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# Software Engineer
## Education
-- B.S. Computer Science
-- A.A.S Engineering Technology
+B.S. Computer Science | Western Governors University
+A.A.S Engineering Technology | Northern Virginia Community College
-### Work Experience
-Specialist @ Koniag Government Services
-- Did a lotta work
+## Work Experience
+### Customer Support Associate @ Koniag Government Services
+- Significantly mitigated customer attrition by implementing tangible measures to address and resolve customer concerns and complaints, resulting in an impressive 35% reduction, while upholding consistently high levels of customer satisfaction
+- Evaluated and researched a knowledge base to ensure consistent and accurate information across departments to reduce errors by 15%
+- Mentored and empowered 12 new recruits over a span of two years, instilling a culture of excellence and fostering leadership skills to consistently achieve high performance standards
+- Developed and designed a data pipeline and improved the root cause analysis of reported issues in customer service obstacles
-### Projects
-- Platform
+### Sales Lead/Club Technician
+- Leveraged precise data analysis obtained from cutting-edge equipment to implement targeted modifications, resulting in a 40% enhancement in customer performance
+- Exceeded sales goals by 25% through expert product knowledge and outstanding customer service
+- Effectively oversaw inventory of over $100,000 worth of golf clubs and merchandise
+- Conducted comprehensive analysis of trend data to identify key areas for client optimization and implemented strategic initiatives, resulting in substantial improvements in client metrics and overall performance
+
+### Data Technician
+- Revamped the equipment process to deliver an unparalleled running experience, driving an impressive 5% increase in customer retention rates in a 4-month period
+- Conducted preventative maintenance on a monthly basis which resulted in less down time for the equipment
+- Engineered innovative technical solutions to optimize new software development, seamlessly integrating them into the existing process for enhanced efficiency and streamlined operations
+- Led the implementation of complex queries to analyze dataset and provided analysis for relevant teams
+- Collaborated with Business Analysts on the development to establish strategies on management and quality of metadata
+
+## Skills
+### Languages
+- 
+- 
+- 
+- 
+- 
+- 
+- 
+### Libraries
+
+### Frameworks
+
+### Tools