimit":{"description":"The ID of the time off limit","$ref":"#/definitions/TimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range, in ISO-8601 format. The end date is determined by the size of interval lists"},"granularity":{"type":"string","description":"Granularity choice for time off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"A list of time off limit values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"allocatedMinutesPerInterval":{"type":"array","description":"A list of allocated time off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedMinutesPerInterval":{"type":"array","description":"A list of waitlisted time off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"LocalDateRange":{"type":"object","properties":{"startDate":{"type":"string","format":"date","description":"The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endDate":{"type":"string","format":"date","description":"The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"QueryTimeOffLimitValuesRequest":{"type":"object","required":["dateRanges"],"properties":{"timeOffLimitId":{"type":"string","description":"The time off limit object id to retrieve values for. Required if activityCodeId is not specified"},"activityCodeId":{"type":"string","description":"The activity code id to filter the affected limit objects by. Required if timeOffLimitId is not specified"},"dateRanges":{"type":"array","description":"The list of the date ranges to return time off limit, allocated and waitlisted minutes. The valid number of date ranges is between 1 and 30. Maximum total number of days in all ranges in 366.","items":{"$ref":"#/definitions/LocalDateRange"}}}},"UpdateTimeOffLimitRequest":{"type":"object","required":["metadata"],"properties":{"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default time off limit value in minutes per granularity"},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"HrisTimeOffType":{"type":"object","required":["hrisIntegrationId","id","name"],"properties":{"id":{"type":"string","description":"The ID of the time off type configured in integration."},"name":{"type":"string","description":"The name of the time off type configured in integration."},"hrisIntegrationId":{"type":"string","description":"The ID of the integration."},"secondaryId":{"type":"string","description":"Secondary ID of the time off type, if configured in integration."}}},"TimeOffPlan":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"type":"array","description":"The set of activity code IDs associated with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"timeOffLimits":{"type":"array","description":"The set of time off limit IDs associated with this time off plan.","uniqueItems":true,"items":{"$ref":"#/definitions/TimeOffLimitReference"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time off plan","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/HrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan is currently being used by agents."},"metadata":{"description":"Version metadata for the time off plan.","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UpdateTimeOffPlanRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"description":"The set of activity code IDs to associate with this time off plan.","$ref":"#/definitions/SetWrapperString"},"timeOffLimitIds":{"description":"The set of time off limit IDs to associate with this time off plan.","$ref":"#/definitions/SetWrapperString"},"autoApprovalRule":{"type":"string","description":"Auto approval rule for the time off plan.","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/ValueWrapperHrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan should be used by agents."},"metadata":{"description":"Version metadata for the time off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ValueWrapperHrisTimeOffType":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/HrisTimeOffType"}}},"TimeOffPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffPlan"}}}},"CreateTimeOffPlanRequest":{"type":"object","required":["active","autoApprovalRule","name"],"properties":{"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"type":"array","description":"The set of activity code IDs to associate with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"timeOffLimitIds":{"type":"array","description":"The set of time off limit IDs to associate with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for the time off plan.","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/HrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan should be used by agents."}}},"TimeOffRequestReference":{"type":"object","properties":{"id":{"type":"string","description":"The id of the time off request"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserTimeOffIntegrationStatusResponse":{"type":"object","required":["integrationStatus","timeOffRequest","user"],"properties":{"timeOffRequest":{"description":"The time off request associated with this integration status","$ref":"#/definitions/TimeOffRequestReference"},"integrationStatus":{"type":"string","description":"The value of integration status for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]},"user":{"description":"The user to whom the time off request belongs","$ref":"#/definitions/UserReference"}}},"UserTimeOffIntegrationStatusResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserTimeOffIntegrationStatusResponse"}}}},"QueryTimeOffIntegrationStatusRequest":{"type":"object","required":["timeOffRequestLookups"],"properties":{"timeOffRequestLookups":{"type":"array","description":"A list of time off request lookups","items":{"$ref":"#/definitions/TimeOffRequestLookup"}}}},"TimeOffRequestLookup":{"type":"object","required":["timeOffRequestId","userId"],"properties":{"timeOffRequestId":{"type":"string","description":"The ID of the time off request"},"userId":{"type":"string","description":"The ID of the user to whom the time off request belongs"}}},"SetTimeOffIntegrationStatusRequest":{"type":"object","required":["integrationStatus"],"properties":{"integrationStatus":{"type":"string","description":"The integration status value for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]}}},"TimeOffRequestList":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"timeOffRequests":{"type":"array","items":{"$ref":"#/definitions/TimeOffRequestResponse"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"user":{"description":"The user associated with this time off request","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"substatus":{"type":"string","description":"The substatus of this time off request","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests. Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone. Will be not empty if isFullDayRequest == true","items":{"type":"string"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"notes":{"type":"string","description":"Notes about the time off request"},"submittedBy":{"description":"The user who submitted this time off request","$ref":"#/definitions/UserReference"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"reviewedBy":{"description":"The user who reviewed this time off request","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user who last modified this TimeOffRequestResponse","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"syncVersion":{"type":"integer","format":"int32","description":"The sync version of this time off request for which the scheduled activity is associated"},"metadata":{"description":"The version metadata of the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateAdminTimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes","status","users"],"properties":{"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED"]},"users":{"type":"array","description":"A set of IDs for users to associate with this time off request","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"paid":{"type":"boolean","description":"Whether this is a paid time off request"}}},"AdminTimeOffRequestPatch":{"type":"object","required":["metadata"],"properties":{"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED"]},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffRequest":{"type":"object","required":["id","user"],"properties":{"id":{"type":"string","description":"The id of the time off request"},"user":{"description":"The user that the time off request belongs to","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"substatus":{"type":"string","description":"The substatus of this time off request","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests. Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone. Will be not empty if isFullDayRequest == true","items":{"type":"string"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"notes":{"type":"string","description":"Notes about the time off request"},"submittedBy":{"description":"The user who submitted this time off request","$ref":"#/definitions/UserReference"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"reviewedBy":{"description":"The user who reviewed this time off request","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"syncVersion":{"type":"integer","format":"int32","description":"The sync version of this time off request for which the scheduled activity is associated"},"metadata":{"description":"The version metadata of the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestListing":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"List of time off requests","items":{"$ref":"#/definitions/TimeOffRequest"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"DateRange":{"type":"object","properties":{"startDate":{"type":"string","description":"The inclusive start of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."},"endDate":{"type":"string","description":"The inclusive end of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."}}},"TimeOffRequestQueryBody":{"type":"object","properties":{"ids":{"type":"array","description":"The set of ids to filter time off requests","uniqueItems":true,"items":{"type":"string"}},"userIds":{"type":"array","description":"The set of user ids to filter time off requests","uniqueItems":true,"items":{"type":"string"}},"statuses":{"type":"array","description":"The set of statuses to filter time off requests","uniqueItems":true,"items":{"type":"string","enum":["PENDING"]}},"substatuses":{"type":"array","description":"The set of substatuses to filter time off requests","uniqueItems":true,"items":{"type":"string","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted"]}},"dateRange":{"description":"The inclusive range of dates to filter time off requests","$ref":"#/definitions/DateRange"}}},"WaitlistPosition":{"type":"object","properties":{"timeOffRequest":{"description":"The time off request for this wait list position","$ref":"#/definitions/TimeOffRequestReference"},"timeOffLimit":{"description":"The time off limit for which time off request is waitlisted","$ref":"#/definitions/TimeOffLimitReference"},"date":{"type":"string","format":"date","description":"The date to which this wait list position applies, as defined by the time zone of the business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"waitlistPosition":{"type":"integer","format":"int32","description":"The time off request's position in the waitlist on the date. 1 means time off is the first in the waitlist"}}},"WaitlistPositionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WaitlistPosition"}}}},"QueryWaitlistPositionsRequest":{"type":"object","required":["timeOffRequests"],"properties":{"timeOffRequests":{"type":"array","description":"The list of the time off request ids for which to fetch the daily waitlist positions","items":{"$ref":"#/definitions/UserTimeOffRequestReference"}}}},"UserTimeOffRequestReference":{"type":"object","required":["user"],"properties":{"id":{"type":"string","description":"The id of the time off request"},"user":{"description":"The ID of the user to whom the time off request applies","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"StaffingGroupReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserStaffingGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserStaffingGroupResponse"}}}},"UserStaffingGroupResponse":{"type":"object","properties":{"user":{"description":"The user associated with the staffing group","$ref":"#/definitions/UserReference"},"staffingGroup":{"description":"The staffing group","$ref":"#/definitions/StaffingGroupReference"}}},"QueryUserStaffingGroupListRequest":{"type":"object","required":["userIds"],"properties":{"userIds":{"type":"array","description":"The set of user IDs to fetch associated staffing groups","uniqueItems":true,"items":{"type":"string"}}}},"SearchShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"A trade which matches search criteria","$ref":"#/definitions/ShiftTradeResponse"},"matchingReceivingShiftIds":{"type":"array","description":"IDs of shifts which match the search criteria","items":{"type":"string"}},"preview":{"description":"A preview of what the shift trade would look like if matched","$ref":"#/definitions/ShiftTradePreviewResponse"}}},"SearchShiftTradesResponse":{"type":"object","properties":{"trades":{"type":"array","description":"The shift trades that match the search criteria","items":{"$ref":"#/definitions/SearchShiftTradeResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"ShiftTradeActivityPreviewResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start date and time of this activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this activity"},"activityCodeId":{"type":"string","description":"The ID of the activity code for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity counts as paid time"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for this activity"}}},"ShiftTradePreviewResponse":{"type":"object","properties":{"activities":{"type":"array","description":"List of activities that will make up the new shift if this shift trade is approved","items":{"$ref":"#/definitions/ShiftTradeActivityPreviewResponse"}}}},"SearchShiftTradesRequest":{"type":"object","required":["receivingScheduleId"],"properties":{"receivingScheduleId":{"type":"string","description":"The ID of the schedule for which to search for available shift trades"},"receivingShiftIds":{"type":"array","description":"The IDs of shifts that the receiving user would potentially be willing to trade. If empty, only returns one sided trades (pick up a shift)","uniqueItems":true,"items":{"type":"string"}}}},"ShiftTradeMatchReviewResponse":{"type":"object","properties":{"initiatingUser":{"description":"Details for the initiatingUser side of the shift trade","$ref":"#/definitions/ShiftTradeMatchReviewUserResponse"},"receivingUser":{"description":"Details for the receivingUser side of the shift trade","$ref":"#/definitions/ShiftTradeMatchReviewUserResponse"},"violations":{"type":"array","description":"Constraint violations introduced after being matched that would normally disallow a trade, but which can still be overridden by the shift trade administrator","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}},"adminReviewViolations":{"type":"array","description":"Constraint violations associated with this shift trade which require shift trade administrator review","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}}}},"ShiftTradeMatchReviewUserResponse":{"type":"object","properties":{"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"The minimum weekly paid minutes for this user per the work plan tied to the agent schedule"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"The maximum weekly paid minutes for this user per the work plan tied to the agent schedule"},"preTradeSchedulePaidMinutes":{"type":"integer","format":"int32","description":"The paid minutes on the week schedule for this user prior to the shift trade"},"postTradeSchedulePaidMinutes":{"type":"integer","format":"int32","description":"The paid minutes on the week schedule for this user if the shift trade is approved"},"postTradeNewShift":{"description":"Preview of what the shift will look like for the opposite side of this trade after the match is approved","$ref":"#/definitions/ShiftTradePreviewResponse"}}},"ShiftTradeMatchViolation":{"type":"object","properties":{"type":{"type":"string","description":"The type of constraint violation","enum":["AgentCapabilityMismatch","CannotTradeWithYourself","DirectTradeForOtherUser","InitiatingAgentScheduleDoesNotExist","InitiatingShiftDisallowedActivityCategory","InitiatingShiftDoesNotExist","InitiatingShiftHasExternalActivities","InitiatingShiftOverlapsExisting","InitiatingShiftStartTooClose","InitiatingShiftTimesChanged","InitiatingWeeklyMaxPaidTime","InitiatingWeeklyMinPaidTime","InvalidState","OneSidedTradeCreation","ReceivingAgentScheduleDoesNotExist","ReceivingShiftDisallowedActivityCategory","ReceivingShiftDoesNotExist","ReceivingShiftForOneSidedTrade","ReceivingShiftHasExternalActivities","ReceivingShiftMissingForTwoSidedTrade","ReceivingShiftOutsideAcceptableIntervals","ReceivingShiftOverlapsExisting","ReceivingShiftStartTooClose","ReceivingShiftTimesChanged","ReceivingWeeklyMaxPaidTime","ReceivingWeeklyMinPaidTime","ShiftTradingNotEnabled","UnequalPaidTime","WeekScheduleDifferent","WeekScheduleDoesNotExist","WeekScheduleUnpublished"]},"params":{"type":"object","description":"Clarifying user params for constructing helpful error messages","additionalProperties":{"type":"string"}}}},"WeekShiftTradeListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekShiftTradeResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"WeekShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"The shift trade details","$ref":"#/definitions/ShiftTradeResponse"},"matchReview":{"description":"A preview of what the schedule would look like if the shift trade is approved plus any violations","$ref":"#/definitions/ShiftTradeMatchReviewResponse"}}},"AddShiftTradeRequest":{"type":"object","required":["initiatingShiftId","scheduleId"],"properties":{"scheduleId":{"type":"string","description":"The ID of the schedule to which the initiating and receiving shifts belong"},"initiatingShiftId":{"type":"string","description":"The ID of the shift that the initiating user wants to give up"},"receivingUserId":{"type":"string","description":"The ID of the user to whom to send the request (for use in direct trade requests)"},"expiration":{"type":"string","format":"date-time","description":"When this shift trade request should expire. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"acceptableIntervals":{"type":"array","description":"The acceptable intervals the initiating user is willing to accept in trade. Empty indicates the user is giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"BulkUpdateShiftTradeStateResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BulkUpdateShiftTradeStateResult"}}},"BulkUpdateShiftTradeStateResult":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BulkUpdateShiftTradeStateResultItem"}}}},"BulkUpdateShiftTradeStateResultItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The state of the shift trade after the update request is processed","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"reviewedBy":{"description":"The user who reviewed the request, if applicable","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The date the request was reviewed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"failureReason":{"type":"string","description":"The reason the update failed, if applicable","enum":["InitiatingAgentScheduleNotFound","InitiatingAgentShiftHasExternalActivities","InitiatingAgentShiftNotFound","ReceivingAgentNotFound","ReceivingAgentScheduleNotFound","ReceivingAgentShiftHasExternalActivities","ReceivingAgentShiftNotFound","ScheduleNotPublished","TransitionNotAllowed"]},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BulkShiftTradeStateUpdateRequest":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"The shift trades to update","items":{"$ref":"#/definitions/BulkUpdateShiftTradeStateRequestItem"}}}},"BulkUpdateShiftTradeStateRequestItem":{"type":"object","required":["metadata","state"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"state":{"type":"string","description":"The new state to set on the shift trade","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ListWrapperInterval":{"type":"object","properties":{"values":{"type":"array","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"PatchShiftTradeRequest":{"type":"object","required":["metadata"],"properties":{"receivingUserId":{"description":"Update the ID of the receiving user to direct the request at a specific user, or set the wrapped id to null to open up a trade to be matched by any user.","$ref":"#/definitions/ValueWrapperString"},"expiration":{"description":"Update the expiration time for this shift trade.","$ref":"#/definitions/ValueWrapperDate"},"acceptableIntervals":{"description":"Update the acceptable intervals the initiating user is willing to accept in trade. Setting the enclosed list to empty will make this a one sided trade request","$ref":"#/definitions/ListWrapperInterval"},"metadata":{"description":"Version metadata","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ValueWrapperDate":{"type":"object","properties":{"value":{"type":"string","format":"date-time","description":"The value for the associated field. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"MatchShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"The associated shift trade","$ref":"#/definitions/ShiftTradeResponse"},"violations":{"type":"array","description":"Constraint violations which disallow this shift trade","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}},"adminReviewViolations":{"type":"array","description":"Constraint violations for this shift trade which require shift trade administrator review","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}}}},"MatchShiftTradeRequest":{"type":"object","required":["metadata","receivingScheduleId"],"properties":{"receivingScheduleId":{"type":"string","description":"The ID of the schedule with which the shift trade is associated"},"receivingShiftId":{"type":"string","description":"The ID of the shift the receiving user is giving up in trade, if applicable"},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"MoveAgentResponse":{"type":"object","properties":{"user":{"description":"The user associated with the move","$ref":"#/definitions/UserReference"},"result":{"type":"string","description":"The result of the move","enum":["AlreadyMoved","DestinationBusinessUnitAgentLimitExceeded","DestinationManagementUnitAgentLimitExceeded","DestinationManagementUnitDoesNotExist","MoveSuccessful","MovingToDifferentManagementUnit","NothingToDo","SourceManagementUnitNotAuthorized"]}}},"MoveAgentsResponse":{"type":"object","properties":{"requestingUser":{"description":"The user that made the request","$ref":"#/definitions/UserReference"},"destinationManagementUnit":{"description":"The management unit specified on the request","$ref":"#/definitions/ManagementUnitReference"},"results":{"type":"array","description":"The list containing the agent and result of the move operation","items":{"$ref":"#/definitions/MoveAgentResponse"}}}},"MoveAgentsRequest":{"type":"object","required":["userIds"],"properties":{"userIds":{"type":"array","description":"The list of user ids to move","uniqueItems":true,"items":{"type":"string"}},"destinationManagementUnitId":{"type":"string","description":"The id of the management unit for which the move will be performed. To remove users from their management unit this should be set to null."}}},"AgentManagementUnitReference":{"type":"object","properties":{"user":{"description":"The user (agent) for whom the management unit was requested","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management to which the user (agent) belongs","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the user (agent) belongs. Populate with expand=businessUnit","$ref":"#/definitions/BusinessUnitReference"}}},"ConstraintConflictMessage":{"type":"object","properties":{"message":{"description":"Message for how to resolve a set of conflicted work plan constraints","$ref":"#/definitions/WorkPlanConstraintConflictMessage"},"conflictedConstraintMessages":{"type":"array","description":"Messages for the set of conflicted work plan constraints. Each element indicates the message of a work plan constraint that is conflicted in the set","items":{"$ref":"#/definitions/WorkPlanConstraintMessage"}}}},"ValidateWorkPlanMessages":{"type":"object","properties":{"violationMessages":{"type":"array","description":"Messages for work plan violating some rules such as no shifts in a work plan","items":{"$ref":"#/definitions/WorkPlanConfigurationViolationMessage"}},"constraintConflictMessage":{"description":"This field is not null when there is a set of work plan constraints that conflict thus agent schedules cannot be generated","$ref":"#/definitions/ConstraintConflictMessage"}}},"ValidateWorkPlanResponse":{"type":"object","properties":{"workPlan":{"description":"The work plan reference associated with this response","$ref":"#/definitions/WorkPlanReference"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not"},"messages":{"description":"Validation messages for this work plan","$ref":"#/definitions/ValidateWorkPlanMessages"}}},"WorkPlanConfigurationViolationMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of configuration violation message for this work plan","enum":["ActivitiesOverlap","ActivityEndGreaterThanShiftStop","ActivityPaidTimeGreaterThanShiftPaidTime","ActivityStartBeforeShiftStart","ActivityStartGreaterThanEqualToShiftStop","ActivityStartIncrementMinutesNotDivisibleByScheduleIntervalMinutes","DailyExactPaidMinutes","DailyMaxTotalLessThanWeeklyMin","DailyMaxTotalLessThanWeeklyMinWithOptional","DailyMaxTotalLessThanWeeklyMinWithoutOptional","DailyMinTotalGreaterThanWeeklyMax","DailyMinTotalGreaterThanWeeklyMaxWithOptional","DailyMinTotalGreaterThanWeeklyMaxWithoutOptional","DailyRequiredDaysGreaterThanWeeklyMaxDays","DailyShiftHasNoDaysSelected","DailyShiftMaxPossibilitiesViolated","EarliestShiftStopIsTooLate","ExactPaidTimeNotDivisibleByGranularity","MaxConsecutiveWorkingDaysNoMoreThanDoubleMaxWorkingDaysPerWeek","MaxDaysOffPerPlanningPeriodNotCorrect","MaxPaidTimeIsMoreThanShiftLength","MaxPaidTimeNotDivisibleByGranularity","MaxPaidTimePerPlanningPeriod","MaxShifts","MinPaidTimeNotDivisibleByGranularity","MinPaidTimePerPlanningPeriod","NoShifts","PaidTimeGreaterThanMaxWorkTime","PaidTimeLessThanMinWorkTime","PaidTimeNotMetByShiftStartStop","ShiftDaysSelectMoreThanMinWorkingDays","ShiftStopEarlierThanStart","ShiftVarianceCannotBeMet","WeeklyExactPaidMinutes"]},"arguments":{"type":"array","description":"Arguments of the message that provide information about the misconfigured value or the threshold that is exceeded by the misconfigured value","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}},"severity":{"type":"string","description":"Severity of the message. A message with Error severity indicates the scheduler won't be able to produce schedules and thus the work plan is invalid.","enum":["Information","Warning","Error"]}}},"WorkPlanConstraintConflictMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of constraint conflict that can be resolved by clients in order to generate agent schedules","enum":["UnknownFix","WithPotentialFixes"]},"arguments":{"type":"array","description":"The arguments to the type of the message that can help clients resolve validation issues","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}}}},"WorkPlanConstraintMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of the work plan constraint in this message","enum":["ActivityEarliestStartTimeMinutesFromMidnight","ActivityEarliestStartTimeMinutesFromShiftStart","ActivityLatestStartTimeMinutesFromMidnight","ActivityLatestStartTimeMinutesFromShiftStart","ActivityMinimumLengthFromShiftEndMinutes","ActivityMinimumLengthFromShiftStartMinutes","ActivityStartTimeIncrementInMinutes","PlanningPeriodMaximumDaysOff","PlanningPeriodMaximumPaidTimeMinutes","PlanningPeriodMinimumDaysOff","PlanningPeriodMinimumPaidTimeMinutes","ShiftDayOffRule","ShiftEarliestStartTimeMinutesFromMidnight","ShiftEarliestStopTimeMinutesFromMidnight","ShiftLatestStartTimeMinutesFromMidnight","ShiftLatestStopTimeMinutesFromMidnight","ShiftMaximumContiguousTimeMinutes","ShiftMaximumPaidTimeMinutes","ShiftMinimumContiguousTimeMinutes","ShiftMinimumPaidTimeMinutes","ShiftStartTimeIncrementInMinutes","ShiftStartVarianceMaximumVarianceMinutes","ShiftStartVariancePaidDuration","WorkPlanMaximumConsecutiveWorkingDays","WorkPlanMaximumConsecutiveWorkingWeekends","WorkPlanMaximumWeeklyPaidTimeMinutes","WorkPlanMaximumWorkingDaysPerWeek","WorkPlanMinimumConsecutiveNonWorkingTimePerWeekMinutes","WorkPlanMinimumInterShiftTimeMinutes","WorkPlanMinimumShiftStartDistanceMinutes","WorkPlanMinimumWeeklyPaidTimeMinutes","WorkPlanMinimumWorkingDaysPerWeek","WorkPlanOptionalDays","WorkPlanPaidTimeGranularityMinutes"]},"arguments":{"type":"array","description":"Arguments of the message that provide information about the constraint that is being conflicted with, such as the value of the constraint","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}}}},"WorkPlanValidationMessageArgument":{"type":"object","properties":{"type":{"type":"string","description":"The type of the argument associated with violation messages","enum":["ActivityId","ActivityId2","ActivityPaidTimeMinutes","ActivityStartTimeMinutes","ActivityValidationId","ActivityValidationId2","ApplicableDays","Count","DailyPaidTimeMinutes","MaximumDays","MaxShiftCount","Minutes","PaidTimeGranularityMinutes","RequiredDays","ShiftId","ShiftPaidTimeMinutes","ShiftStartTimeMinutes","ShiftStopTimeMinutes","ShiftValidationId","WeeklyPaidTimeMinutes","Weeks","WorkTimeMinutes"]},"value":{"type":"string","description":"The value of the argument"}}},"DeletableUserReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"delete":{"type":"boolean","description":"If marked true, the user will be removed an associated entity"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ListWrapperShiftStartVariance":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/ShiftStartVariance"}}}},"SetWrapperDayOfWeek":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"ShiftStartVariance":{"type":"object","required":["applicableDays","maxShiftStartVarianceMinutes"],"properties":{"applicableDays":{"type":"array","description":"Days for which shift start variance is configured","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"maxShiftStartVarianceMinutes":{"type":"integer","format":"int32","description":"Maximum variance in minutes across shift starts"}}},"WorkPlanActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"ID of the activity code associated with this activity"},"description":{"type":"string","description":"Description of the activity"},"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"startTimeIsRelativeToShiftStart":{"type":"boolean","description":"Whether the start time of the activity is relative to the start time of the shift it belongs to"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the activity is flexible"},"earliestStartTimeMinutes":{"type":"integer","format":"int32","description":"Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutes":{"type":"integer","format":"int32","description":"Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"exactStartTimeMinutes":{"type":"integer","format":"int32","description":"Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"},"startTimeIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"},"countsAsContiguousWorkTime":{"type":"boolean","description":"Whether the activity duration is counted towards contiguous work time"},"minimumLengthFromShiftStartMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"},"minimumLengthFromShiftEndMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"},"id":{"type":"string","description":"ID of the activity. This is required only for the case of updating an existing activity"},"delete":{"type":"boolean","description":"If marked true for updating an existing activity, the activity will be permanently deleted"},"validationId":{"type":"string","description":"ID of the activity in the context of work plan validation"}}},"WorkPlanShift":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the shift"},"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"constrainStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled. Deprecated, use constrainLatestStopTime instead"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"constrainEarliestStopTime":{"type":"boolean","description":"Whether the earliest stop time constraint for the shift is enabled"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"startIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"constrainContiguousWorkTime":{"type":"boolean","description":"Whether the contiguous time constraint for the shift is enabled"},"minimumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"maximumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"constrainDayOff":{"type":"boolean","description":"Whether day off rule is enabled"},"dayOffRule":{"type":"string","description":"The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true","enum":["NextDayOff","PreviousDayOff"]},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/WorkPlanActivity"}},"id":{"type":"string","description":"ID of the shift. This is required only for the case of updating an existing shift"},"delete":{"type":"boolean","description":"If marked true for updating an existing shift, the shift will be permanently deleted"},"validationId":{"type":"string","description":"ID of shift in the context of work plan validation"}}},"WorkPlanValidationRequest":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanListItemResponse":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan. Populate with expand=details","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan. Populate with expand=details","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan. Populate with expand=details (defaults to empty list)","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan. Populate with expand=details (defaults to empty list)","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan. Populate with expand=agentCount"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanListItemResponse"}}}},"WorkPlan":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateWorkPlan":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of this work plan"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity should be constrained for this workplan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/CreateWorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/UserReference"}}}},"CreateWorkPlanActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"ID of the activity code associated with this activity"},"description":{"type":"string","description":"Description of the activity"},"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"startTimeIsRelativeToShiftStart":{"type":"boolean","description":"Whether the start time of the activity is relative to the start time of the shift it belongs to"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the activity is flexible"},"earliestStartTimeMinutes":{"type":"integer","format":"int32","description":"Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutes":{"type":"integer","format":"int32","description":"Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"exactStartTimeMinutes":{"type":"integer","format":"int32","description":"Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"},"startTimeIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"},"countsAsContiguousWorkTime":{"type":"boolean","description":"Whether the activity duration is counted towards contiguous work time"},"minimumLengthFromShiftStartMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"},"minimumLengthFromShiftEndMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"}}},"CreateWorkPlanShift":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the shift"},"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"constrainStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled. Deprecated, use constrainLatestStopTime instead"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"constrainEarliestStopTime":{"type":"boolean","description":"Whether the earliest stop time constraint for the shift is enabled"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"startIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"constrainContiguousWorkTime":{"type":"boolean","description":"Whether the contiguous time constraint for the shift is enabled"},"minimumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"maximumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"constrainDayOff":{"type":"boolean","description":"Whether day off rule is enabled"},"dayOffRule":{"type":"string","description":"The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true","enum":["NextDayOff","PreviousDayOff"]},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/CreateWorkPlanActivity"}}}},"CopyWorkPlan":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the copied work plan"}}},"DateRangeWithOptionalEnd":{"type":"object","required":["startBusinessUnitDate"],"properties":{"startBusinessUnitDate":{"type":"string","format":"date","description":"The start date for work plan rotation or an agent, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endBusinessUnitDate":{"type":"string","format":"date","description":"The end date for work plan rotation or an agent, interpreted in the business unit's time zone. Null denotes open ended date range. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"WorkPlanPatternResponse":{"type":"object","properties":{"workPlans":{"type":"array","description":"List of work plans in order of rotation on a weekly basis","items":{"$ref":"#/definitions/WorkPlanReference"}}}},"WorkPlanRotationAgentResponse":{"type":"object","properties":{"user":{"description":"The user associated with this work plan rotation","$ref":"#/definitions/UserReference"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"}}},"WorkPlanRotationResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan rotation is enabled for scheduling"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"pattern":{"description":"Pattern with ordered list of work plans that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternResponse"},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan rotation"},"agents":{"type":"array","description":"Agents in this work plan rotation. Populate with expand=agents for GET WorkPlanRotationsList (defaults to empty list)","items":{"$ref":"#/definitions/WorkPlanRotationAgentResponse"}},"metadata":{"description":"Version metadata for this work plan rotation","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AddWorkPlanRotationAgentRequest":{"type":"object","required":["dateRange","position","userId"],"properties":{"userId":{"type":"string","description":"The ID of an agent in this work plan rotation"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"}}},"AddWorkPlanRotationRequest":{"type":"object","required":["dateRange","name","pattern"],"properties":{"name":{"type":"string","description":"Name of this work plan rotation"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"agents":{"type":"array","description":"Agents in this work plan rotation","items":{"$ref":"#/definitions/AddWorkPlanRotationAgentRequest"}},"pattern":{"description":"Pattern with list of work plan IDs that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternRequest"}}},"WorkPlanPatternRequest":{"type":"object","required":["workPlanIds"],"properties":{"workPlanIds":{"type":"array","description":"List of work plan IDs in order of rotation on a weekly basis. Values in the list cannot be null or empty","items":{"type":"string"}}}},"CopyWorkPlanRotationRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name to apply to the new copy of the work plan rotation"}}},"WorkPlanRotationListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanRotationResponse"}}}},"UpdateWorkPlanRotationAgentRequest":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of an agent in this work plan rotation"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"},"delete":{"type":"boolean","description":"If marked true for this agent when updating, then this agent will be removed from this work plan rotation"}}},"UpdateWorkPlanRotationRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"Name of this work plan rotation"},"enabled":{"type":"boolean","description":"Whether the work plan rotation is enabled for scheduling"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"agents":{"type":"array","description":"Agents in this work plan rotation","items":{"$ref":"#/definitions/UpdateWorkPlanRotationAgentRequest"}},"pattern":{"description":"Pattern with list of work plan IDs that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternRequest"},"metadata":{"description":"Version metadata for this work plan rotation","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ActivityCodeReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code.","items":{"$ref":"#/definitions/SecondaryPresence"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationJob":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of the adherence explanation job","enum":["AddExplanation","UpdateExplanation","QueryAgentExplanations","QueryBuExplanations"]},"status":{"type":"string","description":"The status of the adherence explanation job","enum":["Processing","Complete","Error"]},"adherenceExplanation":{"description":"The adherence explanation added or modified by the job once complete; may be null if status == 'Error'. Used if type is in [ 'AddExplanation', 'UpdateExplanation' ]","$ref":"#/definitions/AdherenceExplanationResponse"},"downloadUrl":{"type":"string","description":"A URL to fetch results of the job. Only set if status == 'Complete' and type is in [ 'QueryAgentExplanations', 'QueryBuExplanations' ]"},"error":{"description":"Error details if status == 'Error'","$ref":"#/definitions/ErrorBody"},"agentQueryResponseTemplate":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'QueryAgentExplanations'","$ref":"#/definitions/AdherenceExplanationListingAgentQueryResponse"},"buQueryResponseTemplate":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'QueryBuExplanations'","$ref":"#/definitions/AdherenceExplanationListingBuQueryResponse"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationListingAgentQueryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"AdherenceExplanationListingBuQueryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"AdherenceExplanationResponse":{"type":"object","required":["agent","businessUnit","lengthMinutes","managementUnit","startDate","status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"agent":{"description":"The agent to whom this adherence explanation applies","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/BusinessUnitReference"},"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"},"reviewedBy":{"description":"The user who reviewed the adherence explanation, if applicable","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp for when the adherence explanation was reviewed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationAsyncResponse":{"type":"object","properties":{"job":{"description":"A reference to the job that was started by the request","$ref":"#/definitions/AdherenceExplanationJobReference"}}},"AdherenceExplanationJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of the adherence explanation job","enum":["AddExplanation","UpdateExplanation","QueryAgentExplanations","QueryBuExplanations"]},"status":{"type":"string","description":"The status of the adherence explanation job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AddAdherenceExplanationAdminRequest":{"type":"object","required":["lengthMinutes","startDate","type"],"properties":{"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]}}},"UpdateAdherenceExplanationStatusRequest":{"type":"object","properties":{"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]}}},"AgentQueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListingAgentQueryResponse"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"AgentQueryAdherenceExplanationsRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BuQueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListingBuQueryResponse"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"BuQueryAdherenceExplanationsRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"managementUnitIds":{"type":"array","description":"A filter for which management units to query. Leave empty or omit entirely for all management units in the business unit","items":{"type":"string"}},"agentIds":{"type":"array","description":"A filter for which agents within the business unit to query. Leave empty or omit entirely for all agents in the business unit (or management units if specified)","items":{"type":"string"}}}},"AddAdherenceExplanationAgentRequest":{"type":"object","required":["lengthMinutes","startDate","type"],"properties":{"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"}}},"AdherenceExplanationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"QueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListing"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"HistoricalAdherenceActuals":{"type":"object","properties":{"actualActivityCategory":{"type":"string","description":"Activity in which the user is actually engaged","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"actualSecondaryPresenceLookupId":{"type":"string","description":"The lookup ID used to retrieve the actual secondary status from map of lookup ID to corresponding secondary presence ID"},"startOffsetSeconds":{"type":"integer","format":"int32","description":"Actual start offset in seconds relative to query start time"},"endOffsetSeconds":{"type":"integer","format":"int32","description":"Actual end offset in seconds relative to query start time"}}},"HistoricalAdherenceExceptionInfo":{"type":"object","properties":{"startOffsetSeconds":{"type":"integer","format":"int32","description":"Exception start offset in seconds relative to query start time"},"endOffsetSeconds":{"type":"integer","format":"int32","description":"Exception end offset in seconds relative to query start time"},"scheduledActivityCodeId":{"type":"string","description":"The ID of the scheduled activity code for this user"},"scheduledActivityCategory":{"type":"string","description":"Activity for which the user is scheduled","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"scheduledSecondaryPresenceLookupIds":{"type":"array","description":"The lookup IDs used to retrieve the scheduled secondary statuses from map of lookup ID to corresponding secondary presence ID","uniqueItems":true,"items":{"type":"string"}},"actualActivityCodeId":{"type":"string","description":"The ID of the actual activity code for this user"},"actualActivityCategory":{"type":"string","description":"Activity for which the user is actually engaged","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"systemPresence":{"type":"string","description":"Actual underlying system presence value","enum":["Available","Away","Busy","Offline","Idle","OnQueue","Meal","Training","Meeting","Break"]},"routingStatus":{"type":"string","description":"Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"secondaryPresenceLookupId":{"type":"string","description":"The lookup ID used to retrieve the actual secondary status from map of lookup ID to corresponding secondary presence ID"}}},"WfmHistoricalAdherenceBulkJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the historical adherence bulk job to listen for via notification or query using the jobs route"},"status":{"type":"string","description":"The status of the historical adherence bulk job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmHistoricalAdherenceBulkResponse":{"type":"object","properties":{"job":{"description":"A reference to the job that was started by the request","$ref":"#/definitions/WfmHistoricalAdherenceBulkJobReference"},"downloadUrls":{"type":"array","description":"The uri list to GET the results of the Historical Adherence query. This field is populated only if query state is Complete","items":{"type":"string"}},"downloadResult":{"description":"Results will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/WfmHistoricalAdherenceBulkResult"}}},"WfmHistoricalAdherenceBulkResult":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range for this result in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range for this result in ISO-8601 format"},"managementUnitId":{"type":"string","description":"The ID of the management unit for this result"},"userResults":{"type":"array","description":"The individual results for each user","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkUserResult"}},"lookupIdToSecondaryPresenceId":{"type":"object","description":"Map of secondary presence lookup ID to corresponding secondary presence ID","additionalProperties":{"type":"string"}}}},"WfmHistoricalAdherenceBulkUserDayMetrics":{"type":"object","properties":{"dayStartOffsetSeconds":{"type":"integer","format":"int32","description":"Start of day offset in seconds relative to query start time"},"adherenceScheduleSeconds":{"type":"integer","format":"int32","description":"Duration of schedule in seconds included for adherence percentage calculation"},"conformanceScheduleSeconds":{"type":"integer","format":"int32","description":"Total scheduled duration in seconds for OnQueue activities"},"conformanceActualSeconds":{"type":"integer","format":"int32","description":"Total actually worked duration in seconds for OnQueue activities"},"exceptionCount":{"type":"integer","format":"int32","description":"Total number of adherence exceptions for this user"},"exceptionDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds of adherence exceptions for this user"},"impactSeconds":{"type":"integer","format":"int32","description":"The impact duration in seconds of current adherence state for this user"},"scheduleLengthSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for all scheduled activities"},"actualLengthSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for all actually worked activities"},"adherencePercentage":{"type":"number","format":"double","description":"Total adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."}}},"WfmHistoricalAdherenceBulkUserResult":{"type":"object","properties":{"userId":{"type":"string","description":"The ID of the user for whom the adherence is queried"},"adherencePercentage":{"type":"number","format":"double","description":"Adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"exceptionInfo":{"type":"array","description":"List of adherence exceptions for this user","items":{"$ref":"#/definitions/HistoricalAdherenceExceptionInfo"}},"actuals":{"type":"array","description":"List of adherence actuals for this user","items":{"$ref":"#/definitions/HistoricalAdherenceActuals"}},"dayMetrics":{"type":"array","description":"Adherence and conformance metrics for days in query range","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkUserDayMetrics"}}}},"WfmHistoricalAdherenceBulkItem":{"type":"object","required":["endDate","managementUnitId","startDate"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to query"},"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format"},"userIds":{"type":"array","description":"The IDs of the users to query. If not included, will query every user in the management unit","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results. Defaults to false if not specified."},"includeActuals":{"type":"boolean","description":"Whether user actual activities should be returned as part of the results. Defaults to false if not specified."}}},"WfmHistoricalAdherenceBulkQuery":{"type":"object","required":["items","timeZone"],"properties":{"items":{"type":"array","description":"The historical adherence items to query","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkItem"}},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."}}},"HistoricalAdherenceDayMetrics":{"type":"object","properties":{"dayStartOffsetSecs":{"type":"integer","format":"int32","description":"Start of day offset in seconds relative to query start time"},"adherenceScheduleSecs":{"type":"integer","format":"int32","description":"Duration of schedule in seconds included for adherence percentage calculation"},"conformanceScheduleSecs":{"type":"integer","format":"int32","description":"Total scheduled duration in seconds for OnQueue activities"},"conformanceActualSecs":{"type":"integer","format":"int32","description":"Total actually worked duration in seconds for OnQueue activities"},"exceptionCount":{"type":"integer","format":"int32","description":"Total number of adherence exceptions for this user"},"exceptionDurationSecs":{"type":"integer","format":"int32","description":"Total duration in seconds of adherence exceptions for this user"},"impactSeconds":{"type":"integer","format":"int32","description":"The impact duration in seconds of current adherence state for this user"},"scheduleLengthSecs":{"type":"integer","format":"int32","description":"Total duration in seconds for all scheduled activities"},"actualLengthSecs":{"type":"integer","format":"int32","description":"Total duration in seconds for all actually worked activities"},"adherencePercentage":{"type":"number","format":"double","description":"Total adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."}}},"HistoricalAdherenceQueryResult":{"type":"object","properties":{"userId":{"type":"string","description":"The ID of the user for whom the adherence is queried"},"managementUnitId":{"type":"string","description":"The ID of the management unit of the user for whom the adherence is queried"},"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range that was queried, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time"},"adherencePercentage":{"type":"number","format":"double","description":"Adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"exceptionInfo":{"type":"array","description":"List of adherence exceptions for this user","items":{"$ref":"#/definitions/HistoricalAdherenceExceptionInfo"}},"dayMetrics":{"type":"array","description":"Adherence and conformance metrics for days in query range","items":{"$ref":"#/definitions/HistoricalAdherenceDayMetrics"}},"actualsEndDate":{"type":"string","format":"date-time","description":"The end date of the actual activities in ISO-8601 format."},"actuals":{"type":"array","description":"List of actual activity with offset for this user","items":{"$ref":"#/definitions/HistoricalAdherenceActuals"}}}},"WfmHistoricalAdherenceResponse":{"type":"object","properties":{"id":{"type":"string","description":"The query ID to listen for"},"downloadUrl":{"type":"string","description":"Deprecated. Use downloadUrls instead."},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/WfmHistoricalAdherenceResultWrapper"},"downloadUrls":{"type":"array","description":"The uri list to GET the results of the Historical Adherence query. For notification purposes only","items":{"type":"string"}},"queryState":{"type":"string","description":"The state of the adherence query","enum":["Processing","Complete","Error"]}}},"WfmHistoricalAdherenceResultWrapper":{"type":"object","properties":{"entityId":{"type":"string","description":"The operation ID of the historical adherence query"},"data":{"type":"array","description":"The list of historical adherence query results","items":{"$ref":"#/definitions/HistoricalAdherenceQueryResult"}},"lookupIdToSecondaryPresenceId":{"type":"object","description":"Map of secondary presence lookup ID to corresponding secondary presence ID","additionalProperties":{"type":"string"}}}},"WfmHistoricalAdherenceQueryForUsers":{"type":"object","required":["startDate","timeZone","userIds"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"}}},"WfmHistoricalAdherenceQuery":{"type":"object","required":["startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"},"teamIds":{"type":"array","description":"The teamIds to report on. If null or not set, adherence will be computed for requested users if applicable or otherwise all users in the management unit. Note: If teamIds is also specified, only adherence for users in the requested teams will be returned","uniqueItems":true,"items":{"type":"string"}}}},"WfmHistoricalAdherenceQueryForTeams":{"type":"object","required":["startDate","timeZone"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"}}},"RealTimeAdherenceExplanation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TeamReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserScheduleAdherence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user for whom this status applies","readOnly":true,"$ref":"#/definitions/UserReference"},"businessUnit":{"description":"The business unit to which this user belongs","readOnly":true,"$ref":"#/definitions/BusinessUnitReference"},"managementUnit":{"description":"The management unit to which this user belongs","readOnly":true,"$ref":"#/definitions/ManagementUnitReference"},"team":{"description":"The team to which this user belongs","readOnly":true,"$ref":"#/definitions/TeamReference"},"scheduledActivityCategory":{"type":"string","description":"Activity for which the user is scheduled","readOnly":true,"enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"scheduledActivityCode":{"description":"Activity code for which the user is currently scheduled","readOnly":true,"$ref":"#/definitions/ActivityCodeReference"},"systemPresence":{"type":"string","description":"Actual underlying system presence value","readOnly":true,"enum":["Available","Away","Busy","Offline","Idle","OnQueue","Meal","Training","Meeting","Break"]},"organizationSecondaryPresenceId":{"type":"string","description":"Organization Secondary Presence Id.","readOnly":true},"routingStatus":{"type":"string","description":"Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue","readOnly":true,"enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"actualActivityCategory":{"type":"string","description":"Activity in which the user is actually engaged","readOnly":true,"enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"isOutOfOffice":{"type":"boolean","description":"Whether the user is marked OutOfOffice","readOnly":true},"adherenceState":{"type":"string","description":"The user's current adherence state","readOnly":true,"enum":["InAdherence","OutOfAdherence","Unscheduled","Unknown","Ignored","Explained"]},"impact":{"type":"string","description":"The impact of the user's current adherenceState","readOnly":true,"enum":["Positive","Negative","Neutral","Unknown"]},"adherenceExplanation":{"description":"Currently applicable explanation for the adherence state","readOnly":true,"$ref":"#/definitions/RealTimeAdherenceExplanation"},"timeOfAdherenceChange":{"type":"string","format":"date-time","description":"Time when the user entered the current adherenceState in ISO-8601 format","readOnly":true},"presenceUpdateTime":{"type":"string","format":"date-time","description":"Time when presence was last updated. Used to calculate time in current status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"activeQueues":{"type":"array","description":"The list of queues to which this user is joined","readOnly":true,"items":{"$ref":"#/definitions/QueueReference"}},"activeQueuesModifiedTime":{"type":"string","format":"date-time","description":"Time when the list of active queues for this user was last updated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"removedFromManagementUnit":{"type":"boolean","description":"For notification purposes. Used to indicate that a user was removed from the management unit","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserScheduleAdherenceListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserScheduleAdherence"}},"downloadUrl":{"type":"string","description":"The downloadUrl if the response is too large to send directly via http response","readOnly":true}}},"AgentPossibleWorkShiftsResponse":{"type":"object","properties":{"weekStartDate":{"type":"string","format":"date","description":"Start date of requested effective work plan. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"pattern":{"type":"array","description":"Each element is the ID of an effective work plan for a specific week","items":{"type":"integer","format":"int32"}},"weeklyPossibleWorkShifts":{"type":"array","description":"Each element is a weekly effective work plan that can be used for multiple weeks","items":{"$ref":"#/definitions/PossibleWorkShiftsForWeek"}},"schedulerIntervalLengthMinutes":{"type":"integer","format":"int32","description":"Number of minutes in each interval in the intervalScheduleProbabilities"},"timeZone":{"type":"string","description":"The time zone of the business unit"}}},"DailyPossibleShift":{"type":"object","properties":{"dayOfWeek":{"type":"string","description":"Day of the shift","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"earliestShiftStartMinutesFromMidnight":{"type":"integer","format":"int32","description":"Minutes of the earliest shift start from midnight. Note that midnight is 12:00 am in the time zone specified in the timeZone field (in the top level of the response)"},"required":{"type":"boolean","description":"Whether this is a required shift"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes of this daily shift"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes of this daily shift"},"intervalScheduleProbabilities":{"type":"array","description":"The percentage of being scheduled in each interval between the earliest shift start and latest shift end. Range of the values: [0, 100].","items":{"type":"integer","format":"int32"}}}},"PossibleWorkShiftsForWeek":{"type":"object","properties":{"id":{"type":"integer","format":"int32","description":"ID of this possible weekly shift"},"dailyPossibleShifts":{"type":"array","description":"Daily shifts in this possible weekly shift","items":{"$ref":"#/definitions/DailyPossibleShift"}}}},"AgentPossibleWorkShiftsRequest":{"type":"object","required":["weekCount","weekStartDate"],"properties":{"weekStartDate":{"type":"string","format":"date","description":"Start date of requested effective work plan, day of week will be in line with business unit start day of week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"Number of weeks for which to return possible work shifts"}}},"BuAgentScheduleActivity":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start date/time of this activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this activity in minutes"},"description":{"type":"string","description":"The description of this activity"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this activity"},"paid":{"type":"boolean","description":"Whether this activity is paid"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for this activity"},"timeOffRequestId":{"type":"string","description":"The ID of the time off request associated with this activity, if applicable"},"timeOffRequestSyncVersion":{"type":"integer","format":"int32","description":"The sync version of the partial day time off request for which the scheduled activity is associated, if applicable"},"externalActivityId":{"type":"string","description":"The ID of the external activity associated with this activity, if applicable"},"externalActivityType":{"type":"string","description":"The type of the external activity associated with this activity, if applicable","enum":["ActivityPlan","Coaching","Learning"]}}},"CalendarUrlResponse":{"type":"object","properties":{"calendarUrl":{"type":"string","description":"The calendar url for the user to subscribe with supported clients"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AvailableTimeOffRange":{"type":"object","properties":{"timeOffLimit":{"description":"The time off limit","$ref":"#/definitions/TimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range. The end date is determined by the size of interval list. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"Granularity choice for time off limit","enum":["Daily"]},"availableMinutesPerInterval":{"type":"array","description":"The list of available time off values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"waitlistEnabled":{"type":"boolean","description":"Whether the time off request can be waitlisted"}}},"AvailableTimeOffResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/AvailableTimeOffRange"}}}},"AvailableTimeOffRequest":{"type":"object","required":["activityCodeId"],"properties":{"activityCodeId":{"type":"string","description":"The ID for activity code to query available time off minutes"},"dateRanges":{"type":"array","description":"A list of date ranges of available time off minutes. A maximum number of date ranges is 30. The maximum total number of days in all ranges is 366. If no ranges are specified, then only the presence of the associated time off limit object will be checked. In such case, if the association exists, then the response will contain a list with of a single element filled with timeOffLimitId only.","items":{"$ref":"#/definitions/LocalDateRange"}}}},"CreateAgentTimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes"],"properties":{"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}}}},"AgentTimeOffRequestPatch":{"type":"object","properties":{"markedAsRead":{"type":"boolean","description":"Whether this request has been read by the agent"},"status":{"type":"string","description":"The status of this time off request. Can only be canceled if the requested date has not already passed","enum":["CANCELED"]},"notes":{"type":"string","description":"Notes about the time off request. Can only be edited while the request is still pending"}}},"BuAgentSchedulePublishedScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks encompassed by the schedule"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuAgentScheduleSearchResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}}}},"BuAgentScheduleShift":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the shift"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"The activities associated with this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}},"manuallyEdited":{"type":"boolean","description":"Whether this shift was manually edited. This is only set by clients and is used for rescheduling"},"schedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/BuScheduleReference"}}},"BuAgentScheduleUpdate":{"type":"object","properties":{"type":{"type":"string","description":"The type of update","enum":["Added","Edited","Deleted"]},"shiftStartDates":{"type":"array","description":"The start date for the affected shifts","items":{"type":"string","format":"date-time"}}}},"BuCurrentAgentScheduleSearchResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleSearchResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which this schedule applies"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/BuAgentSchedulePublishedScheduleReference"}},"startDate":{"type":"string","format":"date-time","description":"The start date of the schedules. Only populated on notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the schedules. Only populated on notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"updates":{"type":"array","description":"The list of updates for the schedule. Only used in notifications","items":{"$ref":"#/definitions/BuAgentScheduleUpdate"}}}},"BuFullDayTimeOffMarker":{"type":"object","properties":{"businessUnitDate":{"type":"string","format":"date","description":"The date of the time off marker, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the time off marker in minutes"},"description":{"type":"string","description":"The description of the time off marker"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with the time off marker"},"paid":{"type":"boolean","description":"Whether the time off marker is paid"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for the time off marker"},"timeOffRequestId":{"type":"string","description":"The ID of the time off request"},"timeOffRequestSyncVersion":{"type":"integer","format":"int32","description":"The sync version of the full day time off request for which the scheduled activity is associated"}}},"BuGetCurrentAgentScheduleRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UserSchedule":{"type":"object","required":["metadata"],"properties":{"shifts":{"type":"array","description":"The shifts that belong to this schedule","items":{"$ref":"#/definitions/UserScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Markers to indicate a full day time off request, relative to the management unit time zone","items":{"$ref":"#/definitions/UserScheduleFullDayTimeOffMarker"}},"delete":{"type":"boolean","description":"If marked true for updating an existing user schedule, it will be deleted"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"workPlanId":{"type":"string","description":"ID of the work plan associated with the user during schedule creation","readOnly":true}}},"UserScheduleActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The id for the activity code. Look up a map of activity codes with the activities route"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this activity, in ISO-8601 format"},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length in minutes for this activity"},"description":{"type":"string","description":"Description for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity is paid"},"isDstFallback":{"type":"boolean","description":"Whether this activity spans a DST fallback"},"timeOffRequestId":{"type":"string","description":"Time off request id of this activity"}}},"UserScheduleContainer":{"type":"object","properties":{"managementUnitTimeZone":{"type":"string","description":"The reference time zone used for the management unit"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/WeekScheduleReference"}},"userSchedules":{"type":"object","description":"Map of user id to user schedule","additionalProperties":{"$ref":"#/definitions/UserSchedule"}}}},"UserScheduleFullDayTimeOffMarker":{"type":"object","properties":{"managementUnitDate":{"type":"string","description":"The date associated with the time off request that this marker corresponds to. Date only, in ISO-8601 format."},"activityCodeId":{"type":"string","description":"The id for the activity code. Look up a map of activity codes with the activities route"},"isPaid":{"type":"boolean","description":"Whether this is paid time off"},"lengthInMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this time off marker"},"description":{"type":"string","description":"The description associated with the time off request that this marker corresponds to"},"delete":{"type":"boolean","description":"If marked true for updating an existing full day time off marker, it will be deleted"}}},"UserScheduleShift":{"type":"object","properties":{"weekSchedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/WeekScheduleReference"},"id":{"type":"string","description":"ID of the schedule shift. This is only for the case of updating and deleting an existing shift"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"List of activities in this shift","items":{"$ref":"#/definitions/UserScheduleActivity"}},"delete":{"type":"boolean","description":"If marked true for updating this schedule shift, it will be deleted"},"manuallyEdited":{"type":"boolean","description":"Whether the shift was set as manually edited"}}},"WeekScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"}}},"CurrentUserScheduleRequestBody":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"},"loadFullWeeks":{"type":"boolean","description":"Whether to load the full week's schedule (for the current user) of any week overlapping the start/end date query parameters, defaults to false"}}},"TimeOffIntegrationStatusResponse":{"type":"object","required":["integrationStatus","timeOffRequest"],"properties":{"timeOffRequest":{"description":"The time off request associated with this integration status","$ref":"#/definitions/TimeOffRequestReference"},"integrationStatus":{"type":"string","description":"The value of integration status for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]}}},"TimeOffIntegrationStatusResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffIntegrationStatusResponse"}}}},"CurrentUserTimeOffIntegrationStatusRequest":{"type":"object","required":["timeOffRequestIds"],"properties":{"timeOffRequestIds":{"type":"array","description":"A list of time off request IDs","items":{"type":"string"}}}},"AdherenceExplanationNotification":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"agent":{"description":"The agent for whom the adherence explanation applies","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/BusinessUnitReference"},"startDate":{"type":"string","format":"date-time","description":"The start date of the adherence explanation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"notes":{"type":"string","description":"Notes about the adherence explanation"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftNotification":{"type":"object","required":["granularity","initiatingShiftDate","initiatingUser","weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start date of the schedule with which this trade is associated. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"The granularity of alternative shifts to be traded","enum":["Daily"]},"newState":{"type":"string","description":"The new state of the alternative shift trade, null if there was no change","enum":["Canceled","Denied","Expired","Submitted","Approved"]},"initiatingUser":{"description":"The user who initiated the alternative shift trade","$ref":"#/definitions/UserReference"},"initiatingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the initiating shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user on the receiving this alternative shift trade","$ref":"#/definitions/UserReference"},"receivingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the receiving alternative shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NotificationsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WfmUserNotification"}}}},"ShiftTradeNotification":{"type":"object","properties":{"weekDate":{"type":"string","description":"The start date of the schedule with which this trade is associated"},"tradeId":{"type":"string","description":"The ID of the shift trade"},"oneSided":{"type":"boolean","description":"Whether this is a one sided shift trade"},"newState":{"type":"string","description":"The new state of the shift trade, null if there was no change","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"initiatingUser":{"description":"The user who initiated the shift trade","$ref":"#/definitions/UserReference"},"initiatingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the initiating shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user on the receiving side of this shift trade (null if not matched)","$ref":"#/definitions/UserReference"},"receivingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the receiving shift (null if not matched or if one-sided. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"TimeOffRequestNotification":{"type":"object","properties":{"timeOffRequestId":{"type":"string","description":"The ID of this time off request"},"user":{"description":"The user associated with this time off request","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests. Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone. Will be not empty if isFullDayRequest == true","items":{"type":"string"}}}},"WfmUserNotification":{"type":"object","required":["id","markedAsRead","mutableGroupId"],"properties":{"id":{"type":"string","description":"The immutable globally unique identifier for the object."},"mutableGroupId":{"type":"string","description":"The group ID of the notification (mutable, may change on update)"},"timestamp":{"type":"string","format":"date-time","description":"The timestamp for this notification. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"type":{"type":"string","description":"The type of this notification","readOnly":true,"enum":["AdherenceExplanation","ShiftTrade","TimeOffRequest","AlternativeShift"]},"shiftTrade":{"description":"A shift trade notification. Only set if type == ShiftTrade","readOnly":true,"$ref":"#/definitions/ShiftTradeNotification"},"timeOffRequest":{"description":"A time off request notification. Only set if type == TimeOffRequest","readOnly":true,"$ref":"#/definitions/TimeOffRequestNotification"},"adherenceExplanation":{"description":"An adherence explanation notification. Only set if type == AdherenceExplanation","readOnly":true,"$ref":"#/definitions/AdherenceExplanationNotification"},"alternativeShift":{"description":"An alternative shift trade notification. Only set if type == AlternativeShift","readOnly":true,"$ref":"#/definitions/AlternativeShiftNotification"},"markedAsRead":{"type":"boolean","description":"Whether this notification has been marked \"read\""},"agentNotification":{"type":"boolean","description":"Whether this notification is for an agent","readOnly":true},"otherNotificationIdsInGroup":{"type":"array","description":"Other notification IDs in group. This field is only populated in real-time notifications","readOnly":true,"uniqueItems":true,"items":{"type":"string"}}}},"UpdateNotificationResponse":{"type":"object","properties":{"mutableGroupId":{"type":"string","description":"The mutableGroupId of the notification"},"id":{"type":"string","description":"The id of the notification for mapping the potentially new mutableGroupId"}}},"UpdateNotificationsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UpdateNotificationResponse"}}}},"UpdateNotificationsRequest":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"The notifications to update","items":{"$ref":"#/definitions/WfmUserNotification"}}}},"HistoricalImportDeleteJobResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"status":{"type":"string","description":"Property denoting the status of the delete.","readOnly":true,"enum":["InProgress","Success","Failed"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HistoricalImportStatus":{"type":"object","properties":{"requestId":{"type":"string","description":"Request id of the historical import in the organization","readOnly":true},"dateImportEnded":{"type":"string","format":"date-time","description":"The last day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateImportStarted":{"type":"string","format":"date-time","description":"The first day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"status":{"type":"string","description":"Status of the historical import in the organization.","readOnly":true,"enum":["Initiated","InProgress","Pending","Success","Failed","Cancelled","Purged","PurgePending"]},"error":{"type":"string","description":"Error occured if the status of the import is failed","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Date in which the historical import is initiated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date in which the historical import is modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"active":{"type":"boolean","description":"Whether this historical import is active or not","readOnly":true},"type":{"type":"string","description":"Whether this historical import is of type csv or json","readOnly":true,"enum":["Csv","Json"]}}},"HistoricalImportStatusListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HistoricalImportStatus"}}}},"ValidationServiceRequest":{"type":"object","required":["dateImportEnded","uploadKey"],"properties":{"dateImportEnded":{"type":"string","format":"date-time","description":"The last day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadKey":{"type":"string","description":"S3 key for the uploaded file"}}},"AgentIntegrationAssociationResponse":{"type":"object","required":["agentExternalId","integration","locked"],"properties":{"agentExternalId":{"type":"string","description":"ID of the agent in external system"},"integration":{"description":"The integration associated with the agent","$ref":"#/definitions/WfmIntegrationReference"},"locked":{"type":"boolean","description":"Whether agentExternalId should be protected from update by automatic processes"}}},"AgentIntegrationsResponse":{"type":"object","required":["agent","associatedIntegrations"],"properties":{"agent":{"description":"The user associated with the integrations","$ref":"#/definitions/UserReference"},"selectedIntegration":{"description":"The integration selected for the agent. If not set, no integration will be used for the agent","$ref":"#/definitions/WfmIntegrationReference"},"userSelected":{"type":"boolean","description":"Whether the integration association has been manually selected"},"associatedIntegrations":{"type":"array","description":"The list of integrations associated with the agent","items":{"$ref":"#/definitions/AgentIntegrationAssociationResponse"}}}},"AgentsIntegrationsListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentIntegrationsResponse"}}}},"WfmIntegrationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"QueryAgentsIntegrationsRequest":{"type":"object","required":["agentIds"],"properties":{"agentIds":{"type":"array","description":"The IDs of the agents to query associated integrations","uniqueItems":true,"items":{"type":"string"}}},"description":"Query integrations for agents request"},"AgentIntegrationAssociationRequest":{"type":"object","required":["agentExternalId","integrationId","locked"],"properties":{"agentExternalId":{"type":"string","description":"The ID of the agent in external system"},"integrationId":{"type":"string","description":"The ID of the integration associated with the agent"},"locked":{"type":"boolean","description":"Whether agentExternalId should be protected from update by automatic processes"}}},"AgentIntegrationsRequest":{"type":"object","required":["associatedIntegrations"],"properties":{"selectedIntegrationId":{"type":"string","description":"The ID of the integration selected for the agent. If not set, no integration will be used for the agent"},"associatedIntegrations":{"type":"array","description":"The list of integrations associated with the agent","items":{"$ref":"#/definitions/AgentIntegrationAssociationRequest"}}}},"HrisTimeOffTypeResponse":{"type":"object","required":["id","name"],"properties":{"id":{"type":"string","description":"ID of the time off type configured in integration"},"name":{"type":"string","description":"Name of the time off type configured in integration"},"secondaryId":{"type":"string","description":"Secondary ID of the time off type, if configured in integration"}}},"HrisTimeOffTypesJobResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HrisTimeOffTypeResponse"}},"status":{"type":"string","description":"The status of the time off types job","enum":["Processing","Complete","Error"]}}},"WfmIntegrationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WfmIntegrationResponse"}}}},"WfmIntegrationResponse":{"type":"object","required":["active"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"active":{"type":"boolean","description":"Whether integration state is active"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HrisTimeOffTypesJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HrisTimeOffTypesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/HrisTimeOffTypesJobReference"},"entities":{"type":"array","description":"List of time off types. It is available only via notification","items":{"$ref":"#/definitions/HrisTimeOffTypeResponse"}}}},"ModelingProcessingError":{"type":"object","properties":{"internalErrorCode":{"type":"string","description":"An internal code representing the type of error. ModelInputMissing for 'Model Builder inputs not found.' ModelInputInvalid for 'Model Builder inputs are invalid. Ensure the input data format is correct.' ModelFailed for 'An error occured while building the model with the given input.'","readOnly":true,"enum":["ModelInputMissing","ModelInputInvalid","ModelFailed"]},"description":{"type":"string","description":"A text description of the error","readOnly":true}}},"ModelingStatusResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID generated for the modeling job. Use to GET result when job is completed.","readOnly":true},"status":{"type":"string","description":"The status of the modeling job.","readOnly":true,"enum":["Pending","Success","Failed","Ongoing","PartialFailure"]},"errorDetails":{"type":"array","description":"If the request could not be properly processed, error details will be given here.","readOnly":true,"items":{"$ref":"#/definitions/ModelingProcessingError"}},"modelingResultUri":{"type":"string","description":"The uri of the modeling result. It has a value if the status is either 'Success', 'PartialFailure', or 'Failed'.","readOnly":true}}},"PerformancePredictionOutputs":{"type":"object","required":["calculationIntervalLengthMinutes","calculationStartDate","planningGroupResults"],"properties":{"calculationStartDate":{"type":"string","format":"date-time","description":"Date as an ISO-8601 string, corresponding to the beginning of the performance prediction results"},"calculationIntervalLengthMinutes":{"type":"integer","format":"int32","description":"Interval length of the response metrics"},"planningGroupResults":{"type":"array","description":"List of planning group level performance prediction results","items":{"$ref":"#/definitions/PlanningGroupOutputs"}}}},"PerformancePredictionResponse":{"type":"object","required":["scheduleId","state","weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"scheduleId":{"type":"string","description":"The ID of the schedule this performance prediction is associated with"},"downloadUrl":{"type":"string","description":"The url to GET the results of the performance prediction. This field is populated only if query state is 'Complete'"},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/PerformancePredictionOutputs"},"state":{"type":"string","description":"The state of the performance prediction","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PlanningGroupOutputs":{"type":"object","required":["abandonRatePerInterval","averageSpeedOfAnswerSecondsPerInterval","occupancyPerInterval","planningGroupId","serviceLevelPerInterval"],"properties":{"planningGroupId":{"type":"string","description":"The ID for for the associated planning group result"},"serviceLevelPerInterval":{"type":"array","description":"List of Service Level percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}},"occupancyPerInterval":{"type":"array","description":"List of Occupancy percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}},"averageSpeedOfAnswerSecondsPerInterval":{"type":"array","description":"List of Average Speed of Answer (in seconds) results per interval","items":{"type":"number","format":"double"}},"abandonRatePerInterval":{"type":"array","description":"List of Abandon rate percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}}}},"AgentQueueTimeRequest":{"type":"object","required":["agentId","onQueueLengthMinutesPerInterval","startOffsetMinutes"],"properties":{"agentId":{"type":"string","description":"ID of the agent"},"startOffsetMinutes":{"type":"array","description":"List of offsets in minutes from calculationStartDate","items":{"type":"integer","format":"int32"}},"onQueueLengthMinutesPerInterval":{"type":"array","description":"List of on queue time lengths in minutes per interval of elements in startOffsetMinutes","items":{"type":"integer","format":"int32"}}}},"MuAgentQueueTimeRequest":{"type":"object","required":["agentOnQueueTimes","managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"ID of the management unit"},"agentOnQueueTimes":{"type":"array","description":"List of Agent queue times within the management unit","items":{"$ref":"#/definitions/AgentQueueTimeRequest"}}}},"PerformancePredictionRecalculationUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/PerformancePredictionUploadSchema"}}},"PerformancePredictionUploadSchema":{"type":"object","required":["calculationStartDate","onQueueTimes"],"properties":{"calculationStartDate":{"type":"string","format":"date-time","description":"Date as an ISO-8601 string, corresponding to the beginning of the performance prediction results"},"onQueueTimes":{"type":"array","description":"List of agent on queue times by management unit","items":{"$ref":"#/definitions/MuAgentQueueTimeRequest"}}}},"PerformancePredictionRecalculationResponse":{"type":"object","required":["operationId","state"],"properties":{"operationId":{"type":"string","description":"The operationId for which to listen"},"downloadUrl":{"type":"string","description":"The url to GET the results of the performance prediction. This field is populated only if query state is 'Complete'"},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/PerformancePredictionOutputs"},"state":{"type":"string","description":"The state of the performance prediction","enum":["Processing","Complete","Error"]}}},"BuScheduleRun":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"schedulerRunId":{"type":"string","description":"The scheduler run ID. Reference this value for support"},"intradayRescheduling":{"type":"boolean","description":"Whether this is an intraday rescheduling run"},"state":{"type":"string","description":"The state of the generation run","enum":["None","Queued","Scheduling","Canceled","Failed","Complete"]},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by the schedule"},"percentComplete":{"type":"number","format":"double","description":"Percent completion of the schedule run"},"targetWeek":{"type":"string","format":"date","description":"The start date of the target week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"schedule":{"description":"The generated schedule. Null unless the schedule run is complete","$ref":"#/definitions/BuScheduleReference"},"scheduleDescription":{"type":"string","description":"The description of the generated schedule"},"schedulingStartTime":{"type":"string","format":"date-time","description":"When the schedule generation run started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"schedulingStartedBy":{"description":"The user who started the scheduling run","$ref":"#/definitions/UserReference"},"schedulingCanceledBy":{"description":"The user who canceled the scheduling run, if applicable","$ref":"#/definitions/UserReference"},"schedulingCompletedTime":{"type":"string","format":"date-time","description":"When the scheduling run was completed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messageSeverityCounts":{"type":"array","description":"The list of schedule generation message counts by severity for this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageSeverityCount"}},"reschedulingOptions":{"description":"Rescheduling options for this run. Null unless intradayRescheduling is true","$ref":"#/definitions/ReschedulingOptionsRunResponse"},"reschedulingResultExpiration":{"type":"string","format":"date-time","description":"When the reschedule result will expire. Null unless intradayRescheduling is true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleRunListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuScheduleRun"}}}},"ReschedulingManagementUnitResponse":{"type":"object","properties":{"managementUnit":{"description":"The management unit","$ref":"#/definitions/ManagementUnitReference"},"applied":{"type":"boolean","description":"Whether the rescheduling run is applied for the given management unit"}}},"ReschedulingOptionsRunResponse":{"type":"object","properties":{"existingSchedule":{"description":"The existing schedule to which this reschedule run applies","$ref":"#/definitions/BuScheduleReference"},"startDate":{"type":"string","format":"date-time","description":"The start date of the period to reschedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the period to reschedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"managementUnits":{"type":"array","description":"Per-management unit rescheduling options","items":{"$ref":"#/definitions/ReschedulingManagementUnitResponse"}},"agentCount":{"type":"integer","format":"int32","description":"The number of agents to be considered in the reschedule"},"activityCodeIds":{"type":"array","description":"The IDs of the activity codes being considered for reschedule","uniqueItems":true,"items":{"type":"string"}},"doNotChangeWeeklyPaidTime":{"type":"boolean","description":"Whether weekly paid time is allowed to be changed"},"doNotChangeDailyPaidTime":{"type":"boolean","description":"Whether daily paid time is allowed to be changed"},"doNotChangeShiftStartTimes":{"type":"boolean","description":"Whether shift start times are allowed to be changed"},"doNotChangeManuallyEditedShifts":{"type":"boolean","description":"Whether manually edited shifts are allowed to be changed"}}},"SchedulerMessageSeverityCount":{"type":"object","properties":{"severity":{"type":"string","description":"The schedule message severity","enum":["Ignore","Information","Warning","Error"]},"count":{"type":"integer","format":"int32","description":"The number of schedule messages with the given severity"}}},"BuAgentScheduleRescheduleResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"workPlan":{"description":"The work plan for this user","$ref":"#/definitions/WorkPlanReference"},"workPlansPerWeek":{"type":"array","description":"The work plans per week for this user from the work plan rotation. Null values in the list denotes that user is not part of any work plan for that week","items":{"$ref":"#/definitions/WorkPlanReference"}}}},"BuHeadcountForecast":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuPlanningGroupHeadcountForecast"}},"referenceStartDate":{"type":"string","format":"date-time","description":"Reference start date for the interval values in each forecast entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BuPlanningGroupHeadcountForecast":{"type":"object","properties":{"planningGroup":{"description":"The planning group to which this portion of the headcount forecast applies","$ref":"#/definitions/PlanningGroupReference"},"requiredPerInterval":{"type":"array","description":"Required headcount per interval, referenced against the reference start date","items":{"type":"number","format":"double"}},"requiredWithoutShrinkagePerInterval":{"type":"array","description":"Required headcount per interval without accounting for shrinkage, referenced against the reference start date","items":{"type":"number","format":"double"}}}},"BuRescheduleAgentScheduleResult":{"type":"object","properties":{"managementUnit":{"description":"The management unit to which this part of the result applies","$ref":"#/definitions/ManagementUnitReference"},"downloadResult":{"description":"The agent schedules. Result will always come via the downloadUrl; however the schema is included for documentation","$ref":"#/definitions/MuRescheduleResultWrapper"},"downloadUrl":{"type":"string","description":"The download URL from which to fetch the result"}}},"BuRescheduleResult":{"type":"object","properties":{"generationResults":{"description":"The generation results. Note the result will always be delivered via the generationResultsDownloadUrl; however the schema is included for documentation","$ref":"#/definitions/ScheduleGenerationResult"},"generationResultsDownloadUrl":{"type":"string","description":"The download URL from which to fetch the generation results for the rescheduling run"},"headcountForecast":{"description":"The headcount forecast. Note the result will always be delivered via the headcountForecastDownloadUrl; however the schema is included for documentation","$ref":"#/definitions/BuHeadcountForecast"},"headcountForecastDownloadUrl":{"type":"string","description":"The download URL from which to fetch the headcount forecast for the rescheduling run"},"agentSchedules":{"type":"array","description":"List of download links for agent schedules produced by the rescheduling run","items":{"$ref":"#/definitions/BuRescheduleAgentScheduleResult"}}}},"MuRescheduleResultWrapper":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The list of agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleRescheduleResponse"}}}},"PlanningGroupReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleGenerationMessage":{"type":"object","properties":{"type":{"type":"string","description":"The type of the message","enum":["AgentNotFound","AgentNotInSelectedManagementUnit","AgentNotLicensed","AgentWithoutWorkPlan","WorkPlanNotEnabled","WorkPlanNotFound","AgentWithoutCapability","NoNeedDays","UnableToProduceAgentSchedule","UnableToScheduleMaxConsecutiveWorkingDaysFromAgentHistory","UnableToScheduleMaxConsecutiveWorkingWeekendsFromAgentHistory","UnableToScheduleMaxWeeklyPaidTimeFromTimeOff","UnableToScheduleMaxWorkDayPaidTimeFromTimeOff","UnableToScheduleMinIntershiftTimeFromAgentHistory","UnableToScheduleMinIntershiftTimeFromDst","UnableToScheduleMinShiftStartDistanceFromAgentHistory","UnableToScheduleMinShiftStartDistanceFromDst","UnableToScheduleMinWeeklyPaidTimeFromTimeOff","UnableToScheduleMinWeeklyWorkDaysFromTimeOff","UnableToScheduleMinWorkDayPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMaxDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMaxDaysOffFromTimeOff","UnableToSchedulePlanningPeriodMaxPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMaxPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMinDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromTimeOff","UnableToScheduleWorkDayFromTimeOff","UnableToScheduleMaxConsecutiveWorkingDays","UnableToScheduleMaxConsecutiveWorkingWeekends","UnableToScheduleMaxWeeklyPaidTime","UnableToScheduleMaxWeeklyWorkDays","UnableToScheduleMaxWorkDayPaidTime","UnableToScheduleMinConsecutiveNonWorkingTimePerWeek","UnableToScheduleMinIntershiftTime","UnableToScheduleMinShiftStartDistance","UnableToScheduleMinWeeklyPaidTime","UnableToScheduleMinWeeklyWorkDays","UnableToScheduleMinWorkDayPaidTime","UnableToSchedulePlanningPeriodMaxDaysOff","UnableToSchedulePlanningPeriodMaxPaidTime","UnableToSchedulePlanningPeriodMinDaysOff","UnableToSchedulePlanningPeriodMinPaidTime","UnableToScheduleShiftVariance","UnableToScheduleWorkDay"]},"arguments":{"type":"array","description":"The arguments describing the message","items":{"$ref":"#/definitions/SchedulerMessageArgument"}}}},"ScheduleGenerationResult":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation run failed"},"runId":{"type":"string","description":"The ID of the schedule generation run. Reference this when requesting support"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messages":{"type":"array","description":"User facing messages related to the schedule generation run","items":{"$ref":"#/definitions/ScheduleGenerationMessage"}},"messageSeverities":{"type":"array","description":"The list of messages by severity in this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}}}},"SchedulerMessageArgument":{"type":"object","properties":{"type":{"type":"string","description":"The type of this message parameter","enum":["AgentId","Date"]},"value":{"type":"string","description":"The value of this message parameter"}}},"PatchBuReschedulingOptionsManagementUnitRequest":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The management unit portion of the rescheduling run to update"},"applied":{"type":"boolean","description":"Whether to mark the run as applied. Only applies to reschedule runs. Once applied, a run cannot be un-marked as applied"}}},"PatchBuReschedulingOptionsRequest":{"type":"object","properties":{"managementUnits":{"type":"array","description":"Per-management unit rescheduling options to update","items":{"$ref":"#/definitions/PatchBuReschedulingOptionsManagementUnitRequest"}}}},"PatchBuScheduleRunRequest":{"type":"object","properties":{"reschedulingOptions":{"description":"The rescheduling options to update","$ref":"#/definitions/PatchBuReschedulingOptionsRequest"}}},"BuAgentSchedulesSearchResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleSearchResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which this schedule applies"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/BuAgentSchedulePublishedScheduleReference"}}}},"BuAsyncAgentSchedulesSearchResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuAgentSchedulesSearchResponse"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"},"downloadUrl":{"type":"string","description":"The URL from which to download the result if it is too large to pass directly"}}},"BuSearchAgentSchedulesRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"userIds":{"type":"array","description":"IDs of the users for whose schedules to search","items":{"type":"string"}}}},"BuAsyncScheduleResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuScheduleMetadata"}}},"BuManagementUnitScheduleSummary":{"type":"object","properties":{"managementUnit":{"description":"The management unit to which this summary applies","$ref":"#/definitions/ManagementUnitReference"},"agentCount":{"type":"integer","format":"int32","description":"The number of agents from this management unit that are in the schedule"},"startDate":{"type":"string","format":"date-time","description":"The start of the schedule change in the management unit. Only populated in schedule update notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the schedule change in the management unit. Only populated in schedule update notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agents":{"type":"array","description":"The agents in the management unit who are part of this schedule, or in schedule change notifications, the agents that were changed. Note this will come back as an empty list unless the appropriate expand query parameter is passed","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}}}},"BuScheduleMetadata":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by this schedule"},"description":{"type":"string","description":"The description of this schedule"},"published":{"type":"boolean","description":"Whether this schedule is published"},"shortTermForecast":{"description":"The forecast used for this schedule, if applicable","$ref":"#/definitions/BuShortTermForecastReference"},"generationResults":{"description":"Generation result summary for this schedule, if applicable","$ref":"#/definitions/ScheduleGenerationResultSummary"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"managementUnits":{"type":"array","description":"High level per-management unit schedule metadata","items":{"$ref":"#/definitions/BuManagementUnitScheduleSummary"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleGenerationResultSummary":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation run failed"},"runId":{"type":"string","description":"The ID of the schedule generation run. Reference this when requesting support"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messageSeverityCounts":{"type":"array","description":"The list of schedule generation message counts by severity for this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageSeverityCount"}}}},"BuAsyncScheduleRunResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuScheduleRun"}}},"BuRescheduleRequest":{"type":"object","required":["doNotChangeDailyPaidTime","doNotChangeManuallyEditedShifts","doNotChangeShiftStartTimes","doNotChangeWeeklyPaidTime","managementUnitIds"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the range to reschedule. Defaults to the beginning of the schedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the range to reschedule. Defaults the the end of the schedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agentIds":{"type":"array","description":"The IDs of the agents to consider for rescheduling. Omit to consider all agents in the specified management units.Agents not in the specified management units will be ignored","items":{"type":"string"}},"activityCodeIds":{"type":"array","description":"The IDs of the activity codes to consider for rescheduling. Omit to consider all activity codes","items":{"type":"string"}},"managementUnitIds":{"type":"array","description":"The IDs of the management units to reschedule","items":{"type":"string"}},"doNotChangeWeeklyPaidTime":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change weekly paid time"},"doNotChangeDailyPaidTime":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change daily paid time"},"doNotChangeShiftStartTimes":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change shift start times"},"doNotChangeManuallyEditedShifts":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change manually edited shifts"}}},"SchedulingTestingOptionsRequest":{"type":"object","properties":{"fastScheduling":{"type":"boolean","description":"Whether to enable fast scheduling"},"delayScheduling":{"type":"boolean","description":"Whether to force delayed scheduling"},"failScheduling":{"type":"boolean","description":"Whether to force scheduling to fail"},"populateWarnings":{"type":"boolean","description":"Whether to populate warnings in the generated schedule"},"populateDeprecatedWarnings":{"type":"boolean","description":"Whether to populate deprecated warnings in the generated schedule"}}},"BuScheduleListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by this schedule"},"description":{"type":"string","description":"The description of this schedule"},"published":{"type":"boolean","description":"Whether this schedule is published"},"shortTermForecast":{"description":"The forecast used for this schedule, if applicable","$ref":"#/definitions/BuShortTermForecastReference"},"generationResults":{"description":"Generation result summary for this schedule, if applicable","$ref":"#/definitions/ScheduleGenerationResultSummary"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuScheduleListItem"}}}},"BuCreateBlankScheduleRequest":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the schedule"},"shortTermForecast":{"description":"The forecast to use when generating the schedule. Note that the forecast must fully encompass the schedule's start week + week count","$ref":"#/definitions/BuShortTermForecastReference"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in the schedule. One extra day is added at the end"}}},"BuImportAgentScheduleUploadSchema":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of the user to whom this agent schedule applies"},"workPlanId":{"description":"The ID of the work plan for this user. Mutually exclusive with workPlanIdsPerWeek","$ref":"#/definitions/ValueWrapperString"},"workPlanIdsPerWeek":{"description":"The IDs of the work plans per week for this user. Mutually exclusive with workPlanId","$ref":"#/definitions/ListWrapperString"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Any full day time off markers that apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}}}},"ImportScheduleUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/ImportScheduleUploadSchema"}}},"ImportScheduleUploadSchema":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the imported schedule"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks the imported schedule will cover"},"published":{"type":"boolean","description":"Whether the imported schedule should be immediately published"},"shortTermForecast":{"description":"The short term forecast to associate with the imported schedule","$ref":"#/definitions/BuShortTermForecastReference"},"headcountForecast":{"description":"The headcount forecast to associate with the imported schedule","$ref":"#/definitions/BuHeadcountForecast"},"agentSchedules":{"type":"array","description":"Individual agent schedules","items":{"$ref":"#/definitions/BuImportAgentScheduleUploadSchema"}}}},"ListWrapperString":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string"}}}},"ScheduleUploadProcessingResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuScheduleMetadata"}}},"BuGenerateScheduleRequest":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the schedule"},"shortTermForecast":{"description":"The forecast to use when generating the schedule. Note that the forecast must fully encompass the schedule's start week + week count","$ref":"#/definitions/BuShortTermForecastReference"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in the schedule. One extra day is added at the end"},"options":{"description":"Additional scheduling options","$ref":"#/definitions/SchedulingOptionsRequest"}}},"SchedulingNoForecastOptionsRequest":{"type":"object","properties":{"shiftLength":{"type":"string","description":"The shift length option to apply if no forecast is supplied","enum":["Shortest","Median","Longest","Random"]},"shiftStart":{"type":"string","description":"The shift start option to apply if no forecast is supplied","enum":["Earliest","Median","Latest","Random"]}}},"SchedulingOptionsRequest":{"type":"object","properties":{"noForecastOptions":{"description":"Schedule generation options to apply if no forecast is supplied","$ref":"#/definitions/SchedulingNoForecastOptionsRequest"}}},"BuCopyScheduleRequest":{"type":"object","required":["description","weekDate"],"properties":{"description":{"type":"string","description":"The description for the new schedule"},"weekDate":{"type":"string","format":"date","description":"The start weekDate for the new copy of the schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"BuHeadcountForecastResponse":{"type":"object","properties":{"result":{"description":"The headcount forecast, null when downloadUrl is provided","$ref":"#/definitions/BuHeadcountForecast"},"downloadUrl":{"type":"string","description":"Download URL. Null unless the response is too large to pass directly through the api"}}},"BuAgentScheduleQueryResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"workPlan":{"description":"The work plan for this user","$ref":"#/definitions/WorkPlanReference"},"workPlansPerWeek":{"type":"array","description":"The work plans per week for this user from the work plan rotation. Null values in the list denotes that user is not part of any work plan for that week","items":{"$ref":"#/definitions/WorkPlanReference"}},"metadata":{"description":"Versioned entity metadata for this agent schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuAgentSchedulesQueryResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleQueryResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which these schedules apply"}}},"BuAsyncAgentSchedulesQueryResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuAgentSchedulesQueryResponse"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"},"downloadUrl":{"type":"string","description":"The URL from which to download the result if it is too large to pass directly"}}},"BuQueryAgentSchedulesRequest":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to query"},"userIds":{"type":"array","description":"The IDs of the users to query. Omit to query all user schedules in the management unit. Note: If teamIds is also specified, only schedules for users in the requested teams will be returned","uniqueItems":true,"items":{"type":"string"}},"teamIds":{"type":"array","description":"The teamIds to request. If null or not set, results will be queried for requested users if applicable or otherwise all users in the management unit","uniqueItems":true,"items":{"type":"string"}}}},"BuAgentScheduleHistoryChange":{"type":"object","properties":{"metadata":{"description":"The metadata of the change, including who and when the change was made","$ref":"#/definitions/BuAgentScheduleHistoryChangeMetadata"},"shifts":{"type":"array","description":"The list of changed shifts","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"The list of changed full day time off markers","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"deletes":{"description":"The deleted shifts, full day time off markers, or the entire agent schedule","$ref":"#/definitions/BuAgentScheduleHistoryDeletedChange"}}},"BuAgentScheduleHistoryChangeMetadata":{"type":"object","properties":{"dateModified":{"type":"string","format":"date-time","description":"The timestamp of the schedule change. