Stakeholder Analysis and User Stories

[slifty]

There are a variety of types of user that Truth Goggles could try to target, and I suspect that each user story will require a slightly (or dramatically) different UI / UX treatment to have an impact.

For instance, a person who is actively interested in combating their own biases may benefit from a different type of experience than someone who is passionately supportive of their favorite politician, or who feels threatened by the direction of national politics.

Who are our target users? What is the ecosystem they exist in / who are the players (stakeholders) involved?

Answering these questions will make it easier to combine our lessons learned from the reading in #2 into a tool that has a shot at impact.

[slifty]

This will be done as a group activity; we could even invite other members of BIFFUD to participate if there is interest.

[slifty]

This was a fine thought exercise that didn't really result in documentation unfortunately.

Truth Goggles is going to be very "individual-bias"-centric -- trying to create an experience that is designed to meet readers where they are on whatever partisan spectrum they're sitting in. User stories and stakeholder analysis still matter to this project, but it's definitely just the tip of the iceberg in terms of how we're going to approach the UX and overall architecture.

While I'm here, some key stakeholders we are conscious of aside from the end user: other misinformation tool-builders, fact checkers, and the russian government.

[knowtheory]

So this process did end up factoring into our presentation and further discussion and it's worth documenting here.

Initially we had discussed using the framework laid out in Wardle & Derakhshan as a way to frame a variety of different possible users, and the circumstances they're in. I had complained about that i thought the model felt incomplete despite being not-wrong. But we had issues trying to come up with ways to talk about different circumstances people find themselves in, and what action could be taken to assist in any of the contexts.

The thing Carolyn & I brought to the presentation was a cognitive framework in my case, and a population framework. I feel way more comfortable talking about the cognitive framework and fitting in the various circumstances people find themselves in, what experiences are mediated by, and what sorts of effects they have on people.

So basically, like, we should be able to hybridize all of these into a model that lets us talk about how we can build assistive devices.

[knowtheory]

I think we do want to do this in the form of a document or something we can show other people, and should probably do this soon.

[slifty]

This can be done on a per-experiment level going forward! Right now we're working on #17 which is oriented towards fact checkers / journalists as the core stakeholder group.