We want to hold state data about users that is specific to an agent but broad for them across all channels.
A good example is credits. Creating a whole table for this isn't great and doesn't scale. A flexible JSON store can be used by many different plugins.
We want to hold state data about users that is specific to an agent but broad for them across all channels.
A good example is credits. Creating a whole table for this isn't great and doesn't scale. A flexible JSON store can be used by many different plugins.