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user that made the schedule change","$ref":"#/definitions/UserReference"}}},"BuAgentScheduleHistoryDeletedChange":{"type":"object","properties":{"shiftIds":{"type":"array","description":"The IDs of deleted shifts","uniqueItems":true,"items":{"type":"string"}},"fullDayTimeOffMarkerDates":{"type":"array","description":"The dates of any deleted full day time off markers","uniqueItems":true,"items":{"type":"string","format":"date"}},"agentSchedule":{"type":"boolean","description":"Whether the entire agent schedule was deleted"}}},"BuAgentScheduleHistoryDroppedChange":{"type":"object","properties":{"metadata":{"description":"The metadata of the change, including who and when the change was made","$ref":"#/definitions/BuAgentScheduleHistoryChangeMetadata"},"shiftIds":{"type":"array","description":"The IDs of deleted shifts","uniqueItems":true,"items":{"type":"string"}},"fullDayTimeOffMarkerDates":{"type":"array","description":"The dates of any deleted full day time off markers","uniqueItems":true,"items":{"type":"string","format":"date"}},"deletes":{"description":"The deleted shifts, full day time off markers, or the entire agent schedule","$ref":"#/definitions/BuAgentScheduleHistoryDeletedChange"}}},"BuAgentScheduleHistoryResponse":{"type":"object","properties":{"priorPublishedSchedules":{"type":"array","description":"The list of previously published schedules","items":{"$ref":"#/definitions/BuScheduleReference"}},"basePublishedSchedule":{"description":"The originally published agent schedules","$ref":"#/definitions/BuAgentScheduleHistoryChange"},"droppedChanges":{"type":"array","description":"The changes dropped from the schedule history. This will happen if the schedule history is too large","items":{"$ref":"#/definitions/BuAgentScheduleHistoryDroppedChange"}},"changes":{"type":"array","description":"The list of changes for the schedule history","items":{"$ref":"#/definitions/BuAgentScheduleHistoryChange"}}}},"BuUpdateAgentScheduleShift":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the shift"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"The activities associated with this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}},"manuallyEdited":{"type":"boolean","description":"Whether this shift was manually edited. This is only set by clients and is used for rescheduling"},"schedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/BuScheduleReference"},"delete":{"type":"boolean","description":"Set to true to delete the shift from the agent's schedule"}}},"BuUpdateAgentScheduleUploadSchema":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of the user to whom this agent schedule applies"},"workPlanId":{"description":"The ID of the work plan for this user. Mutually exclusive with workPlanIdsPerWeek","$ref":"#/definitions/ValueWrapperString"},"workPlanIdsPerWeek":{"description":"The IDs of the work plans per week for this user. Mutually exclusive with workPlanId","$ref":"#/definitions/ListWrapperString"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuUpdateAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Any full day time off markers that apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"metadata":{"description":"Version metadata for this agent schedule. Required if updating or deleting an existing agent schedule, otherwise should be omitted","$ref":"#/definitions/WfmVersionedEntityMetadata"},"delete":{"type":"boolean","description":"Whether to delete this agent's schedule. Defaults to false if not set"}}},"UpdateScheduleUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/UpdateScheduleUploadSchema"}}},"UpdateScheduleUploadSchema":{"type":"object","required":["metadata"],"properties":{"description":{"type":"string","description":"The description to set for the schedule"},"published":{"type":"boolean","description":"Whether to publish the schedule. Note: a schedule cannot be un-published unless another schedule is published over it"},"shortTermForecast":{"description":"The short term forecast to associate with the schedule","$ref":"#/definitions/BuShortTermForecastReference"},"headcountForecast":{"description":"The headcount forecast to associate with the schedule","$ref":"#/definitions/BuHeadcountForecast"},"agentSchedules":{"type":"array","description":"Individual agent schedules","items":{"$ref":"#/definitions/BuUpdateAgentScheduleUploadSchema"}},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ProcessScheduleUpdateUploadRequest":{"type":"object","required":["uploadKey"],"properties":{"uploadKey":{"type":"string","description":"The uploadKey provided by the request to get an upload URL"},"teamIds":{"type":"array","description":"The list of teams to which the users being modified belong. Only required if the requesting user has conditional permission to wfm:schedule:edit","uniqueItems":true,"items":{"type":"string"}},"managementUnitIdsForAddedTeamUsers":{"type":"array","description":"The set of muIds to which agents belong if agents are being newly added to the schedule, if the requesting user has conditional permission to wfm:schedule:edit","uniqueItems":true,"items":{"type":"string"}}}},"UserListScheduleRequestBody":{"type":"object","required":["endDate","startDate","userIds"],"properties":{"userIds":{"type":"array","description":"The user ids for which to fetch schedules","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"},"loadFullWeeks":{"type":"boolean","description":"Whether to load the full week's schedule (for the requested users) of any week overlapping the start/end date query parameters, defaults to false"}}},"ScheduleGenerationWarning":{"type":"object","properties":{"userId":{"type":"string","description":"ID of the user in the warning"},"userNotLicensed":{"type":"boolean","description":"Whether the user does not have the appropriate license to be scheduled"},"unableToMeetMaxDays":{"type":"boolean","description":"Whether the number of scheduled days exceeded the maximum days to schedule defined in the agent work plan"},"unableToScheduleRequiredDays":{"type":"array","description":"Days indicated as required to work in agent work plan where no viable shift was found to schedule","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"unableToMeetMinPaidForTheWeek":{"type":"boolean","description":"Whether the schedule did not meet the minimum paid time for the week defined in the agent work plan"},"unableToMeetMaxPaidForTheWeek":{"type":"boolean","description":"Whether the schedule exceeded the maximum paid time for the week defined in the agent work plan"},"noNeedDays":{"type":"array","description":"Days agent was scheduled but there was no need to meet. The scheduled days have no effect on service levels","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"shiftsTooCloseTogether":{"type":"boolean","description":"Whether the schedule did not meet the minimum time between shifts defined in the agent work plan"}}},"ShortTermForecastReference":{"type":"object","required":["weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"The weekDate of the short term forecast in yyyy-MM-dd format"},"description":{"type":"string","description":"The description of the short term forecast"}}},"WeekScheduleGenerationResult":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation failed"},"runId":{"type":"string","description":"ID of the schedule run"},"agentWarnings":{"type":"array","description":"Warning messages from the schedule run. This will be available only when requesting information for a single week schedule","items":{"$ref":"#/definitions/ScheduleGenerationWarning"}},"agentWarningCount":{"type":"integer","format":"int32","description":"Count of warning messages from the schedule run. This will be available only when requesting multiple week schedules"}}},"WeekScheduleListItemResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"},"description":{"type":"string","description":"Description of the week schedule"},"published":{"type":"boolean","description":"Whether the week schedule is published"},"generationResults":{"description":"Summary of the results from the schedule run","$ref":"#/definitions/WeekScheduleGenerationResult"},"shortTermForecast":{"description":"Short term forecast associated with this schedule","$ref":"#/definitions/ShortTermForecastReference"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"WeekScheduleListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekScheduleListItemResponse"}}}},"HeadcountForecast":{"type":"object","required":["required","requiredWithoutShrinkage"],"properties":{"required":{"type":"array","description":"Headcount information with shrinkage","items":{"$ref":"#/definitions/HeadcountInterval"}},"requiredWithoutShrinkage":{"type":"array","description":"Headcount information without shrinkage","items":{"$ref":"#/definitions/HeadcountInterval"}}}},"HeadcountInterval":{"type":"object","required":["interval","value"],"properties":{"interval":{"type":"string","format":"date-time","description":"The start date-time for this headcount interval in ISO-8601 format, must be within the 8 day schedule"},"value":{"type":"number","format":"double","description":"Headcount value for this interval"}}},"WeekSchedule":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"},"description":{"type":"string","description":"Description of the week schedule"},"published":{"type":"boolean","description":"Whether the week schedule is published"},"generationResults":{"description":"Summary of the results from the schedule run","$ref":"#/definitions/WeekScheduleGenerationResult"},"shortTermForecast":{"description":"Short term forecast associated with this schedule","$ref":"#/definitions/ShortTermForecastReference"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"userSchedules":{"type":"object","description":"User schedules in the week","additionalProperties":{"$ref":"#/definitions/UserSchedule"}},"headcountForecast":{"description":"Headcount information for the week schedule","$ref":"#/definitions/HeadcountForecast"},"agentSchedulesVersion":{"type":"integer","format":"int32","description":"Version of agent schedules in the week schedule"}}},"WeekScheduleResponse":{"type":"object","properties":{"result":{"description":"The result of the request. The value will be null if response is large","$ref":"#/definitions/WeekSchedule"},"downloadUrl":{"type":"string","description":"The url to fetch the result for large responses. The value is null if result contains the data"}}},"SchedulingProcessingError":{"type":"object","properties":{"internalErrorCode":{"type":"string","description":"An internal code representing the type of error. BadJson for 'Unable to parse json.' NotFound for 'Resource not found.' Fail for 'An unexpected server error occured.'","readOnly":true,"enum":["BadJson","NotFound","Fail"]},"description":{"type":"string","description":"A text description of the error","readOnly":true}}},"SchedulingStatusResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID generated for the scheduling job. Use to GET result when job is completed.","readOnly":true},"status":{"type":"string","description":"The status of the scheduling job.","readOnly":true,"enum":["Pending","Success","Failed","Ongoing","PartialFailure"]},"errorDetails":{"type":"array","description":"If the request could not be properly processed, error details will be given here.","readOnly":true,"items":{"$ref":"#/definitions/SchedulingProcessingError"}},"schedulingResultUri":{"type":"string","description":"The uri of the scheduling result. It has a value if the status is 'Success'.","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"The percentage of the job that is complete.","readOnly":true}}},"HistoricalShrinkageActivityCategoryResponse":{"type":"object","properties":{"activityCategory":{"type":"string","description":"Activity category for which shrinkage data is provided","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"shrinkageForActivityCategory":{"description":"Aggregated shrinkage data for the activity category","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"},"shrinkageForActivityCodes":{"type":"array","description":"Shrinkage for the activity codes under this activity category","items":{"$ref":"#/definitions/HistoricalShrinkageActivityCodeResponse"}}}},"HistoricalShrinkageActivityCodeResponse":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The ID of the activity code for which shrinkage data is provided"},"shrinkageForActivityCode":{"description":"Aggregated shrinkage data for the activity code","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"}}},"HistoricalShrinkageAggregateResponse":{"type":"object","properties":{"scheduledShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for scheduled activities"},"scheduledShrinkagePercent":{"type":"number","format":"double","description":"Aggregated shrinkage value in percent from 0.0 to 100.0 for scheduled activities"},"actualShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated actual value in seconds for scheduled activities"},"actualShrinkagePercent":{"type":"number","format":"double","description":"Aggregated actual value in percent from 0.0 to 100.0 for scheduled activities"},"paidShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for paid activities"},"unpaidShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for unpaid activities"},"plannedShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for planned activities"},"unplannedShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for unplanned activities"}}},"HistoricalShrinkageResult":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range that was queried, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time"},"totalScheduledDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for which agents in the management unit are scheduled"},"totalLoggedInDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for which agents in the management unit are actually logged-in"},"aggregatedShrinkage":{"description":"Aggregated shrinkage data for all the activity categories","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"},"shrinkageForActivityCategories":{"type":"array","description":"Shrinkage for activity categories","items":{"$ref":"#/definitions/HistoricalShrinkageActivityCategoryResponse"}},"businessUnitIds":{"type":"array","description":"List of all business units of all the agents in response","items":{"type":"string"}}}},"HistoricalShrinkageResultListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HistoricalShrinkageResult"}}}},"WfmHistoricalShrinkageResponse":{"type":"object","properties":{"operationId":{"type":"string","description":"The operationId for which to listen"},"downloadUrls":{"type":"array","description":"The url list to GET the results of the Historical Shrinkage query. This field is populated only if query state is Complete","items":{"type":"string"}},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/HistoricalShrinkageResultListing"},"state":{"type":"string","description":"The state of the shrinkage query","enum":["Processing","Complete","Error"]}}},"WfmHistoricalShrinkageRequest":{"type":"object","required":["startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing shrinkage for requested granularity. If it is not set, the business unit time zone will be used. The results will be returned as UTC timestamps regardless of the time zone input."},"granularity":{"type":"string","description":"Shrinkage aggregation interval granularity.","enum":["Daily","Weekly"]}}},"WfmHistoricalShrinkageTeamsRequest":{"type":"object","required":["startDate","timeZone"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing shrinkage for requested granularity. The results will be returned as UTC timestamps regardless of the time zone input."},"granularity":{"type":"string","description":"Shrinkage aggregation interval granularity","enum":["Daily","Weekly"]}}},"TimeOffBalanceJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffBalanceResponse":{"type":"object","required":["activityCodeId","hrisTimeOffTypeId"],"properties":{"activityCodeId":{"type":"string","description":"The ID for activity code associated with time off balance"},"hrisTimeOffTypeId":{"type":"string","description":"The ID of the time off type configured in HRIS integration"},"hrisTimeOffTypeSecondaryId":{"type":"string","description":"The secondary ID of the time off type configured in HRIS integration"},"startDate":{"type":"string","format":"date","description":"The Start date of the requested date range. The end date is determined by the size of interval list. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"balanceMinutesPerDay":{"type":"array","description":"The list of available time off balance values in minutes for each day","items":{"type":"integer","format":"int32"}}}},"TimeOffBalancesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/TimeOffBalanceJobReference"},"entities":{"type":"array","description":"The list of time off balances. May come via notification","items":{"$ref":"#/definitions/TimeOffBalanceResponse"}}}},"TimeOffBalanceRequest":{"type":"object","required":["activityCodeIds"],"properties":{"activityCodeIds":{"type":"array","description":"The set of activity code IDs for which to query available time off balances","uniqueItems":true,"items":{"type":"string"}},"dateRanges":{"type":"array","description":"The list of date ranges for which to query time off balance","items":{"$ref":"#/definitions/LocalDateRange"}}}},"TimeOffBalanceJobResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffBalanceResponse"}},"status":{"type":"string","description":"The status of the time off balance job","enum":["Processing","Complete","Error"]}}},"BuTimeOffLimitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitResponse"}}}},"BuTimeOffLimitResponse":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"staffingGroup":{"description":"The staffing group to which this time-off limit is associated. If managementUnit is set, then the staffing group belongs to that management unit.Otherwise, if managementUnit is not set, it is a business unit level staffing group.At least one of managementUnit and staffingGroup must be set","$ref":"#/definitions/StaffingGroupReference"},"managementUnit":{"description":"The management unit to which this time-off limit is associated. If staffingGroup is set, then the limit is associated with that staffing group, which belongs to this management unit.At least one of managementUnit and staffingGroup must be set","$ref":"#/definitions/ManagementUnitReference"},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuCreateTimeOffLimitRequest":{"type":"object","properties":{"staffingGroupId":{"type":"string","description":"The ID of the staffing group to which this time-off limit is associated. It can be either management unit or business unit level staffing group. One of managementUnitId or staffingGroupId must be set. This must not be set if managementUnitId has value"},"managementUnitId":{"type":"string","description":"The ID of the management unit to which this time-off limit is associated. One of managementUnitId or staffingGroupId must be set. This must not be set if staffingGroupId has value"}}},"BuSetTimeOffLimitValuesRequest":{"type":"object","required":["metadata"],"properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitRange"}},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuTimeOffLimitRange":{"type":"object","required":["limitMinutesPerDay","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"Start date of the range. The end date is determined by the size of 'limitMinutesPerDay'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"limitMinutesPerDay":{"type":"array","description":"The list of time-off limit values in minutes per day. If 'null' is specified, then the day-specific value is cleared. Such a day will have a value of 0","items":{"type":"integer","format":"int32"}}}},"BuTimeOffLimitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffLimitValueRange":{"type":"object","required":["allocatedMinutesPerInterval","granularity","limitMinutesPerInterval","metadata","startDate","timeOffLimit","waitlistedMinutesPerInterval","waitlistedRequestsPerInterval"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"timeOffLimit":{"description":"The ID of the time-off limit","$ref":"#/definitions/BuTimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range, in ISO-8601 format. The end date is determined by the size of interval lists"},"granularity":{"type":"string","description":"Granularity choice for time-off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"A list of time-off limit values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"allocatedMinutesPerInterval":{"type":"array","description":"A list of allocated time-off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedMinutesPerInterval":{"type":"array","description":"A list of waitlisted time-off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time-off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffLimitValuesResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitValueRange"}}}},"BuTimeOffPlanResponse":{"type":"object","required":["activityCodeIds","autoApprovalRule","countAgainstTimeOffLimits","daysBeforeStartToExpireFromWaitlist","enabled","metadata","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"type":"array","description":"The IDs of activity codes associated with this time-off plan","uniqueItems":true,"items":{"type":"string"}},"timeOffLimits":{"type":"array","description":"The IDs of time-off limits associated with this time-off plan","uniqueItems":true,"items":{"$ref":"#/definitions/BuTimeOffLimitReference"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/HrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan is currently being used by agents"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan counts against time-off limits"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/TimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management Unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/TimeOffPlanManagementUnitAssociation"},"metadata":{"description":"Version metadata for the time-off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnits":{"type":"array","description":"Management units to which this time-off plan applies. This must not be set if staffingGroups is populated","uniqueItems":true,"items":{"$ref":"#/definitions/ManagementUnitReference"}},"staffingGroups":{"type":"array","description":"Staffing groups to which this time-off plan applies. This must not be set if managementUnits is populated","uniqueItems":true,"items":{"$ref":"#/definitions/StaffingGroupReference"}}}},"TimeOffPlanManagementUnitAssociation":{"type":"object","required":["managementUnit"],"properties":{"managementUnit":{"description":"Management unit to which this time-off plan belongs","$ref":"#/definitions/ManagementUnitReference"},"staffingGroups":{"type":"array","description":"Staffing groups to which this time-off plan applies. If not defined, the plan applies to the management unit","uniqueItems":true,"items":{"$ref":"#/definitions/StaffingGroupReference"}}}},"BuUpdateTimeOffPlanRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"description":"The IDs of activity codes to associate with this time-off plan","$ref":"#/definitions/SetWrapperString"},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/ValueWrapperHrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan should be used by agents"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan should count against time-off limits"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/UpdateTimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/UpdateTimeOffPlanManagementUnitAssociation"},"metadata":{"description":"Version metadata for this time-off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdateTimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnitIds":{"description":"The IDs of management units to which this time-off plan applies. This must not be set if staffingGroupIds is populated","$ref":"#/definitions/SetWrapperString"},"staffingGroupIds":{"description":"The IDs of staffing groups to which this time-off plan applies. This must not be set if managementUnitIds is populated","$ref":"#/definitions/SetWrapperString"}}},"UpdateTimeOffPlanManagementUnitAssociation":{"type":"object","properties":{"staffingGroupIds":{"description":"The IDs of staffing groups to which this time-off plan applies. If not defined, the plan is applied to the management unit","$ref":"#/definitions/SetWrapperString"}}},"BuTimeOffPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffPlanResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"BuCreateTimeOffPlanRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"type":"array","description":"The IDs of activity codes to associate with this time-off plan","uniqueItems":true,"items":{"type":"string"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan. Default is Never","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist. Default is 0"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/HrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan should be used by agents. Default is true"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan should count against time-off limits. Default is false"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/CreateTimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/CreateTimeOffPlanManagementUnitAssociation"}}},"CreateTimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnitIds":{"type":"array","description":"The IDs of management units to which this time-off plan applies. This must not be set if staffingGroupIds is populated","uniqueItems":true,"items":{"type":"string"}},"staffingGroupIds":{"type":"array","description":"The IDs of staffing groups to which this time-off plan applies. This must not be set if managementUnitIds is populated","uniqueItems":true,"items":{"type":"string"}}}},"CreateTimeOffPlanManagementUnitAssociation":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to which this time-off plan belongs"},"staffingGroupIds":{"type":"array","description":"A IDs of staffing groups to which this time-off plan applies. If not defined, the plan is applied to the management unit","uniqueItems":true,"items":{"type":"string"}}}},"Workbin":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Workbin name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"Workbin description"},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Workbin. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workbin. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The id of the User who modified the Workbin.","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkbinQueryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Workbin"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"after":{"type":"string"},"count":{"type":"integer","format":"int32","description":"Count of items returned by the query. Refer to the \"select\" request parameter for more information."}}},"WorkbinQueryRequest":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"Limit the number of entities to return. It is not guaranteed that the requested number of entities will be filled in a single request. If an `after` key is returned as part of the response it is possible that more entities that match the filter criteria exist. Maximum of 200."},"select":{"type":"string","description":"Specify the value 'Count' for this parameter in order to return only the record count.","enum":["Count"]},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemFilter"}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"after":{"type":"string","description":"The cursor that points to the end of the set of entities that has been returned."},"sort":{"description":"Sort","$ref":"#/definitions/WorkbinQuerySort"}}},"WorkbinQuerySort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting. It's possible to use an attribute both for sorting and in the query at the same time, but these restrictions apply: Only the operators EQ, LT, LTE, GT, GTE, BETWEEN and BEGINS_WITH are supported and the attribute can't be present in more than one filter.","enum":["dateModified","name"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorkitemFilter":{"type":"object","required":["name","operator","type","values"],"properties":{"name":{"type":"string","description":"Attribute name."},"type":{"type":"string","description":"Attribute type.","enum":["String","Int"]},"operator":{"type":"string","description":"Filter operator.","enum":["EQ","NEQ","GT","LT","GTE","LTE","IN","CONTAINS","BETWEEN","BEGINS_WITH"]},"values":{"type":"array","description":"List of values to be used in the filter.","items":{"type":"string"}}}},"WorkbinUpdate":{"type":"object","properties":{"name":{"type":"string","description":"Workbin name. Valid length between 3 and 256 characters."},"description":{"type":"string","description":"Workbin description. Maximum length of 4096 characters."}}},"WorkbinCreate":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Workbin name. Valid length between 3 and 256 characters."},"description":{"type":"string","description":"Workbin description. Maximum length of 4096 characters."},"divisionId":{"type":"string","description":"The ID of the division the Workbin belongs to. Defaults to home division ID."}}},"AutoStatusTransitionDetail":{"type":"object","properties":{"nextStatus":{"description":"Next status of auto status transition.","$ref":"#/definitions/WorkitemStatusReference"},"dateOfTransition":{"type":"string","format":"date-time","description":"Date at which auto status transition occurs. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"errorDetails":{"description":"This property will be set if auto status transition is failed.","$ref":"#/definitions/TaskManagementErrorDetails"}}},"ExternalContactReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TaskManagementErrorDetails":{"type":"object","properties":{"code":{"type":"string","description":"System defined error code for the error."},"message":{"type":"string","description":"Error message."}}},"WorkbinReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Workitem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Workitem."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"type":{"description":"The Worktype of the Workitem.","$ref":"#/definitions/WorktypeReference"},"description":{"type":"string","description":"The description of the Workitem."},"language":{"description":"The language of the Workitem.","$ref":"#/definitions/LanguageReference"},"utilizationLabel":{"description":"The utilization label of the Workitem.","$ref":"#/definitions/WorkitemUtilizationLabelReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the workitem."},"ttl":{"type":"integer","format":"int32","description":"The time to live of the Workitem in seconds."},"status":{"description":"The current Status of the Workitem.","$ref":"#/definitions/WorkitemStatusReference"},"statusCategory":{"type":"string","description":"The Category of the current Status of the Workitem.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"dateStatusChanged":{"type":"string","format":"date-time","description":"The State change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateClosed":{"type":"string","format":"date-time","description":"The date the Workitem was closed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"workbin":{"description":"The Workbin that contains the Workitem.","$ref":"#/definitions/WorkbinReference"},"reporter":{"description":"The reporter of the Workitem.","$ref":"#/definitions/UserReferenceWithName"},"assignee":{"description":"The assignee of the Workitem.","$ref":"#/definitions/UserReferenceWithName"},"externalContact":{"description":"The external contact of the Workitem.","$ref":"#/definitions/ExternalContactReference"},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"modifiedBy":{"description":"The User who modified the Workitem.","$ref":"#/definitions/UserReference"},"queue":{"description":"The Workitems queue.","$ref":"#/definitions/WorkitemQueueReference"},"assignmentState":{"type":"string","description":"The assignment state of the workitem.","enum":["Unknown","AcdStarted","Alerting","AlertTimeout","AcdCancelled","Terminated","Idle","Declined","Connected","Disconnected","Parked","Held","AcdExpired"]},"dateAssignmentStateChanged":{"type":"string","format":"date-time","description":"The assignment state change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The duration in seconds before an alert will timeout."},"skills":{"type":"array","description":"The skills of the Workitem.","items":{"$ref":"#/definitions/RoutingSkillReference"}},"preferredAgents":{"type":"array","description":"The preferred agents of the Workitem.","items":{"$ref":"#/definitions/UserReference"}},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"schema":{"description":"The schema defining the custom fields of the Workitem. The schema is inherited from the Workitems Worktype at creation time.","$ref":"#/definitions/WorkitemSchema"},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the Workitem.","additionalProperties":{"type":"object"}},"autoStatusTransitionDetail":{"description":"Auto status transition details of Workitem.","$ref":"#/definitions/AutoStatusTransitionDetail"},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem.","items":{"$ref":"#/definitions/WorkitemScoredAgent"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemQueueReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemSchema":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"The version of the Workitem custom attribute schema."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemScoredAgent":{"type":"object","properties":{"agent":{"description":"The agent","$ref":"#/definitions/UserReference"},"score":{"type":"integer","format":"int32","description":"Agent's score for the workitem, from 0 - 100, higher being better"}}},"WorkitemStatusReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemUtilizationLabelReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorktypeReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemCreate":{"type":"object","required":["name","typeId"],"properties":{"name":{"type":"string","description":"The name of the Workitem. Valid length between 3 and 256 characters."},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the Workitem. Maximum of 365 days."},"ttl":{"type":"integer","format":"int32","description":"The epoch timestamp in seconds specifying the time to live for the Workitem. Can not be greater than 365 days from the current time."},"statusId":{"type":"string","description":"The ID of the Status of the Workitem."},"workbinId":{"type":"string","description":"The ID of Workbin that contains the Workitem."},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"description":{"type":"string","description":"The description of the Workitem. Maximum length of 4096 characters."},"typeId":{"type":"string","description":"The ID of the Worktype of the Workitem."},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the worktype of the workitem.","additionalProperties":{"type":"object"}},"queueId":{"type":"string","description":"The ID of the Workitems queue. Must be a valid UUID."},"assigneeId":{"type":"string","description":"The ID of the assignee of the Workitem. Must be a valid UUID."},"wrapupCode":{"type":"string","description":"The ID of the wrapup. Must be a valid UUID."},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem. A workitem can have a maximum of 20 scored agents.","items":{"$ref":"#/definitions/WorkitemScoredAgentRequest"}},"languageId":{"type":"string","description":"The ID of language of the Workitem. Must be a valid UUID."},"utilizationLabelId":{"type":"string","description":"The ID of utilization label of the Workitem. Must be a valid UUID."},"externalContactId":{"type":"string","description":"The ID of the external contact of the Workitem. Must be a valid UUID."},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"skillIds":{"type":"array","description":"The skill IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"The preferred agent IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}}}},"WorkitemScoredAgentRequest":{"type":"object","properties":{"id":{"type":"string","description":"An agents ID. Must be a valid UUID."},"score":{"type":"integer","format":"int32","description":"Agent's score for the workitem, from 0 - 100, higher being better"}}},"WorkitemQueryJobError":{"type":"object","properties":{"code":{"type":"string","description":"System defined error code for the error."},"message":{"type":"string","description":"Error message for the failed job."}}},"WorkitemQueryJobResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The state of the query job","enum":["Queued","Running","Succeeded","Failed"]},"dateStarted":{"type":"string","format":"date-time","description":"The date the job was started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateFinished":{"type":"string","format":"date-time","description":"The date the job finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"error":{"description":"The error associated with the query job, if the state is Failed","$ref":"#/definitions/WorkitemQueryJobError"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemQueryJobCreate":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"The total page size requested. Default 25","minimum":1,"maximum":200},"pageNumber":{"type":"integer","format":"int32","description":"The page number requested","minimum":1},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemQueryJobFilter"}},"expands":{"type":"array","description":"List of entity attributes to be expanded in the result.","items":{"type":"string","enum":["type","workbin","status","assignee","reporter","queue"]}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"sort":{"description":"Sort","$ref":"#/definitions/WorkitemQueryJobSort"}}},"WorkitemQueryJobFilter":{"type":"object","required":["name","operator","values"],"properties":{"name":{"type":"string","description":"Attribute name."},"operator":{"type":"string","description":"Filter operator.","enum":["EQ","NEQ","GT","LT","GTE","LTE","IN","CONTAINS","BETWEEN","BEGINS_WITH"]},"values":{"type":"array","description":"List of values to be used in the filter.","items":{"type":"string"}}}},"WorkitemQueryJobSort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting.","enum":["dateDue","priority"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorkitemPagedEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Workitem"}},"pageSize":{"type":"integer","format":"int32","description":"The total page size requested"},"pageNumber":{"type":"integer","format":"int32","description":"The page number requested"}}},"WorkitemTerminate":{"type":"object","properties":{"statusId":{"type":"string","description":"The ID of the status the workitem should be updated to when terminating. The status must be a 'Closed' category status."}}},"WorkitemUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Workitem. Valid length between 3 and 256 characters."},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the Workitem. Maximum of 365 days."},"ttl":{"type":"integer","format":"int32","description":"The epoch timestamp in seconds specifying the time to live for the Workitem. Can not be greater than 365 days from the current time."},"statusId":{"type":"string","description":"The ID of the Status of the Workitem."},"workbinId":{"type":"string","description":"The ID of Workbin that contains the Workitem."},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"description":{"type":"string","description":"The description of the Workitem. Maximum length of 4096 characters."},"dateClosed":{"type":"string","format":"date-time","description":"The closed date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"assignmentState":{"type":"string","description":"The assignment state of the Workitem.","enum":["Unknown","AcdStarted","Alerting","AlertTimeout","AcdCancelled","Terminated","Idle","Declined","Connected","Disconnected","Parked","Held","AcdExpired"]},"assignmentOperation":{"type":"string","description":"Set this value to AgentAssignmentAlerting and supply an 'assigneeId' to assign the workitem to an agent and alert the agent of the assignment. Set this value to QueueAssignmentAlerting and supply a 'queueId' to route the workitem to an agent who is a member of the queue and alert the agent.","enum":["AgentAssignmentAlerting","QueueAssignmentAlerting"]},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the worktype of the workitem. If set to {}, the existing keys and values will be removed.","additionalProperties":{"type":"object"}},"queueId":{"type":"string","description":"The ID of the Workitems queue. Must be a valid UUID."},"assigneeId":{"type":"string","description":"The ID of the assignee of the Workitem. If supplied it must be a valid UUID."},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem. A workitem can have a maximum of 20 scored agents.","items":{"$ref":"#/definitions/WorkitemScoredAgentRequest"}},"externalContactId":{"type":"string","description":"The ID of the external contact of the Workitem. Must be a valid UUID."},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"skillIds":{"type":"array","description":"The skill IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of language of the Workitem. Must be a valid UUID."},"utilizationLabelId":{"type":"string","description":"The ID of the utilization label of the Workitem. Must be a valid UUID."},"preferredAgentIds":{"type":"array","description":"The preferred agent IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}}}},"WorkitemManualAssign":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for this user."}}},"WorkitemReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemWrapup":{"type":"object","properties":{"workitem":{"description":"Workitem that the wrapup code has been added to.","$ref":"#/definitions/WorkitemReference"},"wrapupCode":{"description":"The wrapup code used in the workitem.","$ref":"#/definitions/WrapupIdReference"},"modifiedBy":{"description":"The user who added the wrapup code to the workitem.","$ref":"#/definitions/UserReference"},"user":{"description":"The user for whom wrapup code was added. This may be the same as modifiedBy.","$ref":"#/definitions/UserReference"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workitem when the wrapup code was added. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"WrapupIdReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemWrapupUpdate":{"type":"object","required":["action","wrapupCode"],"properties":{"action":{"type":"string","description":"Action to be performed for the wrapup code.","enum":["Add","Remove"]},"wrapupCode":{"type":"string","description":"The wrapup code which will be added/removed."}}},"WorkitemWrapupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkitemWrapup"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"WorkitemStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"category":{"type":"string","description":"The Category of the Status.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"destinationStatuses":{"type":"array","description":"The Statuses the Status can transition to.","items":{"$ref":"#/definitions/WorkitemStatusReference"}},"description":{"type":"string","description":"The description of the Status."},"defaultDestinationStatus":{"description":"Default destination status to which this Status will transition to if auto status transition enabled.","$ref":"#/definitions/WorkitemStatusReference"},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition"},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"},"worktype":{"description":"The Worktype containing the Status.","$ref":"#/definitions/WorktypeReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemStatusUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Status. Valid length between 3 and 256 characters."},"destinationStatusIds":{"type":"array","description":"A list of destination Statuses where a Workitem with this Status can transition to. If the list is empty Workitems with this Status can transition to all other Statuses defined on the Worktype. A Status can have a maximum of 24 destinations.","items":{"type":"string"}},"description":{"type":"string","description":"The description of the Status. Maximum length of 4096 characters."},"defaultDestinationStatusId":{"type":"string","description":"Default destination status to which this Status will transition to if auto status transition enabled."},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition. Required if defaultDestinationStatusId is provided."},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"}}},"Worktype":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Worktype."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The description of the Worktype."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Worktype. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Worktype. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"defaultWorkbin":{"description":"The default Workbin for Workitems created from the Worktype.","$ref":"#/definitions/WorkbinReference"},"defaultStatus":{"description":"The default status for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemStatusReference"},"statuses":{"type":"array","description":"The list of possible statuses for Workitems created from the Worktype.","items":{"$ref":"#/definitions/WorkitemStatus"}},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultLanguage":{"description":"The default language for Workitems created from the Worktype.","$ref":"#/definitions/LanguageReference"},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype."},"modifiedBy":{"description":"The id of the User who modified the Worktype.","$ref":"#/definitions/UserReference"},"defaultQueue":{"description":"The default queue for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemQueueReference"},"defaultSkills":{"type":"array","description":"The default skills for Workitems created from the Worktype.","items":{"$ref":"#/definitions/RoutingSkillReference"}},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schema":{"description":"The schema defining the custom attributes for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemSchema"},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemStatusCreate":{"type":"object","required":["category","name"],"properties":{"name":{"type":"string","description":"The name of the Status. Valid length between 3 and 256 characters."},"category":{"type":"string","description":"The Category of the Status.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"destinationStatusIds":{"type":"array","description":"A list of destination Statuses where a Workitem with this Status can transition to. If the list is empty Workitems with this Status can transition to all other Statuses defined on the Worktype. A Status can have a maximum of 24 destinations.","items":{"type":"string"}},"description":{"type":"string","description":"The description of the Status. Maximum length of 4096 characters."},"defaultDestinationStatusId":{"type":"string","description":"Default destination status to which this Status will transition to if auto status transition enabled."},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition. Required if defaultDestinationStatusId is provided."},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"}}},"WorkitemStatusListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/WorkitemStatus"}},"selfUri":{"type":"string","format":"uri"}}},"WorktypeQueryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Worktype"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"after":{"type":"string"},"count":{"type":"integer","format":"int32","description":"Count of items returned by the query. Refer to the \"select\" request parameter for more information."}}},"WorktypeQueryRequest":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"Limit the number of entities to return. It is not guaranteed that the requested number of entities will be filled in a single request. If an `after` key is returned as part of the response it is possible that more entities that match the filter criteria exist. Maximum of 200."},"select":{"type":"string","description":"Specify the value 'Count' for this parameter in order to return only the record count.","enum":["Count"]},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemFilter"}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"after":{"type":"string","description":"The cursor that points to the end of the set of entities that has been returned."},"sort":{"description":"Sort","$ref":"#/definitions/WorktypeQuerySort"}}},"WorktypeQuerySort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting. It's possible to use an attribute both for sorting and in the query at the same time, but these restrictions apply: Only the operators EQ, LT, LTE, GT, GTE, BETWEEN and BEGINS_WITH are supported and the attribute can't be present in more than one filter.","enum":["dateModified","name"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorktypeUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Worktype. Valid length between 3 and 256 characters."},"defaultWorkbinId":{"type":"string","description":"The ID of the default Workbin for Workitems created from the Worktype."},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype. The valid range is between 1 and 365 days."},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schemaId":{"type":"string","description":"The ID of the custom attribute schema for Workitems created from the Worktype. Must be a valid UUID."},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100.","minimum":1,"maximum":100},"description":{"type":"string","description":"The description of the Worktype. Maximum length of 4096 characters."},"defaultStatusId":{"type":"string","description":"The ID of the default status for Workitems created from the Worktype."},"schemaVersion":{"type":"integer","format":"int32","description":"The version of the Worktypes custom attribute schema. The latest schema version will be used if this property is not set."},"defaultLanguageId":{"type":"string","description":"The ID of the default language for Workitems created from the Worktype. Must be a valid UUID."},"defaultSkillIds":{"type":"array","description":"The IDs of the default skills for Workitems created from the Worktype. Must be valid UUIDs. Maximum of 20 IDs","items":{"type":"string"}},"defaultQueueId":{"type":"string","description":"The ID of the default queue for Workitems created from the Worktype. Must be a valid UUID."}}},"WorktypeCreate":{"type":"object","required":["defaultWorkbinId","name"],"properties":{"name":{"type":"string","description":"The name of the Worktype. Length between 3 and 256 characters."},"defaultWorkbinId":{"type":"string","description":"The ID of the default Workbin for Workitems created from the Worktype."},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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In this case the client must be granted roles \nvia the 'roleIds' field.","operationId":"postOauthClients","produces":["application/json"],"parameters":[{"in":"body","name":"body","description":"Client","required":true,"schema":{"$ref":"#/definitions/OAuthClientRequest"}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/OAuthClient"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.client.role":"Client role is invalid.","bad.client.state":"New clients can only have an active state","bad.request":"The request could not be understood by the server due to malformed syntax.","invalid.property":"Value [%s] is not a valid property for object [%s]","bad.grant.type":"Invalid grant type.","auth.invalid.scope":"Client has invalid scope","constraint.validation":"%s","grant.type.required":"Grant type is required.","missing.client.scope":"Client scope is missing.","response.entity.too.large":"The response is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presence.not.authorized.update.other.user.presence":"Not authorized to update another user's presence","missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","presence.not.authorized.update.on.queue":"Not authorized to update presence to ON_QUEUE","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.usernotfound":"The specified user was not found","not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"409":{"description":"Conflict","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.conflict":"A previous update request has not yet completed"}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["presence"]}],"x-purecloud-method-name":"patchUserPresencesPurecloud"}},"/api/v2/users/{userId}/presences/{sourceId}":{"get":{"tags":["Presence"],"summary":"Get a user's Presence","description":"Get a user's presence for the specified source that is not specifically listed. Used to support custom presence sources. This endpoint does not support registered presence sources.","operationId":"getUserPresence","produces":["application/json"],"parameters":[{"name":"userId","in":"path","description":"user Id","required":true,"type":"string"},{"name":"sourceId","in":"path","description":"Presence source ID","required":true,"type":"string"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/UserPresence"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.usernotfound":"The specified user was not found","not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. 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Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["presence","presence:readonly"]}],"x-purecloud-method-name":"getUserPresence"},"patch":{"tags":["Presence"],"summary":"Patch a user's Presence","description":"Patch a user's presence for the specified source that is not specifically listed. 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Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presence.not.authorized.update.other.user.presence":"Not authorized to update another user's presence","missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","presence.not.authorized.update.on.queue":"Not authorized to update presence to ON_QUEUE","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.usernotfound":"The specified user was not found","not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"409":{"description":"Conflict","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.conflict":"A previous update request has not yet completed"}},"413":{"description":"The request is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["presence","presence:readonly"]}],"x-inin-requires-permissions":{"type":"ALL","permissions":["presence:userPrimarySource:view"]},"x-purecloud-method-name":"getPresenceUserPrimarysource"},"put":{"tags":["Presence"],"summary":"Update a user's Primary Presence Source","description":"","operationId":"putPresenceUserPrimarysource","produces":["application/json"],"parameters":[{"name":"userId","in":"path","description":"user ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Primary Source","required":true,"schema":{"$ref":"#/definitions/UserPrimarySource"}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/UserPrimarySource"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["presence"]}],"x-inin-requires-permissions":{"type":"ALL","permissions":["presence:userPrimarySource:edit"]},"x-purecloud-method-name":"putPresenceUserPrimarysource"}},"/api/v2/processautomation/triggers/topics/{topicName}/test":{"post":{"tags":["Process Automation"],"summary":"Test the matching of all organization Triggers on given topic using provided event body","description":"","operationId":"postProcessautomationTriggersTopicTest","produces":["application/json"],"parameters":[{"name":"topicName","in":"path","description":"topicName","required":true,"type":"string"},{"in":"body","name":"body","description":"eventBody","required":false,"schema":{"type":"string"}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/TestModeEventResults"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"external.service.error":"The server is currently unable to handle the request .","service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing","routing:readonly"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:view","routing:queue:edit","routing:queue:readonly","routing:queueMember:manage"]},"x-purecloud-method-name":"getRoutingQueueMembers"},"post":{"tags":["Routing"],"summary":"Bulk add or delete up to 100 queue members","description":"","operationId":"postRoutingQueueMembers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Members","required":true,"schema":{"type":"array","items":{"$ref":"#/definitions/WritableEntity"}}},{"name":"delete","in":"query","description":"True to delete queue members","required":false,"type":"boolean","default":false}],"responses":{"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data. 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You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred. Please try again."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}},"default":{"description":"successful operation"}},"security":[{"PureCloud OAuth":["routing"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"postRoutingQueueMembers"},"patch":{"tags":["Routing"],"summary":"Join or unjoin a set of users for a queue","description":"","operationId":"patchRoutingQueueMembers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Members","required":true,"schema":{"type":"array","items":{"$ref":"#/definitions/QueueMember"}}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/QueueMemberEntityListing"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"patchRoutingQueueMembers"}},"/api/v2/routing/queues/{queueId}/users/{memberId}":{"delete":{"tags":["Routing"],"summary":"DEPRECATED: use DELETE /routing/queues/{queueId}/members/{memberId}. 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Reduce pageSize or expand list to reduce response size if applicable","invalid.type":"Group-type queue members cannot be individually deleted.","invalid.id":"A non-UUID value was specified for an ID field."}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred. Please try again."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"deleteRoutingQueueUser"},"patch":{"tags":["Routing"],"summary":"DEPRECATED: use PATCH /routing/queues/{queueId}/members/{memberId}. Update the ring number OR joined status for a User in a Queue.","description":"","operationId":"patchRoutingQueueUser","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"memberId","in":"path","description":"Member ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Member","required":true,"schema":{"$ref":"#/definitions/QueueMember"}}],"responses":{"202":{"description":"User update has been accepted"},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data. Make sure the joined OR ringNumber property is specified.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"patchRoutingQueueUser"}},"/api/v2/routing/queues/{queueId}/users":{"get":{"tags":["Routing"],"summary":"DEPRECATED: use GET /routing/queues/{queueId}/members. 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Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s","invalid.page.number":"Invalid page number specified."}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"external.service.error":"The server is currently unable to handle the request .","service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing","routing:readonly"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:view","routing:queueMember:manage"]},"x-purecloud-method-name":"getRoutingQueueUsers"},"post":{"tags":["Routing"],"summary":"DEPRECATED: use POST /routing/queues/{queueId}/members. 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For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","queue.size.limit":"Adding all requested members would exceed queue member limit.","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"comparisonperiod.not.found":"Comparison Period not found.","not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"aniName":{"type":"string","description":"The automatic number identification name if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"dnisName":{"type":"string","description":"The dialed number identification name if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"HoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"InitialConfiguration":{"type":"object","properties":{"audioState":{"description":"Indicates the initial audio state for the communication.","$ref":"#/definitions/AudioState"},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"recordingActive":{"type":"boolean","description":"Indicates whether recording is active for this communication at creation."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"IvrEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"ivrPhoneNumber":{"type":"string","description":"The phone number for this IVR, if any is known"},"ivrName":{"type":"string","description":"A displayable name for this IVR, if any is known."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingCommunicationAnsweredEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"}}},"MessagingCommunicationDispositionAppliedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"code":{"type":"string","description":"The wrapup-code (V4 UUID) used to disposition this interaction. If this value is not provided the disposition is considered skipped."},"notes":{"type":"string","description":"Text entered by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped."},"tags":{"type":"array","description":"The list of tags selected by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped.","items":{"type":"string"}}}},"MessagingCommunicationEndedEvent":{"type":"object","required":["communicationId","conversationId","disconnectType","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"disconnectType":{"type":"string","description":"Indicates how this communication was ended.","enum":["Unknown","Self","Peer","System","Error","Transfer","TransferACD","TransferUser"]}}},"MessagingEndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"finalState":{"type":"string","description":"Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.","enum":["Completed","Canceled","Failed"]},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that was being transferred."}}},"MessagingExternalEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"displayName":{"type":"string","description":"A name for the participant if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingFlowEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingHoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"MessagingInitialConfiguration":{"type":"object","required":["fromAddress","toAddress"],"properties":{"toAddress":{"type":"string","description":"Address for the participant on receiving side of the message conversation. If the address is a phone number, E.164 format is recommended."},"fromAddress":{"type":"string","description":"Address for the participant on the sending side of the message conversation. If the address is a phone number, E.164 format is recommended."},"messageType":{"type":"string","description":"The type of message platform from which the message originated.","enum":["Sms","Twitter","Facebook","Line","WhatsApp","WebMessage","Open","Instagram","Unknown"]},"held":{"type":"boolean","description":"Indicates that this communication's initial state is held."},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"MessagingProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"MessagingRoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"queueId":{"type":"string","description":"The id of the queue that is routing this conversation."},"skillIds":{"type":"array","description":"The unique identifiers for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier for the language that should be used to determine the destination for the conversation."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingRoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"MessagingUserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"userId":{"type":"string","description":"A unique Id (V4 UUID) identifying the user this communication belongs to."},"queueId":{"type":"string","description":"A unique Id (V4 UUID) identifying the queue that the user is messaging on behalf of. Applies to outbound messages only."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingUserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"PhoneEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"The phone number for this phone."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"PhoneTransferEvent":{"type":"object","required":["commandId","conversationId","destinationPhoneNumber","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationPhoneNumber":{"type":"string","description":"The desired destination phone number that the object communication should be transferred to."}}},"ProgressConsultTransferEvent":{"type":"object","required":["conversationId","destinationCommunicationId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."}}},"ProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"RoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"Identifies the phone number used to reach this queue if it is different from the information that would be accessed by queueId."},"queueId":{"type":"string","description":"The id (V4 UUID) of the queue that is routing this conversation."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"RoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"SourceConfiguration":{"type":"object","required":["interactionId","sourceId"],"properties":{"sourceId":{"type":"string","description":"Identifies the external platform that is the source of the conversation."},"interactionId":{"type":"string","description":"The customer's unique external identifier associated with the conversation that comes from the external platform."},"tagId":{"type":"string","description":"The customer's external identifier or tag associated with the conversation. If set, it will be used to tag the conversation."}}},"UserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"Identifies the phone number used to reach this user if it is different from the information that would be accessed by userId."},"userId":{"type":"string","description":"The userId (V4 UUID) for the user this communication belongs to."},"stationId":{"type":"string","description":"A Station ID (V4 UUID) that identifies the station being used if the user is using a station and the stationId is known."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"queueId":{"type":"string","description":"The id (V4 UUID) of the queue that the user is calling on behalf of. Applies to outbound calls only."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"UserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"BatchUserRoutingStatusEventRequest":{"type":"object","properties":{"userRoutingStatusEvents":{"type":"array","description":"UserRoutingStatus events for this batch","items":{"$ref":"#/definitions/UserRoutingStatusEvent"}}},"description":"A maximum of 100 events are allowed per request"},"UserRoutingStatusEvent":{"type":"object","required":["agentId","eventDateTime","eventId","sourceId","status"],"properties":{"eventId":{"type":"string","description":"A unique (UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A timestamp as epoch representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agentId":{"type":"string","description":"Unique identifier of the agent."},"status":{"type":"string","description":"The agent's current routing status.","enum":["OffQueue","Idle","Interacting","Communicating","NotResponding"]},"sourceId":{"type":"string","description":"The agent's source platform Id."}}},"BatchUserPresenceEventRequest":{"type":"object","properties":{"userPresenceEvents":{"type":"array","description":"UserPresence events for this batch","items":{"$ref":"#/definitions/UserPresenceEvent"}}},"description":"A maximum of 100 events are allowed per request"},"UserPresenceEvent":{"type":"object","required":["eventDateTime","eventId","sourceId","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"userId":{"type":"string","description":"The User ID of the user associated with this UserPresence"},"sourceId":{"type":"string","description":"The id (V4 UUID) of the presence source being updated"},"presenceDefinitionId":{"type":"string","description":"The id (UUID) of the presence definition that the user presence is associated with"},"message":{"type":"string","description":"The message associated with the presence"}}},"AuthzDivision":{"type":"object","required":["description"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string","description":"A helpful description for the division."},"homeDivision":{"type":"boolean","description":"A flag indicating whether this division is the \"Home\" (default) division. Cannot be modified and any supplied value will be ignored on create or update.","readOnly":true},"objectCounts":{"type":"object","description":"A count of objects in this division, grouped by type.","readOnly":true,"additionalProperties":{"type":"integer","format":"int64"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AuthzDivisionEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuthzDivision"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DomainEntityRef":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"Entity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true}}},"NamedEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true}}},"OrgOAuthClient":{"type":"object","required":["authorizedGrantType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/DomainEntityRef"},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"organization":{"description":"The oauth client's organization.","readOnly":true,"$ref":"#/definitions/NamedEntity"}}},"RoleDivision":{"type":"object","required":["divisionId","roleId"],"properties":{"roleId":{"type":"string","description":"Role to be associated with the given division which forms a grant"},"divisionId":{"type":"string","description":"Division associated with the given role which forms a grant"}}},"TokenInfo":{"type":"object","properties":{"organization":{"description":"The current organization","readOnly":true,"$ref":"#/definitions/NamedEntity"},"homeOrganization":{"description":"The token's home organization","readOnly":true,"$ref":"#/definitions/NamedEntity"},"authorizedScope":{"type":"array","description":"The list of scopes authorized for the OAuth client","readOnly":true,"items":{"type":"string"}},"clonedUser":{"description":"Only present when a user is a clone of trustee user in the trustor org.","readOnly":true,"$ref":"#/definitions/TokenInfoClonedUser"},"OAuthClient":{"$ref":"#/definitions/OrgOAuthClient"}}},"TokenInfoClonedUser":{"type":"object","properties":{"id":{"type":"string","description":"User id of the original native user","readOnly":true},"organization":{"description":"Organization of the original native user","readOnly":true,"$ref":"#/definitions/Entity"}}},"ActiveAlertCount":{"type":"object","properties":{"count":{"type":"integer","format":"int32","description":"The count of active alerts for a user."}}},"AddressableEntityRef":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"Biography":{"type":"object","properties":{"biography":{"type":"string","description":"Personal detailed description"},"interests":{"type":"array","items":{"type":"string"}},"hobbies":{"type":"array","items":{"type":"string"}},"spouse":{"type":"string"},"education":{"type":"array","description":"User education details","items":{"$ref":"#/definitions/Education"}}}},"Chat":{"type":"object","properties":{"jabberId":{"type":"string"}}},"Contact":{"type":"object","properties":{"address":{"type":"string","description":"Email address or phone number for this contact type"},"display":{"type":"string","description":"Formatted version of the address property","readOnly":true},"mediaType":{"type":"string","enum":["PHONE","EMAIL","SMS"]},"type":{"type":"string","enum":["PRIMARY","WORK","WORK2","WORK3","WORK4","HOME","MOBILE","MAIN","OTHER"]},"extension":{"type":"string","description":"Use internal extension instead of address. Mutually exclusive with the address field."},"countryCode":{"type":"string"},"integration":{"type":"string","example":"microsoftteams","description":"Integration tag value if this number is associated with an external integration."}}},"Division":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainRole":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the role"},"name":{"type":"string","description":"The name of the role"}}},"Education":{"type":"object","properties":{"school":{"type":"string"},"fieldOfStudy":{"type":"string"},"notes":{"type":"string","description":"Notes about education has a 2000 character limit"},"dateStart":{"type":"string","format":"date","description":"Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"dateEnd":{"type":"string","format":"date","description":"Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"EmployerInfo":{"type":"object","properties":{"officialName":{"type":"string"},"employeeId":{"type":"string"},"employeeType":{"type":"string"},"dateHire":{"type":"string"}}},"Geolocation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"A string used to describe the type of client the geolocation is being updated from e.g. ios, android, web, etc."},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this geolocation client as the primary on a PATCH"},"latitude":{"type":"number","format":"double"},"longitude":{"type":"number","format":"double"},"country":{"type":"string"},"region":{"type":"string"},"city":{"type":"string"},"locations":{"type":"array","items":{"$ref":"#/definitions/LocationDefinition"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Group":{"type":"object","required":["name","rulesVisible","type","visibility"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The group name."},"description":{"type":"string"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members.","readOnly":true},"state":{"type":"string","description":"Active, inactive, or deleted state.","readOnly":true,"enum":["active","inactive","deleted"]},"version":{"type":"integer","format":"int32","description":"Current version for this resource.","readOnly":true},"type":{"type":"string","description":"Type of group.","enum":["official","social"]},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"addresses":{"type":"array","items":{"$ref":"#/definitions/GroupContact"}},"rulesVisible":{"type":"boolean","description":"Are membership rules visible to the person requesting to view the group"},"visibility":{"type":"string","description":"Who can view this group","enum":["public","owners","members"]},"rolesEnabled":{"type":"boolean","description":"Allow roles to be assigned to this group"},"owners":{"type":"array","description":"Owners of the group","items":{"$ref":"#/definitions/User"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"GroupContact":{"type":"object","required":["address","mediaType","type"],"properties":{"address":{"type":"string","description":"Phone number for this contact type"},"extension":{"type":"string","description":"Extension is set if the number is e164 valid"},"display":{"type":"string","description":"Formatted version of the address property","readOnly":true},"type":{"type":"string","description":"Contact type of the address","enum":["GROUPRING","GROUPPHONE"]},"mediaType":{"type":"string","description":"Media type of the address","enum":["PHONE"]}}},"InteractionStatsAlert":{"type":"object","required":["alertTypes","dimension","dimensionValue","mediaType","metric","name","notificationUsers","numericRange","ruleId","startDate","statistic","unread","value"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule that generated the alert","readOnly":true},"dimension":{"type":"string","description":"The dimension of concern.","readOnly":true,"enum":["queueId","userId"]},"dimensionValue":{"type":"string","description":"The value of the dimension.","readOnly":true},"metric":{"type":"string","description":"The metric to be assessed.","readOnly":true,"enum":["tAbandon","tAnswered","tTalk","nOffered","tHandle","nTransferred","oServiceLevel","tWait","tHeld","tAcw"]},"mediaType":{"type":"string","description":"The media type.","readOnly":true,"enum":["voice","chat","email","callback","message"]},"numericRange":{"type":"string","description":"The comparison descriptor used against the metric's value.","readOnly":true,"enum":["gt","gte","lt","lte","eq","ne"]},"statistic":{"type":"string","description":"The statistic of concern for the metric.","readOnly":true,"enum":["count","min","ratio","max"]},"value":{"type":"number","format":"double","description":"The threshold value.","readOnly":true},"ruleId":{"type":"string","description":"The id of the rule.","readOnly":true},"unread":{"type":"boolean","description":"Indicates if the alert has been read."},"startDate":{"type":"string","format":"date-time","description":"The date/time the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"endDate":{"type":"string","format":"date-time","description":"The date/time the owning rule exiting in alarm status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"notificationUsers":{"type":"array","description":"The ids of users who were notified of alarm state change.","readOnly":true,"uniqueItems":true,"items":{"$ref":"#/definitions/User"}},"alertTypes":{"type":"array","description":"A collection of notification methods.","readOnly":true,"uniqueItems":true,"items":{"type":"string","enum":["SMS","DEVICE","EMAIL"]}},"ruleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Location":{"type":"object","properties":{"id":{"type":"string","description":"Unique identifier for the location"},"floorplanId":{"type":"string","description":"Unique identifier for the location floorplan image","readOnly":true},"coordinates":{"type":"object","description":"Users coordinates on the floorplan. Only used when floorplanImage is set","additionalProperties":{"type":"number","format":"double"}},"notes":{"type":"string","description":"Optional description on the users location"},"locationDefinition":{"$ref":"#/definitions/LocationDefinition"}}},"LocationAddress":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryName":{"type":"string"},"state":{"type":"string"},"street1":{"type":"string"},"street2":{"type":"string"},"zipcode":{"type":"string"}}},"LocationAddressVerificationDetails":{"type":"object","properties":{"status":{"type":"string","description":"Status of address verification process","enum":["Pending","InProgress","Retry","Complete","Failed"]},"dateFinished":{"type":"string","format":"date-time","description":"Finished time of address verification process. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateStarted":{"type":"string","format":"date-time","description":"Time started of address verification process. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"service":{"type":"string","example":"smartystreets-us","description":"Third party service used for address verification"}}},"LocationDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"contactUser":{"description":"Site contact for the location entity","$ref":"#/definitions/AddressableEntityRef"},"emergencyNumber":{"description":"Emergency number for the location entity","$ref":"#/definitions/LocationEmergencyNumber"},"address":{"$ref":"#/definitions/LocationAddress"},"state":{"type":"string","description":"Current state of the location entity","enum":["active","deleted"]},"notes":{"type":"string","description":"Notes for the location entity"},"version":{"type":"integer","format":"int32","description":"Current version of the location entity, value to be supplied should be retrieved by a GET or on create/update response"},"path":{"type":"array","description":"A list of ancestor IDs in order","readOnly":true,"items":{"type":"string"}},"profileImage":{"type":"array","description":"Profile image of the location entity, retrieved with ?expand=images query parameter","readOnly":true,"items":{"$ref":"#/definitions/LocationImage"}},"floorplanImage":{"type":"array","description":"Floorplan images of the location entity, retrieved with ?expand=images query parameter","readOnly":true,"items":{"$ref":"#/definitions/LocationImage"}},"addressVerificationDetails":{"description":"Address verification information, retrieve dwith the ?expand=addressVerificationDetails query parameter","readOnly":true,"$ref":"#/definitions/LocationAddressVerificationDetails"},"addressVerified":{"type":"boolean","description":"Boolean field which states if the address has been verified as an actual address","readOnly":true},"addressStored":{"type":"boolean","description":"Boolean field which states if the address has been stored for E911","readOnly":true},"images":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LocationEmergencyNumber":{"type":"object","properties":{"e164":{"type":"string"},"number":{"type":"string"},"type":{"type":"string","description":"The type of emergency number.","enum":["default","elin"]}}},"LocationImage":{"type":"object","properties":{"resolution":{"type":"string","description":"Height and/or width of image. ex: 640x480 or x128"},"imageUri":{"type":"string"}}},"MediaSummary":{"type":"object","properties":{"contactCenter":{"$ref":"#/definitions/MediaSummaryDetail"},"enterprise":{"$ref":"#/definitions/MediaSummaryDetail"}}},"MediaSummaryDetail":{"type":"object","properties":{"active":{"type":"integer","format":"int32"},"acw":{"type":"integer","format":"int32"}}},"OAuthLastTokenIssued":{"type":"object","properties":{"dateIssued":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"OutOfOffice":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"startDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"active":{"type":"boolean"},"indefinite":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PresenceDefinition":{"type":"object","properties":{"id":{"type":"string","description":"description"},"systemPresence":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResourceConditionNode":{"type":"object","properties":{"variableName":{"type":"string"},"conjunction":{"type":"string","enum":["AND","OR"]},"operator":{"type":"string","enum":["EQ","IN","GE","GT","LE","LT"]},"operands":{"type":"array","items":{"$ref":"#/definitions/ResourceConditionValue"}},"terms":{"type":"array","items":{"$ref":"#/definitions/ResourceConditionNode"}}}},"ResourceConditionValue":{"type":"object","properties":{"type":{"type":"string","enum":["SCALAR","VARIABLE","USER","QUEUE"]},"value":{"type":"string"}}},"ResourcePermissionPolicy":{"type":"object","properties":{"id":{"type":"string"},"domain":{"type":"string"},"entityName":{"type":"string"},"policyName":{"type":"string"},"policyDescription":{"type":"string"},"actionSetKey":{"type":"string"},"allowConditions":{"type":"boolean"},"resourceConditionNode":{"$ref":"#/definitions/ResourceConditionNode"},"namedResources":{"type":"array","items":{"type":"string"}},"resourceCondition":{"type":"string"},"actionSet":{"type":"array","uniqueItems":true,"items":{"type":"string"}}}},"RoutingStatus":{"type":"object","properties":{"userId":{"type":"string","description":"The userId of the agent"},"status":{"type":"string","description":"Indicates the Routing State of the agent. A value of OFF_QUEUE will be returned if the specified user does not exist.","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"startTime":{"type":"string","format":"date-time","description":"The timestamp when the agent went into this state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"Team":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The team name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"description":{"type":"string","description":"Team information."},"dateCreated":{"type":"string","format":"date-time","description":"Last modified datetime. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified datetime. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members in a team","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"User":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user. The current version can be obtained with a GET on the user before doing a PATCH."},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"preferredName":{"type":"string","description":"Preferred full name of the agent"},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"integrationPresence":{"description":"Integration presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Profile skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"team":{"description":"The team the user is a member of","readOnly":true,"$ref":"#/definitions/Team"},"skills":{"type":"array","description":"Routing (ACD) skills possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingSkill"}},"languages":{"type":"array","description":"Routing (ACD) languages possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingLanguage"}},"acdAutoAnswer":{"type":"boolean","description":"acd auto answer"},"languagePreference":{"type":"string","description":"preferred language by the user","readOnly":true},"lastTokenIssued":{"$ref":"#/definitions/OAuthLastTokenIssued"},"dateLastLogin":{"type":"string","format":"date-time","description":"The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserAuthorization":{"type":"object","properties":{"roles":{"type":"array","items":{"$ref":"#/definitions/DomainRole"}},"unusedRoles":{"type":"array","description":"A collection of the roles the user is not using","readOnly":true,"items":{"$ref":"#/definitions/DomainRole"}},"permissions":{"type":"array","description":"A collection of the permissions granted by all assigned roles","readOnly":true,"items":{"type":"string"}},"permissionPolicies":{"type":"array","description":"The policies configured for assigned permissions.","readOnly":true,"items":{"$ref":"#/definitions/ResourcePermissionPolicy"}}}},"UserConversationSummary":{"type":"object","properties":{"userId":{"type":"string"},"call":{"$ref":"#/definitions/MediaSummary"},"callback":{"$ref":"#/definitions/MediaSummary"},"email":{"$ref":"#/definitions/MediaSummary"},"message":{"$ref":"#/definitions/MediaSummary"},"chat":{"$ref":"#/definitions/MediaSummary"},"socialExpression":{"$ref":"#/definitions/MediaSummary"},"video":{"$ref":"#/definitions/MediaSummary"}}},"UserImage":{"type":"object","properties":{"resolution":{"type":"string","description":"Height and/or width of image. ex: 640x480 or x128"},"imageUri":{"type":"string"}}},"UserPresence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"source":{"type":"string","description":"Deprecated - The sourceID field should be used as a replacement."