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Enhancement: Allow customers to upgrade plans to a longer billing cycle #78876

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kspilarski opened this issue Jul 2, 2023 · 5 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. [Feature] Pricing Feedback related to the pricing structure of WordPress.com's plans and services. [Pri] Normal Schedule for the next available opportuinity. [Type] Feature Request Feature requests

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@kspilarski
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What

In upgrading plans, add the options to Pay Annually, Pay Biyearly and Pay Triennially billing cycles.

Why

We offer biyearly and triennially and we should make the upgrade process easy for customers. Currently it's only possible to upgrade to a higher level plan on the same billing cycle. Customers have to contact support or use a custom link to upgrade to a longer billing cycle.

How

This is a site on the Personal plan Monthly:

In Upgrades > Plans, the current options are to upgrade to a higher plan on the monthly billing cycle or annual billing cycle. There are no options to Pay Biyearly and Pay Triennially unless a custom link is used.

Personal plan upgrade

This is a site on the Premium plan Yearly:

In Upgrades > Plans, the only options to upgrade are yearly higher level plans. There are no options to Pay Biyearly and Pay Triennially unless a custom link is used:

Plans page upgrade

And in Purchases page, the Upgrade button or Upgrade plan button takes you back to the Upgrades > Plans page which shows the option to upgrade to yearly higher level plans only:

Purchases Upgrade
@kspilarski kspilarski added [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. [Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Type] Feature Request Feature requests [Feature] Pricing Feedback related to the pricing structure of WordPress.com's plans and services. labels Jul 2, 2023
@karenroldan
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📌 ACTIONS

Feature request kept

@karenroldan karenroldan added the [Pri] Normal Schedule for the next available opportuinity. label Jul 3, 2023
@mrfoxtalbot
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Another example of how this would be useful in 8144844-zd-a8c

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github-actions bot commented May 8, 2024

Support References

This comment is automatically generated. Please do not edit it.

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label May 8, 2024
@supernovia
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I was just doing some groundskeeping and noticed this one seems to be added.
@kspilarski are we okay to close this?

@kspilarski
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@supernovia Sure! It's now easy to select higher billing cycles and a custom link is no longer necessary. I'll close this issue.

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. [Feature] Pricing Feedback related to the pricing structure of WordPress.com's plans and services. [Pri] Normal Schedule for the next available opportuinity. [Type] Feature Request Feature requests
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4 participants