- B.S. Computer Science | Western Governors University
- A.A.S Engineering Technology | Northern Virginia Community College
- Implemented customer-focused solutions, reducing attrition by 35% and maintaining high satisfaction ratings through structured feedback and issue resolution processes.
- Standardized cross-departmental knowledge resources, achieving a 15% reduction in errors and improving accuracy.
- Mentored 12 recruits over two years, fostering skills in conflict resolution and instilling a high-achievement culture.
- Created a data pipeline that streamlined root cause analysis for customer service issues, reducing response times and enhancing issue tracking by 10%.
- Utilized data insights from advanced equipment to make targeted adjustments, increasing customer performance by 40%.
- Surpassed sales targets by 25%, leveraging product expertise and personalized customer service to drive higher conversion rates.
- Conducted trend analysis to pinpoint client optimization areas and implemented initiatives, improving key performance metrics and overall satisfaction.
- Optimized equipment maintenance processes, boosting customer retention by 5% within 4 months by improving reliability and performance consistency.
- Conducted preventative maintenance on a monthly basis which resulted in less down time for the equipment
- Performed monthly preventative maintenance, reducing equipment downtime by 10% and increasing operational efficiency.
- Designed and executed complex data queries, generating insights for cross-functional teams and supporting data-driven decisions.
- Partnered with Business Analysts to develop metadata management strategies, ensuring high data quality and facilitating smoother cross-departmental integration.