},"sourceId":{"type":"string","description":"Represents the ID of a registered source"},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this presence source as the primary on a PATCH"},"presenceDefinition":{"$ref":"#/definitions/PresenceDefinition"},"message":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserRoutingLanguage":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"proficiency":{"type":"number","format":"double","description":"A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings."},"state":{"type":"string","description":"Activate or deactivate this routing language.","enum":["active","inactive","deleted"]},"languageUri":{"type":"string","format":"uri","description":"URI to the organization language used by this user language.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization language assigned to a user. When assigning to a user specify the organization language id as the id."},"UserRoutingSkill":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"proficiency":{"type":"number","format":"double","description":"A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings."},"state":{"type":"string","description":"Activate or deactivate this routing skill.","enum":["active","inactive","deleted"]},"skillUri":{"type":"string","format":"uri","description":"URI to the organization skill used by this user skill.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization skill assigned to a user. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metric":{"type":"string","description":"Activity metric","enum":["oAlerting","oInteracting","oWaiting"]},"activeRouting":{"type":"string","description":"Active routing method","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]},"addressFrom":{"type":"string","description":"The address that initiated an action"},"addressTo":{"type":"string","description":"The address receiving an action"},"ani":{"type":"string","description":"Automatic Number Identification (caller's number)"},"conversationId":{"type":"string","description":"Unique identifier for the conversation"},"convertedFrom":{"type":"string","description":"Session media type that was converted from in case of a media type conversion"},"convertedTo":{"type":"string","description":"Session media type that was converted to in case of a media type conversion"},"direction":{"type":"string","description":"The direction of the communication","enum":["inbound","outbound"]},"dnis":{"type":"string","description":"Dialed number identification service (number dialed by the calling party)"},"mediaType":{"type":"string","description":"The session media type","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]},"participantName":{"type":"string","description":"A human readable name identifying the participant"},"queueId":{"type":"string","description":"Queue identifier"},"requestedLanguageId":{"type":"string","description":"Unique identifier for the language requested for an interaction"},"requestedRoutingSkillIds":{"type":"array","description":"Unique identifier(s) for skill(s) requested for an interaction","items":{"type":"string"}},"requestedRoutings":{"type":"array","description":"Routing type(s) for requested/attempted routing methods.","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"routingPriority":{"type":"integer","format":"int64","description":"Routing priority for the current interaction"},"sessionId":{"type":"string","description":"The unique identifier of this session"},"teamId":{"type":"string","description":"The team ID the user is a member of"},"usedRouting":{"type":"string","description":"Complete routing method","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]},"userId":{"type":"string","description":"Unique identifier for the user"},"scoredAgents":{"type":"array","description":"Scored agents","items":{"$ref":"#/definitions/ConversationActivityScoredAgent"}}}},"ConversationActivityMetricValue":{"type":"object","properties":{"metric":{"type":"string","description":"metric","enum":["oAlerting","oInteracting","oWaiting"]},"count":{"type":"integer","format":"int32","description":"metric count"}}},"ConversationActivityResponse":{"type":"object","properties":{"results":{"type":"array","description":"Query results","items":{"$ref":"#/definitions/ConversationActivityData"}},"entityIdDimension":{"type":"string","description":"Dimension that is used as an entityId","enum":["activeRouting","addressFrom","addressTo","agentScore","ani","conversationId","convertedFrom","convertedTo","direction","dnis","mediaType","participantName","queueId","requestedLanguageId","requestedRouting","requestedRoutingSkillId","routingPriority","scoredAgentId","sessionId","teamId","usedRouting","userId"]}}},"ConversationActivityScoredAgent":{"type":"object","properties":{"agentScore":{"type":"integer","format":"int32","description":"Assigned agent score for this conversation (0 - 100, higher being better)"},"scoredAgentId":{"type":"string","description":"Unique identifier for the agent that was scored for this conversation"}}},"Subscription":{"type":"object","properties":{"id":{"type":"string","description":"The subscription id"},"topic":{"type":"string","description":"Notification topic"}}},"ConversationActivityQuery":{"type":"object","required":["groupBy","metrics"],"properties":{"metrics":{"type":"array","description":"List of requested metrics","items":{"$ref":"#/definitions/ConversationActivityQueryMetric"}},"groupBy":{"type":"array","description":"Dimension(s) to group by","uniqueItems":true,"items":{"type":"string","enum":["activeRouting","addressFrom","addressTo","agentScore","ani","conversationId","convertedFrom","convertedTo","direction","dnis","mediaType","participantName","queueId","requestedLanguageId","requestedRouting","requestedRoutingSkillId","routingPriority","scoredAgentId","sessionId","teamId","usedRouting","userId"]}},"filter":{"description":"Filter to return a subset of observations. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/ConversationActivityQueryFilter"},"order":{"type":"string","description":"Sort the result set in ascending/descending order. Default is ascending","enum":["asc","desc","unordered"]}}},"ConversationActivityQueryClause":{"type":"object","required":["predicates","type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates","enum":["and","or"]},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ConversationActivityQueryPredicate"}}}},"ConversationActivityQueryFilter":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates and clauses","enum":["and","or"]},"clauses":{"type":"array","description":"Boolean 'and/or' logic with up to two-levels of nesting","items":{"$ref":"#/definitions/ConversationActivityQueryClause"}},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ConversationActivityQueryPredicate"}}}},"ConversationActivityQueryMetric":{"type":"object","required":["metric"],"properties":{"metric":{"type":"string","description":"The requested metric","enum":["oAlerting","oInteracting","oWaiting"]},"details":{"type":"boolean","description":"Flag for including observation details for this metric in the response"}}},"ConversationActivityQueryPredicate":{"type":"object","properties":{"type":{"type":"string","description":"Optional type, can usually be inferred","enum":["dimension","property","metric"]},"dimension":{"type":"string","description":"Left hand side for dimension 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aggregations"},"count":{"type":"integer","format":"int64"},"results":{"type":"array","items":{"$ref":"#/definitions/AggregationResultEntry"}}}},"AggregationResultEntry":{"type":"object","properties":{"count":{"type":"integer","format":"int64"},"value":{"type":"string","description":"For termFrequency aggregations"},"gte":{"type":"number","description":"For numericRange aggregations"},"lt":{"type":"number","description":"For numericRange aggregations"}}},"AnalyticsAgentGroup":{"type":"object","properties":{"agentGroupId":{"type":"string","description":"Conditional group routing agent group identifier"},"agentGroupType":{"type":"string","description":"Conditional group routing agent group type","enum":["Group","SkillGroup","Team"]}}},"AnalyticsConversationQueryResponse":{"type":"object","properties":{"conversations":{"type":"array","items":{"$ref":"#/definitions/AnalyticsConversationWithoutAttributes"}},"aggregations":{"type":"array","items":{"$ref":"#/definitions/AggregationResult"}},"totalHits":{"type":"integer","format":"int32"}}},"AnalyticsConversationSegment":{"type":"object","properties":{"audioMuted":{"type":"boolean","description":"Flag indicating if audio is muted or not (true/false)"},"conference":{"type":"boolean","description":"Indicates whether the segment was a conference"},"destinationConversationId":{"type":"string","description":"The unique identifier of a new conversation when a conversation is ended for a conference"},"destinationSessionId":{"type":"string","description":"The unique identifier of a new session when a session is ended for a conference"},"disconnectType":{"type":"string","description":"The session disconnect type","enum":["client","conferenceTransfer","consultTransfer","dndEndpoint","dndTransfer","endpoint","error","forwardTransfer","noAnswerTransfer","notAvailableTransfer","other","peer","spam","system","timeout","transfer","transportFailure","uncallable"]},"errorCode":{"type":"string","description":"A code corresponding to the error that occurred"},"groupId":{"type":"string","description":"Unique identifier for a PureCloud group"},"q850ResponseCodes":{"type":"array","description":"Q.850 response code(s)","items":{"type":"integer","format":"int64"}},"queueId":{"type":"string","description":"Queue identifier"},"requestedLanguageId":{"type":"string","description":"Unique identifier for the language requested for an interaction"},"requestedRoutingSkillIds":{"type":"array","description":"Unique identifier(s) for skill(s) requested for an interaction","items":{"type":"string"}},"requestedRoutingUserIds":{"type":"array","description":"Unique identifier(s) for agent(s) requested for an interaction","items":{"type":"string"}},"segmentEnd":{"type":"string","format":"date-time","description":"The end time of a segment. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"segmentStart":{"type":"string","format":"date-time","description":"The start time of a segment. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"segmentType":{"type":"string","description":"The activity that takes place in the segment, such as hold or interact","enum":["alert","barging","callback","coaching","contacting","converting","delay","dialing","hold","interact","ivr","monitoring","parked","scheduled","sharing","system","transmitting","unknown","uploading","voicemail","wrapup"]},"sipResponseCodes":{"type":"array","description":"SIP response code(s)","items":{"type":"integer","format":"int64"}},"sourceConversationId":{"type":"string","description":"The unique identifier of the previous conversation when a new conversation is created for a conference"},"sourceSessionId":{"type":"string","description":"The unique identifier of the previous session when a new session is created for a conference"},"subject":{"type":"string","description":"The subject for the initial email that started this conversation"},"videoMuted":{"type":"boolean","description":"Flag indicating if video is muted/paused or not (true/false)"},"wrapUpCode":{"type":"string","description":"Wrap up code"},"wrapUpNote":{"type":"string","description":"Note entered by an agent during after-call work"},"wrapUpTags":{"type":"array","description":"Tag(s) assigned during after-call work","items":{"type":"string"}},"scoredAgents":{"type":"array","description":"Scored agents","items":{"$ref":"#/definitions/AnalyticsScoredAgent"}},"properties":{"type":"array","description":"Additional segment properties","items":{"$ref":"#/definitions/AnalyticsProperty"}}}},"AnalyticsConversationWithoutAttributes":{"type":"object","properties":{"conferenceStart":{"type":"string","format":"date-time","description":"The start time of a conference call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationEnd":{"type":"string","format":"date-time","description":"The end time of a conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"Unique identifier for the conversation"},"conversationInitiator":{"type":"string","description":"Indicates the participant purpose of the participant initiating a message conversation","enum":["acd","agent","api","botflow","campaign","customer","dialer","external","fax","group","inbound","ivr","manual","outbound","station","user","voicemail","voicesurveyflow","workflow"]},"conversationStart":{"type":"string","format":"date-time","description":"The start time of a conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"customerParticipation":{"type":"boolean","description":"Indicates a messaging conversation in which the customer participated by sending at least one message"},"divisionIds":{"type":"array","description":"Identifier(s) of division(s) associated with a conversation","items":{"type":"string"}},"externalTag":{"type":"string","description":"External tag for the conversation"},"knowledgeBaseIds":{"type":"array","description":"The unique identifier(s) of the knowledge base(s) used","items":{"type":"string"}},"mediaStatsMinConversationMos":{"type":"number","format":"double","description":"The lowest estimated average MOS among all the audio streams belonging to this conversation"},"mediaStatsMinConversationRFactor":{"type":"number","format":"double","description":"The lowest R-factor value among all of the audio streams belonging to this conversation"},"originatingDirection":{"type":"string","description":"The original direction of the conversation","enum":["inbound","outbound"]},"selfServed":{"type":"boolean","description":"Indicates whether all flow sessions were self serviced"},"evaluations":{"type":"array","description":"Evaluations associated with this conversation","items":{"$ref":"#/definitions/AnalyticsEvaluation"}},"surveys":{"type":"array","description":"Surveys associated with this conversation","items":{"$ref":"#/definitions/AnalyticsSurvey"}},"resolutions":{"type":"array","description":"Resolutions associated with this conversation","items":{"$ref":"#/definitions/AnalyticsResolution"}},"participants":{"type":"array","description":"Participants in the conversation","items":{"$ref":"#/definitions/AnalyticsParticipantWithoutAttributes"}}}},"AnalyticsEvaluation":{"type":"object","properties":{"assigneeApplicable":{"type":"boolean","description":"Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable"},"assigneeId":{"type":"string","description":"UserId of the assignee"},"calibrationId":{"type":"string","description":"The calibration ID used for the purpose of training evaluators"},"contextId":{"type":"string","description":"A unique identifier for an evaluation form, regardless of version"},"deleted":{"type":"boolean","description":"Whether the evaluation has been deleted"},"evaluationId":{"type":"string","description":"Unique identifier for the evaluation"},"evaluationStatus":{"type":"string","description":"Status of evaluation","enum":["Finished","InProgress","InReview","Pending","Retracted"]},"evaluatorId":{"type":"string","description":"A unique identifier of the user who evaluated the interaction"},"eventTime":{"type":"string","format":"date-time","description":"Specifies when an evaluation occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"formId":{"type":"string","description":"ID of the evaluation form used"},"formName":{"type":"string","description":"Name of the evaluation form used"},"queueId":{"type":"string","description":"The ID of the associated queue"},"released":{"type":"boolean","description":"Whether the evaluation has been released"},"rescored":{"type":"boolean","description":"Whether the evaluation has been rescored at least once"},"userId":{"type":"string","description":"ID of the agent the evaluation was performed against"},"oTotalCriticalScore":{"type":"integer","format":"int64"},"oTotalScore":{"type":"integer","format":"int64"}}},"AnalyticsFlow":{"type":"object","properties":{"endingLanguage":{"type":"string","description":"Flow ending language, e.g. en-us"},"entryReason":{"type":"string","description":"The particular entry reason for this flow, e.g. an address, userId, or flowId"},"entryType":{"type":"string","description":"The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct","enum":["agent","direct","dnis","flow","outbound"]},"exitReason":{"type":"string","description":"The exit reason for this flow, e.g. DISCONNECT"},"flowId":{"type":"string","description":"The unique identifier of this flow"},"flowName":{"type":"string","description":"The name of this flow at the time of flow execution"},"flowType":{"type":"string","description":"The type of this flow","enum":["BOT","COMMONMODULE","DIGITALBOT","INBOUNDCALL","INBOUNDCHAT","INBOUNDEMAIL","INBOUNDSHORTMESSAGE","INQUEUECALL","INQUEUEEMAIL","INQUEUESHORTMESSAGE","OUTBOUNDCALL","SECURECALL","SPEECH","SURVEYINVITE","VOICE","VOICEMAIL","VOICESURVEY","WORKFLOW","WORKITEM"]},"flowVersion":{"type":"string","description":"The version of this flow"},"issuedCallback":{"type":"boolean","description":"Flag indicating whether the flow issued a callback"},"recognitionFailureReason":{"type":"string","description":"The recognition failure reason causing to exit/disconnect"},"startingLanguage":{"type":"string","description":"Flow starting language, e.g. en-us"},"transferTargetAddress":{"type":"string","description":"The address of a flow transfer target, e.g. a phone number, an email address, or a queueId"},"transferTargetName":{"type":"string","description":"The name of a flow transfer target"},"transferType":{"type":"string","description":"The type of transfer for flows that ended with a transfer"},"outcomes":{"type":"array","description":"Flow outcomes","items":{"$ref":"#/definitions/AnalyticsFlowOutcome"}}}},"AnalyticsFlowOutcome":{"type":"object","properties":{"flowOutcome":{"type":"string","description":"Combination of unique flow outcome identifier and its value separated by colon"},"flowOutcomeEndTimestamp":{"type":"string","format":"date-time","description":"The outcome ending timestamp in ISO 8601 format. This may be null if the outcome did not succeed."},"flowOutcomeId":{"type":"string","description":"Unique identifier of a flow outcome"},"flowOutcomeStartTimestamp":{"type":"string","format":"date-time","description":"The outcome starting timestamp in ISO 8601 format"},"flowOutcomeValue":{"type":"string","description":"Flow outcome value, e.g. SUCCESS"}}},"AnalyticsMediaEndpointStat":{"type":"object","properties":{"codecs":{"type":"array","description":"The MIME type(s) of the audio encodings used by the audio streams belonging to this endpoint","items":{"type":"string"}},"discardedPackets":{"type":"integer","format":"int64","description":"The total number of packets received too late or too early, jitter queue overrun or underrun, for all audio streams belonging to this endpoint"},"duplicatePackets":{"type":"integer","format":"int64","description":"The total number of packets received with the same sequence number as another one recently received (window of 64 packets), for all audio streams belonging to this endpoint"},"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"invalidPackets":{"type":"integer","format":"int64","description":"The total number of malformed or not RTP packets, unknown payload type, or discarded probation packets for all audio streams belonging to this endpoint"},"maxLatencyMs":{"type":"integer","format":"int64","description":"The maximum latency experienced by any audio stream belonging to this endpoint, in milliseconds"},"minMos":{"type":"number","format":"double","description":"The lowest estimated average MOS among all the audio streams belonging to this endpoint"},"minRFactor":{"type":"number","format":"double","description":"The lowest R-factor value among all of the audio streams belonging to this endpoint"},"overrunPackets":{"type":"integer","format":"int64","description":"The total number of packets for which there was no room in the jitter queue when it was received, for all audio streams belonging to this endpoint (also counted in discarded)"},"receivedPackets":{"type":"integer","format":"int64","description":"The total number of packets received for all audio streams belonging to this endpoint (includes invalid, duplicate, and discarded packets)"},"underrunPackets":{"type":"integer","format":"int64","description":"The total number of packets received after their timestamp/seqnum has been played out, for all audio streams belonging to this endpoint (also counted in discarded)"}}},"AnalyticsParticipantWithoutAttributes":{"type":"object","properties":{"externalContactId":{"type":"string","description":"External contact identifier"},"externalOrganizationId":{"type":"string","description":"External organization identifier"},"flaggedReason":{"type":"string","description":"Reason for which participant flagged conversation","enum":["general"]},"participantId":{"type":"string","description":"Unique identifier for the participant"},"participantName":{"type":"string","description":"A human readable name identifying the participant"},"purpose":{"type":"string","description":"The participant's purpose","enum":["acd","agent","api","botflow","campaign","customer","dialer","external","fax","group","inbound","ivr","manual","outbound","station","user","voicemail","voicesurveyflow","workflow"]},"teamId":{"type":"string","description":"The team ID the user is a member of"},"userId":{"type":"string","description":"Unique identifier for the user"},"sessions":{"type":"array","description":"List of sessions associated to this participant","items":{"$ref":"#/definitions/AnalyticsSession"}}}},"AnalyticsProperty":{"type":"object","properties":{"property":{"type":"string","description":"User-defined rather than intrinsic system-observed values. These are tagged onto segments by other components within PureCloud or by API users directly. This is the name of the user-defined property."},"propertyType":{"type":"string","description":"Indicates what the data type is (e.g. integer vs string) and therefore how to evaluate what would constitute a match","enum":["bool","integer","real","date","string","uuid"]},"value":{"type":"string","description":"What property value to match against"}}},"AnalyticsProposedAgent":{"type":"object","properties":{"agentRank":{"type":"integer","format":"int32","description":"Proposed agent rank for this conversation from predictive routing (lower is better)"},"proposedAgentId":{"type":"string","description":"Unique identifier for the agent that was proposed by predictive routing"}}},"AnalyticsResolution":{"type":"object","properties":{"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queueId":{"type":"string","description":"The ID of the last queue on which the conversation was handled."},"userId":{"type":"string","description":"The ID of the last user who handled the conversation."},"nNextContactAvoided":{"type":"integer","format":"int64"}}},"AnalyticsScoredAgent":{"type":"object","properties":{"agentScore":{"type":"integer","format":"int32","description":"Assigned agent score for this conversation (0 - 100, higher being better)"},"scoredAgentId":{"type":"string","description":"Unique identifier for the agent that was scored for this conversation"}}},"AnalyticsSession":{"type":"object","properties":{"activeSkillIds":{"type":"array","description":"ID(s) of Skill(s) that are active on the conversation","items":{"type":"string"}},"acwSkipped":{"type":"boolean","description":"Marker for an agent that skipped after call work"},"addressFrom":{"type":"string","description":"The address that initiated an action"},"addressOther":{"type":"string","description":"The email address for the participant on the other side of the email conversation"},"addressSelf":{"type":"string","description":"The email address for the participant on this side of the email conversation"},"addressTo":{"type":"string","description":"The address receiving an action"},"agentAssistantId":{"type":"string","description":"Unique identifier of the active virtual agent assistant"},"agentBullseyeRing":{"type":"integer","format":"int32","description":"Bullseye ring of the targeted agent"},"agentOwned":{"type":"boolean","description":"Flag indicating an agent-owned callback"},"ani":{"type":"string","description":"Automatic Number Identification (caller's number)"},"assignerId":{"type":"string","description":"ID of the user that manually assigned a conversation"},"authenticated":{"type":"boolean","description":"Flag that indicates that the identity of the customer has been asserted as verified by the provider."},"bargedParticipantId":{"type":"string","description":"The participantId being barged in on (if someone (e.g. an agent) is being barged in on, this would correspond to one of the other participantIds present in the conversation)"},"bcc":{"type":"array","description":"Blind carbon copy email address(es)","items":{"type":"string"}},"callbackNumbers":{"type":"array","description":"Callback phone number(s)","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Scheduled callback date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackUserName":{"type":"string","description":"The name of the user requesting a call back"},"cc":{"type":"array","description":"Carbon copy email address(es)","items":{"type":"string"}},"cleared":{"type":"boolean","description":"Flag that indicates that the conversation has been cleared by the customer"},"coachedParticipantId":{"type":"string","description":"The participantId being coached (if someone (e.g. an agent) is being coached, this would correspond to one of the other participantIds present in the conversation)"},"cobrowseRole":{"type":"string","description":"Describes side of the cobrowse (sharer or viewer)"},"cobrowseRoomId":{"type":"string","description":"A unique identifier for a PureCloud cobrowse room"},"deliveryStatus":{"type":"string","description":"The email or SMS delivery status","enum":["DeliveryFailed","DeliverySuccess","Failed","Published","Queued","Read","Received","Sent"]},"deliveryStatusChangeDate":{"type":"string","format":"date-time","description":"Date and time of the most recent delivery status change. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"destinationAddresses":{"type":"array","description":"Destination address(es) of transfers or consults","items":{"type":"string"}},"detectedSpeechEnd":{"type":"string","format":"date-time","description":"Absolute time when the speech ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"detectedSpeechStart":{"type":"string","format":"date-time","description":"Absolute time when the speech started. Date time is represented as an ISO-8601 string. 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id"},"hasJourneyVisitId":{"type":"boolean","description":"Indicates filtering for Journey visit id"},"hasMedia":{"type":"boolean","description":"Indicates filtering for presence of MMS media"},"roleIds":{"type":"array","description":"The role Ids used to filter the view","items":{"type":"string"}},"reportsTos":{"type":"array","description":"The report to user IDs used to filter the view","items":{"type":"string"}},"locationIds":{"type":"array","description":"The location Ids used to filter the view","items":{"type":"string"}},"flowOutTypes":{"type":"array","description":"A list of flow out types","items":{"type":"string"}},"providerList":{"type":"array","description":"A list of providers","items":{"type":"string"}},"callbackNumberList":{"type":"array","description":"A list of callback numbers or substrings of numbers (ex: [\"317\", \"13172222222\"])","items":{"type":"string"}},"callbackInterval":{"type":"string","description":"An interval of time to filter for scheduled callbacks. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"usedRoutingTypes":{"type":"array","description":"A list of routing types used","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"requestedRoutingTypes":{"type":"array","description":"A list of routing types requested","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"hasAgentAssistId":{"type":"boolean","description":"Indicates filtering for agent assist id"},"transcripts":{"type":"array","description":"A list of transcript contents requested","items":{"$ref":"#/definitions/Transcripts"}},"transcriptLanguages":{"type":"array","description":"A list of transcript languages requested","items":{"type":"string"}},"participantPurposes":{"type":"array","description":"A list of participant purpose requested","items":{"type":"string","enum":["internal","external"]}},"showFirstQueue":{"type":"boolean","description":"Indicates filtering for first queue data"},"teamIds":{"type":"array","description":"The team ids used to filter the view data","items":{"type":"string"}},"filterUsersByTeamIds":{"type":"array","description":"The team ids are used to fetch associated users for the view","items":{"type":"string"}},"journeyActionMapIds":{"type":"array","description":"The journey action map ids are used to fetch action maps for the associated view","items":{"type":"string"}},"journeyOutcomeIds":{"type":"array","description":"The journey outcome ids are used to fetch outcomes for the associated view","items":{"type":"string"}},"journeySegmentIds":{"type":"array","description":"The journey segment ids are used to fetch segments for the associated view","items":{"type":"string"}},"journeyActionMapTypes":{"type":"array","description":"The journey action map types are used to filter action map data for the associated view","items":{"type":"string","enum":["webchat","webMessagingOffer","contentOffer","integrationAction","architectFlow","openAction"]}},"developmentRoleList":{"type":"array","description":"The list of development roles used to filter agent development view","items":{"type":"string","enum":["Creator","Facilitator","Attendee"]}},"developmentTypeList":{"type":"array","description":"The list of development types used to filter agent development view","items":{"type":"string","enum":["Informational","Coaching","Assessment","AssessedContent","External"]}},"developmentStatusList":{"type":"array","description":"The list of development status used to filter agent development view","items":{"type":"string","enum":["Planned","Scheduled","InvalidSchedule","InProgress","Completed","NotCompleted"]}},"developmentModuleIds":{"type":"array","description":"The list of development moduleIds used to filter agent development view","items":{"type":"string"}},"developmentActivityOverdue":{"type":"boolean","description":"Indicates filtering for development activities"},"customerSentimentScore":{"description":"The customer sentiment score used to filter the view","$ref":"#/definitions/NumericRange"},"customerSentimentTrend":{"description":"The customer sentiment trend used to filter the view","$ref":"#/definitions/NumericRange"},"flowTransferTargets":{"type":"array","description":"The list of transfer targets used to filter flow data","items":{"type":"string"}},"developmentName":{"type":"string","description":"Filter for development name"},"topicIds":{"type":"array","description":"Represents the topics detected in the transcript","items":{"type":"string"}},"externalTags":{"type":"array","description":"The list of external Tags used to filter conversation data","items":{"type":"string"}},"isNotResponding":{"type":"boolean","description":"Indicates filtering for not responding users"},"isAuthenticated":{"type":"boolean","description":"Indicates filtering for the authenticated chat"},"botIds":{"type":"array","description":"The list of bot IDs used to filter bot views","items":{"type":"string"}},"botVersions":{"type":"array","description":"The list of bot versions used to filter bot views","items":{"type":"string"}},"botMessageTypes":{"type":"array","description":"The list of bot message types used to filter bot views","items":{"type":"string","enum":["Unknown","Phone","SMS","GenesysChatWidget","FacebookMessenger","WeChat","Whatsapp","AppleBusinessChat","Telegram","Slack","Signal","Line","Discord","TwitterDirectMessage","Other"]}},"botProviderList":{"type":"array","description":"The list of bot providers used to filter bot views","items":{"type":"string","enum":["Unknown","Genesys","Amazon","Google","Nuance"]}},"botProductList":{"type":"array","description":"The list of bot products used to filter bot views","items":{"type":"string","enum":["Unknown","GenesysDialogEngine","AmazonLex","GoogleDialogFlow","GoogleDialogFlowResell","GenesysBotFlow","NuanceDlg","GoogleDialogFlowCx","GenesysByob","AmazonLexV2","GoogleDialogFlowCxResell","GoogleSttBotFlow","MicrosoftSttBotFlow"]}},"botRecognitionFailureReasonList":{"type":"array","description":"The list of bot recognition failure reasons used to filter bot views","items":{"type":"string","enum":["Unknown","NoInputCollection","NoInputConfirmation","NoInputDisambiguation","NoMatchCollection","NoMatchConfirmation","NoMatchDisambiguation","MaxWrongMatch"]}},"botIntentList":{"type":"array","description":"The list of bot intents used to filter bot views","items":{"type":"string"}},"botFinalIntentList":{"type":"array","description":"The list of bot final intents used to filter bot views","items":{"type":"string"}},"botSlotList":{"type":"array","description":"The list of bot slots used to filter bot views","items":{"type":"string"}},"botResultList":{"type":"array","description":"The list of bot results used to filter bot views","items":{"type":"string","enum":["Unknown","ExitRequestedByUser","ExitRequestedByBot","ExitError","ExitRecognitionFailure","DisconnectRequestedByUser","DisconnectRequestedByBot","DisconnectSessionExpired","DisconnectError","DisconnectRecognitionFailure","TransferToACD"]}},"blockedReasons":{"type":"array","description":"The list of blocked reason used to filter action map constraints views","items":{"type":"string","enum":["PageUrlConditionsNotMatching","AlreadyExistingOffer","TriggerDateInFuture","MultipleSimultaneousOffers","FrequencyCapping","OfferedOutsideSchedule","ServiceLevelThrottling","NoAvailableAgents"]}},"isRecorded":{"type":"boolean","description":"Indicates filtering for recorded"},"hasEvaluation":{"type":"boolean","description":"Indicates filtering for evaluation"},"hasScoredEvaluation":{"type":"boolean","description":"Indicates filtering for scored evaluation"},"emailDeliveryStatusList":{"type":"array","description":"The list of email delivery statuses used to filter views","items":{"type":"string","enum":["DeliveryFailed","DeliverySuccess","Failed","Published","Queued","Read","Received","Sent"]}},"isAgentOwnedCallback":{"type":"boolean","description":"Indicates filtering for agent owned callback interactions"},"agentCallbackOwnerIds":{"type":"array","description":"The list of callback owners used to filter interactions","items":{"type":"string"}},"transcriptTopics":{"type":"array","description":"The list of transcript topics requested in filter","items":{"$ref":"#/definitions/TranscriptTopics"}},"journeyFrequencyCapReasons":{"type":"array","description":"The list of frequency cap reasons to filter offer constraints","items":{"type":"string"}},"journeyBlockingActionMapIds":{"type":"array","description":"The list of blocking action maps to filter offer constraints","items":{"type":"string"}},"journeyActionTargetIds":{"type":"array","description":"The list of action targets to filter offer constraints","items":{"type":"string"}},"journeyBlockingScheduleGroupIds":{"type":"array","description":"The list of blocking schedule groups to filter offer constraints","items":{"type":"string"}},"journeyBlockingEmergencyScheduleGroupIds":{"type":"array","description":"The list of emergency schedule groups to filter offer constraints","items":{"type":"string"}},"journeyUrlEqualConditions":{"type":"array","description":"The list of url equal conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotEqualConditions":{"type":"array","description":"The list of url not equal conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlStartsWithConditions":{"type":"array","description":"The list of url starts with conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlEndsWithConditions":{"type":"array","description":"The list of url ends with conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlContainsAnyConditions":{"type":"array","description":"The list of url contains any conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotContainsAnyConditions":{"type":"array","description":"The list of url not contains any conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlContainsAllConditions":{"type":"array","description":"The list of url contains all conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotContainsAllConditions":{"type":"array","description":"The list of url not contains all conditions to filter offer constraints","items":{"type":"string"}},"flowMilestoneIds":{"type":"array","description":"The list of flow milestones to filter exports","items":{"type":"string"}},"isAssessmentPassed":{"type":"boolean","description":"Filter to indicate if Agent passed assessment or not"},"conversationInitiators":{"type":"array","description":"The list to filter based on Brands (Bot/User/Agent) or End User who initiated the first message in the conversation","items":{"type":"string"}},"hasCustomerParticipated":{"type":"boolean","description":"Indicates if the customer has participated in an initiated conversation"},"isAcdInteraction":{"type":"boolean","description":"Filter to indicate if interaction was ACD or non-ACD"},"hasFax":{"type":"boolean","description":"Filters to indicate if interaction has FAX"},"dataActionIds":{"type":"array","description":"The list of Data Action IDs ","items":{"type":"string"}},"actionCategoryName":{"type":"string","description":"Deprecated - Please use integrationIds instead"},"integrationIds":{"type":"array","description":"The list of integration IDs for Data Action","items":{"type":"string"}},"responseStatuses":{"type":"array","description":"The list of Response codes for Data Action","items":{"type":"string"}},"availableDashboard":{"type":"string","description":"Filter to indicate the availability of the dashboard is public or private.","enum":["Public","Private"]},"favouriteDashboard":{"type":"boolean","description":"Filter to indicate whether the dashboard is favorite or unfavorite."},"myDashboard":{"type":"boolean","description":"Filter to indicate the dashboard owned by the user."},"stationErrors":{"type":"array","description":"The list of agent errors that are related to station","items":{"type":"string"}},"canonicalContactIds":{"type":"array","description":"The canonical contact ids are used to filter the view","items":{"type":"string"}},"alertRuleIds":{"type":"array","description":"The list of Alert Rule IDs","items":{"type":"string"}},"evaluationFormContextIds":{"type":"array","description":"The list of Evaluation Form Context IDs","items":{"type":"string"}},"evaluationStatuses":{"type":"array","description":"The evaluation statuses that are used to filter the view","items":{"type":"string","enum":["Finished","InProgress","InReview","Pending","Retracted"]}},"workbinIds":{"type":"array","description":"The list of Workbin IDs","items":{"type":"string"}},"worktypeIds":{"type":"array","description":"The list of Worktype IDs","items":{"type":"string"}},"workitemIds":{"type":"array","description":"The list of Workitem IDs","items":{"type":"string"}},"workitemAssigneeIds":{"type":"array","description":"The list of Workitem Assignee IDs","items":{"type":"string"}},"workitemStatuses":{"type":"array","description":"The list of Workitem Statuses IDs","items":{"type":"string"}},"isAnalyzedForSensitiveData":{"type":"boolean","description":"Deprecated - Use hasPciData or hasPiiData instead."},"hasSensitiveData":{"type":"boolean","description":"Deprecated. Use hasPciData or hasPiiData instead."},"hasPciData":{"type":"boolean","description":"Filter to indicate the transcript contains Pci data."},"hasPiiData":{"type":"boolean","description":"Filter to indicate the transcript contains Pii data."},"subPath":{"type":"string","description":"Filter for Sub Path"},"userState":{"type":"string","description":"The user supplied state value in the view","enum":["ActiveAndInactive","Active","Inactive","Deleted"]},"isClearedByCustomer":{"type":"boolean","description":"Filter to indicate if the customer cleared the conversation."},"evaluationAssigneeIds":{"type":"array","description":"The evaluation assignee ids that are used to filter the view.","items":{"type":"string"}},"evaluationAssigned":{"type":"boolean","description":"Filter to indicate that the user has no assigned evaluation."},"assistantIds":{"type":"array","description":"The assistant ids that are used to filter the view.","items":{"type":"string"}},"knowledgeBaseIds":{"type":"array","description":"The knowledge base ids that are used to filter the view.","items":{"type":"string"}},"isParked":{"type":"boolean","description":"Filter to indicate if the interactions are parked."},"agentEmpathyScore":{"description":"The agentEmpathyScore is used to filter the view","$ref":"#/definitions/NumericRange"},"surveyTypes":{"type":"array","description":"The surveyTypes is used to filter the view","items":{"type":"string","enum":["Web","Voice"]}},"surveyResponseStatuses":{"type":"array","description":"The list of Survey Response Status","items":{"type":"string","enum":["Unknown","FullResponse","PartialResponse"]}},"botFlowTypes":{"type":"array","description":"The botFlowTypes is used to filter the view","items":{"type":"string","enum":["Unknown","Bot","DigitalBot","VoiceSurvey"]}},"agentTalkDurationMilliseconds":{"type":"array","description":"The agent talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"customerTalkDurationMilliseconds":{"type":"array","description":"The customer talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"overtalkDurationMilliseconds":{"type":"array","description":"The overtalk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"silenceDurationMilliseconds":{"type":"array","description":"The silence durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acdDurationMilliseconds":{"type":"array","description":"The acd durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"ivrDurationMilliseconds":{"type":"array","description":"The ivr durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"otherDurationMilliseconds":{"type":"array","description":"The other (hold/music) durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"agentTalkPercentage":{"description":"The agent talk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"customerTalkPercentage":{"description":"The customer talk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"overtalkPercentage":{"description":"The overtalk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"silencePercentage":{"description":"The silence percentage used to filter the view","$ref":"#/definitions/NumericRange"},"acdPercentage":{"description":"The acd percentage used to filter the view","$ref":"#/definitions/NumericRange"},"ivrPercentage":{"description":"The ivr percentage used to filter the view","$ref":"#/definitions/NumericRange"},"otherPercentage":{"description":"The other (hold/music percentage used to filter the view","$ref":"#/definitions/NumericRange"},"overtalkInstances":{"description":"The overtalk instance range used to filter the view","$ref":"#/definitions/NumericRange"},"isScreenRecorded":{"type":"boolean","description":"Filter to indicate if the screen is recorded"},"screenMonitorUserIds":{"type":"array","description":"The list of Screen Monitor User Ids","items":{"type":"string"}}}},"Warning":{"type":"object","properties":{"value":{"type":"integer","description":"The value for the warning configuration."},"rangeType":{"type":"string","description":"The range type for the warning configuration.","enum":["OVER","UNDER","BETWEEN"]},"color":{"type":"string","description":"The color for the warning configuration in RGB hexadecimal format (for example \"#FF0000\" represents red)."}}},"Widget":{"type":"object","required":["type"],"properties":{"row":{"type":"integer","description":"The row number for the specific dashboard widget configuration."},"column":{"type":"integer","description":"The column number for the specific dashboard widget configuration."},"title":{"type":"string","description":"The title for the dashboard widget configuration."},"type":{"type":"string","description":"The type of dashboard widget configuration.","enum":["METRIC","CHART","PIE","HEAT_MAP","FREE_TEXT","AGENT_STATUS","REALTIME_ADHERENCE","WEB_CONTENT_URL"]},"metrics":{"type":"array","description":"The list of metrics for the dashboard widget configuration.","items":{"type":"string","enum":["AVG_TALK_TIME","AVG_HOLD_TIME","AVG_ACW_TIME","AVG_WAIT_TIME","AVG_HANDLE_TIME","AVG_ALERT_TIME","AVG_ANSWER_TIME","AVG_ABANDON_TIME","TOTAL_TALK_TIME","TOTAL_HANDLE_TIME","TOTAL_HOLD_TIME","TOTAL_ACW_TIME","TOTAL_ALERT_TIME","MAX_ABANDON_TIME","MAX_WAIT_TIME","MAX_TALK_TIME","MAX_HOLD_TIME","MAX_ACW_TIME","MIN_ABANDON_TIME","MIN_WAIT_TIME","MIN_TALK_TIME","MIN_HOLD_TIME","MIN_ACW_TIME","ALERT_COUNT","OFFERED_COUNT","ABANDONED_COUNT","ABANDONED_PERCENT","SHORT_ABANDONED_COUNT","SHORT_ABANDONED_PERCENT","ABANDONED_NO_SHORT_COUNT","ABANDONED_NO_SHORT_PERCENT","ANSWERED_COUNT","ANSWERED_PERCENT","FLOWOUT_COUNT","FLOWOUT_PERCENT","OUTBOUND_COUNT","OUTBOUND_ATTEMPTED_COUNT","VOICEMAIL_COUNT","HANDLED_COUNT","HELD_COUNT","TRANSFERRED_COUNT","TRANSFERRED_PERCENT","WAITING_CURRENT","INTERACTING_CURRENT","HELD_CURRENT","ALERTING_CURRENT","SERVICE_LEVEL","OVER_SERVICE_LEVEL","ONLINE_AGENTS","AVAILABLE_AGENTS","AWAY_AGENTS","BREAK_AGENTS","MEAL_AGENTS","TRAINING_AGENTS","BUSY_AGENTS","MEETING_AGENTS","SYSTEM_AWAY_AGENTS","OFFLINE_AGENTS","ON_QUEUE_AGENTS","OFF_QUEUE_AGENTS","INTERACTING_AGENTS","ACW_AGENTS","COMMUNICATING_AGENTS","IDLE_AGENTS","NOT_RESPONDING_AGENTS","LONGEST_WAITING","LONGEST_INTERACTING","FLOW_ACTIVE_LONGEST","FLOW_ACTIVE_CURRENT","FLOW_ENTRIES_COUNT","FLOW_TOTAL_DURATION","FLOW_MAX_DURATION","FLOW_AVG_DURATION","FLOW_DISCONNECT_COUNT","FLOW_DISCONNECT_PERCENT","FLOW_TOTAL_DISCONNECT_DURATION","FLOW_AVG_DISCONNECT_DURATION","FLOW_MAX_DISCONNECT_DURATION","FLOW_FLOW_DISCONNECT","FLOW_FLOW_DISCONNECT_PERCENT","FLOW_SYSTEM_ERROR_DISCONNECT","FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT","FLOW_CUSTOMER_DISCONNECT","FLOW_CUSTOMER_DISCONNECT_PERCENT","FLOW_SHORT_DISCONNECT","FLOW_SHORT_DISCONNECT_PERCENT","FLOW_EXIT_COUNT","FLOW_EXIT_PERCENT","FLOW_TOTAL_EXIT_DURATION","FLOW_MAX_EXIT_DURATION","FLOW_AVG_EXIT_DURATION","FLOW_ACD_EXIT_COUNT","FLOW_ACD_EXIT_PERCENT","FLOW_GROUP_EXIT_COUNT","FLOW_GROUP_EXIT_PERCENT","FLOW_NUMBER_EXIT_COUNT","FLOW_NUMBER_EXIT_PERCENT","FLOW_USER_EXIT_COUNT","FLOW_USER_EXIT_PERCENT","FLOW_FLOW_EXIT_COUNT","FLOW_FLOW_EXIT_PERCENT","FLOW_SECURE_FLOW_EXIT_COUNT","FLOW_SECURE_FLOW_EXIT_PERCENT","FLOW_ACD_VOICEMAIL_EXIT_COUNT","FLOW_ACD_VOICEMAIL_EXIT_PERCENT","FLOW_USER_VOICEMAIL_EXIT_COUNT","FLOW_USER_VOICEMAIL_EXIT_PERCENT","FLOW_OUTCOME_COUNT","FLOW_AVG_OUTCOME_DECIMAL","FLOW_OUTCOME_FAILURE_COUNT","FLOW_OUTCOME_FAILURE_PERCENT","FLOW_OUTCOME_SUCCESS_COUNT","FLOW_OUTCOME_SUCCESS_PERCENT","FLOW_OUTCOME_TOTAL_DURATION","FLOW_OUTCOME_MAX_DURATION","FLOW_OUTCOME_AVG_DURATION","FLOW_OUTCOME_MIN_DURATION","OFF_QUEUE_TIME","OFF_QUEUE_PERCENT","AVAILABLE_TIME","AVAILABLE_PERCENT","BUSY_TIME","BUSY_PERCENT","AWAY_TIME","AWAY_PERCENT","BREAK_TIME","BREAK_PERCENT","MEAL_TIME","MEAL_PERCENT","MEETING_TIME","MEETING_PERCENT","TRAINING_TIME","TRAINING_PERCENT","INTERACTING_TIME","INTERACTING_PERCENT","COMMUNICATING_TIME","COMMUNICATING_PERCENT","SYSTEM_AWAY_TIME","SYSTEM_AWAY_PERCENT","ON_QUEUE_TIME","ON_QUEUE_PERCENT","IDLE_TIME","IDLE_PERCENT","NOT_RESPONDING_TIME","NOT_RESPONDING_PERCENT","LOGGED_IN_TIME","OCCUPANCY_PERCENT","MIN_ALERT_TIME","MAX_ALERT_TIME","MIN_HANDLE_TIME","MAX_HANDLE_TIME","MIN_ANSWERED_TIME","MAX_ANSWERED_TIME","MIN_NOT_RESPONDING_TIME","MAX_NOT_RESPONDING_TIME","MET_SERVICE_LEVEL","WFM_ADHERENCE_STATUS","WFM_SCHEDULED_ACTIVITY","WFM_ADHERENCE_DURATION","AGENT_TITLE","AGENT_DEPARTMENT","AGENT_EXTENSION","AGENT_SKILLS","AGENT_LOCATION","AGENT_REPORTS_TO","AGENT_EMAIL","AGENT_ROLE","AGENT_GROUP","AGENT_TIME_IN_STATUS","AGENT_TIME_IN_ROUTING_STATUS","AGENT_STATUS","AGENT_SECONDARY_STATUS","AGENT_ROUTING_STATUS","AGENT_MEDIA_TYPES","ACW_COUNT","ANSWER_TRANSFERRED_PERCENT","FLOW_AVG_MILESTONE_DECIMAL","NOT_RESPONDING_COUNT","AVG_ACW_HANDLED","AVG_CONTACTING_TIME","AVG_DIALING_TIME","AVG_FLOWOUT_TIME","AVG_HOLD_HANDLED","AVG_MONITOR","BLIND_TRANSFER_COUNT","BLIND_TRANSFER_PERCENT","CONNECTED_COUNT","CONSULT_COUNT","CONSULT_TRANSFER_COUNT","CONSULT_TRANSFER_PERCENT","CONTACTING_COUNT","DIALING_COUNT","ERROR_COUNT","EXTERNAL_MEDIA_COUNT","MAX_CONTACTING_TIME","MAX_DIALING_TIME","MAX_FLOWOUT_TIME","FLOW_MILESTONE_COUNT","MIN_FLOWOUT_TIME","MAX_MONITOR","MIN_CONTACTING_TIME","MIN_DIALING_TIME","MIN_MONITOR","MONITOR_COUNT","MEDIA_COUNT","SERVICE_LEVEL_TARGET","SERVICE_LEVEL_TARGET_CURRENT","TALK_COUNT","TOTAL_ABANDON_TIME","TOTAL_NOT_RESPONDING_TIME","TOTAL_CONTACTING","TOTAL_DIALING","TOTAL_MONITOR","TOTAL_WAIT_TIME","WAIT_COUNT","PARK_COUNT","AVG_PARK_TIME","TOTAL_PARK_TIME","MIN_PARK_TIME","MAX_PARK_TIME"]}},"displayText":{"type":"string","description":"The display text for the dashboard widget configuration."},"displayTextColor":{"type":"string","description":"The color of the display text for the dashboard widget configuration in RGB hexadecimal format (for example \"#FF0000\" represents red)."},"webContentUrl":{"type":"string","description":"The external web URL for the dashboard widget configuration."},"splitFilters":{"type":"boolean","description":"Indicates each filter to be displayed individually."},"splitByMediaType":{"type":"boolean","description":"Indicates that data for each media type should be shown individually."},"showLongest":{"type":"boolean","description":"Indicates the display be the longest time."},"displayAsTable":{"type":"boolean","description":"Indicates the widget to be displayed as table."},"showDuration":{"type":"boolean","description":"Indicates the display to include duration."},"sortOrder":{"type":"string","description":"The sort order of the table.","enum":["ascending","descending"]},"sortKey":{"type":"string","description":"The sort key of the table.","enum":["Name","Duration"]},"entityLimit":{"type":"integer","format":"int32","description":"Indicates the limit of displayed entities."},"displayAggregates":{"type":"boolean","description":"Indicates whether to display aggregate across all entity and media type combination."},"isFullWidth":{"type":"boolean","description":"Indicates whether a widget should take the full width of a dashboard or be shown only in a single slot."},"showPercentageChange":{"type":"boolean","description":"Indicates whether a widget should show the percentage diff between two values."},"showProfilePicture":{"type":"boolean","description":"Indicates whether a widget should show the profile picture of an agent."},"filter":{"description":"The filters to be applied for dashboard widget configuration","$ref":"#/definitions/ViewFilter"},"periods":{"type":"array","description":"The list of periods for the dashboard widget configuration","items":{"type":"string","enum":["NONE","CURRENT_HALF_HOUR","TODAY","YESTERDAY","THIS_WEEK","LAST_WEEK","THIS_MONTH","LAST_MONTH","PRIOR_7_DAYS","PAST_7_DAYS_TO_DATE","PRIOR_30_DAYS","PAST_30_DAYS_TO_DATE","PRIOR_3_MONTHS"]}},"mediaTypes":{"type":"array","description":"The list of media types for the dashboard widget configuration","items":{"type":"string","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]}},"warnings":{"type":"array","description":"List of warnings for dashboard widget configuration","items":{"$ref":"#/definitions/Warning"}},"showTimeInStatus":{"type":"boolean","description":"Indicates the show time in status of a widget configuration."},"showOfflineAgents":{"type":"boolean","description":"Indicates to show offline agent widget."},"selectedStatuses":{"type":"array","description":"Indicates the selected statuses used to filter the agent widget in the dashboard.","items":{"type":"string","enum":["Available","Away","Busy","Break","Meeting","Training","Meal","SystemAway","OnQueue","Interacting","NotResponding","Idle","Communicating","OffQueue","Online","Offline"]}}}},"Empty":{"type":"object"},"DashboardConfigurationBulkRequest":{"type":"object","required":["dashboardConfigurationIds"],"properties":{"dashboardConfigurationIds":{"type":"array","description":"The user supplied dashboard configuration ids","items":{"type":"string"}}}},"DashboardConfigurationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DashboardConfiguration"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DashboardConfigurationQueryRequest":{"type":"object","required":["dashboardConfigurationIds"],"properties":{"dashboardConfigurationIds":{"type":"array","description":"The user supplied dashboard configuration ids","items":{"type":"string"}},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response. The max is 25"},"sortBy":{"type":"string","description":"The order in which response will be sorted","enum":["Asc","Desc"]}}},"DashboardUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dashboardCount":{"type":"integer","format":"int32","description":"The count of dashboards for the user"},"publicDashboardCount":{"type":"integer","format":"int32","description":"The count of public dashboards for the user"},"state":{"type":"string","description":"The state of the user","enum":["active","inactive"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DashboardUserListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DashboardUser"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ReportingExportJobResponse":{"type":"object","required":["createdDateTime","exportFormat","filter","interval","locale","modifiedDateTime","percentageComplete","period","read","runId","status","timeZone","viewType"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"runId":{"type":"string","description":"The unique run id of the export schedule execute"},"status":{"type":"string","description":"The current status of the export request","enum":["SUBMITTED","RUNNING","CANCELLING","CANCELLED","COMPLETED","COMPLETED_WITH_PARTIAL_RESULTS","FAILED"]},"timeZone":{"type":"string","description":"The requested timezone of the exported data. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"},"exportFormat":{"type":"string","description":"The requested format of the exported data","enum":["CSV","PDF"]},"interval":{"type":"string","description":"The time period used to limit the the exported data. Intervals are represented as an ISO-8601 string. 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Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ssZ/YYYY-MM-DDThh:mm:ssZ"},"serviceName":{"type":"string","description":"Name of the service to query audits for."},"filters":{"type":"array","description":"Additional filters for the query.","items":{"$ref":"#/definitions/AuditQueryFilter"}},"sort":{"type":"array","description":"Sort parameter for the query.","items":{"$ref":"#/definitions/AuditQuerySort"}}}},"AuditLogMessage":{"type":"object","properties":{"id":{"type":"string","description":"Id of the audit message."},"userHomeOrgId":{"type":"string","description":"Home Organization Id associated with this audit message."},"user":{"description":"User associated with this audit message.","$ref":"#/definitions/DomainEntityRef"},"client":{"description":"Client associated with this audit message.","$ref":"#/definitions/AddressableEntityRef"},"remoteIp":{"type":"array","description":"List of IP addresses of systems that originated or handled the request.","items":{"type":"string"}},"serviceName":{"type":"string","description":"Name of the service that logged this audit message."},"level":{"type":"string","description":"Level of this audit message, USER or SYSTEM.","enum":["USER","SYSTEM","GENESYS_INTERNAL"]},"eventDate":{"type":"string","format":"date-time","description":"Date and time of when the audit message was logged. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"message":{"description":"Message describing the event being audited.","$ref":"#/definitions/MessageInfo"},"action":{"type":"string","description":"Action that took place."},"entity":{"description":"Entity that was impacted.","$ref":"#/definitions/DomainEntityRef"},"entityType":{"type":"string","description":"Type of the entity that was impacted."},"status":{"type":"string","description":"Status of the event being audited","enum":["SUCCESS","FAILURE","WARNING"]},"application":{"type":"string","description":"Name of the application used to perform the audit's action"},"initiatingAction":{"description":"Id and action of the audit initiating the transaction","$ref":"#/definitions/InitiatingAction"},"transactionInitiator":{"type":"boolean","description":"Whether the current audit is the initiator of the transaction"},"propertyChanges":{"type":"array","description":"List of properties that were changed and changes made to those properties.","items":{"$ref":"#/definitions/PropertyChange"}},"context":{"type":"object","description":"Additional context for this message.","additionalProperties":{"type":"string"}},"entityChanges":{"type":"array","description":"List of entities that were changed and changes made to those entities.","items":{"$ref":"#/definitions/EntityChange"}}}},"AuditQueryExecutionResultsResponse":{"type":"object","properties":{"id":{"type":"string","description":"Id of the audit query execution request."},"pageSize":{"type":"integer","format":"int32","description":"Number of results in a page."},"cursor":{"type":"string","description":"Optional cursor to indicate where to resume the results."},"entities":{"type":"array","description":"List of audit messages.","items":{"$ref":"#/definitions/AuditLogMessage"}}}},"EntityChange":{"type":"object","properties":{"entityId":{"type":"string","description":"Id of the entity that was changed"},"entityName":{"type":"string","description":"Name of the entity that was changed"},"entityType":{"type":"string","description":"Type of the entity that was changed"},"oldValues":{"type":"array","description":"Previous values for the entity.","items":{"type":"string"}},"newValues":{"type":"array","description":"New values for the entity.","items":{"type":"string"}}}},"InitiatingAction":{"type":"object","properties":{"transactionId":{"type":"string","description":"Id of the audit initiating the transaction"},"actionContext":{"type":"string","description":"Action of the audit initiating the transaction"}}},"MessageInfo":{"type":"object","properties":{"localizableMessageCode":{"type":"string","description":"Key that can be used to localize the message."},"message":{"type":"string","description":"Description of the message."},"messageWithParams":{"type":"string","description":"Message with template fields for variable replacement."},"messageParams":{"type":"object","description":"Map with fields for variable replacement.","additionalProperties":{"type":"string"}}}},"PropertyChange":{"type":"object","properties":{"property":{"type":"string","description":"The property that was changed"},"oldValues":{"type":"array","description":"Previous values for the property.","items":{"type":"string"}},"newValues":{"type":"array","description":"New values for the property.","items":{"type":"string"}}}},"AuditRealtimeQueryResultsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuditLogMessage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"pageCount":{"type":"integer","format":"int32"}}},"AuditRealtimeQueryRequest":{"type":"object","required":["interval"],"properties":{"interval":{"type":"string","description":"Date and time range of data to query. 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For example: YYYY-MM-DDThh:mm:ssZ/YYYY-MM-DDThh:mm:ssZ"},"serviceName":{"type":"string","description":"Name of the service to query audits for."},"filters":{"type":"array","description":"Additional filters for the query.","items":{"$ref":"#/definitions/AuditQueryFilter"}},"sort":{"type":"array","description":"Sort parameter for the query.","items":{"$ref":"#/definitions/AuditQuerySort"}},"pageNumber":{"type":"integer","format":"int32","description":"Page number"},"pageSize":{"type":"integer","format":"int32","description":"Page size"}}},"AuditRealtimeRelatedResultsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuditLogMessage"}}}},"AuditRealtimeRelatedRequest":{"type":"object","required":["auditId"],"properties":{"auditId":{"type":"string","description":"The id of the audit of which related audits will be retrieved."},"trustorOrgId":{"type":"string","description":"The id of the trustor org to which the audit belongs. 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Defaults to 300 seconds."}}},"CannedResponseLibraries":{"type":"object","properties":{"libraryIds":{"type":"array","description":"Set of canned response library IDs associated with the queue only when mode is SelectedOnly.","uniqueItems":true,"items":{"type":"string"}},"mode":{"type":"string","description":"The association mode of canned response libraries to queue","enum":["All","SelectedOnly","None"]}}},"ConditionalGroupRouting":{"type":"object","properties":{"rules":{"type":"array","description":"The set of rules to be executed for each conversation","items":{"$ref":"#/definitions/ConditionalGroupRoutingRule"}}}},"ConditionalGroupRoutingRule":{"type":"object","properties":{"queue":{"description":"The queue being evaluated for this rule. 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For the final rule, this is ignored, so need not be specified."}}},"DirectRouting":{"type":"object","properties":{"callMediaSettings":{"description":"Direct Routing Settings specific to Call media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"emailMediaSettings":{"description":"Direct Routing Settings specific to Email media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"messageMediaSettings":{"description":"Direct Routing Settings specific to Message media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"backupQueueId":{"type":"string","description":"ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. 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When true the disconnect has to be done manually. When false a conversation will be disconnected by the system after every action"},"imapFolder":{"type":"string","description":"Imap folder routed to this route"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MediaSettings":{"type":"object","properties":{"enableAutoAnswer":{"type":"boolean","description":"Indicates if auto-answer is enabled for the given media type or subtype (default is false). 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"keydataSummary":{"type":"string","description":"key data summary (base 64 encoded public key)"},"user":{"description":"user that requested generation of public key","$ref":"#/definitions/User"},"localEncryptionConfiguration":{"description":"Local configuration","$ref":"#/definitions/LocalEncryptionConfiguration"},"keyConfigurationType":{"type":"string","description":"Key type used in this configuration","enum":["KmsSymmetric","LocalKeyManager","Native","None"]},"kmsKeyArn":{"type":"string","description":"ARN of internal key to be wrapped by AWS KMS Symmetric key"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EncryptionKeyEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EncryptionKey"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"LocalEncryptionConfiguration":{"type":"object","required":["apiId","apiKey","url"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"url":{"type":"string","description":"The url for decryption. This must specify the path to where Purecloud can requests decryption"},"apiId":{"type":"string","description":"The api id for Hawk Authentication."},"apiKey":{"type":"string","description":"The api shared symmetric key used for hawk authentication"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KeyRotationSchedule":{"type":"object","required":["period"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"period":{"type":"string","description":"Value to set schedule to","enum":["DISABLED","DAILY","WEEKLY","MONTHLY","YEARLY"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LocalEncryptionKeyRequest":{"type":"object","required":["configId","keypairId","publicKey"],"properties":{"configId":{"type":"string","description":"The local configuration id that contains metadata on private local service"},"publicKey":{"type":"string","description":"Base 64 encoded public key, generated by the local service."},"keypairId":{"type":"string","description":"The key pair id from the local service."}}},"RecordingEncryptionConfiguration":{"type":"object","required":["keyConfigurationType","url"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"When keyConfigurationType is LocalKeyManager, this should be the url for decryption and must specify the path to where GenesysCloud can requests decryption. 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Null if keyConfigurationType is KmsSymmetric"},"keyConfigurationType":{"type":"string","description":"Type should be LocalKeyManager or KmsSymmetric when create or update Key configurations; 'Native' for disabling configuration.","enum":["KmsSymmetric","LocalKeyManager","Native","None"]},"lastError":{"description":"The error message related to the configuration","$ref":"#/definitions/ErrorBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingEncryptionConfigurationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingEncryptionConfiguration"}},"selfUri":{"type":"string","format":"uri"}}},"BulkDeleteResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/BulkResponseResultVoidEntity"}},"errorCount":{"type":"integer","format":"int32"},"errorIndexes":{"type":"array","items":{"type":"integer","format":"int32"}}}},"BulkError":{"type":"object","properties":{"message":{"type":"string","description":"Error message of the bulk operation result."},"code":{"type":"string","description":"Error code of the bulk operation result."}}},"BulkErrorDetail":{"type":"object","properties":{"fieldName":{"type":"string"},"value":{"type":"string"},"message":{"type":"string"}}},"BulkErrorEntity":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"},"status":{"type":"integer","format":"int32"},"retryable":{"type":"boolean"},"entity":{"$ref":"#/definitions/Entity"},"details":{"type":"array","items":{"$ref":"#/definitions/BulkErrorDetail"}}}},"BulkResponseResultVoidEntity":{"type":"object","properties":{"id":{"type":"string"},"success":{"type":"boolean"},"entity":{"$ref":"#/definitions/Void"},"error":{"$ref":"#/definitions/BulkErrorEntity"}}},"Void":{"type":"object"},"BulkIdsRequest":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ExternalContactsEntity"}}}},"ExternalContactsEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true}}},"BulkContactsResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/BulkResponseResultExternalContactExternalContact"}},"errorCount":{"type":"integer","format":"int32"},"errorIndexes":{"type":"array","items":{"type":"integer","format":"int32"}}}},"BulkErrorExternalContact":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"},"status":{"type":"integer","format":"int32"},"retryable":{"type":"boolean"},"entity":{"$ref":"#/definitions/ExternalContact"},"details":{"type":"array","items":{"$ref":"#/definitions/BulkErrorDetail"}}}},"BulkResponseResultExternalContactExternalContact":{"type":"object","properties":{"id":{"type":"string"},"success":{"type":"boolean"},"entity":{"$ref":"#/definitions/ExternalContact"},"error":{"$ref":"#/definitions/BulkErrorExternalContact"}}},"ContactAddress":{"type":"object","properties":{"address1":{"type":"string"},"address2":{"type":"string"},"city":{"type":"string"},"state":{"type":"string"},"postalCode":{"type":"string"},"countryCode":{"type":"string"}}},"ContactAddressableEntityRef":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"ContactIdentifier":{"type":"object","required":["type","value"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of this identifier","enum":["SocialLine","SocialFacebook","SocialTwitter","SocialWhatsapp","Email","Phone","Cookie","ExternalId"]},"value":{"type":"string","description":"The string value of the identifier. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"jsonSchema":{"example":"{\n \"appliesTo\": [\n \"CONTACT\"\n ],\n \"jsonSchema\": {\n \"title\": \"Example schema\",\n \"description\": \"Uses all of the core types for illustrative purposes\",\n \"properties\": {\n \"field1_text\": {\n \"title\": \"Field 1\",\n \"description\": \"field1\",\n \"allOf\": [ { \"$ref\": \"#/definitions/text\" } ],\n \"minLength\": 0,\n \"maxLength\": 39\n },\n \"field2_longtext\": {\n \"title\": \"Field 2\",\n \"description\": \"field2\",\n \"allOf\": [ { \"$ref\": \"#/definitions/longtext\" } ],\n \"minLength\": 0,\n \"maxLength\": 1000\n },\n \"field3_enum\": {\n \"title\": \"Field 3\",\n \"description\": \"Field 3\",\n \"allOf\": [ { \"$ref\": \"#/definitions/enum\" } ],\n \"enum\": [\n \"enum1\",\n \"enum2\"\n ]\n },\n \"field4_identifier\": {\n \"title\": \"field4\",\n \"description\": \"Field 4\",\n \"allOf\": [ { \"$ref\": \"#/definitions/identifier\" } ],\n \"minLength\": 0,\n \"maxLength\": 37\n },\n \"field5_integer\": {\n \"title\": \"field5\",\n \"description\": \"Field 5\",\n \"allOf\": [ { \"$ref\": \"#/definitions/integer\" } ],\n \"minimum\": 1,\n \"maximum\": 24\n },\n \"field6_number\": {\n \"title\": \"field6\",\n \"description\": \"Field 6\",\n \"allOf\": [ { \"$ref\": \"#/definitions/number\" } ],\n \"minimum\": 2.7,\n \"maximum\": 31.3\n },\n \"field7_date\": {\n \"title\": \"field7\",\n \"description\": \"Field 7\",\n \"allOf\": [ { \"$ref\": \"#/definitions/date\"}]\n },\n \"field8_datetime\": {\n \"title\": \"field8\",\n \"description\": \"Field 8\",\n \"allOf\": [ { \"$ref\": \"#/definitions/datetime\"}]\n },\n \"field9_checkbox\": {\n \"title\": \"field9\",\n \"description\": \"Field 9\",\n \"allOf\": [ { \"$ref\": \"#/definitions/checkbox\"}]\n },\n \"field10_tag\": {\n \"title\": \"field10\",\n \"description\": \"Field 10\",\n \"allOf\": [ { \"$ref\": \"#/definitions/tag\" } ],\n \"items\": {\n \"minLength\": 1,\n \"maxLength\": 20\n },\n \"minItems\": 0,\n \"maxItems\": 10,\n \"uniqueItems\": true\n }\n },\n \"$schema\": \"http://json-schema.org/draft-04/schema#\"\n }\n}","description":"A JSON schema defining the extension to the built-in entity type.","$ref":"#/definitions/JsonSchemaDocument"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExternalContact":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"firstName":{"type":"string","description":"The first name of the contact."},"middleName":{"type":"string"},"lastName":{"type":"string","description":"The last name of the contact."},"salutation":{"type":"string"},"title":{"type":"string"},"workPhone":{"$ref":"#/definitions/PhoneNumber"},"cellPhone":{"$ref":"#/definitions/PhoneNumber"},"homePhone":{"$ref":"#/definitions/PhoneNumber"},"otherPhone":{"$ref":"#/definitions/PhoneNumber"},"workEmail":{"type":"string"},"personalEmail":{"type":"string"},"otherEmail":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"twitterId":{"$ref":"#/definitions/TwitterId"},"lineId":{"$ref":"#/definitions/LineId"},"whatsAppId":{"$ref":"#/definitions/WhatsAppId"},"facebookId":{"$ref":"#/definitions/FacebookId"},"modifyDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"externalOrganization":{"$ref":"#/definitions/ExternalOrganization"},"surveyOptOut":{"type":"boolean"},"externalSystemUrl":{"type":"string","description":"A string that identifies an external system-of-record resource that may have more detailed information on the contact. It should be a valid URL (including the http/https protocol, port, and path [if any]). The value is automatically trimmed of any leading and trailing whitespace."},"schema":{"description":"The schema defining custom fields for this contact","$ref":"#/definitions/DataSchema"},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by schemaId and schemaVersion.","additionalProperties":{"type":"object"}},"externalDataSources":{"type":"array","description":"Links to the sources of data (e.g. one source might be a CRM) that contributed data to this record. Read-only, and only populated when requested via expand param.","readOnly":true,"items":{"$ref":"#/definitions/ExternalDataSource"}},"type":{"type":"string","description":"The type of contact","readOnly":true,"enum":["Ephemeral","Identified","Curated"]},"canonicalContact":{"description":"The contact at the head of the merge tree. If null, this contact is not a part of any merge.","readOnly":true,"$ref":"#/definitions/ContactAddressableEntityRef"},"mergeSet":{"type":"array","description":"The set of all contacts that are a part of the merge tree. If null, this contact is not a part of any merge.","readOnly":true,"items":{"$ref":"#/definitions/ContactAddressableEntityRef"}},"mergeOperation":{"description":"Information about the merge history of this contact. If null, this contact is not a part of any merge.","readOnly":true,"$ref":"#/definitions/MergeOperation"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExternalDataSource":{"type":"object","properties":{"platform":{"type":"string","description":"The platform that was the source of the data. Example: a CRM like SALESFORCE.","enum":["SALESFORCE"]},"url":{"type":"string","description":"An URL that links to the source record that contributed data to the associated entity."}},"description":"Describes a link to a record in an external system that contributed data to a Relate record"},"ExternalId":{"type":"object","properties":{"externalSource":{"$ref":"#/definitions/ExternalSource"},"value":{"type":"string"}}},"ExternalOrganization":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string","description":"The name of the company."},"companyType":{"type":"string"},"industry":{"type":"string"},"primaryContactId":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"phoneNumber":{"$ref":"#/definitions/PhoneNumber"},"faxNumber":{"$ref":"#/definitions/PhoneNumber"},"employeeCount":{"type":"integer","format":"int64"},"revenue":{"type":"integer","format":"int64"},"tags":{"type":"array","items":{"type":"string"}},"websites":{"type":"array","items":{"type":"string"}},"tickers":{"type":"array","items":{"$ref":"#/definitions/Ticker"}},"twitterId":{"$ref":"#/definitions/TwitterId"},"externalSystemUrl":{"type":"string","description":"A string that identifies an external system-of-record resource that may have more detailed information on the organization. It should be a valid URL (including the http/https protocol, port, and path [if any]). The value is automatically trimmed of any leading and trailing whitespace."},"modifyDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"trustor":{"$ref":"#/definitions/Trustor"},"schema":{"description":"The schema defining custom fields for this contact","$ref":"#/definitions/DataSchema"},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by schemaId and schemaVersion.","additionalProperties":{"type":"object"}},"externalDataSources":{"type":"array","description":"Links to the sources of data (e.g. one source might be a CRM) that contributed data to this record. 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Each scopedId is specific to a page or app that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/FacebookScopedId"}},"displayName":{"type":"string","description":"The displayName of this person's Facebook account. Roughly translates to user.first_name + ' ' + user.last_name in the Facebook API."}},"description":"User information for a Facebook user interacting with a page or app"},"FacebookScopedId":{"type":"object","properties":{"scopedId":{"type":"string","description":"The unique page/app-specific scopedId for the user"}},"description":"Scoped ID for a Facebook user interacting with a page or app"},"InstagramId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of scopedIds that this person has. Each scopedId is specific to an Instagram page or app that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/InstagramScopedId"}},"displayName":{"type":"string","description":"The displayName of the person who owns this Instagram account"}},"description":"User information for an Instagram account"},"InstagramScopedId":{"type":"object","properties":{"scopedId":{"type":"string","description":"The unique page/app-specific scopedId for the user"}},"description":"Scoped ID for an Instagram user interacting with a page or app"},"JsonSchemaDocument":{"type":"object","properties":{"id":{"type":"string"},"$schema":{"type":"string"},"title":{"type":"string"},"description":{"type":"string"},"type":{"type":"string"},"required":{"type":"array","items":{"type":"string"}},"properties":{"type":"object","additionalProperties":{"type":"object"}},"additionalProperties":{"type":"object"}},"description":"A JSON Schema document."},"LineId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of Line userIds that this person has. Each userId is specific to the Line channel that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/LineUserId"}},"displayName":{"type":"string","description":"The displayName of this person's account in Line"}},"description":"User information for a Line account"},"LineUserId":{"type":"object","properties":{"userId":{"type":"string","description":"The unique channel-specific userId for the user"}},"description":"Channel-specific User ID for Line accounts"},"LinkConfiguration":{"type":"object","properties":{"uriTemplate":{"type":"string"}}},"MergeOperation":{"type":"object","properties":{"sourceContact":{"description":"The source contact for the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"targetContact":{"description":"The target contact for the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"resultingContact":{"description":"The contact created as a result of the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"OrgUser":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user. The current version can be obtained with a GET on the user before doing a PATCH."},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"preferredName":{"type":"string","description":"Preferred full name of the agent"},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"integrationPresence":{"description":"Integration presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Profile skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"team":{"description":"The team the user is a member of","readOnly":true,"$ref":"#/definitions/Team"},"skills":{"type":"array","description":"Routing (ACD) skills possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingSkill"}},"languages":{"type":"array","description":"Routing (ACD) languages possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingLanguage"}},"acdAutoAnswer":{"type":"boolean","description":"acd auto answer"},"languagePreference":{"type":"string","description":"preferred language by the user","readOnly":true},"lastTokenIssued":{"$ref":"#/definitions/OAuthLastTokenIssued"},"dateLastLogin":{"type":"string","format":"date-time","description":"The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"organization":{"$ref":"#/definitions/Organization"}}},"PhoneNumber":{"type":"object","properties":{"display":{"type":"string","description":"The displayed form of the phone number string. Users should input the phone number in this field, but it will be altered by the API on write. If the phone number can be read as E164, the value will be replaced with international formatted-version of the number. If the number cannot be read as E164, the value will be preserved as-is. In both cases, the provided input string will be copied to the userInput field."},"extension":{"type":"integer","format":"int64","description":"An optional extension for the provided phone number."},"acceptsSMS":{"type":"boolean","description":"Whether this phone number can accept SMS messages."},"normalizationCountryCode":{"type":"string","description":"The country code that will be used for E164 conversion of a provided phone number. If the country code is omitted from the provided phone number, the country code provided in this field will be used during the E164 conversion attempt. If this field is left empty, the default country code for any provided phone number that does not explicitly include a country code is assumed to be +1 (North America)."},"userInput":{"type":"string","description":"The user-inputted phone number string that was provided to the display field on write. This field is not user-writeable and will always be set by the system."},"e164":{"type":"string","description":"The E164-formatted form of the provided phone number. This field is not user-writeable and will only be set when the provided phone number could be read as E164."},"countryCode":{"type":"string","description":"The detected country code from the provided phone number. This field is not user-writeable and will only be set when the provided phone number could be read as E164."}}},"Ticker":{"type":"object","required":["exchange","symbol"],"properties":{"symbol":{"type":"string","description":"The ticker symbol for this organization. Example: ININ, AAPL, MSFT, etc."},"exchange":{"type":"string","description":"The exchange for this ticker symbol. 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Will be null until the communication disconnects.","enum":["endpoint","endpoint.donotdisturb","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"Callback":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback. 0 means the automatic placement is disabled."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"callerId":{"type":"string","description":"The phone number displayed to recipients of the phone call. The value should conform to the E164 format."},"callerIdName":{"type":"string","description":"The name displayed to recipients of the phone call."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"Cobrowsesession":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transport.failure","error","peer","other","spam","uncallable"]},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock (milliseconds since 1970-01-01 00:00:00 UTC). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the co-browse session."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Conversation":{"type":"object","required":["participants","startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"externalTag":{"type":"string","description":"The external tag associated with the conversation."},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"address":{"type":"string","description":"The address of the conversation as seen from an external participant. For phone calls this will be the DNIS for inbound calls and the ANI for outbound calls. For other media types this will be the address of the destination participant for inbound and the address of the initiating participant for outbound."},"participants":{"type":"array","description":"The list of all participants in the conversation.","items":{"$ref":"#/definitions/Participant"}},"conversationIds":{"type":"array","description":"A list of conversations to merge into this conversation to create a conference. This field is null except when being used to create a conference.","items":{"type":"string"}},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.","enum":["ACTIVE","PAUSED","NONE"]},"state":{"type":"string","description":"The conversation's state","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"divisions":{"type":"array","description":"Identifiers of divisions associated with this conversation","items":{"$ref":"#/definitions/ConversationDivisionMembership"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationChat":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"roomId":{"type":"string","description":"The room id for the chat."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"direction":{"type":"string","description":"The direction of the chat","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","error","peer","other","uncallable","timeout"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"avatarImageUrl":{"type":"string","description":"If available, the URI to the avatar image of this communication."},"journeyContext":{"description":"A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"ConversationDivisionMembership":{"type":"object","properties":{"division":{"description":"A division the conversation belongs to.","$ref":"#/definitions/DomainEntityRef"},"entities":{"type":"array","description":"The entities on the conversation within the division. These are the users, queues, work flows, etc. that can be on conversations and and be assigned to different divisions.","items":{"$ref":"#/definitions/DomainEntityRef"}}}},"ConversationMessageMetadata":{"type":"object","properties":{"type":{"type":"string","description":"Message type.","enum":["Text","Structured","Receipt","Event","Message","Unknown"]},"events":{"type":"array","description":"List of events metadata","items":{"$ref":"#/definitions/ConversationMessageMetadataEvent"}},"content":{"type":"array","description":"List of message content","items":{"$ref":"#/definitions/ConversationMessageMetadataContent"}}},"description":"Metadata information about a message."},"ConversationMessageMetadataContent":{"type":"object","properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","ButtonResponse","Story","Mention","Card","Carousel","Text","QuickReplyV2","Unknown"]},"subType":{"type":"string","description":"Content subtype","enum":["Image","Video","Audio","File","Link","Mention","Reply","Button","QuickReply","Postback","Unknown"]}},"description":"Metadata information about a message content."},"ConversationMessageMetadataEvent":{"type":"object","properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["CoBrowse","Typing","Presence","Video","Unknown"]},"subType":{"type":"string","description":"Event subtype","enum":["On","Join","Offering","OfferingExpired","OfferingAccepted","OfferingRejected","Disconnect","Clear","SignIn","Unknown"]}},"description":"Metadata information about a message event."},"ConversationQueueMediaSettings":{"type":"object","properties":{"alertingTimeoutSeconds":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"autoAnswerAlertToneSeconds":{"type":"number","format":"double","description":"Specifies the duration of the alerting sound to be played for auto answered interactions."},"manualAnswerAlertToneSeconds":{"type":"number","format":"double","description":"Specifies the duration of the alerting sound to be played for manually answered interactions."},"enableAutoAnswer":{"type":"boolean","description":"Flag to indicate if auto answer is enabled for the given media type or media subtype."}}},"ConversationReference":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"ConversationRoutingData":{"type":"object","properties":{"queue":{"description":"The queue to use for routing decisions","$ref":"#/definitions/AddressableEntityRef"},"language":{"description":"The language to use for routing decisions","$ref":"#/definitions/AddressableEntityRef"},"priority":{"type":"integer","format":"int32","description":"The priority of the conversation to use for routing decisions"},"skills":{"type":"array","description":"The skills to use for routing decisions","items":{"$ref":"#/definitions/AddressableEntityRef"}},"scoredAgents":{"type":"array","description":"A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents","items":{"$ref":"#/definitions/ScoredAgent"}},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"}}},"DialerPreview":{"type":"object","properties":{"id":{"type":"string"},"contactId":{"type":"string","description":"The contact associated with this preview data pop"},"contactListId":{"type":"string","description":"The contactList associated with this preview data pop."},"campaignId":{"type":"string","description":"The campaignId associated with this preview data pop."},"phoneNumberColumns":{"type":"array","description":"The phone number columns associated with this campaign","items":{"$ref":"#/definitions/PhoneNumberColumn"}},"callbackAutoAnswer":{"type":"boolean","description":"Whether or not to auto answer the callback"}}},"DisconnectReason":{"type":"object","properties":{"type":{"type":"string","description":"Disconnect reason protocol type.","enum":["q850","sip"]},"code":{"type":"integer","format":"int32","description":"Protocol specific reason code. See the Q.850 and SIP specs."},"phrase":{"type":"string","description":"Human readable English description of the disconnect reason."}}},"Disposition":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the disposition. Either a platform predefined value, or the name of the disposition in the disposition table.."},"analyzer":{"type":"string","description":"The final media analyzer result that triggered the disposition result, if any."},"dispositionParameters":{"description":"Contains various parameters related to call analysis.","$ref":"#/definitions/DispositionParameters"},"detectedSpeechStart":{"type":"string","format":"date-time","description":"Absolute time when the speech started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"detectedSpeechEnd":{"type":"string","format":"date-time","description":"Absolute time when the speech ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"DispositionParameters":{"type":"object","properties":{"adjustableLiveSpeakerDetection":{"description":"ALSD evaluation inputs and output (isPersonalLikely) of the ALSD detector the last time it ran on the call (could be multiple times)","$ref":"#/definitions/AdjustableLiveSpeakerDetection"}}},"Email":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected","none","parked","transmitting"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","connected","disconnected","none","parked","transmitting"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"subject":{"type":"string","description":"The subject for the initial email that started this conversation."},"messagesSent":{"type":"integer","format":"int32","description":"The number of email messages sent by this participant."},"segments":{"type":"array","description":"The time line of the participant's email, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the email","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the email was placed on hold in the cloud clock if the email is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}},"spam":{"type":"boolean","description":"Indicates if the inbound email was marked as spam."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"Evaluation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"$ref":"#/definitions/ConversationReference"},"evaluationForm":{"description":"Evaluation form used for evaluation.","$ref":"#/definitions/EvaluationForm"},"evaluator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"calibration":{"$ref":"#/definitions/Calibration"},"status":{"type":"string","enum":["PENDING","INPROGRESS","FINISHED","INREVIEW","RETRACTED"]},"answers":{"$ref":"#/definitions/EvaluationScoringSet"},"agentHasRead":{"type":"boolean"},"assignee":{"$ref":"#/definitions/User"},"assigneeApplicable":{"type":"boolean","description":"Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable."},"releaseDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"assignedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"changedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"revisionCreatedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queue":{"$ref":"#/definitions/Queue"},"mediaType":{"type":"array","description":"List of different communication types used in conversation.","items":{"type":"string","enum":["CALL","CALLBACK","CHAT","COBROWSE","EMAIL","MESSAGE","SOCIAL_EXPRESSION","VIDEO","SCREENSHARE"]}},"rescore":{"type":"boolean","description":"Is only true when evaluation is re-scored."},"conversationDate":{"type":"string","format":"date-time","description":"Date of conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationEndDate":{"type":"string","format":"date-time","description":"End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"neverRelease":{"type":"boolean","description":"Signifies if the evaluation is never to be released. This cannot be set true if release date is also set."},"assigned":{"type":"boolean","description":"Set to false to unassign the evaluation. This cannot be set to false when assignee is also set."},"dateAssigneeChanged":{"type":"string","format":"date-time","description":"Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"resourceId":{"type":"string","description":"Only used for email evaluations. Will be null for all other evaluations."},"resourceType":{"type":"string","description":"The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.","enum":["EMAIL"]},"redacted":{"type":"boolean","description":"Is only true when the user making the request does not have sufficient permissions to see evaluation"},"agentTeam":{"description":"Team of the evaluation agent","$ref":"#/definitions/Team"},"isScoringIndex":{"type":"boolean"},"authorizedActions":{"type":"array","description":"List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit","items":{"type":"string"}},"hasAssistanceFailed":{"type":"boolean","description":"Is true when evaluation assistance didn't execute successfully"},"evaluationSource":{"description":"The source that created the evaluation.","readOnly":true,"$ref":"#/definitions/EvaluationSource"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationQuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float","description":"Score of all questions in the group"},"maxTotalScore":{"type":"number","format":"float","description":"Maximum possible score of all questions in the group"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question group that does not have any answers. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"totalCriticalScore":{"type":"number","format":"float","description":"Score of only the critical questions in the group"},"maxTotalCriticalScore":{"type":"number","format":"float","description":"Maximum possible score of only the critical questions in the group"},"totalNonCriticalScore":{"type":"number","format":"float","description":"Score of only the non critical questions in the group"},"maxTotalNonCriticalScore":{"type":"number","format":"float","description":"Maximum possible score of only the non critical questions in the group"},"totalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of all questions in the group"},"maxTotalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of all questions in the group"},"totalCriticalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of only the critical questions in the group"},"maxTotalCriticalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of only the critical questions in the group"},"totalNonCriticalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of only the non critical questions in the group"},"maxTotalNonCriticalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of only the non critical questions in the group"},"questionScores":{"type":"array","items":{"$ref":"#/definitions/EvaluationQuestionScore"}}}},"EvaluationQuestionScore":{"type":"object","properties":{"questionId":{"type":"string"},"answerId":{"type":"string"},"score":{"type":"integer","format":"int32","description":"Unweighted score of the question"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question that does not have an answer. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"assistedAnswerId":{"type":"string","description":"AnswerId found with evaluation assistance conditions"},"failedKillQuestion":{"type":"boolean","description":"Applicable only on fatal questions. Indicates that the answer selected was not the highest score available for the question"},"comments":{"type":"string","description":"Comments from the evaluator specific to this question"}}},"EvaluationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationScoringSet":{"type":"object","properties":{"totalScore":{"type":"number","format":"float","description":"Score of all questions"},"totalCriticalScore":{"type":"number","format":"float","description":"Score of only the critical questions"},"totalNonCriticalScore":{"type":"number","format":"float","description":"Score of only the non-critical questions"},"questionGroupScores":{"type":"array","items":{"$ref":"#/definitions/EvaluationQuestionGroupScore"}},"anyFailedKillQuestions":{"type":"boolean","description":"Indicates that at least one fatal question was answered without having the highest score available for the question"},"comments":{"type":"string","description":"Overall comments from the evaluator"},"privateComments":{"type":"string","description":"Overall private comments from the evaluator"},"agentComments":{"type":"string","description":"Comments from the agent while reviewing evaluation results"},"transcriptTopics":{"type":"array","description":"List of topics found within the conversation's transcripts","items":{"$ref":"#/definitions/TranscriptTopic"}}}},"EvaluationSource":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"Type of the evaluation source.","enum":["Policy","User","Unknown"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationVersion":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"FaxStatus":{"type":"object","properties":{"direction":{"type":"string","description":"The fax direction, either \"send\" or \"receive\"."},"expectedPages":{"type":"integer","format":"int64","description":"Total number of expected pages, if known."},"activePage":{"type":"integer","format":"int64","description":"Active page of the transmission."