diff --git a/content/en/integrations/guide/servicenow-itom-itsm-setup.md b/content/en/integrations/guide/servicenow-itom-itsm-setup.md index 5ae4d69aff2..80c1c4874d5 100644 --- a/content/en/integrations/guide/servicenow-itom-itsm-setup.md +++ b/content/en/integrations/guide/servicenow-itom-itsm-setup.md @@ -25,7 +25,7 @@ Before installing the integration, ensure you have the [ServiceNow tile configur There are two ways to install the integration: - Datadog recommends installing the latest version of the [ITOM/ITSM Integration for Datadog][1] integration from the ServiceNow store. -- Alternatively, you can download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.7.xml][2]) and upload it to your ServiceNow instance manually. +- Alternatively, you can download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.9.xml][2]) and upload it to your ServiceNow instance manually. ## Configure the integration @@ -312,7 +312,7 @@ answer = (function transformEntry(source) {{% /collapse-content %}} {{% collapse-content title="Transform correlated alert data" level="h4" expanded=false id="transform-correlated-alert-data" %}} -To use information from correlated alerts to populate values in ServiceNow, add a new onBefore transform script under the Datadog Cases ITSM/ITOM table transform map. +To use information from correlated alerts to populate values in ServiceNow, add a new onBefore transform script under the Datadog Cases ITSM/ITOM table transform map. To populate data into the ServiceNow incident, you have to modify your script to parse data that has been sent from Datadog and stored in the EM Correlated Alert column, and specify which fields in the incident you want to send the parsed data to. Below is a sample script that you can customize for your needs: @@ -395,7 +395,7 @@ Need additional help? Contact [Datadog support][10]. {{< partial name="whats-next/whats-next.html" >}} [1]: https://store.servicenow.com/store/app/e0e963a21b246a50a85b16db234bcb67 -[2]: /resources/xml/Datadog-Snow_Update_Set_v2.7.7.xml +[2]: /resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml [3]: /integrations/servicenow/#configure-the-servicenow-tile-in-datadog [4]: https://app.datadoghq.com/integrations?integrationId=servicenow [5]: https://app.datadoghq.com/cases/settings diff --git a/content/en/service_management/incident_management/integrations/servicenow.md b/content/en/service_management/incident_management/integrations/servicenow.md index 44ffd459815..7076f4b7f5c 100644 --- a/content/en/service_management/incident_management/integrations/servicenow.md +++ b/content/en/service_management/incident_management/integrations/servicenow.md @@ -26,7 +26,7 @@ The ServiceNow integration with Datadog Incident Management provides you with th To use automatic incident creation and bidirectional sync with ServiceNow: 1. Install the [ServiceNow integration][1] through the ServiceNow Integration tile and ensure you have the [ServiceNow tile configured][2] with your ServiceNow instance in Datadog. -2. Install the [ITOM/ITSM Integration for Datadog][3](Recommended) from the ServiceNow store, or download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.7.xml][4]) and upload it to your ServiceNow instance manually. +2. Install the [ITOM/ITSM Integration for Datadog][3](Recommended) from the ServiceNow store, or download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.9.xml][4]) and upload it to your ServiceNow instance manually. 3. Create a [service account application key][5] in Datadog for secure authentication. **Note**: Datadog recommends creating a service account key instead of using a personal one, which risks breaking the ServiceNow sync if the user's account is deactivated or if their permissions change. ## Setup @@ -106,7 +106,7 @@ The following fields are synced between Datadog Incident Management and ServiceN [1]: https://app.datadoghq.com/integrations/servicenow [2]: /integrations/servicenow/#configure-the-servicenow-tile-in-datadog [3]: https://store.servicenow.com/store/app/e0e963a21b246a50a85b16db234bcb67 -[4]: /resources/xml/Datadog-Snow_Update_Set_v2.7.7.xml +[4]: /resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml [5]: /account_management/org_settings/service_accounts/#create-or-revoke-application-keys [6]: https://app.datadoghq.com/incidents/settings#Integrations [7]: /integrations/guide/servicenow-itom-itsm-setup/#tranform-maps diff --git a/static/resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml b/static/resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml new file mode 100644 index 00000000000..6b4b8f66d06 --- /dev/null +++ b/static/resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml @@ -0,0 +1,15615 @@ + + +28a41a50db032200c1e6771ebf961998 +ITOM/ITSM Integration for Datadog +x_datad_datadog +2.7.9 + + + +Datadog Integration for Monitor Notifications, Incident App, and Case Management BiDirectional Sync + +ITOM/ITSM Integration for Datadog + + + + + +44b4a1e73b7dba50b6c5ad9c73e45a93 +loaded + +sys_remote_update_set +admin +2025-12-19 21:10:09 +17c4e5e73b7dba50b6c5ad9c73e45a52 +0 +admin +2025-12-19 21:10:09 + + + + + +INSERT_OR_UPDATE +28a41a50db032200c1e6771ebf961998 +customer + +sys_app_module_767fd98ddb872200c1e6771ebf961953 +false34a41e50db032200c1e6771ebf96199eLISTDatadog Base TablesMobilex_datad_datadog_base_tablefalsefalsex_datad_datadog.usersys_app_moduleadmin2016-11-10 22:31:00global/767fd98ddb872200c1e6771ebf9619535Base Monitors Tables28a41a50db032200c1e6771ebf96199828a41a50db032200c1e6771ebf961998sys_app_module_767fd98ddb872200c1e6771ebf961953admin2025-08-04 19:04:27Base Monitors Tablesfalse]]> +-414880177 +17c4e5e73b7dba50b6c5ad9c73e45a52 +false +admin +2025-12-19 21:10:09 +13c4a9e73b7dba50b6c5ad9c73e45a4b +0 +19b387284cb0000001 +admin +2025-12-19 21:10:09 +x_datad_datadog_base_table
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