Activity Log can fail to load when recent activity includes 1000+ events

[cuemarie]

Quick summary

Occasionally, when a customer has made a huge number of edits in a very short amount of time, Activity Log fails to load, instead just displaying greyed out bars.

Steps to reproduce

Likely hard to repro – as you'd need to make 1000 changes to blog posts or something. But theoretically:

Customer in 7841368-zen has 21 pages and 20 posts published, but had just finished manually editing every single one in the last day, when this issue began.

What you expected to happen

The Activity Log to load properly, no matter how recently a lot of activity took place.

What actually happened

Impact

Some (< 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

Atomic

Logs or notes

Workaround

The workaround is to manually append the end of the URL for the Activity Log to add a filter. It's easy to do, but not at all intuitive for customers, so it generally requires contacting support and support going through a lot of troubleshooting steps before finding. Example: p1709659923343749-slack-C03TY6J1A

📜 HISTORY

Similar Issue reported but closed here: #39772

But in the comments, this specific issue was reported a few times:

• Activity Log cannot display more than 1,000 items #39772 (comment) from 35748568-hc
• Activity Log cannot display more than 1,000 items #39772 (comment) from 5294095-zen
• Activity Log cannot display more than 1,000 items #39772 (comment) from 5294718-zd-woothemes
• Activity Log cannot display more than 1,000 items #39772 (comment) from 5298341-zd-woothemes

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 7841368-zen
• 5294095-zen
• 5294718-zen
• 5298341-zen
• 7858954-zen
• p9F6qB-eAH-p2#comment-59076

[rickmgithub]

📌 REPRODUCTION RESULTS

As it's so difficult to reproduce marking as triaged but as it's such an edge case, leaving as normal priority rather then high.

📌 ACTIONS

Triaged

[Joshgrygiel]

Seemingly another case here: 7858954-zen

[Initsogar]

This seems related to #88749. We just deployed a fix for this and tried rendering the Activity Log for the customer in 7841368-zen, and it is loading now.

Additional context in p9F6qB-eAH-p2#comment-59076.

[Initsogar]

This seems related to #88749. We just deployed a fix for this and tried rendering the Activity Log for the customer in 7841368-zd-a8c, and it is loading now.

Additional context in p9F6qB-eAH-p2#comment-59076.

@Joshgrygiel this also applies for 7858954-zen. Thanks for adding that ticket as well!