},"linesTransmitted":{"type":"integer","format":"int64","description":"Number of lines that have completed transmission."},"bytesTransmitted":{"type":"integer","format":"int64","description":"Number of bytes that have competed transmission."},"baudRate":{"type":"integer","format":"int64","description":"Current signaling rate of transmission, baud rate."},"pageErrors":{"type":"integer","format":"int64","description":"Number of page errors."},"lineErrors":{"type":"integer","format":"int64","description":"Number of line errors."}}},"JourneyAction":{"type":"object","required":["actionMap","id"],"properties":{"id":{"type":"string","description":"The ID of an action from the Journey System (an action is spawned from an actionMap)"},"actionMap":{"description":"Details about the action map from the Journey System which triggered this action","$ref":"#/definitions/JourneyActionMap"}}},"JourneyActionMap":{"type":"object","required":["id","version"],"properties":{"id":{"type":"string","description":"The ID of the actionMap in the Journey System which triggered this action"},"version":{"type":"integer","format":"int32","description":"The version number of the actionMap in the Journey System at the time this action was triggered"}}},"JourneyContext":{"type":"object","required":["customer"],"properties":{"customer":{"description":"A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyCustomer"},"customerSession":{"description":"A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyCustomerSession"},"triggeringAction":{"description":"A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyAction"}}},"JourneyCustomer":{"type":"object","required":["id","idType"],"properties":{"id":{"type":"string","description":"An ID of a customer within the Journey System at a point-in-time. Note that a customer entity can have multiple customerIds based on the stitching process. Depending on the context within the PureCloud conversation, this may or may not be mutable."},"idType":{"type":"string","description":"The type of the customerId within the Journey System (e.g. cookie)."}}},"JourneyCustomerSession":{"type":"object","required":["id","type"],"properties":{"id":{"type":"string","description":"An ID of a Customer/User's session within the Journey System at a point-in-time"},"type":{"type":"string","description":"The type of the Customer/User's session within the Journey System (e.g. web, app)"}}},"Message":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","connected","disconnected"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"segments":{"type":"array","description":"The time line of the participant's message, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this message."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the message was placed on hold in the cloud clock if the message is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the message."},"authenticated":{"type":"boolean","description":"If true, the participant member is authenticated."},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["unknown","sms","twitter","facebook","line","whatsapp","telegram","kakao","webmessaging","open","instagram"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"toAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"The messages sent on this communication channel.","items":{"$ref":"#/definitions/MessageDetails"}},"journeyContext":{"description":"A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"byoSmsIntegrationId":{"type":"string","description":"The internal id representing the customer supplied sms integration message."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"MessageDetails":{"type":"object","properties":{"messageId":{"type":"string","description":"UUID identifying the message media."},"messageURI":{"type":"string","format":"uri","description":"A URI for this message entity."},"messageStatus":{"type":"string","description":"Indicates the delivery status of the message.","enum":["queued","sent","failed","received","delivery-success","delivery-failed","read","removed","published"]},"messageSegmentCount":{"type":"integer","format":"int32","description":"The message segment count, greater than 1 if the message content was split into multiple parts for this message type, e.g. SMS character limits."},"messageTime":{"type":"string","format":"date-time","description":"The time when the message was sent or received. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"media":{"type":"array","description":"The media (images, files, etc) associated with this message, if any","items":{"$ref":"#/definitions/MessageMedia"}},"stickers":{"type":"array","description":"One or more stickers associated with this message, if any","items":{"$ref":"#/definitions/MessageSticker"}},"messageMetadata":{"description":"Information that describes the content of the message, if any","$ref":"#/definitions/ConversationMessageMetadata"},"errorInfo":{"description":"Provider specific error information for a communication.","$ref":"#/definitions/ErrorBody"}}},"MessageMedia":{"type":"object","properties":{"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The optional internet media type of the the media object. If null then the media type should be dictated by the url"},"contentLengthBytes":{"type":"integer","format":"int32","description":"The optional content length of the the media object, in bytes."},"name":{"type":"string","description":"The optional name of the the media object."},"id":{"type":"string","description":"The optional id of the the media object."}}},"MessageSticker":{"type":"object","properties":{"url":{"type":"string","description":"The location of the sticker, useful for retrieving it"},"id":{"type":"string","description":"The unique id of the the sticker object."}}},"PagelessDomainEntityListingEvaluationVersion":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/EvaluationVersion"}},"selfUri":{"type":"string","format":"uri"}}},"Participant":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"teamId":{"type":"string","description":"The team id that this participant is a member of when added to the conversation."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","agentRequested","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc.","items":{"type":"string"}},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"coachedParticipantId":{"type":"string","description":"If this participant is a coach, then this will be the id of the participant that is being coached."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/Call"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/Callback"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."}}},"PhoneNumberColumn":{"type":"object","properties":{"columnName":{"type":"string"},"type":{"type":"string"}}},"ScoredAgent":{"type":"object","properties":{"agent":{"description":"The agent","$ref":"#/definitions/DomainEntityRef"},"score":{"type":"integer","format":"int32","description":"Agent's score for the current conversation, from 0 - 100, higher being better"}}},"Screenshare":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"sharing":{"type":"boolean","description":"Indicates whether this participant is sharing their screen."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the screen share."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Segment":{"type":"object","required":["endTime","startTime"],"properties":{"startTime":{"type":"string","format":"date-time","description":"The timestamp when this segment began. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"type":{"type":"string","description":"The activity taking place for the participant in the segment."},"howEnded":{"type":"string","description":"A description of the event that ended the segment."},"disconnectType":{"type":"string","description":"A description of the event that disconnected the segment"}}},"SocialExpression":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"socialMediaId":{"type":"string","description":"A globally unique identifier for the social media."},"socialMediaHub":{"type":"string","description":"The social network of the communication"},"socialUserName":{"type":"string","description":"The user name for the communication."},"previewText":{"type":"string","description":"The text preview of the communication contents"},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the social expression."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"TopicDuration":{"type":"object","properties":{"totalMilliseconds":{"type":"integer","format":"int64","description":"The total duration of the topic phrase within the conversation","readOnly":true}}},"TopicOffset":{"type":"object","properties":{"wordCount":{"type":"integer","format":"int64","description":"Count of words before the topic ","readOnly":true},"characterCount":{"type":"integer","format":"int64","description":"Count of characters before the topic ","readOnly":true}}},"TranscriptTopic":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"topicPhrase":{"type":"string","description":"The phrase which detected the topic. ","readOnly":true},"transcriptPhrase":{"type":"string","description":"The transcript phrase which detected the topic.","readOnly":true},"confidence":{"type":"integer","format":"int32","description":"The detection confidence of the topic.","readOnly":true},"startTimeMilliseconds":{"type":"integer","format":"int64","description":"The start time of the topic phrase.","readOnly":true},"duration":{"$ref":"#/definitions/TopicDuration"},"offset":{"description":"Location of the phrase","readOnly":true,"$ref":"#/definitions/TopicOffset"},"recordingLocation":{"type":"integer","format":"int64","description":"Location of the phrase in the recording in milliseconds","readOnly":true}}},"TransferDestination":{"type":"object","properties":{"userId":{"type":"string","description":"The id of the user if the command destination is a user."},"address":{"type":"string","description":"The destination address if the command destination is an endpoint."}}},"TransferInitiator":{"type":"object","properties":{"userId":{"type":"string","description":"The id of the user who initiated the command if it was initiated by a user."}}},"TransferResponse":{"type":"object","properties":{"id":{"type":"string","description":"The id of the command."},"state":{"type":"string","description":"The state of the command.","enum":["Pending","Active","Complete","Canceled","Failed","Timeout","Unknown"]},"dateIssued":{"type":"string","format":"date-time","description":"The date/time that this command was issued. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"initiator":{"description":"The initiator of the command.","$ref":"#/definitions/TransferInitiator"},"modifiedBy":{"description":"The user or entity that modified the command.","$ref":"#/definitions/TransferResponseModifiedBy"},"destination":{"description":"The destination of the command.","$ref":"#/definitions/TransferDestination"},"transferType":{"type":"string","description":"The type of transfer to perform.","enum":["Attended","Unattended"]}}},"TransferResponseModifiedBy":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Video":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"audioMuted":{"type":"boolean","description":"Indicates whether this participant has muted their outgoing audio."},"videoMuted":{"type":"boolean","description":"Indicates whether this participant has muted/paused their outgoing video."},"sharingScreen":{"type":"boolean","description":"Indicates whether this participant is sharing their screen to the session."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the video."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"msids":{"type":"array","description":"List of media stream ids","items":{"type":"string"}},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Voicemail":{"type":"object","properties":{"id":{"type":"string","description":"The voicemail id"},"uploadStatus":{"type":"string","description":"current state of the voicemail upload","enum":["pending","complete","failed","timeout","none"]}}},"Wrapup":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified. This allows someone to save some temporary wrapup that will be used later."}}},"ArrayNode":{"type":"object"},"JsonCursorSearchResponse":{"type":"object","required":["results","types"],"properties":{"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"description":"Search results","$ref":"#/definitions/ArrayNode"},"aggregations":{"$ref":"#/definitions/ArrayNode"},"cursor":{"type":"string","description":"The page cursor"}}},"ConversationParticipantSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/ConversationParticipantSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type. Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["EXACT","DATE_RANGE"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"}}}},"ConversationParticipantSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"returnFields":{"type":"array","items":{"type":"string"}},"query":{"type":"array","items":{"$ref":"#/definitions/ConversationParticipantSearchCriteria"}},"cursor":{"type":"string"}}},"ConversationUser":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for this user."}}},"ConversationTagsUpdate":{"type":"object","required":["externalTag"],"properties":{"externalTag":{"type":"string","description":"The external tag associated with the conversation."}}},"ConversationSecureAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}},"version":{"type":"integer","format":"int32","description":"The version used to detect conflicting updates when using PUT. Not used for PATCH."}}},"ConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Conversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"FaxSendResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"uploadDestinationUri":{"type":"string","format":"uri"},"uploadMethodType":{"type":"string","enum":["SINGLE_PUT","MULTIPART_POST"]},"headers":{"type":"object","additionalProperties":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CoverSheet":{"type":"object","properties":{"notes":{"type":"string","description":"Text to be added to the coversheet"},"locale":{"type":"string","description":"Locale, e.g. = en-US"}}},"FaxSendRequest":{"type":"object","required":["addresses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"addresses":{"type":"array","description":"A list of outbound fax dialing addresses. E.g. +13175555555 or 3175555555","items":{"type":"string"}},"documentId":{"type":"string","description":"DocumentId of Content Management artifact. If Content Management document is not used for faxing, documentId should be null"},"contentType":{"type":"string","description":"The content type that is going to be uploaded. If Content Management document is used for faxing, contentType will be ignored","enum":["application/pdf","image/tiff","application/msword","application/vnd.oasis.opendocument.text","application/vnd.openxmlformats-officedocument.wordprocessingml.document"]},"workspace":{"description":"Workspace in which the document should be stored. If Content Management document is used for faxing, workspace will be ignored","$ref":"#/definitions/Workspace"},"coverSheet":{"description":"Data for coversheet generation.","$ref":"#/definitions/CoverSheet"},"timeZoneOffsetMinutes":{"type":"integer","format":"int32","description":"Time zone offset minutes from GMT"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Settings":{"type":"object","properties":{"communicationBasedACW":{"type":"boolean","description":"Communication Based ACW"},"includeNonAgentConversationSummary":{"type":"boolean","description":"Display communication summary"},"allowCallbackQueueSelection":{"type":"boolean","description":"Allow Callback Queue Selection"},"callbacksInheritRoutingFromInboundCall":{"type":"boolean","description":"Inherit callback routing data from inbound calls"},"completeAcwWhenAgentTransitionsOffline":{"type":"boolean","description":"Complete ACW When Agent Transitions Offline"},"totalActiveCallback":{"type":"boolean","description":"Exclude the 'interacting' duration from the handle calculations of callbacks"}}},"AfterCallWorkUpdate":{"type":"object","required":["afterCallWorkRequired"],"properties":{"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not after-call work must be completed for the communication. Can only be updated for connected communications."}}},"BulkCallbackPatchResponse":{"type":"object","properties":{"results":{"type":"array","description":"A list of the results from the bulk operation.","items":{"$ref":"#/definitions/BulkResult"}},"errorCount":{"type":"integer","format":"int32","description":"The number of errors from the bulk operation."},"errorIndexes":{"type":"array","description":"An index of where the errors are in the listing.","items":{"type":"integer","format":"int32"}}}},"BulkResult":{"type":"object","properties":{"error":{"description":"Error details if the operation failed.","$ref":"#/definitions/BulkError"},"entity":{"type":"object","description":"The result of the operation if it succeeded."}}},"BulkCallbackPatchRequest":{"type":"object","required":["patchCallbackRequests"],"properties":{"patchCallbackRequests":{"type":"array","description":"The list of requests to update callbacks in bulk","items":{"$ref":"#/definitions/PatchCallbackRequest"}}}},"PatchCallbackRequest":{"type":"object","required":["agentId","conversationId"],"properties":{"conversationId":{"type":"string","description":"The conversationId."},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback."},"agentId":{"type":"string","description":"The agentId."},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BulkCallbackDisconnectRequest":{"type":"object","required":["callbackDisconnectIdentifiers"],"properties":{"callbackDisconnectIdentifiers":{"type":"array","description":"The list of requests to disconnect callbacks in bulk","items":{"$ref":"#/definitions/CallbackDisconnectIdentifier"}}}},"CallbackDisconnectIdentifier":{"type":"object","required":["callbackId","conversationId"],"properties":{"conversationId":{"type":"string","description":"The Conversation Id."},"callbackId":{"type":"string","description":"The callback id."}}},"CallConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"recordingState":{"type":"string","enum":["none","active","paused"]},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"muted":{"type":"boolean","description":"Value is true when the call is muted."},"confined":{"type":"boolean","description":"Value is true when the call is confined."},"recording":{"type":"boolean","description":"Value is true when the call is being recorded."},"recordingState":{"type":"string","description":"The state of the call recording.","enum":["none","active","paused"]},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/DomainEntityRef"},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"documentId":{"type":"string","description":"The ID of the Content Management document if the call is a fax."},"faxStatus":{"description":"Extra fax information if the call is a fax.","$ref":"#/definitions/FaxStatus"},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a call monitor."},"coachedParticipantId":{"type":"string","description":"The ID of the participant being coached when performing a call coach."},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."},"consultParticipantId":{"type":"string","description":"The ID of the consult transfer target participant when performing a consult transfer."},"uuiData":{"type":"string","description":"User-to-User information which maps to a SIP header field defined in RFC7433. UUI data is used in the Public Switched Telephone Network (PSTN) for use cases described in RFC6567."},"bargedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the barge conference in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"securePause":{"type":"boolean","description":"True when the recording of this call is in secure pause status."},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"TransferRequest":{"type":"object","properties":{"transferType":{"type":"string","description":"The type of transfer to perform. Attended, where the initiating agent maintains ownership of the conversation until the intended recipient accepts the transfer, or Unattended, where the initiating agent immediately disconnects. Default is Unattended.","enum":["Attended","Unattended"]},"userId":{"type":"string","description":"The user ID of the transfer target."},"address":{"type":"string","description":"The user ID or queue ID of the transfer target. Address like a phone number can not be used for callbacks, but they can be used for other forms of communication."},"userName":{"type":"string","description":"The user name of the transfer target."},"queueId":{"type":"string","description":"The queue ID of the transfer target."},"voicemail":{"type":"boolean","description":"If true, transfer to the voicemail inbox of the participant that is being replaced."}}},"CreateCallResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateCallRequest":{"type":"object","properties":{"phoneNumber":{"type":"string","description":"The phone number to dial."},"callerId":{"type":"string","description":"The caller id phone number for this outbound call."},"callerIdName":{"type":"string","description":"The caller id name for this outbound call."},"callFromQueueId":{"type":"string","description":"The queue ID to call on behalf of."},"callQueueId":{"type":"string","description":"The queue ID to call."},"callUserId":{"type":"string","description":"The user ID to call."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to this call (if calling a queue)."},"languageId":{"type":"string","description":"The language skill ID to use for routing this call (if calling a queue)."},"routingSkillsIds":{"type":"array","description":"The skill ID's to use for routing this call (if calling a queue).","items":{"type":"string"}},"conversationIds":{"type":"array","description":"The list of existing call conversations to merge into a new ad-hoc conference.","items":{"type":"string"}},"participants":{"type":"array","description":"The list of participants to call to create a new ad-hoc conference.","items":{"$ref":"#/definitions/Destination"}},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"externalContactId":{"type":"string","description":"The external contact with which to associate the call."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"}}},"Destination":{"type":"object","required":["address"],"properties":{"address":{"type":"string","description":"Address or phone number."},"name":{"type":"string"},"userId":{"type":"string"},"queueId":{"type":"string"}}},"ConsultTransferResponse":{"type":"object","required":["destinationParticipantId"],"properties":{"destinationParticipantId":{"type":"string","description":"Participant ID to whom the call is being transferred."}}},"ConsultTransferUpdate":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking.","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"}}},"SetRecordingState":{"type":"object","properties":{"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings.","enum":["ACTIVE","PAUSED","NONE"]}}},"ParticipantAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}}}},"AssignedWrapupCode":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The duration in seconds of the wrap-up segment."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrap-up segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"MediaParticipantRequest":{"type":"object","properties":{"wrapup":{"description":"Wrap-up to assign to this participant.","$ref":"#/definitions/WrapupInput"},"state":{"type":"string","description":"The state to update to set for this participant's communications. Possible values are: 'connected' and 'disconnected'.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"recording":{"type":"boolean","description":"True to enable recording of this participant, otherwise false to disable recording."},"muted":{"type":"boolean","description":"True to mute this conversation participant."},"confined":{"type":"boolean","description":"True to confine this conversation participant. Should only be used for ad-hoc conferences"},"held":{"type":"boolean","description":"True to hold this conversation participant."},"wrapupSkipped":{"type":"boolean","description":"True to skip wrap-up for this participant."}}},"WrapupInput":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified. This allows someone to save some temporary wrapup that will be used later."},"disableEndTimeUpdates":{"type":"boolean","description":"Prevent updates to wrapup end time when set to true."}}},"MaxParticipants":{"type":"object","properties":{"maxParticipants":{"type":"integer","format":"int32","description":"The maximum number of participants that are allowed on a conversation."}}},"ConsultTransfer":{"type":"object","required":["destination","speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"destination":{"description":"Destination phone number and name.","$ref":"#/definitions/Destination"}}},"ConsultTransferToAgent":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"userId":{"type":"string","description":"The id of the internal user."},"userDisplayName":{"type":"string","description":"The name of the internal user."}}},"ConsultTransferToQueue":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"queueId":{"type":"string","description":"The id of the queue."},"queueName":{"type":"string","description":"The name of the queue."}}},"ConsultTransferToExternal":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"address":{"type":"string","description":"The address (like phone number) of the external contact."}}},"CallCommand":{"type":"object","required":["callNumber"],"properties":{"callNumber":{"type":"string","description":"The phone number to dial for this call."},"phoneColumn":{"type":"string","description":"For a dialer preview or scheduled callback, the phone column associated with the phone number"}}},"CallHistoryConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallHistoryParticipant"}},"direction":{"type":"string","description":"The direction of the call relating to the current user","enum":["inbound","outbound"]},"wentToVoicemail":{"type":"boolean","description":"Did the call end in the current user's voicemail"},"missedCall":{"type":"boolean","description":"Did the user not answer this conversation"},"startTime":{"type":"string","format":"date-time","description":"The time the user joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"wasConference":{"type":"boolean","description":"Was this conversation a conference"},"wasCallback":{"type":"boolean","description":"Was this conversation a callback"},"hadScreenShare":{"type":"boolean","description":"Did this conversation have a screen share session"},"hadCobrowse":{"type":"boolean","description":"Did this conversation have a cobrowse session"},"wasOutboundCampaign":{"type":"boolean","description":"Was this conversation associated with an outbound campaign"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallHistoryConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallHistoryConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallHistoryParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/User"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/Queue"},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/Group"},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"externalContact":{"description":"The PureCloud external contact","$ref":"#/definitions/ExternalContact"},"externalOrganization":{"description":"The PureCloud external organization","$ref":"#/definitions/ExternalOrganization"},"didInteract":{"type":"boolean","description":"Indicates whether the contact ever connected"},"sipResponseCodes":{"type":"array","description":"Indicates SIP Response codes associated with the participant","items":{"type":"integer","format":"int64"}},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"outboundCampaign":{"description":"The outbound campaign associated with the participant","$ref":"#/definitions/Campaign"}}},"Campaign":{"type":"object","required":["callerAddress","callerName","contactList","dialingMode","name","phoneColumns"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"The ContactList for this Campaign to dial.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The Queue for this Campaign to route calls to. Required for all dialing modes except agentless.","$ref":"#/definitions/DomainEntityRef"},"dialingMode":{"type":"string","description":"The strategy this Campaign will use for dialing.","enum":["agentless","preview","power","predictive","progressive","external"]},"script":{"description":"The Script to be displayed to agents that are handling outbound calls. Required for all dialing modes except agentless.","$ref":"#/definitions/DomainEntityRef"},"edgeGroup":{"description":"The EdgeGroup that will place the calls. Required for all dialing modes except preview.","$ref":"#/definitions/DomainEntityRef"},"site":{"description":"The identifier of the site to be used for dialing; can be set in place of an edge group.","$ref":"#/definitions/DomainEntityRef"},"campaignStatus":{"type":"string","description":"The current status of the Campaign. A Campaign may be turned 'on' or 'off'. Required for updates.","enum":["on","stopping","off","complete","invalid","forced_off","forced_stopping"]},"phoneColumns":{"type":"array","description":"The ContactPhoneNumberColumns on the ContactList that this Campaign should dial.","items":{"$ref":"#/definitions/PhoneColumn"}},"abandonRate":{"type":"number","format":"double","description":"The targeted compliance abandon rate percentage. Required for power and predictive campaigns."},"dncLists":{"type":"array","description":"DncLists for this Campaign to check before placing a call.","items":{"$ref":"#/definitions/DomainEntityRef"}},"callableTimeSet":{"description":"The callable time set for this campaign to check before placing a call.","$ref":"#/definitions/DomainEntityRef"},"callAnalysisResponseSet":{"description":"The call analysis response set to handle call analysis results from the edge. Required for all dialing modes except preview.","$ref":"#/definitions/DomainEntityRef"},"errors":{"type":"array","description":"A list of current error conditions associated with the campaign.","readOnly":true,"items":{"$ref":"#/definitions/RestErrorDetail"}},"callerName":{"type":"string","description":"The caller id name to be displayed on the outbound call."},"callerAddress":{"type":"string","example":"(555) 555-5555","description":"The caller id phone number to be displayed on the outbound call."},"outboundLineCount":{"type":"integer","format":"int32","description":"The number of outbound lines to be concurrently dialed. Only applicable to non-preview campaigns; only required for agentless."},"ruleSets":{"type":"array","description":"Rule sets to be applied while this campaign is dialing.","items":{"$ref":"#/definitions/DomainEntityRef"}},"skipPreviewDisabled":{"type":"boolean","description":"Whether or not agents can skip previews without placing a call. Only applicable for preview campaigns."},"previewTimeOutSeconds":{"type":"integer","format":"int64","description":"The number of seconds before a call will be automatically placed on a preview. A value of 0 indicates no automatic placement of calls. Only applicable to preview campaigns."},"alwaysRunning":{"type":"boolean","description":"Indicates (when true) that the campaign will remain on after contacts are depleted, allowing additional contacts to be appended/added to the contact list and processed by the still-running campaign. The campaign can still be turned off manually."},"contactSort":{"description":"The order in which to sort contacts for dialing, based on a column.","$ref":"#/definitions/ContactSort"},"contactSorts":{"type":"array","description":"The order in which to sort contacts for dialing, based on up to four columns.","items":{"$ref":"#/definitions/ContactSort"}},"noAnswerTimeout":{"type":"integer","format":"int32","description":"How long to wait before dispositioning a call as 'no-answer'. Default 30 seconds. Only applicable to non-preview campaigns."},"callAnalysisLanguage":{"type":"string","description":"The language the edge will use to analyze the call."},"priority":{"type":"integer","format":"int32","description":"The priority of this campaign relative to other campaigns that are running on the same queue. 5 is the highest priority, 1 the lowest."},"contactListFilters":{"type":"array","description":"Filter to apply to the contact list before dialing. Currently a campaign can only have one filter applied.","items":{"$ref":"#/definitions/DomainEntityRef"}},"division":{"description":"The division this campaign belongs to.","$ref":"#/definitions/DomainEntityRef"},"dynamicContactQueueingSettings":{"description":"Settings for dynamic queueing of contacts.","$ref":"#/definitions/DynamicContactQueueingSettings"},"maxCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be placed per agent on this campaign"},"callbackAutoAnswer":{"type":"boolean","description":"The option manages the auto-answer callback calls"},"dynamicLineBalancingSettings":{"description":"Dynamic line balancing settings","$ref":"#/definitions/DynamicLineBalancingSettings"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactSort":{"type":"object","properties":{"fieldName":{"type":"string"},"direction":{"type":"string","description":"The direction in which to sort contacts.","enum":["ASC","DESC"]},"numeric":{"type":"boolean","description":"Whether or not the column contains numeric data."}}},"DynamicContactQueueingSettings":{"type":"object","properties":{"sort":{"type":"boolean","description":"Whether to sort contacts dynamically"}}},"DynamicLineBalancingSettings":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Indicates that this campaign is subject of dynamic line balancing"},"relativeWeight":{"type":"integer","format":"int32","description":"Relative weight of this campaign in dynamic line balancing"}}},"PhoneColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the phone column."},"type":{"type":"string","description":"The type of the phone column. For example, 'cell' or 'home'."}}},"RestErrorDetail":{"type":"object","required":["error"],"properties":{"error":{"type":"string","description":"name of the error","readOnly":true},"details":{"type":"string","description":"additional information regarding the error","readOnly":true}}},"SetUuiDataRequest":{"type":"object","properties":{"uuiData":{"type":"string","description":"The value of the uuiData to set."}}},"CallbackConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallbackMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallbackConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallbackConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallbackMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"outboundPreview":{"description":"The outbound preview associated with this callback.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail associated with this callback.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The list of phone number to use for this callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the callback target."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"If true, the callback can be skipped."},"timeoutSeconds":{"type":"integer","format":"int32","description":"Duration in seconds before the callback will be auto-dialed."},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If absent, the callback will not be placed automatically but routed to an agent as per normal."},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"CallbackIdentifier":{"type":"object","required":["id","type"],"properties":{"type":{"type":"string","description":"The type of the associated callback participant","enum":["ACD","EXTERNAL"]},"id":{"type":"string","description":"The identifier of the callback"}}},"CreateCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/DomainEntityRef"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"CreateCallbackCommand":{"type":"object","required":["callbackNumbers"],"properties":{"scriptId":{"type":"string","description":"The identifier of the script to be used for the callback"},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback. Either queueId or routingData is required."},"routingData":{"description":"The routing data to be used for the callback. Either queueId or routingData is required.","$ref":"#/definitions/RoutingData"},"callbackUserName":{"type":"string","description":"The name of the party to be called back."},"callbackNumbers":{"type":"array","description":"A list of phone numbers for the callback.","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"countryCode":{"type":"string","description":"The country code to be associated with the callback numbers."},"validateCallbackNumbers":{"type":"boolean","description":"Whether or not to validate the callback numbers for phone number format."},"data":{"type":"object","description":"A map of key-value pairs containing additional data that can be associated to the callback. These values will appear in the attributes property on the conversation participant. Example: { \"notes\": \"ready to close the deal!\", \"customerPreferredName\": \"Doc\" }","additionalProperties":{"type":"string"}},"callerId":{"type":"string","description":"The phone number displayed to recipients when a phone call is placed as part of the callback. Must conform to the E.164 format. May be overridden by other settings in the system such as external trunk settings. Telco support for \"callerId\" varies."},"callerIdName":{"type":"string","description":"The name displayed to recipients when a phone call is placed as part of the callback. May be overridden by other settings in the system such as external trunk settings. Telco support for \"callerIdName\" varies."}}},"RoutingData":{"type":"object","required":["queueId"],"properties":{"queueId":{"type":"string","description":"The identifier of the routing queue"},"languageId":{"type":"string","description":"The identifier of a language to be considered in routing"},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"priority":{"type":"integer","format":"int32","description":"The priority for routing"},"skillIds":{"type":"array","description":"A list of skill identifiers to be considered in routing","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"A list of agents to be preferred in routing","items":{"type":"string"}},"scoredAgents":{"type":"array","description":"A list of scored agents for routing decisions. For Agent Owned Callbacks use one scored agent with a score of 100.","items":{"$ref":"#/definitions/ScoredAgent"}},"routingFlags":{"type":"array","description":"An array of flags indicating how the conversation should be routed. Use \"AGENT_OWNED_CALLBACK\" when creating an Agent Owned Callback.","items":{"type":"string"}}}},"PatchCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/DomainEntityRef"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"WebChatConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"member":{"description":"Chat Member","$ref":"#/definitions/WebChatMemberInfo"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WebChatMemberInfo":{"type":"object","required":["role"],"properties":{"id":{"type":"string","description":"The communicationId of this member."},"displayName":{"type":"string","description":"The display name of the member."},"firstName":{"type":"string","description":"The first name of the member."},"lastName":{"type":"string","description":"The last name of the member."},"email":{"type":"string","description":"The email address of the member."},"phoneNumber":{"type":"string","description":"The phone number of the member."},"avatarImageUrl":{"type":"string","format":"uri","description":"The url to the avatar image of the member."},"role":{"type":"string","description":"The role of the member, one of [agent, customer, acd, workflow]","enum":["AGENT","CUSTOMER","WORKFLOW","ACD"]},"joinDate":{"type":"string","format":"date-time","description":"The time the member joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"leaveDate":{"type":"string","format":"date-time","description":"The time the member left the conversation, or null if the member is still active in the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"authenticatedGuest":{"type":"boolean","description":"If true, the guest member is an authenticated guest."},"customFields":{"type":"object","description":"Any custom fields of information pertaining to this member.","additionalProperties":{"type":"string"}},"state":{"type":"string","description":"The connection state of this member.","enum":["CONNECTED","DISCONNECTED","ALERTING"]}}},"WebChatMessage":{"type":"object","required":["body","bodyType","conversation","sender","timestamp"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"description":"The identifier of the conversation","$ref":"#/definitions/WebChatConversation"},"sender":{"description":"The member who sent the message","$ref":"#/definitions/WebChatMemberInfo"},"body":{"type":"string","description":"The message body."},"bodyType":{"type":"string","description":"The purpose of the message within the conversation, such as a standard text entry versus a greeting.","enum":["standard","notice","member-join","member-leave","media-request"]},"timestamp":{"type":"string","format":"date-time","description":"The timestamp of the message, in ISO-8601 format"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WebChatMessageEntityList":{"type":"object","properties":{"pageSize":{"type":"integer","format":"int32"},"entities":{"type":"array","items":{"$ref":"#/definitions/WebChatMessage"}},"previousPage":{"type":"string"},"next":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"CreateWebChatMessageRequest":{"type":"object","required":["body"],"properties":{"body":{"type":"string","description":"The message body. Note that message bodies are limited to 4,000 characters."},"bodyType":{"type":"string","description":"The purpose of the message within the conversation, such as a standard text entry versus a greeting.","enum":["standard","notice","member-join","member-leave","media-request"]}}},"WebChatTyping":{"type":"object","required":["conversation","id","sender","timestamp"],"properties":{"id":{"type":"string","description":"The event identifier of this typing indicator event (useful to guard against event re-delivery"},"conversation":{"description":"The identifier of the conversation","$ref":"#/definitions/WebChatConversation"},"sender":{"description":"The member who sent the message","$ref":"#/definitions/WebChatMemberInfo"},"timestamp":{"type":"string","format":"date-time","description":"The timestamp of the message, in ISO-8601 format"}}},"ChatConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/ChatMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChatConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChatConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ChatMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"roomId":{"type":"string","description":"The ID of the chat room."},"avatarImageUrl":{"type":"string","description":"If available, the URI to the avatar image of this communication."}}},"CreateWebChatRequest":{"type":"object","required":["provider","queueId"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the chat conversation."},"provider":{"type":"string","description":"The name of the provider that is sourcing the web chat."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the langauge to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"customerName":{"type":"string","description":"The name of the customer participating in the web chat."}}},"CobrowseConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CobrowseMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CobrowseConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CobrowseConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CobrowseMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"EmailMessage":{"type":"object","required":["from","textBody","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"state":{"type":"string","description":"The state of the current draft.","enum":["Created","Ready","Edited"]},"draftType":{"type":"string","description":"The type of draft that need to be treated.","enum":["Reply","ReplyAll","Forward"]},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/EmailMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"subject":{"type":"string","description":"The subject of the email."},"messagesSent":{"type":"integer","format":"int32","description":"The number of messages that have been sent in this email conversation."},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}},"spam":{"type":"boolean","description":"Indicates if the inbound email was marked as spam."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."}}},"CopyAttachmentsRequest":{"type":"object","required":["attachments","sourceMessage"],"properties":{"sourceMessage":{"description":"A reference to the email message within the current conversation that owns the attachments to be copied","$ref":"#/definitions/DomainEntityRef"},"attachments":{"type":"array","description":"A list of attachments that will be copied from the source message to the current draft","items":{"$ref":"#/definitions/Attachment"}}}},"EmailMessagePreview":{"type":"object","required":["from","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBodyPreview":{"type":"string","description":"A truncated version of the textBody"},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"state":{"type":"string","description":"The state of the current draft.","enum":["Created","Ready","Edited"]},"draftType":{"type":"string","description":"The type of draft that need to be treated.","enum":["Reply","ReplyAll","Forward"]},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailMessagePreviewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailMessagePreview"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CreateEmailRequest":{"type":"object","required":["provider"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId"},"flowId":{"type":"string","description":"The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId"},"provider":{"type":"string","description":"The name of the provider that is sourcing the emails. The Provider \"PureCloud Email\" is reserved for native emails."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the language to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"},"direction":{"type":"string","description":"Specify OUTBOUND to send an email on behalf of a queue, or INBOUND to create an external conversation. An external conversation is one where the provider is not PureCloud based.","enum":["OUTBOUND","INBOUND"]},"htmlBody":{"type":"string","description":"An HTML body content of the email."},"textBody":{"type":"string","description":"A text body content of the email."},"externalContactId":{"type":"string","description":"The external contact with which the email should be associated. This field is only valid for OUTBOUND email."}}},"EmailsSettings":{"type":"object","properties":{"sendingSizeLimit":{"type":"integer","format":"int32"}}},"DraftManipulationRequest":{"type":"object","properties":{"translate":{"description":"A set of definitions to translate email attributes and correctly display date and time, for a given language","$ref":"#/definitions/HistoryHeadersTranslation"},"draftType":{"type":"string","description":"The kind of draft that as to be treated. Used to prefix response subject or auto-include information","enum":["Reply","ReplyAll","Forward"]}}},"HistoryHeadersTranslation":{"type":"object","required":["cc","forwardPrefix","from","language","replyPrefix","sent","subject","to"],"properties":{"from":{"type":"string","description":"A translation for the word \"from\", for the expected language"},"to":{"type":"string","description":"A translation for the word \"to\", for the expected language"},"cc":{"type":"string","description":"A translation for the word \"cc\", for the expected language"},"subject":{"type":"string","description":"A translation for the word \"subject\", for the expected language"},"replyPrefix":{"type":"string","description":"A translation for the subject prefix \"Reply\", for the expected language"},"forwardPrefix":{"type":"string","description":"A translation for the subject prefix \"Forward\", for the expected language"},"sent":{"type":"string","description":"A translation for the word \"sent\", for the expected language"},"language":{"type":"string","description":"The code of the expected language"},"timeZone":{"type":"string","description":"Timezone used by the agent, used to format the sent email date and time. If not defined, will default to UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"}}},"EmailMessageReply":{"type":"object","required":["from","textBody","to"],"properties":{"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true}}},"InboundMessageRequest":{"type":"object","required":["provider"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId"},"flowId":{"type":"string","description":"The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId"},"provider":{"type":"string","description":"The name of the provider that is sourcing the email such as Oracle, Salesforce, etc."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the language to use for routing."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"}}},"AgentlessEmailSendResponseDto":{"type":"object","required":["conversationId","dateCreated","fromAddress","senderType","toAddresses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversationId":{"type":"string","description":"The identifier of the conversation."},"senderType":{"type":"string","description":"The identifier of the external participant of the given conversation.","enum":["Outbound","Inbound","Integration"]},"fromAddress":{"description":"The sender of the message.","$ref":"#/definitions/EmailAddress"},"toAddresses":{"type":"array","description":"The recipient of the message. We currently support one recipient only.","items":{"$ref":"#/definitions/EmailAddress"}},"replyToAddress":{"description":"The address to use for reply.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the message."},"dateCreated":{"type":"string","format":"date-time","description":"The message creation timestamp. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentlessEmailSendRequestDto":{"type":"object","required":["fromAddress","senderType","toAddresses"],"properties":{"senderType":{"type":"string","description":"The direction of the message.","enum":["Outbound","Inbound","Integration"]},"conversationId":{"type":"string","description":"The identifier of the conversation. This must be an email interaction."},"fromAddress":{"description":"The sender of the message.","$ref":"#/definitions/EmailAddress"},"toAddresses":{"type":"array","description":"The recipient of the message. We currently support one recipient only.","items":{"$ref":"#/definitions/EmailAddress"}},"replyToAddress":{"description":"The address to use for reply.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the message."},"textBody":{"type":"string","description":"The Content of the message, in plain text."},"htmlBody":{"type":"string","description":"The Content of the message, in HTML. Links, images and styles are allowed"}}},"EmailSettings":{"type":"object","properties":{"multipleRouteDestinationsOnInboundEmailEnabled":{"type":"boolean","description":"This setting allows a single inbound email that contains multiple routes configured in Genesys Cloud to create a conversation per route. When this setting is disabled only a single conversation will be created"}}},"CachedMediaItem":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier for the cached media.","readOnly":true},"url":{"type":"string","description":"The URL that represents the external media that has been cached","readOnly":true},"downloadUrl":{"type":"string","description":"A URL to fetch the cached media","readOnly":true},"mediaType":{"type":"string","description":"The media type for the URL","readOnly":true},"contentLengthBytes":{"type":"integer","format":"int32","description":"The content length of the media represented by the URL, in bytes.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date the cached item was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateExpires":{"type":"string","format":"date-time","description":"The date the cached item expires and will be removed from the cache. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Defines an external media that has been ingested and cached by Genesys Cloud for conversation messaging"},"CachedMediaItemEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CachedMediaItem"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ConversationChannelMetadata":{"type":"object","properties":{},"description":"Information about the channel."},"ConversationContentAttachment":{"type":"object","required":["mediaType"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, a LINE sticker ID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."},"contentSizeBytes":{"type":"integer","format":"int64","description":"Size in bytes of the attachment content."}},"description":"Attachment object."},"ConversationContentButtonResponse":{"type":"object","required":["payload","text"],"properties":{"type":{"type":"string","description":"Describes the button that resulted in the Button Response.","enum":["Button","QuickReply"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Button response object representing the click of a structured message button, such as a quick reply."},"ConversationContentCard":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show in the title."},"description":{"type":"string","description":"Text to show in the description."},"image":{"type":"string","description":"URL of an image."},"video":{"type":"string","description":"URL of a video."},"defaultAction":{"description":"The default button action.","$ref":"#/definitions/ConversationContentCardAction"},"actions":{"type":"array","description":"An array of action objects.","items":{"$ref":"#/definitions/ConversationContentCardAction"}}},"description":"Card content object."},"ConversationContentCardAction":{"type":"object","properties":{"type":{"type":"string","description":"Describes the type of action.","enum":["Link","Postback","Unknown"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"Text to be returned as the payload from a ButtonResponse when a button is clicked. The payload and text are a combination which will have to be unique across each card and carousel in order to determine which button was clicked in that card or carousel."},"url":{"type":"string","description":"A URL of a web page to direct the user to."}},"description":"A card action that a user can take."},"ConversationContentCarousel":{"type":"object","required":["cards"],"properties":{"cards":{"type":"array","description":"An array of card objects.","items":{"$ref":"#/definitions/ConversationContentCard"}}},"description":"Carousel content object."},"ConversationContentLocation":{"type":"object","properties":{"url":{"type":"string","description":"URL of the Location."},"address":{"type":"string","description":"Location postal address."},"text":{"type":"string","description":"Location name."},"latitude":{"type":"number","format":"double","description":"Latitude of the location."},"longitude":{"type":"number","format":"double","description":"Longitude of the location."}},"description":"Location object."},"ConversationContentNotificationTemplate":{"type":"object","required":["body"],"properties":{"id":{"type":"string","description":"The identifier of the message template in 'your-namespace@your-template-id/name' format. For External vendor (e.g WhatsApp), 'your-namespace@your-template-name'. For GenesysCloud canned response message template use 'cannedresponse' as your-namespace and use response ID as your-template-id (e.g. response ID=1234 then 'cannedresponse@1234')"},"language":{"type":"string","description":"Template language."},"header":{"description":"The template header.","$ref":"#/definitions/ConversationNotificationTemplateHeader"},"body":{"description":"The template body.","$ref":"#/definitions/ConversationNotificationTemplateBody"},"footer":{"description":"The template footer.","$ref":"#/definitions/ConversationNotificationTemplateFooter"}},"description":"Template notification object."},"ConversationContentQuickReply":{"type":"object","required":["payload","text"],"properties":{"text":{"type":"string","description":"Text to show inside the quick reply. This is also used as the response text after clicking on the quick reply."},"payload":{"type":"string","description":"Content of the payload included in the quick reply response. Could be an ID identifying the quick reply response."},"image":{"type":"string","description":"URL of an image associated with the quick reply."},"action":{"type":"string","description":"Specifies the type of action that is triggered upon clicking the quick reply.","enum":["Message"]}},"description":"Quick reply object."},"ConversationContentQuickReplyV2":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show as the title of the quick reply."},"actions":{"type":"array","description":"An array of quick reply objects.","items":{"$ref":"#/definitions/ConversationContentQuickReply"}}},"description":"Quick reply object V2."},"ConversationContentStory":{"type":"object","properties":{"type":{"type":"string","description":"Type of ephemeral story attachment.","enum":["Mention","Reply"]},"url":{"type":"string","description":"URL to the ephemeral story."},"replyToId":{"type":"string","description":"ID of the ephemeral story being replied to."}},"description":"An ephemeral story."},"ConversationContentText":{"type":"object","required":["body"],"properties":{"type":{"type":"string","description":"Type of text content (Deprecated).","enum":["Text"]},"body":{"type":"string","description":"Text to be shown for this content element."}},"description":"Message content element containing text only."},"ConversationEventCoBrowse":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of CoBrowse event.","enum":["Offering","OfferingExpired","OfferingAccepted","OfferingRejected"]},"sessionId":{"type":"string","description":"The CoBrowse session ID."},"sessionJoinToken":{"type":"string","description":"The CoBrowse session join token."}},"description":"A CoBrowse event."},"ConversationEventPresence":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Presence event.","enum":["Join","Disconnect","Clear","SignIn"]}},"description":"A Presence event."},"ConversationEventTyping":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Typing event.","enum":["On"]},"duration":{"type":"integer","format":"int64","description":"The duration of the Typing event in milliseconds.","readOnly":true}},"description":"A Typing event."},"ConversationEventVideo":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Video event.","enum":["Offering","OfferingExpired","OfferingAccepted","OfferingRejected"]},"offeringId":{"type":"string","description":"The Video offering ID."},"jwt":{"type":"string","description":"The Video offering JWT token."}},"description":"A Video event."},"ConversationMessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","ButtonResponse","Story","Mention","Card","Carousel","Text","QuickReplyV2","Unknown"]},"location":{"description":"Location content.","$ref":"#/definitions/ConversationContentLocation"},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ConversationContentAttachment"},"quickReply":{"description":"Quick reply content.","$ref":"#/definitions/ConversationContentQuickReply"},"buttonResponse":{"description":"Button response content.","$ref":"#/definitions/ConversationContentButtonResponse"},"template":{"description":"Template notification content.","$ref":"#/definitions/ConversationContentNotificationTemplate"},"story":{"description":"Ephemeral story content.","$ref":"#/definitions/ConversationContentStory"},"card":{"description":"Card content","$ref":"#/definitions/ConversationContentCard"},"carousel":{"description":"Carousel content","$ref":"#/definitions/ConversationContentCarousel"},"text":{"description":"Text content.","$ref":"#/definitions/ConversationContentText"},"quickReplyV2":{"description":"Quick reply V2 content.","$ref":"#/definitions/ConversationContentQuickReplyV2"}},"description":"Message content element. If contentType = \"Attachment\" only one item is allowed."},"ConversationMessageEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["CoBrowse","Typing","Presence","Video","Unknown"]},"coBrowse":{"description":"CoBrowse event.","$ref":"#/definitions/ConversationEventCoBrowse"},"typing":{"description":"Typing event.","$ref":"#/definitions/ConversationEventTyping"},"presence":{"description":"Presence event.","$ref":"#/definitions/ConversationEventPresence"},"video":{"description":"Video event.","$ref":"#/definitions/ConversationEventVideo"}},"description":"Message event element. Examples include: system messages, typing indicators, cobrowse offerings."},"ConversationMessagingChannel":{"type":"object","properties":{"id":{"type":"string","description":"The integration ID.","readOnly":true},"platform":{"type":"string","description":"The provider type.","readOnly":true,"enum":["Twitter","Facebook","Instagram","Line","Whatsapp","WebMessaging","Open","Sms"]},"messageId":{"type":"string","description":"Unique provider ID of the message such as a Facebook message ID.","readOnly":true},"to":{"description":"Information about the recipient the message is sent to.","readOnly":true,"$ref":"#/definitions/ConversationMessagingToRecipient"},"from":{"description":"Information about the recipient the message is received from.","readOnly":true,"$ref":"#/definitions/ConversationMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Time the message was edited. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateDeleted":{"type":"string","format":"date-time","description":"Time the message was deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}},"description":"Channel-specific information that describes the message and the message channel/provider."},"ConversationMessagingFromRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"image":{"type":"string","description":"URL of an image that represents the recipient."},"firstName":{"type":"string","description":"First name of the recipient."},"lastName":{"type":"string","description":"Last name of the recipient."},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","readOnly":true,"items":{"$ref":"#/definitions/ConversationRecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is received from."},"ConversationMessagingToRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","readOnly":true,"items":{"$ref":"#/definitions/ConversationRecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is sent to."},"ConversationNormalizedMessage":{"type":"object","required":["type"],"properties":{"id":{"type":"string","description":"Unique ID of the message. Message receipts will have the same ID as the message they reference.","readOnly":true},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","readOnly":true,"$ref":"#/definitions/ConversationMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text","Structured","Receipt","Event","Message","Unknown"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/ConversationMessageContent"}},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/ConversationMessageEvent"}},"status":{"type":"string","description":"Message receipt status, only used with type Receipt.","readOnly":true,"enum":["Sent","Delivered","Read","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","readOnly":true,"items":{"$ref":"#/definitions/ConversationReason"}},"originatingEntity":{"type":"string","description":"Specifies if this message was sent by a human agent or bot. The platform may use this to apply appropriate provider policies.","enum":["Human","Bot"]},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected.","readOnly":true},"direction":{"type":"string","description":"The direction of the message.","readOnly":true,"enum":["Inbound","Outbound"]},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}},"byoSmsIntegrationId":{"type":"string","description":"The internal id representing the customer supplied sms integration message."}},"description":"General rich media message structure with normalized feature support across many messaging channels."},"ConversationNotificationTemplateBody":{"type":"object","required":["parameters"],"properties":{"text":{"type":"string","description":"Body text. For WhatsApp, ignored."},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/ConversationNotificationTemplateParameter"}}},"description":"Template body object."},"ConversationNotificationTemplateFooter":{"type":"object","properties":{"text":{"type":"string","description":"Footer text. For WhatsApp, ignored."}},"description":"Template footer object."},"ConversationNotificationTemplateHeader":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Template header type.","enum":["Text","Media"]},"text":{"type":"string","description":"Header text. For WhatsApp, ignored."},"media":{"description":"Media template header image.","$ref":"#/definitions/ConversationContentAttachment"},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/ConversationNotificationTemplateParameter"}}},"description":"Template header object."},"ConversationNotificationTemplateParameter":{"type":"object","required":["text"],"properties":{"name":{"type":"string","description":"Parameter name."},"text":{"type":"string","description":"Parameter text value."}},"description":"Template parameters for placeholders in template."},"ConversationReason":{"type":"object","required":["message"],"properties":{"code":{"type":"string","description":"The reason code for the failed message receipt.","enum":["MessageExpired","RateLimited","MessageNotAllowed","GeneralError","UnsupportedMessage","UnknownMessage","InvalidMessageStructure","InvalidDestination","ServerError","MediaTypeNotAllowed","InvalidMediaContentLength","RecipientOptedOut"]},"message":{"type":"string","description":"Description of the reason for the failed message receipt."}},"description":"Reasons for a failed message receipt."},"ConversationRecipientAdditionalIdentifier":{"type":"object","required":["type","value"],"properties":{"type":{"type":"string","description":"Type of the Identifier","readOnly":true,"enum":["Deployment","Subject","Unknown"]},"value":{"type":"string","description":"The Identifier value.","readOnly":true}},"description":"Additional identifiers for describing messaging recipient."},"MessageData":{"type":"object","required":["status","textBody","timestamp"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"providerMessageId":{"type":"string","description":"The unique identifier of the message from provider"},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"fromAddress":{"type":"string","description":"The sender of the text message."},"toAddress":{"type":"string","description":"The recipient of the text message."},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"messengerType":{"type":"string","description":"Type of text messenger.","enum":["sms","facebook","twitter","whatsapp","webmessaging","instagram","open"]},"textBody":{"type":"string","description":"The body of the text message. (Deprecated - Instead use normalizedMessage.text)"},"status":{"type":"string","description":"The status of the message.","enum":["queued","sent","failed","received","delivery-success","delivery-failed","read","removed","published"]},"media":{"type":"array","description":"The media details associated to a message. (Deprecated - Instead use normalizedMessage.content[index].attachment)","items":{"$ref":"#/definitions/MessageMedia"}},"stickers":{"type":"array","description":"The sticker details associated to a message. (Deprecated - Instead use normalizedMessage.content[index].attachment","items":{"$ref":"#/definitions/MessageSticker"}},"normalizedMessage":{"description":"The message into normalized format","readOnly":true,"$ref":"#/definitions/ConversationNormalizedMessage"},"normalizedReceipts":{"type":"array","description":"The delivery event associated with this message in normalized format, if the message direction was outbound","readOnly":true,"items":{"$ref":"#/definitions/ConversationNormalizedMessage"}},"createdBy":{"description":"User who sent this message.","$ref":"#/definitions/User"},"conversationId":{"type":"string","description":"The id of the conversation of this message."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessageConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/MessageMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessageConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessageConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessageMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"toAddress":{"description":"Address for the participant on receiving side of the message conversation. If the address is a phone number, E.164 format is recommended.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address for the participant on the sending side of the message conversation. If the address is a phone number, E.164 format is recommended.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"Message instance details on the communication.","items":{"$ref":"#/definitions/MessageDetails"}},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["unknown","sms","twitter","facebook","line","whatsapp","telegram","kakao","webmessaging","open","instagram"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"authenticated":{"type":"boolean","description":"If true, the participant member is authenticated."},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a message monitor."},"monitoredParticipant":{"description":"The participant being monitored when performing a message monitor.","$ref":"#/definitions/AddressableEntityRef"}}},"TextMessageListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessageData"}}}},"OpenMessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element. If contentType = \"Attachment\" only one item is allowed.","enum":["Attachment"]},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ConversationContentAttachment"}},"description":"Message content element."},"OpenMessagingChannel":{"type":"object","required":["from","time","to"],"properties":{"id":{"type":"string","description":"The Messaging Platform integration ID.","readOnly":true},"platform":{"type":"string","description":"The provider type.","readOnly":true,"enum":["Open"]},"type":{"type":"string","description":"Specifies if this message is part of a private or public conversation.","enum":["Private"]},"messageId":{"type":"string","description":"Unique provider ID of the message such as a Facebook message ID."},"to":{"description":"Information about the recipient the message is sent to.","$ref":"#/definitions/OpenMessagingToRecipient"},"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metadata":{"description":"Information about the channel.","$ref":"#/definitions/ConversationChannelMetadata"}},"description":"Channel-specific information that describes the message and the message channel/provider."},"OpenMessagingFromRecipient":{"type":"object","required":["id","idType"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient."},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","enum":["Email","Phone","Opaque"]},"firstName":{"type":"string","description":"First name of the recipient."},"lastName":{"type":"string","description":"Last name of the recipient."},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient."}},"description":"Information about the recipient the message is received from."},"OpenMessagingToRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient."}},"description":"Information about the recipient the message is sent to."},"OpenNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message. This ID is generated by Messaging Platform. Message receipts will have the same ID as the message they reference, as such should only be set when sending a message receipt."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text","Receipt"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenMessageContent"}},"status":{"type":"string","description":"Message receipt status, only used with type Receipt.","enum":["Sent","Delivered","Read","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."},"direction":{"type":"string","description":"The direction of the message.","enum":["Inbound","Outbound"]},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"AdditionalMessage":{"type":"object","required":["textBody"],"properties":{"textBody":{"type":"string","description":"The body of the text message. Maximum character counts are: SMS - 765 characters, other channels - 2000 characters."},"mediaIds":{"type":"array","description":"The media ids associated with the text message. See https://developer.genesys.cloud/api/rest/v2/conversations/messaging-media-upload for example usage.","items":{"type":"string"}},"stickerIds":{"type":"array","description":"The sticker ids associated with the text message.","items":{"type":"string"}},"messagingTemplate":{"description":"The messaging template use to send a predefined canned response with the message","$ref":"#/definitions/MessagingTemplateRequest"}}},"MessagingTemplateRequest":{"type":"object","properties":{"responseId":{"type":"string","description":"A Response Management response identifier for a messaging template defined response"},"parameters":{"type":"array","description":"A list of Response Management response substitutions for the response's messaging template","items":{"$ref":"#/definitions/TemplateParameter"}}}},"TemplateParameter":{"type":"object","properties":{"id":{"type":"string","description":"Response substitution identifier"},"value":{"type":"string","description":"Response substitution value"}}},"CreateOutboundMessagingConversationRequest":{"type":"object","required":["queueId","toAddress","toAddressMessengerType"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to be associated with the message. This will determine the fromAddress of the message."},"toAddress":{"type":"string","description":"The messaging address of the recipient of the message. For an SMS messenger type, the phone number address must be in E.164 format. E.g. +13175555555 or +34234234234. For open messenger type, any string within the outbound.open.messaging.to.address.characters.max limit can be used. For whatsapp messenger type, use a Whatsapp ID of a phone number. E.g for a E.164 formatted phone number `+13175555555`, a Whatsapp ID would be 13175555555"},"toAddressMessengerType":{"type":"string","description":"The messaging address messenger type.","enum":["sms","open","whatsapp"]},"useExistingConversation":{"type":"boolean","description":"An override to use an existing conversation. \nIf set to true, an existing conversation will be used if there is one within the conversation window. \nIf set to false, create request fails if there is a conversation within the conversation window."},"externalContactId":{"type":"string","description":"The external contact with which the message will be associated."}}},"MessageMediaData":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The detected internet media type of the the media object. If null then the media type should be dictated by the url."},"contentLengthBytes":{"type":"integer","format":"int32","description":"The optional content length of the the media object, in bytes."},"uploadUrl":{"type":"string","description":"The URL returned to upload an attachment"},"status":{"type":"string","description":"The status of the media, indicates if the media is in the process of uploading. If the upload fails, the media becomes invalid","readOnly":true,"enum":["uploading","valid","invalid"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SendAgentlessOutboundMessageResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversationId":{"type":"string","description":"The identifier of the conversation."},"fromAddress":{"type":"string","description":"The sender of the message."},"toAddress":{"type":"string","description":"The recipient of the message."},"messengerType":{"type":"string","description":"Type of messenger.","enum":["sms","whatsapp","open"]},"textBody":{"type":"string","description":"The body of the text message."},"messagingTemplate":{"description":"The messaging template sent","$ref":"#/definitions/MessagingTemplateRequest"},"useExistingActiveConversation":{"type":"boolean","description":"Use an existing active conversation to send the agentless outbound message. Set this parameter to 'true' to use active conversation. Default value: false"},"message":{"description":"Sent agentless outbound message in normalized format","$ref":"#/definitions/MessageData"},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"user":{"description":"Details of the user created the job","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"SendAgentlessOutboundMessageRequest":{"type":"object","required":["fromAddress","toAddress","toAddressMessengerType"],"properties":{"fromAddress":{"type":"string","description":"The messaging address of the sender of the message. For an SMS messenger type, this must be a currently provisioned SMS phone number. For a WhatsApp messenger type use the provisioned WhatsApp integration’s ID"},"toAddress":{"type":"string","description":"The messaging address of the recipient of the message. For an SMS messenger type, the phone number address must be in E.164 format. E.g. +13175555555 or +34234234234. For WhatsApp messenger type, use a WhatsApp ID of a phone number. E.g for a E.164 formatted phone number `+13175555555`, a WhatsApp ID would be 13175555555"},"toAddressMessengerType":{"type":"string","description":"The recipient messaging address messenger type.","enum":["sms","whatsapp","open"]},"textBody":{"type":"string","description":"The text of the message to send. This field is required in the case of SMS messenger type. Maximum character counts are: SMS - 765 characters, other channels - 2000 characters."},"messagingTemplate":{"description":"The messaging template to use in the case of WhatsApp messenger type. This field is required when using WhatsApp messenger type","$ref":"#/definitions/MessagingTemplateRequest"},"useExistingActiveConversation":{"type":"boolean","description":"Use an existing active conversation to send the agentless outbound message. Set this parameter to 'true' to use active conversation. Default value: false"}}},"OpenEventNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message generated by Messaging Platform."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Event"]},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/OpenMessageEvent"}}},"description":"Open Messaging rich media message structure"},"OpenMessageEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["Typing"]},"typing":{"description":"Typing event.","$ref":"#/definitions/ConversationEventTyping"}},"description":"Message event element."},"OpenEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["Typing"]}},"description":"Message event element."},"OpenInboundMessagingChannel":{"type":"object","required":["from","time"],"properties":{"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}},"description":"Open Channel-specific information that describes the message and the message channel/provider."},"OpenInboundNormalizedEvent":{"type":"object","required":["channel","events"],"properties":{"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessagingChannel"},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/OpenEvent"}}},"description":"Open Event Messaging rich media message structure"},"OpenMessageNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message generated by Messaging Platform."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenMessageContent"}},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"OpenContentAttachment":{"type":"object","required":["mediaType","mime","url"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, middleware media UUID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."}},"description":"Attachment object."},"OpenInboundMessageContent":{"type":"object","properties":{"attachment":{"description":"Attachment content.","$ref":"#/definitions/OpenContentAttachment"}},"description":"Message content element."},"OpenInboundMessageMessagingChannel":{"type":"object","required":["from","time"],"properties":{"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"messageId":{"type":"string","description":"Unique provider ID of the message."},"metadata":{"description":"Additional Custom Information about the channel.","$ref":"#/definitions/ConversationChannelMetadata"}},"description":"Open Channel-specific information that describes the message and the message channel/provider, with additional message information"},"OpenInboundNormalizedMessage":{"type":"object","required":["channel"],"properties":{"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessageMessagingChannel"},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenInboundMessageContent"}},"metadata":{"type":"object","description":"Additional metadata about this message to capture non-channel specific data.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"ContentButtonResponse":{"type":"object","required":["payload","text","type"],"properties":{"id":{"type":"string","description":"An ID assigned to the button response (Deprecated)."},"type":{"type":"string","description":"Describes the button that resulted in the Button Response.","enum":["Button","QuickReply"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Button response object representing the click of a structured message button, such as a quick reply."},"OpenReceiptNormalizedMessage":{"type":"object","required":["channel","direction","id","status","type"],"properties":{"id":{"type":"string","description":"The original unique message Id generated by the messaging platform, that this receipt message is referencing."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Receipt"]},"status":{"type":"string","description":"Message receipt status.","enum":["Sent","Delivered","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."},"direction":{"type":"string","description":"The direction of the message.","enum":["Inbound","Outbound"]}},"description":"Open Messaging rich media message structure"},"OpenInboundMessagingReceiptChannel":{"type":"object","required":["time","to"],"properties":{"to":{"description":"Information about the recipient the message is intended for.","$ref":"#/definitions/OpenMessagingToRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}},"description":"Open Channel-specific information that describes the message and the message channel/provider."},"OpenInboundNormalizedReceipt":{"type":"object","required":["channel","id","status"],"properties":{"id":{"type":"string","description":"The original unique message Id generated by the messaging platform, that this receipt message is referencing."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessagingReceiptChannel"},"status":{"type":"string","description":"Message receipt status.","enum":["Sent","Delivered","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."}},"description":"Open Messaging rich media message structure"},"MessageTypingEventRequest":{"type":"object","required":["typing"],"properties":{"typing":{"description":"Typing event","$ref":"#/definitions/ConversationEventTyping"},"dateSent":{"type":"string","format":"date-time","description":"The time when the message typing event was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ContentSetting":{"type":"object","properties":{"story":{"description":"Settings relating to facebook and instagram stories feature","$ref":"#/definitions/StorySetting"}}},"EventSetting":{"type":"object","properties":{"typing":{"description":"Settings regarding typing events","$ref":"#/definitions/TypingSetting"}}},"InboundOnlySetting":{"type":"object","properties":{"inbound":{"type":"string","enum":["Enabled","Disabled"]}}},"MediaType":{"type":"object","properties":{"type":{"type":"string","description":"The media type string as defined by RFC 2046. You can define specific types such as 'image/jpeg', 'video/mpeg', or specify wild cards for a range of types, 'image/*', or all types '*/*'. See https://www.iana.org/assignments/media-types/media-types.xhtml for a list of registered media types."}},"description":"Media type definition"},"MediaTypeAccess":{"type":"object","properties":{"inbound":{"type":"array","description":"List of media types allowed for inbound messages from customers. If inbound messages from a customer contain media that is not in this list, the media will be dropped from the outbound message.","items":{"$ref":"#/definitions/MediaType"}},"outbound":{"type":"array","description":"List of media types allowed for outbound messages to customers. If an outbound message is sent that contains media that is not in this list, the message will not be sent.","items":{"$ref":"#/definitions/MediaType"}}},"description":"Media type access definitions"},"MediaTypes":{"type":"object","properties":{"allow":{"description":"Specify allowed media types for inbound and outbound messages. If this field is empty, all inbound and outbound media will be blocked.","$ref":"#/definitions/MediaTypeAccess"}},"description":"Media types"},"MessagingIntegration":{"type":"object","required":["id","messengerType","name","version"],"properties":{"id":{"type":"string","description":"A unique Integration Id","readOnly":true},"name":{"type":"string","description":"The name of the Integration","readOnly":true},"supportedContent":{"description":"Defines the SupportedContent profile configured for an integration","$ref":"#/definitions/SupportedContentReference"},"messagingSetting":{"$ref":"#/definitions/MessagingSettingReference"},"status":{"type":"string","description":"The status of the Integration","readOnly":true,"enum":["Active","Inactive","Error","Starting","Incomplete","Deleting","DeletionFailed"]},"messengerType":{"type":"string","description":"The type of Messaging Integration","readOnly":true,"enum":["sms","facebook","twitter","whatsapp","webmessaging","instagram","open"]},"recipient":{"description":"The recipient associated to the Integration. This recipient is used to associate a flow to an integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date this Integration was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date this Integration was modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"createdBy":{"description":"User reference that created this Integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User reference that last modified this Integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"version":{"type":"integer","format":"int32","description":"Version number required for updates.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessagingIntegrationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessagingIntegration"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessagingSettingReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The messaging Setting unique identifier associated with this integration"},"name":{"type":"string","description":"The messaging Setting profile name","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The messaging Setting profile URI","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Date this messaging Setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date this messaging Setting was modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"string","description":"Version number"},"createdBy":{"description":"User reference that created this Setting","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"updatedBy":{"description":"User reference that modified this Setting","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"content":{"description":"Settings relating to message contents","$ref":"#/definitions/ContentSetting"},"event":{"description":"Settings relating to events which may occur","$ref":"#/definitions/EventSetting"}},"description":"Messaging Setting for messaging platform integrations"},"SettingDirection":{"type":"object","properties":{"inbound":{"type":"string","description":"Status for the Inbound Direction","enum":["Enabled","Disabled"]},"outbound":{"type":"string","description":"Status for the Outbound Direction","enum":["Enabled","Disabled"]}}},"StorySetting":{"type":"object","properties":{"mention":{"description":"Setting relating to Story Mentions","$ref":"#/definitions/InboundOnlySetting"},"reply":{"description":"Setting relating to Story Replies","$ref":"#/definitions/InboundOnlySetting"}}},"SupportedContentReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The SupportedContent unique identifier associated with this integration"},"name":{"type":"string","description":"The SupportedContent profile name","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The SupportedContent profile URI","readOnly":true},"mediaTypes":{"description":"Media types definition for the supported content","readOnly":true,"$ref":"#/definitions/MediaTypes"}},"description":"Reference to supported content profile associated with the integration"},"TypingSetting":{"type":"object","properties":{"on":{"description":"Should typing indication Events be sent","$ref":"#/definitions/SettingDirection"}}},"ConversationThreadingWindow":{"type":"object","required":["settings"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"settings":{"type":"array","description":"The conversation threading window timeout (Minutes) for each messaging type","items":{"$ref":"#/definitions/ConversationThreadingWindowSetting"}},"defaultTimeoutMinutes":{"type":"integer","format":"int64","description":"The default conversation threading window timeout (Minutes)","readOnly":true}}},"ConversationThreadingWindowSetting":{"type":"object","required":["messengerType","timeoutInMinutes"],"properties":{"messengerType":{"type":"string","description":"The type of messenger","enum":["sms","facebook","twitter","whatsapp","webmessaging","instagram","open"]},"timeoutInMinutes":{"type":"integer","format":"int64","description":"The conversation threading window timeout (Minutes) of specified messenger type"}}},"FacebookAppCredentials":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"Genesys Cloud Facebook App Id","readOnly":true}}},"FacebookIntegration":{"type":"object","required":["appId","id","name","version"],"properties":{"id":{"type":"string","description":"A unique Integration Id.","readOnly":true},"name":{"type":"string","description":"The name of the Facebook Integration"},"supportedContent":{"description":"Defines the SupportedContent profile configured for an integration","$ref":"#/definitions/SupportedContentReference"},"messagingSetting":{"$ref":"#/definitions/MessagingSettingReference"},"appId":{"type":"string","description":"The App Id from Facebook messenger"},"pageId":{"type":"string","description":"The Page Id from Facebook messenger"},"pageName":{"type":"string","description":"The name of the Facebook page","readOnly":true},"pageProfileImageUrl":{"type":"string","description":"The url of the profile image of the Facebook page","readOnly":true},"status":{"type":"string","description":"The status of the Facebook Integration"},"recipient":{"description":"The recipient reference associated to the Facebook Integration. This recipient is used to associate a flow to an integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date this Integration was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this Integration was modified. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"callableTimes":{"type":"array","description":"The list of CallableTimes for which it is acceptable to place outbound calls.","items":{"$ref":"#/definitions/CallableTime"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignTimeSlot":{"type":"object","required":["day","startTime","stopTime"],"properties":{"startTime":{"type":"string","example":"08:00:00","description":"The start time of the interval as an ISO-8601 string, i.e. HH:mm:ss"},"stopTime":{"type":"string","example":"08:00:00","description":"The end time of the interval as an ISO-8601 string, i.e. HH:mm:ss"},"day":{"type":"integer","format":"int32","example":1,"description":"The day of the interval. Valid values: [1-7], representing Monday through Sunday"}}},"CallableTimeSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallableTimeSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactCallbackRequest":{"type":"object","required":["campaignId","contactId","contactListId","phoneColumn","schedule"],"properties":{"campaignId":{"type":"string","description":"Campaign identifier"},"contactListId":{"type":"string","description":"Contact list identifier"},"contactId":{"type":"string","description":"Contact identifier"},"phoneColumn":{"type":"string","description":"Name of the phone column containing the number to be called"},"schedule":{"type":"string","description":"The scheduled time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ\", example = \"2016-01-02T16:59:59\""}}},"CampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"recording":{"type":"boolean","description":"True if this call is being recorded."},"recordingState":{"type":"string","description":"State of recording on this call.","enum":["none","active","paused"]},"muted":{"type":"boolean","description":"True if this call is muted so that remote participants can't hear any audio from this end."},"confined":{"type":"boolean","description":"True if this call is held and the person on this side hears hold music."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"securePause":{"type":"boolean","description":"True when the recording of this call is in secure pause status."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"errorInfo":{"$ref":"#/definitions/ErrorInfo"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","endpoint.donotdisturb","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"CallbackBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback. 0 means the automatic placement is disabled."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"callerId":{"type":"string","description":"The phone number displayed to recipients of the phone call. The value should conform to the E164 format."},"callerIdName":{"type":"string","description":"The name displayed to recipients of the phone call."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"CampaignInteraction":{"type":"object","properties":{"id":{"type":"string"},"campaign":{"$ref":"#/definitions/DomainEntityRef"},"agent":{"$ref":"#/definitions/DomainEntityRef"},"contact":{"$ref":"#/definitions/DomainEntityRef"},"destinationAddress":{"type":"string"},"activePreviewCall":{"type":"boolean","description":"Boolean value if there is an active preview call on the interaction"},"lastActivePreviewWrapupTime":{"type":"string","format":"date-time","description":"The time when the last preview of the interaction was wrapped up. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The time when dialer created the interaction. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callPlacedTime":{"type":"string","format":"date-time","description":"The time when the agent or system places the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callRoutedTime":{"type":"string","format":"date-time","description":"The time when the agent was connected to the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"previewConnectedTime":{"type":"string","format":"date-time","description":"The time when the customer and routing participant are connected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queue":{"$ref":"#/definitions/DomainEntityRef"},"script":{"$ref":"#/definitions/DomainEntityRef"},"disposition":{"type":"string","description":"Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer","enum":["DISCONNECT","LIVE_VOICE","BUSY","MACHINE","NO_ANSWER","SIT_CALLABLE","SIT_UNCALLABLE","FAX"]},"callerName":{"type":"string"},"callerAddress":{"type":"string"},"previewPopDeliveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversation":{"$ref":"#/definitions/ConversationBasic"},"dialerSystemParticipantId":{"type":"string","description":"conversation participant id that is the dialer system participant to monitor the call from dialer perspective"},"dialingMode":{"type":"string"},"skills":{"type":"array","description":"Any skills that are attached to the call for routing","uniqueItems":true,"items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignInteractions":{"type":"object","properties":{"campaign":{"$ref":"#/definitions/DomainEntityRef"},"pendingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"proceedingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"previewingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"interactingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"scheduledInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}}}},"ConversationBasic":{"type":"object","required":["startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"externalTag":{"type":"string","description":"The external tag associated with the conversation."},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"divisions":{"type":"array","description":"Identifiers of divisions associated with this conversation","items":{"$ref":"#/definitions/ConversationDivisionMembership"}},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"participants":{"type":"array","readOnly":true,"items":{"$ref":"#/definitions/ParticipantBasic"}}}},"ParticipantBasic":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"teamId":{"type":"string","description":"The team id that this participant is a member of when added to the conversation."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","agentRequested","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc.","items":{"type":"string"}},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"coachedParticipantId":{"type":"string","description":"If this participant is a coach, then this will be the id of the participant that is being coached."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/CallBasic"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/CallbackBasic"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."