The chatbot is supposed to provide information and assistance related to internet plans, user profiles, and other plans offered by the ISP. It can also provide help with various internet-related issues through a decision tree-based approach, where the user provides input on each step to identify and resolve the problem.
- Provide information related to internet plan
- Provide information related to user profile
- Provide information related to other plans offered
- Provide debugging help for various problems For example,
- Internet not working
- Check if power light is on
- If no, suggest checking if router is connected to power source
- Resolve issues based on user's response (yes or no)
- If yes, suggest checking internet connection and cables
- Resolve issues based on user's response (yes or no)
- Internet is slow
- Suggest checking internet speed using an online tool
- Suggest resetting the router
- Suggest checking for background downloads or uploads
- Suggest upgrading the internet plan if necessary
- Internet disconnects frequently
- Suggest resetting the router
- Suggest checking cables and connections
- Suggest upgrading the internet plan if necessary
It will be based on both the technical implementation and the design choices made by the participant.