Enhancement: Allow customers to upgrade plans to a longer billing cycle #78876
Labels
Customer Report
Issues or PRs that were reported via Happiness. Previously known as "Happiness Request".
[Feature Group] WPCOM Store & Purchases
All things billing on WordPress.com. This includes the backend store, plans, and billing management.
[Feature] Plans & Upgrades
All of the plans on WordPress.com and flow for upgrading plans.
[Feature] Pricing
Feedback related to the pricing structure of WordPress.com's plans and services.
[Pri] Normal
Schedule for the next available opportuinity.
[Type] Feature Request
Feature requests
What
In upgrading plans, add the options to Pay Annually, Pay Biyearly and Pay Triennially billing cycles.
Why
We offer biyearly and triennially and we should make the upgrade process easy for customers. Currently it's only possible to upgrade to a higher level plan on the same billing cycle. Customers have to contact support or use a custom link to upgrade to a longer billing cycle.
How
This is a site on the Personal plan Monthly:
In Upgrades > Plans, the current options are to upgrade to a higher plan on the monthly billing cycle or annual billing cycle. There are no options to Pay Biyearly and Pay Triennially unless a custom link is used.
This is a site on the Premium plan Yearly:
In Upgrades > Plans, the only options to upgrade are yearly higher level plans. There are no options to Pay Biyearly and Pay Triennially unless a custom link is used:
And in Purchases page, the Upgrade button or Upgrade plan button takes you back to the Upgrades > Plans page which shows the option to upgrade to yearly higher level plans only:
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