}}},"CampaignOutboundLinesAllocation":{"type":"object","properties":{"campaign":{"description":"The Campaign","$ref":"#/definitions/DomainEntityRef"},"campaignWeight":{"type":"integer","format":"int32","description":"The relative weight of the campaign"},"linesAssigned":{"type":"integer","format":"int32","description":"The number of lines dynamically assigned to the campaign"},"legacyWeight":{"type":"boolean","description":"true if relative weight of the campaign is not explicitly specified, false otherwise"}}},"CampaignOutboundLinesDistribution":{"type":"object","properties":{"campaign":{"description":"The Campaign for which dialing group distribution information was requested","$ref":"#/definitions/AddressableEntityRef"},"maxOutboundLineCount":{"type":"integer","format":"int32","description":"Maximum outbound calls that can be placed for Campaign's Edge Group or Site"},"maxLineUtilization":{"type":"number","description":"Maximum ratio of dialer calls to Campaign's Edge Group or Site capacity"},"availableOutboundLines":{"type":"integer","format":"int32","description":"Number of available outbound lines in Campaign's Edge Group or Site"},"reservedLines":{"type":"integer","format":"int32","description":"Number of reserved outbound lines in Campaign's Edge Group or Site"},"campaignsWithReservedLines":{"type":"array","description":"Information about campaigns with reserving lines in Campaign's Edge Group or Site","items":{"$ref":"#/definitions/CampaignOutboundLinesReservation"}},"campaignsWithDynamicallyAllocatedLines":{"type":"array","description":"Information about campaigns using dynamic lines allocation in Campaign's Edge Group or Site","items":{"$ref":"#/definitions/CampaignOutboundLinesAllocation"}}},"description":"Lines distribution information or Campaign's Edge Group or Site"},"CampaignOutboundLinesReservation":{"type":"object","properties":{"campaign":{"description":"The Campaign","$ref":"#/definitions/DomainEntityRef"},"linesReserved":{"type":"integer","format":"int32","description":"The number of lines reserved for the campaign"}}},"CampaignProgress":{"type":"object","required":["campaign","contactList"],"properties":{"campaign":{"description":"Identifier of the campaign","$ref":"#/definitions/DomainEntityRef"},"contactList":{"description":"Identifier of the contact list","$ref":"#/definitions/DomainEntityRef"},"numberOfContactsCalled":{"type":"integer","format":"int64","description":"Number of contacts called during the campaign","readOnly":true},"numberOfContactsMessaged":{"type":"integer","format":"int64","description":"Number of contacts messaged during the campaign","readOnly":true},"totalNumberOfContacts":{"type":"integer","format":"int64","description":"Total number of contacts in the campaign","readOnly":true},"percentage":{"type":"integer","format":"int64","description":"Percentage of contacts processed during the campaign","readOnly":true},"numberOfContactsSkipped":{"type":"object","description":"Number of contacts skipped during the campaign","readOnly":true,"additionalProperties":{"type":"integer","format":"int32"}}}},"AgentOwnedMappingPreview":{"type":"object","properties":{"agentOwnedColumn":{"type":"string","description":"The raw value of the agent-owned column","readOnly":true},"email":{"type":"string","description":"The email address of the user, if it exists","readOnly":true},"userId":{"type":"string","description":"The id of the user, if it exists","readOnly":true},"exists":{"type":"boolean","description":"Whether the user exists","readOnly":true},"isQueueMember":{"type":"boolean","description":"Whether the user is a member of the campaign's queue","readOnly":true},"recordCount":{"type":"integer","format":"int32","description":"The number of contact records whose agent-owned column matches the raw value","readOnly":true}}},"AgentOwnedMappingPreviewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentOwnedMappingPreview"}}}},"CallableContactsDiagnostic":{"type":"object","properties":{"attemptLimits":{"description":"Attempt limits for the campaign's contact list","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dncLists":{"type":"array","description":"Do not call lists for the campaign","readOnly":true,"items":{"$ref":"#/definitions/DomainEntityRef"}},"callableTimeSet":{"description":"Callable time sets for the campaign","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"ruleSets":{"type":"array","description":"Rule sets for the campaign","readOnly":true,"items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignDiagnostics":{"type":"object","properties":{"callableContacts":{"description":"Campaign properties that can impact which contacts are callable","readOnly":true,"$ref":"#/definitions/CallableContactsDiagnostic"},"queueUtilizationDiagnostic":{"description":"Information regarding the campaign's queue","readOnly":true,"$ref":"#/definitions/QueueUtilizationDiagnostic"},"ruleSetDiagnostics":{"type":"array","description":"Information regarding the campaign's rule sets","readOnly":true,"items":{"$ref":"#/definitions/RuleSetDiagnostic"}},"outstandingInteractionsCount":{"type":"integer","format":"int32","description":"Current number of outstanding interactions on the campaign","readOnly":true},"scheduledInteractionsCount":{"type":"integer","format":"int32","description":"Current number of scheduled interactions on the campaign","readOnly":true},"timeZoneRescheduledCallsCount":{"type":"integer","format":"int32","description":"Current number of time zone rescheduled calls on the campaign","readOnly":true},"campaignSkillStatistics":{"description":"Information regarding the campaign's skills","readOnly":true,"$ref":"#/definitions/CampaignSkillStatistics"}}},"CampaignSkillStatistics":{"type":"object","properties":{"skillCombinations":{"type":"integer","format":"int32","description":"Number of available skill combinations for the campaign","readOnly":true},"eligibleSkilledAgents":{"type":"integer","format":"int32","description":"Number of eligible agents with skills for campaign","readOnly":true}}},"QueueUtilizationDiagnostic":{"type":"object","properties":{"queue":{"description":"Identifier of the queue","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"usersInQueue":{"type":"integer","format":"int32","description":"The number of users joined to the queue","readOnly":true},"activeUsersInQueue":{"type":"integer","format":"int32","description":"The number of users active on the queue","readOnly":true},"usersOnQueue":{"type":"integer","format":"int32","description":"The number of users with a status of on-queue","readOnly":true},"usersNotUtilized":{"type":"integer","format":"int32","description":"The number of users in the queue currently not engaged","readOnly":true},"usersOnQueueWithStation":{"type":"integer","format":"int32","description":"The number of users in the queue with a station","readOnly":true},"usersOnACampaignCall":{"type":"integer","format":"int32","description":"The number of users currently engaged in a campaign call","readOnly":true},"usersOnDifferentEdgeGroup":{"type":"integer","format":"int32","description":"The number of users whose station is homed to an edge different from the campaign","readOnly":true},"usersOnANonCampaignCall":{"type":"integer","format":"int32","description":"The number of users currently engaged in a communication that is not part of the campaign","readOnly":true}}},"RuleSetDiagnostic":{"type":"object","properties":{"ruleSet":{"description":"A campaign rule set","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"warnings":{"type":"array","description":"Diagnostic warnings for the rule set","readOnly":true,"items":{"type":"string","enum":["WRAPUP_CODE_NOT_IN_QUEUE","CONTACT_ATTRIBUTE_NOT_IN_CONTACT_LIST","NO_DNC_LIST_FOR_APPEND","PHONE_CONDITIONS_WITH_MULTICOLUMN_PREVIEW"]}}}},"CampaignRule":{"type":"object","required":["campaignRuleActions","campaignRuleConditions","campaignRuleEntities","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the CampaignRule."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"campaignRuleEntities":{"description":"The list of entities that this CampaignRule monitors.","$ref":"#/definitions/CampaignRuleEntities"},"campaignRuleConditions":{"type":"array","description":"The list of conditions that are evaluated on the entities.","items":{"$ref":"#/definitions/CampaignRuleCondition"}},"campaignRuleActions":{"type":"array","description":"The list of actions that are executed if the conditions are satisfied.","items":{"$ref":"#/definitions/CampaignRuleAction"}},"matchAnyConditions":{"type":"boolean"},"enabled":{"type":"boolean","description":"Whether or not this CampaignRule is currently enabled. Required on updates."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignRuleAction":{"type":"object","required":["actionType","campaignRuleActionEntities"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleAction. Required for certain actionTypes.","$ref":"#/definitions/CampaignRuleParameters"},"actionType":{"type":"string","description":"The action to take on the campaignRuleActionEntities.","enum":["turnOnCampaign","turnOffCampaign","turnOnSequence","turnOffSequence","setCampaignPriority","recycleCampaign","setCampaignDialingMode","setCampaignAbandonRate","setCampaignNumberOfLines","setCampaignWeight","setCampaignMaxCallsPerAgent","changeCampaignQueue"]},"campaignRuleActionEntities":{"description":"The list of entities that this action will apply to.","$ref":"#/definitions/CampaignRuleActionEntities"}}},"CampaignRuleActionEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/DomainEntityRef"}},"useTriggeringEntity":{"type":"boolean","description":"If true, the CampaignRuleAction will apply to the same entity that triggered the CampaignRuleCondition."}}},"CampaignRuleCondition":{"type":"object","required":["conditionType","parameters"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleCondition.","$ref":"#/definitions/CampaignRuleParameters"},"conditionType":{"type":"string","description":"The type of condition to evaluate.","enum":["campaignProgress","campaignAgents"]}}},"CampaignRuleEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignRuleParameters":{"type":"object","properties":{"operator":{"type":"string","description":"The operator for comparison. Required for a CampaignRuleCondition.","enum":["equals","greaterThan","greaterThanEqualTo","lessThan","lessThanEqualTo"]},"value":{"type":"string","description":"The value for comparison. Required for a CampaignRuleCondition."},"priority":{"type":"string","description":"The priority to set a campaign to. Required for the 'setCampaignPriority' action.","enum":["1","2","3","4","5"]},"dialingMode":{"type":"string","description":"The dialing mode to set a campaign to. Required for the 'setCampaignDialingMode' action.","enum":["agentless","preview","power","predictive","progressive","external"]}}},"CampaignRuleEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignRule"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Alteration":{"type":"object","properties":{"type":{"type":"string","description":"Range type (Exclusion: used to exclude a specific time within the recurrence. Inclusion: used to include a specific time within the recurrence which will execute in addition to the normal recurrence. If both an exclusion and inclusion are specified, the inclusion will take precedence over the exclusion.)","enum":["Exclusion","Inclusion"]},"start":{"type":"string","example":"2023-12-21T16:30:25","description":"The start date of an alteration range as an ISO-8601 string"},"end":{"type":"string","example":"2023-12-21T16:30:25","description":"The end date of an alteration range as an ISO-8601 string"}}},"CampaignSchedule":{"type":"object","required":["campaign","intervals","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"intervals":{"type":"array","description":"A list of intervals during which to run the associated Campaign.","items":{"$ref":"#/definitions/ScheduleInterval"}},"timeZone":{"type":"string","example":"Africa/Abidjan","description":"The time zone for this CampaignSchedule. For example, Africa/Abidjan."},"campaign":{"description":"The Campaign that this CampaignSchedule is for.","$ref":"#/definitions/DomainEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NextOccurrenceDetails":{"type":"object","properties":{"startOccurrenceDetails":{"description":"The details for the next start occurrence for the recurrence.","$ref":"#/definitions/OccurrenceDetails"},"endOccurrenceDetails":{"description":"The details for the next end occurrence for the recurrence.","$ref":"#/definitions/OccurrenceDetails"}}},"OccurrenceDetails":{"type":"object","properties":{"dateOfNextOccurrence":{"type":"string","format":"date-time","example":"2023-12-21T16:30:25.00Z","description":"The date of the next start or end occurrence for the recurrence as an ISO-8601 string"},"numberOfOccurrences":{"type":"integer","format":"int32","description":"The number of start or end occurrences that have been processed for the recurrence."}}},"Pattern":{"type":"object","required":["interval","type"],"properties":{"type":{"type":"string","description":"Pattern type (Daily/Weekly)","enum":["Daily","Weekly"]},"interval":{"type":"integer","format":"int32","description":"The interval of days between the occurrences for Daily pattern type, and weeks between the occurrences for Weekly"},"daysOfWeek":{"type":"array","description":"The day(s) of week the occurrence should be repeated. Required to set for Weekly pattern type. E.g. [\"Monday\", \"Wednesday\"]","items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"Range":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Range type (NoEnd: without an end date. EndDate: with an end date. Numbered: with a specific number of occurrences)","enum":["NoEnd","EndDate","Numbered"]},"end":{"type":"string","example":"2023-12-21T16:30:25","description":"The end date time of the last occurrence of the range as an ISO-8601 string. Required for EndDate range type."},"numberOfOccurrences":{"type":"integer","format":"int32","description":"The number of times the schedule will be repeated, e.g: 2. Required to set for Numbered range type."}}},"Reoccurrence":{"type":"object","required":["end","pattern","range","start","timeZone"],"properties":{"id":{"type":"string"},"start":{"type":"string","example":"2023-11-21T16:30:25","description":"The start date time of the initial occurrence as an ISO-8601 string in the format YYYY-MM-DDThh:mm:ss"},"end":{"type":"string","example":"2023-11-21T16:30:25","description":"The end date time of the initial occurrence as an ISO-8601 string in the format YYYY-MM-DDThh:mm:ss"},"timeZone":{"type":"string","description":"The time zone of the schedule e.g.: America/New_York"},"pattern":{"description":"The schedule pattern e.g.: Daily/Weekly","$ref":"#/definitions/Pattern"},"range":{"description":"The schedule range e.g.: EndDate/NoEnd/Numbered","$ref":"#/definitions/Range"},"alterations":{"type":"array","description":"Modifications to the original recurrence schedule (Exclusions/Inclusions)","items":{"$ref":"#/definitions/Alteration"}},"nextOccurrenceDetails":{"description":"The next occurrence details for the next start and end occurrences for the recurrence","readOnly":true,"$ref":"#/definitions/NextOccurrenceDetails"}}},"ScheduleInterval":{"type":"object","required":["end","start"],"properties":{"start":{"type":"string","description":"The scheduled start time as an ISO-8601 string, i.e yyyy-MM-ddTHH:mm:ss.SSSZ"},"end":{"type":"string","description":"The scheduled end time as an ISO-8601 string, i.e. yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"CampaignBusinessCategoryMetrics":{"type":"object","properties":{"successCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business success"},"neutralCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business neutral"},"failureCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business failure"}}},"CampaignLinesUtilization":{"type":"object","properties":{"assignedOutboundLines":{"type":"integer","format":"int32","description":"Number of outbound lines assigned to the campaign"},"totalAvailableOutboundLines":{"type":"integer","format":"int32","description":"Total number of available outbound lines in Campaign's Edge Group or Site"}}},"CampaignStats":{"type":"object","properties":{"contactRate":{"description":"Information regarding the campaign's connect rate","readOnly":true,"$ref":"#/definitions/ConnectRate"},"idleAgents":{"type":"integer","format":"int32","description":"Number of available agents not currently being utilized","readOnly":true},"effectiveIdleAgents":{"type":"number","format":"double","description":"Number of effective available agents not currently being utilized","readOnly":true},"adjustedCallsPerAgent":{"type":"number","format":"double","description":"Calls per agent adjusted by pace","readOnly":true},"outstandingCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently ongoing","readOnly":true},"scheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently scheduled","readOnly":true},"timeZoneRescheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently timezone rescheduled","readOnly":true},"linesUtilization":{"description":"Information on the campaign's lines utilization","readOnly":true,"$ref":"#/definitions/CampaignLinesUtilization"}}},"ConnectRate":{"type":"object","properties":{"attempts":{"type":"integer","format":"int64","description":"Number of call attempts made","readOnly":true},"connects":{"type":"integer","format":"int64","description":"Number of calls with a live voice detected","readOnly":true},"connectRatio":{"type":"number","format":"double","description":"Ratio of connects to attempts","readOnly":true}}},"CampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Campaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CommonCampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"mediaType":{"type":"string","description":"The media type used for this 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belongs.","$ref":"#/definitions/Division"},"mediaType":{"type":"string","description":"The media type used for this campaign.","enum":["email","sms","voice"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonCampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonCampaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactListDivisionView":{"type":"object","required":["columnNames"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"columnNames":{"type":"array","description":"The names of the contact data columns.","items":{"type":"string"}},"phoneColumns":{"type":"array","description":"Indicates which columns are phone numbers.","items":{"$ref":"#/definitions/ContactPhoneNumberColumn"}},"emailColumns":{"type":"array","description":"Indicates which columns are email addresses.","items":{"$ref":"#/definitions/EmailColumn"}},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"size":{"type":"integer","format":"int64","description":"The number of contacts in the ContactList.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactPhoneNumberColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the phone column."},"type":{"type":"string","description":"Indicates the type of the phone column. For example, 'cell' or 'home'."},"callableTimeColumn":{"type":"string","description":"A column that indicates the timezone to use for a given contact when checking callable times. Not allowed if 'automaticTimeZoneMapping' is set to true."}}},"EmailColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the email column."},"type":{"type":"string","description":"Indicates the type of the email column. For example, 'work' or 'personal'."},"contactableTimeColumn":{"type":"string","description":"A column that indicates the timezone to use for a given contact when checking contactable times."}}},"ImportStatus":{"type":"object","required":["completedRecords","percentComplete","state","totalRecords"],"properties":{"state":{"type":"string","description":"current status of the import","readOnly":true,"enum":["IN_PROGRESS","FAILED"]},"totalRecords":{"type":"integer","format":"int64","description":"total number of records to be imported","readOnly":true},"completedRecords":{"type":"integer","format":"int64","description":"number of records finished importing","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"percentage of records finished importing","readOnly":true},"failureReason":{"type":"string","description":"if the import has failed, the reason for the failure","readOnly":true},"targetContactListIds":{"type":"array","description":"The contact list Ids for target contact lists.","readOnly":true,"items":{"type":"string"}},"listNamePrefix":{"type":"string","description":"The prefix for the contact list name","readOnly":true}}},"ContactListDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ContactListDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactBulkSearchCriteria":{"type":"object","properties":{"clauses":{"type":"array","description":"Groups of conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterClause"}},"filterType":{"type":"string","description":"How to join clauses together.","enum":["AND","OR"]}}},"ContactListFilterClause":{"type":"object","properties":{"filterType":{"type":"string","description":"How to join predicates together.","enum":["AND","OR"]},"predicates":{"type":"array","description":"Conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterPredicate"}}}},"ContactListFilterPredicate":{"type":"object","properties":{"column":{"type":"string","description":"Contact list column from the ContactListFilter's contactList."},"columnType":{"type":"string","description":"The type of data in the contact column.","enum":["numeric","alphabetic"]},"operator":{"type":"string","description":"The operator for this ContactListFilterPredicate.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","BETWEEN","IN"]},"value":{"type":"string","description":"Value with which to compare the contact's data. This could be text, a number, or a relative time. A value for relative time should follow the format PxxDTyyHzzM, where xx, yy, and zz specify the days, hours and minutes. For example, a value of P01DT08H30M corresponds to 1 day, 8 hours, and 30 minutes from now. To specify a time in the past, include a negative sign before each numeric value. For example, a value of P-01DT-08H-30M corresponds to 1 day, 8 hours, and 30 minutes in the past. You can also do things like P01DT00H-30M, which would correspond to 23 hours and 30 minutes from now (1 day - 30 minutes)."},"range":{"description":"A range of values. Required for operators BETWEEN and IN.","$ref":"#/definitions/ContactListFilterRange"},"inverted":{"type":"boolean","description":"Inverts the result of the predicate (i.e., if the predicate returns true, inverting it will return false)."}}},"ContactListFilterRange":{"type":"object","properties":{"min":{"type":"string","description":"The minimum value of the range. Required for the operator BETWEEN."},"max":{"type":"string","description":"The maximum value of the range. Required for the operator BETWEEN."},"minInclusive":{"type":"boolean","description":"Whether or not to include the minimum in the range."},"maxInclusive":{"type":"boolean","description":"Whether or not to include the maximum in the range."},"inSet":{"type":"array","description":"A set of values that the contact data should be in. Required for the IN operator.","uniqueItems":true,"items":{"type":"string"}}}},"ContactsExportRequest":{"type":"object","properties":{"contactListFilterId":{"type":"string","description":"Contact List Filter ID."},"criteria":{"description":"Criteria to filter the contacts by.","$ref":"#/definitions/ContactBulkSearchCriteria"},"contactIds":{"type":"array","description":"Contact IDs to be exported.","items":{"type":"string"}}}},"ExportUri":{"type":"object","properties":{"uri":{"type":"string"},"exportTimestamp":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"CallRecord":{"type":"object","properties":{"lastAttempt":{"type":"string","format":"date-time","description":"Timestamp of the last attempt to reach this number. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lastResult":{"type":"string","description":"Result of the last attempt to reach this number","readOnly":true}}},"ColumnStatus":{"type":"object","properties":{"contactable":{"type":"boolean","description":"Indicates whether or not an individual contact method column is contactable."}}},"ConfigurationOverrides":{"type":"object","properties":{"priority":{"type":"boolean","description":"Indicates whether or not the contact will be placed in front of the queue or at the end of the queue."}}},"ContactColumnTimeZone":{"type":"object","properties":{"timeZone":{"type":"string","description":"Time zone that the column matched to. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"},"columnType":{"type":"string","description":"Column Type will be either PHONE or ZIP","readOnly":true,"enum":["PHONE","ZIP"]}}},"ContactableStatus":{"type":"object","properties":{"contactable":{"type":"boolean","description":"Indicates whether or not the entire contact is contactable for the associated media type."},"columnStatus":{"type":"object","description":"A map of individual contact method columns to whether the individual column is contactable for the associated media type.","additionalProperties":{"$ref":"#/definitions/ColumnStatus"}}}},"DialerContact":{"type":"object","required":["contactListId","data"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"contactListId":{"type":"string","description":"The identifier of the contact list containing this contact."},"data":{"type":"object","example":"{ 'firstname': 'name', 'surname': 'name2', 'phone': '123456789'}","description":"An ordered map of the contact's columns and corresponding values.","additionalProperties":{"type":"string"}},"callRecords":{"type":"object","description":"A map of call records for the contact phone columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/CallRecord"}},"latestSmsEvaluations":{"type":"object","description":"A map of SMS records for the contact phone columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/MessageEvaluation"}},"latestEmailEvaluations":{"type":"object","description":"A map of email records for the contact email columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/MessageEvaluation"}},"callable":{"type":"boolean","description":"Indicates whether or not the contact can be called."},"phoneNumberStatus":{"type":"object","description":"A map of phone number columns to PhoneNumberStatuses, which indicate if the phone number is callable or not.","additionalProperties":{"$ref":"#/definitions/PhoneNumberStatus"}},"contactableStatus":{"type":"object","description":"A map of media types (Voice, SMS and Email) to ContactableStatus, which indicates if the contact can be contacted using the specified media type.","additionalProperties":{"$ref":"#/definitions/ContactableStatus"}},"contactColumnTimeZones":{"type":"object","description":"Map containing data about the timezone the contact is mapped to. This will only be populated if the contact list has automatic timezone mapping turned on. The key is the column name. The value is the timezone it mapped to and the type of column: Phone or Zip","readOnly":true,"additionalProperties":{"$ref":"#/definitions/ContactColumnTimeZone"}},"configurationOverrides":{"description":"the priority property within ConfigurationOverides indicates whether or not the contact to be placed in front of the queue or at the end of the queue","readOnly":true,"$ref":"#/definitions/ConfigurationOverrides"},"dateCreated":{"type":"string","format":"date-time","description":"Timestamp for when the contact was added. Contacts added prior to 2023 September 1 may be missing this value. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"FilterPreviewResponse":{"type":"object","properties":{"filteredContacts":{"type":"integer","format":"int64"},"totalContacts":{"type":"integer","format":"int64"},"preview":{"type":"array","items":{"$ref":"#/definitions/DialerContact"}}}},"MessageEvaluation":{"type":"object","properties":{"contactColumn":{"type":"string","description":"The name of the contact column that was wrapped up"},"contactAddress":{"type":"string","description":"The address (phone or email) that was wrapped up"},"messageType":{"type":"string","description":"The type of message sent","enum":["Sms","Email"]},"wrapupCodeId":{"type":"string","description":"The id of the wrap-up code"},"timestamp":{"type":"string","format":"date-time","description":"The time that the wrap-up was applied. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"PhoneNumberStatus":{"type":"object","properties":{"callable":{"type":"boolean","description":"Indicates whether or not a phone number is callable."}}},"ContactListFilter":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the list."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"The contact list the filter is based on. Required if sourceType is ContactList","$ref":"#/definitions/DomainEntityRef"},"contactListTemplate":{"description":"The contact list template the filter is based on. Required if sourceType is ContactListTemplate","$ref":"#/definitions/DomainEntityRef"},"sourceType":{"type":"string","description":"The source type the filter is based on.","enum":["ContactList","ContactListTemplate"]},"clauses":{"type":"array","description":"Groups of conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterClause"}},"filterType":{"type":"string","description":"How to join clauses together.","enum":["AND","OR"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactListFilterEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ContactListFilter"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactListFilterBulkRetrieveBody":{"type":"object","required":["ids"],"properties":{"ids":{"type":"array","description":"The IDs of the Contact List Filters to retrieve.","items":{"type":"string"}}}},"TimeZoneMappingPreview":{"type":"object","properties":{"contactList":{"description":"The associated ContactList","$ref":"#/definitions/DomainEntityRef"},"contactsPerTimeZone":{"type":"object","description":"The number of contacts per time zone that mapped to only that time zone","additionalProperties":{"type":"integer","format":"int64"}},"contactsMappedUsingZipCode":{"type":"object","description":"The number of contacts per time zone that mapped to only that time zone and were mapped using the zip code column","additionalProperties":{"type":"integer","format":"int64"}},"contactsMappedToASingleZone":{"type":"integer","format":"int64","description":"The total number of contacts that mapped to a single time zone"},"contactsMappedToASingleZoneUsingZipCode":{"type":"integer","format":"int64","description":"The total number of contacts that mapped to a single time zone and were mapped using the zip code column"},"contactsMappedToMultipleZones":{"type":"integer","format":"int64","description":"The total number of contacts that mapped to multiple time zones"},"contactsMappedToMultipleZonesUsingZipCode":{"type":"integer","format":"int64","description":"The total number of contacts that mapped to multiple time zones and were mapped using the zip code column"},"contactsInDefaultWindow":{"type":"integer","format":"int64","description":"The total number of contacts that will be dialed during the default window"},"contactListSize":{"type":"integer","format":"int64","description":"The total number of contacts in the contact list"}}},"ColumnDataTypeSpecification":{"type":"object","properties":{"columnName":{"type":"string","description":"The column name of a column selected for dynamic queueing"},"columnDataType":{"type":"string","description":"The data type of the column selected for dynamic queueing (TEXT, NUMERIC or TIMESTAMP)","enum":["NUMERIC","TEXT","TIMESTAMP"]},"min":{"type":"integer","format":"int32","description":"The minimum length of the numeric column selected for dynamic queueing"},"max":{"type":"integer","format":"int32","description":"The maximum length of the numeric column selected for dynamic queueing"},"maxLength":{"type":"integer","format":"int32","description":"The maximum length of the text column selected for dynamic queueing"}}},"ContactList":{"type":"object","required":["columnNames"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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Required if the dncSourceType is rds_custom."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EventLog":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"errorEntity":{"$ref":"#/definitions/DomainEntityRef"},"relatedEntity":{"$ref":"#/definitions/DomainEntityRef"},"timestamp":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"level":{"type":"string","enum":["INFO","WARNING","ERROR"]},"category":{"type":"string","enum":["CALLBACK","CALL_RESTRICTION","CALL_RULE","CAMPAIGN","CAMPAIGN_RULE","CONTACT","CONTACT_LIST_FILTER","DIGITAL_RULE","DNC_LIST","ENTITY_LIMIT","IMPORT_ERROR","MESSAGE_RESTRICTION","MESSAGING_CAMPAIGN","IMPORT_TEMPLATE","ORGANIZATION_CONFIGURATION","SCHEDULE","MESSAGING_CAMPAIGN_SCHEDULE","EMAIL_CAMPAIGN_SCHEDULE"]},"correlationId":{"type":"string"},"eventMessage":{"$ref":"#/definitions/EventMessage"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EventMessage":{"type":"object","properties":{"code":{"type":"string","enum":["ACTIVE_CAMPAIGNS_LIMIT_EXCEEDED","ALL_CAMPAIGNS_BLACKLISTED","APPROACHING_CONTACT_LIMIT","APPROACHING_DNC_LIST_PHONE_NUMBER_LIMIT","APPROACHING_DNC_ORGANIZATION_PHONE_NUMBER_LIMIT","APPROACHING_ENTITY_LIMIT","AUTOMATIC_TIME_ZONE_ZIP_CODE_INVALID","CAMPAIGN_BLACKLISTED","CAMPAIGN_CONTENT_TEMPLATE_SUBSTITUTION_MISMATCH","CAMPAIGN_EMAIL_BODY_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_EMAIL_SUBJECT_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_INVALIDATED","CAMPAIGN_FORCE_STOPPED","CAMPAIGN_MESSAGE_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_START_ERROR","CAMPAIGN_RULE_START_ERROR","CAMPAIGN_SET_DIALING_MODE_ERROR","CAMPAIGN_STOPPED","CAMPAIGN_THROTTLED","CAMPAIGN_QUEUE_MEMBERS_LIMIT_EXCEEDED","INVALID_CALLABLE_TIME_ZONE","CALLBACK_CREATION_INVALID_NUMBER","CALL_RULE_INVALID_CONTACT_COLUMN","CALL_RULE_MISSING_DATA_ACTION_INPUT","CALL_RULE_MISMATCH_TYPE","CALL_RULE_INVALID_OPERATOR","CALL_RULE_NO_DNC_LISTS_CONFIGURED","CALL_RULE_UPDATED_PHONE_COLUMN","CONTACT_LIST_FILTER_EVALUATION_FAILED","CONTACT_LIST_FILTER_INTERNAL_ERROR","CONTACT_COLUMNS_LIMIT_EXCEEDED","CONTACT_COLUMN_LENGTH_LIMIT_EXCEEDED","CONTACT_ID_LENGTH_LIMIT_EXCEEDED","CONTACT_DATUM_LENGTH_LIMIT_EXCEEDED","CONTACT_ZIP_CODE_COLUMN_VALUE_INVALID","DATA_ACTION_EXECUTION_FAILED","DATA_ACTION_AUTHENTICATION_FAILURE","DATA_ACTION_NOT_FOUND","DATA_ACTION_TOO_MANY_REQUESTS","DATA_ACTION_TOO_MANY_REQUESTS_REMOTE","ACTION_EXECUTION_FAILED","ACTION_EXECUTION_FAILED_INVALID_PARAMETER","DIGITAL_RULE_EVALUATION_FAILED","DIGITAL_RULE_INTERNAL_ERROR","DIGITAL_RULE_NO_DNC_LISTS_CONFIGURED","DIGITAL_RULE_UPDATED_CONTACT_ADDRESS","DIGITAL_RULE_SMS_PHONE_NUMBER_TYPE_MISMATCH","DIGITAL_RULE_ERROR_SKIPPED","DNC_AUTHENTICATION_FAILURE","EXCEEDED_CONTACT_LIMIT","EXCEEDED_DNC_RECORD_LIMIT","EXCEEDED_DNC_PHONE_NUMBER_LENGTH","INACTIVE_EDGES_FAILED_PLACE_CALLS","INACTIVE_EDGES_TURNED_CAMPAIGN_OFF","INVALID_AGENT","INVALID_EMAIL_ADDRESS","INVALID_PHONE_NUMBER","IMPORT_FAILED_TO_READ_HEADERS","IMPORT_COULD_NOT_PARSE_AN_ENTRY","IMPORT_CONTACT_DOES_NOT_MATCH_LIST_FORMAT","IMPORT_ENTRY_DOES_NOT_ALIGN_WITH_HEADERS","IMPORT_INVALID_CUSTOM_ID","IMPORT_INVALID_DATA","IMPORT_INVALID_EMAIL_ADDRESSES","IMPORT_INVALID_PHONE_NUMBERS","IMPORT_INVALID_EXPIRATION_DATE","IMPORT_EXPIRATION_DATE_EXCEEDS_MAX_DAYS","IMPORT_COLUMN_EXCEEDS_LENGTH_LIMIT","IMPORT_DATUM_EXCEEDS_LENGTH_LIMIT","IMPORT_MISSING_CUSTOM_ID","IMPORT_NO_COLUMNS_DEFINED","IMPORT_COLUMNS_DO_NOT_EXIST_ON_LIST","IMPORT_LIST_NO_LONGER_EXISTS","IMPORT_NO_LISTS_CREATED_NO_CONTACTS_MATCH_FILTER","IMPORT_TARGET_CONTACT_LIST_NAME_EXISTS","IMPORT_FAILED_CONTACT_ZIP_CODE_COLUMN_VALUE_INVALID","IMPORT_FAILED_CONTACT_DATA_GREATER_THAN_MAX_LENGTH","IMPORT_FAILED_CONTACT_DATA_NOT_WITHIN_MIN_MAX_RANGE","IMPORT_FAILED_CONTACT_DATA_INVALID_DATATYPE","IMPORT_TOO_MANY_COLUMNS","IMPORT_TOO_MANY_EXTRA_COLUMNS","IMPORT_CONTACT_LIST_NAME_LENGTH_EXCEEDED","ORGANIZATION_HAS_NO_DOMAIN_SET","RECYCLE_CAMPAIGN","SCHEDULED_CAMPAIGN_INVALID","SCHEDULE_UNKNOWN_ERROR"]},"message":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"object"}},"documentationUri":{"type":"string"},"resourceURIs":{"type":"array","items":{"type":"string"}}}},"DialerEventEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EventLog"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Column":{"type":"object","properties":{"columnName":{"type":"string","description":"Column name. Mandatory for Fixed position/length file format."},"columnNumber":{"type":"integer","format":"int32","description":"0 based column number in delimited file format"},"startPosition":{"type":"integer","format":"int32","description":"Zero-based position of the first column's character. Mandatory for Fixed position/length file format."},"length":{"type":"integer","format":"int32","description":"Column width. Mandatory for Fixed position/length file format."}}},"FileSpecificationTemplate":{"type":"object","required":["format","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the File Specification template."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. 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Available tokens: %N: ListNamePrefix; %P: Part number; %F: Filter name; %C: Column value; YYYY: year; MM: month; DD: day; hh: hour; mm: minute; ss: second."},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SplittingInformation":{"type":"object","properties":{"criteria":{"type":"string","description":"The splitting criteria type","enum":["Percentage","Quantity","Column","Custom"]},"criteriaValue":{"type":"string","description":"The criteria value for the specified criteria type"},"createRemainderContactList":{"type":"boolean","description":"Whether to create remainder contact list"},"useWaterfallRule":{"type":"boolean","description":"Whether to use waterfall rule"}}},"ImportTemplateEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ImportTemplate"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"AtzmTimeSlot":{"type":"object","properties":{"earliestCallableTime":{"type":"string","example":"08:00","description":"The earliest time to dial a contact. Valid format is HH:mm"},"latestCallableTime":{"type":"string","example":"21:00","description":"The latest time to dial a contact. Valid format is HH:mm"}}},"AtzmTimeSlotWithTimeZone":{"type":"object","properties":{"earliestCallableTime":{"type":"string","example":"08:00","description":"The earliest time to dial a contact. Valid format is HH:mm"},"latestCallableTime":{"type":"string","example":"21:00","description":"The latest time to dial a contact. Valid format is HH:mm"},"timeZoneId":{"type":"string","example":"America/New York","description":"The time zone to use for contacts that cannot be mapped."}}},"AutomaticTimeZoneMappingSettings":{"type":"object","properties":{"callableWindows":{"type":"array","description":"The time intervals to use for automatic time zone mapping.","items":{"$ref":"#/definitions/CallableWindow"}},"supportedCountries":{"type":"array","description":"The countries that are supported for automatic time zone mapping.","items":{"type":"string"}}}},"CallableWindow":{"type":"object","properties":{"mapped":{"description":"The time interval to place outbound calls, for contacts that can be mapped to a time zone.","$ref":"#/definitions/AtzmTimeSlot"},"unmapped":{"description":"The time interval and time zone to place outbound calls, for contacts that cannot be mapped to a time zone.","$ref":"#/definitions/AtzmTimeSlotWithTimeZone"}}},"OutboundSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"maxCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be placed per agent on any campaign"},"maxConfigurableCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be configured to be placed per agent on any campaign","readOnly":true},"maxLineUtilization":{"type":"number","format":"double","description":"The maximum percentage of lines that should be used for Outbound, expressed as a decimal in the range [0.0, 1.0]"},"abandonSeconds":{"type":"number","format":"double","description":"The number of seconds used to determine if a call is abandoned"},"complianceAbandonRateDenominator":{"type":"string","description":"The denominator to be used in determining the compliance abandon rate","enum":["ALL_CALLS","CALLS_THAT_REACHED_QUEUE"]},"automaticTimeZoneMapping":{"description":"The settings for automatic time zone mapping. 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Required for a contactAttributeCondition."},"value":{"type":"string","description":"A value associated with this Condition. This could be text, a number, or a relative time. Not used for a DataActionCondition."},"valueType":{"type":"string","description":"The type of the value associated with this Condition. Not used for a DataActionCondition.","enum":["STRING","NUMERIC","DATETIME","PERIOD"]},"operator":{"type":"string","description":"An operation with which to evaluate the Condition. Not used for a DataActionCondition.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","IN"]},"codes":{"type":"array","description":"List of wrap-up code identifiers. Required for a wrapupCondition.","items":{"type":"string"}},"property":{"type":"string","description":"A value associated with the property type of this Condition. Required for a contactPropertyCondition."},"propertyType":{"type":"string","description":"The type of the property associated with this Condition. Required for a contactPropertyCondition.","enum":["LAST_ATTEMPT_BY_COLUMN","LAST_ATTEMPT_OVERALL","LAST_WRAPUP_BY_COLUMN","LAST_WRAPUP_OVERALL"]},"dataAction":{"description":"The Data Action to use for this condition. Required for a dataActionCondition.","$ref":"#/definitions/DomainEntityRef"},"dataNotFoundResolution":{"type":"boolean","description":"The result of this condition if the data action returns a result indicating there was no data. Required for a DataActionCondition."},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionCondition."},"callAnalysisResultField":{"type":"string","description":"The input field from the data action that the callAnalysisResult will be passed to for this condition. Valid for a wrapup dataActionCondition."},"agentWrapupField":{"type":"string","description":"The input field from the data action that the agentWrapup will be passed to for this condition. Valid for a wrapup dataActionCondition."},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields for this condition. Valid for a dataActionCondition.","items":{"$ref":"#/definitions/ContactColumnToDataActionFieldMapping"}},"predicates":{"type":"array","description":"A list of predicates defining the comparisons to use for this condition. 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Required for MODIFY_CONTACT_ATTRIBUTE.","enum":["SET","INCREMENT","DECREMENT","CURRENT_TIME"]},"properties":{"type":"object","description":"A map of key-value pairs pertinent to the DialerAction. Different types of DialerActions require different properties. MODIFY_CONTACT_ATTRIBUTE with an updateOption of SET takes a contact column as the key and accepts any value. SCHEDULE_CALLBACK takes a key 'callbackOffset' that specifies how far in the future the callback should be scheduled, in minutes. SET_CALLER_ID takes two keys: 'callerAddress', which should be the caller id phone number, and 'callerName'. For either key, you can also specify a column on the contact to get the value from. To do this, specify 'contact.Column', where 'Column' is the name of the contact column from which to get the value. SET_SKILLS takes a key 'skills' with an array of skill ids wrapped into a string (Example: {'skills': '['skillIdHere']'} ).","additionalProperties":{"type":"string"}},"dataAction":{"description":"The Data Action to use for this action. Required for a dataActionBehavior.","$ref":"#/definitions/DomainEntityRef"},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields for this condition. Valid for a dataActionBehavior.","items":{"$ref":"#/definitions/ContactColumnToDataActionFieldMapping"}},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionBehavior."},"callAnalysisResultField":{"type":"string","description":"The input field from the data action that the callAnalysisResult will be passed to for this condition. Valid for a wrapup dataActionBehavior."},"agentWrapupField":{"type":"string","description":"The input field from the data action that the agentWrapup will be passed to for this condition. Valid for a wrapup dataActionBehavior."}}},"DialerRule":{"type":"object","required":["category","conditions","name"],"properties":{"id":{"type":"string","description":"The identifier of the rule.","readOnly":true},"name":{"type":"string","description":"The name of the rule."},"order":{"type":"integer","format":"int32","description":"The ranked order of the rule. Rules are processed from lowest number to highest."},"category":{"type":"string","description":"The category of the rule.","enum":["DIALER_PRECALL","DIALER_WRAPUP"]},"conditions":{"type":"array","description":"A list of Conditions. 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A CampaignSequence can be turned 'on' or 'off'.","enum":["on","off","complete"]},"stopMessage":{"type":"string","description":"A message indicating if and why a CampaignSequence has stopped unexpectedly.","readOnly":true},"repeat":{"type":"boolean","description":"Indicates if a sequence should repeat from the beginning after the last campaign completes. Default is false."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SequenceSchedule":{"type":"object","required":["intervals","sequence","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. 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This value is read only for Function Integrations and will be set when a draft is created."},"requestTemplate":{"type":"string","description":"Velocity template to define request body sent to 3rd party service."},"requestTemplateUri":{"type":"string","description":"URI to retrieve requestTemplate"},"requestType":{"type":"string","description":"HTTP method to use for request"},"headers":{"type":"object","description":"Headers to include in request in (Header Name, Value) pairs.","additionalProperties":{"type":"string"}}},"description":"Defines response components of the Action Request."},"ResponseConfig":{"type":"object","properties":{"translationMap":{"type":"object","description":"Map 'attribute name' and 'JSON path' pairs used to extract data from REST response.","additionalProperties":{"type":"string"}},"translationMapDefaults":{"type":"object","description":"Map 'attribute name' and 'default value' pairs used as fallback values if JSON path extraction fails for specified key.","additionalProperties":{"type":"string"}},"successTemplate":{"type":"string","description":"Velocity template to build response to return from Action."},"successTemplateUri":{"type":"string","description":"URI to retrieve success template."}},"description":"Defines response components of the Action Request."},"ActionContractInput":{"type":"object","required":["input","output"],"properties":{"input":{"description":"Execution input contract","$ref":"#/definitions/PostInputContract"},"output":{"description":"Execution output contract","$ref":"#/definitions/PostOutputContract"}},"description":"Contract definition."},"PostInputContract":{"type":"object","required":["inputSchema"],"properties":{"inputSchema":{"description":"JSON Schema that defines the body of the request that the client (edge/architect/postman) is sending to the service, on the /execute path.","$ref":"#/definitions/JsonSchemaDocument"}},"description":"The schemas defining all of the expected requests/inputs."},"PostOutputContract":{"type":"object","required":["successSchema"],"properties":{"successSchema":{"description":"JSON schema that defines the transformed, successful result that will be sent back to the caller.","$ref":"#/definitions/JsonSchemaDocument"}},"description":"The schemas defining all of the expected responses/outputs."},"UpdateDraftInput":{"type":"object","required":["version"],"properties":{"category":{"type":"string","description":"Category of action, Can be up to 256 characters long"},"name":{"type":"string","description":"Name of action, Can be up to 256 characters long"},"config":{"description":"Configuration to support request and response processing","$ref":"#/definitions/ActionConfig"},"contract":{"description":"Action contract","$ref":"#/definitions/ActionContractInput"},"secure":{"type":"boolean","description":"Indication of whether or not the action is designed to accept sensitive data"},"version":{"type":"integer","format":"int32","description":"Version of current Draft"}},"description":"Definition of an Action Draft to be created or updated."},"TestExecutionOperationResult":{"type":"object","properties":{"step":{"type":"integer","format":"int32","description":"The step number to indicate the order in which the operation was performed"},"name":{"type":"string","description":"Name of the operation performed"},"success":{"type":"boolean","description":"Indicated whether or not the operation was successful"},"result":{"type":"object","description":"The result of the operation"},"error":{"description":"Error that occurred during the operation","$ref":"#/definitions/ErrorBody"}}},"TestExecutionResult":{"type":"object","properties":{"operations":{"type":"array","description":"Execution operations performed as part of the test","items":{"$ref":"#/definitions/TestExecutionOperationResult"}},"error":{"description":"The final error encountered during the test that resulted in test failure","$ref":"#/definitions/ErrorBody"},"finalResult":{"type":"object","description":"The final result of the test. This is the response that would be returned during normal action execution"},"success":{"type":"boolean","description":"Indicates whether or not the test was a success"}}},"PublishDraftInput":{"type":"object","required":["version"],"properties":{"version":{"type":"integer","format":"int32","example":"If the current draft version is 2 and the current published version of Action is 33, then you would send 2 here. 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This can be up to 100 characters long and must be comprised of displayable characters without leading or trailing whitespace"},"type":{"type":"string","description":"The data type of the slot string, integer, decimal, duration, boolean, currency, datetime or the xxxCollection versions of those types"}},"description":"Description of a data value returned from an 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The valid values in 'em'."},"height":{"type":"number","format":"float","description":"The height for the table."},"cellSpacing":{"type":"number","format":"float","description":"The cell spacing for the table. The valid values in 'em'."},"cellPadding":{"type":"number","format":"float","description":"The cell padding for the table. The valid values in 'em'."},"borderWidth":{"type":"number","format":"float","description":"The border width for the table. The valid values in 'em'"},"alignment":{"type":"string","description":"The alignment for the table.","enum":["Center","Left","Right"]},"borderStyle":{"type":"string","description":"The border style for the table.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table. The valid values in hex color code representation. For example black color - #000000"},"caption":{"description":"The caption for the table. The valid values in hex color code representation. For example black color - #000000","$ref":"#/definitions/DocumentBodyTableCaptionBlock"}}},"DocumentBodyTableRowBlock":{"type":"object","required":["cells"],"properties":{"cells":{"type":"array","description":"The list of cells for the table.","items":{"$ref":"#/definitions/DocumentBodyTableCellBlock"}},"properties":{"description":"The properties for the table rows.","$ref":"#/definitions/DocumentBodyTableRowBlockProperties"}}},"DocumentBodyTableRowBlockProperties":{"type":"object","properties":{"rowType":{"type":"string","description":"The type of the table row.","enum":["Header","Footer","Body"]},"alignment":{"type":"string","description":"The alignment for the table row.","enum":["Center","Left","Right"]},"height":{"type":"number","format":"float","description":"The height for the table row."},"borderStyle":{"type":"string","description":"The border style for the table row.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table row. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table row. For example black color - #000000"}}},"DocumentBodyVideo":{"type":"object","required":["url"],"properties":{"url":{"type":"string","description":"The URL for the video."},"properties":{"description":"The properties for the video.","$ref":"#/definitions/DocumentBodyVideoProperties"}}},"DocumentBodyVideoProperties":{"type":"object","properties":{"backgroundColor":{"type":"string","description":"The background color for the video. The valid values in hex color code representation. For example black color - #000000"},"align":{"type":"string","description":"The align type for the video.","enum":["Center","Left","Right","Justify"]},"indentation":{"type":"number","format":"float","description":"The indentation for the video. The valid values in 'em'."}}},"DocumentBodyWithHighlight":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the document body.","items":{"$ref":"#/definitions/DocumentBodyBlockWithHighlight"}}}},"DocumentContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the paragraph block.","enum":["Text","Image","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"}}},"DocumentContentBlockWithHighlight":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the paragraph block.","enum":["Text","Image","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"answerHighlight":{"description":"The block highlight data.","$ref":"#/definitions/DocumentContentHighlightIndex"}}},"DocumentContentHighlightIndex":{"type":"object","properties":{"startIndex":{"type":"integer","format":"int32","description":"Highlight text start index."},"endIndex":{"type":"integer","format":"int32","description":"Highlight text end index."}}},"DocumentListContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the list block.","enum":["Text","Image","OrderedList","UnorderedList","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"}}},"DocumentTableContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the block for the table cell. This determines which body block object (paragraph, list, video, image or table) would have a value.","enum":["Paragraph","Text","Image","Video","OrderedList","UnorderedList","Table"]},"paragraph":{"description":"Paragraph. It must contain a value if the type of the block is Paragraph.","$ref":"#/definitions/DocumentBodyParagraph"},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"table":{"description":"Table. It must contain a value if the type of the block is Table.","$ref":"#/definitions/DocumentBodyTable"}}},"DocumentText":{"type":"object","required":["text"],"properties":{"text":{"type":"string","description":"Text."},"marks":{"type":"array","description":"The unique list of marks (whether it is bold and/or underlined etc.) for the text.","uniqueItems":true,"items":{"type":"string","enum":["Bold","Italic","Underline","Strikethrough","Subscript","Superscript"]}},"hyperlink":{"type":"string","description":"The URL of the page OR an email OR the reference to the knowledge article that the hyperlink goes to. Possible URL value types are https:// | mailto: | grn:knowledge:::documentVariation/// | grn:knowledge:::document// | grn:knowledge:::category// | grn:knowledge:::label//"},"properties":{"description":"The properties for the text.","$ref":"#/definitions/DocumentTextProperties"}}},"DocumentTextProperties":{"type":"object","properties":{"fontSize":{"type":"string","description":"The font size for the text. The valid values in 'em'.","enum":["XxSmall","XSmall","Small","Medium","Large","XLarge","XxLarge","XxxLarge"]},"textColor":{"type":"string","description":"The text color for the text. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the text. The valid values in hex color code representation. For example black color - #000000"}}},"DocumentVariationAnswer":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"contexts":{"type":"array","description":"The context values associated with the variation.","items":{"$ref":"#/definitions/DocumentVariationContext"}},"document":{"description":"The reference to document to which the variation is associated.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the variation."},"name":{"type":"string","description":"The name of the variation."},"body":{"description":"The content for the variation.","$ref":"#/definitions/DocumentBodyWithHighlight"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DocumentVariationContext":{"type":"object","required":["context","values"],"properties":{"context":{"description":"The knowledge context associated with the variation.","$ref":"#/definitions/KnowledgeContextReference"},"values":{"type":"array","description":"The list of knowledge context values associated with the variation.","items":{"$ref":"#/definitions/KnowledgeContextValueReference"}}}},"KnowledgeContextReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the knowledge context."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeContextValueReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the knowledge context value."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentReference":{"type":"object","required":["id","knowledgeBase"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the document."},"knowledgeBase":{"description":"The knowledge base that the document belongs to.","$ref":"#/definitions/KnowledgeBaseReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DocumentBody":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the document body.","items":{"$ref":"#/definitions/DocumentBodyBlock"}}}},"DocumentBodyBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the block for the body. This determines which body block object (paragraph, list, video, image or table) would have a value.","enum":["Paragraph","Image","Video","OrderedList","UnorderedList","Table"]},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"table":{"description":"Table. It must contain a value if type of the block is Table.","$ref":"#/definitions/DocumentBodyTable"},"paragraph":{"description":"Paragraph. It must contain a value if the type of the block is Paragraph.","$ref":"#/definitions/DocumentBodyParagraph"}}},"DocumentVariation":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"contexts":{"type":"array","description":"The context values associated with the variation.","items":{"$ref":"#/definitions/DocumentVariationContext"}},"document":{"description":"The reference to document to which the variation is associated.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the variation."},"name":{"type":"string","description":"The name of the variation."},"body":{"description":"The content for the variation.","$ref":"#/definitions/DocumentBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentAlternative":{"type":"object","required":["autocomplete","phrase"],"properties":{"phrase":{"type":"string","description":"Alternate phrasing to the document title, having a limit of 500 words."},"autocomplete":{"type":"boolean","description":"Autocomplete enabled for the alternate phrase."}}},"KnowledgeDocumentResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"title":{"type":"string","description":"Document title, having a limit of 500 words."},"visible":{"type":"boolean","description":"Indicates if the knowledge document should be included in search results."},"alternatives":{"type":"array","description":"List of alternate phrases related to the title which improves search results.","items":{"$ref":"#/definitions/KnowledgeDocumentAlternative"}},"state":{"type":"string","description":"State of the document.","enum":["Draft","Published","Archived"]},"dateCreated":{"type":"string","format":"date-time","description":"Document creation date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Document last modification date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateImported":{"type":"string","format":"date-time","description":"Document import date-time, or null if was not imported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lastPublishedVersionNumber":{"type":"integer","format":"int32","description":"The last published version number of the document."},"datePublished":{"type":"string","format":"date-time","description":"The date on which the document was last published. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"The user who created the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"modifiedBy":{"description":"The user who modified the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"category":{"description":"The reference to category associated with the document.","$ref":"#/definitions/CategoryResponse"},"labels":{"type":"array","description":"The references to labels associated with the document.","items":{"$ref":"#/definitions/LabelResponse"}},"knowledgeBase":{"description":"Knowledge base to which the document belongs to.","$ref":"#/definitions/KnowledgeBaseReference"},"externalId":{"type":"string","description":"The reference to external id associated with the document."},"source":{"description":"The reference to source associated with the document.","$ref":"#/definitions/AddressableEntityRef"},"readonly":{"type":"boolean","description":"Whether the document is read-only."},"variations":{"type":"array","description":"Variations of the document.","items":{"$ref":"#/definitions/DocumentVariation"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentReq":{"type":"object","required":["title"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"title":{"type":"string","description":"Document title."},"visible":{"type":"boolean","description":"Indicates if the knowledge document should be included in search results."},"alternatives":{"type":"array","description":"List of alternate phrases related to the title which improves search results.","items":{"$ref":"#/definitions/KnowledgeDocumentAlternative"}},"categoryId":{"type":"string","description":"The category associated with the document."},"labelIds":{"type":"array","description":"The ids of labels associated with the document.","items":{"type":"string"}},"externalId":{"type":"string","description":"The external id associated with the document."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentVersion":{"type":"object","required":["restoreFromVersionId"],"properties":{"id":{"type":"string","description":"Globally unique identifier for the document version.","readOnly":true},"datePublished":{"type":"string","format":"date-time","description":"Published date of document version. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"document":{"description":"The document which is versioned.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentResponse"},"restoreFromVersionId":{"type":"string","description":"The globally unique identifier for the document version. If the value is provided, the document is restored to the given version. If not, it publishes the draft changes as a new version of the document."},"versionNumber":{"type":"integer","format":"int32","description":"Version Number of the document.","readOnly":true},"dateExpires":{"type":"string","format":"date-time","description":"Expiry date of document version, applicable only to the 'Archived' version of the document. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentVersionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentVersion"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"KnowledgeDocumentResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentResponse"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"BulkResponse":{"type":"object","properties":{"results":{"type":"array","description":"A list of the results from the bulk operation.","items":{"$ref":"#/definitions/BulkResult"}},"errorCount":{"type":"integer","format":"int32","description":"The number of errors from the bulk operation."},"errorIndexes":{"type":"array","description":"An index of where the errors are in the listing.","items":{"type":"integer","format":"int32"}}}},"DocumentVariationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DocumentVariation"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"KnowledgeDocumentVersionVariation":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"contexts":{"type":"array","description":"The context values associated with the variation.","items":{"$ref":"#/definitions/DocumentVariationContext"}},"priority":{"type":"integer","format":"int32","description":"The priority of the variation."},"name":{"type":"string","description":"The name of the variation."},"body":{"description":"The content for the variation.","$ref":"#/definitions/DocumentBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"documentVersion":{"description":"Reference to the document version to which the variation is associated with.","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"KnowledgeDocumentVersionVariationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentVersionVariation"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"KnowledgeConversationContext":{"type":"object","required":["conversationId"],"properties":{"conversationId":{"type":"string","description":"The unique identifier of the conversation."},"mediaType":{"type":"string","description":"The media type of the conversation.","enum":["Unknown","Callback","Chat","Cobrowse","Email","Message","Screenshare","Video","Voice"]},"queueId":{"type":"string","description":"The unique identifier of the queue used to assign the interaction to the user."},"externalContactId":{"type":"string","description":"The external contact identifier of the end-user participant."}}},"KnowledgeDocumentCopy":{"type":"object","required":["application","documentVariationId","documentVersionId"],"properties":{"documentVariationId":{"type":"string","description":"The variation of the document whose content was copied."},"documentVersionId":{"type":"string","description":"The version of the document whose content was copied."},"searchId":{"type":"string","description":"The search that surfaced the document whose content was copied."},"queryType":{"type":"string","description":"The type of the query that surfaced the document.","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"surfacingMethod":{"type":"string","description":"The method how knowledge was surfaced. Article: Full article was shown. Snippet: A snippet from the article was shown. Highlight: A highlighted answer in a snippet was shown.","enum":["Unknown","Article","Snippet","Highlight"]},"sessionId":{"type":"string","description":"Knowledge session ID.","readOnly":true},"conversationContext":{"description":"Conversation context information, if the document content is copied in the context of a conversation.","$ref":"#/definitions/KnowledgeConversationContext"},"application":{"description":"The client application in which the document content was copied.","$ref":"#/definitions/KnowledgeSearchClientApplication"}}},"KnowledgeSearchClientApplication":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Application type.","enum":["Assistant","BotFlow","MessengerKnowledgeApp","SmartAdvisor","SupportCenter"]},"deployment":{"description":"Application details when type is MessengerKnowledgeApp or SupportCenter.","$ref":"#/definitions/AddressableEntityRef"},"botFlow":{"description":"Application details when type is BotFlow.","$ref":"#/definitions/AddressableEntityRef"},"assistant":{"description":"Application details when type is Assistant.","$ref":"#/definitions/AddressableEntityRef"}}},"KnowledgeDocumentPresentation":{"type":"object","required":["application","documents"],"properties":{"documents":{"type":"array","description":"The presented documents","items":{"$ref":"#/definitions/KnowledgeDocumentVersionVariationReference"}},"searchId":{"type":"string","description":"The search that surfaced the documents that were presented."},"queryType":{"type":"string","description":"The type of the query that surfaced the documents.","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"surfacingMethod":{"type":"string","description":"The method how knowledge was surfaced. Article: Full article was shown. Snippet: A snippet from the article was shown. Highlight: A highlighted answer in a snippet was shown.","enum":["Unknown","Article","Snippet","Highlight"]},"sessionId":{"type":"string","description":"Knowledge session ID.","readOnly":true},"conversationContext":{"description":"Conversation context information if the documents were presented in the context of a conversation.","$ref":"#/definitions/KnowledgeConversationContext"},"application":{"description":"The client application in which the documents were presented.","$ref":"#/definitions/KnowledgeSearchClientApplication"}}},"KnowledgeDocumentVersionVariationReference":{"type":"object","required":["documentId","documentVariationId","documentVersionId"],"properties":{"documentId":{"type":"string","description":"The ID of the document."},"documentVariationId":{"type":"string","description":"The variation of the document."},"documentVersionId":{"type":"string","description":"The version of the document."}}},"EntityReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."}}},"KnowledgeConversationContextResponse":{"type":"object","required":["conversation"],"properties":{"conversation":{"description":"The conversation.","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"The queue used to assign the interaction to the user.","$ref":"#/definitions/AddressableEntityRef"},"externalContact":{"description":"The end-user participant of the conversation.","$ref":"#/definitions/AddressableEntityRef"},"mediaType":{"type":"string","description":"The media type of the conversation.","enum":["Unknown","Callback","Chat","Cobrowse","Email","Message","Screenshare","Video","Voice"]}}},"KnowledgeDocumentFeedbackResponse":{"type":"object","required":["documentVariation","rating"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"documentVariation":{"description":"The variation of the document on which feedback was given.","$ref":"#/definitions/EntityReference"},"rating":{"type":"string","description":"Feedback rating.","enum":["Negative","Positive"]},"reason":{"type":"string","description":"Feedback reason.","enum":["DocumentContent","SearchResults"]},"comment":{"type":"string","description":"Free-text comment of the feedback. Maximum length: 2000 characters.","minLength":0,"maxLength":2000},"search":{"description":"The search that surfaced the document on which feedback was given.","$ref":"#/definitions/EntityReference"},"sessionId":{"type":"string","description":"Knowledge guest session ID.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date and time of the feedback. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"queryType":{"type":"string","description":"The type of the query that surfaced the document on which the feedback was given.","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"surfacingMethod":{"type":"string","description":"The method how knowledge was surfaced. Article: Full article was shown. Snippet: A snippet from the article was shown. Highlight: A highlighted answer in a snippet was shown.","enum":["Unknown","Article","Snippet","Highlight"]},"state":{"type":"string","description":"The state of the feedback.","enum":["Draft","Final"]},"document":{"description":"The document on which feedback was given.","$ref":"#/definitions/KnowledgeDocumentVersionReference"},"application":{"description":"The client application from which feedback was given.","$ref":"#/definitions/KnowledgeSearchClientApplication"},"conversationContext":{"description":"Conversation context information if the feedback is given in the context of a conversation.","$ref":"#/definitions/KnowledgeConversationContextResponse"},"user":{"description":"The user who created the feedback.","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentVersionReference":{"type":"object","required":["knowledgeBase","versionId"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the document.","readOnly":true},"knowledgeBase":{"description":"The knowledge base that the document belongs to.","readOnly":true,"$ref":"#/definitions/KnowledgeBaseReference"},"versionId":{"type":"string","description":"The globally unique identifier for the version of the document."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentFeedback":{"type":"object","required":["application","document","documentVariation","rating"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"documentVariation":{"description":"The variation of the document on which feedback was given.","$ref":"#/definitions/EntityReference"},"rating":{"type":"string","description":"Feedback rating.","enum":["Negative","Positive"]},"reason":{"type":"string","description":"Feedback reason.","enum":["DocumentContent","SearchResults"]},"comment":{"type":"string","description":"Free-text comment of the feedback. Maximum length: 2000 characters.","minLength":0,"maxLength":2000},"search":{"description":"The search that surfaced the document on which feedback was given.","$ref":"#/definitions/EntityReference"},"sessionId":{"type":"string","description":"Knowledge guest session ID.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date and time of the feedback. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"queryType":{"type":"string","description":"The type of the query that surfaced the document on which the feedback was given.","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"surfacingMethod":{"type":"string","description":"The method how knowledge was surfaced. Article: Full article was shown. Snippet: A snippet from the article was shown. Highlight: A highlighted answer in a snippet was shown.","enum":["Unknown","Article","Snippet","Highlight"]},"state":{"type":"string","description":"The state of the feedback.","enum":["Draft","Final"]},"document":{"description":"The document on which feedback was given.","$ref":"#/definitions/KnowledgeDocumentVersionReference"},"application":{"description":"The client application from which feedback was given.","$ref":"#/definitions/KnowledgeSearchClientApplication"},"conversationContext":{"description":"Conversation context information if the feedback is given in the context of a conversation.","$ref":"#/definitions/KnowledgeConversationContext"},"userId":{"type":"string","description":"The ID of the user who created the feedback.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentFeedbackResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentFeedbackResponse"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"DocumentQuery":{"type":"object","required":["clauses","operator"],"properties":{"clauses":{"type":"array","description":"Documents filter clauses/criteria. 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For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}},"DocumentQueryPredicate":{"type":"object","required":["fields","type","values"],"properties":{"fields":{"type":"array","description":"Specifies the document fields to be matched against.","items":{"type":"string","enum":["alternatives","categoryId","categoryName","contextId","contextName","contextValueId","contextValueName","documentId","labelId","labelName","title","variationId","visible","state"]}},"values":{"type":"array","description":"Specifies the values of the fields to be matched against.","items":{"type":"string"}},"type":{"type":"string","description":"Specifies the matching criteria between the fields and values.","enum":["Equals","NotEquals","Contains","MatchAll","MatchAny"]}}},"KnowledgeExportJobDocumentsFilter":{"type":"object","properties":{"interval":{"type":"string","description":"Retrieves the documents modified in specified date and time range. Cannot be used together with entities filter. 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Cannot be used together with internal filter.","items":{"$ref":"#/definitions/Entity"},"maxItems":100,"minItems":1},"sourceId":{"type":"string"}}},"KnowledgeExportJobFilter":{"type":"object","required":["versionFilter"],"properties":{"documentsFilter":{"description":"Filters for narrowing down which documents to export.","$ref":"#/definitions/KnowledgeExportJobDocumentsFilter"},"versionFilter":{"type":"string","description":"Specifies what version should be exported.","enum":["All","Latest"]}}},"KnowledgeExportJobResponse":{"type":"object","required":["fileType"],"properties":{"id":{"type":"string","description":"Id of the export job."},"downloadURL":{"type":"string","description":"The URL of the location at which the caller can download the export file, when available."},"fileType":{"type":"string","description":"File type of the document","enum":["Json","Csv","Xlsx"]},"jsonFileVersion":{"type":"integer","format":"int32","description":"Requested version of the exported json file."},"countDocumentProcessed":{"type":"integer","format":"int32","description":"The current count of the number of records processed."},"exportFilter":{"description":"Filters to narrow down what to export.","$ref":"#/definitions/KnowledgeExportJobFilter"},"status":{"type":"string","description":"The status of the export job.","enum":["Created","ValidationInProgress","ValidationCompleted","ValidationFailed","Started","InProgress","Completed","PartialCompleted","Failed","AbortRequested","Aborted"]},"knowledgeBase":{"description":"Knowledge base which document export belongs to.","$ref":"#/definitions/KnowledgeBase"},"createdBy":{"description":"The user who created the operation","$ref":"#/definitions/UserReference"},"dateCreated":{"type":"string","format":"date-time","description":"The timestamp of when the export began. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"errorInformation":{"description":"Any error information, or null of the processing is not in failed state.","$ref":"#/definitions/ErrorBody"},"source":{"description":"Source of the export job.","$ref":"#/definitions/KnowledgeOperationSource"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeExportJobRequest":{"type":"object","required":["exportFilter","fileType"],"properties":{"exportFilter":{"description":"What to export.","$ref":"#/definitions/KnowledgeExportJobFilter"},"fileType":{"type":"string","description":"File type of the document","enum":["Json","Csv","Xlsx"]},"sourceId":{"type":"string","description":"Knowledge integration source id."},"jsonFileVersion":{"type":"integer","format":"int32","description":"Requested version of the exported json file. Available versions are 2 and 3, default is 2"}}},"KnowledgeImportJobError":{"type":"object","properties":{"message":{"type":"string"},"code":{"type":"string"},"status":{"type":"integer","format":"int32"},"entityId":{"type":"string"},"entityName":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"string"}},"contextId":{"type":"string"},"details":{"type":"array","items":{"$ref":"#/definitions/Detail"}},"errors":{"type":"array","items":{"$ref":"#/definitions/ErrorBody"}},"limit":{"$ref":"#/definitions/Limit"},"documentIndex":{"type":"integer","format":"int32","description":"Index of the faulty document."}}},"KnowledgeImportJobReport":{"type":"object","properties":{"errors":{"type":"array","description":"List of errors occurred during processing import.","items":{"$ref":"#/definitions/KnowledgeImportJobError"}},"statistics":{"description":"Statistics related to the import job.","$ref":"#/definitions/KnowledgeImportJobStatistics"}}},"KnowledgeImportJobResponse":{"type":"object","required":["fileType","uploadKey"],"properties":{"id":{"type":"string","description":"Id of the import job","readOnly":true},"downloadURL":{"type":"string","description":"The URL of the location at which the caller can download the imported file."},"failedEntitiesURL":{"type":"string","description":"The URL of the location at which the caller can download the entities in json format that failed during the import."},"uploadKey":{"type":"string","description":"Upload key"},"fileType":{"type":"string","description":"File type of the document","enum":["Json","Csv","Xlsx"]},"settings":{"description":"Additional optional settings","$ref":"#/definitions/KnowledgeImportJobSettings"},"status":{"type":"string","description":"Status of the import job","readOnly":true,"enum":["Created","ValidationInProgress","ValidationCompleted","ValidationFailed","Started","InProgress","Completed","PartialCompleted","Failed","AbortRequested","Aborted"]},"report":{"description":"Report of the import job","readOnly":true,"$ref":"#/definitions/KnowledgeImportJobReport"},"knowledgeBase":{"description":"Knowledge base which document import does belong to","readOnly":true,"$ref":"#/definitions/KnowledgeBase"},"createdBy":{"description":"The user who created the operation","readOnly":true,"$ref":"#/definitions/UserReference"},"dateCreated":{"type":"string","format":"date-time","description":"Created date. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"The user who created the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"modifiedBy":{"description":"The user who modified the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"category":{"description":"The reference to category associated with the document.","$ref":"#/definitions/CategoryResponse"},"labels":{"type":"array","description":"The references to labels associated with the document.","items":{"$ref":"#/definitions/LabelResponse"}},"knowledgeBase":{"description":"Knowledge base to which the document belongs to.","$ref":"#/definitions/KnowledgeBaseReference"},"externalId":{"type":"string","description":"The reference to external id associated with the document."},"source":{"description":"The reference to source associated with the document.","$ref":"#/definitions/AddressableEntityRef"},"readonly":{"type":"boolean","description":"Whether the document is read-only."},"variations":{"type":"array","description":"Variations of the document.","items":{"$ref":"#/definitions/DocumentVariationAnswer"}},"answer":{"type":"string","description":"The answer to the query."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentSearchRequest":{"type":"object","required":["query"],"properties":{"query":{"type":"string","description":"Query to search content in the knowledge base. 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If applied, the returned results will have an equal or higher confidence than the threshold. The value should be between 0 to 1."},"answerHighlightTopResults":{"type":"integer","format":"int32","description":"The number of articles to be sent for answer-highlighting. 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Article: Full article was shown. Snippet: A snippet from the article was shown. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"engineVersion":{"type":"string","description":"The version of the NLU engine to use."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NluDomainVersion":{"type":"object","required":["language"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"domain":{"description":"The NLU domain of the version.","readOnly":true,"$ref":"#/definitions/NluDomain"},"description":{"type":"string","description":"The description of the NLU domain version."},"language":{"type":"string","description":"The language that the NLU domain version supports."},"published":{"type":"boolean","description":"Whether this NLU domain version has been published.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date when the NLU domain version was created. Date time is represented as an ISO-8601 string. 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Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["EXACT","STARTS_WITH","CONTAINS","TERM","TERMS","MATCH_ALL","SIMPLE","QUERY_STRING","MULTI_MATCH"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["title","content"]}}}},"DocumentationSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"query":{"type":"array","items":{"$ref":"#/definitions/DocumentationSearchCriteria"}}}},"JsonNodeSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"description":"Search results","$ref":"#/definitions/ArrayNode"},"aggregations":{"$ref":"#/definitions/ArrayNode"}}},"GKNDocumentationResult":{"type":"object","required":["_type"],"properties":{"content":{"type":"string","description":"The text or html content for the documentation entity. Will be returned in responses for certain entities."},"link":{"type":"string","description":"URL link for the documentation entity. Will be returned in responses for certain entities."},"title":{"type":"string","description":"The title of the documentation entity. Will be returned in responses for certain entities."},"_type":{"type":"string","description":"The search type. Will be returned in responses for certain entities."}}},"GKNDocumentationSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/GKNDocumentationResult"}}}},"GKNDocumentationSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/GKNDocumentationSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type. Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["SIMPLE"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["title","content"]}}}},"GKNDocumentationSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"query":{"type":"array","items":{"$ref":"#/definitions/GKNDocumentationSearchCriteria"}}}},"CreateWebChatConversationResponse":{"type":"object","properties":{"id":{"type":"string","description":"Chat Conversation identifier"},"jwt":{"type":"string","description":"The JWT that you can use to identify subsequent calls on this conversation"},"eventStreamUri":{"type":"string","format":"uri","description":"The URI which provides the conversation event stream."},"member":{"description":"Chat Member","$ref":"#/definitions/WebChatMemberInfo"}}},"CreateWebChatConversationRequest":{"type":"object","required":["deploymentId","memberInfo","organizationId","routingTarget"],"properties":{"organizationId":{"type":"string","description":"The organization identifier."},"deploymentId":{"type":"string","description":"The web chat Deployment ID which contains the appropriate settings for this chat conversation."},"routingTarget":{"description":"The routing information to use for the new chat conversation.","$ref":"#/definitions/WebChatRoutingTarget"},"memberInfo":{"description":"The guest member info to use for the new chat conversation.","$ref":"#/definitions/GuestMemberInfo"},"memberAuthToken":{"type":"string","description":"If the guest member is an authenticated member (ie, not anonymous) his JWT is provided here. The token will have been previously generated with the \"POST /api/v2/signeddata\" resource."},"journeyContext":{"description":"A subset of the Journey System's data relevant to this conversation/session request (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"}}},"GuestMemberInfo":{"type":"object","required":["displayName"],"properties":{"displayName":{"type":"string","description":"The display name to use for the guest member in the conversation."},"firstName":{"type":"string","description":"The first name to use for the guest member in the conversation."},"lastName":{"type":"string","description":"The last name to use for the guest member in the conversation."},"email":{"type":"string","description":"The email address to use for the guest member in the conversation."},"phoneNumber":{"type":"string","description":"The phone number to use for the guest member in the conversation."},"avatarImageUrl":{"type":"string","format":"uri","description":"The URL to the avatar image to use for the guest member in the conversation, if any."},"customFields":{"type":"object","description":"Any custom fields of information, in key-value format, to attach to the guest member in the conversation.","additionalProperties":{"type":"string"}}}},"WebChatRoutingTarget":{"type":"object","required":["targetAddress","targetType"],"properties":{"targetType":{"type":"string","description":"The target type of the routing target, such as 'QUEUE'.","enum":["QUEUE"]},"targetAddress":{"type":"string","description":"The target of the route, in the format appropriate given the 'targetType'."},"skills":{"type":"array","description":"The list of skill names to use for routing.","items":{"type":"string"}},"language":{"type":"string","description":"The language name to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."}}},"WebDeploymentsRefreshJWTRequest":{"type":"object","required":["deploymentId","refreshToken"],"properties":{"refreshToken":{"type":"string","description":"Refresh token used to issue a new JWT."},"deploymentId":{"type":"string","description":"The WebDeployment ID"}}},"WebDeploymentsAuthorizationResponse":{"type":"object","properties":{"refreshToken":{"type":"string","description":"Refresh token used to issue a new JWT."},"jwt":{"type":"string"}}},"WebDeploymentsJourneyContext":{"type":"object","properties":{"journeyAction":{"description":"A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyAction"},"customer":{"description":"Journey customer information. Used for linking the authenticated customer with the journey. ","$ref":"#/definitions/JourneyCustomer"},"customerSession":{"description":"Contains the Journey System's customer session details.","$ref":"#/definitions/JourneyCustomerSession"}}},"WebDeploymentsOAuthExchangeRequest":{"type":"object","required":["deploymentId"],"properties":{"deploymentId":{"type":"string","description":"The WebDeployment ID"},"journeyContext":{"description":"A Customer journey context.","$ref":"#/definitions/WebDeploymentsJourneyContext"},"oauth":{"$ref":"#/definitions/WebDeploymentsOAuthRequestParameters"}}},"WebDeploymentsOAuthRequestParameters":{"type":"object","required":["code","redirectUri"],"properties":{"code":{"type":"string","description":"The authorization code to be sent to the authentication server during the token request.\n Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"redirectUri":{"type":"string","description":"Redirect URI sent in the \"Authentication Request\"Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"nonce":{"type":"string","description":"Required if provided in the \"Authentication Request\". Otherwise should be empty.String value used to associate a Client session with an ID Token, and to mitigate replay attacks. The value is passed through unmodified from the Authentication Request to the ID Token. Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"maxAge":{"type":"integer","format":"int32","description":"Required if provided in the \"Authentication Request\". Otherwise should be empty.Specifies the allowable elapsed time in seconds since the last time the End-User was actively authenticated.Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"codeVerifier":{"type":"string","description":"Required if authorizing using Proof Key for Code Exchange (PKCE). Otherwise should be empty.Random URL-safe string with a minimum length of 43 characters generated at start of authorization flow to mitigate the threat of having the authorization code intercepted. Refer to https://datatracker.ietf.org/doc/html/rfc7636"},"iss":{"type":"string","description":"Optional parameter. Set it if authorization server discovery metadata authorization_response_iss_parameter_supported is enabled.\nRefer to https://datatracker.ietf.org/doc/html/rfc9207"}}},"AvailableTopic":{"type":"object","properties":{"description":{"type":"string"},"id":{"type":"string"},"permissionDetails":{"type":"array","description":"Full detailed permissions required to subscribe to the topic","items":{"$ref":"#/definitions/PermissionDetails"}},"requiresPermissions":{"type":"array","description":"Permissions required to subscribe to the topic","items":{"type":"string"}},"requiresDivisionPermissions":{"type":"boolean","description":"True if the subscribing user must belong to the same division as the topic object ID"},"requiresAnyValidator":{"type":"boolean","description":"If multiple permissions are required for this topic, such as both requiresCurrentUser and requiresDivisionPermissions, then true here indicates that meeting any one condition will satisfy the requirements; false indicates all conditions must be met."},"enforced":{"type":"boolean","description":"Whether or not the permissions on this topic are enforced"},"visibility":{"type":"string","description":"Visibility of this topic (Public or Preview)","enum":["Public","Preview"]},"schema":{"type":"object","additionalProperties":{"type":"object"}},"requiresCurrentUser":{"type":"boolean","description":"True if the topic user ID is required to match the subscribing user ID"},"requiresCurrentUserOrPermission":{"type":"boolean","description":"True if permissions are only required when the topic user ID does not match the subscribing user ID"},"transports":{"type":"array","description":"Transports that support events for the topic","items":{"type":"string","enum":["All","Websocket","EventBridge","ProcessAutomation"]}},"publicApiTemplateUriPaths":{"type":"array","items":{"type":"string"}},"topicParameters":{"type":"array","description":"Parameters in the topic name that can be substituted, in the order they appear in the topic name","items":{"type":"string"}}}},"AvailableTopicEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AvailableTopic"}}}},"PermissionDetails":{"type":"object","properties":{"type":{"type":"string","description":"The type of permission requirement","enum":["requiresCurrentUser","requiresPermissions","requiresDivisionPermissions","requiresAnyDivisionPermissions","requiresUserBeConversationParticipant"]},"permissions":{"type":"array","description":"List of required permissions","items":{"type":"string"}},"allowsCurrentUser":{"type":"boolean","description":"Whether the current user can subscribe, when division permissions are otherwise required"},"enforced":{"type":"boolean","description":"Whether or not this permission requirement is enforced"}}},"Channel":{"type":"object","properties":{"connectUri":{"type":"string","format":"uri"},"id":{"type":"string"},"expires":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ChannelEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Channel"}}}},"ChannelTopic":{"type":"object","properties":{"id":{"type":"string"},"state":{"type":"string","enum":["Permitted","Rejected"]},"rejectionReason":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChannelTopicEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChannelTopic"}}}},"ADFS":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IdentityProvider":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CustomerInteractionCenter":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"GSuite":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"GenericSAML":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"logoImageData":{"type":"string"},"endpointCompression":{"type":"boolean"},"nameIdentifierFormat":{"type":"string","enum":["urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified","urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress","urn:oasis:names:tc:SAML:1.1:nameid-format:X509SubjectName","urn:oasis:names:tc:SAML:1.1:nameid-format:WindowsDomainQualifiedName","urn:oasis:names:tc:SAML:2.0:nameid-format:kerberos","urn:oasis:names:tc:SAML:2.0:nameid-format:entity","urn:oasis:names:tc:SAML:2.0:nameid-format:persistent","urn:oasis:names:tc:SAML:2.0:nameid-format:transient"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IdentityNow":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CustomProvider":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"logoImageData":{"type":"string"},"endpointCompression":{"type":"boolean"},"nameIdentifierFormat":{"type":"string","enum":["urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified","urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress","urn:oasis:names:tc:SAML:1.1:nameid-format:X509SubjectName","urn:oasis:names:tc:SAML:1.1:nameid-format:WindowsDomainQualifiedName","urn:oasis:names:tc:SAML:2.0:nameid-format:kerberos","urn:oasis:names:tc:SAML:2.0:nameid-format:entity","urn:oasis:names:tc:SAML:2.0:nameid-format:persistent","urn:oasis:names:tc:SAML:2.0:nameid-format:transient"]},"ssoBinding":{"type":"string","enum":["urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST","urn:oasis:names:tc:SAML:2.0:bindings:HTTP-Redirect"]},"signAuthnRequests":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IdentityProviderEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/IdentityProvider"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"OAuthAuthorization":{"type":"object","properties":{"client":{"$ref":"#/definitions/OAuthClient"},"scope":{"type":"array","items":{"type":"string"}},"roles":{"type":"array","items":{"type":"string"}},"resourceOwner":{"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"$ref":"#/definitions/DomainEntityRef"},"pending":{"type":"boolean"},"state":{"type":"string","enum":["Unauthorized","Requested","Authorized","Revoked"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OAuthClient":{"type":"object","required":["authorizedGrantType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/DomainEntityRef"},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OAuthAuthorizationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/OAuthAuthorization"}},"selfUri":{"type":"string","format":"uri"}}},"OAuthClientRequest":{"type":"object","required":["authorizedGrantType","name"],"properties":{"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UsageExecutionResult":{"type":"object","properties":{"executionId":{"type":"string","description":"The id of the query execution"},"resultsUri":{"type":"string","description":"URI where the query results can be retrieved"}}},"ApiUsageClientQuery":{"type":"object","required":["interval"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Date granularity of the results","enum":["Day","Week","Month"]},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Enables retrieving only named metrics. If omitted, all metrics that are available will be returned (like SELECT *).","items":{"type":"string","enum":["Status200","Status300","Status400","Status500","Status429","Requests"]}},"groupBy":{"type":"array","description":"Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["OAuthClientId","OrganizationId","TemplateUri","HttpMethod"]}}}},"ApiUsageQueryResult":{"type":"object","properties":{"results":{"type":"array","description":"Query results","items":{"$ref":"#/definitions/ApiUsageRow"}},"queryStatus":{"type":"string","description":"Query status","enum":["Complete","Failed","Running"]},"cursors":{"description":"Cursor tokens to be used for navigating paginated results","$ref":"#/definitions/Cursors"}}},"ApiUsageRow":{"type":"object","properties":{"clientId":{"type":"string","description":"Client Id associated with this query result"},"clientName":{"type":"string","description":"Client Name associated with this query result"},"organizationId":{"type":"string","description":"Organization Id associated with this query result"},"userId":{"type":"string","description":"User Id associated with this query result"},"templateUri":{"type":"string","description":"Template Uri associated with this query result"},"httpMethod":{"type":"string","description":"HTTP Method associated with this query result"},"status200":{"type":"integer","format":"int64","description":"Number of requests resulting in a 2xx HTTP status code"},"status300":{"type":"integer","format":"int64","description":"Number of requests resulting in a 3xx HTTP status code"},"status400":{"type":"integer","format":"int64","description":"Number of requests resulting in a 4xx HTTP status code"},"status500":{"type":"integer","format":"int64","description":"Number of requests resulting in a 5xx HTTP status code"},"status429":{"type":"integer","format":"int64","description":"Number of requests resulting in a 429 HTTP status code, this is a subset of the count returned with status400"},"requests":{"type":"integer","format":"int64","description":"Total number of requests"},"date":{"type":"string","format":"date-time","description":"Date of requests, based on granularity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"OAuthClientEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OAuthClientListing"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"OAuthClientListing":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"RecordingMessagingMessage":{"type":"object","properties":{"from":{"type":"string","description":"The message sender session id."