The extension uses the standard logger that outputs to the directory /var/log in your Adobe Commerce project. Within this directory there should be the files exception.log and system.log.
Because logs are stored on the file system it makes silent failures due to minconfigurations or exceptions more likely.
Events from Adobe Commerce are observed by the extension and sent to Kustomer via http request. The events are also persisted to the mysql database table kustomer_events within the magento schema.
Event - Send Example
Event Model - Send Example
kustomer_events table Schema
- checkout success
- order cancel
- customer address save
- customer register success
- customer save data object
When order/customer data is not making it from your Adobe Commerce instance to Kustomer:
- Confirm the integration has been configured properly both in Adobe Commerce and Kustomer.
- Confirm the events exist in the
kustomer_eventstable of themysqldatabase. - Check both log files for Kustomer messages.