},"fromUser":{"description":"The user who sent this message.","$ref":"#/definitions/User"},"fromExternalContact":{"description":"The PureCloud external contact sender details.","$ref":"#/definitions/ExternalContact"},"to":{"type":"string","description":"The message recipient."},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was sent. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"recoveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"providerType":{"type":"string","enum":["EDGE","CHAT","EMAIL","SCREEN_RECORDING","PUREENGAGE","PURECONNECT"]},"mediaSizeBytes":{"type":"integer","format":"int64"},"mediaType":{"type":"string","enum":["CALL","CHAT","EMAIL","SCREEN"]},"mediaSubtype":{"type":"string","enum":["Trunk","Station","Consult","Screen"]},"mediaSubject":{"type":"string"},"fileState":{"type":"string","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING"]},"providerEndpoint":{"$ref":"#/definitions/Endpoint"},"recording":{"$ref":"#/definitions/Recording"},"orphanStatus":{"type":"string","description":"The status of the orphaned recording's conversation.","enum":["NO_CONVERSATION","UNKNOWN_CONVERSATION","CONVERSATION_NOT_COMPLETE","CONVERSATION_NOT_EVALUATED","EVALUATED"]},"sourceOrphaningId":{"type":"string","description":"An identifier used during recovery operations by the supplying hybrid platform to track back and determine which interaction this recording is associated with"},"region":{"type":"string","enum":["af-south-1","ap-east-1","ap-northeast-1","ap-northeast-2","ap-northeast-3","ap-south-1","ap-southeast-1","ap-southeast-2","ap-southeast-3","ca-central-1","eu-central-1","eu-central-2","eu-west-1","eu-west-2","eu-west-3","me-central-1","sa-east-1","us-east-1","us-west-2"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OrphanUpdateRequest":{"type":"object","properties":{"archiveDate":{"type":"string","format":"date-time","description":"The orphan recording's archive date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"deleteDate":{"type":"string","format":"date-time","description":"The orphan recording's delete date. Must be greater than archiveDate and exportDate if set, otherwise one day from now. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The orphan recording's export date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"integrationId":{"type":"string","description":"IntegrationId to access AWS S3 bucket for export. This field is required if exportDate is set."},"conversationId":{"type":"string","description":"A conversation Id that this orphan's recording is to be attached to. If not present, the conversationId will be deduced from the recording media."}}},"OrphanRecordingListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OrphanRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"PublishForm":{"type":"object","required":["id","published"],"properties":{"published":{"type":"boolean","description":"Is this form published"},"id":{"type":"string","description":"Unique Id for this version of this form"}}},"SurveyFormEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SurveyForm"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingMetadata":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversationId":{"type":"string"},"path":{"type":"string"},"startTime":{"type":"string","description":"The start time of the recording for screen recordings. Null for other types."},"endTime":{"type":"string"},"media":{"type":"string","description":"The type of media that the recording is. At the moment that could be audio, chat, email, or message."},"mediaSubtype":{"type":"string","description":"The recording media subtype.","enum":["Trunk","Station","Consult","Screen"]},"mediaSubject":{"type":"string","description":"The recording media subject."},"annotations":{"type":"array","description":"Annotations that belong to the recording. Populated when recording filestate is AVAILABLE.","items":{"$ref":"#/definitions/Annotation"}},"fileState":{"type":"string","description":"Represents the current file state for a recording. Examples: Uploading, Archived, etc","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING","ERROR"]},"restoreExpirationTime":{"type":"string","format":"date-time","description":"The amount of time a restored recording will remain restored before being archived again. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"maxAllowedRestorationsForOrg":{"type":"integer","format":"int32","description":"How many archive restorations the organization is allowed to have."},"remainingRestorationsAllowedForOrg":{"type":"integer","format":"int32","description":"The remaining archive restorations the organization has."},"sessionId":{"type":"string","description":"The session id represents an external resource id, such as email, call, chat, etc"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingRetention":{"type":"object","properties":{"conversationId":{"type":"string"},"recordingId":{"type":"string"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The creation time of the recording. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"RecordingRetentionCursorEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingRetention"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"FailedRecordingEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingJobFailedRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingJobFailedRecording":{"type":"object","properties":{"conversation":{"description":"Conversation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"recording":{"description":"Recording","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"RecordingJob":{"type":"object","required":["state"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The current state of the job.","enum":["FULFILLED","PENDING","READY","PROCESSING","CANCELLED","FAILED"]},"recordingJobsQuery":{"description":"Original query of the job.","readOnly":true,"$ref":"#/definitions/RecordingJobsQuery"},"dateCreated":{"type":"string","format":"date-time","description":"Date when the job was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"totalConversations":{"type":"integer","format":"int32","description":"Total number of conversations affected.","readOnly":true},"totalRecordings":{"type":"integer","format":"int32","description":"Total number of recordings affected.","readOnly":true},"totalSkippedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings that have been skipped.","readOnly":true},"totalFailedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings that the bulk job failed to process.","readOnly":true},"totalProcessedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings have been processed.","readOnly":true},"percentProgress":{"type":"integer","format":"int32","description":"Progress in percentage based on the number of recordings","readOnly":true},"errorMessage":{"type":"string","description":"Error occurred during the job execution","readOnly":true},"failedRecordings":{"type":"string","description":"Get IDs of recordings that the bulk job failed for","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"user":{"description":"Details of the user created the job","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"RecordingJobsQuery":{"type":"object","required":["action"],"properties":{"action":{"type":"string","description":"Operation to perform bulk task. If the operation will cause the delete date of a recording to be older than the export date, the export date will be adjusted to the delete date.","enum":["ARCHIVE","DELETE","EXPORT"]},"actionDate":{"type":"string","format":"date-time","description":"The date when the action will be performed. If screenRecordingActionDate is also provided, this value is only used for non-screen recordings. Otherwise this value is used for all recordings. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"actionAge":{"type":"integer","format":"int32","description":"The number of days after each recording's creation date when the action will be performed. If screenRecordingActionAge is also provided, this value is only used for non-screen recordings. Otherwise this value is used for all recordings."},"screenRecordingActionDate":{"type":"string","format":"date-time","description":"The date when the action will be performed for screen recordings. If this is provided then includeScreenRecordings must be true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"screenRecordingActionAge":{"type":"integer","format":"int32","description":"The number of days after each screen recording's creation date when the action will be performed. If this is provided then includeScreenRecordings must be true."},"integrationId":{"type":"string","description":"IntegrationId to Access AWS S3 bucket for bulk recording exports. This field is required and used only for EXPORT action."},"includeRecordingsWithSensitiveData":{"type":"boolean","description":"Whether to include recordings with PCI DSS and/or PII data, default value = false "},"includeScreenRecordings":{"type":"boolean","description":"Whether to include Screen recordings for the action, default value = true "},"clearExport":{"type":"boolean","description":"For DELETE action, setting this to true will clear any pending exports for recordings. This field is only used for DELETE action. Default value = false"},"conversationQuery":{"description":"Conversation Query. Note: After the recording is created, it might take up to 48 hours for the recording to be included in the submitted job query. This result depends on the analytics data lake job completion. See also: https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job#data-availability.This is supported only when querying for conversations up to and including 5 years old.","$ref":"#/definitions/AsyncConversationQuery"},"agedConversationInterval":{"type":"string","description":"As an alternative to conversationQuery, specify the date and time range of conversations that are older than 5 years to query.Results will include all conversations that had activity during the interval. This is supported only when querying for conversations older than 5 years;conversationQuery must not be provided when this is provided. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss.Interval duration must not exceed 6 months. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}},"ExecuteRecordingJobsQuery":{"type":"object","required":["state"],"properties":{"state":{"type":"string","description":"The desired state for the job to be set to.","enum":["PROCESSING"]}}},"RecordingJobEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingJob"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingSettings":{"type":"object","properties":{"maxSimultaneousStreams":{"type":"integer","format":"int32","description":"Maximum number of simultaneous screen recording streams"},"maxConfigurableScreenRecordingStreams":{"type":"integer","format":"int32","description":"Upper limit that maxSimultaneousStreams can be configured"},"regionalRecordingStorageEnabled":{"type":"boolean","description":"Store call recordings in the region where they are intended to be recorded, otherwise in the organization's home region"}}},"RecordingUploadReport":{"type":"object","properties":{"id":{"type":"string","description":"The report id."},"name":{"type":"string"},"state":{"type":"string","description":"The current status of the upload report.","enum":["InProgress","Completed","Failed"]},"signedUrl":{"type":"string","description":"For COMPLETED tasks, the signed url to download the report."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingUploadReportRequest":{"type":"object","required":["dateSince"],"properties":{"dateSince":{"type":"string","format":"date-time","description":"Report will include uploads since this date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadStatus":{"type":"string","description":"Report will include uploads with this status","enum":["Pending","Success","Failure","WaitForConversation"]}}},"ScreenRecordingMetaData":{"type":"object","properties":{"trackId":{"type":"string"},"mediaId":{"type":"string"},"screenId":{"type":"string"},"originX":{"type":"integer","format":"int32"},"originY":{"type":"integer","format":"int32"},"primary":{"type":"boolean"},"main":{"type":"boolean"}}},"ScreenRecordingMetaDataRequest":{"type":"object","properties":{"participantJid":{"type":"string"},"roomId":{"type":"string"},"metaData":{"type":"array","items":{"$ref":"#/definitions/ScreenRecordingMetaData"}}}},"ScreenRecordingSession":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"communicationId":{"type":"string","description":"The id of the communication that is being recorded on the conversation"},"conversation":{"$ref":"#/definitions/Conversation"},"startTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScreenRecordingSessionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ScreenRecordingSession"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ScreenRecordingActiveSessions":{"type":"object","properties":{"count":{"type":"integer","format":"int32","description":"Current concurrent active screen recordings count for organization"}}},"ScreenRecordingSessionRequest":{"type":"object","properties":{"state":{"type":"string","description":"The screen recording session's state. Values can be: 'stopped'","enum":["STOPPED"]},"archiveDate":{"type":"string","format":"date-time","description":"The screen recording session's archive date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"deleteDate":{"type":"string","format":"date-time","description":"The screen recording session's delete date. Must be greater than archiveDate if set, otherwise one day from now. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AcknowledgeScreenRecordingRequest":{"type":"object","properties":{"participantJid":{"type":"string"},"roomId":{"type":"string"},"conversationId":{"type":"string"}}},"SurveyFormAndScoringSet":{"type":"object","properties":{"surveyForm":{"$ref":"#/definitions/SurveyForm"},"answers":{"$ref":"#/definitions/SurveyScoringSet"}}},"AlertNotification":{"type":"object","required":["notificationTypes","recipient"],"properties":{"recipient":{"type":"string","description":"The entity to receive the notification."},"notificationTypes":{"type":"array","description":"The notification types the user will receive.","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}},"locale":{"type":"string","description":"The locale whose language will be used when sending alerts. Locale should be in theformat language_COUNTRY where language is always lower case and country is always upper case."}}},"AlertRuleProperties":{"type":"object","required":["type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"type":{"type":"string","description":"The type of rule being alerted.","readOnly":true,"enum":["ConversationMetrics","UserPresence","WorkforceManagement","Unknown"]}}},"AlertSummary":{"type":"object","required":["entities","entitiesAreTeamMembers","metricType"],"properties":{"entities":{"type":"array","description":"The entities who violated the rule condition over the duration of the alert.","items":{"$ref":"#/definitions/AlertSummaryEntity"}},"conversation":{"description":"The id of the conversation that triggered the alert. Only used for alerts based on instance-based conversation metrics.","$ref":"#/definitions/AddressableEntityRef"},"metricType":{"type":"string","description":"The metric type that is monitored.","enum":["Interval","Instance"]},"entitiesAreTeamMembers":{"type":"boolean","description":"Flag that indicated whether or not the alert is for a rule with a condition for all members of a team."}}},"AlertSummaryEntity":{"type":"object","required":["alerting","entityType"],"properties":{"entityType":{"type":"string","description":"Specifies the type of entity being evaluated","enum":["User","Group","Queue","Team","TeamMembers"]},"user":{"description":"User id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"group":{"description":"Group id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"Queue id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"team":{"description":"Team id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"alerting":{"type":"boolean","description":"Flag that indicated if the entity is current causing the alert to be triggered"}}},"CommonAlert":{"type":"object","required":["active","conditions","dateMutedUntil","dateSnoozedUntil","dateStart","muted","notifications","rule","snoozed","unread","user","waitBetweenNotificationMs"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user who created the rule that triggered the alert.","$ref":"#/definitions/UserReference"},"rule":{"description":"The properties of the rule that triggered the alert.","$ref":"#/definitions/AlertRuleProperties"},"notifications":{"type":"array","description":"The collection of notification methods and the ids of users who were notified by those methods.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"dateStart":{"type":"string","format":"date-time","description":"The timestamp of when the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The timestamp of when the alert ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"active":{"type":"boolean","description":"Indicates if an alert is currently active."},"unread":{"type":"boolean","description":"Indicates if an alert has not been read."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time to wait between notification. Time is in milliseconds."},"muted":{"type":"boolean","description":"Flag indicating if the alert is in a muted state."},"snoozed":{"type":"boolean","description":"Flag indicating if the alert is in a snoozed state."},"dateMutedUntil":{"type":"string","format":"date-time","description":"Timestamp of when the mute status of the alert should end. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateSnoozedUntil":{"type":"string","format":"date-time","description":"Timestamp of when the snooze status of the alert should end. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conditions":{"description":"The conditions that make up the rule.","$ref":"#/definitions/CommonRuleConditions"},"conversationId":{"type":"string","description":"The id of the conversation instance that caused the alert to trigger."},"alertSummary":{"description":"Summary of the alert status of the entities defined in the conditions. Is set when rule has instance-based or team member based rule predicates","$ref":"#/definitions/AlertSummary"},"ruleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonRuleConditions":{"type":"object","required":["predicates","type"],"properties":{"clauses":{"type":"array","description":"The list of predicates groups to be evaluated","items":{"$ref":"#/definitions/CommonRuleConditions"}},"predicates":{"type":"array","description":"The list of rule metric predicates to be evaluated.","items":{"$ref":"#/definitions/CommonRulePredicate"}},"type":{"type":"string","description":"the logic operator performed.","enum":["And","Or","Not"]},"id":{"type":"string","description":"The id."}}},"CommonRulePredicate":{"type":"object","required":["comparisonOperator","entity","metric","metricType","metricValueType","value"],"properties":{"metricType":{"type":"string","description":"The type of metric being evaluated.","enum":["Interval","Instance"]},"metricValueType":{"type":"string","description":"The type of metric value being evaluated.","enum":["Count","Min","Timer","Max","Percentage","Average","Observation"]},"comparisonOperator":{"type":"string","description":"The comparison operator being performed on the metric.","enum":["Gt","Gte","Lt","Lte","Eq","Ne"]},"value":{"type":"number","format":"double","description":"The value the metric will be compared to."},"status":{"type":"string","description":"The status of the entity corresponding to the metric."},"entity":{"description":"The entity whose metric is being represented.","$ref":"#/definitions/CommonRulePredicateEntity"},"mediaType":{"type":"string","description":"The media type of the conversation the metric describes.","enum":["Voice","Chat","Email","Callback","Message"]},"metric":{"type":"string","description":"The metric being evaluated.","enum":["nAbandon","nConnected","nInteractions","nOffered","nOutbound","nTransferred","serviceLevel","oServiceLevel","oWaiting","tAbandon","tAcw","tAlert","tAnswered","tHandle","tHeldComplete","tTalkComplete","tWait","tTalk","tHeld","tOrganizationPresence","tSystemPresence","tAgentRoutingStatus","oUserRoutingStatuses","oUserPresences","oInteracting","tFlowOut","tAdherenceStatus"]}}},"CommonRulePredicateEntity":{"type":"object","required":["entityType"],"properties":{"entityType":{"type":"string","description":"Specifies the type of entity being evaluated","enum":["User","Group","Queue","Team","TeamMembers"]},"user":{"description":"User id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"group":{"description":"Group id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"Queue id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"team":{"description":"Team id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"}}},"AlertRequest":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The action being taken on the alert.","enum":["Mute","Snooze","Unread"]},"dateStart":{"type":"string","format":"date-time","description":"The start date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The end date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"unread":{"description":"The fields need for an unread update requests","$ref":"#/definitions/UnreadFields"},"validRequest":{"type":"boolean"}}},"UnreadFields":{"type":"object","required":["state"],"properties":{"state":{"type":"boolean","description":"The new unread state of the alert"}}},"AlertingUnreadStatus":{"type":"object","required":["unread"],"properties":{"unread":{"type":"boolean","description":"True is alert is unread, false if it has not been."}}},"CommonAlertBulkUpdateRequest":{"type":"object","required":["alertIds","type"],"properties":{"type":{"type":"string","description":"The action to take","enum":["Mute","Snooze","Unread"]},"alertIds":{"type":"array","description":"The user supplied alert ids to be muted","uniqueItems":true,"items":{"type":"string"}},"muteSnooze":{"description":"The fields need for a mute or snooze requests","$ref":"#/definitions/MuteSnoozeFields"},"unread":{"description":"The fields need for an unread update requests","$ref":"#/definitions/UnreadFields"}}},"MuteSnoozeFields":{"type":"object","required":["dateEnd","dateStart"],"properties":{"dateStart":{"type":"string","format":"date-time","description":"The start date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The end date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AlertListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonAlert"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"GetAlertQuery":{"type":"object","required":["queryType","ruleType"],"properties":{"ruleType":{"type":"string","description":"The rule type of the alerts the query will return","enum":["Conversation","Presence","All"]},"queryType":{"type":"string","description":"The type of query being performed.","enum":["Info","Count"]},"alertStatus":{"type":"string","description":"The status of the alerts the query will return.","enum":["Active","Inactive","All"]},"viewedStatus":{"type":"string","description":"The view status of the alerts the query will return.","enum":["Unread","Read","All"]},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response. The max is 25"},"sortBy":{"type":"string","description":"The field to sort responses by. The accepted choices are Name and DateStart","enum":["Name","DateStart"]},"sortOrder":{"type":"string","description":"The order in which response will be sorted. The accepted choices are Asc and Desc","enum":["Asc","Desc"]}}},"CommonRule":{"type":"object","required":["name","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"description":{"type":"string","description":"The description of the rule."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"notifications":{"type":"array","description":"The alert notification types to trigger when alarm state changes as well as the users they will be sent to.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"sendExitingAlarmNotifications":{"type":"boolean","description":"Indicates if the alert will send a notification when it is closed."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time in milliseconds to wait between notification."},"conditions":{"description":"The set of metric conditions that would trigger an alert.","$ref":"#/definitions/CommonRuleConditions"},"type":{"type":"string","description":"The type of the rule.","enum":["ConversationMetrics","UserPresence","WorkforceManagement","Unknown"]},"inAlarm":{"type":"boolean","description":"Indicates if the rule is in alarm state."},"user":{"description":"The entity that created the rule.","$ref":"#/definitions/UserReference"},"version":{"type":"integer","format":"int32","description":"The current version number of the rule."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the rule when the rule was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateLastModified":{"type":"string","format":"date-time","description":"The timestamp of the last update to the rule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ModifiableRuleProperties":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"description":{"type":"string","description":"The description of the rule."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"notifications":{"type":"array","description":"The alert notification types to trigger when alarm state changes as well as the users they will be sent to.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"sendExitingAlarmNotifications":{"type":"boolean","description":"Indicates if the alert will send a notification when it is closed."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time in milliseconds to wait between notification."},"conditions":{"description":"The set of metric conditions that would trigger an alert.","$ref":"#/definitions/CommonRuleConditions"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonRuleBulkUpdateNotificationsRequest":{"type":"object","required":["ruleIds"],"properties":{"ruleIds":{"type":"array","description":"The user supplied rules ids to be updated","uniqueItems":true,"items":{"type":"string"}},"properties":{"description":"The rule properties to be updated","$ref":"#/definitions/ModifiableRuleProperties"},"typesToAdd":{"type":"array","description":"Collection of alerting notification types to add for all entities in the rules","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}},"typesToRemove":{"type":"array","description":"Collection of alerting notification types to remove for all entities in the rules","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}}}},"CommonRuleBulkDeleteRequest":{"type":"object","required":["ruleIds"],"properties":{"ruleIds":{"type":"array","description":"The user supplied rule ids to be deleted","items":{"type":"string"}}}},"CommonRuleContainer":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonRule"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"GetRulesQuery":{"type":"object","required":["queryType","ruleType"],"properties":{"ruleType":{"type":"string","description":"The rule type of the alerts the query will return","enum":["Conversation","Presence","All"]},"queryType":{"type":"string","description":"The type of query being performed.","enum":["Info","Count"]},"enabledType":{"type":"string","description":"The state of the rule the query will return. The accepted choices are Enabled, Disabled, or All","enum":["Enabled","Disabled","All"]},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response. The max is 25"},"sortBy":{"type":"string","description":"The field to sort responses by. The accepted choices are Name and DateStart","enum":["Name","DateCreated"]},"sortOrder":{"type":"string","description":"The order in which response will be sorted. The accepted choices are Asc and Desc","enum":["Asc","Desc"]},"ruleName":{"type":"string","description":"The name of the rule being queries."},"nameSearchType":{"type":"string","description":"Specifies how strict the name search needs to be. Expected values are Exact and Contains if querying by name.","enum":["Exact","Contains","Unknown"]}}},"Library":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The library name."},"version":{"type":"integer","format":"int32","description":"Current version for this resource."},"createdBy":{"description":"User that created the library.","readOnly":true,"$ref":"#/definitions/User"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time the response was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"responseType":{"type":"string","description":"This value is deprecated. Responses representing message templates may be added to any library.","enum":["MessagingTemplate","CampaignSmsTemplate","CampaignEmailTemplate","Footer"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LibraryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Library"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"LibraryBatchRequest":{"type":"object","required":["libraryIds"],"properties":{"libraryIds":{"type":"array","description":"List of Library IDs","items":{"type":"string"}}}},"FooterTemplate":{"type":"object","properties":{"type":{"type":"string","description":"Specifies the type represented by Footer.","enum":["Signature"]},"applicableResources":{"type":"array","description":"Specifies the canned response template where the footer can be used.","items":{"type":"string","enum":["Campaign"]}}},"description":"The Footer template identifies the Footer type and its footerUsage"},"MessagingTemplate":{"type":"object","properties":{"whatsApp":{"description":"Defines a messaging template for a WhatsApp messaging channel","$ref":"#/definitions/WhatsAppDefinition"}},"description":"The messaging template identifies a structured message templates supported by a messaging channel."},"Response":{"type":"object","required":["libraries","texts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"Version number required for updates."},"libraries":{"type":"array","description":"One or more libraries response is associated with.","items":{"$ref":"#/definitions/DomainEntityRef"}},"texts":{"type":"array","description":"One or more texts associated with the response.","items":{"$ref":"#/definitions/ResponseText"}},"createdBy":{"description":"User that created the response","readOnly":true,"$ref":"#/definitions/User"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time the response was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"interactionType":{"type":"string","description":"The interaction type for this response.","enum":["chat","email","twitter"]},"substitutions":{"type":"array","description":"Details about any text substitutions used in the texts for this response.","items":{"$ref":"#/definitions/ResponseSubstitution"}},"substitutionsSchema":{"description":"Metadata about the text substitutions in json schema format.","$ref":"#/definitions/JsonSchemaDocument"},"responseType":{"type":"string","description":"The response type represented by the response.","enum":["MessagingTemplate","CampaignSmsTemplate","CampaignEmailTemplate","Footer"]},"messagingTemplate":{"description":"An optional messaging template definition for responseType.MessagingTemplate.","$ref":"#/definitions/MessagingTemplate"},"assets":{"type":"array","description":"Assets used in the response","items":{"$ref":"#/definitions/AddressableEntityRef"}},"footer":{"description":"Footer template definition for responseType.Footer.","$ref":"#/definitions/FooterTemplate"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Contains information about a response."},"ResponseEntityList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Response"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}},"description":"Query result list"},"ResponseQueryResults":{"type":"object","required":["results"],"properties":{"results":{"description":"Contains the query results","$ref":"#/definitions/ResponseEntityList"}},"description":"Used to return response query results"},"ResponseSubstitution":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"Response substitution identifier."},"description":{"type":"string","description":"Response substitution description."},"defaultValue":{"type":"string","description":"Response substitution default value."}},"description":"Contains information about the substitutions associated with a response."},"ResponseText":{"type":"object","required":["content"],"properties":{"content":{"type":"string","description":"Response text content."},"contentType":{"type":"string","description":"Response text content type.","enum":["text/plain","text/html"]}},"description":"Contains information about the text associated with a response."},"WhatsAppDefinition":{"type":"object","required":["language","name","namespace"],"properties":{"name":{"type":"string","description":"The messaging template name."},"namespace":{"type":"string","description":"The messaging template namespace."},"language":{"type":"string","description":"The messaging template language configured for this template. This is a WhatsApp specific value. For example, 'en_US'"}},"description":"A WhatsApp messaging template definition as defined in the WhatsApp Business Manager"},"ResponseFilter":{"type":"object","required":["name","operator","values"],"properties":{"name":{"type":"string","description":"Field to filter on. Allowed values are 'name', 'libraryId', 'text.contentType', 'messagingTemplate' and 'responseType'"},"operator":{"type":"string","description":"Filter operation: IN, EQUALS, NOTEQUALS.","enum":["IN","EQUALS","NOTEQUALS"]},"values":{"type":"array","description":"Values to filter on. If name is 'responseType' then allowed values are 'CampaignSmsTemplate', 'CampaignEmailTemplate', 'Footer' and 'Signature'","items":{"type":"string"}}},"description":"Used to filter response queries"},"ResponseQueryRequest":{"type":"object","properties":{"queryPhrase":{"type":"string","description":"Query phrase to search response text and name. If not set will match all."},"pageSize":{"type":"integer","format":"int32","description":"The maximum number of hits to return. Default: 25, Maximum: 500."},"filters":{"type":"array","description":"Filter the query results.","items":{"$ref":"#/definitions/ResponseFilter"}}},"description":"Used to query for responses"},"ResponseEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Response"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ResponseAsset":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"contentLength":{"type":"integer","format":"int64","description":"response asset size in bytes"},"contentLocation":{"type":"string","description":"response asset location."},"contentType":{"type":"string","description":"MIME type of response asset"},"dateCreated":{"type":"string","format":"date-time","description":"Created date of the response asset. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User who created the response asset","$ref":"#/definitions/DomainEntityRef"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date of the response asset. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"User who last modified the response asset","$ref":"#/definitions/DomainEntityRef"},"responses":{"type":"array","description":"Canned responses actively using this asset","items":{"$ref":"#/definitions/DomainEntityRef"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResponseAssetRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"},"divisionId":{"type":"string","description":"Division to associate to this asset. Can only be used with this division."}}},"ResponseAssetStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"Upload status of the asset","readOnly":true,"enum":["InProgress","Uploaded","Failed"]},"errorCode":{"type":"string","description":"Error code. Used for localization","readOnly":true},"errorMessage":{"type":"string","description":"Error message that explains upload failure status ","readOnly":true}}},"CreateResponseAssetResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"Pre-signed URL to PUT the file to","readOnly":true},"headers":{"type":"object","description":"Required headers when uploading a file through PUT request to the URL","readOnly":true,"additionalProperties":{"type":"string"}}}},"CreateResponseAssetRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"},"divisionId":{"type":"string","description":"Division to associate to this asset. Can only be used with this division."},"contentMd5":{"type":"string","description":"Content MD-5 of the file to upload"}}},"ResponseAssetSearchResults":{"type":"object","properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/ResponseAsset"}}}},"ResponseAssetFilter":{"type":"object","properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types. Accepts numbers and date in ISO8601 format"},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types. Accepts numbers and date in ISO8601 format"},"fields":{"type":"array","description":"Field name to search against. Allowed Values: divisionId, name, contentLength, contentType, dateCreated","items":{"type":"string"}},"value":{"type":"string","description":"A value for the search to match against"},"type":{"type":"string","description":"How to apply this search criteria against other criteria. Filter type supported for each field:- name:[STARTS_WITH, TERM], divisionId:[TERM, TERMS], contentLength:[RANGE, GREATER_THAN_EQUAL_TO, LESS_THAN_EQUAL_TO], contentType:[STARTS_WITH, TERM] dateCreated:[DATE_RANGE]","enum":["TERM","TERMS","STARTS_WITH","RANGE","GREATER_THAN_EQUAL_TO","LESS_THAN_EQUAL_TO","DATE_RANGE"]}}},"ResponseAssetSearchRequest":{"type":"object","required":["query"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"The number of results per page. Default: 25, Maximum: 100."},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"query":{"type":"array","description":"Filter the query results.","items":{"$ref":"#/definitions/ResponseAssetFilter"}}}},"AvailableMediaType":{"type":"object","properties":{"mediaType":{"type":"string","description":"Name of the available media type"},"availableSubTypes":{"type":"array","description":"List of available subtypes for this media type","items":{"type":"string"}}}},"AvailableMediaTypeEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AvailableMediaType"}}}},"ComparisonPeriod":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"kpi":{"type":"string","description":"Key Performance Indicator optimised during the comparison period.","readOnly":true},"dateStarted":{"type":"string","format":"date-time","description":"Start date of the comparison period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateEnded":{"type":"string","format":"date-time","description":"End date of the comparison period. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the queue."},"createdBy":{"type":"string","description":"The ID of the user that created the queue."},"memberCount":{"type":"integer","format":"int32","description":"The total number of members in the queue.","readOnly":true},"userMemberCount":{"type":"integer","format":"int32","description":"The number of user members (i.e., non-group members) in the queue.","readOnly":true},"joinedMemberCount":{"type":"integer","format":"int32","description":"The number of joined members in the queue.","readOnly":true},"mediaSettings":{"description":"The media settings for the queue.","$ref":"#/definitions/QueueMediaSettings"},"routingRules":{"type":"array","description":"The routing rules for the queue, used for Preferred Agent Routing.","items":{"$ref":"#/definitions/RoutingRule"}},"conditionalGroupRouting":{"description":"The Conditional Group Routing settings for the queue.","$ref":"#/definitions/ConditionalGroupRouting"},"bullseye":{"description":"The bullseye settings for the queue.","$ref":"#/definitions/Bullseye"},"scoringMethod":{"type":"string","description":"The Scoring Method for the queue","enum":["TimestampAndPriority","PriorityOnly"]},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"memberGroups":{"type":"array","description":"The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"queueFlow":{"description":"The in-queue flow to use for call conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"emailInQueueFlow":{"description":"The in-queue flow to use for email conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"messageInQueueFlow":{"description":"The in-queue flow to use for message conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"whisperPrompt":{"description":"The prompt used for whisper on the queue, if configured.","$ref":"#/definitions/DomainEntityRef"},"onHoldPrompt":{"description":"The audio to be played when calls on this queue are on hold. If not configured, the default on-hold music will play.","$ref":"#/definitions/DomainEntityRef"},"autoAnswerOnly":{"type":"boolean","description":"Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."},"enableTranscription":{"type":"boolean","description":"Indicates whether voice transcription is enabled for this queue."},"enableAudioMonitoring":{"type":"boolean","description":"Indicates whether audio monitoring is enabled for this queue."},"enableManualAssignment":{"type":"boolean","description":"Indicates whether manual assignment is enabled for this queue."},"agentOwnedRouting":{"description":"The Agent Owned Routing settings for the queue","$ref":"#/definitions/AgentOwnedRouting"},"directRouting":{"description":"The Direct Routing settings for the queue","$ref":"#/definitions/DirectRouting"},"callingPartyName":{"type":"string","description":"The name to use for caller identification for outbound calls from this queue."},"callingPartyNumber":{"type":"string","description":"The phone number to use for caller identification for outbound calls from this queue."},"defaultScripts":{"type":"object","description":"The default script Ids for the communication types.","additionalProperties":{"$ref":"#/definitions/Script"}},"outboundMessagingAddresses":{"description":"The messaging addresses for the queue.","$ref":"#/definitions/QueueMessagingAddresses"},"outboundEmailAddress":{"$ref":"#/definitions/QueueEmailAddress"},"peerId":{"type":"string","description":"The ID of an associated external queue."},"suppressInQueueCallRecording":{"type":"boolean","description":"Indicates whether recording in-queue calls is suppressed for this queue."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WrapUpCodeReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."}}},"WrapupCodeEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WrapupCode"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"UserQueue":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The queue description."},"dateCreated":{"type":"string","format":"date-time","description":"The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the queue."},"createdBy":{"type":"string","description":"The ID of the user that created the queue."},"memberCount":{"type":"integer","format":"int32","description":"The total number of members in the queue.","readOnly":true},"userMemberCount":{"type":"integer","format":"int32","description":"The number of user members (i.e., non-group members) in the queue.","readOnly":true},"joinedMemberCount":{"type":"integer","format":"int32","description":"The number of joined members in the queue.","readOnly":true},"mediaSettings":{"description":"The media settings for the queue.","$ref":"#/definitions/QueueMediaSettings"},"routingRules":{"type":"array","description":"The routing rules for the queue, used for Preferred Agent Routing.","items":{"$ref":"#/definitions/RoutingRule"}},"conditionalGroupRouting":{"description":"The Conditional Group Routing settings for the queue.","$ref":"#/definitions/ConditionalGroupRouting"},"bullseye":{"description":"The bullseye settings for the queue.","$ref":"#/definitions/Bullseye"},"scoringMethod":{"type":"string","description":"The Scoring Method for the queue","enum":["TimestampAndPriority","PriorityOnly"]},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"memberGroups":{"type":"array","description":"The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"queueFlow":{"description":"The in-queue flow to use for call conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"emailInQueueFlow":{"description":"The in-queue flow to use for email conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"messageInQueueFlow":{"description":"The in-queue flow to use for message conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"whisperPrompt":{"description":"The prompt used for whisper on the queue, if configured.","$ref":"#/definitions/DomainEntityRef"},"onHoldPrompt":{"description":"The audio to be played when calls on this queue are on hold. If not configured, the default on-hold music will play.","$ref":"#/definitions/DomainEntityRef"},"enableTranscription":{"type":"boolean","description":"Indicates whether voice transcription is enabled for this queue."},"enableAudioMonitoring":{"type":"boolean","description":"Indicates whether audio monitoring is enabled for this queue."},"enableManualAssignment":{"type":"boolean","description":"Indicates whether manual assignment is enabled for this queue."},"agentOwnedRouting":{"description":"The Agent Owned Routing settings for the queue","$ref":"#/definitions/AgentOwnedRouting"},"directRouting":{"description":"The Direct Routing settings for the queue","$ref":"#/definitions/DirectRouting"},"callingPartyName":{"type":"string","description":"The name to use for caller identification for outbound calls from this queue."},"callingPartyNumber":{"type":"string","description":"The phone number to use for caller identification for outbound calls from this queue."},"defaultScripts":{"type":"object","description":"The default script Ids for the communication types.","additionalProperties":{"$ref":"#/definitions/Script"}},"outboundMessagingAddresses":{"description":"The messaging addresses for the queue.","$ref":"#/definitions/QueueMessagingAddresses"},"outboundEmailAddress":{"$ref":"#/definitions/QueueEmailAddress"},"peerId":{"type":"string","description":"The ID of an associated external queue."},"suppressInQueueCallRecording":{"type":"boolean","description":"Indicates whether recording in-queue calls is suppressed for this queue."},"joined":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserQueueEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserQueue"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CreateQueueRequest":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The queue name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"description":{"type":"string","description":"The queue description."},"dateCreated":{"type":"string","format":"date-time","description":"The date the queue was created. 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Integer range 0-5"},"childConditions":{"type":"array","description":"Nested conditions to be applied to this skill condition","items":{"$ref":"#/definitions/SkillGroupCondition"}}}},"SkillGroupMemberEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserReferenceWithName"}},"nextUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"}}},"SkillGroupWithMemberDivisions":{"type":"object","required":["name","skillConditions"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The group name."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"description":{"type":"string","description":"Group description"},"memberCount":{"type":"integer","format":"int64","description":"Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed.","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"status":{"type":"string","description":"Group's filling status","readOnly":true,"enum":["InProgress","Complete"]},"skillConditions":{"type":"array","description":"Conditions for this group","items":{"$ref":"#/definitions/SkillGroupCondition"}},"memberDivisions":{"type":"array","description":"Member divisions for this skill group","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SkillGroupDefinition":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The group name."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"description":{"type":"string","description":"Group description"},"memberCount":{"type":"integer","format":"int64","description":"Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed.","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SkillGroupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SkillGroupDefinition"}},"nextUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"}}},"AgentMaxUtilizationResponse":{"type":"object","properties":{"utilization":{"type":"object","description":"Map of media type to utilization settings.","additionalProperties":{"$ref":"#/definitions/MediaUtilization"}},"labelUtilizations":{"type":"object","description":"Map of label ids to utilization settings.","additionalProperties":{"$ref":"#/definitions/LabelUtilizationResponse"}},"level":{"type":"string","enum":["Agent","Organization"]}}},"WrapupCodeRequest":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The wrap-up code name."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableStarrableDivision"},"dateCreated":{"type":"string","format":"date-time","description":"Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"type":"string","description":"The ID of the user that created the wrap-up code."},"modifiedBy":{"type":"string","description":"The ID of the user that modified the wrap-up code."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScimConfigResourceType":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the SCIM resource. Set by the service provider. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readOnly\". \"returned\" is set to \"always\".","readOnly":true},"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"name":{"type":"string","description":"The name of the resource type.","readOnly":true},"description":{"type":"string","description":"The description of the resource type.","readOnly":true},"schema":{"type":"string","description":"The URI of the primary or base schema for the resource type.","readOnly":true},"schemaExtensions":{"type":"array","description":"The list of schema extensions for the resource type.","readOnly":true,"items":{"$ref":"#/definitions/ScimConfigResourceTypeSchemaExtension"}},"endpoint":{"type":"string","description":"The HTTP-addressable endpoint of the resource type. Appears after the base URL.","readOnly":true},"meta":{"description":"The metadata of the SCIM resource. 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Add this to \"itemsPerPage\" when requesting the next page of results.","readOnly":true},"itemsPerPage":{"type":"integer","format":"int64","description":"The number of resources returned per page.","readOnly":true},"Resources":{"type":"array","description":"The list of requested resources.","readOnly":true,"items":{"$ref":"#/definitions/ScimConfigResourceType"}}},"description":"Defines a response for a list of SCIM resource types."},"ScimMetadata":{"type":"object","properties":{"resourceType":{"type":"string","description":"The type of SCIM resource.","readOnly":true,"enum":["User","Group","ServiceProviderConfig","ResourceType","Schema"]},"lastModified":{"type":"string","format":"date-time","description":"The last time that the resource was modified. Date time is represented as an \"ISO-8601 string\", for example, yyyy-MM-ddTHH:mm:ss.SSSZ. Not included with \"Schema\" and \"ResourceType\" resources.","readOnly":true},"location":{"type":"string","format":"uri","description":"The URI of the resource.","readOnly":true},"version":{"type":"string","description":"The version of the resource. Matches the ETag HTTP response header. Not included with \"Schema\" and \"ResourceType\" resources.","readOnly":true}},"description":"Defines the SCIM metadata."},"ScimV2SchemaAttribute":{"type":"object","properties":{"name":{"type":"string","description":"The name of the attribute.","readOnly":true},"type":{"type":"string","description":"The data type of the attribute.","readOnly":true,"enum":["string","boolean","decimal","integer","dateTime","reference","complex"]},"subAttributes":{"type":"array","description":"The list of subattributes for an attribute of the type \"complex\". Uses the same schema as \"attributes\".","readOnly":true,"items":{"$ref":"#/definitions/ScimV2SchemaAttribute"}},"multiValued":{"type":"boolean","description":"Indicates whether an attribute contains multiple values.","readOnly":true},"description":{"type":"string","description":"The description of the attribute.","readOnly":true},"required":{"type":"boolean","description":"Indicates whether an attribute is required.","readOnly":true},"canonicalValues":{"type":"array","description":"The list of standard values that service providers may use. Service providers may ignore unsupported values.","readOnly":true,"items":{"type":"string"}},"caseExact":{"type":"boolean","description":"Indicates whether a string attribute is case-sensitive. If set to \"true\", the server preserves case sensitivity. If set to \"false\", the server may change the case. The server also uses case sensitivity when evaluating filters. See section 3.4.2.2 \"Filtering\" in RFC 7644 for details.","readOnly":true},"mutability":{"type":"string","description":"The circumstances under which an attribute can be defined or redefined. The default is \"readWrite\".","readOnly":true,"enum":["readWrite","readOnly","immutable","writeOnly"]},"returned":{"type":"string","description":"The circumstances under which an attribute and its values are returned in response to a GET, PUT, POST, or PATCH request.","readOnly":true,"enum":["always","never","default","request"]},"uniqueness":{"type":"string","description":"The method by which the service provider enforces the uniqueness of an attribute value. A server can reject a value by returning the HTTP response code 400 (Bad Request). A client can enforce uniqueness to a greater degree than the server provider enforces. For example, a client could make a value unique even though the server has \"uniqueness\" set to \"none\".","readOnly":true,"enum":["none","server","global"]},"referenceTypes":{"type":"array","description":"The list of SCIM resource types that may be referenced. Only applies when \"type\" is set to \"reference\".","readOnly":true,"items":{"type":"string","enum":["User","Group","external","uri"]}}},"description":"A complex type that defines service provider attributes or subattributes and their qualities."},"ScimV2SchemaDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the SCIM resource. Set by the service provider. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readOnly\". \"returned\" is set to \"always\".","readOnly":true},"name":{"type":"string","description":"The name of the schema.","readOnly":true},"description":{"type":"string","description":"The description of the schema.","readOnly":true},"attributes":{"type":"array","description":"The list of service provider attributes.","readOnly":true,"items":{"$ref":"#/definitions/ScimV2SchemaAttribute"}},"meta":{"description":"The metadata of the SCIM resource. Only \"location\" and \"resourceType\" are set for \"Schema\" resources.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM schema."},"ScimV2SchemaListResponse":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","items":{"type":"string"}},"totalResults":{"type":"integer","format":"int64","description":"The total number of results.","readOnly":true},"startIndex":{"type":"integer","format":"int64","description":"The 1-based index of the first result returned by this request. Add this to \"itemsPerPage\" when requesting the next page of results.","readOnly":true},"itemsPerPage":{"type":"integer","format":"int64","description":"The number of resources returned per page.","readOnly":true},"Resources":{"type":"array","description":"The list of requested resources.","readOnly":true,"items":{"$ref":"#/definitions/ScimV2SchemaDefinition"}}},"description":"Defines the list response for SCIM resource types."},"ScimGroupListResponse":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","items":{"type":"string"}},"totalResults":{"type":"integer","format":"int64","description":"The total number of results.","readOnly":true},"startIndex":{"type":"integer","format":"int64","description":"The 1-based index of the first result returned by this request. Add this to \"itemsPerPage\" when requesting the next page of results.","readOnly":true},"itemsPerPage":{"type":"integer","format":"int64","description":"The number of resources returned per page.","readOnly":true},"Resources":{"type":"array","description":"The list of requested resources. If \"count\" is 0, then the list will be empty.","readOnly":true,"items":{"$ref":"#/definitions/ScimV2Group"}}},"description":"Defines a response for a list of SCIM groups."},"ScimV2Group":{"type":"object","required":["displayName"],"properties":{"id":{"type":"string","description":"The ID of the SCIM resource. Set by the service provider. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readOnly\". \"returned\" is set to \"always\".","readOnly":true},"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"displayName":{"type":"string","description":"The display name of the group.","readOnly":true},"externalId":{"type":"string","description":"The external ID of the group. Set by the provisioning client. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readWrite\"."},"members":{"type":"array","description":"The list of members in the group.","items":{"$ref":"#/definitions/ScimV2MemberReference"}},"meta":{"description":"The metadata of the SCIM resource. Metadata is defined as immutable per SCIM RFC.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM group."},"ScimV2MemberReference":{"type":"object","properties":{"type":{"type":"string","description":"The type of SCIM resource.","readOnly":true,"enum":["User","Group","ServiceProviderConfig","ResourceType","Schema"]},"value":{"type":"string","description":"The ID of the group member. Can be \"userId\" or \"groupId\"."},"$ref":{"type":"string","format":"uri","description":"The reference URI of the SCIM resource.","readOnly":true}},"description":"Defines a reference to SCIM group members."},"ScimError":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of schemas for the SCIM error.","readOnly":true,"items":{"type":"string"}},"status":{"type":"string","description":"The HTTP status code returned for the SCIM error.","readOnly":true},"scimType":{"type":"string","description":"The type of SCIM error when httpStatus is a \"400\" error.","readOnly":true,"enum":["invalidFilter","tooMany","uniqueness","mutability","invalidSyntax","invalidPath","noTarget","invalidValue","invalidVers","sensitive"]},"detail":{"type":"string","description":"The detailed description of the SCIM error.","readOnly":true}},"description":"Defines a SCIM error."},"ScimV2PatchOperation":{"type":"object","required":["op"],"properties":{"op":{"type":"string","description":"The PATCH operation to perform.","enum":["add","replace","remove"]},"path":{"type":"string","description":"The attribute path that describes the target of the operation. Required for a \"remove\" operation."},"value":{"description":"The value to set in the path.","$ref":"#/definitions/JsonNode"}},"description":"Defines a SCIM PATCH operation. The path and value follow very specific rules based on operation types. See section 3.5.2 \"Modifying with PATCH\" in RFC 7644 for details."},"ScimV2PatchRequest":{"type":"object","required":["schemas"],"properties":{"schemas":{"type":"array","description":"The list of schemas used in the PATCH request.","items":{"type":"string"}},"Operations":{"type":"array","description":"The list of operations to perform for the PATCH request.","items":{"$ref":"#/definitions/ScimV2PatchOperation"}}},"description":"Defines a SCIM PATCH request. See section 3.5.2 \"Modifying with PATCH\" in RFC 7644 for details."},"ScimServiceProviderConfig":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"documentationUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the service provider's documentation.","readOnly":true},"patch":{"description":"The \"patch\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"filter":{"description":"The \"filter\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigFilterFeature"},"etag":{"description":"The \"etag\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"sort":{"description":"The \"sort\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"bulk":{"description":"The \"bulk\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigBulkFeature"},"changePassword":{"description":"The \"changePassword\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"authenticationSchemes":{"type":"array","description":"The list of supported authentication schemes.","readOnly":true,"items":{"$ref":"#/definitions/ScimServiceProviderConfigAuthenticationScheme"}},"meta":{"description":"The metadata of the SCIM resource. Metadata is defined as immutable per SCIM RFC.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM service provider's configuration."},"ScimServiceProviderConfigAuthenticationScheme":{"type":"object","required":["description","name","type"],"properties":{"name":{"type":"string","description":"The name of the authentication scheme, for example, HTTP Basic.","readOnly":true},"description":{"type":"string","description":"The description of the authentication scheme.","readOnly":true},"specUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the authentication scheme's specification.","readOnly":true},"documentationUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the authentication scheme's usage documentation.","readOnly":true},"type":{"type":"string","description":"The type of authentication scheme.","readOnly":true,"enum":["oauth","oauth2","oauthbearertoken","httpbasic","httpdigest"]},"primary":{"type":"boolean","description":"Indicates whether this authentication scheme is the primary method of authentication.","readOnly":true}},"description":"Defines an authentication scheme in the SCIM service provider's configuration."},"ScimServiceProviderConfigBulkFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true},"maxOperations":{"type":"integer","format":"int32","description":"The maximum number of operations for each bulk request.","readOnly":true},"maxPayloadSize":{"type":"integer","format":"int32","description":"The maximum payload size.","readOnly":true}},"description":"Defines a \"bulk\" request in the SCIM service provider's configuration."},"ScimServiceProviderConfigFilterFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true},"maxResults":{"type":"integer","format":"int32","description":"The maximum number of results returned from a filtered query.","readOnly":true}},"description":"Defines a \"filter\" request in the SCIM service provider's configuration."},"ScimServiceProviderConfigSimpleFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true}},"description":"Defines a request in the SCIM service provider's configuration."},"Manager":{"type":"object","properties":{"value":{"type":"string","description":"The ID of the manager."},"$ref":{"type":"string","format":"uri","description":"The reference URI of the manager's user record.","readOnly":true}},"description":"Defines a SCIM manager."},"ScimEmail":{"type":"object","properties":{"value":{"type":"string","description":"The email address. Is immutable if \"type\" is set to \"other\"."},"type":{"type":"string","description":"The type of email address. \"value\" is immutable if \"type\" is set to \"other\".","enum":["work","other"]},"primary":{"type":"boolean","description":"Indicates whether the email address is the primary email address."}},"description":"Defines a SCIM email address."},"ScimGenesysUserExternalId":{"type":"object","required":["authority","value"],"properties":{"authority":{"type":"string","description":"Authority, or scope, of \"externalId\". Allows multiple external identifiers to be defined. Represents the source of the external identifier."},"value":{"type":"string","description":"Identifier of the user in an external system."}},"description":"External Identifiers of user. The external identifier must be unique within the organization and the 'authority'"},"ScimPhoneNumber":{"type":"object","properties":{"value":{"type":"string","description":"The phone number in E.164 or tel URI format, for example, tel:+nnnnnnnn; ext=xxxxx."},"type":{"type":"string","description":"The type of phone number.","enum":["work","work2","work3","work4","home","mobile","other","microsoftteams","zoomphone","eightbyeight"]},"primary":{"type":"boolean","description":"Indicates whether the phone number is the primary phone number."}},"description":"Defines a SCIM phone number."},"ScimUserExtensions":{"type":"object","properties":{"routingSkills":{"type":"array","description":"The list of routing skills assigned to a user. Maximum 50 skills.","items":{"$ref":"#/definitions/ScimUserRoutingSkill"}},"routingLanguages":{"type":"array","description":"The list of routing languages assigned to a user. 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ACD interactions are routed to agents with higher proficiency ratings."}},"description":"The routing language assigned to a user."},"ScimUserRoutingSkill":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The case-sensitive name of a routing skill configured in Genesys Cloud."},"proficiency":{"type":"number","format":"double","description":"A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings."}},"description":"The routing skill assigned to a user."},"ScimV2EnterpriseUser":{"type":"object","properties":{"division":{"type":"string","description":"The division that the user belongs to."},"department":{"type":"string","description":"The department that the user belongs to."},"manager":{"description":"The user's manager.","$ref":"#/definitions/Manager"},"employeeNumber":{"type":"string","description":"The user's employee number."}},"description":"Defines a SCIM enterprise user."},"ScimV2GroupReference":{"type":"object","properties":{"type":{"type":"string","description":"The type of SCIM resource.","readOnly":true,"enum":["User","Group","ServiceProviderConfig","ResourceType","Schema"]},"value":{"type":"string","description":"The ID of the group member. 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This list is immutable per SCIM RFC and may only be updated using the GROUPS resource endpoint.","readOnly":true,"items":{"$ref":"#/definitions/ScimV2GroupReference"}},"roles":{"type":"array","description":"The list of roles assigned to the user.","items":{"$ref":"#/definitions/ScimUserRole"}},"urn:ietf:params:scim:schemas:extension:enterprise:2.0:User":{"description":"The URI of the schema for the enterprise user.","$ref":"#/definitions/ScimV2EnterpriseUser"},"urn:ietf:params:scim:schemas:extension:genesys:purecloud:2.0:User":{"description":"The URI of the schema for the Genesys Cloud user.","$ref":"#/definitions/ScimUserExtensions"},"meta":{"description":"The metadata of the SCIM resource. Metadata is defined as immutable per SCIM RFC.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM user."},"ScimV2CreateUser":{"type":"object","required":["displayName","userName"],"properties":{"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"active":{"type":"boolean","description":"Indicates whether the user's administrative status is active."},"userName":{"type":"string","description":"The user's Genesys Cloud email address. Must be unique."},"displayName":{"type":"string","description":"The display name of the user."},"password":{"type":"string","description":"The new password for the Genesys Cloud user. Does not return an existing password. 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This is overridden by the analogous organization configuration value. This is always true if HIPAA is enabled or unknown for an organization."},"includeEmailTranscriptions":{"type":"boolean","description":"Whether to include the voicemail transcription in a group notification email"},"languagePreference":{"type":"string","description":"The language preference for the group. Used for group voicemail transcription"},"rotateCallsSecs":{"type":"integer","format":"int32","description":"How many seconds to ring before rotating to the next member in the group"},"stopRingingAfterRotations":{"type":"integer","format":"int32","description":"How many rotations to go through"},"overflowGroupId":{"type":"string","description":"A fallback group to contact when all of the members in this group did not answer the call."},"groupAlertType":{"type":"string","description":"Specifies if the members in this group should be contacted randomly, in a specific order, or by round-robin.","enum":["RANDOM","ROUND_ROBIN","SEQUENTIAL"]},"interactiveResponsePromptId":{"type":"string","description":"The prompt to use when connecting a user to a Group Ring call"},"interactiveResponseRequired":{"type":"boolean","description":"Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call"}}},"VoicemailMailboxInfo":{"type":"object","properties":{"usageSizeBytes":{"type":"integer","format":"int64","description":"The total number of bytes for all voicemail message audio recordings","readOnly":true},"totalCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages","readOnly":true},"unreadCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages marked as unread","readOnly":true},"deletedCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages marked as deleted","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"The date of the oldest voicemail message. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"sendEmailNotifications":{"type":"boolean","description":"Whether email notifications are sent to the user when a new voicemail is received"}}},"VoicemailMediaInfo":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"mediaFileUri":{"type":"string","format":"uri"},"mediaImageUri":{"type":"string","format":"uri"},"waveformData":{"type":"array","items":{"type":"number","format":"float"}}}},"CopyVoicemailMessage":{"type":"object","required":["voicemailMessageId"],"properties":{"voicemailMessageId":{"type":"string","description":"The id of the VoicemailMessage to copy"},"userId":{"type":"string","description":"The id of the User to copy the VoicemailMessage to"},"groupId":{"type":"string","description":"The id of the Group to copy the VoicemailMessage to"}},"description":"Used to copy a VoicemailMessage to either a User or a Group"},"PINConfiguration":{"type":"object","properties":{"minimumLength":{"type":"integer","format":"int32"},"maximumLength":{"type":"integer","format":"int32"}}},"VoicemailOrganizationPolicy":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether voicemail is enabled for this organization","readOnly":true},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The organization's default number of seconds to ring a user's phone before a call is transferred to voicemail"},"pinConfiguration":{"description":"The configuration for user PINs to access their voicemail from a phone","$ref":"#/definitions/PINConfiguration"},"voicemailExtension":{"type":"string","description":"The extension for voicemail retrieval. 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This is always true if HIPAA is enabled or unknown for an organization."},"maximumRecordingTimeSeconds":{"type":"integer","format":"int32","description":"Default value for the maximum length of time in seconds of a recorded voicemail"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the policy was last modified. Date time is represented as an ISO-8601 string. 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This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/VoicemailSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type. 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If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"CreateActivityCodeRequest":{"type":"object","required":["category","name"],"properties":{"name":{"type":"string","description":"The name of the activity code"},"category":{"type":"string","description":"The activity code's category","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"lengthInMinutes":{"type":"integer","format":"int32","description":"The default length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether an agent is paid while performing this activity"},"countsAsWorkTime":{"type":"boolean","description":"Indicates whether or not the activity should be counted as work time"},"agentTimeOffSelectable":{"type":"boolean","description":"Whether an agent can select this activity code when creating or editing a time off request"},"countsTowardShrinkage":{"type":"boolean","description":"Whether or not this activity code counts toward shrinkage calculations"},"plannedShrinkage":{"type":"boolean","description":"Whether this activity code is considered planned or unplanned shrinkage"},"interruptible":{"type":"boolean","description":"Whether this activity code is considered interruptible"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code","items":{"$ref":"#/definitions/SecondaryPresence"}}}},"ForecastAbandonRateResponse":{"type":"object","properties":{"percent":{"type":"integer","format":"int32","description":"The target percent abandon rate goal"}}},"ForecastAverageSpeedOfAnswerResponse":{"type":"object","properties":{"seconds":{"type":"integer","format":"int32","description":"the average speed of answer goal in seconds"}}},"ForecastPlanningGroupResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the planning group"},"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"type":"array","description":"Route path configuration for this planning group","items":{"$ref":"#/definitions/RoutePathResponse"}},"serviceGoalTemplate":{"description":"Service goals for this planning group","$ref":"#/definitions/ForecastServiceGoalTemplateResponse"}}},"ForecastServiceGoalTemplateImpactOverrideResponse":{"type":"object","properties":{"serviceLevel":{"description":"Allowed service level percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"},"averageSpeedOfAnswer":{"description":"Allowed average speed of answer percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"},"abandonRate":{"description":"Allowed abandon rate percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"}}},"ForecastServiceGoalTemplateResponse":{"type":"object","properties":{"serviceLevel":{"description":"The service level goal for this forecast","$ref":"#/definitions/ForecastServiceLevelResponse"},"averageSpeedOfAnswer":{"description":"The average speed of answer goal for this forecast","$ref":"#/definitions/ForecastAverageSpeedOfAnswerResponse"},"abandonRate":{"description":"The abandon rate goal for this forecast","$ref":"#/definitions/ForecastAbandonRateResponse"},"impactOverride":{"description":"The service goal impact overrides for this forecast","$ref":"#/definitions/ForecastServiceGoalTemplateImpactOverrideResponse"}}},"ForecastServiceLevelResponse":{"type":"object","properties":{"percent":{"type":"integer","format":"int32","description":"The percent of calls to answer in the number of seconds defined"},"seconds":{"type":"integer","format":"int32","description":"The number of seconds to define for the percent of calls to be answered"}}},"LanguageReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoutePathResponse":{"type":"object","properties":{"queue":{"description":"The ID of the queue associated with the route path","$ref":"#/definitions/QueueReference"},"mediaType":{"type":"string","description":"The media type of the given queue associated with the route path","enum":["Voice","Chat","Email","Callback","Message"]},"language":{"description":"The ID of the language associated with the route path","$ref":"#/definitions/LanguageReference"},"skills":{"type":"array","description":"The set of skills associated with the route path","uniqueItems":true,"items":{"$ref":"#/definitions/RoutingSkillReference"}}}},"RoutingSkillReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmIntradayPlanningGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ForecastPlanningGroupResponse"}},"noDataReason":{"type":"string","description":"The reason there was no data for the request","enum":["NoPublishedSchedule","NoSourceForecast"]}}},"WfmServiceGoalImpact":{"type":"object","required":["decreaseByPercent","increaseByPercent"],"properties":{"increaseByPercent":{"type":"number","format":"double","description":"The maximum allowed percent increase from the configured goal"},"decreaseByPercent":{"type":"number","format":"double","description":"The maximum allowed percent decrease from the configured goal"}}},"AsyncIntradayResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuIntradayResponse"}}},"BuIntradayDataGroup":{"type":"object","properties":{"mediaType":{"type":"string","description":"The media type associated with this intraday group","enum":["Voice","Chat","Email","Callback","Message"]},"forecastDataSummary":{"description":"Forecast data summary for this date range","$ref":"#/definitions/BuIntradayForecastData"},"forecastDataPerInterval":{"type":"array","description":"Forecast data per interval for this date range","items":{"$ref":"#/definitions/BuIntradayForecastData"}},"scheduleDataSummary":{"description":"Schedule data summary for this date range","$ref":"#/definitions/BuIntradayScheduleData"},"scheduleDataPerInterval":{"type":"array","description":"Schedule data per interval for this date range","items":{"$ref":"#/definitions/BuIntradayScheduleData"}},"performancePredictionDataSummary":{"description":"Performance prediction data summary for this date range","$ref":"#/definitions/IntradayPerformancePredictionData"},"performancePredictionDataPerInterval":{"type":"array","description":"Performance prediction data per interval for this date range","items":{"$ref":"#/definitions/IntradayPerformancePredictionData"}}}},"BuIntradayForecastData":{"type":"object","properties":{"offered":{"type":"number","format":"double","description":"The number of interactions routed into the queues in the selected planning groups for the given media type for an agent to answer"},"averageHandleTimeSeconds":{"type":"number","format":"double","description":"The average handle time in seconds an agent spent handling interactions"}}},"BuIntradayResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the date range for which this data applies. This is also the start reference point for the intervals represented in the various arrays. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the date range for which this data applies. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The aggregation period in minutes, which determines the interval duration of the returned data"},"noDataReason":{"type":"string","description":"If not null, the reason there was no data for the request","enum":["NoPublishedSchedule","NoSourceForecast"]},"categories":{"type":"array","description":"The categories to which this data corresponds","items":{"type":"string","enum":["ForecastData","ScheduleData","PerformancePredictionData"]}},"shortTermForecast":{"description":"Short term forecast reference","$ref":"#/definitions/BuShortTermForecastReference"},"schedule":{"description":"Schedule reference","$ref":"#/definitions/BuScheduleReference"},"intradayDataGroupings":{"type":"array","description":"Intraday data grouped by a single media type and set of planning group IDs","items":{"$ref":"#/definitions/BuIntradayDataGroup"}}}},"BuIntradayScheduleData":{"type":"object","properties":{"onQueueTimeSeconds":{"type":"integer","format":"int64","description":"The total on-queue time in seconds for all agents in this group"}}},"BuScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuShortTermForecastReference":{"type":"object","required":["weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"description":{"type":"string","description":"The description of the short term forecast","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IntradayPerformancePredictionData":{"type":"object","properties":{"serviceLevelPercent":{"type":"number","format":"double","description":"Percentage of interactions that meets service level target as defined in the matching service goal templates"},"averageSpeedOfAnswerSeconds":{"type":"number","format":"double","description":"Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed"},"occupancyPercent":{"type":"number","format":"double","description":"Percentage of on-queue time for all agents in this group that are occupied handling interactions"}}},"IntradayPlanningGroupRequest":{"type":"object","required":["businessUnitDate","categories"],"properties":{"businessUnitDate":{"type":"string","format":"date","description":"Requested date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"categories":{"type":"array","description":"The metric categories","items":{"type":"string","enum":["ForecastData","ScheduleData","PerformancePredictionData"]}},"planningGroupIds":{"type":"array","description":"The IDs of the planning groups for which to fetch data. Omitting or passing an empty list will return all available planning groups","items":{"type":"string"}},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval in minutes for which to aggregate the data. Required, defaults to 15"}}},"BuImportShortTermForecastSchema":{"type":"object","required":["description","planningGroups","weekCount"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks covered by the forecast"},"planningGroups":{"type":"array","description":"The short term planning group data","items":{"$ref":"#/definitions/ForecastPlanningGroupData"}},"longTermPlanningGroups":{"type":"array","description":"The long term planning group data","items":{"$ref":"#/definitions/LongTermForecastPlanningGroupData"}},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"}}},"ForecastPlanningGroupData":{"type":"object","required":["averageHandleTimeSecondsPerInterval","offeredPerInterval","planningGroupId"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies. Note this is a snapshot of the planning group at the time of forecast creation and may not correspond to the current configuration"},"offeredPerInterval":{"type":"array","description":"Forecast offered counts per 15 minute interval for this week of the forecast","items":{"type":"number","format":"double"}},"averageHandleTimeSecondsPerInterval":{"type":"array","description":"Forecast average handle time per 15 minute interval in seconds","items":{"type":"number","format":"double"}}}},"ImportForecastUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/BuImportShortTermForecastSchema"}}},"LongTermForecastPlanningGroupData":{"type":"object","required":["averageHandleTimeSecondsPerDay","offeredPerDay","planningGroupId"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies. Note this is a snapshot of the planning group at the time of forecast creation and may not correspond to the current configuration"},"offeredPerDay":{"type":"array","description":"Forecast offered counts per day for this planning group","items":{"type":"number","format":"double"}},"averageHandleTimeSecondsPerDay":{"type":"array","description":"Forecast average handle time per day in seconds","items":{"type":"number","format":"double"}}}},"UploadUrlRequestBody":{"type":"object","required":["contentLengthBytes"],"properties":{"contentLengthBytes":{"type":"integer","format":"int64","description":"The expected content length (in bytes) of the gzip-encoded data that will be PUT to the returned signed URL"}}},"BuForecastGenerationPlanningGroupResult":{"type":"object","properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group"},"metricResults":{"type":"array","description":"The generation results for the associated planning group","items":{"$ref":"#/definitions/BuForecastTimeSeriesResult"}}}},"BuForecastGenerationResult":{"type":"object","properties":{"planningGroupResults":{"type":"array","description":"Generation results, broken down by planning group","items":{"$ref":"#/definitions/BuForecastGenerationPlanningGroupResult"}}}},"BuForecastModificationResponse":{"type":"object","required":["displayGranularity","enabled","granularity","metric","planningGroupIds","type","values"],"properties":{"type":{"type":"string","description":"The type of the modification","enum":["MinimumPerInterval","MaximumPerInterval","SetValuePerInterval","ChangeValuePerInterval","ChangePercentPerInterval","SetValueOverRange","ChangeValueOverRange","SetValuesForIntervalSet","SetMultiGranularityValuesForIntervalSet"]},"startIntervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate representing the first interval to which this modification applies"},"endIntervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate representing the last interval to which this modification applies"},"metric":{"type":"string","description":"The metric to which this modification applies","enum":["Offered","AverageHandleTimeSeconds"]},"legacyMetric":{"type":"string","description":"The legacy metric to which this modification applies if applicable","enum":["AverageAfterCallWorkTimeSeconds","AverageHandleTimeSeconds","AverageTalkTimeSeconds","Offered"]},"value":{"type":"number","format":"double","description":"The value of the modification"},"values":{"type":"array","description":"The list of modification values. Only applicable for grid-type modifications","items":{"$ref":"#/definitions/WfmForecastModificationIntervalOffsetValue"}},"secondaryValues":{"type":"array","description":"The list of modification secondary values. Only applicable for multi granularity modifications","items":{"$ref":"#/definitions/WfmForecastModificationIntervalOffsetValue"}},"displayGranularity":{"type":"string","description":"The client side display granularity of the modification, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"granularity":{"type":"string","description":"The actual granularity of the modification as stored behind the scenes, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"secondaryGranularity":{"type":"string","description":"The granularity of the 'secondaryValues' modification as stored behind the scenes, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"enabled":{"type":"boolean","description":"Whether the modification is enabled for the forecast"},"planningGroupIds":{"type":"array","description":"The IDs of the planning groups to which this forecast modification applies","uniqueItems":true,"items":{"type":"string"}}}},"BuForecastTimeSeriesResult":{"type":"object","properties":{"metric":{"type":"string","description":"The metric this result applies to","enum":["Offered","AverageHandleTimeSeconds"]},"forecastingMethod":{"type":"string","description":"The forecasting method that was used for this metric","enum":["AutoRegressiveIntegratedMovingAverage","MovingAverage","SingleExponentialSmoothing","RandomWalk","DecompositionUsingAdditiveSeasonality","DecompositionUsingMultiplicativeSeasonality","HoltWintersAdditiveSeasonality","HoltWintersAdditiveSeasonalityWithDampedTrend","HoltWintersMultiplicativeSeasonality","HoltWintersMultiplicativeSeasonalityWithDampedTrend","DampedLinearExponentialSmoothing","DoubleExponentialSmoothing","DoubleMovingAverage","LinearExponentialSmoothing","LinearWeightedMovingAverage","PointEstimateUsingDampedLinearExponentialSmoothing","PointEstimateUsingDoubleExponentialSmoothing","PointEstimateUsingLatestWeek","PointEstimateUsingLinearExponentialSmoothing","PointEstimateUsingWeightedAverage","CurveFit","MultiLinearRegression","DynamicHarmonicRegression","Theta","Ensemble","Other"]},"forecastType":{"type":"string","description":"The forecasting type in this forecast result","enum":["LongTerm","ShortTerm"]}}},"BuShortTermForecast":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date of this forecast in yyyy-MM-dd. Must fall on the start day of week for the associated business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"creationMethod":{"type":"string","description":"The method by which this forecast was created","enum":["Import","ImportedHistoricalWeightedAverage","HistoricalWeightedAverage","Advanced"]},"description":{"type":"string","description":"The description of this forecast"},"legacy":{"type":"boolean","description":"Whether this forecast contains modifications on legacy metrics","readOnly":true},"metadata":{"description":"Metadata for this forecast","$ref":"#/definitions/WfmVersionedEntityMetadata"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"},"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"sourceDays":{"type":"array","description":"The source day pointers for this forecast","items":{"$ref":"#/definitions/ForecastSourceDayPointer"}},"modifications":{"type":"array","description":"Any manual modifications applied to this forecast","items":{"$ref":"#/definitions/BuForecastModificationResponse"}},"generationResults":{"description":"Generation result metadata","$ref":"#/definitions/BuForecastGenerationResult"},"timeZone":{"type":"string","description":"The time zone for this forecast"},"planningGroupsVersion":{"type":"integer","format":"int32","description":"The version of the planning groups that was used for this forecast"},"planningGroups":{"description":"A snapshot of the planning groups used for this forecast as of the version number indicated","$ref":"#/definitions/ForecastPlanningGroupsResponse"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ForecastPlanningGroupsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ForecastPlanningGroupResponse"}},"businessUnitServiceGoalImpact":{"description":"A snapshot of a business unit’s service goal impact settings taken at forecast generation time.","$ref":"#/definitions/WfmServiceGoalImpactSettings"}}},"ForecastSourceDayPointer":{"type":"object","properties":{"dayOfWeek":{"type":"string","description":"The forecast day of week for this source data","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","EighthDay"]},"weight":{"type":"integer","format":"int32","description":"The relative weight to apply to this source data item for weighted averages"},"date":{"type":"string","description":"The date this source data represents, in yyyy-MM-dd format"},"fileName":{"type":"string","description":"The name of the source file this data came from if it originated from a data import"},"dataKey":{"type":"string","description":"The key to look up the forecast source data for this source day"}}},"ImportForecastResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Always null, result will come via notification","$ref":"#/definitions/BuShortTermForecast"}}},"WfmForecastModificationIntervalOffsetValue":{"type":"object","required":["intervalIndex","value"],"properties":{"intervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate to which to apply this modification"},"value":{"type":"number","format":"double","description":"The value to set for the given interval"}}},"WfmServiceGoalImpactSettings":{"type":"object","required":["abandonRate","averageSpeedOfAnswer","serviceLevel"],"properties":{"serviceLevel":{"description":"Allowed service level percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"},"averageSpeedOfAnswer":{"description":"Allowed average speed of answer percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"},"abandonRate":{"description":"Allowed abandon rate percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"}}},"WfmProcessUploadRequest":{"type":"object","required":["uploadKey"],"properties":{"uploadKey":{"type":"string","description":"The uploadKey provided by the request to get an upload URL"}}},"BuShortTermForecastListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date of this forecast in yyyy-MM-dd. Must fall on the start day of week for the associated business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"creationMethod":{"type":"string","description":"The method by which this forecast was created","enum":["Import","ImportedHistoricalWeightedAverage","HistoricalWeightedAverage","Advanced"]},"description":{"type":"string","description":"The description of this forecast"},"legacy":{"type":"boolean","description":"Whether this forecast contains modifications on legacy metrics","readOnly":true},"metadata":{"description":"Metadata for this forecast","$ref":"#/definitions/WfmVersionedEntityMetadata"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuShortTermForecastListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuShortTermForecastListItem"}}}},"AsyncForecastOperationResult":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuShortTermForecast"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"}}},"GenerateBuForecastRequest":{"type":"object","required":["description"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"}}},"BuForecastResult":{"type":"object","properties":{"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"planningGroups":{"type":"array","description":"The forecast data broken up by planning group","items":{"$ref":"#/definitions/ForecastPlanningGroupData"}},"weekNumber":{"type":"integer","format":"int32","description":"The week number represented by this response"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"}}},"BuForecastResultResponse":{"type":"object","properties":{"result":{"description":"The result of the operation. Populated whenever the result is small enough to pass through the api directly","$ref":"#/definitions/BuForecastResult"},"downloadUrl":{"type":"string","description":"The download url to fetch the result. Only populated if the result is too large to pass through the api directly"}}},"BuForecastStaffingRequirementsResult":{"type":"object","required":["downloadUrl","downloadUrlExpirationDate","weekNumber"],"properties":{"weekNumber":{"type":"integer","format":"int32","description":"The week number represented by this response"},"downloadUrl":{"type":"string","description":"The url to get the requirements results for this week"},"downloadUrlExpirationDate":{"type":"string","format":"date-time","description":"The expiration date of the download url, as an ISO-8601 string"},"planningGroupStaffingRequirements":{"type":"array","description":"Results will always come via downloadUrl, however the schema is included for documentation","items":{"$ref":"#/definitions/StaffingRequirementsPlanningGroupData"}}}},"BuForecastStaffingRequirementsResultResponse":{"type":"object","required":["businessUnitId","forecast","intervalLengthMinutes","referenceStartDate","state","weekCount"],"properties":{"businessUnitId":{"type":"string","description":"The ID of the business unit to which the forecast staffing requirements belongs"},"forecast":{"description":"The forecast reference","$ref":"#/definitions/BuShortTermForecastReference"},"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast as an ISO-8601 string"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval in minutes for which to aggregate the data"},"state":{"type":"string","description":"The state of the staffing requirements generation","enum":["Processing","Complete","Error"]},"results":{"type":"array","description":"The forecast staffing requirement results, Will be populated when state == 'Complete'","items":{"$ref":"#/definitions/BuForecastStaffingRequirementsResult"}}}},"StaffingRequirementsPlanningGroupData":{"type":"object","required":["planningGroupId","staffingRequirementsPerInterval"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies"},"staffingRequirementsPerInterval":{"type":"array","description":"Staffing requirements per interval for this week forecast","items":{"type":"number","format":"double"}}}},"LongTermForecastResult":{"type":"object","properties":{"planningGroups":{"type":"array","description":"The forecast data broken up by planning group","items":{"$ref":"#/definitions/LongTermForecastPlanningGroupData"}},"referenceStartDate":{"type":"string","format":"date","description":"The reference start date relative to the business unit time zone in this forecast. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"}}},"LongTermForecastResultResponse":{"type":"object","properties":{"result":{"description":"The result of the operation. Populated whenever the result is small enough to pass through the api directly","$ref":"#/definitions/LongTermForecastResult"},"downloadUrl":{"type":"string","description":"The download url to fetch the result. Only populated if the result is too large to pass through the api directly"}}},"CopyBuForecastRequest":{"type":"object","required":["description","weekDate"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekDate":{"type":"string","format":"date","description":"The start date of the new forecast to create from the existing forecast. Must correspond to the start day of week for the business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"BuSchedulingSettingsResponse":{"type":"object","properties":{"messageSeverities":{"type":"array","description":"Schedule generation message severity configuration","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}},"syncTimeOffProperties":{"type":"array","description":"Synchronize set of time off properties from scheduled activities to time off requests when the schedule is published.","uniqueItems":true,"items":{"type":"string","enum":["PayableMinutes"]}},"serviceGoalImpact":{"description":"Configures the max percent increase and decrease of service goals for this business unit","$ref":"#/definitions/WfmServiceGoalImpactSettings"},"allowWorkPlanPerMinuteGranularity":{"type":"boolean","description":"Indicates whether or not per minute granularity for scheduling will be enabled for this business unit. Defaults to false."}}},"BuShortTermForecastingSettings":{"type":"object","properties":{"defaultHistoryWeeks":{"type":"integer","format":"int32","description":"The number of historical weeks to consider when creating a forecast. This setting is only used for legacy weighted average forecasts"}}},"BusinessUnitResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"settings":{"description":"Settings for this business unit","$ref":"#/definitions/BusinessUnitSettingsResponse"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BusinessUnitSettingsResponse":{"type":"object","required":["metadata","startDayOfWeek","timeZone"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format"},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsResponse"},"metadata":{"description":"Version metadata for this business unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"SchedulerMessageTypeSeverity":{"type":"object","properties":{"type":{"type":"string","description":"The type of the message","enum":["AgentNotFound","AgentNotInSelectedManagementUnit","AgentNotLicensed","AgentWithoutWorkPlan","WorkPlanNotEnabled","WorkPlanNotFound","AgentWithoutCapability","NoNeedDays","UnableToProduceAgentSchedule","UnableToScheduleMaxConsecutiveWorkingDaysFromAgentHistory","UnableToScheduleMaxConsecutiveWorkingWeekendsFromAgentHistory","UnableToScheduleMaxWeeklyPaidTimeFromTimeOff","UnableToScheduleMaxWorkDayPaidTimeFromTimeOff","UnableToScheduleMinIntershiftTimeFromAgentHistory","UnableToScheduleMinIntershiftTimeFromDst","UnableToScheduleMinShiftStartDistanceFromAgentHistory","UnableToScheduleMinShiftStartDistanceFromDst","UnableToScheduleMinWeeklyPaidTimeFromTimeOff","UnableToScheduleMinWeeklyWorkDaysFromTimeOff","UnableToScheduleMinWorkDayPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMaxDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMaxDaysOffFromTimeOff","UnableToSchedulePlanningPeriodMaxPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMaxPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMinDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromTimeOff","UnableToScheduleWorkDayFromTimeOff","UnableToScheduleMaxConsecutiveWorkingDays","UnableToScheduleMaxConsecutiveWorkingWeekends","UnableToScheduleMaxWeeklyPaidTime","UnableToScheduleMaxWeeklyWorkDays","UnableToScheduleMaxWorkDayPaidTime","UnableToScheduleMinConsecutiveNonWorkingTimePerWeek","UnableToScheduleMinIntershiftTime","UnableToScheduleMinShiftStartDistance","UnableToScheduleMinWeeklyPaidTime","UnableToScheduleMinWeeklyWorkDays","UnableToScheduleMinWorkDayPaidTime","UnableToSchedulePlanningPeriodMaxDaysOff","UnableToSchedulePlanningPeriodMaxPaidTime","UnableToSchedulePlanningPeriodMinDaysOff","UnableToSchedulePlanningPeriodMinPaidTime","UnableToScheduleShiftVariance","UnableToScheduleWorkDay"]},"severity":{"type":"string","description":"The severity of the message","enum":["Ignore","Information","Warning","Error"]}}},"BuSchedulingSettingsRequest":{"type":"object","properties":{"messageSeverities":{"type":"array","description":"Schedule generation message severity configuration","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}},"syncTimeOffProperties":{"description":"Synchronize set of time off properties from scheduled activities to time off requests when the schedule is published.","$ref":"#/definitions/SetWrapperSyncTimeOffProperty"},"serviceGoalImpact":{"description":"Configures the max percent increase and decrease of service goals for this business unit","$ref":"#/definitions/WfmServiceGoalImpactSettings"},"allowWorkPlanPerMinuteGranularity":{"type":"boolean","description":"Indicates whether or not per minute granularity for scheduling will be enabled for this business unit. Defaults to false."}}},"SetWrapperSyncTimeOffProperty":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["PayableMinutes"]}}}},"UpdateBusinessUnitRequest":{"type":"object","properties":{"name":{"type":"string","description":"The name of the business unit"},"divisionId":{"type":"string","description":"The ID of the division to which the business unit should be moved"},"settings":{"description":"Configuration for the business unit","$ref":"#/definitions/UpdateBusinessUnitSettingsRequest"}}},"UpdateBusinessUnitSettingsRequest":{"type":"object","required":["metadata"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","readOnly":true,"enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format","readOnly":true},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsRequest"},"metadata":{"description":"Version metadata for this business unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AdherenceSettings":{"type":"object","properties":{"severeAlertThresholdMinutes":{"type":"integer","format":"int32","description":"The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherence"},"adherenceTargetPercent":{"type":"integer","format":"int32","description":"Target adherence percentage"},"adherenceExceptionThresholdSeconds":{"type":"integer","format":"int32","description":"The threshold in seconds for which agents should not be penalized for being momentarily out of adherence"},"nonOnQueueActivitiesEquivalent":{"type":"boolean","description":"Whether to treat all non-on-queue activities as equivalent for adherence purposes"},"trackOnQueueActivity":{"type":"boolean","description":"Whether to track on-queue activities"},"ignoredActivityCategories":{"description":"Activity categories that should be ignored for adherence purposes","$ref":"#/definitions/IgnoredActivityCategories"}}},"BusinessUnitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IgnoredActivityCategories":{"type":"object","properties":{"values":{"type":"array","description":"Activity categories list","items":{"type":"string","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]}}}},"ManagementUnit":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"businessUnit":{"description":"The business unit to which this management unit belongs","$ref":"#/definitions/BusinessUnitReference"},"startDayOfWeek":{"type":"string","description":"Start day of week for scheduling and forecasting purposes. Moving to Business Unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for the management unit in standard Olson format. Moving to Business Unit"},"settings":{"description":"The configuration settings for this management unit","$ref":"#/definitions/ManagementUnitSettingsResponse"},"metadata":{"description":"Version info metadata for this management unit. Deprecated, use settings.metadata","$ref":"#/definitions/WfmVersionedEntityMetadata"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"version":{"type":"integer","format":"int32","description":"The version of the underlying entity. Deprecated, use field from settings.metadata instead","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The date and time at which this entity was last modified. Deprecated, use field from settings.metadata instead. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedBy":{"description":"The user who last modified this entity. Deprecated, use field from settings.metadata instead","readOnly":true,"$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ManagementUnitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ManagementUnit"}},"pageSize":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"pageNumber":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"total":{"type":"integer","format":"int64","description":"Deprecated, paging is not supported"},"lastUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"firstUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"nextUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"pageCount":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"previousUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"selfUri":{"type":"string","format":"uri"}}},"ManagementUnitSettingsResponse":{"type":"object","required":["metadata"],"properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit. These settings are only available if you have the permission wfm:managementUnit:view","$ref":"#/definitions/SchedulingSettingsResponse"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"},"metadata":{"description":"Version info metadata for the associated management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"PlanningPeriodSettings":{"type":"object","required":["startDate","weekCount"],"properties":{"weekCount":{"type":"integer","format":"int32","description":"Planning period length in weeks"},"startDate":{"type":"string","format":"date","description":"Start date of the planning period in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"SchedulingSettingsResponse":{"type":"object","properties":{"maxOccupancyPercentForDeferredWork":{"type":"integer","format":"int32","description":"Max occupancy percent for deferred work"},"defaultShrinkagePercent":{"type":"number","format":"double","description":"Default shrinkage percent for scheduling"},"shrinkageOverrides":{"description":"Shrinkage overrides for scheduling","$ref":"#/definitions/ShrinkageOverrides"},"planningPeriod":{"description":"Planning period settings for scheduling","$ref":"#/definitions/PlanningPeriodSettings"},"startDayOfWeekend":{"type":"string","description":"Start day of weekend for scheduling","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}},"ShiftTradeActivityRule":{"type":"object","required":["action","activityCategory"],"properties":{"activityCategory":{"type":"string","description":"The activity category to which to apply this rule","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"action":{"type":"string","description":"The action this rule invokes","enum":["Replace","DoNotAllowTrade","KeepWithSchedule"]},"activityCodeIdReplacement":{"type":"string","description":"The activity code ID with which to replace activities belonging to the original category if applicable (required if action == Replace, must be a default activity code ID)"}}},"ShiftTradeSettings":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether shift trading is enabled for this management unit"},"autoReview":{"type":"boolean","description":"Whether automatic shift trade review is enabled according to the rules defined in for this management unit"},"allowDirectTrades":{"type":"boolean","description":"Whether direct shift trades between agents are allowed"},"minHoursInFuture":{"type":"integer","format":"int32","description":"The minimum number of hours in the future shift trades are allowed"},"unequalPaid":{"type":"string","description":"How to handle shift trades which involve unequal paid times","enum":["Allow","Disallow","AdminReview"]},"oneSided":{"type":"string","description":"How to handle one-sided shift trades","enum":["Allow","Disallow","AdminReview"]},"weeklyMinPaidViolations":{"type":"string","description":"How to handle shift trades which result in violations of weekly minimum paid time constraint","enum":["Allow","Disallow","AdminReview"]},"weeklyMaxPaidViolations":{"type":"string","description":"How to handle shift trades which result in violations of weekly maximum paid time constraint","enum":["Allow","Disallow","AdminReview"]},"requiresMatchingQueues":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching queues"},"requiresMatchingLanguages":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching languages"},"requiresMatchingSkills":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching skills"},"requiresMatchingPlanningGroups":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching planning groups"},"activityCategoryRules":{"type":"array","description":"Rules that specify what to do with activity categories that are part of a shift defined in a trade","items":{"$ref":"#/definitions/ShiftTradeActivityRule"}}}},"ShortTermForecastingSettings":{"type":"object","properties":{"defaultHistoryWeeks":{"type":"integer","format":"int32","description":"The number of weeks to consider by default when generating a volume forecast"}}},"ShrinkageOverride":{"type":"object","required":["intervalIndex"],"properties":{"intervalIndex":{"type":"integer","format":"int32","description":"Index of shrinkage override interval. Starting index is 0 and indexes are based on 15 minute intervals for a 7 day week"},"shrinkagePercent":{"type":"number","format":"double","description":"Shrinkage override percent. Setting a null value will reset the interval to the default"}}},"ShrinkageOverrides":{"type":"object","properties":{"clear":{"type":"boolean","description":"Set true to clear the shrinkage interval overrides"},"values":{"type":"array","description":"List of interval shrinkage overrides","items":{"$ref":"#/definitions/ShrinkageOverride"}}}},"TimeOffRequestSettings":{"type":"object","properties":{"submissionRangeEnforced":{"type":"boolean","description":"Whether to enforce a submission range for agent time off requests"},"submissionEarliestDaysFromNow":{"type":"integer","format":"int32","description":"The earliest number of days from now for which an agent can submit a time off request. Use negative numbers to indicate days in the past"},"submissionLatestDaysFromNow":{"type":"integer","format":"int32","description":"The latest number of days from now for which an agent can submit a time off request"}}},"CreateBusinessUnitRequest":{"type":"object","required":["divisionId","name","settings"],"properties":{"name":{"type":"string","description":"The name of the business unit"},"divisionId":{"type":"string","description":"The ID of the division to which the business unit should be added"},"settings":{"description":"Configuration for the business unit","$ref":"#/definitions/CreateBusinessUnitSettingsRequest"}}},"CreateBusinessUnitSettingsRequest":{"type":"object","required":["startDayOfWeek","timeZone"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format"},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsRequest"}}},"BusinessUnitListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"authorized":{"type":"boolean","description":"Whether the user has authorization to interact with this business unit","readOnly":true},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BusinessUnitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BusinessUnitListItem"}}}},"ManagementUnitSettingsRequest":{"type":"object","required":["metadata"],"properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit. Moving to Business Unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit","$ref":"#/definitions/SchedulingSettingsRequest"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"},"metadata":{"description":"Version info metadata for the associated management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"SchedulingSettingsRequest":{"type":"object","properties":{"maxOccupancyPercentForDeferredWork":{"type":"integer","format":"int32","description":"Max occupancy percent for deferred work"},"defaultShrinkagePercent":{"type":"number","format":"double","description":"Default shrinkage percent for scheduling"},"shrinkageOverrides":{"description":"Shrinkage overrides for scheduling","$ref":"#/definitions/ShrinkageOverrides"},"planningPeriod":{"description":"Planning period settings for scheduling","$ref":"#/definitions/ValueWrapperPlanningPeriodSettings"},"startDayOfWeekend":{"type":"string","description":"Start day of weekend for scheduling","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}},"UpdateManagementUnitRequest":{"type":"object","properties":{"name":{"type":"string","description":"The new name of the management unit"},"divisionId":{"type":"string","description":"The new division id for the management unit"},"settings":{"description":"Updated settings for the management unit","$ref":"#/definitions/ManagementUnitSettingsRequest"}}},"ValueWrapperPlanningPeriodSettings":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/PlanningPeriodSettings"}}},"MoveManagementUnitResponse":{"type":"object","properties":{"businessUnit":{"description":"The new business unit","$ref":"#/definitions/BusinessUnitReference"},"status":{"type":"string","description":"The status of the move. Will always be 'Processing' unless the Management Unit is already in the requested Business Unit in which case it will be 'Complete'","enum":["Processing","Complete","Canceled","Error"]}}},"MoveManagementUnitRequest":{"type":"object","required":["businessUnitId"],"properties":{"businessUnitId":{"type":"string","description":"The ID of the business unit to which to move the management unit"}}},"CreateManagementUnitApiRequest":{"type":"object","required":["businessUnitId","name"],"properties":{"name":{"type":"string","description":"The name of the management unit"},"timeZone":{"type":"string","description":"The default time zone to use for this management unit. Moving to Business Unit"},"startDayOfWeek":{"type":"string","description":"The configured first day of the week for scheduling and forecasting purposes. Moving to Business Unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"settings":{"description":"The configuration for the management unit. If omitted, reasonable defaults will be assigned","$ref":"#/definitions/CreateManagementUnitSettingsRequest"},"divisionId":{"type":"string","description":"The id of the division to which this management unit belongs. Defaults to home division ID"},"businessUnitId":{"type":"string","description":"The id of the business unit to which this management unit belongs"}}},"CreateManagementUnitSettingsRequest":{"type":"object","properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit. Moving to Business Unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit","$ref":"#/definitions/SchedulingSettingsRequest"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"}}},"BuScheduleReferenceForMuRoute":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"businessUnit":{"description":"The start week date for this schedule","$ref":"#/definitions/BusinessUnitReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ShiftTradeListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ShiftTradeResponse"}}}},"ShiftTradeResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID of this shift trade"},"weekDate":{"type":"string","format":"date","description":"The start week date of the associated schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"schedule":{"description":"A reference to the associated schedule","$ref":"#/definitions/BuScheduleReferenceForMuRoute"},"state":{"type":"string","description":"The state of this shift trade","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"initiatingUser":{"description":"The user who initiated this trade","$ref":"#/definitions/UserReference"},"initiatingShiftId":{"type":"string","description":"The ID of the shift offered for trade by the initiating user"},"initiatingShiftStart":{"type":"string","format":"date-time","description":"The start date/time of the shift being offered for trade. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"initiatingShiftEnd":{"type":"string","format":"date-time","description":"The end date/time of the shift being offered for trade. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user matching the trade, or if the state is not Matched, the user to whom the trade request was sent","$ref":"#/definitions/UserReference"},"receivingShiftId":{"type":"string","description":"The ID of the shift being exchanged for the initiating shift, null if the receiving user is picking up a shift"},"receivingShiftStart":{"type":"string","format":"date-time","description":"The start date/time of the receiving shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingShiftEnd":{"type":"string","format":"date-time","description":"The end date/time of the receiving shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"expiration":{"type":"string","format":"date-time","description":"When this shift trade offer will expire if not matched or approved. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"oneSided":{"type":"boolean","description":"Whether this is a one-sided shift trade (e.g. the initiating user is not asking for a shift in return)"},"acceptableIntervals":{"type":"array","description":"Time frames when the initiating user is willing to accept trades. Empty means giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}},"reviewedBy":{"description":"The user who reviewed this shift trade","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this shift trade was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metadata":{"description":"Version data for this trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ManagementUnitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmAgent":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"user":{"description":"The user associated with this data","$ref":"#/definitions/UserReference"},"workPlan":{"description":"The work plan associated with this agent, if applicable","$ref":"#/definitions/WorkPlanReference"},"workPlanRotation":{"description":"The work plan rotation associated with this agent, if applicable","$ref":"#/definitions/WorkPlanRotationReference"},"acceptDirectShiftTrades":{"type":"boolean","description":"Whether the agent accepts direct shift trade requests"},"workPlanOverrides":{"type":"array","description":"The work plan overrides associated with this agent. Populate with expand=workPlanOverrides","items":{"$ref":"#/definitions/WorkPlanOverride"}},"queues":{"type":"array","description":"List of queues to which this agent is capable of handling","items":{"$ref":"#/definitions/QueueReference"}},"languages":{"type":"array","description":"The list of languages this agent is capable of handling","items":{"$ref":"#/definitions/LanguageReference"}},"skills":{"type":"array","description":"The list of skills this agent is capable of handling","items":{"$ref":"#/definitions/RoutingSkillReference"}},"schedulable":{"type":"boolean","description":"Whether the agent can be included in schedule generation"},"metadata":{"description":"Metadata for this agent","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanOverride":{"type":"object","required":["startDate","weekCount","workPlan"],"properties":{"startDate":{"type":"string","format":"date","description":"The start date in yyyy-MM-dd format of the work plan override. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"Number of weeks for the work plan override"},"workPlan":{"description":"The work plan reference associated with this override","$ref":"#/definitions/WorkPlanReference"}}},"WorkPlanReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"managementUnit":{"description":"The management unit to which this work plan belongs. Nullable in some routes","$ref":"#/definitions/ManagementUnitReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanRotationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UpdateMuAgentRequest":{"type":"object","required":["userId"],"properties":{"schedulable":{"type":"boolean","description":"Whether the agent can be included in schedule generation"},"userId":{"type":"string","description":"User to be updated"}}},"UpdateMuAgentsRequest":{"type":"object","properties":{"entities":{"type":"array","description":"List of agents to update","items":{"$ref":"#/definitions/UpdateMuAgentRequest"}}}},"ValueWrapperString":{"type":"object","properties":{"value":{"type":"string","description":"The value for the associated field"}}},"WfmUserEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserReference"}}}},"PlanningGroup":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"serviceGoalTemplate":{"description":"The ID of the service goal template associated with this planning group","$ref":"#/definitions/ServiceGoalTemplateReference"},"routePaths":{"type":"array","description":"Set of route paths associated with the planning group","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathResponse"}},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceGoalTemplateReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoutePathRequest":{"type":"object","required":["mediaType","queueId"],"properties":{"queueId":{"type":"string","example":"f27450c9-c1a0-451a-804c-2579b268b273","description":"The ID of the queue to associate with the route path"},"mediaType":{"type":"string","example":"Email","description":"The media type of the given queue to associate with the route path","enum":["Voice","Chat","Email","Callback","Message"]},"languageId":{"type":"string","example":"e3d65f6a-c0d2-41da-8152-82d3f075d77c","description":"The ID of the language to associate with the route path"},"skillIds":{"type":"array","example":"[\"33d29376-4267-4968-8042-dcabdf2c1d98\"]","description":"The set of skill IDs to associate with the route path","uniqueItems":true,"items":{"type":"string"}},"sourcePlanningGroup":{"description":"The planning group from which to take route paths. This property is only needed if a route path already exists in another planning group.Note that taking a route path from another planning group will modify the other planning group","$ref":"#/definitions/SourcePlanningGroupRequest"}}},"SetWrapperRoutePathRequest":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathRequest"}}}},"SourcePlanningGroupRequest":{"type":"object","required":["id","metadata"],"properties":{"id":{"type":"string","description":"The ID of the planning group"},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdatePlanningGroupRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"description":"Set of route paths to associate with the planning group","$ref":"#/definitions/SetWrapperRoutePathRequest"},"serviceGoalTemplateId":{"type":"string","description":"The ID of the service goal template to associate with this planning group"},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"PlanningGroupList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/PlanningGroup"}},"metadata":{"description":"Version metadata for the planning groups","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuAbandonRate":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include abandon rate in the associated configuration"},"percent":{"type":"integer","format":"int32","description":"Abandon rate percent goal. Required if include == true"}}},"BuAverageSpeedOfAnswer":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include average speed of answer (ASA) in the associated configuration"},"seconds":{"type":"integer","format":"int32","description":"The target average speed of answer (ASA) in seconds. Required if include == true"}}},"BuServiceLevel":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include service level targets in the associated configuration"},"percent":{"type":"integer","format":"int32","description":"Service level target percent answered. Required if include == true"},"seconds":{"type":"integer","format":"int32","description":"Service level target answer time. Required if include == true"}}},"ServiceGoalTemplate":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"metadata":{"description":"Version metadata for the service goal template","$ref":"#/definitions/WfmVersionedEntityMetadata"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceGoalTemplateImpactOverride":{"type":"object","required":["enabled","impact"],"properties":{"enabled":{"type":"boolean","description":"Whether service goal overrides are enabled for this service goal template"},"impact":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/WfmServiceGoalImpactSettings"}}},"CreatePlanningGroupRequest":{"type":"object","required":["name","routePaths","serviceGoalTemplateId"],"properties":{"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"type":"array","description":"Set of route paths to associate with the planning group","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathRequest"}},"serviceGoalTemplateId":{"type":"string","description":"The ID of the service goal template to associate with this planning group"}}},"UpdateServiceGoalTemplate":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the service goal template."},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"metadata":{"description":"Version metadata for the service goal template","$ref":"#/definitions/WfmVersionedEntityMetadata"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"}}},"ServiceGoalTemplateList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ServiceGoalTemplate"}},"metadata":{"description":"Version metadata for the service goal templates","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"CreateServiceGoalTemplate":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the service goal template."},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"}}},"ShiftTradeMatchesSummaryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekShiftTradeMatchesSummaryResponse"}}}},"WeekShiftTradeMatchesSummaryResponse":{"type":"object","properties":{"weekDate":{"type":"string","format":"date","description":"The schedule week date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"count":{"type":"integer","format":"int32","description":"The number of trades in the Matched state for the given week"}}},"StaffingGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/StaffingGroupResponse"}}}},"StaffingGroupResponse":{"type":"object","required":["metadata","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the staffing group"},"users":{"type":"array","description":"The list of users that belong to the staffing group","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}},"managementUnit":{"description":"The ID of the management unit to which the staffing group users belong. If undefined the staffing group can include users from the entire business unit","$ref":"#/definitions/ManagementUnitReference"},"metadata":{"description":"Version metadata for the staffing group","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateStaffingGroupRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the staffing group"},"userIds":{"type":"array","description":"The set of user IDs to associate with the staffing group","uniqueItems":true,"items":{"type":"string"}},"managementUnitId":{"type":"string","description":"The ID of the management unit to which the staffing group users belong. If undefined the staffing group can include users from the entire business unit"}}},"SetWrapperString":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string"}}}},"UpdateStaffingGroupRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the staffing group"},"userIds":{"description":"The set of user Ids to associate with the staffing group","$ref":"#/definitions/SetWrapperString"},"metadata":{"description":"Version metadata for the staffing group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffLimit":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"granularity":{"type":"string","description":"Granularity choice for the time off limit","enum":["Daily"]},"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default time off limit value in minutes per granularity interval"},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffLimitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimit"}}}},"CreateTimeOffLimitRequest":{"type":"object","properties":{"granularity":{"type":"string","description":"Granularity choice for time off limit. If not specified, 'Daily' is assumed","enum":["Daily"]},"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default limit value in minutes per granularity. If not specified, then 0 is assumed, which means there are no time off minutes available"}}},"SetTimeOffLimitValuesRequest":{"type":"object","required":["metadata"],"properties":{"values":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimitRange"}},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffLimitRange":{"type":"object","required":["granularity","limitMinutesPerInterval","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"Start date of the range. The end date is determined by 'granularity' and the size of 'limitMinutesPerInterval'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"Granularity choice for the time off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"The list of time off limit values in minutes per granularity interval. If 'null' is specified, then interval specific value is cleared. Such interval will have 'defaultLimitMinutes' value","items":{"type":"integer","format":"int32"}}}},"QueryTimeOffLimitValuesResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimitValueRange"}}}},"TimeOffLimitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffLimitValueRange":{"type":"object","required":["granularity","startDate"],"properties":{"timeOffLimit":{"description":"The ID of the time off limit","$ref":"#/definitions/TimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range, in ISO-8601 format. The end date is determined by the size of interval lists"},"granularity":{"type":"string","description":"Granularity choice for time off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"A list of time off limit values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"allocatedMinutesPerInterval":{"type":"array","description":"A list of allocated time off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedMinutesPerInterval":{"type":"array","description":"A list of waitlisted time off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"LocalDateRange":{"type":"object","properties":{"startDate":{"type":"string","format":"date","description":"The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endDate":{"type":"string","format":"date","description":"The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"QueryTimeOffLimitValuesRequest":{"type":"object","required":["dateRanges"],"properties":{"timeOffLimitId":{"type":"string","description":"The time off limit object id to retrieve values for. Required if activityCodeId is not specified"},"activityCodeId":{"type":"string","description":"The activity code id to filter the affected limit objects by. Required if timeOffLimitId is not specified"},"dateRanges":{"type":"array","description":"The list of the date ranges to return time off limit, allocated and waitlisted minutes. The valid number of date ranges is between 1 and 30. Maximum total number of days in all ranges in 366.","items":{"$ref":"#/definitions/LocalDateRange"}}}},"UpdateTimeOffLimitRequest":{"type":"object","required":["metadata"],"properties":{"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default time off limit value in minutes per granularity"},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"HrisTimeOffType":{"type":"object","required":["hrisIntegrationId","id","name"],"properties":{"id":{"type":"string","description":"The ID of the time off type configured in integration."},"name":{"type":"string","description":"The name of the time off type configured in integration."},"hrisIntegrationId":{"type":"string","description":"The ID of the integration."},"secondaryId":{"type":"string","description":"Secondary ID of the time off type, if configured in integration."}}},"TimeOffPlan":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"type":"array","description":"The set of activity code IDs associated with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"timeOffLimits":{"type":"array","description":"The set of time off limit IDs associated with this time off plan.","uniqueItems":true,"items":{"$ref":"#/definitions/TimeOffLimitReference"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time off plan","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/HrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan is currently being used by agents."},"metadata":{"description":"Version metadata for the time off plan.","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffPlan"}}}},"CreateTimeOffPlanRequest":{"type":"object","required":["active","autoApprovalRule","name"],"properties":{"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"type":"array","description":"The set of activity code IDs to associate with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"timeOffLimitIds":{"type":"array","description":"The set of time off limit IDs to associate with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for the time off plan.","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/HrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan should be used by agents."}}},"UpdateTimeOffPlanRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"description":"The set of activity code IDs to associate with this time off plan.","$ref":"#/definitions/SetWrapperString"},"timeOffLimitIds":{"description":"The set of time off limit IDs to associate with this time off plan.","$ref":"#/definitions/SetWrapperString"},"autoApprovalRule":{"type":"string","description":"Auto approval rule for the time off plan.","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/ValueWrapperHrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan should be used by agents."},"metadata":{"description":"Version metadata for the time off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ValueWrapperHrisTimeOffType":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/HrisTimeOffType"}}},"TimeOffRequestReference":{"type":"object","properties":{"id":{"type":"string","description":"The id of the time off request"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserTimeOffIntegrationStatusResponse":{"type":"object","required":["integrationStatus","timeOffRequest","user"],"properties":{"timeOffRequest":{"description":"The time off request associated with this integration status","$ref":"#/definitions/TimeOffRequestReference"},"integrationStatus":{"type":"string","description":"The value of integration status for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]},"user":{"description":"The user to whom the time off request belongs","$ref":"#/definitions/UserReference"}}},"UserTimeOffIntegrationStatusResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserTimeOffIntegrationStatusResponse"}}}},"QueryTimeOffIntegrationStatusRequest":{"type":"object","required":["timeOffRequestLookups"],"properties":{"timeOffRequestLookups":{"type":"array","description":"A list of time off request lookups","items":{"$ref":"#/definitions/TimeOffRequestLookup"}}}},"TimeOffRequestLookup":{"type":"object","required":["timeOffRequestId","userId"],"properties":{"timeOffRequestId":{"type":"string","description":"The ID of the time off request"},"userId":{"type":"string","description":"The ID of the user to whom the time off request belongs"}}},"SetTimeOffIntegrationStatusRequest":{"type":"object","required":["integrationStatus"],"properties":{"integrationStatus":{"type":"string","description":"The integration status value for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]}}},"TimeOffRequestList":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"timeOffRequests":{"type":"array","items":{"$ref":"#/definitions/TimeOffRequestResponse"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"user":{"description":"The user associated with this time off request","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"substatus":{"type":"string","description":"The substatus of this time off request","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests. Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone. Will be not empty if isFullDayRequest == true","items":{"type":"string"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"notes":{"type":"string","description":"Notes about the time off request"},"submittedBy":{"description":"The user who submitted this time off request","$ref":"#/definitions/UserReference"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"reviewedBy":{"description":"The user who reviewed this time off request","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user who last modified this TimeOffRequestResponse","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"syncVersion":{"type":"integer","format":"int32","description":"The sync version of this time off request for which the scheduled activity is associated"},"metadata":{"description":"The version metadata of the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateAdminTimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes","status","users"],"properties":{"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED"]},"users":{"type":"array","description":"A set of IDs for users to associate with this time off request","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"paid":{"type":"boolean","description":"Whether this is a paid time off request"}}},"AdminTimeOffRequestPatch":{"type":"object","required":["metadata"],"properties":{"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED"]},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffRequest":{"type":"object","required":["id","user"],"properties":{"id":{"type":"string","description":"The id of the time off request"},"user":{"description":"The user that the time off request belongs to","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"substatus":{"type":"string","description":"The substatus of this time off request","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests. Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone. Will be not empty if isFullDayRequest == true","items":{"type":"string"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"notes":{"type":"string","description":"Notes about the time off request"},"submittedBy":{"description":"The user who submitted this time off request","$ref":"#/definitions/UserReference"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"reviewedBy":{"description":"The user who reviewed this time off request","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"syncVersion":{"type":"integer","format":"int32","description":"The sync version of this time off request for which the scheduled activity is associated"},"metadata":{"description":"The version metadata of the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestListing":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"List of time off requests","items":{"$ref":"#/definitions/TimeOffRequest"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"DateRange":{"type":"object","properties":{"startDate":{"type":"string","description":"The inclusive start of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."},"endDate":{"type":"string","description":"The inclusive end of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."}}},"TimeOffRequestQueryBody":{"type":"object","properties":{"ids":{"type":"array","description":"The set of ids to filter time off requests","uniqueItems":true,"items":{"type":"string"}},"userIds":{"type":"array","description":"The set of user ids to filter time off requests","uniqueItems":true,"items":{"type":"string"}},"statuses":{"type":"array","description":"The set of statuses to filter time off requests","uniqueItems":true,"items":{"type":"string","enum":["PENDING"]}},"substatuses":{"type":"array","description":"The set of substatuses to filter time off requests","uniqueItems":true,"items":{"type":"string","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted"]}},"dateRange":{"description":"The inclusive range of dates to filter time off requests","$ref":"#/definitions/DateRange"}}},"WaitlistPosition":{"type":"object","properties":{"timeOffRequest":{"description":"The time off request for this wait list position","$ref":"#/definitions/TimeOffRequestReference"},"timeOffLimit":{"description":"The time off limit for which time off request is waitlisted","$ref":"#/definitions/TimeOffLimitReference"},"date":{"type":"string","format":"date","description":"The date to which this wait list position applies, as defined by the time zone of the business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"waitlistPosition":{"type":"integer","format":"int32","description":"The time off request's position in the waitlist on the date. 1 means time off is the first in the waitlist"}}},"WaitlistPositionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WaitlistPosition"}}}},"QueryWaitlistPositionsRequest":{"type":"object","required":["timeOffRequests"],"properties":{"timeOffRequests":{"type":"array","description":"The list of the time off request ids for which to fetch the daily waitlist positions","items":{"$ref":"#/definitions/UserTimeOffRequestReference"}}}},"UserTimeOffRequestReference":{"type":"object","required":["user"],"properties":{"id":{"type":"string","description":"The id of the time off request"},"user":{"description":"The ID of the user to whom the time off request applies","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"StaffingGroupReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserStaffingGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserStaffingGroupResponse"}}}},"UserStaffingGroupResponse":{"type":"object","properties":{"user":{"description":"The user associated with the staffing group","$ref":"#/definitions/UserReference"},"staffingGroup":{"description":"The staffing group","$ref":"#/definitions/StaffingGroupReference"}}},"QueryUserStaffingGroupListRequest":{"type":"object","required":["userIds"],"properties":{"userIds":{"type":"array","description":"The set of user IDs to fetch associated staffing groups","uniqueItems":true,"items":{"type":"string"}}}},"SearchShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"A trade which matches search criteria","$ref":"#/definitions/ShiftTradeResponse"},"matchingReceivingShiftIds":{"type":"array","description":"IDs of shifts which match the search criteria","items":{"type":"string"}},"preview":{"description":"A preview of what the shift trade would look like if matched","$ref":"#/definitions/ShiftTradePreviewResponse"}}},"SearchShiftTradesResponse":{"type":"object","properties":{"trades":{"type":"array","description":"The shift trades that match the search criteria","items":{"$ref":"#/definitions/SearchShiftTradeResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"ShiftTradeActivityPreviewResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start date and time of this activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this activity"},"activityCodeId":{"type":"string","description":"The ID of the activity code for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity counts as paid time"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for this activity"}}},"ShiftTradePreviewResponse":{"type":"object","properties":{"activities":{"type":"array","description":"List of activities that will make up the new shift if this shift trade is approved","items":{"$ref":"#/definitions/ShiftTradeActivityPreviewResponse"}}}},"SearchShiftTradesRequest":{"type":"object","required":["receivingScheduleId"],"properties":{"receivingScheduleId":{"type":"string","description":"The ID of the schedule for which to search for available shift trades"},"receivingShiftIds":{"type":"array","description":"The IDs of shifts that the receiving user would potentially be willing to trade. If empty, only returns one sided trades (pick up a shift)","uniqueItems":true,"items":{"type":"string"}}}},"ShiftTradeMatchReviewResponse":{"type":"object","properties":{"initiatingUser":{"description":"Details for the initiatingUser side of the shift trade","$ref":"#/definitions/ShiftTradeMatchReviewUserResponse"},"receivingUser":{"description":"Details for the receivingUser side of the shift trade","$ref":"#/definitions/ShiftTradeMatchReviewUserResponse"},"violations":{"type":"array","description":"Constraint violations introduced after being matched that would normally disallow a trade, but which can still be overridden by the shift trade administrator","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}},"adminReviewViolations":{"type":"array","description":"Constraint violations associated with this shift trade which require shift trade administrator review","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}}}},"ShiftTradeMatchReviewUserResponse":{"type":"object","properties":{"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"The minimum weekly paid minutes for this user per the work plan tied to the agent schedule"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"The maximum weekly paid minutes for this user per the work plan tied to the agent schedule"},"preTradeSchedulePaidMinutes":{"type":"integer","format":"int32","description":"The paid minutes on the week schedule for this user prior to the shift trade"},"postTradeSchedulePaidMinutes":{"type":"integer","format":"int32","description":"The paid minutes on the week schedule for this user if the shift trade is approved"},"postTradeNewShift":{"description":"Preview of what the shift will look like for the opposite side of this trade after the match is approved","$ref":"#/definitions/ShiftTradePreviewResponse"}}},"ShiftTradeMatchViolation":{"type":"object","properties":{"type":{"type":"string","description":"The type of constraint violation","enum":["AgentCapabilityMismatch","CannotTradeWithYourself","DirectTradeForOtherUser","InitiatingAgentScheduleDoesNotExist","InitiatingShiftDisallowedActivityCategory","InitiatingShiftDoesNotExist","InitiatingShiftHasExternalActivities","InitiatingShiftOverlapsExisting","InitiatingShiftStartTooClose","InitiatingShiftTimesChanged","InitiatingWeeklyMaxPaidTime","InitiatingWeeklyMinPaidTime","InvalidState","OneSidedTradeCreation","ReceivingAgentScheduleDoesNotExist","ReceivingShiftDisallowedActivityCategory","ReceivingShiftDoesNotExist","ReceivingShiftForOneSidedTrade","ReceivingShiftHasExternalActivities","ReceivingShiftMissingForTwoSidedTrade","ReceivingShiftOutsideAcceptableIntervals","ReceivingShiftOverlapsExisting","ReceivingShiftStartTooClose","ReceivingShiftTimesChanged","ReceivingWeeklyMaxPaidTime","ReceivingWeeklyMinPaidTime","ShiftTradingNotEnabled","UnequalPaidTime","WeekScheduleDifferent","WeekScheduleDoesNotExist","WeekScheduleUnpublished"]},"params":{"type":"object","description":"Clarifying user params for constructing helpful error messages","additionalProperties":{"type":"string"}}}},"WeekShiftTradeListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekShiftTradeResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"WeekShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"The shift trade details","$ref":"#/definitions/ShiftTradeResponse"},"matchReview":{"description":"A preview of what the schedule would look like if the shift trade is approved plus any violations","$ref":"#/definitions/ShiftTradeMatchReviewResponse"}}},"AddShiftTradeRequest":{"type":"object","required":["initiatingShiftId","scheduleId"],"properties":{"scheduleId":{"type":"string","description":"The ID of the schedule to which the initiating and receiving shifts belong"},"initiatingShiftId":{"type":"string","description":"The ID of the shift that the initiating user wants to give up"},"receivingUserId":{"type":"string","description":"The ID of the user to whom to send the request (for use in direct trade requests)"},"expiration":{"type":"string","format":"date-time","description":"When this shift trade request should expire. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"acceptableIntervals":{"type":"array","description":"The acceptable intervals the initiating user is willing to accept in trade. Empty indicates the user is giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"BulkUpdateShiftTradeStateResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BulkUpdateShiftTradeStateResult"}}},"BulkUpdateShiftTradeStateResult":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BulkUpdateShiftTradeStateResultItem"}}}},"BulkUpdateShiftTradeStateResultItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The state of the shift trade after the update request is processed","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"reviewedBy":{"description":"The user who reviewed the request, if applicable","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The date the request was reviewed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"failureReason":{"type":"string","description":"The reason the update failed, if applicable","enum":["InitiatingAgentScheduleNotFound","InitiatingAgentShiftHasExternalActivities","InitiatingAgentShiftNotFound","ReceivingAgentNotFound","ReceivingAgentScheduleNotFound","ReceivingAgentShiftHasExternalActivities","ReceivingAgentShiftNotFound","ScheduleNotPublished","TransitionNotAllowed"]},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BulkShiftTradeStateUpdateRequest":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"The shift trades to update","items":{"$ref":"#/definitions/BulkUpdateShiftTradeStateRequestItem"}}}},"BulkUpdateShiftTradeStateRequestItem":{"type":"object","required":["metadata","state"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"state":{"type":"string","description":"The new state to set on the shift trade","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ListWrapperInterval":{"type":"object","properties":{"values":{"type":"array","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"PatchShiftTradeRequest":{"type":"object","required":["metadata"],"properties":{"receivingUserId":{"description":"Update the ID of the receiving user to direct the request at a specific user, or set the wrapped id to null to open up a trade to be matched by any user.","$ref":"#/definitions/ValueWrapperString"},"expiration":{"description":"Update the expiration time for this shift trade.","$ref":"#/definitions/ValueWrapperDate"},"acceptableIntervals":{"description":"Update the acceptable intervals the initiating user is willing to accept in trade. Setting the enclosed list to empty will make this a one sided trade request","$ref":"#/definitions/ListWrapperInterval"},"metadata":{"description":"Version metadata","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ValueWrapperDate":{"type":"object","properties":{"value":{"type":"string","format":"date-time","description":"The value for the associated field. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"MatchShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"The associated shift trade","$ref":"#/definitions/ShiftTradeResponse"},"violations":{"type":"array","description":"Constraint violations which disallow this shift trade","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}},"adminReviewViolations":{"type":"array","description":"Constraint violations for this shift trade which require shift trade administrator review","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}}}},"MatchShiftTradeRequest":{"type":"object","required":["metadata","receivingScheduleId"],"properties":{"receivingScheduleId":{"type":"string","description":"The ID of the schedule with which the shift trade is associated"},"receivingShiftId":{"type":"string","description":"The ID of the shift the receiving user is giving up in trade, if applicable"},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AgentManagementUnitReference":{"type":"object","properties":{"user":{"description":"The user (agent) for whom the management unit was requested","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management to which the user (agent) belongs","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the user (agent) belongs. Populate with expand=businessUnit","$ref":"#/definitions/BusinessUnitReference"}}},"MoveAgentResponse":{"type":"object","properties":{"user":{"description":"The user associated with the move","$ref":"#/definitions/UserReference"},"result":{"type":"string","description":"The result of the move","enum":["AlreadyMoved","DestinationBusinessUnitAgentLimitExceeded","DestinationManagementUnitAgentLimitExceeded","DestinationManagementUnitDoesNotExist","MoveSuccessful","MovingToDifferentManagementUnit","NothingToDo","SourceManagementUnitNotAuthorized"]}}},"MoveAgentsResponse":{"type":"object","properties":{"requestingUser":{"description":"The user that made the request","$ref":"#/definitions/UserReference"},"destinationManagementUnit":{"description":"The management unit specified on the request","$ref":"#/definitions/ManagementUnitReference"},"results":{"type":"array","description":"The list containing the agent and result of the move operation","items":{"$ref":"#/definitions/MoveAgentResponse"}}}},"MoveAgentsRequest":{"type":"object","required":["userIds"],"properties":{"userIds":{"type":"array","description":"The list of user ids to move","uniqueItems":true,"items":{"type":"string"}},"destinationManagementUnitId":{"type":"string","description":"The id of the management unit for which the move will be performed. To remove users from their management unit this should be set to null."}}},"ConstraintConflictMessage":{"type":"object","properties":{"message":{"description":"Message for how to resolve a set of conflicted work plan constraints","$ref":"#/definitions/WorkPlanConstraintConflictMessage"},"conflictedConstraintMessages":{"type":"array","description":"Messages for the set of conflicted work plan constraints. Each element indicates the message of a work plan constraint that is conflicted in the set","items":{"$ref":"#/definitions/WorkPlanConstraintMessage"}}}},"ValidateWorkPlanMessages":{"type":"object","properties":{"violationMessages":{"type":"array","description":"Messages for work plan violating some rules such as no shifts in a work plan","items":{"$ref":"#/definitions/WorkPlanConfigurationViolationMessage"}},"constraintConflictMessage":{"description":"This field is not null when there is a set of work plan constraints that conflict thus agent schedules cannot be generated","$ref":"#/definitions/ConstraintConflictMessage"}}},"ValidateWorkPlanResponse":{"type":"object","properties":{"workPlan":{"description":"The work plan reference associated with this response","$ref":"#/definitions/WorkPlanReference"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not"},"messages":{"description":"Validation messages for this work plan","$ref":"#/definitions/ValidateWorkPlanMessages"}}},"WorkPlanConfigurationViolationMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of configuration violation message for this work plan","enum":["ActivitiesOverlap","ActivityEndGreaterThanShiftStop","ActivityPaidTimeGreaterThanShiftPaidTime","ActivityStartBeforeShiftStart","ActivityStartGreaterThanEqualToShiftStop","ActivityStartIncrementMinutesNotDivisibleByScheduleIntervalMinutes","DailyExactPaidMinutes","DailyMaxTotalLessThanWeeklyMin","DailyMaxTotalLessThanWeeklyMinWithOptional","DailyMaxTotalLessThanWeeklyMinWithoutOptional","DailyMinTotalGreaterThanWeeklyMax","DailyMinTotalGreaterThanWeeklyMaxWithOptional","DailyMinTotalGreaterThanWeeklyMaxWithoutOptional","DailyRequiredDaysGreaterThanWeeklyMaxDays","DailyShiftHasNoDaysSelected","DailyShiftMaxPossibilitiesViolated","EarliestShiftStopIsTooLate","ExactPaidTimeNotDivisibleByGranularity","MaxConsecutiveWorkingDaysNoMoreThanDoubleMaxWorkingDaysPerWeek","MaxDaysOffPerPlanningPeriodNotCorrect","MaxPaidTimeIsMoreThanShiftLength","MaxPaidTimeNotDivisibleByGranularity","MaxPaidTimePerPlanningPeriod","MaxShifts","MinPaidTimeNotDivisibleByGranularity","MinPaidTimePerPlanningPeriod","NoShifts","PaidTimeGreaterThanMaxWorkTime","PaidTimeLessThanMinWorkTime","PaidTimeNotMetByShiftStartStop","ShiftDaysSelectMoreThanMinWorkingDays","ShiftStopEarlierThanStart","ShiftVarianceCannotBeMet","WeeklyExactPaidMinutes"]},"arguments":{"type":"array","description":"Arguments of the message that provide information about the misconfigured value or the threshold that is exceeded by the misconfigured value","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}},"severity":{"type":"string","description":"Severity of the message. A message with Error severity indicates the scheduler won't be able to produce schedules and thus the work plan is invalid.","enum":["Information","Warning","Error"]}}},"WorkPlanConstraintConflictMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of constraint conflict that can be resolved by clients in order to generate agent schedules","enum":["UnknownFix","WithPotentialFixes"]},"arguments":{"type":"array","description":"The arguments to the type of the message that can help clients resolve validation issues","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}}}},"WorkPlanConstraintMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of the work plan constraint in this message","enum":["ActivityEarliestStartTimeMinutesFromMidnight","ActivityEarliestStartTimeMinutesFromShiftStart","ActivityLatestStartTimeMinutesFromMidnight","ActivityLatestStartTimeMinutesFromShiftStart","ActivityMinimumLengthFromShiftEndMinutes","ActivityMinimumLengthFromShiftStartMinutes","ActivityStartTimeIncrementInMinutes","PlanningPeriodMaximumDaysOff","PlanningPeriodMaximumPaidTimeMinutes","PlanningPeriodMinimumDaysOff","PlanningPeriodMinimumPaidTimeMinutes","ShiftDayOffRule","ShiftEarliestStartTimeMinutesFromMidnight","ShiftEarliestStopTimeMinutesFromMidnight","ShiftLatestStartTimeMinutesFromMidnight","ShiftLatestStopTimeMinutesFromMidnight","ShiftMaximumContiguousTimeMinutes","ShiftMaximumPaidTimeMinutes","ShiftMinimumContiguousTimeMinutes","ShiftMinimumPaidTimeMinutes","ShiftStartTimeIncrementInMinutes","ShiftStartVarianceMaximumVarianceMinutes","ShiftStartVariancePaidDuration","WorkPlanMaximumConsecutiveWorkingDays","WorkPlanMaximumConsecutiveWorkingWeekends","WorkPlanMaximumWeeklyPaidTimeMinutes","WorkPlanMaximumWorkingDaysPerWeek","WorkPlanMinimumConsecutiveNonWorkingTimePerWeekMinutes","WorkPlanMinimumInterShiftTimeMinutes","WorkPlanMinimumShiftStartDistanceMinutes","WorkPlanMinimumWeeklyPaidTimeMinutes","WorkPlanMinimumWorkingDaysPerWeek","WorkPlanOptionalDays","WorkPlanPaidTimeGranularityMinutes"]},"arguments":{"type":"array","description":"Arguments of the message that provide information about the constraint that is being conflicted with, such as the value of the constraint","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}}}},"WorkPlanValidationMessageArgument":{"type":"object","properties":{"type":{"type":"string","description":"The type of the argument associated with violation messages","enum":["ActivityId","ActivityId2","ActivityPaidTimeMinutes","ActivityStartTimeMinutes","ActivityValidationId","ActivityValidationId2","ApplicableDays","Count","DailyPaidTimeMinutes","MaximumDays","MaxShiftCount","Minutes","PaidTimeGranularityMinutes","RequiredDays","ShiftId","ShiftPaidTimeMinutes","ShiftStartTimeMinutes","ShiftStopTimeMinutes","ShiftValidationId","WeeklyPaidTimeMinutes","Weeks","WorkTimeMinutes"]},"value":{"type":"string","description":"The value of the argument"}}},"DeletableUserReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"delete":{"type":"boolean","description":"If marked true, the user will be removed an associated entity"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ListWrapperShiftStartVariance":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/ShiftStartVariance"}}}},"SetWrapperDayOfWeek":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"ShiftStartVariance":{"type":"object","required":["applicableDays","maxShiftStartVarianceMinutes"],"properties":{"applicableDays":{"type":"array","description":"Days for which shift start variance is configured","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"maxShiftStartVarianceMinutes":{"type":"integer","format":"int32","description":"Maximum variance in minutes across shift starts"}}},"WorkPlanActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"ID of the activity code associated with this activity"},"description":{"type":"string","description":"Description of the activity"},"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"startTimeIsRelativeToShiftStart":{"type":"boolean","description":"Whether the start time of the activity is relative to the start time of the shift it belongs to"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the activity is flexible"},"earliestStartTimeMinutes":{"type":"integer","format":"int32","description":"Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutes":{"type":"integer","format":"int32","description":"Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"exactStartTimeMinutes":{"type":"integer","format":"int32","description":"Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"},"startTimeIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"},"countsAsContiguousWorkTime":{"type":"boolean","description":"Whether the activity duration is counted towards contiguous work time"},"minimumLengthFromShiftStartMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"},"minimumLengthFromShiftEndMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"},"id":{"type":"string","description":"ID of the activity. This is required only for the case of updating an existing activity"},"delete":{"type":"boolean","description":"If marked true for updating an existing activity, the activity will be permanently deleted"},"validationId":{"type":"string","description":"ID of the activity in the context of work plan validation"}}},"WorkPlanShift":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the shift"},"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"constrainStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled. Deprecated, use constrainLatestStopTime instead"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"constrainEarliestStopTime":{"type":"boolean","description":"Whether the earliest stop time constraint for the shift is enabled"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"startIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"constrainContiguousWorkTime":{"type":"boolean","description":"Whether the contiguous time constraint for the shift is enabled"},"minimumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"maximumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"constrainDayOff":{"type":"boolean","description":"Whether day off rule is enabled"},"dayOffRule":{"type":"string","description":"The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true","enum":["NextDayOff","PreviousDayOff"]},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/WorkPlanActivity"}},"id":{"type":"string","description":"ID of the shift. This is required only for the case of updating an existing shift"},"delete":{"type":"boolean","description":"If marked true for updating an existing shift, the shift will be permanently deleted"},"validationId":{"type":"string","description":"ID of shift in the context of work plan validation"}}},"WorkPlanValidationRequest":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlan":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanListItemResponse":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan. Populate with expand=details","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan. Populate with expand=details","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan. Populate with expand=details (defaults to empty list)","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan. Populate with expand=details (defaults to empty list)","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan. Populate with expand=agentCount"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanListItemResponse"}}}},"CreateWorkPlan":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of this work plan"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity should be constrained for this workplan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/CreateWorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/UserReference"}}}},"CreateWorkPlanActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"ID of the activity code associated with this activity"},"description":{"type":"string","description":"Description of the activity"},"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"startTimeIsRelativeToShiftStart":{"type":"boolean","description":"Whether the start time of the activity is relative to the start time of the shift it belongs to"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the activity is flexible"},"earliestStartTimeMinutes":{"type":"integer","format":"int32","description":"Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutes":{"type":"integer","format":"int32","description":"Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"exactStartTimeMinutes":{"type":"integer","format":"int32","description":"Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"},"startTimeIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"},"countsAsContiguousWorkTime":{"type":"boolean","description":"Whether the activity duration is counted towards contiguous work time"},"minimumLengthFromShiftStartMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"},"minimumLengthFromShiftEndMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"}}},"CreateWorkPlanShift":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the shift"},"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"constrainStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled. Deprecated, use constrainLatestStopTime instead"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"constrainEarliestStopTime":{"type":"boolean","description":"Whether the earliest stop time constraint for the shift is enabled"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"startIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"constrainContiguousWorkTime":{"type":"boolean","description":"Whether the contiguous time constraint for the shift is enabled"},"minimumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"maximumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"constrainDayOff":{"type":"boolean","description":"Whether day off rule is enabled"},"dayOffRule":{"type":"string","description":"The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true","enum":["NextDayOff","PreviousDayOff"]},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/CreateWorkPlanActivity"}}}},"CopyWorkPlan":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the copied work plan"}}},"DateRangeWithOptionalEnd":{"type":"object","required":["startBusinessUnitDate"],"properties":{"startBusinessUnitDate":{"type":"string","format":"date","description":"The start date for work plan rotation or an agent, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endBusinessUnitDate":{"type":"string","format":"date","description":"The end date for work plan rotation or an agent, interpreted in the business unit's time zone. Null denotes open ended date range. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"WorkPlanPatternResponse":{"type":"object","properties":{"workPlans":{"type":"array","description":"List of work plans in order of rotation on a weekly basis","items":{"$ref":"#/definitions/WorkPlanReference"}}}},"WorkPlanRotationAgentResponse":{"type":"object","properties":{"user":{"description":"The user associated with this work plan rotation","$ref":"#/definitions/UserReference"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"}}},"WorkPlanRotationListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanRotationResponse"}}}},"WorkPlanRotationResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan rotation is enabled for scheduling"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"pattern":{"description":"Pattern with ordered list of work plans that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternResponse"},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan rotation"},"agents":{"type":"array","description":"Agents in this work plan rotation. Populate with expand=agents for GET WorkPlanRotationsList (defaults to empty list)","items":{"$ref":"#/definitions/WorkPlanRotationAgentResponse"}},"metadata":{"description":"Version metadata for this work plan rotation","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AddWorkPlanRotationAgentRequest":{"type":"object","required":["dateRange","position","userId"],"properties":{"userId":{"type":"string","description":"The ID of an agent in this work plan rotation"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"}}},"AddWorkPlanRotationRequest":{"type":"object","required":["dateRange","name","pattern"],"properties":{"name":{"type":"string","description":"Name of this work plan rotation"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"agents":{"type":"array","description":"Agents in this work plan rotation","items":{"$ref":"#/definitions/AddWorkPlanRotationAgentRequest"}},"pattern":{"description":"Pattern with list of work plan IDs that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternRequest"}}},"WorkPlanPatternRequest":{"type":"object","required":["workPlanIds"],"properties":{"workPlanIds":{"type":"array","description":"List of work plan IDs in order of rotation on a weekly basis. Values in the list cannot be null or empty","items":{"type":"string"}}}},"CopyWorkPlanRotationRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name to apply to the new copy of the work plan rotation"}}},"UpdateWorkPlanRotationAgentRequest":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of an agent in this work plan rotation"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"},"delete":{"type":"boolean","description":"If marked true for this agent when updating, then this agent will be removed from this work plan rotation"}}},"UpdateWorkPlanRotationRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"Name of this work plan rotation"},"enabled":{"type":"boolean","description":"Whether the work plan rotation is enabled for scheduling"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"agents":{"type":"array","description":"Agents in this work plan rotation","items":{"$ref":"#/definitions/UpdateWorkPlanRotationAgentRequest"}},"pattern":{"description":"Pattern with list of work plan IDs that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternRequest"},"metadata":{"description":"Version metadata for this work plan rotation","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ActivityCodeReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code.","items":{"$ref":"#/definitions/SecondaryPresence"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationJob":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of the adherence explanation job","enum":["AddExplanation","UpdateExplanation","QueryAgentExplanations","QueryBuExplanations"]},"status":{"type":"string","description":"The status of the adherence explanation job","enum":["Processing","Complete","Error"]},"adherenceExplanation":{"description":"The adherence explanation added or modified by the job once complete; may be null if status == 'Error'. Used if type is in [ 'AddExplanation', 'UpdateExplanation' ]","$ref":"#/definitions/AdherenceExplanationResponse"},"downloadUrl":{"type":"string","description":"A URL to fetch results of the job. Only set if status == 'Complete' and type is in [ 'QueryAgentExplanations', 'QueryBuExplanations' ]"},"error":{"description":"Error details if status == 'Error'","$ref":"#/definitions/ErrorBody"},"agentQueryResponseTemplate":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'QueryAgentExplanations'","$ref":"#/definitions/AdherenceExplanationListingAgentQueryResponse"},"buQueryResponseTemplate":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'QueryBuExplanations'","$ref":"#/definitions/AdherenceExplanationListingBuQueryResponse"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationListingAgentQueryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"AdherenceExplanationListingBuQueryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"AdherenceExplanationResponse":{"type":"object","required":["agent","businessUnit","lengthMinutes","managementUnit","startDate","status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"agent":{"description":"The agent to whom this adherence explanation applies","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/BusinessUnitReference"},"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"},"reviewedBy":{"description":"The user who reviewed the adherence explanation, if applicable","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp for when the adherence explanation was reviewed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationAsyncResponse":{"type":"object","properties":{"job":{"description":"A reference to the job that was started by the request","$ref":"#/definitions/AdherenceExplanationJobReference"}}},"AdherenceExplanationJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of the adherence explanation job","enum":["AddExplanation","UpdateExplanation","QueryAgentExplanations","QueryBuExplanations"]},"status":{"type":"string","description":"The status of the adherence explanation job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AddAdherenceExplanationAdminRequest":{"type":"object","required":["lengthMinutes","startDate","type"],"properties":{"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]}}},"UpdateAdherenceExplanationStatusRequest":{"type":"object","properties":{"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]}}},"AgentQueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListingAgentQueryResponse"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"AgentQueryAdherenceExplanationsRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BuQueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListingBuQueryResponse"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"BuQueryAdherenceExplanationsRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"managementUnitIds":{"type":"array","description":"A filter for which management units to query. Leave empty or omit entirely for all management units in the business unit","items":{"type":"string"}},"agentIds":{"type":"array","description":"A filter for which agents within the business unit to query. Leave empty or omit entirely for all agents in the business unit (or management units if specified)","items":{"type":"string"}}}},"AddAdherenceExplanationAgentRequest":{"type":"object","required":["lengthMinutes","startDate","type"],"properties":{"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"}}},"AdherenceExplanationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"QueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListing"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"HistoricalAdherenceActuals":{"type":"object","properties":{"actualActivityCategory":{"type":"string","description":"Activity in which the user is actually engaged","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"actualSecondaryPresenceLookupId":{"type":"string","description":"The lookup ID used to retrieve the actual secondary status from map of lookup ID to corresponding secondary presence ID"},"startOffsetSeconds":{"type":"integer","format":"int32","description":"Actual start offset in seconds relative to query start time"},"endOffsetSeconds":{"type":"integer","format":"int32","description":"Actual end offset in seconds relative to query start time"}}},"HistoricalAdherenceExceptionInfo":{"type":"object","properties":{"startOffsetSeconds":{"type":"integer","format":"int32","description":"Exception start offset in seconds relative to query start time"},"endOffsetSeconds":{"type":"integer","format":"int32","description":"Exception end offset in seconds relative to query start time"},"scheduledActivityCodeId":{"type":"string","description":"The ID of the scheduled activity code for this user"},"scheduledActivityCategory":{"type":"string","description":"Activity for which the user is scheduled","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"scheduledSecondaryPresenceLookupIds":{"type":"array","description":"The lookup IDs used to retrieve the scheduled secondary statuses from map of lookup ID to corresponding secondary presence ID","uniqueItems":true,"items":{"type":"string"}},"actualActivityCodeId":{"type":"string","description":"The ID of the actual activity code for this user"},"actualActivityCategory":{"type":"string","description":"Activity for which the user is actually engaged","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"systemPresence":{"type":"string","description":"Actual underlying system presence value","enum":["Available","Away","Busy","Offline","Idle","OnQueue","Meal","Training","Meeting","Break"]},"routingStatus":{"type":"string","description":"Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"secondaryPresenceLookupId":{"type":"string","description":"The lookup ID used to retrieve the actual secondary status from map of lookup ID to corresponding secondary presence ID"}}},"WfmHistoricalAdherenceBulkJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the historical adherence bulk job to listen for via notification or query using the jobs route"},"status":{"type":"string","description":"The status of the historical adherence bulk job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmHistoricalAdherenceBulkResponse":{"type":"object","properties":{"job":{"description":"A reference to the job that was started by the request","$ref":"#/definitions/WfmHistoricalAdherenceBulkJobReference"},"downloadUrls":{"type":"array","description":"The uri list to GET the results of the Historical Adherence query. This field is populated only if query state is Complete","items":{"type":"string"}},"downloadResult":{"description":"Results will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/WfmHistoricalAdherenceBulkResult"}}},"WfmHistoricalAdherenceBulkResult":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range for this result in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range for this result in ISO-8601 format"},"managementUnitId":{"type":"string","description":"The ID of the management unit for this result"},"userResults":{"type":"array","description":"The individual results for each user","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkUserResult"}},"lookupIdToSecondaryPresenceId":{"type":"object","description":"Map of secondary presence lookup ID to corresponding secondary presence ID","additionalProperties":{"type":"string"}}}},"WfmHistoricalAdherenceBulkUserDayMetrics":{"type":"object","properties":{"dayStartOffsetSeconds":{"type":"integer","format":"int32","description":"Start of day offset in seconds relative to query start time"},"adherenceScheduleSeconds":{"type":"integer","format":"int32","description":"Duration of schedule in seconds included for adherence percentage calculation"},"conformanceScheduleSeconds":{"type":"integer","format":"int32","description":"Total scheduled duration in seconds for OnQueue activities"},"conformanceActualSeconds":{"type":"integer","format":"int32","description":"Total actually worked duration in seconds for OnQueue activities"},"exceptionCount":{"type":"integer","format":"int32","description":"Total number of adherence exceptions for this user"},"exceptionDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds of adherence exceptions for this user"},"impactSeconds":{"type":"integer","format":"int32","description":"The impact duration in seconds of current adherence state for this user"},"scheduleLengthSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for all scheduled activities"},"actualLengthSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for all actually worked activities"},"adherencePercentage":{"type":"number","format":"double","description":"Total adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."}}},"WfmHistoricalAdherenceBulkUserResult":{"type":"object","properties":{"userId":{"type":"string","description":"The ID of the user for whom the adherence is queried"},"adherencePercentage":{"type":"number","format":"double","description":"Adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"exceptionInfo":{"type":"array","description":"List of adherence exceptions for this user","items":{"$ref":"#/definitions/HistoricalAdherenceExceptionInfo"}},"actuals":{"type":"array","description":"List of adherence actuals for this user","items":{"$ref":"#/definitions/HistoricalAdherenceActuals"}},"dayMetrics":{"type":"array","description":"Adherence and conformance metrics for days in query range","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkUserDayMetrics"}}}},"WfmHistoricalAdherenceBulkItem":{"type":"object","required":["endDate","managementUnitId","startDate"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to query"},"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format"},"userIds":{"type":"array","description":"The IDs of the users to query. If not included, will query every user in the management unit","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results. Defaults to false if not specified."},"includeActuals":{"type":"boolean","description":"Whether user actual activities should be returned as part of the results. Defaults to false if not specified."}}},"WfmHistoricalAdherenceBulkQuery":{"type":"object","required":["items","timeZone"],"properties":{"items":{"type":"array","description":"The historical adherence items to query","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkItem"}},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."}}},"HistoricalAdherenceDayMetrics":{"type":"object","properties":{"dayStartOffsetSecs":{"type":"integer","format":"int32","description":"Start of day offset in seconds relative to query start time"},"adherenceScheduleSecs":{"type":"integer","format":"int32","description":"Duration of schedule in seconds included for adherence percentage calculation"},"conformanceScheduleSecs":{"type":"integer","format":"int32","description":"Total scheduled duration in seconds for OnQueue activities"},"conformanceActualSecs":{"type":"integer","format":"int32","description":"Total actually worked duration in seconds for OnQueue activities"},"exceptionCount":{"type":"integer","format":"int32","description":"Total number of adherence exceptions for this user"},"exceptionDurationSecs":{"type":"integer","format":"int32","description":"Total duration in seconds of adherence exceptions for this user"},"impactSeconds":{"type":"integer","format":"int32","description":"The impact duration in seconds of current adherence state for this user"},"scheduleLengthSecs":{"type":"integer","format":"int32","description":"Total duration in seconds for all scheduled activities"},"actualLengthSecs":{"type":"integer","format":"int32","description":"Total duration in seconds for all actually worked activities"},"adherencePercentage":{"type":"number","format":"double","description":"Total adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."}}},"HistoricalAdherenceQueryResult":{"type":"object","properties":{"userId":{"type":"string","description":"The ID of the user for whom the adherence is queried"},"managementUnitId":{"type":"string","description":"The ID of the management unit of the user for whom the adherence is queried"},"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range that was queried, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time"},"adherencePercentage":{"type":"number","format":"double","description":"Adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"exceptionInfo":{"type":"array","description":"List of adherence exceptions for this user","items":{"$ref":"#/definitions/HistoricalAdherenceExceptionInfo"}},"dayMetrics":{"type":"array","description":"Adherence and conformance metrics for days in query range","items":{"$ref":"#/definitions/HistoricalAdherenceDayMetrics"}},"actualsEndDate":{"type":"string","format":"date-time","description":"The end date of the actual activities in ISO-8601 format."},"actuals":{"type":"array","description":"List of actual activity with offset for this user","items":{"$ref":"#/definitions/HistoricalAdherenceActuals"}}}},"WfmHistoricalAdherenceResponse":{"type":"object","properties":{"id":{"type":"string","description":"The query ID to listen for"},"downloadUrl":{"type":"string","description":"Deprecated. Use downloadUrls instead."},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/WfmHistoricalAdherenceResultWrapper"},"downloadUrls":{"type":"array","description":"The uri list to GET the results of the Historical Adherence query. For notification purposes only","items":{"type":"string"}},"queryState":{"type":"string","description":"The state of the adherence query","enum":["Processing","Complete","Error"]}}},"WfmHistoricalAdherenceResultWrapper":{"type":"object","properties":{"entityId":{"type":"string","description":"The operation ID of the historical adherence query"},"data":{"type":"array","description":"The list of historical adherence query results","items":{"$ref":"#/definitions/HistoricalAdherenceQueryResult"}},"lookupIdToSecondaryPresenceId":{"type":"object","description":"Map of secondary presence lookup ID to corresponding secondary presence ID","additionalProperties":{"type":"string"}}}},"WfmHistoricalAdherenceQueryForUsers":{"type":"object","required":["startDate","timeZone","userIds"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"}}},"WfmHistoricalAdherenceQuery":{"type":"object","required":["startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"},"teamIds":{"type":"array","description":"The teamIds to report on. If null or not set, adherence will be computed for requested users if applicable or otherwise all users in the management unit. Note: If teamIds is also specified, only adherence for users in the requested teams will be returned","uniqueItems":true,"items":{"type":"string"}}}},"WfmHistoricalAdherenceQueryForTeams":{"type":"object","required":["startDate","timeZone"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"}}},"RealTimeAdherenceExplanation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TeamReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserScheduleAdherence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user for whom this status applies","readOnly":true,"$ref":"#/definitions/UserReference"},"businessUnit":{"description":"The business unit to which this user belongs","readOnly":true,"$ref":"#/definitions/BusinessUnitReference"},"managementUnit":{"description":"The management unit to which this user belongs","readOnly":true,"$ref":"#/definitions/ManagementUnitReference"},"team":{"description":"The team to which this user belongs","readOnly":true,"$ref":"#/definitions/TeamReference"},"scheduledActivityCategory":{"type":"string","description":"Activity for which the user is scheduled","readOnly":true,"enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"scheduledActivityCode":{"description":"Activity code for which the user is currently scheduled","readOnly":true,"$ref":"#/definitions/ActivityCodeReference"},"systemPresence":{"type":"string","description":"Actual underlying system presence value","readOnly":true,"enum":["Available","Away","Busy","Offline","Idle","OnQueue","Meal","Training","Meeting","Break"]},"organizationSecondaryPresenceId":{"type":"string","description":"Organization Secondary Presence Id.","readOnly":true},"routingStatus":{"type":"string","description":"Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue","readOnly":true,"enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"actualActivityCategory":{"type":"string","description":"Activity in which the user is actually engaged","readOnly":true,"enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"isOutOfOffice":{"type":"boolean","description":"Whether the user is marked OutOfOffice","readOnly":true},"adherenceState":{"type":"string","description":"The user's current adherence state","readOnly":true,"enum":["InAdherence","OutOfAdherence","Unscheduled","Unknown","Ignored","Explained"]},"impact":{"type":"string","description":"The impact of the user's current adherenceState","readOnly":true,"enum":["Positive","Negative","Neutral","Unknown"]},"adherenceExplanation":{"description":"Currently applicable explanation for the adherence state","readOnly":true,"$ref":"#/definitions/RealTimeAdherenceExplanation"},"timeOfAdherenceChange":{"type":"string","format":"date-time","description":"Time when the user entered the current adherenceState in ISO-8601 format","readOnly":true},"presenceUpdateTime":{"type":"string","format":"date-time","description":"Time when presence was last updated. Used to calculate time in current status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"activeQueues":{"type":"array","description":"The list of queues to which this user is joined","readOnly":true,"items":{"$ref":"#/definitions/QueueReference"}},"activeQueuesModifiedTime":{"type":"string","format":"date-time","description":"Time when the list of active queues for this user was last updated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"removedFromManagementUnit":{"type":"boolean","description":"For notification purposes. Used to indicate that a user was removed from the management unit","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserScheduleAdherenceListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserScheduleAdherence"}},"downloadUrl":{"type":"string","description":"The downloadUrl if the response is too large to send directly via http response","readOnly":true}}},"AgentPossibleWorkShiftsResponse":{"type":"object","properties":{"weekStartDate":{"type":"string","format":"date","description":"Start date of requested effective work plan. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"pattern":{"type":"array","description":"Each element is the ID of an effective work plan for a specific week","items":{"type":"integer","format":"int32"}},"weeklyPossibleWorkShifts":{"type":"array","description":"Each element is a weekly effective work plan that can be used for multiple weeks","items":{"$ref":"#/definitions/PossibleWorkShiftsForWeek"}},"schedulerIntervalLengthMinutes":{"type":"integer","format":"int32","description":"Number of minutes in each interval in the intervalScheduleProbabilities"},"timeZone":{"type":"string","description":"The time zone of the business unit"}}},"DailyPossibleShift":{"type":"object","properties":{"dayOfWeek":{"type":"string","description":"Day of the shift","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"earliestShiftStartMinutesFromMidnight":{"type":"integer","format":"int32","description":"Minutes of the earliest shift start from midnight. Note that midnight is 12:00 am in the time zone specified in the timeZone field (in the top level of the response)"},"required":{"type":"boolean","description":"Whether this is a required shift"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes of this daily shift"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes of this daily shift"},"intervalScheduleProbabilities":{"type":"array","description":"The percentage of being scheduled in each interval between the earliest shift start and latest shift end. Range of the values: [0, 100].","items":{"type":"integer","format":"int32"}}}},"PossibleWorkShiftsForWeek":{"type":"object","properties":{"id":{"type":"integer","format":"int32","description":"ID of this possible weekly shift"},"dailyPossibleShifts":{"type":"array","description":"Daily shifts in this possible weekly shift","items":{"$ref":"#/definitions/DailyPossibleShift"}}}},"AgentPossibleWorkShiftsRequest":{"type":"object","required":["weekCount","weekStartDate"],"properties":{"weekStartDate":{"type":"string","format":"date","description":"Start date of requested effective work plan, day of week will be in line with business unit start day of week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"Number of weeks for which to return possible work shifts"}}},"BuAgentScheduleActivity":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start date/time of this activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this activity in minutes"},"description":{"type":"string","description":"The description of this activity"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this activity"},"paid":{"type":"boolean","description":"Whether this activity is paid"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for this activity"},"timeOffRequestId":{"type":"string","description":"The ID of the time off request associated with this activity, if applicable"},"timeOffRequestSyncVersion":{"type":"integer","format":"int32","description":"The sync version of the partial day time off request for which the scheduled activity is associated, if applicable"},"externalActivityId":{"type":"string","description":"The ID of the external activity associated with this activity, if applicable"},"externalActivityType":{"type":"string","description":"The type of the external activity associated with this activity, if applicable","enum":["ActivityPlan","Coaching","Learning"]}}},"CalendarUrlResponse":{"type":"object","properties":{"calendarUrl":{"type":"string","description":"The calendar url for the user to subscribe with supported clients"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AvailableTimeOffRange":{"type":"object","properties":{"timeOffLimit":{"description":"The time off limit","$ref":"#/definitions/TimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range. The end date is determined by the size of interval list. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"Granularity choice for time off limit","enum":["Daily"]},"availableMinutesPerInterval":{"type":"array","description":"The list of available time off values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"waitlistEnabled":{"type":"boolean","description":"Whether the time off request can be waitlisted"}}},"AvailableTimeOffResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/AvailableTimeOffRange"}}}},"AvailableTimeOffRequest":{"type":"object","required":["activityCodeId"],"properties":{"activityCodeId":{"type":"string","description":"The ID for activity code to query available time off minutes"},"dateRanges":{"type":"array","description":"A list of date ranges of available time off minutes. A maximum number of date ranges is 30. The maximum total number of days in all ranges is 366. If no ranges are specified, then only the presence of the associated time off limit object will be checked. In such case, if the association exists, then the response will contain a list with of a single element filled with timeOffLimitId only.","items":{"$ref":"#/definitions/LocalDateRange"}}}},"CreateAgentTimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes"],"properties":{"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}}}},"AgentTimeOffRequestPatch":{"type":"object","properties":{"markedAsRead":{"type":"boolean","description":"Whether this request has been read by the agent"},"status":{"type":"string","description":"The status of this time off request. Can only be canceled if the requested date has not already passed","enum":["CANCELED"]},"notes":{"type":"string","description":"Notes about the time off request. Can only be edited while the request is still pending"}}},"BuAgentSchedulePublishedScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks encompassed by the schedule"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuAgentScheduleSearchResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}}}},"BuAgentScheduleShift":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the shift"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"The activities associated with this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}},"manuallyEdited":{"type":"boolean","description":"Whether this shift was manually edited. This is only set by clients and is used for rescheduling"},"schedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/BuScheduleReference"}}},"BuAgentScheduleUpdate":{"type":"object","properties":{"type":{"type":"string","description":"The type of update","enum":["Added","Edited","Deleted"]},"shiftStartDates":{"type":"array","description":"The start date for the affected shifts","items":{"type":"string","format":"date-time"}}}},"BuCurrentAgentScheduleSearchResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleSearchResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which this schedule applies"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/BuAgentSchedulePublishedScheduleReference"}},"startDate":{"type":"string","format":"date-time","description":"The start date of the schedules. Only populated on notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the schedules. Only populated on notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"updates":{"type":"array","description":"The list of updates for the schedule. Only used in notifications","items":{"$ref":"#/definitions/BuAgentScheduleUpdate"}}}},"BuFullDayTimeOffMarker":{"type":"object","properties":{"businessUnitDate":{"type":"string","format":"date","description":"The date of the time off marker, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the time off marker in minutes"},"description":{"type":"string","description":"The description of the time off marker"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with the time off marker"},"paid":{"type":"boolean","description":"Whether the time off marker is paid"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for the time off marker"},"timeOffRequestId":{"type":"string","description":"The ID of the time off request"},"timeOffRequestSyncVersion":{"type":"integer","format":"int32","description":"The sync version of the full day time off request for which the scheduled activity is associated"}}},"BuGetCurrentAgentScheduleRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UserSchedule":{"type":"object","required":["metadata"],"properties":{"shifts":{"type":"array","description":"The shifts that belong to this schedule","items":{"$ref":"#/definitions/UserScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Markers to indicate a full day time off request, relative to the management unit time zone","items":{"$ref":"#/definitions/UserScheduleFullDayTimeOffMarker"}},"delete":{"type":"boolean","description":"If marked true for updating an existing user schedule, it will be deleted"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"workPlanId":{"type":"string","description":"ID of the work plan associated with the user during schedule creation","readOnly":true}}},"UserScheduleActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The id for the activity code. Look up a map of activity codes with the activities route"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this activity, in ISO-8601 format"},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length in minutes for this activity"},"description":{"type":"string","description":"Description for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity is paid"},"isDstFallback":{"type":"boolean","description":"Whether this activity spans a DST fallback"},"timeOffRequestId":{"type":"string","description":"Time off request id of this activity"}}},"UserScheduleContainer":{"type":"object","properties":{"managementUnitTimeZone":{"type":"string","description":"The reference time zone used for the management unit"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/WeekScheduleReference"}},"userSchedules":{"type":"object","description":"Map of user id to user schedule","additionalProperties":{"$ref":"#/definitions/UserSchedule"}}}},"UserScheduleFullDayTimeOffMarker":{"type":"object","properties":{"managementUnitDate":{"type":"string","description":"The date associated with the time off request that this marker corresponds to. Date only, in ISO-8601 format."},"activityCodeId":{"type":"string","description":"The id for the activity code. Look up a map of activity codes with the activities route"},"isPaid":{"type":"boolean","description":"Whether this is paid time off"},"lengthInMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this time off marker"},"description":{"type":"string","description":"The description associated with the time off request that this marker corresponds to"},"delete":{"type":"boolean","description":"If marked true for updating an existing full day time off marker, it will be deleted"}}},"UserScheduleShift":{"type":"object","properties":{"weekSchedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/WeekScheduleReference"},"id":{"type":"string","description":"ID of the schedule shift. This is only for the case of updating and deleting an existing shift"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"List of activities in this shift","items":{"$ref":"#/definitions/UserScheduleActivity"}},"delete":{"type":"boolean","description":"If marked true for updating this schedule shift, it will be deleted"},"manuallyEdited":{"type":"boolean","description":"Whether the shift was set as manually edited"}}},"WeekScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"}}},"CurrentUserScheduleRequestBody":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"},"loadFullWeeks":{"type":"boolean","description":"Whether to load the full week's schedule (for the current user) of any week overlapping the start/end date query parameters, defaults to false"}}},"TimeOffIntegrationStatusResponse":{"type":"object","required":["integrationStatus","timeOffRequest"],"properties":{"timeOffRequest":{"description":"The time off request associated with this integration status","$ref":"#/definitions/TimeOffRequestReference"},"integrationStatus":{"type":"string","description":"The value of integration status for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]}}},"TimeOffIntegrationStatusResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffIntegrationStatusResponse"}}}},"CurrentUserTimeOffIntegrationStatusRequest":{"type":"object","required":["timeOffRequestIds"],"properties":{"timeOffRequestIds":{"type":"array","description":"A list of time off request IDs","items":{"type":"string"}}}},"AdherenceExplanationNotification":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"agent":{"description":"The agent for whom the adherence explanation applies","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/BusinessUnitReference"},"startDate":{"type":"string","format":"date-time","description":"The start date of the adherence explanation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"notes":{"type":"string","description":"Notes about the adherence explanation"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftNotification":{"type":"object","required":["granularity","initiatingShiftDate","initiatingUser","weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start date of the schedule with which this trade is associated. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"The granularity of alternative shifts to be traded","enum":["Daily"]},"newState":{"type":"string","description":"The new state of the alternative shift trade, null if there was no change","enum":["Canceled","Denied","Expired","Submitted","Approved"]},"initiatingUser":{"description":"The user who initiated the alternative shift trade","$ref":"#/definitions/UserReference"},"initiatingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the initiating shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user on the receiving this alternative shift trade","$ref":"#/definitions/UserReference"},"receivingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the receiving alternative shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NotificationsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WfmUserNotification"}}}},"ShiftTradeNotification":{"type":"object","properties":{"weekDate":{"type":"string","description":"The start date of the schedule with which this trade is associated"},"tradeId":{"type":"string","description":"The ID of the shift trade"},"oneSided":{"type":"boolean","description":"Whether this is a one sided shift trade"},"newState":{"type":"string","description":"The new state of the shift trade, null if there was no change","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"initiatingUser":{"description":"The user who initiated the shift trade","$ref":"#/definitions/UserReference"},"initiatingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the initiating shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user on the receiving side of this shift trade (null if not matched)","$ref":"#/definitions/UserReference"},"receivingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the receiving shift (null if not matched or if one-sided. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"TimeOffRequestNotification":{"type":"object","properties":{"timeOffRequestId":{"type":"string","description":"The ID of this time off request"},"user":{"description":"The user associated with this time off request","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests. Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone. Will be not empty if isFullDayRequest == true","items":{"type":"string"}}}},"WfmUserNotification":{"type":"object","required":["id","markedAsRead","mutableGroupId"],"properties":{"id":{"type":"string","description":"The immutable globally unique identifier for the object."},"mutableGroupId":{"type":"string","description":"The group ID of the notification (mutable, may change on update)"},"timestamp":{"type":"string","format":"date-time","description":"The timestamp for this notification. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"type":{"type":"string","description":"The type of this notification","readOnly":true,"enum":["AdherenceExplanation","ShiftTrade","TimeOffRequest","AlternativeShift"]},"shiftTrade":{"description":"A shift trade notification. Only set if type == ShiftTrade","readOnly":true,"$ref":"#/definitions/ShiftTradeNotification"},"timeOffRequest":{"description":"A time off request notification. Only set if type == TimeOffRequest","readOnly":true,"$ref":"#/definitions/TimeOffRequestNotification"},"adherenceExplanation":{"description":"An adherence explanation notification. Only set if type == AdherenceExplanation","readOnly":true,"$ref":"#/definitions/AdherenceExplanationNotification"},"alternativeShift":{"description":"An alternative shift trade notification. Only set if type == AlternativeShift","readOnly":true,"$ref":"#/definitions/AlternativeShiftNotification"},"markedAsRead":{"type":"boolean","description":"Whether this notification has been marked \"read\""},"agentNotification":{"type":"boolean","description":"Whether this notification is for an agent","readOnly":true},"otherNotificationIdsInGroup":{"type":"array","description":"Other notification IDs in group. This field is only populated in real-time notifications","readOnly":true,"uniqueItems":true,"items":{"type":"string"}}}},"UpdateNotificationResponse":{"type":"object","properties":{"mutableGroupId":{"type":"string","description":"The mutableGroupId of the notification"},"id":{"type":"string","description":"The id of the notification for mapping the potentially new mutableGroupId"}}},"UpdateNotificationsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UpdateNotificationResponse"}}}},"UpdateNotificationsRequest":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"The notifications to update","items":{"$ref":"#/definitions/WfmUserNotification"}}}},"HistoricalImportDeleteJobResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"status":{"type":"string","description":"Property denoting the status of the delete.","readOnly":true,"enum":["InProgress","Success","Failed"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HistoricalImportStatus":{"type":"object","properties":{"requestId":{"type":"string","description":"Request id of the historical import in the organization","readOnly":true},"dateImportEnded":{"type":"string","format":"date-time","description":"The last day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateImportStarted":{"type":"string","format":"date-time","description":"The first day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"status":{"type":"string","description":"Status of the historical import in the organization.","readOnly":true,"enum":["Initiated","InProgress","Pending","Success","Failed","Cancelled","Purged","PurgePending"]},"error":{"type":"string","description":"Error occured if the status of the import is failed","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Date in which the historical import is initiated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date in which the historical import is modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"active":{"type":"boolean","description":"Whether this historical import is active or not","readOnly":true},"type":{"type":"string","description":"Whether this historical import is of type csv or json","readOnly":true,"enum":["Csv","Json"]}}},"HistoricalImportStatusListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HistoricalImportStatus"}}}},"ValidationServiceRequest":{"type":"object","required":["dateImportEnded","uploadKey"],"properties":{"dateImportEnded":{"type":"string","format":"date-time","description":"The last day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadKey":{"type":"string","description":"S3 key for the uploaded file"}}},"AgentIntegrationAssociationResponse":{"type":"object","required":["agentExternalId","integration","locked"],"properties":{"agentExternalId":{"type":"string","description":"ID of the agent in external system"},"integration":{"description":"The integration associated with the agent","$ref":"#/definitions/WfmIntegrationReference"},"locked":{"type":"boolean","description":"Whether agentExternalId should be protected from update by automatic processes"}}},"AgentIntegrationsResponse":{"type":"object","required":["agent","associatedIntegrations"],"properties":{"agent":{"description":"The user associated with the integrations","$ref":"#/definitions/UserReference"},"selectedIntegration":{"description":"The integration selected for the agent. If not set, no integration will be used for the agent","$ref":"#/definitions/WfmIntegrationReference"},"userSelected":{"type":"boolean","description":"Whether the integration association has been manually selected"},"associatedIntegrations":{"type":"array","description":"The list of integrations associated with the agent","items":{"$ref":"#/definitions/AgentIntegrationAssociationResponse"}}}},"WfmIntegrationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentIntegrationAssociationRequest":{"type":"object","required":["agentExternalId","integrationId","locked"],"properties":{"agentExternalId":{"type":"string","description":"The ID of the agent in external system"},"integrationId":{"type":"string","description":"The ID of the integration associated with the agent"},"locked":{"type":"boolean","description":"Whether agentExternalId should be protected from update by automatic processes"}}},"AgentIntegrationsRequest":{"type":"object","required":["associatedIntegrations"],"properties":{"selectedIntegrationId":{"type":"string","description":"The ID of the integration selected for the agent. If not set, no integration will be used for the agent"},"associatedIntegrations":{"type":"array","description":"The list of integrations associated with the agent","items":{"$ref":"#/definitions/AgentIntegrationAssociationRequest"}}}},"AgentsIntegrationsListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentIntegrationsResponse"}}}},"QueryAgentsIntegrationsRequest":{"type":"object","required":["agentIds"],"properties":{"agentIds":{"type":"array","description":"The IDs of the agents to query associated integrations","uniqueItems":true,"items":{"type":"string"}}},"description":"Query integrations for agents request"},"HrisTimeOffTypeResponse":{"type":"object","required":["id","name"],"properties":{"id":{"type":"string","description":"ID of the time off type configured in integration"},"name":{"type":"string","description":"Name of the time off type configured in integration"},"secondaryId":{"type":"string","description":"Secondary ID of the time off type, if configured in integration"}}},"HrisTimeOffTypesJobResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HrisTimeOffTypeResponse"}},"status":{"type":"string","description":"The status of the time off types job","enum":["Processing","Complete","Error"]}}},"WfmIntegrationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WfmIntegrationResponse"}}}},"WfmIntegrationResponse":{"type":"object","required":["active"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"active":{"type":"boolean","description":"Whether integration state is active"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HrisTimeOffTypesJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HrisTimeOffTypesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/HrisTimeOffTypesJobReference"},"entities":{"type":"array","description":"List of time off types. It is available only via notification","items":{"$ref":"#/definitions/HrisTimeOffTypeResponse"}}}},"ModelingProcessingError":{"type":"object","properties":{"internalErrorCode":{"type":"string","description":"An internal code representing the type of error. ModelInputMissing for 'Model Builder inputs not found.' ModelInputInvalid for 'Model Builder inputs are invalid. Ensure the input data format is correct.' ModelFailed for 'An error occured while building the model with the given input.'","readOnly":true,"enum":["ModelInputMissing","ModelInputInvalid","ModelFailed"]},"description":{"type":"string","description":"A text description of the error","readOnly":true}}},"ModelingStatusResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID generated for the modeling job. Use to GET result when job is completed.","readOnly":true},"status":{"type":"string","description":"The status of the modeling job.","readOnly":true,"enum":["Pending","Success","Failed","Ongoing","PartialFailure"]},"errorDetails":{"type":"array","description":"If the request could not be properly processed, error details will be given here.","readOnly":true,"items":{"$ref":"#/definitions/ModelingProcessingError"}},"modelingResultUri":{"type":"string","description":"The uri of the modeling result. It has a value if the status is either 'Success', 'PartialFailure', or 'Failed'.","readOnly":true}}},"PerformancePredictionOutputs":{"type":"object","required":["calculationIntervalLengthMinutes","calculationStartDate","planningGroupResults"],"properties":{"calculationStartDate":{"type":"string","format":"date-time","description":"Date as an ISO-8601 string, corresponding to the beginning of the performance prediction results"},"calculationIntervalLengthMinutes":{"type":"integer","format":"int32","description":"Interval length of the response metrics"},"planningGroupResults":{"type":"array","description":"List of planning group level performance prediction results","items":{"$ref":"#/definitions/PlanningGroupOutputs"}}}},"PerformancePredictionResponse":{"type":"object","required":["scheduleId","state","weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"scheduleId":{"type":"string","description":"The ID of the schedule this performance prediction is associated with"},"downloadUrl":{"type":"string","description":"The url to GET the results of the performance prediction. This field is populated only if query state is 'Complete'"},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/PerformancePredictionOutputs"},"state":{"type":"string","description":"The state of the performance prediction","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PlanningGroupOutputs":{"type":"object","required":["abandonRatePerInterval","averageSpeedOfAnswerSecondsPerInterval","occupancyPerInterval","planningGroupId","serviceLevelPerInterval"],"properties":{"planningGroupId":{"type":"string","description":"The ID for for the associated planning group result"},"serviceLevelPerInterval":{"type":"array","description":"List of Service Level percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}},"occupancyPerInterval":{"type":"array","description":"List of Occupancy percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}},"averageSpeedOfAnswerSecondsPerInterval":{"type":"array","description":"List of Average Speed of Answer (in seconds) results per interval","items":{"type":"number","format":"double"}},"abandonRatePerInterval":{"type":"array","description":"List of Abandon rate percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}}}},"AgentQueueTimeRequest":{"type":"object","required":["agentId","onQueueLengthMinutesPerInterval","startOffsetMinutes"],"properties":{"agentId":{"type":"string","description":"ID of the agent"},"startOffsetMinutes":{"type":"array","description":"List of offsets in minutes from calculationStartDate","items":{"type":"integer","format":"int32"}},"onQueueLengthMinutesPerInterval":{"type":"array","description":"List of on queue time lengths in minutes per interval of elements in startOffsetMinutes","items":{"type":"integer","format":"int32"}}}},"MuAgentQueueTimeRequest":{"type":"object","required":["agentOnQueueTimes","managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"ID of the management unit"},"agentOnQueueTimes":{"type":"array","description":"List of Agent queue times within the management unit","items":{"$ref":"#/definitions/AgentQueueTimeRequest"}}}},"PerformancePredictionRecalculationUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/PerformancePredictionUploadSchema"}}},"PerformancePredictionUploadSchema":{"type":"object","required":["calculationStartDate","onQueueTimes"],"properties":{"calculationStartDate":{"type":"string","format":"date-time","description":"Date as an ISO-8601 string, corresponding to the beginning of the performance prediction results"},"onQueueTimes":{"type":"array","description":"List of agent on queue times by management unit","items":{"$ref":"#/definitions/MuAgentQueueTimeRequest"}}}},"PerformancePredictionRecalculationResponse":{"type":"object","required":["operationId","state"],"properties":{"operationId":{"type":"string","description":"The operationId for which to listen"},"downloadUrl":{"type":"string","description":"The url to GET the results of the performance prediction. This field is populated only if query state is 'Complete'"},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/PerformancePredictionOutputs"},"state":{"type":"string","description":"The state of the performance prediction","enum":["Processing","Complete","Error"]}}},"BuScheduleRun":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"schedulerRunId":{"type":"string","description":"The scheduler run ID. Reference this value for support"},"intradayRescheduling":{"type":"boolean","description":"Whether this is an intraday rescheduling run"},"state":{"type":"string","description":"The state of the generation run","enum":["None","Queued","Scheduling","Canceled","Failed","Complete"]},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by the schedule"},"percentComplete":{"type":"number","format":"double","description":"Percent completion of the schedule run"},"targetWeek":{"type":"string","format":"date","description":"The start date of the target week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"schedule":{"description":"The generated schedule. Null unless the schedule run is complete","$ref":"#/definitions/BuScheduleReference"},"scheduleDescription":{"type":"string","description":"The description of the generated schedule"},"schedulingStartTime":{"type":"string","format":"date-time","description":"When the schedule generation run started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"schedulingStartedBy":{"description":"The user who started the scheduling run","$ref":"#/definitions/UserReference"},"schedulingCanceledBy":{"description":"The user who canceled the scheduling run, if applicable","$ref":"#/definitions/UserReference"},"schedulingCompletedTime":{"type":"string","format":"date-time","description":"When the scheduling run was completed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messageSeverityCounts":{"type":"array","description":"The list of schedule generation message counts by severity for this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageSeverityCount"}},"reschedulingOptions":{"description":"Rescheduling options for this run. Null unless intradayRescheduling is true","$ref":"#/definitions/ReschedulingOptionsRunResponse"},"reschedulingResultExpiration":{"type":"string","format":"date-time","description":"When the reschedule result will expire. Null unless intradayRescheduling is true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleRunListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuScheduleRun"}}}},"ReschedulingManagementUnitResponse":{"type":"object","properties":{"managementUnit":{"description":"The management unit","$ref":"#/definitions/ManagementUnitReference"},"applied":{"type":"boolean","description":"Whether the rescheduling run is applied for the given management unit"}}},"ReschedulingOptionsRunResponse":{"type":"object","properties":{"existingSchedule":{"description":"The existing schedule to which this reschedule run applies","$ref":"#/definitions/BuScheduleReference"},"startDate":{"type":"string","format":"date-time","description":"The start date of the period to reschedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the period to reschedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"managementUnits":{"type":"array","description":"Per-management unit rescheduling options","items":{"$ref":"#/definitions/ReschedulingManagementUnitResponse"}},"agentCount":{"type":"integer","format":"int32","description":"The number of agents to be considered in the reschedule"},"activityCodeIds":{"type":"array","description":"The IDs of the activity codes being considered for reschedule","uniqueItems":true,"items":{"type":"string"}},"doNotChangeWeeklyPaidTime":{"type":"boolean","description":"Whether weekly paid time is allowed to be changed"},"doNotChangeDailyPaidTime":{"type":"boolean","description":"Whether daily paid time is allowed to be changed"},"doNotChangeShiftStartTimes":{"type":"boolean","description":"Whether shift start times are allowed to be changed"},"doNotChangeManuallyEditedShifts":{"type":"boolean","description":"Whether manually edited shifts are allowed to be changed"}}},"SchedulerMessageSeverityCount":{"type":"object","properties":{"severity":{"type":"string","description":"The schedule message severity","enum":["Ignore","Information","Warning","Error"]},"count":{"type":"integer","format":"int32","description":"The number of schedule messages with the given severity"}}},"BuAgentScheduleRescheduleResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"workPlan":{"description":"The work plan for this user","$ref":"#/definitions/WorkPlanReference"},"workPlansPerWeek":{"type":"array","description":"The work plans per week for this user from the work plan rotation. Null values in the list denotes that user is not part of any work plan for that week","items":{"$ref":"#/definitions/WorkPlanReference"}}}},"BuHeadcountForecast":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuPlanningGroupHeadcountForecast"}},"referenceStartDate":{"type":"string","format":"date-time","description":"Reference start date for the interval values in each forecast entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BuPlanningGroupHeadcountForecast":{"type":"object","properties":{"planningGroup":{"description":"The planning group to which this portion of the headcount forecast applies","$ref":"#/definitions/PlanningGroupReference"},"requiredPerInterval":{"type":"array","description":"Required headcount per interval, referenced against the reference start date","items":{"type":"number","format":"double"}},"requiredWithoutShrinkagePerInterval":{"type":"array","description":"Required headcount per interval without accounting for shrinkage, referenced against the reference start date","items":{"type":"number","format":"double"}}}},"BuRescheduleAgentScheduleResult":{"type":"object","properties":{"managementUnit":{"description":"The management unit to which this part of the result applies","$ref":"#/definitions/ManagementUnitReference"},"downloadResult":{"description":"The agent schedules. Result will always come via the downloadUrl; however the schema is included for documentation","$ref":"#/definitions/MuRescheduleResultWrapper"},"downloadUrl":{"type":"string","description":"The download URL from which to fetch the result"}}},"BuRescheduleResult":{"type":"object","properties":{"generationResults":{"description":"The generation results. Note the result will always be delivered via the generationResultsDownloadUrl; however the schema is included for documentation","$ref":"#/definitions/ScheduleGenerationResult"},"generationResultsDownloadUrl":{"type":"string","description":"The download URL from which to fetch the generation results for the rescheduling run"},"headcountForecast":{"description":"The headcount forecast. Note the result will always be delivered via the headcountForecastDownloadUrl; however the schema is included for documentation","$ref":"#/definitions/BuHeadcountForecast"},"headcountForecastDownloadUrl":{"type":"string","description":"The download URL from which to fetch the headcount forecast for the rescheduling run"},"agentSchedules":{"type":"array","description":"List of download links for agent schedules produced by the rescheduling run","items":{"$ref":"#/definitions/BuRescheduleAgentScheduleResult"}}}},"MuRescheduleResultWrapper":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The list of agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleRescheduleResponse"}}}},"PlanningGroupReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleGenerationMessage":{"type":"object","properties":{"type":{"type":"string","description":"The type of the message","enum":["AgentNotFound","AgentNotInSelectedManagementUnit","AgentNotLicensed","AgentWithoutWorkPlan","WorkPlanNotEnabled","WorkPlanNotFound","AgentWithoutCapability","NoNeedDays","UnableToProduceAgentSchedule","UnableToScheduleMaxConsecutiveWorkingDaysFromAgentHistory","UnableToScheduleMaxConsecutiveWorkingWeekendsFromAgentHistory","UnableToScheduleMaxWeeklyPaidTimeFromTimeOff","UnableToScheduleMaxWorkDayPaidTimeFromTimeOff","UnableToScheduleMinIntershiftTimeFromAgentHistory","UnableToScheduleMinIntershiftTimeFromDst","UnableToScheduleMinShiftStartDistanceFromAgentHistory","UnableToScheduleMinShiftStartDistanceFromDst","UnableToScheduleMinWeeklyPaidTimeFromTimeOff","UnableToScheduleMinWeeklyWorkDaysFromTimeOff","UnableToScheduleMinWorkDayPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMaxDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMaxDaysOffFromTimeOff","UnableToSchedulePlanningPeriodMaxPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMaxPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMinDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromTimeOff","UnableToScheduleWorkDayFromTimeOff","UnableToScheduleMaxConsecutiveWorkingDays","UnableToScheduleMaxConsecutiveWorkingWeekends","UnableToScheduleMaxWeeklyPaidTime","UnableToScheduleMaxWeeklyWorkDays","UnableToScheduleMaxWorkDayPaidTime","UnableToScheduleMinConsecutiveNonWorkingTimePerWeek","UnableToScheduleMinIntershiftTime","UnableToScheduleMinShiftStartDistance","UnableToScheduleMinWeeklyPaidTime","UnableToScheduleMinWeeklyWorkDays","UnableToScheduleMinWorkDayPaidTime","UnableToSchedulePlanningPeriodMaxDaysOff","UnableToSchedulePlanningPeriodMaxPaidTime","UnableToSchedulePlanningPeriodMinDaysOff","UnableToSchedulePlanningPeriodMinPaidTime","UnableToScheduleShiftVariance","UnableToScheduleWorkDay"]},"arguments":{"type":"array","description":"The arguments describing the message","items":{"$ref":"#/definitions/SchedulerMessageArgument"}}}},"ScheduleGenerationResult":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation run failed"},"runId":{"type":"string","description":"The ID of the schedule generation run. Reference this when requesting support"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messages":{"type":"array","description":"User facing messages related to the schedule generation run","items":{"$ref":"#/definitions/ScheduleGenerationMessage"}},"messageSeverities":{"type":"array","description":"The list of messages by severity in this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}}}},"SchedulerMessageArgument":{"type":"object","properties":{"type":{"type":"string","description":"The type of this message parameter","enum":["AgentId","Date"]},"value":{"type":"string","description":"The value of this message parameter"}}},"PatchBuReschedulingOptionsManagementUnitRequest":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The management unit portion of the rescheduling run to update"},"applied":{"type":"boolean","description":"Whether to mark the run as applied. Only applies to reschedule runs. Once applied, a run cannot be un-marked as applied"}}},"PatchBuReschedulingOptionsRequest":{"type":"object","properties":{"managementUnits":{"type":"array","description":"Per-management unit rescheduling options to update","items":{"$ref":"#/definitions/PatchBuReschedulingOptionsManagementUnitRequest"}}}},"PatchBuScheduleRunRequest":{"type":"object","properties":{"reschedulingOptions":{"description":"The rescheduling options to update","$ref":"#/definitions/PatchBuReschedulingOptionsRequest"}}},"BuAgentSchedulesSearchResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleSearchResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which this schedule applies"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/BuAgentSchedulePublishedScheduleReference"}}}},"BuAsyncAgentSchedulesSearchResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuAgentSchedulesSearchResponse"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"},"downloadUrl":{"type":"string","description":"The URL from which to download the result if it is too large to pass directly"}}},"BuSearchAgentSchedulesRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"userIds":{"type":"array","description":"IDs of the users for whose schedules to search","items":{"type":"string"}}}},"BuAsyncScheduleResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuScheduleMetadata"}}},"BuManagementUnitScheduleSummary":{"type":"object","properties":{"managementUnit":{"description":"The management unit to which this summary applies","$ref":"#/definitions/ManagementUnitReference"},"agentCount":{"type":"integer","format":"int32","description":"The number of agents from this management unit that are in the schedule"},"startDate":{"type":"string","format":"date-time","description":"The start of the schedule change in the management unit. Only populated in schedule update notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the schedule change in the management unit. Only populated in schedule update notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agents":{"type":"array","description":"The agents in the management unit who are part of this schedule, or in schedule change notifications, the agents that were changed. Note this will come back as an empty list unless the appropriate expand query parameter is passed","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}}}},"BuScheduleMetadata":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by this schedule"},"description":{"type":"string","description":"The description of this schedule"},"published":{"type":"boolean","description":"Whether this schedule is published"},"shortTermForecast":{"description":"The forecast used for this schedule, if applicable","$ref":"#/definitions/BuShortTermForecastReference"},"generationResults":{"description":"Generation result summary for this schedule, if applicable","$ref":"#/definitions/ScheduleGenerationResultSummary"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"managementUnits":{"type":"array","description":"High level per-management unit schedule metadata","items":{"$ref":"#/definitions/BuManagementUnitScheduleSummary"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleGenerationResultSummary":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation run failed"},"runId":{"type":"string","description":"The ID of the schedule generation run. Reference this when requesting support"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messageSeverityCounts":{"type":"array","description":"The list of schedule generation message counts by severity for this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageSeverityCount"}}}},"BuAsyncScheduleRunResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuScheduleRun"}}},"BuRescheduleRequest":{"type":"object","required":["doNotChangeDailyPaidTime","doNotChangeManuallyEditedShifts","doNotChangeShiftStartTimes","doNotChangeWeeklyPaidTime","managementUnitIds"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the range to reschedule. Defaults to the beginning of the schedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the range to reschedule. Defaults the the end of the schedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agentIds":{"type":"array","description":"The IDs of the agents to consider for rescheduling. Omit to consider all agents in the specified management units.Agents not in the specified management units will be ignored","items":{"type":"string"}},"activityCodeIds":{"type":"array","description":"The IDs of the activity codes to consider for rescheduling. Omit to consider all activity codes","items":{"type":"string"}},"managementUnitIds":{"type":"array","description":"The IDs of the management units to reschedule","items":{"type":"string"}},"doNotChangeWeeklyPaidTime":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change weekly paid time"},"doNotChangeDailyPaidTime":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change daily paid time"},"doNotChangeShiftStartTimes":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change shift start times"},"doNotChangeManuallyEditedShifts":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change manually edited shifts"}}},"SchedulingTestingOptionsRequest":{"type":"object","properties":{"fastScheduling":{"type":"boolean","description":"Whether to enable fast scheduling"},"delayScheduling":{"type":"boolean","description":"Whether to force delayed scheduling"},"failScheduling":{"type":"boolean","description":"Whether to force scheduling to fail"},"populateWarnings":{"type":"boolean","description":"Whether to populate warnings in the generated schedule"},"populateDeprecatedWarnings":{"type":"boolean","description":"Whether to populate deprecated warnings in the generated schedule"}}},"BuScheduleListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by this schedule"},"description":{"type":"string","description":"The description of this schedule"},"published":{"type":"boolean","description":"Whether this schedule is published"},"shortTermForecast":{"description":"The forecast used for this schedule, if applicable","$ref":"#/definitions/BuShortTermForecastReference"},"generationResults":{"description":"Generation result summary for this schedule, if applicable","$ref":"#/definitions/ScheduleGenerationResultSummary"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuScheduleListItem"}}}},"BuCreateBlankScheduleRequest":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the schedule"},"shortTermForecast":{"description":"The forecast to use when generating the schedule. Note that the forecast must fully encompass the schedule's start week + week count","$ref":"#/definitions/BuShortTermForecastReference"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in the schedule. One extra day is added at the end"}}},"BuImportAgentScheduleUploadSchema":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of the user to whom this agent schedule applies"},"workPlanId":{"description":"The ID of the work plan for this user. Mutually exclusive with workPlanIdsPerWeek","$ref":"#/definitions/ValueWrapperString"},"workPlanIdsPerWeek":{"description":"The IDs of the work plans per week for this user. Mutually exclusive with workPlanId","$ref":"#/definitions/ListWrapperString"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Any full day time off markers that apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}}}},"ImportScheduleUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/ImportScheduleUploadSchema"}}},"ImportScheduleUploadSchema":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the imported schedule"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks the imported schedule will cover"},"published":{"type":"boolean","description":"Whether the imported schedule should be immediately published"},"shortTermForecast":{"description":"The short term forecast to associate with the imported schedule","$ref":"#/definitions/BuShortTermForecastReference"},"headcountForecast":{"description":"The headcount forecast to associate with the imported schedule","$ref":"#/definitions/BuHeadcountForecast"},"agentSchedules":{"type":"array","description":"Individual agent schedules","items":{"$ref":"#/definitions/BuImportAgentScheduleUploadSchema"}}}},"ListWrapperString":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string"}}}},"ScheduleUploadProcessingResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuScheduleMetadata"}}},"BuGenerateScheduleRequest":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the schedule"},"shortTermForecast":{"description":"The forecast to use when generating the schedule. Note that the forecast must fully encompass the schedule's start week + week count","$ref":"#/definitions/BuShortTermForecastReference"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in the schedule. One extra day is added at the end"},"options":{"description":"Additional scheduling options","$ref":"#/definitions/SchedulingOptionsRequest"}}},"SchedulingNoForecastOptionsRequest":{"type":"object","properties":{"shiftLength":{"type":"string","description":"The shift length option to apply if no forecast is supplied","enum":["Shortest","Median","Longest","Random"]},"shiftStart":{"type":"string","description":"The shift start option to apply if no forecast is supplied","enum":["Earliest","Median","Latest","Random"]}}},"SchedulingOptionsRequest":{"type":"object","properties":{"noForecastOptions":{"description":"Schedule generation options to apply if no forecast is supplied","$ref":"#/definitions/SchedulingNoForecastOptionsRequest"}}},"BuCopyScheduleRequest":{"type":"object","required":["description","weekDate"],"properties":{"description":{"type":"string","description":"The description for the new schedule"},"weekDate":{"type":"string","format":"date","description":"The start weekDate for the new copy of the schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"BuHeadcountForecastResponse":{"type":"object","properties":{"result":{"description":"The headcount forecast, null when downloadUrl is provided","$ref":"#/definitions/BuHeadcountForecast"},"downloadUrl":{"type":"string","description":"Download URL. Null unless the response is too large to pass directly through the api"}}},"BuAgentScheduleQueryResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"workPlan":{"description":"The work plan for this user","$ref":"#/definitions/WorkPlanReference"},"workPlansPerWeek":{"type":"array","description":"The work plans per week for this user from the work plan rotation. Null values in the list denotes that user is not part of any work plan for that week","items":{"$ref":"#/definitions/WorkPlanReference"}},"metadata":{"description":"Versioned entity metadata for this agent schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuAgentSchedulesQueryResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleQueryResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which these schedules apply"}}},"BuAsyncAgentSchedulesQueryResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Null unless status == Complete","$ref":"#/definitions/BuAgentSchedulesQueryResponse"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"},"downloadUrl":{"type":"string","description":"The URL from which to download the result if it is too large to pass directly"}}},"BuQueryAgentSchedulesRequest":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to query"},"userIds":{"type":"array","description":"The IDs of the users to query. Omit to query all user schedules in the management unit. Note: If teamIds is also specified, only schedules for users in the requested teams will be returned","uniqueItems":true,"items":{"type":"string"}},"teamIds":{"type":"array","description":"The teamIds to request. If null or not set, results will be queried for requested users if applicable or otherwise all users in the management unit","uniqueItems":true,"items":{"type":"string"}}}},"BuAgentScheduleHistoryChange":{"type":"object","properties":{"metadata":{"description":"The metadata of the change, including who and when the change was made","$ref":"#/definitions/BuAgentScheduleHistoryChangeMetadata"},"shifts":{"type":"array","description":"The list of changed shifts","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"The list of changed full day time off markers","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"deletes":{"description":"The deleted shifts, full day time off markers, or the entire agent schedule","$ref":"#/definitions/BuAgentScheduleHistoryDeletedChange"}}},"BuAgentScheduleHistoryChangeMetadata":{"type":"object","properties":{"dateModified":{"type":"string","format":"date-time","description":"The timestamp of the schedule change. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user that made the schedule change","$ref":"#/definitions/UserReference"}}},"BuAgentScheduleHistoryDeletedChange":{"type":"object","properties":{"shiftIds":{"type":"array","description":"The IDs of deleted shifts","uniqueItems":true,"items":{"type":"string"}},"fullDayTimeOffMarkerDates":{"type":"array","description":"The dates of any deleted full day time off markers","uniqueItems":true,"items":{"type":"string","format":"date"}},"agentSchedule":{"type":"boolean","description":"Whether the entire agent schedule was deleted"}}},"BuAgentScheduleHistoryDroppedChange":{"type":"object","properties":{"metadata":{"description":"The metadata of the change, including who and when the change was made","$ref":"#/definitions/BuAgentScheduleHistoryChangeMetadata"},"shiftIds":{"type":"array","description":"The IDs of deleted shifts","uniqueItems":true,"items":{"type":"string"}},"fullDayTimeOffMarkerDates":{"type":"array","description":"The dates of any deleted full day time off markers","uniqueItems":true,"items":{"type":"string","format":"date"}},"deletes":{"description":"The deleted shifts, full day time off markers, or the entire agent schedule","$ref":"#/definitions/BuAgentScheduleHistoryDeletedChange"}}},"BuAgentScheduleHistoryResponse":{"type":"object","properties":{"priorPublishedSchedules":{"type":"array","description":"The list of previously published schedules","items":{"$ref":"#/definitions/BuScheduleReference"}},"basePublishedSchedule":{"description":"The originally published agent schedules","$ref":"#/definitions/BuAgentScheduleHistoryChange"},"droppedChanges":{"type":"array","description":"The changes dropped from the schedule history. This will happen if the schedule history is too large","items":{"$ref":"#/definitions/BuAgentScheduleHistoryDroppedChange"}},"changes":{"type":"array","description":"The list of changes for the schedule history","items":{"$ref":"#/definitions/BuAgentScheduleHistoryChange"}}}},"BuUpdateAgentScheduleShift":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the shift"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"The activities associated with this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}},"manuallyEdited":{"type":"boolean","description":"Whether this shift was manually edited. This is only set by clients and is used for rescheduling"},"schedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/BuScheduleReference"},"delete":{"type":"boolean","description":"Set to true to delete the shift from the agent's schedule"}}},"BuUpdateAgentScheduleUploadSchema":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of the user to whom this agent schedule applies"},"workPlanId":{"description":"The ID of the work plan for this user. Mutually exclusive with workPlanIdsPerWeek","$ref":"#/definitions/ValueWrapperString"},"workPlanIdsPerWeek":{"description":"The IDs of the work plans per week for this user. Mutually exclusive with workPlanId","$ref":"#/definitions/ListWrapperString"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuUpdateAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Any full day time off markers that apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"metadata":{"description":"Version metadata for this agent schedule. Required if updating or deleting an existing agent schedule, otherwise should be omitted","$ref":"#/definitions/WfmVersionedEntityMetadata"},"delete":{"type":"boolean","description":"Whether to delete this agent's schedule. Defaults to false if not set"}}},"UpdateScheduleUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/UpdateScheduleUploadSchema"}}},"UpdateScheduleUploadSchema":{"type":"object","required":["metadata"],"properties":{"description":{"type":"string","description":"The description to set for the schedule"},"published":{"type":"boolean","description":"Whether to publish the schedule. Note: a schedule cannot be un-published unless another schedule is published over it"},"shortTermForecast":{"description":"The short term forecast to associate with the schedule","$ref":"#/definitions/BuShortTermForecastReference"},"headcountForecast":{"description":"The headcount forecast to associate with the schedule","$ref":"#/definitions/BuHeadcountForecast"},"agentSchedules":{"type":"array","description":"Individual agent schedules","items":{"$ref":"#/definitions/BuUpdateAgentScheduleUploadSchema"}},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ProcessScheduleUpdateUploadRequest":{"type":"object","required":["uploadKey"],"properties":{"uploadKey":{"type":"string","description":"The uploadKey provided by the request to get an upload URL"},"teamIds":{"type":"array","description":"The list of teams to which the users being modified belong. Only required if the requesting user has conditional permission to wfm:schedule:edit","uniqueItems":true,"items":{"type":"string"}},"managementUnitIdsForAddedTeamUsers":{"type":"array","description":"The set of muIds to which agents belong if agents are being newly added to the schedule, if the requesting user has conditional permission to wfm:schedule:edit","uniqueItems":true,"items":{"type":"string"}}}},"UserListScheduleRequestBody":{"type":"object","required":["endDate","startDate","userIds"],"properties":{"userIds":{"type":"array","description":"The user ids for which to fetch schedules","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"},"loadFullWeeks":{"type":"boolean","description":"Whether to load the full week's schedule (for the requested users) of any week overlapping the start/end date query parameters, defaults to false"}}},"ScheduleGenerationWarning":{"type":"object","properties":{"userId":{"type":"string","description":"ID of the user in the warning"},"userNotLicensed":{"type":"boolean","description":"Whether the user does not have the appropriate license to be scheduled"},"unableToMeetMaxDays":{"type":"boolean","description":"Whether the number of scheduled days exceeded the maximum days to schedule defined in the agent work plan"},"unableToScheduleRequiredDays":{"type":"array","description":"Days indicated as required to work in agent work plan where no viable shift was found to schedule","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"unableToMeetMinPaidForTheWeek":{"type":"boolean","description":"Whether the schedule did not meet the minimum paid time for the week defined in the agent work plan"},"unableToMeetMaxPaidForTheWeek":{"type":"boolean","description":"Whether the schedule exceeded the maximum paid time for the week defined in the agent work plan"},"noNeedDays":{"type":"array","description":"Days agent was scheduled but there was no need to meet. The scheduled days have no effect on service levels","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"shiftsTooCloseTogether":{"type":"boolean","description":"Whether the schedule did not meet the minimum time between shifts defined in the agent work plan"}}},"ShortTermForecastReference":{"type":"object","required":["weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"The weekDate of the short term forecast in yyyy-MM-dd format"},"description":{"type":"string","description":"The description of the short term forecast"}}},"WeekScheduleGenerationResult":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation failed"},"runId":{"type":"string","description":"ID of the schedule run"},"agentWarnings":{"type":"array","description":"Warning messages from the schedule run. This will be available only when requesting information for a single week schedule","items":{"$ref":"#/definitions/ScheduleGenerationWarning"}},"agentWarningCount":{"type":"integer","format":"int32","description":"Count of warning messages from the schedule run. This will be available only when requesting multiple week schedules"}}},"WeekScheduleListItemResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"},"description":{"type":"string","description":"Description of the week schedule"},"published":{"type":"boolean","description":"Whether the week schedule is published"},"generationResults":{"description":"Summary of the results from the schedule run","$ref":"#/definitions/WeekScheduleGenerationResult"},"shortTermForecast":{"description":"Short term forecast associated with this schedule","$ref":"#/definitions/ShortTermForecastReference"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"WeekScheduleListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekScheduleListItemResponse"}}}},"HeadcountForecast":{"type":"object","required":["required","requiredWithoutShrinkage"],"properties":{"required":{"type":"array","description":"Headcount information with shrinkage","items":{"$ref":"#/definitions/HeadcountInterval"}},"requiredWithoutShrinkage":{"type":"array","description":"Headcount information without shrinkage","items":{"$ref":"#/definitions/HeadcountInterval"}}}},"HeadcountInterval":{"type":"object","required":["interval","value"],"properties":{"interval":{"type":"string","format":"date-time","description":"The start date-time for this headcount interval in ISO-8601 format, must be within the 8 day schedule"},"value":{"type":"number","format":"double","description":"Headcount value for this interval"}}},"WeekSchedule":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"},"description":{"type":"string","description":"Description of the week schedule"},"published":{"type":"boolean","description":"Whether the week schedule is published"},"generationResults":{"description":"Summary of the results from the schedule run","$ref":"#/definitions/WeekScheduleGenerationResult"},"shortTermForecast":{"description":"Short term forecast associated with this schedule","$ref":"#/definitions/ShortTermForecastReference"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"userSchedules":{"type":"object","description":"User schedules in the week","additionalProperties":{"$ref":"#/definitions/UserSchedule"}},"headcountForecast":{"description":"Headcount information for the week schedule","$ref":"#/definitions/HeadcountForecast"},"agentSchedulesVersion":{"type":"integer","format":"int32","description":"Version of agent schedules in the week schedule"}}},"WeekScheduleResponse":{"type":"object","properties":{"result":{"description":"The result of the request. The value will be null if response is large","$ref":"#/definitions/WeekSchedule"},"downloadUrl":{"type":"string","description":"The url to fetch the result for large responses. The value is null if result contains the data"}}},"SchedulingProcessingError":{"type":"object","properties":{"internalErrorCode":{"type":"string","description":"An internal code representing the type of error. BadJson for 'Unable to parse json.' NotFound for 'Resource not found.' Fail for 'An unexpected server error occured.'","readOnly":true,"enum":["BadJson","NotFound","Fail"]},"description":{"type":"string","description":"A text description of the error","readOnly":true}}},"SchedulingStatusResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID generated for the scheduling job. Use to GET result when job is completed.","readOnly":true},"status":{"type":"string","description":"The status of the scheduling job.","readOnly":true,"enum":["Pending","Success","Failed","Ongoing","PartialFailure"]},"errorDetails":{"type":"array","description":"If the request could not be properly processed, error details will be given here.","readOnly":true,"items":{"$ref":"#/definitions/SchedulingProcessingError"}},"schedulingResultUri":{"type":"string","description":"The uri of the scheduling result. It has a value if the status is 'Success'.","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"The percentage of the job that is complete.","readOnly":true}}},"HistoricalShrinkageActivityCategoryResponse":{"type":"object","properties":{"activityCategory":{"type":"string","description":"Activity category for which shrinkage data is provided","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"shrinkageForActivityCategory":{"description":"Aggregated shrinkage data for the activity category","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"},"shrinkageForActivityCodes":{"type":"array","description":"Shrinkage for the activity codes under this activity category","items":{"$ref":"#/definitions/HistoricalShrinkageActivityCodeResponse"}}}},"HistoricalShrinkageActivityCodeResponse":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The ID of the activity code for which shrinkage data is provided"},"shrinkageForActivityCode":{"description":"Aggregated shrinkage data for the activity code","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"}}},"HistoricalShrinkageAggregateResponse":{"type":"object","properties":{"scheduledShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for scheduled activities"},"scheduledShrinkagePercent":{"type":"number","format":"double","description":"Aggregated shrinkage value in percent from 0.0 to 100.0 for scheduled activities"},"actualShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated actual value in seconds for scheduled activities"},"actualShrinkagePercent":{"type":"number","format":"double","description":"Aggregated actual value in percent from 0.0 to 100.0 for scheduled activities"},"paidShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for paid activities"},"unpaidShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for unpaid activities"},"plannedShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for planned activities"},"unplannedShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for unplanned activities"}}},"HistoricalShrinkageResult":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range that was queried, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time"},"totalScheduledDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for which agents in the management unit are scheduled"},"totalLoggedInDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for which agents in the management unit are actually logged-in"},"aggregatedShrinkage":{"description":"Aggregated shrinkage data for all the activity categories","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"},"shrinkageForActivityCategories":{"type":"array","description":"Shrinkage for activity categories","items":{"$ref":"#/definitions/HistoricalShrinkageActivityCategoryResponse"}},"businessUnitIds":{"type":"array","description":"List of all business units of all the agents in response","items":{"type":"string"}}}},"HistoricalShrinkageResultListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HistoricalShrinkageResult"}}}},"WfmHistoricalShrinkageResponse":{"type":"object","properties":{"operationId":{"type":"string","description":"The operationId for which to listen"},"downloadUrls":{"type":"array","description":"The url list to GET the results of the Historical Shrinkage query. This field is populated only if query state is Complete","items":{"type":"string"}},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/HistoricalShrinkageResultListing"},"state":{"type":"string","description":"The state of the shrinkage query","enum":["Processing","Complete","Error"]}}},"WfmHistoricalShrinkageRequest":{"type":"object","required":["startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing shrinkage for requested granularity. If it is not set, the business unit time zone will be used. The results will be returned as UTC timestamps regardless of the time zone input."},"granularity":{"type":"string","description":"Shrinkage aggregation interval granularity.","enum":["Daily","Weekly"]}}},"WfmHistoricalShrinkageTeamsRequest":{"type":"object","required":["startDate","timeZone"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing shrinkage for requested granularity. The results will be returned as UTC timestamps regardless of the time zone input."},"granularity":{"type":"string","description":"Shrinkage aggregation interval granularity","enum":["Daily","Weekly"]}}},"TimeOffBalanceJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffBalanceResponse":{"type":"object","required":["activityCodeId","hrisTimeOffTypeId"],"properties":{"activityCodeId":{"type":"string","description":"The ID for activity code associated with time off balance"},"hrisTimeOffTypeId":{"type":"string","description":"The ID of the time off type configured in HRIS integration"},"hrisTimeOffTypeSecondaryId":{"type":"string","description":"The secondary ID of the time off type configured in HRIS integration"},"startDate":{"type":"string","format":"date","description":"The Start date of the requested date range. The end date is determined by the size of interval list. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"balanceMinutesPerDay":{"type":"array","description":"The list of available time off balance values in minutes for each day","items":{"type":"integer","format":"int32"}}}},"TimeOffBalancesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/TimeOffBalanceJobReference"},"entities":{"type":"array","description":"The list of time off balances. May come via notification","items":{"$ref":"#/definitions/TimeOffBalanceResponse"}}}},"TimeOffBalanceRequest":{"type":"object","required":["activityCodeIds"],"properties":{"activityCodeIds":{"type":"array","description":"The set of activity code IDs for which to query available time off balances","uniqueItems":true,"items":{"type":"string"}},"dateRanges":{"type":"array","description":"The list of date ranges for which to query time off balance","items":{"$ref":"#/definitions/LocalDateRange"}}}},"TimeOffBalanceJobResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffBalanceResponse"}},"status":{"type":"string","description":"The status of the time off balance job","enum":["Processing","Complete","Error"]}}},"BuTimeOffLimitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitResponse"}}}},"BuTimeOffLimitResponse":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"staffingGroup":{"description":"The staffing group to which this time-off limit is associated. If managementUnit is set, then the staffing group belongs to that management unit.Otherwise, if managementUnit is not set, it is a business unit level staffing group.At least one of managementUnit and staffingGroup must be set","$ref":"#/definitions/StaffingGroupReference"},"managementUnit":{"description":"The management unit to which this time-off limit is associated. If staffingGroup is set, then the limit is associated with that staffing group, which belongs to this management unit.At least one of managementUnit and staffingGroup must be set","$ref":"#/definitions/ManagementUnitReference"},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuCreateTimeOffLimitRequest":{"type":"object","properties":{"staffingGroupId":{"type":"string","description":"The ID of the staffing group to which this time-off limit is associated. It can be either management unit or business unit level staffing group. One of managementUnitId or staffingGroupId must be set. This must not be set if managementUnitId has value"},"managementUnitId":{"type":"string","description":"The ID of the management unit to which this time-off limit is associated. One of managementUnitId or staffingGroupId must be set. This must not be set if staffingGroupId has value"}}},"BuSetTimeOffLimitValuesRequest":{"type":"object","required":["metadata"],"properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitRange"}},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuTimeOffLimitRange":{"type":"object","required":["limitMinutesPerDay","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"Start date of the range. The end date is determined by the size of 'limitMinutesPerDay'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"limitMinutesPerDay":{"type":"array","description":"The list of time-off limit values in minutes per day. If 'null' is specified, then the day-specific value is cleared. Such a day will have a value of 0","items":{"type":"integer","format":"int32"}}}},"BuTimeOffLimitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffLimitValueRange":{"type":"object","required":["allocatedMinutesPerInterval","granularity","limitMinutesPerInterval","metadata","startDate","timeOffLimit","waitlistedMinutesPerInterval","waitlistedRequestsPerInterval"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"timeOffLimit":{"description":"The ID of the time-off limit","$ref":"#/definitions/BuTimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range, in ISO-8601 format. The end date is determined by the size of interval lists"},"granularity":{"type":"string","description":"Granularity choice for time-off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"A list of time-off limit values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"allocatedMinutesPerInterval":{"type":"array","description":"A list of allocated time-off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedMinutesPerInterval":{"type":"array","description":"A list of waitlisted time-off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time-off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffLimitValuesResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitValueRange"}}}},"BuTimeOffPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffPlanResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"BuTimeOffPlanResponse":{"type":"object","required":["activityCodeIds","autoApprovalRule","countAgainstTimeOffLimits","daysBeforeStartToExpireFromWaitlist","enabled","metadata","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"type":"array","description":"The IDs of activity codes associated with this time-off plan","uniqueItems":true,"items":{"type":"string"}},"timeOffLimits":{"type":"array","description":"The IDs of time-off limits associated with this time-off plan","uniqueItems":true,"items":{"$ref":"#/definitions/BuTimeOffLimitReference"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/HrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan is currently being used by agents"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan counts against time-off limits"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/TimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management Unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/TimeOffPlanManagementUnitAssociation"},"metadata":{"description":"Version metadata for the time-off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnits":{"type":"array","description":"Management units to which this time-off plan applies. This must not be set if staffingGroups is populated","uniqueItems":true,"items":{"$ref":"#/definitions/ManagementUnitReference"}},"staffingGroups":{"type":"array","description":"Staffing groups to which this time-off plan applies. This must not be set if managementUnits is populated","uniqueItems":true,"items":{"$ref":"#/definitions/StaffingGroupReference"}}}},"TimeOffPlanManagementUnitAssociation":{"type":"object","required":["managementUnit"],"properties":{"managementUnit":{"description":"Management unit to which this time-off plan belongs","$ref":"#/definitions/ManagementUnitReference"},"staffingGroups":{"type":"array","description":"Staffing groups to which this time-off plan applies. If not defined, the plan applies to the management unit","uniqueItems":true,"items":{"$ref":"#/definitions/StaffingGroupReference"}}}},"BuCreateTimeOffPlanRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"type":"array","description":"The IDs of activity codes to associate with this time-off plan","uniqueItems":true,"items":{"type":"string"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan. Default is Never","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist. Default is 0"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/HrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan should be used by agents. Default is true"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan should count against time-off limits. Default is false"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/CreateTimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/CreateTimeOffPlanManagementUnitAssociation"}}},"CreateTimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnitIds":{"type":"array","description":"The IDs of management units to which this time-off plan applies. This must not be set if staffingGroupIds is populated","uniqueItems":true,"items":{"type":"string"}},"staffingGroupIds":{"type":"array","description":"The IDs of staffing groups to which this time-off plan applies. This must not be set if managementUnitIds is populated","uniqueItems":true,"items":{"type":"string"}}}},"CreateTimeOffPlanManagementUnitAssociation":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to which this time-off plan belongs"},"staffingGroupIds":{"type":"array","description":"A IDs of staffing groups to which this time-off plan applies. If not defined, the plan is applied to the management unit","uniqueItems":true,"items":{"type":"string"}}}},"BuUpdateTimeOffPlanRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"description":"The IDs of activity codes to associate with this time-off plan","$ref":"#/definitions/SetWrapperString"},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan","enum":["Never","Always","CheckLimits"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/ValueWrapperHrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan should be used by agents"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan should count against time-off limits"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/UpdateTimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/UpdateTimeOffPlanManagementUnitAssociation"},"metadata":{"description":"Version metadata for this time-off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdateTimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnitIds":{"description":"The IDs of management units to which this time-off plan applies. This must not be set if staffingGroupIds is populated","$ref":"#/definitions/SetWrapperString"},"staffingGroupIds":{"description":"The IDs of staffing groups to which this time-off plan applies. This must not be set if managementUnitIds is populated","$ref":"#/definitions/SetWrapperString"}}},"UpdateTimeOffPlanManagementUnitAssociation":{"type":"object","properties":{"staffingGroupIds":{"description":"The IDs of staffing groups to which this time-off plan applies. If not defined, the plan is applied to the management unit","$ref":"#/definitions/SetWrapperString"}}},"Workbin":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Workbin name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"Workbin description"},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Workbin. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workbin. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The id of the User who modified the Workbin.","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkbinQueryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Workbin"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"after":{"type":"string"},"count":{"type":"integer","format":"int32","description":"Count of items returned by the query. Refer to the \"select\" request parameter for more information."}}},"WorkbinQueryRequest":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"Limit the number of entities to return. It is not guaranteed that the requested number of entities will be filled in a single request. If an `after` key is returned as part of the response it is possible that more entities that match the filter criteria exist. Maximum of 200."},"select":{"type":"string","description":"Specify the value 'Count' for this parameter in order to return only the record count.","enum":["Count"]},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemFilter"}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"after":{"type":"string","description":"The cursor that points to the end of the set of entities that has been returned."},"sort":{"description":"Sort","$ref":"#/definitions/WorkbinQuerySort"}}},"WorkbinQuerySort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting. It's possible to use an attribute both for sorting and in the query at the same time, but these restrictions apply: Only the operators EQ, LT, LTE, GT, GTE, BETWEEN and BEGINS_WITH are supported and the attribute can't be present in more than one filter.","enum":["dateModified","name"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorkitemFilter":{"type":"object","required":["name","operator","type","values"],"properties":{"name":{"type":"string","description":"Attribute name."},"type":{"type":"string","description":"Attribute type.","enum":["String","Int"]},"operator":{"type":"string","description":"Filter operator.","enum":["EQ","NEQ","GT","LT","GTE","LTE","IN","CONTAINS","BETWEEN","BEGINS_WITH"]},"values":{"type":"array","description":"List of values to be used in the filter.","items":{"type":"string"}}}},"WorkbinUpdate":{"type":"object","properties":{"name":{"type":"string","description":"Workbin name. Valid length between 3 and 256 characters."},"description":{"type":"string","description":"Workbin description. Maximum length of 4096 characters."}}},"WorkbinCreate":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Workbin name. Valid length between 3 and 256 characters."},"description":{"type":"string","description":"Workbin description. Maximum length of 4096 characters."},"divisionId":{"type":"string","description":"The ID of the division the Workbin belongs to. Defaults to home division ID."}}},"AutoStatusTransitionDetail":{"type":"object","properties":{"nextStatus":{"description":"Next status of auto status transition.","$ref":"#/definitions/WorkitemStatusReference"},"dateOfTransition":{"type":"string","format":"date-time","description":"Date at which auto status transition occurs. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"errorDetails":{"description":"This property will be set if auto status transition is failed.","$ref":"#/definitions/TaskManagementErrorDetails"}}},"ExternalContactReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TaskManagementErrorDetails":{"type":"object","properties":{"code":{"type":"string","description":"System defined error code for the error."},"message":{"type":"string","description":"Error message."}}},"WorkbinReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Workitem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Workitem."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"type":{"description":"The Worktype of the Workitem.","$ref":"#/definitions/WorktypeReference"},"description":{"type":"string","description":"The description of the Workitem."},"language":{"description":"The language of the Workitem.","$ref":"#/definitions/LanguageReference"},"utilizationLabel":{"description":"The utilization label of the Workitem.","$ref":"#/definitions/WorkitemUtilizationLabelReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the workitem."},"ttl":{"type":"integer","format":"int32","description":"The time to live of the Workitem in seconds."},"status":{"description":"The current Status of the Workitem.","$ref":"#/definitions/WorkitemStatusReference"},"statusCategory":{"type":"string","description":"The Category of the current Status of the Workitem.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"dateStatusChanged":{"type":"string","format":"date-time","description":"The State change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateClosed":{"type":"string","format":"date-time","description":"The date the Workitem was closed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"workbin":{"description":"The Workbin that contains the Workitem.","$ref":"#/definitions/WorkbinReference"},"reporter":{"description":"The reporter of the Workitem.","$ref":"#/definitions/UserReferenceWithName"},"assignee":{"description":"The assignee of the Workitem.","$ref":"#/definitions/UserReferenceWithName"},"externalContact":{"description":"The external contact of the Workitem.","$ref":"#/definitions/ExternalContactReference"},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"modifiedBy":{"description":"The User who modified the Workitem.","$ref":"#/definitions/UserReference"},"queue":{"description":"The Workitems queue.","$ref":"#/definitions/WorkitemQueueReference"},"assignmentState":{"type":"string","description":"The assignment state of the workitem.","enum":["Unknown","AcdStarted","Alerting","AlertTimeout","AcdCancelled","Terminated","Idle","Declined","Connected","Disconnected","Parked","Held","AcdExpired"]},"dateAssignmentStateChanged":{"type":"string","format":"date-time","description":"The assignment state change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The duration in seconds before an alert will timeout."},"skills":{"type":"array","description":"The skills of the Workitem.","items":{"$ref":"#/definitions/RoutingSkillReference"}},"preferredAgents":{"type":"array","description":"The preferred agents of the Workitem.","items":{"$ref":"#/definitions/UserReference"}},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"schema":{"description":"The schema defining the custom fields of the Workitem. The schema is inherited from the Workitems Worktype at creation time.","$ref":"#/definitions/WorkitemSchema"},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the Workitem.","additionalProperties":{"type":"object"}},"autoStatusTransitionDetail":{"description":"Auto status transition details of Workitem.","$ref":"#/definitions/AutoStatusTransitionDetail"},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem.","items":{"$ref":"#/definitions/WorkitemScoredAgent"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemQueueReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemSchema":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"The version of the Workitem custom attribute schema."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemScoredAgent":{"type":"object","properties":{"agent":{"description":"The agent","$ref":"#/definitions/UserReference"},"score":{"type":"integer","format":"int32","description":"Agent's score for the workitem, from 0 - 100, higher being better"}}},"WorkitemStatusReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemUtilizationLabelReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorktypeReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemCreate":{"type":"object","required":["name","typeId"],"properties":{"name":{"type":"string","description":"The name of the Workitem. Valid length between 3 and 256 characters."},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the Workitem. Maximum of 365 days."},"ttl":{"type":"integer","format":"int32","description":"The epoch timestamp in seconds specifying the time to live for the Workitem. Can not be greater than 365 days from the current time."},"statusId":{"type":"string","description":"The ID of the Status of the Workitem."},"workbinId":{"type":"string","description":"The ID of Workbin that contains the Workitem."},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"description":{"type":"string","description":"The description of the Workitem. Maximum length of 4096 characters."},"typeId":{"type":"string","description":"The ID of the Worktype of the Workitem."},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the worktype of the workitem.","additionalProperties":{"type":"object"}},"queueId":{"type":"string","description":"The ID of the Workitems queue. Must be a valid UUID."},"assigneeId":{"type":"string","description":"The ID of the assignee of the Workitem. Must be a valid UUID."},"wrapupCode":{"type":"string","description":"The ID of the wrapup. Must be a valid UUID."},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem. A workitem can have a maximum of 20 scored agents.","items":{"$ref":"#/definitions/WorkitemScoredAgentRequest"}},"languageId":{"type":"string","description":"The ID of language of the Workitem. Must be a valid UUID."},"utilizationLabelId":{"type":"string","description":"The ID of utilization label of the Workitem. Must be a valid UUID."},"externalContactId":{"type":"string","description":"The ID of the external contact of the Workitem. Must be a valid UUID."},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"skillIds":{"type":"array","description":"The skill IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"The preferred agent IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}}}},"WorkitemScoredAgentRequest":{"type":"object","properties":{"id":{"type":"string","description":"An agents ID. Must be a valid UUID."},"score":{"type":"integer","format":"int32","description":"Agent's score for the workitem, from 0 - 100, higher being better"}}},"WorkitemQueryJobError":{"type":"object","properties":{"code":{"type":"string","description":"System defined error code for the error."},"message":{"type":"string","description":"Error message for the failed job."}}},"WorkitemQueryJobResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The state of the query job","enum":["Queued","Running","Succeeded","Failed"]},"dateStarted":{"type":"string","format":"date-time","description":"The date the job was started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateFinished":{"type":"string","format":"date-time","description":"The date the job finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"error":{"description":"The error associated with the query job, if the state is Failed","$ref":"#/definitions/WorkitemQueryJobError"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemQueryJobCreate":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"The total page size requested. Default 25","minimum":1,"maximum":200},"pageNumber":{"type":"integer","format":"int32","description":"The page number requested","minimum":1},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemQueryJobFilter"}},"expands":{"type":"array","description":"List of entity attributes to be expanded in the result.","items":{"type":"string","enum":["type","workbin","status","assignee","reporter","queue"]}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"sort":{"description":"Sort","$ref":"#/definitions/WorkitemQueryJobSort"}}},"WorkitemQueryJobFilter":{"type":"object","required":["name","operator","values"],"properties":{"name":{"type":"string","description":"Attribute name."},"operator":{"type":"string","description":"Filter operator.","enum":["EQ","NEQ","GT","LT","GTE","LTE","IN","CONTAINS","BETWEEN","BEGINS_WITH"]},"values":{"type":"array","description":"List of values to be used in the filter.","items":{"type":"string"}}}},"WorkitemQueryJobSort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting.","enum":["dateDue","priority"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorkitemPagedEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Workitem"}},"pageSize":{"type":"integer","format":"int32","description":"The total page size requested"},"pageNumber":{"type":"integer","format":"int32","description":"The page number requested"}}},"WorkitemTerminate":{"type":"object","properties":{"statusId":{"type":"string","description":"The ID of the status the workitem should be updated to when terminating. The status must be a 'Closed' category status."}}},"WorkitemUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Workitem. Valid length between 3 and 256 characters."},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the Workitem. Maximum of 365 days."},"ttl":{"type":"integer","format":"int32","description":"The epoch timestamp in seconds specifying the time to live for the Workitem. Can not be greater than 365 days from the current time."},"statusId":{"type":"string","description":"The ID of the Status of the Workitem."},"workbinId":{"type":"string","description":"The ID of Workbin that contains the Workitem."},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"description":{"type":"string","description":"The description of the Workitem. Maximum length of 4096 characters."},"dateClosed":{"type":"string","format":"date-time","description":"The closed date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"assignmentState":{"type":"string","description":"The assignment state of the Workitem.","enum":["Unknown","AcdStarted","Alerting","AlertTimeout","AcdCancelled","Terminated","Idle","Declined","Connected","Disconnected","Parked","Held","AcdExpired"]},"assignmentOperation":{"type":"string","description":"Set this value to AgentAssignmentAlerting and supply an 'assigneeId' to assign the workitem to an agent and alert the agent of the assignment. Set this value to QueueAssignmentAlerting and supply a 'queueId' to route the workitem to an agent who is a member of the queue and alert the agent.","enum":["AgentAssignmentAlerting","QueueAssignmentAlerting"]},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the worktype of the workitem. If set to {}, the existing keys and values will be removed.","additionalProperties":{"type":"object"}},"queueId":{"type":"string","description":"The ID of the Workitems queue. Must be a valid UUID."},"assigneeId":{"type":"string","description":"The ID of the assignee of the Workitem. If supplied it must be a valid UUID."},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem. A workitem can have a maximum of 20 scored agents.","items":{"$ref":"#/definitions/WorkitemScoredAgentRequest"}},"externalContactId":{"type":"string","description":"The ID of the external contact of the Workitem. Must be a valid UUID."},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"skillIds":{"type":"array","description":"The skill IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of language of the Workitem. Must be a valid UUID."},"utilizationLabelId":{"type":"string","description":"The ID of the utilization label of the Workitem. Must be a valid UUID."},"preferredAgentIds":{"type":"array","description":"The preferred agent IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}}}},"WorkitemManualAssign":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for this user."}}},"WorkitemReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemWrapup":{"type":"object","properties":{"workitem":{"description":"Workitem that the wrapup code has been added to.","$ref":"#/definitions/WorkitemReference"},"wrapupCode":{"description":"The wrapup code used in the workitem.","$ref":"#/definitions/WrapupIdReference"},"modifiedBy":{"description":"The user who added the wrapup code to the workitem.","$ref":"#/definitions/UserReference"},"user":{"description":"The user for whom wrapup code was added. This may be the same as modifiedBy.","$ref":"#/definitions/UserReference"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workitem when the wrapup code was added. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"WrapupIdReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemWrapupUpdate":{"type":"object","required":["action","wrapupCode"],"properties":{"action":{"type":"string","description":"Action to be performed for the wrapup code.","enum":["Add","Remove"]},"wrapupCode":{"type":"string","description":"The wrapup code which will be added/removed."}}},"WorkitemWrapupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkitemWrapup"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"WorkitemStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"category":{"type":"string","description":"The Category of the Status.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"destinationStatuses":{"type":"array","description":"The Statuses the Status can transition to.","items":{"$ref":"#/definitions/WorkitemStatusReference"}},"description":{"type":"string","description":"The description of the Status."},"defaultDestinationStatus":{"description":"Default destination status to which this Status will transition to if auto status transition enabled.","$ref":"#/definitions/WorkitemStatusReference"},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition"},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"},"worktype":{"description":"The Worktype containing the Status.","$ref":"#/definitions/WorktypeReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemStatusUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Status. Valid length between 3 and 256 characters."},"destinationStatusIds":{"type":"array","description":"A list of destination Statuses where a Workitem with this Status can transition to. If the list is empty Workitems with this Status can transition to all other Statuses defined on the Worktype. A Status can have a maximum of 24 destinations.","items":{"type":"string"}},"description":{"type":"string","description":"The description of the Status. Maximum length of 4096 characters."},"defaultDestinationStatusId":{"type":"string","description":"Default destination status to which this Status will transition to if auto status transition enabled."},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition. Required if defaultDestinationStatusId is provided."},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"}}},"WorkitemStatusListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/WorkitemStatus"}},"selfUri":{"type":"string","format":"uri"}}},"Worktype":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Worktype."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The description of the Worktype."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Worktype. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Worktype. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"defaultWorkbin":{"description":"The default Workbin for Workitems created from the Worktype.","$ref":"#/definitions/WorkbinReference"},"defaultStatus":{"description":"The default status for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemStatusReference"},"statuses":{"type":"array","description":"The list of possible statuses for Workitems created from the Worktype.","items":{"$ref":"#/definitions/WorkitemStatus"}},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultLanguage":{"description":"The default language for Workitems created from the Worktype.","$ref":"#/definitions/LanguageReference"},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype."},"modifiedBy":{"description":"The id of the User who modified the Worktype.","$ref":"#/definitions/UserReference"},"defaultQueue":{"description":"The default queue for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemQueueReference"},"defaultSkills":{"type":"array","description":"The default skills for Workitems created from the Worktype.","items":{"$ref":"#/definitions/RoutingSkillReference"}},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schema":{"description":"The schema defining the custom attributes for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemSchema"},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemStatusCreate":{"type":"object","required":["category","name"],"properties":{"name":{"type":"string","description":"The name of the Status. Valid length between 3 and 256 characters."},"category":{"type":"string","description":"The Category of the Status.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"destinationStatusIds":{"type":"array","description":"A list of destination Statuses where a Workitem with this Status can transition to. If the list is empty Workitems with this Status can transition to all other Statuses defined on the Worktype. A Status can have a maximum of 24 destinations.","items":{"type":"string"}},"description":{"type":"string","description":"The description of the Status. Maximum length of 4096 characters."},"defaultDestinationStatusId":{"type":"string","description":"Default destination status to which this Status will transition to if auto status transition enabled."},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition. Required if defaultDestinationStatusId is provided."},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"}}},"WorktypeQueryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Worktype"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"after":{"type":"string"},"count":{"type":"integer","format":"int32","description":"Count of items returned by the query. Refer to the \"select\" request parameter for more information."}}},"WorktypeQueryRequest":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"Limit the number of entities to return. It is not guaranteed that the requested number of entities will be filled in a single request. If an `after` key is returned as part of the response it is possible that more entities that match the filter criteria exist. Maximum of 200."},"select":{"type":"string","description":"Specify the value 'Count' for this parameter in order to return only the record count.","enum":["Count"]},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemFilter"}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"after":{"type":"string","description":"The cursor that points to the end of the set of entities that has been returned."},"sort":{"description":"Sort","$ref":"#/definitions/WorktypeQuerySort"}}},"WorktypeQuerySort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting. It's possible to use an attribute both for sorting and in the query at the same time, but these restrictions apply: Only the operators EQ, LT, LTE, GT, GTE, BETWEEN and BEGINS_WITH are supported and the attribute can't be present in more than one filter.","enum":["dateModified","name"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorktypeUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Worktype. Valid length between 3 and 256 characters."},"defaultWorkbinId":{"type":"string","description":"The ID of the default Workbin for Workitems created from the Worktype."},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype. The valid range is between 1 and 365 days."},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schemaId":{"type":"string","description":"The ID of the custom attribute schema for Workitems created from the Worktype. Must be a valid UUID."},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100.","minimum":1,"maximum":100},"description":{"type":"string","description":"The description of the Worktype. Maximum length of 4096 characters."},"defaultStatusId":{"type":"string","description":"The ID of the default status for Workitems created from the Worktype."},"schemaVersion":{"type":"integer","format":"int32","description":"The version of the Worktypes custom attribute schema. The latest schema version will be used if this property is not set."},"defaultLanguageId":{"type":"string","description":"The ID of the default language for Workitems created from the Worktype. Must be a valid UUID."},"defaultSkillIds":{"type":"array","description":"The IDs of the default skills for Workitems created from the Worktype. Must be valid UUIDs. Maximum of 20 IDs","items":{"type":"string"}},"defaultQueueId":{"type":"string","description":"The ID of the default queue for Workitems created from the Worktype. Must be a valid UUID."}}},"WorktypeCreate":{"type":"object","required":["defaultWorkbinId","name"],"properties":{"name":{"type":"string","description":"The name of the Worktype. Length between 3 and 256 characters."},"defaultWorkbinId":{"type":"string","description":"The ID of the default Workbin for Workitems created from the Worktype."},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype. The valid range is between 1 and 365 days."},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schemaId":{"type":"string","description":"The ID of the custom attribute schema for Workitems created from the Worktype. Must be a valid UUID."},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100.","minimum":1,"maximum":100},"description":{"type":"string","description":"The description of the Worktype. Maximum length of 4096 characters."},"divisionId":{"type":"string","description":"The ID of the division the Worktype belongs to. Defaults to the default Workbin division ID. The Worktype must be in the same division as its default Workbin."},"disableDefaultStatusCreation":{"type":"boolean","description":"Set to true to disable default status creation. Default statuses are created with the Worktype by default"},"schemaVersion":{"type":"integer","format":"int32","description":"The version of the Worktypes custom attribute schema. The latest schema version will be used if this property is not set."},"defaultQueueId":{"type":"string","description":"The ID of the default queue for Workitems created from the Worktype. Must be a valid UUID."},"defaultLanguageId":{"type":"string","description":"The ID of the default language for Workitems created from the Worktype. Must be a valid UUID."},"defaultSkillIds":{"type":"array","description":"The IDs of the default skills for Workitems created from the Worktype. Must be valid UUIDs. Maximum of 20 IDs","items":{"type":"string"}}}}},"responses":{"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"}}},"externalDocs":{"description":"PureCloud API Documentation","url":"https://developer.genesys.cloud"}} \ No newline at end of file diff --git a/version.json b/version.json index a42ff14e0..f7491049f 100644 --- a/version.json +++ b/version.json @@ -1,9 +1,9 @@ { - "major": 142, + "major": 143, "minor": 0, "point": 0, "prerelease": "", "apiVersion": 0, - "display": "142.0.0", - "displayFull": "142.0.0" + "display": "143.0.0", + "displayFull": "143.0.0" } \ No newline at end of file